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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6170 Views
  • 23 replies
  • 2 likes
  • 6170 Views
  • 23 replies
  • 2 likes

Superuser Contribution charges on Credit card without permission

spotify charges the monthly fees on premium plan from nowhere, i didn't ask for the plan neither my credit card is listed on my saved cards so who authorise those charges?

  • Casual Listener
  • spotify charges the monthly fees on premium plan from nowhere, i didn't ask for the plan neither  my credit card is listed on my saved cards   so who authorise those charges?  ...
  • Tbonecoco
  • Visitor
  • 7482 Views
  • 3 replies
  • 1 likes
  • 7482 Views
  • 3 replies
  • 1 likes

Payment

Created an account and bought premium. I forgot my account details, forgot my email. And money from the card is withdrawn every month at 5.99€. How can I untether my card so that it doesn't charge money?PlanPremiumCountryBelarua Device(iPhone 12)

  • Newbie
  • Created an account and bought premium. I forgot my account details, forgot my email. And money from the card is withdrawn every month at 5.99€. How can I untether my card so that it doesn't charge mo...
  • Maxim
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

I subscribed for premium plan but it's not showing on the app

I subscribed for premium spotify plan but it did not upgrade my plan however I was charged and the payment was successful

  • Visitor
  • I subscribed for premium spotify plan but it did not upgrade my plan however I was charged and the payment was successful
  • Maxim
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Solved!! How to update payment method after living to another country

I opened my account when I was living in France. I’ve now been in the UK for several years and want to close my French bank account. So I need to use my UK bank account to pay for the subscription. However it won’t allow me to switch from France to U...

  • Visitor
  • I opened my account when I was living in France. I’ve now been in the UK for several years and want to close my French bank account. So I need to use my UK bank account to pay for the subscription. H...
  • Maxim
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

abonnement familial

j'essaie de prendre un abonnement Premium famille et j'ai un code d'erreur qui mentionne que je ne suis pas accessible au forfait. Comment faire pour adhérer?

  • Casual Listener
  • j'essaie de prendre un abonnement Premium famille et j'ai un code d'erreur qui mentionne que je ne suis pas accessible au forfait. Comment faire pour adhérer?
  • mikeLoiret
  • Visitor
  • 546 Views
  • 4 replies
  • 1 likes
  • 546 Views
  • 4 replies
  • 1 likes

Superuser Contribution No puedo unirme a un plan familiar

Trato de ingresar a un plan familiar como miembro pero me marca error aunque la dirección que es correcta

  • Visitor
  • Trato de ingresar a un plan familiar como miembro pero me marca error aunque la dirección que es correcta
  • Vasil
  • Moderator
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution change 1m to 12m

PlanPremium My Question or IssueI have an active subscription for a month, I paid for 12 months, but in my profile the subscription has not changed, as it was for 1 month, it remains the same

  • Casual Listener
  • Plan Premium   My Question or Issue I have an active subscription for a month, I paid for 12 months, but in my profile the subscription has not changed, as it was for 1 month, it remains the...
  • Maria
  • Moderator
  • 197 Views
  • 3 replies
  • 0 likes
  • 197 Views
  • 3 replies
  • 0 likes

Solved!! Question about cancellation during free trials and the use of gift cards

PlanPremium IndividualCountryUnited StatesDevice(iPhone 11)Operating System(iOS 17.1.1, Windows 11) My Question or Issue I’m currently using a Premium subscription free trial and I want to cancel it. I have a Premium 3 month gift card and I’m plannin...

  • Casual Listener
  •   Plan Premium Individual Country United States Device (iPhone 11) Operating System (iOS 17.1.1, Windows 11)   My Question or Issue   I’m currently using a Premium subscrip...
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Solved!! Duo To Family plan, how does it work?

PlanDuo My Question or IssueI'm in the process of upgrading to Family plan from Duo, but i had a few questions of how it worked. I have a plan going for Duo already but don't know what will happen when i sign up for the Family plan. When signing up f...

  • Casual Listener
  •   Plan Duo   My Question or Issue I'm in the process of upgrading to Family plan from Duo, but i had a few questions of how it worked. I have a plan going for Duo already but don't kno...
  • AdamDam
  • Spotify Star
  • 5757 Views
  • 5 replies
  • 1 likes
  • Duo
    Family Plan
  • 5757 Views
  • 5 replies
  • 1 likes

Why am i getting full screen pop up ads if i'm a premium member?

every time i open the app i get full screen popup ads now. when did premium remove the ad free part of the subscription? is this a bug or did spotify change their premium features?

  • Newbie
  • every time i open the app i get full screen popup ads now. when did premium remove the ad free part of the subscription? is this a bug or did spotify change their premium features?
  • Maxim
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't upgrade to Premium with a Debitcard from Raiffeisenbank

I got a Notifaction a few weeks a go that Spotify can't take money from my account (it has enough money on it), so I think it will resolve itself. It didn't, the last debit was in September. I even tried create a new account, it still doesn't work. I...

  • Casual Listener
  • I got a Notifaction a few weeks a go that Spotify can't take money from my account (it has enough money on it), so I think it will resolve itself. It didn't, the last debit was in September. I even t...
  • Elena
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution help

my spotify payment declined because i didn’t have enough money! now i lost my premium, will it automatically take my money and renew or do i have to do something???

  • Visitor
  • my spotify payment declined because i didn’t have enough money! now i lost my premium, will it automatically take my money and renew or do i have to do something???  
  • Maria
  • Moderator
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Solved!! Adress not found

My adress in Thailand is very special but Spotify say always not foundI just upgrade to premium duo

  • Casual Listener
  • My adress in Thailand is very special but Spotify say always not found I just upgrade to premium duo
  • Maxim
  • Spotify Star
  • 118 Views
  • 3 replies
  • 0 likes
  • 118 Views
  • 3 replies
  • 0 likes

Volume turns to zero suddenly after a song's first several seconds.

This problem started once I subscribed to Premium. Now, either in web or windows download, a song will play for 9 seconds then it cuts the volume to about 2% volume for a few more seconds. It still is "playing", as I see the time advancing. If I disa...

  • Visitor
  • This problem started once I subscribed to Premium. Now, either in web or windows download, a song will play for 9 seconds then it cuts the volume to about 2% volume for a few more seconds. It still i...
  • 83 Views
  • 0 replies
  • 0 likes
  • 83 Views
  • 0 replies
  • 0 likes

Is Hulu (with ads) included with Spotify Premium, even for non-students?

I've had Spotify Premium for years now, and I recently signed up for Hulu so I could watch the new season of Shoresy. I went to cancel Hulu once I finished the season, but I got stuck in an endless loop that ultimately wouldn't allow me to me cancel....

  • Visitor
  • I've had Spotify Premium for years now, and I recently signed up for Hulu so I could watch the new season of Shoresy. I went to cancel Hulu once I finished the season, but I got stuck in an endless l...
  • Maxim
  • Spotify Star
  • 789 Views
  • 3 replies
  • 0 likes
  • 789 Views
  • 3 replies
  • 0 likes

Solved!! Payment not update

I you start the premium DuoI put in my Details from the CCHere in Thailand the 189thb are paid from my account, but in Spotify I found not payd

  • Casual Listener
  • I you start the premium Duo I put in my Details from the CC Here in Thailand the 189thb are paid from my account, but in Spotify I found not payd
  • Maxim
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelé el plan premium individual hace dos meses y se me sigue cobrando

Cancelé el plan premiun desde hace dos o tres meses y aún se me sigue cobrando, ya di seguimiento a los pasos que vienen en la pagina y aún así se sigue cobrando.

  • Visitor
  • Cancelé el plan premiun desde hace dos o tres meses y aún se me sigue cobrando, ya di seguimiento a los pasos que vienen en la pagina y aún así se sigue cobrando.
  • Novy
  • Moderator
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Solved!! Duo upgrade wont access partners address

My Question or IssueI just upgraded to a duo plan but it won't accept my partners address even though its the same as mine. It just says 'you have to live at the same address', which we do. Pls help as this is super frustrating. Thanks

  • Casual Listener
  • My Question or Issue I just upgraded to a duo plan but it won't accept my partners address even though its the same as mine. It just says 'you have to live at the same address', which we do. Pls hel...
  • Maxim
  • Spotify Star
  • 179 Views
  • 5 replies
  • 0 likes
  • 179 Views
  • 5 replies
  • 0 likes