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Address verification question is not popping up in duo account

Address verification question is not popping up in duo account

Plan

Duo

Country US

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

I just switched from a Premium (single) account to a Duo premium account and sent an invite to my husband. When he responds to the invite he gets no prompt to verify his address and we can’t go any further

 

 

Reply
1 Reply

Hey @micheleukleja,

 

Thanks for reaching out.


Can you please post a screenshot of what he's seeing when he opened the invite link? 🙂

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