Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

193089 Views

123 replies

12 likes

  • 193089 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22015 Views

28 replies

4 likes

  • 22015 Views
  • 28 replies
  • 4 likes

Change plan manager

PlanDuo planCountryAlbaniaDeviceIphone 12 pro maxOperating System(IOS 18) My Question or Issuehow can I remove myself as a plan manager and transfer it to another

Newbie

Plan Duo plan Country Albania Device Iphone 12 pro max Operating System (IOS 18)   My Question or Issue how can I remove myself as a plan manager and transfer it to another

Maxim

Spotify Star

201 Views

1 replies

0 likes

Question
  • 201 Views
  • 1 replies
  • 0 likes

need to add my husband to my duo plan it keeps saying hes the plan manager

I am trying to add to my husband to my duo plan but it keeps saying he is already the plan manager even though he's not.

Visitor

I am trying to add to my husband to my duo plan but it keeps saying he is already the plan manager even though he's not.

Maxim

Spotify Star

165 Views

1 replies

0 likes

  • 165 Views
  • 1 replies
  • 0 likes

Solved!! Change from Premium Duo to Individual Premium when not the owner of the plan

Plan Premium Duo Country Mexico Device PC, Android devices Operating System (Android Oreo, Windows 10) My Question or Issue I was sharing a Premium Duo account with mi ex boyfriend but we don't live together anymore and now I want to change to an Ind...

Casual Listener

Plan Premium Duo Country Mexico Device PC, Android devices Operating System (Android Oreo, Windows 10)   My Question or Issue I was sharing a Premium Duo account with mi...

KarenFR

Visitor

24991 Views

13 replies

0 likes

  • 24991 Views
  • 13 replies
  • 0 likes

Superuser Contribution How do I cancel a podcast subscription?

I pay a £4.99 monthly subscription for a meditation podcast in addition to my monthly Spotify subscription of £9.99.I wish to cancel the podcast subscription but I don’t know how

Visitor

I pay a £4.99 monthly subscription for a meditation podcast in addition to my monthly Spotify subscription of £9.99. I wish to cancel the podcast subscription but I don’t know how

Tetiana0

Newbie

9373 Views

10 replies

1 likes

  • 9373 Views
  • 10 replies
  • 1 likes

Spotify saying "Your payment method and country don't match" even though they do/should

PlanPremiumCountryUnited StatesDeviceNo specific device or OS, using Spotify on web and have tried multiple computers/browsers My Question or IssueI am trying to update my Spotify payment method as the card currently on my account is expiring soon. M...

Newbie

Plan Premium Country United States Device No specific device or OS, using Spotify on web and have tried multiple computers/browsers   My Question or Issue I am trying to update my Spotif...

bwounded

Casual Listener

1084 Views

2 replies

0 likes

  • 1084 Views
  • 2 replies
  • 0 likes

Premium subscription not automatically renewing?

PlanPremiumCountryUnited StatesDeviceiPhone 11Operating SystemiOS 14.4My QuestionI keep getting notified that my Spotify premium subscription is ending in a few days (February 17, I guess). Shouldn’t it be set to automatically renew/charge me each mo...

Casual Listener

Plan Premium Country United States Device iPhone 11 Operating System iOS 14.4 My Question I keep getting notified that my Spotify premium subscription is ending in a few days (February 17, I...

115191030

Casual Listener

744 Views

4 replies

0 likes

  • 744 Views
  • 4 replies
  • 0 likes

Solved!! Re: My subscription changed alone to individual and now I can't change it back to Duo

I've paid extra hours for audiobook listening amounting to $2,792 my card declined on regular monthly charge I've been switched to spotify free plan allocate my hours on audiobook for my monthly subscriptionI've lost my audiobook listening just like ...

Casual Listener

I've paid extra hours for audiobook listening amounting to $2,792 my card declined on regular monthly charge I've been switched to spotify free plan allocate my hours on audiobook for my monthly subs...

ribezaz

Spotify Star

373 Views

5 replies

1 likes

  • 373 Views
  • 5 replies
  • 1 likes

My subscription changed alone to individual and now I can't change it back to Duo

Hello!I had Spotify Duo for few years already. One month ago I lost my debit card and I cancel it, and the subscription got paused because I was not able of paying inmediatly. When I added the new card the plan got activated again and I'm not sure wh...

Newbie

Hello! I had Spotify Duo for few years already. One month ago I lost my debit card and I cancel it, and the subscription got paused because I was not able of paying inmediatly. When I added the new ...

Maxim

Spotify Star

204 Views

2 replies

0 likes

  • 204 Views
  • 2 replies
  • 0 likes

Premium

PlanFree/PremiumCountryAustralia DeviceiPhone 12 My Question or Issuei had canceled my premium about 2 months ago because I had no longer used Spotify as regularly as I did , but money is still being taken out for my Spotify premium even though I’m o...

Visitor

  Plan Free/Premium Country Australia  Device iPhone 12    My Question or Issue i had canceled my premium about 2 months ago because I had no longer used Spotify as regul...

Maxim

Spotify Star

141 Views

1 replies

0 likes

  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Premium Duo but still getting ads

Yes, it says the person that I added to my duo subscription has been successfully added, as my account page reflects it. Despite this, they are subject to advertisements. This is quite a nuisance and should not happen, requesting a fix asap.

Visitor

Yes, it says the person that I added to my duo subscription has been successfully added, as my account page reflects it. Despite this, they are subject to advertisements. This is quite a nuisance and...

OscarDC

Moderator

157 Views

1 replies

0 likes

  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can i not use my key from Media Expert on my account?

I take a free key from shop Media Expert and i can't use it. I don't know why.. I look this information: Something went wrong. Please try again or go to our support.

Visitor

I take a free key from shop Media Expert and i can't use it. I don't know why.. I look this information: Something went wrong. Please try again or go to our support.

skibidi4

Visitor

401 Views

2 replies

0 likes

  • 401 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Duo Premium with Sonos

My husband and I have a spotify duo premium account. When I am listening to my spotify playlist (from my account) in my car and he starts listening to a playlist from his spotify account on our Sonos system, it cuts out for one of. It will not let us...

Visitor

My husband and I have a spotify duo premium account. When I am listening to my spotify playlist (from my account) in my car and he starts listening to a playlist from his spotify account on our Sonos...

Vasil

Moderator

1054 Views

3 replies

1 likes

  • 1054 Views
  • 3 replies
  • 1 likes

Solved!! account for disabled people

You have account for student but you don’t have account for disabled people.

Casual Listener

You have account for student but you don’t have account for disabled people.

TD66

Newbie

1727 Views

4 replies

1 likes

  • 1727 Views
  • 4 replies
  • 1 likes

Issue with payment methods

PlanPremiumCountryPakistanDeviceNokia 1.4 (2021)Operating SystemAndroid 11 My Question or IssueHello,My issue is that I wanted to shift from Premium Individual to Premium Student, but none of my payment methods are working for some reason. There's no...

Newbie

Plan Premium Country Pakistan Device Nokia 1.4 (2021) Operating System Android 11   My Question or Issue Hello, My issue is that I wanted to shift from Premium Individual to Premium S...

Maxim

Spotify Star

1307 Views

2 replies

0 likes

  • 1307 Views
  • 2 replies
  • 0 likes

I love my spotify,but i have retired and am on a pension,im getting it hard to meet monthly subscrip

PlanFree/PremiumCountry Is there a plan for retirees like student plan,anything at all would help. Regards Rory Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue,I'm ...

Newbie

Plan Free/Premium Country Is there a plan for retirees like student plan,anything at all would help.  Regards Rory     Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) ...

osornios

Spotify Star

478 Views

1 replies

0 likes

  • 478 Views
  • 1 replies
  • 0 likes

Solved!! Premium individual

I just repaid my premium individual subscription, and now it won’t let me listen to podcasts unless I’m connected to Wi-Fi. I’ve never had this problem before until recently. Every time I attempt to listen to a podcast or just simple music, It keeps ...

Regular

I just repaid my premium individual subscription, and now it won’t let me listen to podcasts unless I’m connected to Wi-Fi. I’ve never had this problem before until recently. Every time I attempt to ...

Bittencourt

Spotify Star

1864 Views

10 replies

0 likes

  • 1864 Views
  • 10 replies
  • 0 likes

I need help, I’m being billed twice per month.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

459 Views

1 replies

0 likes

  • 459 Views
  • 1 replies
  • 0 likes

Change from Deezer Subscription

Hello,I'm currently a Deezer Premium subscriber on the annual plan - until September 2025. Yesterday I got to know Spotify on a Tesla drive lasting several hours and I'm just thrilled.I'd like to switch immediately, but of course I don't want to lose...

Visitor

Hello, I'm currently a Deezer Premium subscriber on the annual plan - until September 2025. Yesterday I got to know Spotify on a Tesla drive lasting several hours and I'm just thrilled. I'd like to...

Maxim

Spotify Star

679 Views

1 replies

0 likes

  • 679 Views
  • 1 replies
  • 0 likes