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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5194 Views
  • 23 replies
  • 2 likes
  • 5194 Views
  • 23 replies
  • 2 likes

Superuser Contribution Upgrade to premium didn’t work. I paid for my upgrade but still I didn’t get it. What to do?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Yordan
  • Moderator
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double subscription

My wife can’t find our address even though she writes everything correctly, she writes that she is trying to cheat and use someone else’s link

  • Visitor
  •   My wife can’t find our address even though she writes everything correctly, she writes that she is trying to cheat and use someone else’s link
  • Yordan
  • Moderator
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

unable to get premium, payment error

PlanPremiumCountryColombia I'm trying to get Spotify premium but when I pay, I got an error telling that an error has occurred with the payment, try again or use another payment method. I already contact my bank and they say my card is ok and can pro...

  • Casual Listener
  • Plan Premium Country Colombia   I'm trying to get Spotify premium but when I pay, I got an error telling that an error has occurred with the payment, try again or use another payment method...
  • lapinche
  • Visitor
  • 5759 Views
  • 11 replies
  • 0 likes
  • 5759 Views
  • 11 replies
  • 0 likes

Superuser Contribution Didnt get 2 months free on spotify premium

So I got a notification from spotifys app today saying that if I subscribed now, I would get 2 months of premium for free instead of 1. However when I subscribed it didn't show any 2 months options, and it signed me up for the 1 month free trial. Was...

  • Visitor
  • So I got a notification from spotifys app today saying that if I subscribed now, I would get 2 months of premium for free instead of 1. However when I subscribed it didn't show any 2 months options, ...
  • francescoserra99-it
  • Casual Listener
  • 1161 Views
  • 8 replies
  • 0 likes
  • 1161 Views
  • 8 replies
  • 0 likes

Superuser Contribution I canceled all my cards and am still getting charged while being on free plan

I paid for premium once and cancelled it soon after now I am on a family plan. I deleted all my cards and am still getting charged wth?PlanFree/Country Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Wi...

  • Visitor
  • I paid for premium once and cancelled it soon after now I am on a family plan. I deleted all my cards and am still getting charged wth? Plan Free/ Country   Device (iPhone 8, Samsung Galax...
  • Dian
  • Spotify Legend
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re subcribe problem

My payment card expired and I lost my premium, when I renewed the data of my new card I could not subscribe again

  • Visitor
  • My payment card expired and I lost my premium, when I renewed the data of my new card I could not subscribe again
  • Dian
  • Spotify Legend
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution Seems your spending limit was exceeded.

Why I receive this message after I tried to purchase Spotify premium.Spotify'Oops, seems your spending limit was exceeded. Please try again or use another payment method.'(I didn't use a credit card.)

  • Casual Listener
  • Why I receive this message after I tried to purchase Spotify premium. Spotify 'Oops, seems your spending limit was exceeded. Please try again or use another payment method.' ...
  • bonksun
  • Casual Listener
  • 2808 Views
  • 6 replies
  • 0 likes
  • 2808 Views
  • 6 replies
  • 0 likes

Solved!! Leaving Duo continues to next pay period?

PlanDuoCountryUnited StatesDeviceVariousOperating SystemVarious My Question or IssueI am currently on Spotify Duo, if I change my subscription to a solo subscription the day after I pay for Duo. Will my duo still have spotify premium until the next p...

  • Newbie
  • Plan Duo Country United States Device Various Operating System Various   My Question or Issue I am currently on Spotify Duo, if I change my subscription to a solo subscription the day ...
  • Maxim
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelar pagos desconocidos

Hola!Estoy suscripto al plan Familiar Premium y pago u$d 2,73 todos los meses. Además de ese pago me figuran otros dos pagos más (ambos de u$d 2,67).No sé a qué usuario corresponden esos pagos pero necesito cancelarlos, dejar de pagar esos planes que...

  • Newbie
  • Hola! Estoy suscripto al plan Familiar Premium y pago u$d 2,73 todos los meses.   Además de ese pago me figuran otros dos pagos más (ambos de u$d 2,67). No sé a qué usuario corresponden esos...
  • Dian
  • Spotify Legend
  • 250 Views
  • 3 replies
  • 0 likes
  • 250 Views
  • 3 replies
  • 0 likes

I deleted Facebook but linked Spotify account is still being charged

PlanPremium IndividualCountryEnglandDevice(Samsung Galaxy S10+, Samsung Galaxy Tab S8 Ultra)Operating System(Android Snow Cone, Android Tiramisu) My Question or IssueI recently deleted my Facebook account (permanently) but I forgot that it was the ac...

  • Newbie
  •   Plan Premium Individual Country England Device (Samsung Galaxy S10+, Samsung Galaxy Tab S8 Ultra) Operating System (Android Snow Cone, Android Tiramisu)   My Question or Issue ...
  • Maxim
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Error al pagar.

Buenas tardes, me sale un error al pagar con mi cuenta de Ualá, ya hice todo lo que sale en la página de ayuda de spotify pero no funciona. Alguien me puede ayudar?

  • Visitor
  • Buenas tardes, me sale un error al pagar con mi cuenta de Ualá, ya hice todo lo que sale en la página de ayuda de spotify pero no funciona. Alguien me puede ayudar?
  • Billy-J
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Can't log in to cancel subscription

Hey guys,I am unable to access my account but I have a subscription with it.How can I cancel my subscription without being able to access my account?

  • Visitor
  • Hey guys, I am unable to access my account but I have a subscription with it. How can I cancel my subscription without being able to access my account?
  • Billy-J
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

devolucion dinero

descontaron de mi tarjeta, el valor de la suscripción, después de haber cancelado el plan premium

  • Visitor
  • descontaron de mi tarjeta, el valor de la suscripción, después de haber cancelado el plan premium
  • Jose_M
  • Spotify Star
  • 194 Views
  • 3 replies
  • 0 likes
  • 194 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant get premium and get sent to an error page

PlanFree/PremiumCountryUAEDevice(OnePlus7 pro, personal computer)Operating System(Windows 10, Android11/oxygenOs) My Question or IssueMy premium plan got cancelled out of no where and when i tried to start my plan again i keep getting sent to this pa...

  • Casual Listener
  •   Plan Free/Premium Country UAE Device (OnePlus7 pro, personal computer) Operating System (Windows 10, Android11/oxygenOs)   My Question or Issue My premium plan got cancelled ou...
  • crossjd
  • Casual Listener
  • 2704 Views
  • 12 replies
  • 0 likes
  • Account
    Subscription
  • 2704 Views
  • 12 replies
  • 0 likes

Superuser Contribution Just paid for premium, but my account is still on the basic free plan.

I paid for the premium account, but my account is still on the basic plan. I thought it would refresh right away, how long does it normally takes?

  • Visitor
  • I paid for the premium account, but my account is still on the basic plan. I thought it would refresh right away, how long does it normally takes?
  • Elena
  • Moderator
  • 269 Views
  • 4 replies
  • 0 likes
  • 269 Views
  • 4 replies
  • 0 likes

"Payment method and country don't match" error

After cancelling my subscription for a bit, I tried to resubscribe with PayPal, as I've been paying with for the years I've had Spotify. But every time I do so on Google Chrome, I get a "payment method and country don't match" error on the Spotify si...

  • Newbie
  • After cancelling my subscription for a bit, I tried to resubscribe with PayPal, as I've been paying with for the years I've had Spotify. But every time I do so on Google Chrome, I get a "payment meth...
  • Maxim
  • Spotify Star
  • 337 Views
  • 3 replies
  • 0 likes
  • 337 Views
  • 3 replies
  • 0 likes

Superuser Contribution je veux un remboursement de mon dernier prélèvement

J'ai été prélevé d'un abonnement premium personnel Alors que j'ai toujours eu l'abonnement étudiant. je souhaite être remboursée

  • Visitor
  • J'ai été prélevé d'un abonnement premium personnel Alors que j'ai toujours eu l'abonnement étudiant. je souhaite être remboursée
  • Elena
  • Moderator
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Individual Subscription

I have a INDIVIDUAL premium account, but I still have access to Hulu. I can’t manage anything on Hulu without going through Spotify. BUT, Spotify doesn’t have any options for me to cancel my subscription for Hulu. What do I do? How can I cancel my Hu...

  • Visitor
  • I have a INDIVIDUAL premium account, but I still have access to Hulu. I can’t manage anything on Hulu without going through Spotify. BUT, Spotify doesn’t have any options for me to cancel my subscrip...
  • Maxim
  • Spotify Star
  • 234 Views
  • 2 replies
  • 0 likes
  • 234 Views
  • 2 replies
  • 0 likes

Cannot redeem gift card

None of the below inmation is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc....

  • Newbie
  • None of the below inmation is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook ...
  • Maxim
  • Spotify Star
  • 330 Views
  • 2 replies
  • 0 likes
  • 330 Views
  • 2 replies
  • 0 likes