Why can't I re-upgrade to Duo with gift card from the holidays?

[Paperpeople]

I really like this platform, but the issues with different accounts are really FRUSTRATING!

I had a duo account so my daughter could use it as well.  My wife uses it so rarely that this has worked well.

My daughter (13 years old) bought us a $99 gift card for the holidays.  I tried to use it and found that it couldn't work with Duo.  According to the help page I read, if I ended the Duo subscription I could use the gift card and then re-upgrade back to Duo.  I ended my subscription last month and this morning it finally ended.  \

I was able to add the gift card, but now I have a single subscription and can't upgrade back to Duo!

Is there any workaround?  Why do Spotify gift cards work differently than literally every other gift card I have ever used in my life?  I was expecting a $99 credit and when it ran out the subscription would be paid for with my credit card autopay like in the past (and like Netflix, Hulu, and every other service I use)

Any help or advice would be appreciated!  

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Maxim]

Hey @Paperpeople,

Thanks for reaching out.

Unfortunately, you can only redeem Gift Cards for Premium Individual, but as you already mentioned, you should have no issues upgrading to a more expensive plan afterward. Can you please share the error message you see when you try to upgrade to Premium Duo here or by following these steps? 🙂

[Paperpeople]

After spending way too much time navigating the help site, this BB and chatting with tech support I was able to do what I had hoped...

I'm still disgusted that this theoretically easy problem was so difficult to solve.  Hopefully you can adjust your symptoms so other users have a much easier time!