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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52576 Views
  • 23 replies
  • 4 likes
  • 52576 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32921 Views
  • 19 replies
  • 2 likes
  • 32921 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22177 Views
  • 8 replies
  • 1 likes
  • 22177 Views
  • 8 replies
  • 1 likes

[Android][Connect] Cant use premium service under duo

I subscribed to duo and have successfully added my partner. however, on the app it is not under premium only when it was under a browser. why is that? isn't that supposed to be working vise versa? and I also cant change my plan? why? it is so much ha...

  • Visitor
  • I subscribed to duo and have successfully added my partner. however, on the app it is not under premium only when it was under a browser. why is that? isn't that supposed to be working vise versa? an...
  • Billy-J
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • Android
    Connect
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution cancel free trial

i want to cancel so im not charged the $10 a month but if i cant use it on my mobile devises after the 20th if i cancel now what is the point in canceling any time if you cant use it on your mobile devicesHow you listen will changeIf you cancel, you’...

  • Casual Listener
  • i want to cancel so im not charged the $10 a month but if i cant use it on my mobile devises after the 20th if i cancel now what is the point in canceling any time  if you cant use it on your mo...
  • Novy
  • Moderator
  • 396 Views
  • 5 replies
  • 0 likes
  • 396 Views
  • 5 replies
  • 0 likes

Monthly subscription being charged for free account

PlanFree/PremiumCountryAustraliaDeviceSamsung Galaxy S9+Operating SystemAndroid 10 My Question or IssueI have noticed today that I am being charged a monthly premium subscription fee. I only have a free account. I have checked possible alternate logi...

  • Visitor
  • Plan Free/Premium Country Australia Device Samsung Galaxy S9+ Operating System Android 10   My Question or Issue I have noticed today that I am being charged a monthly premium subscrip...
  • Brunelicia
  • Spotify Star
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

Yearly subscription

I need to be able to pay for 6 months or a year at one time. The majority of us out here can not afford a monthly payment. We never know if the money will be there for another monthly payment.Will someone please contact me and help me pay for what I ...

  • Newbie
  • I need to be able to pay for 6 months or a year at one time. The majority of us out here can not afford a monthly payment. We never know if the money will be there for another monthly payment. Will ...
  • Billy-J
  • Spotify Star
  • 318 Views
  • 1 replies
  • 0 likes
  • Payment
    Subscription
    yearly
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm paying for premium. Why am I still getting promotional playlists in my face?

PlanPremiumCountryUSA DeviceiPhone 8Operating SystemiOS11 My Question or IssueI pay monthly for Spotify Premium so I not longer get advertisements. Why do I still get promotional playlist notifications? I thought I paid to keep peoples marketing budg...

  • Casual Listener
  • Plan Premium Country USA   Device iPhone 8 Operating System iOS11   My Question or Issue I pay monthly for Spotify Premium so I not longer get advertisements. Why do I still get ...
  • Jeremy
  • Moderator
  • 487 Views
  • 4 replies
  • 2 likes
  • Premium
  • 487 Views
  • 4 replies
  • 2 likes

Premium Duo Plan

Hello, I have been using Spotify since 2019. I have been using Spotify Premium since 2019 in Canada. I had an idea of sharing one account with my friend and my friend can have his/her own playlist, songs. I thought it was a good idea, but the problem...

  • Visitor
  • Hello,   I have been using Spotify since 2019. I have been using Spotify Premium since 2019 in Canada. I had an idea of sharing one account with my friend and my friend can have his/her own pl...
  • Noah
  • Spotify Star
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't update payment details

PlanPremium FamilyCountry South Africa My Question or IssueI cannot update my credit card details for my Premium Family plan. Only a 'Vodacom' option is present, which does not work. Using different browsers does not help.

  • Regular
  • Plan Premium Family Country South Africa   My Question or Issue I cannot update my credit card details for my Premium Family plan. Only a 'Vodacom' option is present, which does not work. U...
  • Jeremy
  • Moderator
  • 556 Views
  • 13 replies
  • 1 likes
  • 556 Views
  • 13 replies
  • 1 likes

Superuser Contribution [Help] How to remove paypal or credit card from account?

Hi,How do we remove our paypal or credit card from our accounts?I joined the 3 month trial of Spotify premium and then cancelled right away but I believe my PayPal or credit card info is still on my account as I can renew the premium right away witho...

  • Casual Listener
  • Hi, How do we remove our paypal or credit card from our accounts? I joined the 3 month trial of Spotify premium and then cancelled right away but I believe my PayPal or credit card info is still on...
  • Novy
  • Moderator
  • 712 Views
  • 3 replies
  • 0 likes
  • 712 Views
  • 3 replies
  • 0 likes

Superuser Contribution Remove ads from podcasts

Plan: Premium My Question or Issue :We pay you in order to avoid advertising, but now podcasts are interrupted by ads regularly. Please stop this. Pass on subscription revenue to podcasters per play, whatever it takes.

  • Visitor
  • Plan: Premium   My Question or Issue : We pay you in order to avoid advertising, but now podcasts are interrupted by ads regularly. Please stop this. Pass on subscription revenue to podcaster...
  • SpectralBacon
  • Casual Listener
  • 3416 Views
  • 5 replies
  • 21 likes
  • 3416 Views
  • 5 replies
  • 21 likes

Solved!! Can't set payment with my credit cards

PlanPremiumCountryHungary My Question or IssueI tried to set payment with 2 cards:With a Revolut card the issue is: the payment method does not fits with my country. With my UniCredit card:it starts the related Unicredit verification in a popup which...

  • Casual Listener
  • Plan Premium Country Hungary   My Question or Issue I tried to set payment with 2 cards: With a Revolut card the issue is: the payment method does not fits with my country.   &nbsp...
  • Bittencourt
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con el pago

Hola que tal? A ver si alguien me puede ayudar.Todos los meses pago spotify con la tarjeta de credito y me lo debita automaticamente. El ultimo pago efectuado que se registra en mi resumen es del 4/06 por el mes de mayo... y estamos a junio y spotify...

  • Newbie
  • Hola que tal? A ver si alguien me puede ayudar. Todos los meses pago spotify con la tarjeta de credito y me lo debita automaticamente. El ultimo pago efectuado que se registra en mi resumen es del 4...
  • Pabloarias1
  • Visitor
  • 639 Views
  • 5 replies
  • 2 likes
  • 639 Views
  • 5 replies
  • 2 likes

Superuser Contribution Downtime [25.05.2021]: Error when updating payment details

Hey folks, We're getting reports that you're getting an error when trying to update your payment details. The error is: "Oops, something went wrong. Please try again or contact our support team." If you’re experiencing this issue, make sure to add yo...

  • Spotify Legend
  • Hey folks,   We're  getting reports that you're getting an error when trying to update your payment details. The error is: "Oops, something went wrong. Please try again or contact our s...
  • Mihail
  • Spotify Legend
  • 1171 Views
  • 3 replies
  • 27 likes
  • Android
    Desktop
  • 1171 Views
  • 3 replies
  • 27 likes

Superuser Contribution Premium Subscription is not updating to Duo on Account-Holder's app

Spotify DuoUSA DeviceiPhone8; MacOperating SystemiOS 14.6 (phone) and MacOS Big Sur (computer) I recently updated my Premium account to Duo to share with my partner. He received the invitation and activated his account no problem--he's able to access...

  • Visitor
  • Spotify Duo USA   Device iPhone8; Mac Operating System iOS 14.6 (phone) and MacOS Big Sur (computer)   I recently updated my Premium account to Duo to share with my partner. He rece...
  • Jeremy
  • Moderator
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium

CountryNetherlands Deviceiphone 8I bought Spotify premium today and used the 3 months free trail but it isn’t active. I’ve received the proof of payment email. I’m not sure why this is happening because I’ve never had Spotify premium on this account....

  • Casual Listener
  •   Country Netherlands    Device iphone 8 I bought Spotify premium today and used the 3 months free trail but it isn’t active. I’ve received the proof of payment email. I’m n...
  • Novy
  • Moderator
  • 343 Views
  • 4 replies
  • 0 likes
  • 343 Views
  • 4 replies
  • 0 likes

Superuser Contribution [Pakistan] Cannot pay via debit card

Plan Premium Country Pakistan Device Galaxy s10+ Operating System Win 10 My Question or Issue I am trying to get premium in Pakistan via debit card. Both my cards (different banks) are online banking activated but the payment keeps getting declined. ...

  • Casual Listener
  • Plan Premium Country Pakistan   Device Galaxy s10+   Operating System Win 10   My Question or Issue   I am trying to get premium in Pakistan via debit ca...
  • Xenia
  • Moderator
  • 7588 Views
  • 47 replies
  • 24 likes
  • Android
  • 7588 Views
  • 47 replies
  • 24 likes

Superuser Contribution Unable to update payment details for premium

My mother changed her credit card and her Spotify payment didn’t go through, now we are entering the new credit card number but we always get an error. We have tried with several credit cards and none of them work. We are in Peru.

  • Regular
  • My mother changed her credit card and her Spotify payment didn’t go through, now we are entering the new credit card number but we always get an error. We have tried with several credit cards and non...
  • Eni
  • Moderator
  • 317 Views
  • 3 replies
  • 1 likes
  • 317 Views
  • 3 replies
  • 1 likes

Superuser Contribution Can't get free trial with my never-used-before mastercard

CountryViet NamDeviceRedmi k30 UltraOperating SystemAndroid 11 My Question or IssueWhen i use my card to get 3 months free trial it says i already used the trial b4,no way i did,i created this mastercard just 2 weeks ago,it never had money on it ( it...

  • Casual Listener
  • Country Viet Nam Device Redmi k30 Ultra Operating System Android 11   My Question or Issue When i use my card to get 3 months free trial it says i already used the trial b4,no way i did,...
  • Mario
  • Spotify Legend
  • 280 Views
  • 3 replies
  • 0 likes
  • 280 Views
  • 3 replies
  • 0 likes

Solved!! Two Premium members switching to Premium Duo - Confirming no double charges please

Both my partner and I live together so we decided to switch our Premium Single accounts to Premium Duo and save some money.I have switched from Premium Single ($14.99) to Premium Duo ($18.99) and then invited him to join via email. He has accepted th...

  • Newbie
  • Both my partner and I live together so we decided to switch our Premium Single accounts to Premium Duo and save some money. I have switched from Premium Single ($14.99) to Premium Duo ($18.99) and t...
  • James2096
  • Visitor
  • 302 Views
  • 2 replies
  • 0 likes
  • 302 Views
  • 2 replies
  • 0 likes

Superuser Contribution Не работает двойная подписка

Отправил ссылку и ввел адресВторой человек получил ссылку и пишит адрес. НО ПОТОМ ХЕР ЗНАЕТ КАКИМ ХЕРОМ ,пишет " разные адреса" , хотя они один в один похожие . вопрос остаётся одним . Какого хрена ?

  • Casual Listener
  • Отправил ссылку и ввел адрес Второй человек получил ссылку и пишит адрес. НО ПОТОМ ХЕР ЗНАЕТ КАКИМ ХЕРОМ ,пишет " разные адреса" 🙂 , хотя они один в один похожие . вопрос остаётся одним . Какого х...
  • Ivan
  • Spotify Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Have Spotify family, updated payment and got changed to premium

I have had Spotify family for a long time now, I got a message yesterday that the card were declined and all I did was signing into PayPal and selecting the same card to pay... Now my entire family are free users and I'm only premium, how did that ha...

  • Newbie
  •   I have had Spotify family for a long time now, I got a message yesterday that the card were declined and all I did was signing into PayPal and selecting the same card to pay... Now my entire ...
  • Billy-J
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes