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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76082 Views
  • 27 replies
  • 5 likes
  • 76082 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43324 Views
  • 19 replies
  • 2 likes
  • 43324 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31347 Views
  • 17 replies
  • 3 likes
  • 31347 Views
  • 17 replies
  • 3 likes

Because of hackers. i changed parxmultiple times missed exatly

It's a premium family account im my sister name.hilda we have it for 10 years my . couldn't recover can u helpw

  • Visitor
  • It's a premium family account im my sister name.hilda <removed> we have it for 10 years my <removed>. couldn't recover can u helpw   <Community Star edit: removed sensitive info...
  • Jose_M
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

no me deja pasarme a premium y ya lo tenia me lo quito de repente

de la nada me regreso a plan gratuito y revise la tarjet y si tiene saldo pero no me deja ponerla dice "error de pago" y lleva asi toda la semana

  • Visitor
  • de la nada me regreso a plan gratuito y revise la tarjet y si tiene saldo pero no me deja ponerla dice "error de pago" y lleva asi toda la semana
  • Jose_M
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Solved!! I can't get a premium account, it says I am not eligible

Hi,I'm from Quebec (Canada) and when I want to subscribe to a familial or duo premium account, this message pops in : Sorry, you're not eligible for the plan you selected. But here are more ways to get Premium!I have tried many troubleshooting soluti...

  • Newbie
  • Hi, I'm from Quebec (Canada) and when I want to subscribe to a familial or duo premium account, this message pops in : Sorry, you're not eligible for the plan you selected. But here are more ways to...
  • Jose_M
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Accidental purchase of yearly subscription

PlanPremium My Question or IssueRecent my card was charged for a yearly plan of soundtrap and I was wondering if there is any way possible of getting the money back

  • Visitor
  •   Plan Premium       My Question or Issue Recent my card was charged for a yearly plan of soundtrap and I was wondering if there is any way possible of getting the money ba...
  • Jose_M
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Realice mi pago pero me cambio de usuario

Como regreso a mi usuario original pero con mi plan que pague ahora

  • Visitor
  • Como regreso a mi usuario original pero con mi plan que pague ahora
  • Jose_M
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

I wanted to test the three months free premium but i didn't receive premium

All of the 3 Months of the free premium testing i didn't receive premium features however after that i got charged the monthly fee for spotify premium but am still not able to use it

  • Visitor
  • All of the 3 Months of the free premium testing i didn't receive premium features however after that i got charged the monthly fee for spotify premium but am still not able to use it
  • Jose_M
  • Spotify Star
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

I can't hear music in offline even on premium plan.

I signed spotify premium few hours ago, and now I'm trying to put my playlist without wi-fi, and with offline mode, but the playlist I put doesn't play. Others playlists play, but this one doesn't. Why?

  • Visitor
  • I signed spotify premium few hours ago, and now I'm trying to put my playlist without wi-fi, and with offline mode, but the playlist I put doesn't play. Others playlists play, but this one doesn't. W...
  • Jose_M
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Change from Duo to Family

PlanDuo PremiumCountryGermanyMy Question or IssueI currently have Premium Duo and want to join a Premium Family. It's the same address and my parents created the Family account while I had created the Duo account before. Now, when I try to join the F...

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  • Newbie
  • Plan Duo Premium Country Germany My Question or Issue I currently have Premium Duo and want to join a Premium Family. It's the same address and my parents created the Family account while I had ...
  • Jose_M
  • Spotify Star
  • 72 Views
  • 1 replies
  • 0 likes
  • Duo
    family
    Premium
    Subscription
  • 72 Views
  • 1 replies
  • 0 likes

музыка

Здравствуйте, такой вопрос а можно использовать музыку на свой видео ролике в ютубе?

  • Visitor
  • Здравствуйте, такой вопрос а можно использовать музыку на свой видео ролике в ютубе?
  • Jose_M
  • Spotify Star
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution can’t purchase solo premium in quebec

So basically for the last 2 weeks i’ve been trying to figure out a way to buy spotify premium solo for myself. I’ve searched everywhere online and no solution. i live in quebec city and every time i try to click the stup** link it gives me an error s...

  • Casual Listener
  • So basically for the last 2 weeks i’ve been trying to figure out a way to buy spotify premium solo for myself. I’ve searched everywhere online and no solution. i live in quebec city and every time i ...
  • Eni
  • Moderator
  • 397 Views
  • 7 replies
  • 0 likes
  • 397 Views
  • 7 replies
  • 0 likes

Superuser Contribution Lost my Premium + Hulu plan option

Hi, I previously was on the student premium plan, with Spotify + Hulu + Showtime, and when I finished with school that plan switched to a $9.99 Spotify + Hulu plan. I recently wanted to make the switch to a Duo plan, but realized too late that Duo wo...

  • Newbie
  • Hi,   I previously was on the student premium plan, with Spotify + Hulu + Showtime, and when I finished with school that plan switched to a $9.99 Spotify + Hulu plan. I recently wanted to make...
  • Maddogeric
  • Regular
  • 592 Views
  • 3 replies
  • 1 likes
  • 592 Views
  • 3 replies
  • 1 likes

Spotify mudou do plano universitário para o premium sem solicitação

Durante todo o ano de 2022 utilizei o Spotify com plano universitário, e ao chegar o dia do pagamento do mês de janeiro de 2023 fui cobrado pelo plano premium sem ter feito nenhuma alteração!

  • Newbie
  • Durante todo o ano de 2022 utilizei o Spotify com plano universitário, e ao chegar o dia do pagamento do mês de janeiro de 2023 fui cobrado pelo plano premium sem ter feito nenhuma alteração!
  • Bittencourt
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

I've cancelled premium and cant buy it again

Hi, i have recently cancelled my spotify subscribtion. But after couple days, I've decided that i want it again. unfortunatelly it always tells me that i can not buy it, because i'm not allowed to have the free tryout. I know that I can't, and i don'...

  • Visitor
  • Hi, i have recently cancelled my spotify subscribtion. But after couple days, I've decided that i want it again. unfortunatelly it always tells me that i can not buy it, because i'm not allowed to ha...
  • Billy-J
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

cant acess free content when loggdd out

PlanFree My Question or IssueWhen I log out and login or log in in another device, a try a free trial of spotify screen which I can't do anything but click the options. Is there a way to surpass it.?

  • Visitor
  • Plan Free   My Question or Issue When I log out and login or log in in another device, a try a free trial of spotify screen which I can't do anything but click the options. Is there a way to...
  • Billy-J
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

I bought 3 months "promotion " and still u took money from my bank account

I bought 3 months "promotion " and still u took money from my bank account, it's not the first time it happens, that you Doble charge me, it's call stealing.., and pls fix that problem..

  • Visitor
  • I bought 3 months "promotion " and still u took money from my bank account, it's not the first time it happens, that you Doble charge me, it's call stealing.., and pls fix that problem..
  • Billy-J
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

gift card not working

bought a gift card today from superstore, go to use it and it says it isn't valid

  • Visitor
  • bought a gift card today from superstore, go to use it and it says it isn't valid
  • Billy-J
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Premium duo not working for my duo

PlanPremiumCountryAustria Device(iPhone 11)Operating System(iOS 13.6) My Question or IssueSo i got spotify premium duo for me and my roommate,and for me premium works perfectly but for her it doesn't work,she still gets ads,she can't skip songs.Can y...

  • Casual Listener
  • Plan Premium Country Austria   Device (iPhone 11) Operating System (iOS 13.6)   My Question or Issue So i got spotify premium duo for me and my roommate,and for me premium works ...
  • Billy-J
  • Spotify Star
  • 1870 Views
  • 5 replies
  • 0 likes
  • 1870 Views
  • 5 replies
  • 0 likes

Superuser Contribution Pre-paid premium didn't changed to duo after changed plan

I changed my plan from Spotify Premium to Spotify Duo even though it changed to overall expiry date for subscription but I cannot see my account upgraded to duo, is there any way I can cancel my premium to get to duo plan?

  • Casual Listener
  • I changed my plan from Spotify Premium to Spotify Duo even though it changed to overall expiry date for subscription but I cannot see my account upgraded to duo, is there any way I can cancel my prem...
  • Eni
  • Moderator
  • 959 Views
  • 9 replies
  • 1 likes
  • 959 Views
  • 9 replies
  • 1 likes