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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 16861 Views
  • 27 replies
  • 4 likes
  • 16861 Views
  • 27 replies
  • 4 likes

Superuser Contribution Problems with the plan of my account

PlanFree/PremiumCountryPerúDeviceSamsung A15Operating SystemAndroid My Question or IssueI have a gift on Spotiify about changing my plan for Premium without paying for 3 months and I already buy it but my account is still on a Free plan. Tha bank als...

  • Visitor
  • Plan Free/Premium Country Perú Device Samsung A15 Operating System Android   My Question or Issue I have a gift on Spotiify about changing my plan for Premium without paying for 3 mont...
  • Maria
  • Moderator
  • 544 Views
  • 7 replies
  • 0 likes
  • 544 Views
  • 7 replies
  • 0 likes

Superuser Contribution tengo este cobro en mi tarjeta de crédito "Spotify P1******** Stockholm SE" por US$ 8.70

Estoy suscrito al plan familiar, me ha llegado este cobró US$ 8.70 y al lado esta el cobro mensual regular.. Plan Premium Country Perú My Question or Issue Que quieren cobrarme... Solicito reembolso

  • Visitor
  • Estoy suscrito al plan familiar, me ha llegado este cobró US$ 8.70 y al lado esta el cobro mensual regular.. Plan Premium Country Perú   My Question or Issue Que quieren cobrarme.....
  • SofíaTeuthorn
  • Visitor
  • 12765 Views
  • 11 replies
  • 0 likes
  • Other
    Subscription
  • 12765 Views
  • 11 replies
  • 0 likes

Superuser Contribution Family plan issue. 12 months

Help. I moved in with friends and it say that i can't become a member of the family now. Can you please remove this restriction?

  • Casual Listener
  • Help. I moved in with friends and it say that i can't become a member of the family now. Can you please remove this restriction? 
  • streamsweep0
  • Casual Listener
  • 922 Views
  • 4 replies
  • 0 likes
  • 922 Views
  • 4 replies
  • 0 likes

Cant make a payment after updating payment information

PlanPremiumCountryUnited Arab Emirates Device(iPhone 12, Macbook Pro)Operating System(iOS 10) My Question or IssueI missed my payment because my card got cancelled - the app switched me back to a free version of spotify. After updateing my card infor...

  • Visitor
  • Plan Premium Country United Arab Emirates    Device (iPhone 12,  Macbook Pro) Operating System (iOS 10)   My Question or Issue I missed my payment because my card got c...
  • Maxim
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

3 months free premium is a scam

Since it's been shown to me every single day on every single social media platform, I signed up for the 3 months free premium. It lasted a week. I've open my Spotify today and I see that I've been put back on the free plan. Valid card, valid email, n...

  • Visitor
  • Since it's been shown to me every single day on every single social media platform, I signed up for the 3 months free premium. It lasted a week. I've open my Spotify today and I see that I've been pu...
  • Peeg1000
  • Visitor
  • 1280 Views
  • 3 replies
  • 0 likes
  • 1280 Views
  • 3 replies
  • 0 likes

2 personal account to convert to family and not loosing the money?

PlanMoving from Premium to familyCountryNLDeviceN.A.Operating SystemN.A. My Question or IssueI have my 2 kids with both their personal account. Now I like to have one as well and my wife too. So I want to change to family account.The situation:My kid...

  • Newbie
  •   Plan Moving from Premium to family Country NL Device N.A. Operating System N.A.   My Question or Issue I have my 2 kids with both their personal account. Now I like to have one...
  • Maxim
  • Spotify Star
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for Spotify mini, payment was completed but didn't recieve subscription

None of the below information is required. However, the more you provide the easier it will be SubscriptionSpotify miniCountryIndia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Qu...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be  Subscription Spotify mini Country India   Device (iPhone 8, Samsung Galaxy 9, Macbook ...
  • OscarDC
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Discount for Trainees

PlanPremiumCountryGermany DeviceXiaomi mi 10T Operating SystemAndroid My Question or IssueYou are currently offering a discount only for students, but trainees would also be happy if they could get Spotify a little cheaper. Of course, trainees alread...

  • Visitor
  •   Plan Premium Country Germany  Device Xiaomi mi 10T  Operating System Android   My Question or Issue You are currently offering a discount only for students, but train...
  • Maxim
  • Spotify Star
  • 310 Views
  • 1 replies
  • 1 likes
  • 310 Views
  • 1 replies
  • 1 likes

Superuser Contribution Retrieving personalized play list when switching plans

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe just went from Family Plan to Duo. I am the Plan Manager and my wife is the plan member. W...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue We just...
  • vacash1
  • Casual Listener
  • 245 Views
  • 2 replies
  • 0 likes
  • 245 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution changing billing date

I've read on here that changing the billing date is done by cancelling your subscription, waiting for the account to change to a free account and then restarting your subscription on the day you want to be billed. This is a pretty insane way of setti...

  • Casual Listener
  • I've read on here that changing the billing date is done by cancelling your subscription, waiting for the account to change to a free account and then restarting your subscription on the day you want...
  • iviik1
  • Newbie
  • 14852 Views
  • 9 replies
  • 0 likes
  • 14852 Views
  • 9 replies
  • 0 likes

Solved!! Playlists in the free subscription

PlanFreeCountryFranceDevicePixel & PCOperating SystemAndroid & Linux My Question or IssueHi,I just canceled mu subscription for financial reasons. So now I am back to the free plan. I am wondering if I will loose my playlists (Liked songs) or created...

  • Casual Listener
  • Plan Free Country France Device Pixel & PC Operating System Android & Linux   My Question or Issue Hi, I just canceled mu subscription for financial reasons. So now I am bac...
  • Arnauld183843
  • Casual Listener
  • 289 Views
  • 2 replies
  • 0 likes
  • 289 Views
  • 2 replies
  • 0 likes

offered 2 months of premium duo at my current individual membership price

Planpremium duoCountryEnglandDevice(iPhone 11 pro)Operating System(iOS ) My Question or IssueI have been offered 2 months of premium duo for the price i pay for my individual membership, I signed up and got my partner on my membership so now i have d...

  • Visitor
  • Plan premium duo Country England Device (iPhone 11 pro) Operating System (iOS )   My Question or Issue I have been offered 2 months of premium duo for the price i pay for my individual...
  • Maxim
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Audio hours with duo account

I purchased a premium duo account for my dad and I to listen to music uninterrupted from each other. I recently learned about the audio book feature! There are 15 hours of free listening time, is that split between the two users of the duo account or...

  • Visitor
  • I purchased a premium duo account for my dad and I to listen to music uninterrupted from each other. I recently learned about the audio book feature! There are 15 hours of free listening time, is tha...
  • Maxim
  • Spotify Star
  • 893 Views
  • 1 replies
  • 0 likes
  • 893 Views
  • 1 replies
  • 0 likes

Unable to switch accounts, Premium individual to Premium student

Tried to switch accounts from Premium individual to Premium student, but the app doesn't allow me. It just gets stuck on change plans option, then I tried to do it on my laptop and it's telling me to do it on my phone. I can't even cancel my subscrip...

  • Visitor
  • Tried to switch accounts from Premium individual to Premium student, but the app doesn't allow me. It just gets stuck on change plans option, then I tried to do it on my laptop and it's telling ...
  • Maxim
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Starting a plan on a specific day

PlanFree (About to upgrade)CountryUSA My Question or IssueCan I have the plan start on the first of next month and still take advantage of the Limited time offer of 3 months at the reduced rate?

  • Visitor
  •   Plan Free (About to upgrade) Country USA   My Question or Issue Can I have the plan start on the first of next month and still take advantage of the Limited time offer of 3 months ...
  • Maxim
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

giftcard address

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei just bought a spotify giftcard but it wont let me redeem it because it says i need to put i...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i just ...
  • Maxim
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify duo - address issue

PlanPremium DuoCountrySouth AfricaDeviceXiaomi Note 7Operating SystemMIUI Global 11.0.6 My Question or IssueI have invited my partner to create an account on Duo. All goes well and he can sign in, until we have to confirm the address. I can see as th...

  • Visitor
  •   Plan Premium Duo Country South Africa Device Xiaomi Note 7 Operating System MIUI Global 11.0.6   My Question or Issue I have invited my partner to create an account on Duo. All...
  • bearclawmusic1
  • Visitor
  • 6980 Views
  • 6 replies
  • 0 likes
  • 6980 Views
  • 6 replies
  • 0 likes