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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 10281 Views
  • 23 replies
  • 2 likes
  • 10281 Views
  • 23 replies
  • 2 likes

Iots access of apple id

I accidentally logged out of my Apple ID account and couldn’t log back in, I had to create a new Apple ID, but my card is debited for the subscription for the account where I can’t log in

  • Visitor
  • I accidentally logged out of my Apple ID account and couldn’t log back in, I had to create a new Apple ID, but my card is debited for the subscription for the account where I can’t log in
  • Billy-J
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment failed egypt

the debit cards can't withdraw foreign currency due to regulations in Egypt although the payment is in local currency but the payment keeps on failing and there is no other payment methods what can i do

  • Visitor
  • the debit cards can't withdraw foreign currency due to regulations in Egypt although the payment is in local currency but the payment keeps on failing and there is no other payment methods what can i...
  • Ivelina
  • Moderator
  • 698 Views
  • 4 replies
  • 1 likes
  • 698 Views
  • 4 replies
  • 1 likes

Zmiana planu premium w czasie trwania subskrybcji

Chciałbym zmienić plan z individual na duo podczas gdy pozostało jeszcze 20 dni do końca okresu rozliczeniowego, a chce sie dopytać czy trzeba płacić pełną cene, czy raczej tylko dopłacić, a jeżeli całość to czy są jakieś zwroty za wcześniej zakupion...

  • Visitor
  • Chciałbym zmienić plan z individual na duo podczas gdy pozostało jeszcze 20 dni do końca okresu rozliczeniowego, a chce sie dopytać czy trzeba płacić pełną cene, czy raczej tylko dopłacić, a jeżeli c...
  • Maxim
  • Spotify Star
  • 475 Views
  • 1 replies
  • 0 likes
  • 475 Views
  • 1 replies
  • 0 likes

estaba con Miranda en el chat y se cerro el chat

tengo plan premiun y solicite plan duo.....no ha sido posible que la otra persona acceda

  • Visitor
  • tengo plan premiun y solicite plan duo.....no ha sido posible que la otra persona acceda
  • Billy-J
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Why can't I change to student abo?

I am getting this message: "You are not eligible for Premium StudentPremium Student is only valid for students at an eligible college or university for a maximum of 4 years." But I don't think I have used it for four years.. PlanIndividual CountrySwi...

  • Visitor
  • I am getting this message:  "You are not eligible for Premium Student Premium Student is only valid for students at an eligible college or university for a maximum of 4 years."    ...
  • Billy-J
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Spotify Duo does not accept partner

When inviting my partner for Spotify Duo, everything goes well up to the point where they enter the same address as mine. Then suddenly there's an error message and we can't continue. It might have to do that they previously lived in another country,...

  • Visitor
  • When inviting my partner for Spotify Duo, everything goes well up to the point where they enter the same address as mine. Then suddenly there's an error message and we can't continue. It might have t...
  • Billy-J
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Cómo puedo pedir un reembolso?

Se me cobró y se me había olvidado cancelar el próximo pago

  • Visitor
  • Se me cobró y se me había olvidado cancelar el próximo pago
  • Billy-J
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Move from Premium Duo to Family and change plan owner

We currently have Premium Duo, with my son as the main plan owner. We want to upgrade to a family plan and make me the owner. How do I do this?My son has cancelled his subscription but I cannot see how to start a family plan in my name and invite my ...

  • Visitor
  • We currently have Premium Duo, with my son as the main plan owner. We want to upgrade to a family plan and make me the owner. How do I do this? My son has cancelled his subscription but I cann...
  • Billy-J
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Como posso conseguir reembolso ?

Foram retirados dois valores do meu cartão no mês de março, um valor do meu plano universitário 11,90 e do plano individual em que eu não era assinante 21,90. Gostaria de auxílio

  • Visitor
  • Foram retirados dois valores do meu cartão no mês de março, um valor do meu plano universitário 11,90 e do plano individual em que eu não era assinante 21,90. Gostaria de auxílio
  • Billy-J
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Missed payment date but when I put money it was deducted but still no subcription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why won't my plan change over to the student plan?

My plan randomly changed to Premium Individual when I had the student plan. I changed my plan to the student account but it keeps saying I have the Individual plan. I have deleted my subscription in the hope of getting the student plan but even when ...

  • Visitor
  • My plan randomly changed to Premium Individual when I had the student plan. I changed my plan to the student account but it keeps saying I have the Individual plan. I have deleted my subscription in ...
  • Billy-J
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Change my account to Duo, but my wife can't join....Spotify says email attached to another account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Can't access my playlist

I am a Premium member. I logged into my account with another device. Now when I log into my account, it recognizes me as a Free account member and I can't access my Playlist.

  • Visitor
  • I am a Premium member. I logged into my account with another device. Now when I log into my account, it recognizes me as a Free account member and I can't access my Playlist.  
  • Billy-J
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Superuser Contribution I made a mistake and paid the wrong Premium plan

Hi, I had a family premium plan and I mistakenly ended up paying for an individul premium plan. Is there any way to change the plan back to the familiar one or would I have to pay again?PlanPremiumCountryColombia

  • Visitor
  • Hi, I had a family premium plan and I mistakenly ended up paying for an individul premium plan. Is there any way to change the plan back to the familiar one or would I have to pay again? Plan Premi...
  • Inga5
  • Visitor
  • 993 Views
  • 4 replies
  • 0 likes
  • 993 Views
  • 4 replies
  • 0 likes

Too many change password notifications

Frequent change password notifications. Sometimes as often as 3x per month. Does this mean I have been hacked?

  • Casual Listener
  • Frequent change password notifications. Sometimes as often as 3x per month. Does this mean I have been hacked?
  • Maxim
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

¿como pueden tomar a cuanta el pago doble de un mismo mes?

En la plataforma solo se ve un cargo pero en mis estados de cuenta tengo dos cargos por el mismo mes de servicios

  • Visitor
  • En la plataforma solo se ve un cargo pero en mis estados de cuenta tengo dos cargos por el mismo mes de servicios
  • Anyk17
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes