Announcements

Help Wizard

Step 1

NEXT STEP

I logined into my account and my subscription vanished

I logined into my account and my subscription vanished

Hello, recently I bought a new phone and wanted to login to my Spotify account from there using Google, and there's no premium subscription on that account. I think I must've registered for the first time using Facebook, but since then I decided to delete my Facebook account, and have no way to recover it, because too much time has passed. Can you delete my old account (I'm pretty sure it's using the same email) or at least cancel premium subscription there? My email is autumbox@gmail.com
If you'll need to also delete this account, it's fine with me, I just don't want to pay for two Spotify premium subscriptions if I'm only going to use one. Thanks.
Reply
1 Reply

Hi! To get help on a subscription issue where you don't have access to the account, I think you'll need to reach out to the Spotify support team here. Hope this helps!

Suggested posts