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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 9650 Views
  • 23 replies
  • 2 likes
  • 9650 Views
  • 23 replies
  • 2 likes

Solved!! Paying via phone bill

Hi, so ive had premium for about a year now, and always paid through my phone bill, which was really useful for me. I've just become a student though and so applied for the student premium at half price, which went through fine, but now I only have t...

  • Casual Listener
  • Hi,   so ive had premium for about a year now, and always paid through my phone bill, which was really useful for me. I've just become a student though and so applied for the student premium a...
  • Oroa
  • Visitor
  • 2383 Views
  • 5 replies
  • 0 likes
  • 2383 Views
  • 5 replies
  • 0 likes

same address duo account

PlanPremium duoCountryFrance Hi, I'm currently trying to create an account for my mom, so I subscribe to the duo plan, so we can have both our account (she didn't have one prior this) I put our French address, and we do both live there. The only thin...

  • Newbie
  • Plan Premium duo Country France   Hi, I'm currently trying to create an account for my mom, so I subscribe to the duo plan, so we can have both our account (she didn't have one prior this)&...
  • Luan
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Changed from single premium to Premium Duo

Plan Premium Duo PremiumCountry Australia Device Account 1. Samsung Tablet Account 2 Macbook air 2020(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Android and mac(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueRecent...

  • Newbie
  • Plan Premium Duo  Premium Country Australia    Device  Account 1. Samsung Tablet Account 2 Macbook air  2020 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operati...
  • Luan
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

404 Error Page for Premium Student

I want to change my subscription to a student plan, but whenever I try to go to the verification page (https://www.spotify.com/us/student/verification/), I get a 404 error. I've tried this from multiple devices and browsers (Safari, Chrome, Edge) but...

  • Newbie
  • I want to change my subscription to a student plan, but whenever I try to go to the verification page (https://www.spotify.com/us/student/verification/), I get a 404 error. I've tried this from multi...
  • Luan
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Quiero pasarme a premium pero la pantalla de premium esta en otro idioma

Quiero pasarme al plan premium pero a la hora de ir al apartado de premium de la aplicación está en otro idioma y aparecen los precios en otra moneda.

  • Visitor
  • Quiero pasarme al plan premium pero a la hora de ir al apartado de premium de la aplicación está en otro idioma y aparecen los precios en otra moneda.
  • Yordan
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Solved!! Lost account with Spotify premium

FreeUnited StatesGalaxy S9+AndoirdHello, this is just an account I created to post my issue. Recently I got a new phone and I cannot remember my old spotify account name, password, or email. On the account I have my debit card linked and have auto re...

  • Visitor
  •   Free United States Galaxy S9+ Andoird Hello, this is just an account I created to post my issue. Recently I got a new phone and I cannot remember my old spotify account name, password, or...
  • Not applicable
  • 619 Views
  • 2 replies
  • 0 likes
  • 619 Views
  • 2 replies
  • 0 likes

Superuser Contribution Bluelight card

I'm trying to start a free trial with Bluelight card , it's asking for a code but I don't know where to find this?

  • Visitor
  • I'm trying to start a free trial with Bluelight card , it's asking for a code but I don't know where to find this?
  • Pempem
  • Visitor
  • 637 Views
  • 2 replies
  • 0 likes
  • 637 Views
  • 2 replies
  • 0 likes

Gift card Zimbabwe

How do I buy gift cards for Spotify Zimbabwe?

  • Casual Listener
  • How do I buy gift cards for Spotify Zimbabwe?
  • Zimhustle
  • Visitor
  • 1407 Views
  • 6 replies
  • 0 likes
  • 1407 Views
  • 6 replies
  • 0 likes

Superuser Contribution No option to join Family premium plan

Hi,I'm trying to add myself to Family Premium plan. I tried on different devices, with/without incognito mode and from different ISP, but still it says that "Sorry, something went wrong." I got Logs from browser when it happens and it seems that ther...

  • Casual Listener
  • Hi, I'm trying to add myself to Family Premium plan. I tried on different devices, with/without incognito mode and from different ISP, but still it says that "Sorry, something went wrong." I got Log...
  • Yordan
  • Moderator
  • 307 Views
  • 4 replies
  • 0 likes
  • 307 Views
  • 4 replies
  • 0 likes

Can only use 2 devices between 2 users on a Spotify duo plan

So basically I have had a Spotify Duo Plan since June and now whenever I have my phone and my laptop logged into Spotify. The other user cannot use Spotify at all anyone know how to fix this?

  • Visitor
  • So basically I have had a Spotify Duo Plan since June and now whenever I have my phone and my laptop logged into Spotify. The other user cannot use Spotify at all anyone know how to fix this?
  • kaworu_bloodpaw
  • Roadie
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Your payment method and country don't match

PlanFree/PremiumCountryEgyptDeviceSamsung galaxy A72 My Question or IssueI am in Egypt and trying to use my credit card that is issued from Egypt to pay for premium but it keeps giving me this message and I am wondering if it is because the card is u...

  • Visitor
  • Plan Free/Premium Country Egypt Device Samsung galaxy A72   My Question or Issue I am in Egypt and trying to use my credit card that is issued from Egypt to pay for premium but it keeps ...
  • Maxim
  • Spotify Star
  • 14801 Views
  • 10 replies
  • 0 likes
  • 14801 Views
  • 10 replies
  • 0 likes

I got a refund over 1€ but I never issued a request. Why did i recieve it?

I use a premium account and wanted to continue using it, even after the price increase from 9,99€ to 10,99€. Spotify withdrew the 10,99€ in beginning of january and refunded me 1€ as of today (25.01.24). Why did this happen? Did this happen to anyone...

  • Visitor
  • I use a premium account and wanted to continue using it, even after the price increase from 9,99€ to 10,99€. Spotify withdrew the 10,99€ in beginning of january and refunded me 1€ as of today (25.01....
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Como faço para passar do plano premium para o universitário?

Oii, recentemente assinei o plano premium, entretanto fiz errado, gostaria mesmo é de assinar o plano universitário (porque já tinha ele, só bastava renovar). Mas, debitou o valor do plano premium e agora quero mudar para o universitário, como faço? ...

  • Visitor
  • Oii, recentemente assinei o plano premium, entretanto fiz errado, gostaria mesmo é de assinar o plano universitário (porque já tinha ele, só bastava renovar). Mas, debitou o valor do plano premium e...
  • Yordan
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Why isn’t my Spotify premium working on my app, after gift card redemption?

I redeemed my Spotify gift card online and it said it went through and I have premium, but on the app I don’t have premium at all.

  • Visitor
  • I redeemed my Spotify gift card online and it said it went through and I have premium, but on the app I don’t have premium at all.
  • Maxim
  • Spotify Star
  • 258 Views
  • 3 replies
  • 0 likes
  • 258 Views
  • 3 replies
  • 0 likes

Solved!! Payment

Hello! I have received an email from you about payment. Then, I checked payment details and saw that I had paid in 12.29.2023. Despite the fact that I had paid, Spotify said to me I needed to pay again.

  • Regular
  • Hello! I have received an email from you about payment. Then, I checked payment details and saw that I had paid in 12.29.2023. Despite the fact that I had paid, Spotify said to me I needed to pay aga...
  • Maxim
  • Spotify Star
  • 379 Views
  • 9 replies
  • 0 likes
  • 379 Views
  • 9 replies
  • 0 likes

Duo Address and account conflict

PlanPremium/dDuoCountryUSADevice(apple)Operating System(latest.) My Question or IssueHi, My account was opened in the United States. My girlfriend's account was opened in Spain. We now live in the Netherlands and are using star link which connects to...

  • Casual Listener
  •   Plan Premium/dDuo Country USA Device (apple) Operating System (latest.)   My Question or Issue Hi,  My account was opened in the United States.  My girlfriend's acc...
  • Luan
  • Spotify Star
  • 218 Views
  • 3 replies
  • 0 likes
  • 218 Views
  • 3 replies
  • 0 likes