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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149159 Views

69 replies

10 likes

Premium for Family
  • 149159 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

94702 Views

89 replies

4 likes

  • 94702 Views
  • 89 replies
  • 4 likes

Spotify when travelling to Russia

PlanPremiumCountryUnited States My Question or IssueSo I'm an American citizen going to Russia and I have Spotify, would I still be able to use the app when I go over if it was an existing account in the US?

Newbie

  Plan Premium Country United States   My Question or Issue So I'm an American citizen going to Russia and I have Spotify, would I still be able to use the app when I go over if it w...

Xomyak

Newbie

8866 Views

3 replies

1 likes

  • 8866 Views
  • 3 replies
  • 1 likes

How can I buy a subscription card in Albania

Hello thereI want to know if I can buy a subscription(gift) card if I live in Albania, Europe. I want to gift it to my bf. Please if you know where can I buy it or if it is supported in Albania, please let me know. Also, let me know if I can buy it o...

Casual Listener

  Hello there I want to know if I can buy a subscription(gift) card if I live in Albania, Europe. I want to gift it to my bf. Please if you know where can I buy it or if it is supported in Alb...

Maxim

Spotify Star

1586 Views

3 replies

0 likes

  • 1586 Views
  • 3 replies
  • 0 likes

Paid for premium on wrong account!

I’ve been using and paying for Spotify for 5 years now, and I have no clue how I made this mistake. I planned on renewing my Premium today and signed into the wrong Facebook account when prompted. I didn’t notice it was the wrong Facebook until I ope...

Visitor

I’ve been using and paying for Spotify for 5 years now, and I have no clue how I made this mistake. I planned on renewing my Premium today and signed into the wrong Facebook account when prompted. I ...

Not applicable

504 Views

2 replies

1 likes

  • 504 Views
  • 2 replies
  • 1 likes

Why was my account plan downgraded from premium to standard?

My six-month plan is approximately two-thirds complete. While I anticipated three or four months remaining, Spotify has reverted my subscription to the standard plan.

Visitor

My six-month plan is approximately two-thirds complete. While I anticipated three or four months remaining, Spotify has reverted my subscription to the standard plan.

Maxim

Spotify Star

926 Views

1 replies

0 likes

  • 926 Views
  • 1 replies
  • 0 likes

Is there a discount for bulk purchase of audiobook top up?

For example some percentage discount if you buy 3+ top ups at once? Is there any such discount?

Visitor

For example some percentage discount if you buy 3+ top ups at once? Is there any such discount?

Maxim

Spotify Star

615 Views

1 replies

0 likes

  • 615 Views
  • 1 replies
  • 0 likes

Premium duo does not work

PlanDuoCountryFinlandDeviceIphone 13 Operating System(iOS 18,2) My Question or Issue I just cancelled my duo premium and it will be deactivated on 3rd of February. I got an invite from my girlfriend to join her Duo account but the activation fails wh...

Newbie

Plan Duo Country Finland Device Iphone 13  Operating System (iOS 18,2)   My Question or Issue   I just cancelled my duo premium and it will be deactivated on 3rd of February...

Jose_M

Spotify Star

731 Views

1 replies

0 likes

  • 731 Views
  • 1 replies
  • 0 likes

Superuser Contribution Two accounts

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Joan

Moderator

901 Views

2 replies

0 likes

  • 901 Views
  • 2 replies
  • 0 likes

I’m trying to pay for premium duo. But it keep saying payment failed

It keeps saying payment failed but I have money. It won’t let me process my payment even after clicking “complete purchase” a bunch of times.

Visitor

It keeps saying payment failed but I have money. It won’t let me process my payment even after clicking “complete purchase” a bunch of times.

Bittencourt

Spotify Star

884 Views

1 replies

0 likes

  • 884 Views
  • 1 replies
  • 0 likes

Devices not recognizing the upgrade to premium

I paid for the premium subscription but it is not showing on any device, ie: online or on my phone

Visitor

I paid for the premium subscription but it is not showing on any device, ie: online or on my phone

Jose_M

Spotify Star

1052 Views

3 replies

1 likes

  • 1052 Views
  • 3 replies
  • 1 likes

Como faço para cancelar uma cobrança que não sei da onde está cobrando?

Cancelei minha conta Spotify Premium Individual, e ainda está cobrando. No meu perfil aparece como Spotify Free, mas ainda sim cobrou.

Visitor

Cancelei minha conta Spotify Premium Individual, e ainda está cobrando. No meu perfil aparece como Spotify Free, mas ainda sim cobrou.

Bittencourt

Spotify Star

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Ads kept playing even when I had Premium Mini

Ads kept playing when I was listening to music even though I had Premium Mini It happened on Macbook M1 & Window 10 PC Spotify App

Newbie

Ads kept playing when I was listening to music even though I had Premium Mini   It happened on Macbook M1 & Window 10 PC Spotify App

Not applicable

4573 Views

7 replies

2 likes

  • 4573 Views
  • 7 replies
  • 2 likes

Hi I have charged extra (sdg 11.29) instead of 10.28 for my premium

Hi I have been charged extra (sdg 11.29) instead of (Sgd 10.28) for my premium individual for 2 months

Visitor

Hi I have been charged extra (sdg 11.29) instead of (Sgd 10.28) for my premium individual for 2 months

Jose_M

Spotify Star

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Cancelled over a week ago but just been charged

PlanPremiumCountryUK My Question or IssueI cancelled my subscription and joined Tidal over a week ago, but have just been charged another month. Does anyone know why this would happen and if there’s a way of contacting Spotify to get a refund? Thanks...

Visitor

Plan Premium Country UK   My Question or Issue I cancelled my subscription and joined Tidal over a week ago, but have just been charged another month. Does anyone know why this would happe...

Jose_M

Spotify Star

598 Views

1 replies

0 likes

  • 598 Views
  • 1 replies
  • 0 likes

What happens after I fail to pay for the three-month one-time payment plan?

Hello, my name is Gabriel, from Brazil. I'm thinking about signing up for the individual premium plan, where you make a single payment for three months via PIX, which is like a bank slip. What happens after the three-month period ends? If I want to c...

Newbie

Hello, my name is Gabriel, from Brazil. I'm thinking about signing up for the individual premium plan, where you make a single payment for three months via PIX, which is like a bank slip. What happen...

TanyaS

Spotify Star

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Why can't I re-upgrade to Duo with gift card from the holidays?

I really like this platform, but the issues with different accounts are really FRUSTRATING!I had a duo account so my daughter could use it as well. My wife uses it so rarely that this has worked well.My daughter (13 years old) bought us a $99 gift ca...

Casual Listener

I really like this platform, but the issues with different accounts are really FRUSTRATING! I had a duo account so my daughter could use it as well.  My wife uses it so rarely that this has wor...

Paperpeople

Casual Listener

691 Views

2 replies

0 likes

  • 691 Views
  • 2 replies
  • 0 likes

Superuser Contribution Désolant…même en re-certifiant le paiement valide et accepté vous me répond

Désolant…même en re-certifiant le paiement valide et accepté vous me répondez que je perdrai bientôt mon abonnement PremiumDuo…Y-a t’il un pilote dans l’avion? Ou êtes-vous soumis seulement à l’IA ???Merci de me donner une réponse claire.Pour mémoire...

Visitor

Désolant…même en re-certifiant le paiement valide et accepté vous me répondez que je perdrai bientôt mon abonnement Premium Duo… Y-a t’il un pilote dans l’avion? Ou êtes-vous soumis seulement à l’I...

Novy

Moderator

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

Wordt mijn abonnement gestopt

Ik heb een vraag wordt mijn abonnement vanaf de 25 januari gestopt

Visitor

Ik heb een vraag wordt mijn abonnement vanaf de 25 januari gestopt

Ximzend

Spotify Star

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes