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FAQs

Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72090 Views
  • 25 replies
  • 5 likes
  • 72090 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41877 Views
  • 19 replies
  • 2 likes
  • 41877 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29875 Views
  • 16 replies
  • 3 likes
  • 29875 Views
  • 16 replies
  • 3 likes

3 month free premium trial won't show up

Hey there, I'm new to Spotify. I received a code for a 3 month free premium trial from Microsoft rewards. I created a Spotify account (used the "use google account" option) and then activated the trial. The payment method I used was SOFORT. Everythin...

  • Newbie
  • Hey there,   I'm new to Spotify. I received a code for a 3 month free premium trial from Microsoft rewards. I created a Spotify account (used the "use google account" option) and then activate...
  • Maxim
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Forgot to cancel my premium before joining to my family account

Country: Israel My Question or Issue:I had a student premium account, and I moved to my family account as a user(i am not the paying member)I didn't cancel my premium account before I joined the family account, and now I can't cancel itWill I still b...

  • Visitor
  •   Country: Israel   My Question or Issue: I had a student premium account, and I moved to my family account as a user(i am not the paying member) I didn't cancel my premium account bef...
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution I was charged after the 3 month free trial

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueBro,i was charged for the individual plan after the 3 month free trial that started back in a...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Bro,i w...
  • OscarDC
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium does not work even though I have paid my subscription

PlanPremiumThe Netherlands DeviceSAmsung galaxy S7 edge My Question or Issue Ive got spotify premium from november 2017. I pay my monthly bill, but since today it says i only got Spotify free. I checked my bankaccount and my montly contribution has b...

  • Casual Listener
  • Plan Premium The Netherlands   Device SAmsung galaxy S7 edge     My Question or Issue   Ive got spotify premium from november 2017. I pay my monthly bill, but since toda...
  • Alex
  • Moderator
  • 32909 Views
  • 20 replies
  • 2 likes
  • 32909 Views
  • 20 replies
  • 2 likes

Superuser Contribution I have a Spotify student plan and i bought family plan but now but still i have student plan...

PlanStudent PremiumCountryIndia Operating SystemWindows 10 My Question or IssueI have a Spotify student plan and student id verified account (till September 2023) and i bought family plan but still when i view my account its showing student plan acti...

Screenshot 2022-11-18 173816.png
  • Casual Listener
  • Plan Student Premium Country India   Operating System Windows 10   My Question or Issue I have a Spotify student plan and student id verified account (till September 2023) and i bo...
  • js6065
  • Casual Listener
  • 257 Views
  • 4 replies
  • 0 likes
  • Family Plan Issue
    Student Plan cancel
    subscription problem
  • 257 Views
  • 4 replies
  • 0 likes

From Premium via partner to Family

PlanPremiumCountryThe NetherlandsDeviceiPhone 12Operating SystemiOS 16My Question or IssueI canceled my Premium account that I had through one of your telecom partners (KPN) because I want to join Premium Family. It looks like KPN canceled my subscri...

  • Visitor
  • Plan Premium Country The Netherlands Device iPhone 12 Operating System iOS 16 My Question or Issue I canceled my Premium account that I had through one of your telecom partners (KPN) because...
  • Luan
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

On Yearly Plan but wanted to Changed to Duo

Hi All, I am currently on a yearly plan but wanted to change to Duo plan.May I know wat will happen to my advance payment? Will it be forfeited or pro rated in the next billing?

  • Visitor
  • Hi All,   I am currently on a yearly plan but wanted to change to Duo plan. May I know wat will happen to my advance payment? Will it be forfeited or pro rated in the next billing?
  • TreyAnastasio
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Hoe kan ik mijn abonnement wijzigen

Ik heb een familie abonnement en wil dit wijzigen naar een persoonlijk abonnement. Ik maak alleen gebruik van het familie abonnement.

  • Visitor
  • Ik heb een familie abonnement en wil dit wijzigen naar een persoonlijk abonnement. Ik maak alleen gebruik van het familie abonnement.
  • TreyAnastasio
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Credit card country vs. account country

Hi, I tried to register for a premium account, but when it comes to payment detail I'm not able to enter the credit card details (I only get the message 'Your payment method does not match your country')So, I'm living in Austria, but due to the near ...

  • Casual Listener
  • Hi, I tried to register for a premium account, but when it comes to payment detail I'm not able to enter the credit card details (I only get the message 'Your payment method does not match your count...
  • fm334
  • Casual Listener
  • 1546 Views
  • 6 replies
  • 0 likes
  • 1546 Views
  • 6 replies
  • 0 likes

Superuser Contribution Update / Change Payment Details isn't working

I'm UK based.I want to change the card for my monthly Spotify charge.Account Overview > Your Plan > payment details > UpdateTakes me to https://www.spotify.com/uk/account/subscription/update-payment-details/I click the top "Credit or debit card" opti...

  • Casual Listener
  • I'm UK based. I want to change the card for my monthly Spotify charge. Account Overview > Your Plan > payment details > Update Takes me to https://www.spotify.com/uk/account/subscrip...
  • Elena
  • Moderator
  • 138 Views
  • 2 replies
  • 0 likes
  • 138 Views
  • 2 replies
  • 0 likes

Is there a way to redeem a code without entering credit card info?

PlanFreeCountryUSDevice Operating SystemWindows 11 My Question or IssueI have a 3 month microsoft rewards code I want to use, but I don't have a credit card and can't get one. Is there a way to redeem the code without the credit card and if so how?

  • Newbie
  • Plan Free Country US Device   Operating System Windows 11   My Question or Issue I have a 3 month microsoft rewards code I want to use, but I don't have a credit card and can't ge...
  • Maxim
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

How to cancel Premium Duo ?

Plan Premium Duo Country UKDevice All of them Operating System N\AMy Question or IssueHow do I cancel Premium Duo keeping Premium, seemingly you're giving me the option to only go back to Free which I don't want to do, I just want to drop the Duo par...

  • Casual Listener
  • Plan Premium Duo  Country UK Device All of them  Operating System N\A My Question or Issue How do I cancel Premium Duo keeping Premium, seemingly you're giving me the op...
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution I just reactivated my Spotify on my desktop computer. It has an old email

I tried to put in my email address and it says it is already taken. I have my music library on my phone and not sure why the desk top haas an old email.

  • Visitor
  • I tried to put in my email address and it says it is already taken. I have my music library on my phone and not sure why the desk top haas an ol d email.
  • AlejaR
  • Moderator
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Superuser Contribution cuando me pidió cambiar la ubicación de la cuenta me dejo sin premium

Cuando intente acceder a spotify con mi cuenta me pedía que cambie la ubicación desde spotify.com , cuando lo hice y accedí la cuenta ya no teni premium el cual pague por 3 meses

  • Visitor
  • Cuando intente acceder a spotify con mi cuenta me pedía que cambie la ubicación desde spotify.com , cuando lo hice y accedí la cuenta ya no teni premium el cual pague por 3 meses
  • AlejaR
  • Moderator
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium

PlanPremiumCountry: Bangladesh My Question or IssueCan I buy the Spotify premium with BDT Currency Card?

  • Visitor
  • Plan Premium Country: Bangladesh   My Question or Issue Can I buy the Spotify premium with BDT Currency Card?
  • AlejaR
  • Moderator
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to get Spotify Birthday Premium

HelloI live in South Korea.While reading on the Spotify community today, I noticed that someone had received a Spotify birthday premium.The questions are as follows.1. Can I also get a birthday premium if I live in South Korea?2. Will Spotify contact...

  • Casual Listener
  • Hello I live in South Korea. While reading on the Spotify community today, I noticed that someone had received a Spotify birthday premium. The questions are as follows. 1. Can I also get a birthd...
  • Isgaverno
  • Casual Listener
  • 711 Views
  • 3 replies
  • 0 likes
  • 711 Views
  • 3 replies
  • 0 likes

After renewing Premium how can I move it to the next billing date?

I recently renewed my Spotify Premium to Duo Premium a few days before the next billing date. Since I already purchase the plan I don't want to have to pay for it again.

  • Visitor
  • I recently renewed my Spotify Premium to Duo Premium a few days before the next billing date. Since I already purchase the plan I don't want to have to pay for it again.
  • Maxim
  • Spotify Star
  • 61 Views
  • 1 replies
  • 0 likes
  • 61 Views
  • 1 replies
  • 0 likes

Superuser Contribution I've bought the Premium Duo but it doesn't change it says individual

I've bought the Premium Duo but it doesn't change it says individual, i wanted to invite a friend but it still says that i have individual subscription, what should i do now?

  • Visitor
  • I've bought the Premium Duo but it doesn't change it says individual, i wanted to invite a friend but it still says that i have individual subscription, what should i do now?
  • AlejaR
  • Moderator
  • 147 Views
  • 5 replies
  • 0 likes
  • 147 Views
  • 5 replies
  • 0 likes