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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5272 Views
  • 23 replies
  • 2 likes
  • 5272 Views
  • 23 replies
  • 2 likes

Received an offer to get back to premium and it doesn't work

I've got two mails to get back to Premium with 1 month free and when I click on it (it is supposable valid till November 1st) and it says I am not elligeable.

  • Visitor
  • I've got two mails to get back to Premium with 1 month free and when I click on it (it is supposable valid till November 1st) and it says I am not elligeable.
  • Prague
  • Spotify Star
  • 107 Views
  • 1 replies
  • 1 likes
  • 107 Views
  • 1 replies
  • 1 likes

Superuser Contribution Stop charging me for a cancelled subscription

On September 22, 3023 I was charged $15.89 twice. Since then I have cancelled my subscription and was charged today October 13,2023

  • Visitor
  • On September 22, 3023 I was charged $15.89 twice. Since then I have cancelled my subscription and was charged today October 13,2023
  • Joan
  • Moderator
  • 289 Views
  • 3 replies
  • 0 likes
  • 289 Views
  • 3 replies
  • 0 likes

Superuser Contribution Mi pago por PayPal se efectuó hace 6 días y no se refleja en la aplicación

Realice un pago mediante paypal, el dinero fue retirado de mi cuenta vinculada a paypal pero han pasado días y aun me pide renovar membresía

  • Visitor
  • Realice un pago mediante paypal, el dinero fue retirado de mi cuenta vinculada a paypal pero han pasado días y aun me pide renovar membresía
  • Joan
  • Moderator
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have charges for premium and I'm not premium

I tried to get premium three times, but my credit card was declined.I checked my bank account and I have the three charges, but I'm not premium yetWhat can I do?

  • Visitor
  • I tried to get premium three times, but my credit card was declined. I checked my bank account and I have the three charges, but I'm not premium yet What can I do?
  • Joan
  • Moderator
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Superuser Contribution He cancelado premium, pero sigue saliendo que lo tengo

PlanFree/PremiumCountryEspanaDeviceiPhone SE2My Question or IssueTenia premium duo, lo cancele y la otra persona ya no tiene premium, pero yo que lo contrate y cancele, me llego un correo de Spotify diciendome que la suscripcion ha fue cancelada; aun...

  • Visitor
  • Plan Free/Premium Country Espana Device iPhone SE2 My Question or Issue Tenia premium duo, lo cancele y la otra persona ya no tiene premium, pero yo que lo contrate y cancele, me llego un corr...
  • Vasil
  • Moderator
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Im from Argentina and I was paying in pesos argentinos and now I have to pay in dollars why??

When I look how much is my plan I see it in pesos argentinos but when I see my payment it was in dollars. How can I do to pay only in pesos argentinos??? Thanks.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operatin...

  • Visitor
  • When I look how much is my plan I see it in pesos argentinos but when I see my payment it was in dollars. How can I do to pay only in pesos argentinos??? Thanks. Plan Free/Premium Country   ...
  • Marce1977
  • Visitor
  • 375 Views
  • 2 replies
  • 0 likes
  • 375 Views
  • 2 replies
  • 0 likes

Can I transfer active gift card subscription to family plan?

I activated a 1 year solo subscription on my account via gift card. The rest of my family wants to upgrade to a family subscription paid monthly. What will happen to the remaining 9 months on my gift card subscription?

  • Visitor
  • I activated a 1 year solo subscription on my account via gift card. The rest of my family wants to upgrade to a family subscription paid monthly. What will happen to the remaining 9 months on my gift...
  • Maxim
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

I accidentally buy premium 2 times for 3 month.can it be change to 12 month

I need to change my plan to 12 month … as I spend two times for the same subscription… as I didn’t received any message or email that my payment is done

  • Visitor
  • I need to change my plan to 12 month … as I spend two times for the same subscription… as I didn’t received any message or email that my payment is done
  • Prague
  • Spotify Star
  • 131 Views
  • 1 replies
  • 1 likes
  • 131 Views
  • 1 replies
  • 1 likes

Superuser Contribution Where does spotify send 3 month trial code?

I tried to take the offer for the free trial from this URL: https://www.spotify.com/us/claim/paypal/However after I enter my account details it prompts me to enter a code I’m supposed to receive but doesn’t specify where I’m supposed to receive it. I...

  • Visitor
  • I tried to take the offer for the free trial from this URL: https://www.spotify.com/us/claim/paypal/ However after I enter my account details it prompts me to enter a code I’m supposed to rec...
  • Alisha624
  • Visitor
  • 17617 Views
  • 15 replies
  • 1 likes
  • 17617 Views
  • 15 replies
  • 1 likes

Superuser Contribution i have been deducted twice from my account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Lyubka
  • Moderator
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Country

I am in Austria and cannot pay with my credit cards.

  • Visitor
  • I am in Austria and cannot pay with my credit cards.
  • Yordan
  • Moderator
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Credit card compromised

Credit card was compromised and locked. I am waiting for a new one ....takes a week. Got a notice payment was declined...trying to ask for one week grace til new card arrives but no way to do so

  • Visitor
  • Credit card was compromised and locked. I am waiting for a new one ....takes a week. Got a notice payment was declined...trying to ask for one week grace til new card arrives but no way to do so
  • Maxim
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment in differet country

my account is set for spain but wanna change to canda and pay subscription with those rates

  • Visitor
  • my account is set for spain but wanna change to canda and pay subscription with those rates
  • Yordan
  • Moderator
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

Superuser Contribution I took over payments for my daughters account, now she cant be added? \

It keeps saying its a duplicate account when she tries to login, I will cancel my acct and go to pandora, because this is BS. Its a new account, just using the same account.

  • Visitor
  • It keeps saying its a duplicate account when she tries to login, I will cancel my acct and go to pandora, because this is BS. Its a new account, just using the same account.
  • Joan
  • Moderator
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

gift card

My Question or IssueI was given a gift card,went to scratch off seal to reveal the code and scratched off code,anyway I can redeem this voucher?

  • Newbie
  •     My Question or Issue I was given a gift card,went to scratch off seal to reveal the code and scratched off code,anyway I can redeem this voucher?
  • AdamDam
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution charged for premium individual AND Dou

PlanPremium Individual AND DuoCountryUSADeviceiPhone 12Operating SystemiOS 16.7 My Question or IssueI had a Premium Individual account and signed up for Duo. Now I am being charged for both. I am the plan manager on the DUO and I sent the link to my ...

  • Newbie
  •   Plan Premium Individual AND Duo Country USA Device iPhone 12 Operating System iOS 16.7   My Question or Issue I had a Premium Individual account and signed up for Duo. Now I am...
  • Not applicable
  • 1988 Views
  • 2 replies
  • 0 likes
  • 1988 Views
  • 2 replies
  • 0 likes