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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8090 Views
  • 23 replies
  • 2 likes
  • 8090 Views
  • 23 replies
  • 2 likes

I am a student and cannot participate in the student plan

Hello, I am a 20-year-old university student and I want to join the student plan, but it keeps giving errors. How can we solve this problem?

  • Casual Listener
  • Hello, I am a 20-year-old university student and I want to join the student plan, but it keeps giving errors. How can we solve this problem?
  • Maxim
  • Spotify Star
  • 164 Views
  • 3 replies
  • 0 likes
  • 164 Views
  • 3 replies
  • 0 likes

Superuser Contribution How come I be charged 29,858 VND ($1,22) in the first trial month of a Premium account?

Hi,I recently checked my banking account as a monthly financial checking habit. I then realized I had been charged $1,22 on the day that I purchased Premium account, which is questioning since I had been informed by Spotify that I will be charged on ...

  • Visitor
  • Hi, I recently checked my banking account as a monthly financial checking habit.  I then realized I had been charged $1,22 on the day that I purchased Premium account, which is questioning sin...
  • Yordan
  • Moderator
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't use my Premiun in my phone

PlanDuo/PremiumPerú Device(Motorola One 5G Ace) My Question or IssueOkey so I have a Duo Plan with someone else, but I can't use Spotify in my phone but in my PC. I even have the payments up to date. Here's some screenshots. Phonehttps://imgur.com/gt...

  • Casual Listener
  • Plan Duo/Premium Perú   Device (Motorola One 5G Ace)   My Question or Issue Okey so I have a Duo Plan with someone else, but I can't use Spotify in my phone but in my PC. I even hav...
  • Vasil
  • Moderator
  • 277 Views
  • 3 replies
  • 0 likes
  • 277 Views
  • 3 replies
  • 0 likes

Superuser Contribution My premium plan is not active yet

I transfer 1189/-Rs to spotify business account but my premium year plan is not active till nowSo i want to refund my money

  • Visitor
  • I transfer 1189/-Rs to spotify business account but my premium year plan is not active till now So i want to refund my money
  • Yordan
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Does Duo work if you live in 2 countries and have cell phones from both?

Me and my wife do live in Germany and Switzerland. I do use Premium in Germany and want to add her. However her main cell phone is a Swiss number even if we live together most of the time in Germany. Does this work with Duo that she can use her Swiss...

  • Visitor
  • Me and my wife do live in Germany and Switzerland. I do use Premium in Germany and want to add her. However her main cell phone is a Swiss number even if we live together most of the time in Germany....
  • Yordan
  • Moderator
  • 179 Views
  • 4 replies
  • 1 likes
  • 179 Views
  • 4 replies
  • 1 likes

Why can't I change plans?

I have spotify premium, and want to change to spotify family. When I choose manage subscription, and click on family, it says that it's not available.

  • Visitor
  • I have spotify premium, and want to change to spotify family. When I choose manage subscription, and click on family, it says that it's not available.
  • Maxim
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Solved!! Spotify canseled my student premium without notice, and charged me full price 3 months in a row

PlanStudent/PremiumCountryUkraineDevicePhone, PCOperating SystemAndroid 13, Windows 10 My Question or IssueHello, I have always had a student subscription, but for the last 3 months for some reason I have had a regular subscription for $5, I have not...

  • Casual Listener
  • Plan Student/Premium Country Ukraine Device Phone, PC Operating System Android 13, Windows 10   My Question or Issue Hello, I have always had a student subscription, but for the l...
  • LZEDMITRIY
  • Casual Listener
  • 189 Views
  • 2 replies
  • 0 likes
  • 189 Views
  • 2 replies
  • 0 likes

Não consigo cancelar minha assinatura

fazem 3 meses que estou pagando minha conta premium individual, porém não estou usando, pois não tenho acesso a ela, a 3 meses eu fui assaltado e perdi o acesso ao meu numero de telefone, por isso não consigo cancela-lo

  • Visitor
  • fazem 3 meses que estou pagando minha conta premium individual, porém não estou usando, pois não tenho acesso a ela, a 3 meses eu fui assaltado e perdi o acesso ao meu numero de telefone, por isso nã...
  • Luan
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Impossible de passer de Premium a Duo

Salutations,Il m'est impossible de passer mon abonnement de Premium (actuellement depuis des années) à Duo. Je le fais depuis l'application Android, je sélectionne le nouvel abonnement et clique ensuite sur suivant, et cela me dit que le paiement n'e...

  • Casual Listener
  • Salutations, Il m'est impossible de passer mon abonnement de Premium (actuellement depuis des années) à Duo. Je le fais depuis l'application Android, je sélectionne le nouvel abonnement et clique ...
  • Matevoun
  • Casual Listener
  • 384 Views
  • 4 replies
  • 0 likes
  • 384 Views
  • 4 replies
  • 0 likes

Superuser Contribution welcome back supscription

I got popup in the app saying: ''welcome back supscription 1 month free'' I clicked it away but now i cant find a way to get the deal

  • Visitor
  • I got popup in the app saying: ''welcome back supscription 1 month free'' I clicked it away but now i cant find a way to get the deal
  • Kiril
  • Moderator
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution My profile says US, but when I try to resume premium, it takes me to the UK

I am trying to resume my premium membership, but when I click to go to the payment page, I get directed to the UK page. I have tried to re-save my profile (it has always said the US), but I still get directed to the UK page.

  • Visitor
  • I am trying to resume my premium membership, but when I click to go to the payment page, I get directed to the UK page. I have tried to re-save my profile (it has always said the US), but I still get...
  • Kiril
  • Moderator
  • 145 Views
  • 2 replies
  • 0 likes
  • 145 Views
  • 2 replies
  • 0 likes

Superuser Contribution Instead of applying coupon , i was charged for premium need refund

I got coupon from flipcart because of my purchase of a phone. Applying that coupon also i got charged for premium. Need my refund.

  • Visitor
  • I got coupon from flipcart because of my purchase of a phone. Applying that coupon also i got charged for premium. Need my refund.
  • Kiril
  • Moderator
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution ik heb een maand betaald maar als ik wil inloggen krijg ik te zien wilt u n

ik wil inloggen ik heb vandaag betaald voor een maand premium accountmaar kan er niet inkomen waarom is het zo moeilijk gemaakt ik betaal dus moet ik gewoon naar muziek downloaden kunnen gaan

  • Visitor
  • ik wil inloggen ik heb vandaag betaald voor een maand premium account maar kan er niet inkomen waarom is het zo moeilijk gemaakt ik betaal dus moet ik gewoon naar muziek downloaden kunnen gaan
  • Elena
  • Moderator
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Charged for free trial?

PlanFree/PremiumCountryUS/UKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueJust signed up for Spotify student - says 3 months free and then 4.99/month... why have I...

  • Casual Listener
  • Plan Free/Premium Country US/UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Just sig...
  • Lafemmeaccident
  • Newbie
  • 4550 Views
  • 12 replies
  • 0 likes
  • 4550 Views
  • 12 replies
  • 0 likes

Superuser Contribution How do I unlink my Showtime account from my Spotify account?

I was a previous member with the student Spotify premium plan where we were giving a showtime subscription as well. When the partnership was ended the subscription had ended. I recently wanted to gain access to that account and subscribe again but it...

  • Newbie
  • I was a previous member with the student Spotify premium plan where we were giving a showtime subscription as well. When the partnership was ended the subscription had ended. I recently wanted to gai...
  • Ivelina
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Why is Spotify charging my bank account and I don’t have premium

Spotify has charged me 21 dollars and 98 cents and I don’t have Spotify premium on any of my accounts. Please refund me.

  • Visitor
  • Spotify has charged me 21 dollars and 98 cents and I don’t have Spotify premium on any of my accounts. Please refund me.
  • Maxim
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Can i change my Individual plan to Family plan if i paid with a third party

I recently paid for 12 months to subscribe the Individual plan but now planning to change to the Family plan. The tricky part is I paid through a third party, Touch n Go e-wallet. How to proceed?

  • Newbie
  • I recently paid for 12 months to subscribe the Individual plan but now planning to change to the Family plan. The tricky part is I paid through a third party, Touch n Go e-wallet. How to proceed?
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes