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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83701 Views
  • 30 replies
  • 5 likes
  • 83701 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45713 Views
  • 19 replies
  • 3 likes
  • 45713 Views
  • 19 replies
  • 3 likes

Paument Premium

Hello - i have a single premium account buy I’m getting charged twice a month - why and how can I cancel the payments ? PlanPremiumCountryspain Device(iPhone 13Operating System(iOS 10) My Question or IssueDouble payment

  • Visitor
  • Hello - i have a single premium account buy I’m getting charged twice a month - why and how can I cancel the payments ?  Plan Premium Country spain    Device (iPhone 13 Ope...
  • Billy-J
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is there a customer service to help ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • MihailY
  • Moderator
  • 1837 Views
  • 1 replies
  • 0 likes
  • 1837 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagué premium dúo el mes pasado y me figura el plan personal

Pagué el 6/2/23 el plan premium dúo y en mi suscripción me figura el plan individual premium que hoy me volvieron a cobrar. Jamás pude usar el Olán dúo. Quiero mi reintegro del cobro de hoy y que me actualicen el plan que suscribí. Soy de argentina P...

  • Visitor
  • Pagué el 6/2/23 el plan premium dúo y en mi suscripción me figura el plan individual premium que hoy me volvieron a cobrar. Jamás pude usar el Olán dúo. Quiero mi reintegro del cobro de hoy y que me ...
  • MihailY
  • Moderator
  • 739 Views
  • 1 replies
  • 0 likes
  • 739 Views
  • 1 replies
  • 0 likes

Superuser Contribution After I made the payment, the Duo Plan did not appear.

PlanPremiumCountryBrazilDevice(iPhone14)Operating System( Windows 10) My Question or IssueI have an individual plan and paid to upgrade to Duo, but my plan hasn't changed and I can't cancel. The payment was made on 03/17/2023, but it is still not sho...

  • Visitor
  • Plan Premium Country Brazil Device (iPhone14) Operating System ( Windows 10)   My Question or Issue I have an individual plan and paid to upgrade to Duo, but my plan hasn't changed and...
  • MihailY
  • Moderator
  • 1407 Views
  • 1 replies
  • 0 likes
  • 1407 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hello, Quebec decided to make it illegal to displace with headphones

Because Quebec is held under constraint with lame parties, and a lame government, they decided to make it illegal to wander with headphones. As for bikes or any other locomotion thingies that aren't motorized. Do you believe that Couillard did this t...

  • Casual Listener
  • Because Quebec is  held under constraint with lame parties, and a lame government, they decided to make it illegal to wander with headphones. As for bikes or any other locomotion thingies t...
  • Dud950
  • Regular
  • 419 Views
  • 6 replies
  • 1 likes
  • 419 Views
  • 6 replies
  • 1 likes

Superuser Contribution I never even used the trial version! Spotify claims i used the free trial already

I'm starting to get very frustrated with Spotify and how difficult it is to use this that If my trial ever finishes i might not even sign up. I signed up using my email address: *snip* it worked i then proceeded to the Prime trial where i get unlimit...

  • Casual Listener
  • I'm starting to get very frustrated with Spotify and how difficult it is to use this that If my trial ever finishes i might not even sign up.   I signed up using my email address: *snip* ...
  • Lyubka
  • Moderator
  • 11636 Views
  • 22 replies
  • 1 likes
  • 11636 Views
  • 22 replies
  • 1 likes

Solved!! Unable to subscribe : "Sorry, you are not eligible for that plan."

Hi,I am trying to subscribe to Premium. I am located in Quebec. Each time that I click on the "Get started" button, I have a notice appearing above the different plans table saying : "Sorry, you are not eligible for that plan. Here are some other way...

  • Casual Listener
  • Hi, I am trying to subscribe to Premium. I am located in Quebec. Each time that I click on the "Get started" button, I have a notice appearing above the different plans table saying : "Sorry, you ar...
  • 31etwqlvtq3t2kisyyd
  • Visitor
  • 1450 Views
  • 3 replies
  • 0 likes
  • 1450 Views
  • 3 replies
  • 0 likes

Spotify premium duo keeps removing my partner

I have recently paid for Spotify duo for me and my partner but every couple days we get an email saying “you’ve lost access to premium” and switches her to the free service so she has to keep rejoining my premium plan. Is there a fix for this?

  • Visitor
  • I have recently paid for Spotify duo for me and my partner but every couple days we get an email saying “you’ve lost access to premium” and switches her to the free service so she has to keep rejoini...
  • Jose_M
  • Spotify Star
  • 1806 Views
  • 4 replies
  • 0 likes
  • 1806 Views
  • 4 replies
  • 0 likes

3 months premium free with Samsung Z Fold 4

I bought Samsung Galaxy Z Fold 4 from Samsung.com. 3 months of Spotify Premiums is included with the order. However, in my Spotify app, I do not see any option to redeem this offer under the 'Premium' tab. I have never had a Spotify account before no...

  • Visitor
  • I bought Samsung Galaxy Z Fold 4 from Samsung.com. 3 months of Spotify Premiums is included with the order. However, in my Spotify app, I do not see any option to redeem this offer under the 'Premium...
  • Jose_M
  • Spotify Star
  • 290 Views
  • 3 replies
  • 0 likes
  • 290 Views
  • 3 replies
  • 0 likes

Solved!! Me realizaron un cobro altisimo

Tengo spotify premium hace muchos años, no había tenido probelmas, hasta hoy. Este año mi plan cuesta alrededor de $23.000 COP mensual, cobro que me realizaron a mi tarjeta el 11 de marzo, pero hoy me realizaron un cobro de $169.000 COP no sé de qué....

  • Casual Listener
  • Tengo spotify premium hace muchos años, no había tenido probelmas, hasta hoy.   Este año mi plan cuesta alrededor de $23.000 COP mensual, cobro que me realizaron a mi tarjeta el 11 de marzo, p...
  • Bittencourt
  • Spotify Star
  • 2744 Views
  • 3 replies
  • 0 likes
  • 2744 Views
  • 3 replies
  • 0 likes

Superuser Contribution need invoice with VAT number

I need a VAT Invoice, with the Company details, to pay for a Subscription otherwise the expense is not accepted as a company expense... and subscription will not be done...Please instruct how

  • Visitor
  • I need a VAT Invoice, with the Company details, to pay for a Subscription otherwise the expense is not accepted as a company expense... and subscription will not be done... Please instruct how
  • indiajetfer
  • Regular
  • 1011 Views
  • 2 replies
  • 0 likes
  • 1011 Views
  • 2 replies
  • 0 likes

Superuser Contribution Charged 3 times via PayPal, all failed but still charged.

Hey, today I tried purchasing Spotify premium 3x with PayPal. I cannot find the payment activity on my Paypal account, but it is registered on my bank account that my Paypal is connected to. It shows as a reserved payment at the moment. Will I be cha...

  • Newbie
  • Hey, today I tried purchasing Spotify premium 3x with PayPal. I cannot find the payment activity on my Paypal account, but it is registered on my bank account that my Paypal is connected to. It shows...
  • Dian
  • Moderator
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

환불

해주세요

  • Visitor
  • 해주세요
  • AdamDam
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola

Me podéis proporcionar el código de cancelación de mi plan cancelado

  • Visitor
  • Me podéis proporcionar el código de cancelación de mi plan cancelado
  • Eni
  • Moderator
  • 771 Views
  • 1 replies
  • 0 likes
  • 771 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription failure

PlanPremiumCountryNigeria DeviceIphone 6s My Question or Issue When i get to the payment pa gee it just keeps loading

  • Visitor
  • Plan Premium Country Nigeria  Device Iphone 6s     My Question or Issue   When i get to the payment pa  gee it just keeps loading 
  • 乃卂乃ㄚ乇匚卄ㄖ0_Official
  • Roadie
  • 1728 Views
  • 2 replies
  • 1 likes
  • 1728 Views
  • 2 replies
  • 1 likes

Superuser Contribution family plan not recognized

PlanPremiumCountryArgentina DeviceiPhone 12 miniOperating SystemiOS 16.3.1 My Question or Issue I am a member of a family subscription, my sister is the one who invited me in. The app worked out for a couple of days and all of a sudden a notification...

  • Visitor
  •   Plan Premium Country Argentina   Device iPhone 12 mini Operating System iOS 16.3.1    My Question or Issue   I am a member of a family subscription, my sister ...
  • Vasil
  • Moderator
  • 828 Views
  • 1 replies
  • 0 likes
  • 828 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have bought Spotify Premium 5 times and didn't recieve anything.

So i have a free month of Premium to claim and i have bought the Basic pack 5 times, i can skip unlimited times and my Spotify music is Ad free but i can't change my audio quality etc.

  • Visitor
  • So i have a free month of Premium to claim and i have bought the Basic pack 5 times, i can skip unlimited times and my Spotify music is Ad free but i can't change my audio quality etc.
  • MihailY
  • Moderator
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes

Superuser Contribution 4mos free philippines

My current plan is premium individual and saw an ad that says 4 mos free how does that work if I already pay monthly? I tried to read the T&C and it's kind of vague. and why does spotify lack customer service? is it really hard to ask or talk to some...

  • Visitor
  • My current plan is premium individual and saw an ad that says 4 mos free how does that work if I already pay monthly? I tried to read the T&C and it's kind of vague. and why does spotify lack cus...
  • Lyubka
  • Moderator
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't I renew my subscription?

I recently tried to renew my subscription after it has been paused but every time would fail. My card has enough funds and I have made many payments on this card before but now it won't work. And now the section to insert card details doesn't even sh...

  • Visitor
  • I recently tried to renew my subscription after it has been paused but every time would fail. My card has enough funds and I have made many payments on this card before but now it won't work. And no...
  • Lyubka
  • Moderator
  • 344 Views
  • 5 replies
  • 2 likes
  • 344 Views
  • 5 replies
  • 2 likes