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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21928 Views

28 replies

4 likes

  • 21928 Views
  • 28 replies
  • 4 likes

Spotify Duo - travelling to other countries

PlanSpotify DuoCountryCroatiaDeviceGalaxy s21 ultra My Question or IssueI was wondering how Spotify duo works..I would like to add my sister to the plan. We live together at the same address. But we travel a lot (separately).. and most of the time ar...

Newbie

Plan Spotify Duo Country Croatia Device Galaxy s21 ultra   My Question or Issue I was wondering how Spotify duo works.. I would like to add my sister to the plan. We live together at th...

Not applicable

1037 Views

2 replies

0 likes

  • 1037 Views
  • 2 replies
  • 0 likes

Solved!! 3-month free premium individual plan

Ive been getting emails from Spotify for a while about the 3-month free premium individual plan so i decided to get it. Although i got it on my old account with my card, once i realized this i canceled it and tried to do it again but on my current Sp...

Casual Listener

Ive been getting emails from Spotify for a while about the 3-month free premium individual plan so i decided to get it. Although i got it on my old account with my card, once i realized this i cancel...

BillyBaca

Visitor

1282 Views

3 replies

0 likes

  • 1282 Views
  • 3 replies
  • 0 likes

Premium individual plan

I'm a 1st time user and I buy the spotify individual plan by 'get premium individual', What If I cancel my premium straight after buying the plan? Will I still get premium for 3 months then after it won't auto renew after the 3 months?

Visitor

I'm a 1st time user and I buy the spotify individual plan by 'get premium individual', What If I cancel my premium straight after buying the plan? Will I still get premium for 3 months then after it ...

Maxim

Spotify Star

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution My gift card code is not working

Hello, I was gifted a spotify premium giftcard valid for 12 months of premium. The gift card pin number is not working. I've already tried changing the 0 to a O and lower vs. upper case letters and nothing is working. I have read the help boards abou...

Casual Listener

Hello, I was gifted a spotify premium giftcard valid for 12 months of premium. The gift card pin number is not working. I've already tried changing the 0 to a O and lower vs. upper case letters and n...

Not applicable

1601 Views

11 replies

1 likes

  • 1601 Views
  • 11 replies
  • 1 likes

Superuser Contribution Why i don't have premium mini for a day anymore?

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

Murtaza2

Visitor

7085 Views

4 replies

0 likes

  • 7085 Views
  • 4 replies
  • 0 likes

Can’t pay for my Premium Student

“It looks like you've taken a trial before, which means you aren't eligible for this offer. But you can still get Premium Student.“What does this even mean? I was trying to pay first time for Premium Student, I filled out the form, everything was oka...

Visitor

“It looks like you've taken a trial before, which means you aren't eligible for this offer. But you can still get Premium Student.“ What does this even mean? I was trying to pay first time for Premi...

TanyaS

Spotify Star

176 Views

1 replies

0 likes

  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago de 20 pesos

Me cóbraron 20 pesos por tomar el plan de 3 meses gratis

Visitor

Me cóbraron 20 pesos por tomar el plan de 3 meses gratis

hug0h

Newbie

954 Views

2 replies

0 likes

  • 954 Views
  • 2 replies
  • 0 likes

Recebi o anuncio da oferta de retorno

Recebi o anuncio da oferta de retorno:3 meses pagando 1 mes (21.90)Porem ao efetuar o pagamento por meio PIX nao recebo os 2 meses da promocao, com o aviso do meu plano ser encerrado em 08/01/2025.

Visitor

Recebi o anuncio da oferta de retorno: 3 meses pagando 1 mes (21.90) Porem ao efetuar o pagamento por meio PIX nao recebo os 2 meses da promocao, com o aviso do meu plano ser encerrado em 08/01/202...

Jose_M

Spotify Star

139 Views

1 replies

0 likes

  • 139 Views
  • 1 replies
  • 0 likes

Region

Hello, I am in Turkey but my region shows Cyprus and I cannot make payments with lira. I have deleted and reinstalled the account several times but it did not work. Please follow up on this problem.

Visitor

Hello, I am in Turkey but my region shows Cyprus and I cannot make payments with lira. I have deleted and reinstalled the account several times but it did not work. Please follow up on this problem.

Anyk17

Spotify Star

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

How to move from premium subscription to premium duo when you are still in the free trial?

PlanPremiumCountryItalyDevice(iPhone 14Operating System My Question or IssueI’m still in the 3months free trial of Spotify premium, I want to move into the premium duo subscription so that Once the free trial ends in few days I can start paying for t...

Visitor

Plan Premium Country Italy Device (iPhone 14 Operating System   My Question or Issue I’m still in the 3months free trial of Spotify premium, I want to move into the premium duo subscrip...

Anyk17

Spotify Star

171 Views

1 replies

0 likes

  • 171 Views
  • 1 replies
  • 0 likes

I accidently cancelled my Spotify/Hulu subscription and I would like to get it back

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

118 Views

1 replies

0 likes

  • 118 Views
  • 1 replies
  • 0 likes

I have Spotify premium membership but for some reason it says I’m on the “free” plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

user-removed

Not applicable

535 Views

2 replies

0 likes

  • 535 Views
  • 2 replies
  • 0 likes

Superuser Contribution Everything is gone. Am being asked to sign up again. What's going on?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Joan

Moderator

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Spotify ends without any reminder.

Spotify premium ends without any reminder, I was using it and it suddenly stopped working saying that your last payment didn't worked leaving me 2 days without Spotify, and I also did loosed all my downloaded playlists.

Visitor

Spotify premium ends without any reminder, I was using it and it suddenly stopped working saying that your last payment didn't worked leaving me 2 days without Spotify, and I also did loosed all...

Maxim

Spotify Star

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes

Subscription Refund

59.99TRY has just been debited from my card (1-2 hours). I forgot to cancel the subscription in my account. Can I request a refund before it's too late?PlanFree/PremiumCountryTurkeyMy Mail Acoount**bleep**this is my acoount i need a refund pelase.

Casual Listener

59.99TRY has just been debited from my card (1-2 hours). I forgot to cancel the subscription in my account. Can I request a refund before it's too late? Plan Free/Premium Country Turkey My Mail ...

Maxim

Spotify Star

751 Views

2 replies

0 likes

  • 751 Views
  • 2 replies
  • 0 likes

Wrong premium plan

I got charged for Premium Individual but my plan was Premium student, can i get a refund and change my premium plan PlanStudent Premium (supposedly)CountryPhilippines

Visitor

I got charged for Premium Individual but my plan was Premium student, can i get a refund and change my premium plan  Plan Student Premium (supposedly) Country Philippines

Maxim

Spotify Star

553 Views

1 replies

0 likes

  • 553 Views
  • 1 replies
  • 0 likes

Can't pay through Students premium plan even if i press on the option there's no respond

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

Maxim

Spotify Star

565 Views

1 replies

0 likes

  • 565 Views
  • 1 replies
  • 0 likes