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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1432 Views
  • 19 replies
  • 1 likes
  • 1432 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47370 Views
  • 20 replies
  • 3 likes
  • 47370 Views
  • 20 replies
  • 3 likes

Superuser Contribution Info about the date I can be memb of a spotify family again, after 12 month

Where can I find the date I was last time a member of a spotify family?Because according to my payments, I was member of a spotify family last time 13 months ago, and now that I want to become member of a new spotify family, I still receive the rejec...

  • Visitor
  • Where can I find the date I was last time a member of a spotify family? Because according to my payments, I was member of a spotify family last time 13 months ago, and now that I want to become memb...
  • Susan_GP
  • Moderator
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagué Spotify Duo pero no se activó

PlanPremium DuoCountryArgentinaDeviceMoto e6 PlusOperating SystemAndroid 9 My Question or IssueHoy quise cambiar a Spotify Duo y realice el pago, incluso me cobraron pero no me activaron el premium y tampoco aparece en la lista de recibos en la pagin...

  • Newbie
  • Plan Premium Duo Country Argentina Device Moto e6 Plus Operating System Android 9   My Question or Issue Hoy quise cambiar a Spotify Duo y realice el pago, incluso me cobraron pero no ...
  • Yordan
  • Moderator
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Solved!! I want to switch payment method to Google Play

I am currently on Family Plan and I am using a credit card to pay for it. But now I want to pay for it via Google Play, how can I make the switch?

  • Casual Listener
  • I am currently on Family Plan and I am using a credit card to pay for it. But now I want to pay for it via Google Play, how can I make the switch?
  • Maxim
  • Spotify Star
  • 431 Views
  • 5 replies
  • 0 likes
  • 431 Views
  • 5 replies
  • 0 likes

Superuser Contribution I have been charged but it’s showing I have a free account

None of the below information is required. However, the more you provide the easier it will be for us to try and help Plan Premium Country India Device (iPhone 13) Operating System (iOS 16.1.1) My Question or Issue I have been charged for premium for...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help Plan Premium Country India  Device (iPhone 13) Operating Syste...
  • Yordan
  • Moderator
  • 102 Views
  • 1 replies
  • 1 likes
  • 102 Views
  • 1 replies
  • 1 likes

Superuser Contribution No me permite ingresar mi rut por que tiene 9 digitos

En resumen trato de pagar el plan individual pero al momento de pagar me pide el rut y no le deja poner el mio ya que tiene 9 dígitos y lo máximo son 8

  • Newbie
  • En resumen trato de pagar el plan individual pero al momento de pagar me pide el rut y no le deja poner el mio ya que tiene 9 dígitos y lo máximo son 8   
  • Alex
  • Spotify Legend
  • 428 Views
  • 4 replies
  • 1 likes
  • 428 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Unable to update Premium to Premium Duo

PlanPremium Individual + HuluCountryUSA My Question or IssueI am trying to switch from Premium Individual to Premium Duo to invite my spouse. However, the plan does not show up for purchase. If I manually select Premium Duo from the website, I get an...

  • Music Fan
  • Plan Premium Individual + Hulu Country USA   My Question or Issue I am trying to switch from Premium Individual to Premium Duo to invite my spouse. However, the plan does not show up for p...
  • Yordan
  • Moderator
  • 8629 Views
  • 27 replies
  • 5 likes
  • 8629 Views
  • 27 replies
  • 5 likes

Duo plan

PlanPremiumCountryUsa Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid My Question or IssueHi. I have had the premium plan for well over 10 years, and I love it. I also love that I get hulu for free with it. I would li...

  • Casual Listener
  • Plan Premium Country Usa   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android   My Question or Issue Hi. I have had the premium plan for well ove...
  • Maxim
  • Spotify Star
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Solved!! Duo plan for Kyrgyzstan

PlanPremium DuoCountryKyrgyzstanDeviceGoogle Pixel 5Operating SystemAndroid 13My Question or IssueCan I switch to Premium Duo in Kyrgyzstan?

  • Newbie
  • Plan Premium Duo Country Kyrgyzstan Device Google Pixel 5 Operating System Android 13 My Question or Issue Can I switch to Premium Duo in Kyrgyzstan?
  • Maxim
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Necesito recuperar listado de 800 canciones seleccionadas en ME GUSTA

Se actualizó página de Spotify,sin embargo en CANCIONES QUE ME GUSTAN no aparece la lista de aproximadamente 800 canciones que son mis favoritas. LAS NECESITO.

  • Visitor
  • Se actualizó página de Spotify,sin embargo en CANCIONES QUE ME GUSTAN no aparece la lista de aproximadamente 800 canciones que son mis favoritas. LAS NECESITO.
  • Lyubka
  • Moderator
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student premium

Hello, I subscribe as a student because I am a uni student however, it's telling me to pay an individual premium. Is there a way that I could pay a student premium than an individual premium? Thank you for the help!

  • Visitor
  • Hello,    I subscribe as a student because I am a uni student however, it's telling me to pay an individual premium.   Is there a way that I could pay a student premium than an ind...
  • Lyubka
  • Moderator
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Superuser Contribution Implement bank pin code or TAC

I get unknown charges on my other bank acc previously, cancelled that credit card, received new one and still getting this unknown charges on my new card. Please implement bank TAC or pin code for validation because this is very concerning.

  • Visitor
  • I get unknown charges on my other bank acc previously, cancelled that credit card, received new one and still getting this unknown charges on my new card. Please implement bank TAC or pin code for va...
  • Joan
  • Moderator
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

New account problem

PlanFreeCountryIndonesia DeviceOppoRedmi 5 NoteOperating SystemOppoRedmi 5 Note My Question or IssueHi,I have a 2 Spotify account and 2 device. And Spotify always give an free premium trial for new user's,in my other account i do not have the free tr...

  • Visitor
  • Plan Free Country Indonesia   Device Oppo Redmi 5 Note Operating System Oppo Redmi 5 Note    My Question or Issue Hi,I have a 2 Spotify account and 2 device.  And Spo...
  • Maxim
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Changing Auto Pay Credit Card

Plan: PremiumCountry: USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: My Visa credit card company issued me a new credit card because I was the victim of fraud...

  • Newbie
  • Plan: Premium Country: USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue: &n...
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Spotify premium

I have just upgraded my iPhone from a 12 to a 14 pro and am trying to use my free entertainment with Spotify. I already have an account so I have cancelled my premium account but every time I go back to Vodafone to try and get premium through the lin...

  • Visitor
  • I have just upgraded my iPhone from a 12 to a 14 pro and am trying to use my free entertainment with Spotify. I already have an account so I have cancelled my premium account but every time I go back...
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with Premium Duo

Hi, My partner, who I live with, started a Premium Duo plan a couple of weeks ago. Everything works just fine for her, and in the beginning for me as well. But, my account only seems to work for 24 hours, then I get a message from Spotify saying that...

  • Visitor
  • Hi,   My partner, who I live with, started a Premium Duo plan a couple of weeks ago. Everything works just fine for her, and in the beginning for me as well. But, my account only seems to work...
  • leo_letelier
  • Visitor
  • 224 Views
  • 2 replies
  • 0 likes
  • 224 Views
  • 2 replies
  • 0 likes

Tenho um plano duo eu e minha esposa

Nossa app está com meu email no perfil, quando ela (no carro dela) entra no app no meu carro trava ou toca as músicas q ela está ouvindo, como desmembrar os apps p cada um usar ao mesmo tempo???

  • Visitor
  • Nossa app está com meu email no perfil, quando ela (no carro dela) entra no app no meu carro trava ou toca as músicas q ela está ouvindo, como desmembrar os apps p cada um usar ao mesmo tempo???
  • Bittencourt
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution renove mi cuenta pero sigo sin tener premium

hace un rato pagué mi subscripción pero no tengo mi Spotify premium, me fijé en la tarjeta y si me debitaron la plata, pero sigo sin tener mi SpotifyPlanestudiantesCountryArgentinaDeviceSamsungMy Question or Issuesin Spotify

  • Visitor
  • hace un rato pagué mi subscripción pero no tengo mi Spotify premium, me fijé en la tarjeta y si me debitaron la plata, pero sigo sin tener mi Spotify Plan estudiantes Country Argentina Device S...
  • Vasil
  • Moderator
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Just started the one month free trial, if I redeem a gift card will it go away?

I just redeemed the current one month free trial, and I also bought a one month gift card for the basic premium plan. If I were to redeem the gift card right now would my free trial go away? I go to redeem the gift card and "If you redeem this code y...

  • Newbie
  • I just redeemed the current one month free trial, and I also bought a one month gift card for the basic premium plan.   If I were to redeem the gift card right now would my free trial go away?...
  • Alex
  • Spotify Legend
  • 2676 Views
  • 7 replies
  • 1 likes
  • 2676 Views
  • 7 replies
  • 1 likes

Can I, as a family manager, switch between family plans?

PlanFamily PremiumCountryMexicoDeviceSamsung Galaxy 9Operating SystemAndroid Oreo I manage my family's premium plan but i failed to make the payment last month. When I was able to make the payment, the family members weren't able to re-join the famil...

  • Visitor
  • Plan Family Premium Country Mexico Device Samsung Galaxy 9 Operating System Android Oreo   I manage my family's premium plan but i failed to make the payment last month. When I was...
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes