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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52408 Views
  • 23 replies
  • 4 likes
  • 52408 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32853 Views
  • 19 replies
  • 2 likes
  • 32853 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22132 Views
  • 8 replies
  • 1 likes
  • 22132 Views
  • 8 replies
  • 1 likes

Superuser Contribution [Community][Connect] Payment Expiration, Automatic Plan Downgrade, Clear Communication Please

Chat History... So, my payment expired for my family plan. I just renewed. it switched to premium. Why not back to family plan? Do I have to manually add all my members again? SebastianI can see that the plan was closed and now you start it again, so...

  • Visitor
  • Chat History...   So, my payment expired for my family plan. I just renewed. it switched to premium. Why not back to family plan? Do I have to manually add all my members again?   S...
  • Elena
  • Moderator
  • 135 Views
  • 1 replies
  • 0 likes
  • Community
    Connect
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to update billing info and getting this message

"This form has expired. Please reload the page and try again."So I cant change my billing info because of this Plan - Family PremiumCountry - USA

  • Casual Listener
  • "This form has expired. Please reload the page and try again." So I cant change my billing info because of this   Plan - Family Premium Country - USA  
  • Jeremy
  • Moderator
  • 183 Views
  • 3 replies
  • 0 likes
  • 183 Views
  • 3 replies
  • 0 likes

Starbucks paying for Premium for their employees, but subscription changed to spotify free with ads

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 148 Views
  • 2 replies
  • 0 likes
  • 148 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Plus

PlanPlusCountryUSADeviceMotorola Z3 PlayOperating SystemAndroid 9 My Question or IssueI recently signed up for Spotify Plus and I love it! Is there any way I can invite/enroll my wife's account as well? I don't see it as an option as an available pla...

  • Newbie
  • Plan Plus Country USA Device Motorola Z3 Play Operating System Android 9   My Question or Issue I recently signed up for Spotify Plus and I love it!  Is there any way I can invite...
  • Jeremy
  • Moderator
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Iraq

PlanFree/PremiumCountryIraq My Question or Issue As Spotify is officially available for most Middle Eastern countries, it's still not supporting Iraq. I have been using Spotify free for almost 5 years now, and I've always wanted to get the premium ac...

  • Casual Listener
  • Plan Free/Premium Country Iraq     My Question or Issue  As Spotify is officially available for most Middle Eastern countries, it's still not supporting Iraq. I have been using ...
  • HusseinMohammed9
  • Newbie
  • 10103 Views
  • 4 replies
  • 2 likes
  • 10103 Views
  • 4 replies
  • 2 likes

Paid but no premium

Hi i get the student premium, verified my student status, fill my credit card info, paid and the web page said “cant process” but i went to my bank account and spotify took the money. what can i do?

  • Newbie
  • Hi   i get the student premium, verified my student status, fill my credit card info, paid and the web page said “cant process” but i went to my bank account and spotify took the money. &nbsp...
  • Maxim
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Charged too much....help?

I upgraded to Premium Duo and was supposed to get 3 months free by using PayPal, but it is only showing 1 month. How can I get this fixed?

  • Newbie
  • I upgraded to Premium Duo and was supposed to get 3 months free by using PayPal, but it is only showing 1 month. How can I get this fixed?
  • Luan
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adverts on Spotify Premium

PlanPremiumAustralia DeviceiMacOperating SystemiOS 10.11.6 My Question or IssueI'm a Premium subscriber and am being served adverts during podcasts. The adverts are NOT embeded within the podcast itself, they are current and localised to Australia. T...

  • Casual Listener
  • Plan Premium Australia   Device iMac Operating System iOS 10.11.6   My Question or Issue I'm a Premium subscriber and am being served adverts during podcasts. The adverts are...
  • LarryDavid
  • Casual Listener
  • 336 Views
  • 4 replies
  • 0 likes
  • 336 Views
  • 4 replies
  • 0 likes

Superuser Contribution ads on premium

PlanFree/PremiumCountryaustraliaDevicegoogle hubOperating Systemgoogle hub My Question or Issuei pay for family premium and still hear ads on google hub.....why??

  • Newbie
  • Plan Free/Premium Country australia Device google hub Operating System google hub   My Question or Issue i pay for family premium and still hear ads on google hub.....why??
  • LarryDavid
  • Casual Listener
  • 236 Views
  • 2 replies
  • 1 likes
  • 236 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Not able to change to Premium Duo

I just changed my payment method to a different card (issued by a different country - I moved from Switzerland to Hungary) and simultaneously I was trying to change from Premium to Premium Duo.Firstly, I am not able to change to Premium Duo due to an...

  • Casual Listener
  • I just changed my payment method to a different card (issued by a different country - I moved from Switzerland to Hungary) and simultaneously I was trying to change from Premium to Premium Duo. Fi...
  • Alex
  • Moderator
  • 296 Views
  • 5 replies
  • 0 likes
  • 296 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution moving abroad

PlanPremiumCountryItalyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm moving from Italy to Romania next year for work. I would like to know if my premium accoun...

  • Regular
  • Plan Premium Country Italy Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm moving fr...
  • Alex
  • Moderator
  • 510 Views
  • 5 replies
  • 0 likes
  • Account
  • 510 Views
  • 5 replies
  • 0 likes

Spotify Premium not working even after money is deducted from account

- I have been using premium for more than a year and I have had no issues regarding payment.- Premium expired so I bought the individual plan for 6 months for INR Rs. 719.00. This transaction took place through GPay UPI, and the money has been deduct...

  • Newbie
  • - I have been using premium for more than a year and I have had no issues regarding payment. - Premium expired so I bought the individual plan for 6 months for INR Rs. 719.00. This transaction took ...
  • OneByBoo
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Please reverse my subscription - it has been suddenly set to Free

I have had a EU 4,99 subscription for years. I am logging in via Facebook. I am paying via PayPal. I am content and don't wan't to change anything. Suddenly my account is set to Free. Please reverse to how it was. Snip [Moderator edit] Hope to hear f...

  • Casual Listener
  • I have had a EU 4,99 subscription for years. I am logging in via Facebook. I am paying via PayPal. I am content and don't wan't to change anything.   Suddenly my account is set to Free...
  • angrydane
  • Visitor
  • 325 Views
  • 5 replies
  • 0 likes
  • 325 Views
  • 5 replies
  • 0 likes

AT&T doing away with Free Premium: how to keep account & pay on your own?

I got Free premium through AT&T but now AT&T doing away with Free Premium and I want to know how to keep my account &and playlists) & just pay for it on my own? Spotify has no one to talk to. I called AT&T a few times and they don't know how and said...

  • Newbie
  • I got Free premium through AT&T but now AT&T doing away with Free Premium and I want to know  how to keep my account &and playlists) & just pay for it on my own?   Spotify...
  • OneByBoo
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • Account Management
    AT&T
    aT&T ending
    ATT 6-month free trail
  • 165 Views
  • 1 replies
  • 0 likes

Subscription from Tinkoff

PlanPremiumCountryRussiaDeviceNubia RedMagic 5GOperating SystemAndroid 11 My Question or IssueSubscribed with Tinkoff it was promised 3 months of free premium but I didn't get it. They said to contact Spotify support. So how do I get those 3 free mon...

  • Newbie
  •   Plan Premium Country Russia Device Nubia RedMagic 5G Operating System Android 11   My Question or Issue Subscribed with Tinkoff it was promised 3 months of free premium but I d...
  • OneByBoo
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Falha no pagamento. Tente novamente ou use outra forma de pagamento.

Não estou conseguindo pagar minha conta premium. Ja tentei com dois cartoes diferentes e exibe a mesma mensagem de erro. Não é problema do cartão pois realizo compras online cm meu cartão, já fui na agencia e o cartão esta ok, Ja limpei cache tbm e n...

  • Newbie
  • Não estou conseguindo pagar minha conta premium. Ja tentei com dois cartoes diferentes e exibe a mesma mensagem de erro. Não é problema do cartão pois realizo compras online cm meu cartão, já fui na ...
  • Alex
  • Moderator
  • 12963 Views
  • 13 replies
  • 5 likes
  • 12963 Views
  • 13 replies
  • 5 likes

Superuser Contribution me hicieron un cobro de mas en el plan que ya no estoy suscrito

BUENAS TARDES SRES. SPOTIFY PARA PEDIRLES QUE CANCELEN EL PAGO QUE HICE POR EQUIVOCACION YA TENIENDO UN PLAN FAMILIA. COMO PÚEDO HACER PARA PROCEDER CON ESTA SOLICITUD.

  • Newbie
  • BUENAS TARDES SRES. SPOTIFY PARA PEDIRLES QUE CANCELEN EL PAGO QUE HICE POR EQUIVOCACION YA TENIENDO UN PLAN FAMILIA. COMO PÚEDO HACER PARA PROCEDER CON ESTA SOLICITUD.
  • Alex
  • Moderator
  • 386 Views
  • 2 replies
  • 1 likes
  • 386 Views
  • 2 replies
  • 1 likes

Superuser Contribution Got Charged Twice

PlanCurrently Duo, was Family Plan.CountryHong Kong My Question or IssueSo basically, I changed from Family Plan to Duo because not enough people were using it to make the plan valuable enough to charge that much monthly. So what happened was I got c...

  • Newbie
  • Plan Currently Duo, was Family Plan. Country Hong Kong   My Question or Issue So basically, I changed from Family Plan to Duo because not enough people were using it to make the plan valua...
  • Jeremy
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Redeem code link not working

Hey guys, recently purchased game pass and received a message to redeem a code for Spotify premium, free for 6 months. After clicking the link on both my Xbox and my phone it sends me to a 404 page, no code to redeem, can I have some help please?

  • Newbie
  • Hey guys, recently purchased game pass and received a message to redeem a code for Spotify premium, free for 6 months. After clicking the link on both my Xbox and my phone it sends me to a 404 page, ...
  • OneByBoo
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Redeemed an annual gift card and a monthly subscription on same day. Can I cancel the monthly sub?

PlanPremiumCountryUSA My Question or IssueI tried to redeem a gift card for an annual subscription, and set up a monthly subscription. Now it looks like I was charged for the monthly subscription and the gift card was also redeemed. Can I get the mon...

  • Newbie
  • Plan Premium Country USA   My Question or Issue I tried to redeem a gift card for an annual subscription, and set up a monthly subscription. Now it looks like I was charged for the monthly...
  • Maxim
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • Gift Cards
    Subscription
  • 211 Views
  • 1 replies
  • 0 likes