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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149258 Views

69 replies

10 likes

Premium for Family
  • 149258 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

94875 Views

89 replies

4 likes

  • 94875 Views
  • 89 replies
  • 4 likes

Unable to change subscription plan from Duo to individual

PlanPremium DuoCountryFrance Device(iPhone 14 Pro MaxOperating System(iOS 18.4) My Question or IssueI want to change my plan from Premium Duo to Individual. However, when I choose and accept the individual plan on the website, nothings happen : I get...

Visitor

  Plan Premium Duo Country France   Device (iPhone 14 Pro Max Operating System (iOS 18.4)   My Question or Issue I want to change my plan from Premium Duo to Individual. Ho...

Billy-J

Spotify Star

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

I have a problem

I bought equipment at an electronics store and got a code to redeem for 3 months of free premium account, I didn't read that it has to be an account that has never had a subscription.I entered the code and then got an error that it cannot be redeemed...

Newbie

I bought equipment at an electronics store and got a code to redeem for 3 months of free premium account, I didn't read that it has to be an account that has never had a subscription. I entered...

Billy-J

Spotify Star

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duoble payment

Got double payment action on my card while having only a premium duo plan. I don't remeber having done a previou premium plan. Checked on my payment history on spotify and only have the duo payment inside,but on my card i have the 14.99€ one and a 10...

Casual Listener

Got double payment action on my card while having only a premium duo plan. I don't remeber having done a previou premium plan. Checked on my payment history on spotify and only have the duo payment i...

Stefflover

Casual Listener

3233 Views

10 replies

0 likes

  • 3233 Views
  • 10 replies
  • 0 likes

Solved!! family members are not in same country

I am planning to get a family plan for a year, but I am in the USA, whereas my family members are back in Nepal. Will this violate any rule or cancel my plan?

Newbie

I am planning to get a family plan for a year, but I am in the USA, whereas my family members are back in Nepal. Will this violate any rule or cancel my plan?

Maxim

Spotify Star

623 Views

1 replies

0 likes

  • 623 Views
  • 1 replies
  • 0 likes

I got charged but I don’t have premium duo

PlanPremium duo CountryEcuador DeviceIPhone 15 Operating SystemIos 18 My Question or IssueThe last week I payed for my premium duo subscription but I didn’t get it, I payed again today and again I didn’t get my premium duo subscription. I’ve been cha...

Visitor

  Plan Premium duo  Country Ecuador  Device IPhone 15 Operating System Ios 18    My Question or Issue The last week I payed for my premium duo subscription but I ...

Bittencourt

Spotify Star

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo won't work due to "wrong address", but I live with my wife

So, my plan was free up to now. My wife had premium for a long time.Yesterdy she signed us up for Duo and invited me. (We both live in Slovenia) I re-checked my address in my own profile, accepted the invite, and keep on getting a message, that the a...

Casual Listener

So, my plan was free up to now. My wife had premium for a long time. Yesterdy she signed us up for Duo and invited me. (We both live in Slovenia)   I re-checked my address in my own profi...

alyssa01c

Casual Listener

4261 Views

17 replies

0 likes

  • 4261 Views
  • 17 replies
  • 0 likes

Solved!!Superuser Contribution Premium Duo not working for partner

PlanpremiumCountryCanadaDeviceiphone 11 & macbook air Operating SystemiOS My Question or IssueI switched to premium duo for me and my partner but his spotify still has the commercials and hes unable to access our playlists. If i'm paying for premium ...

Casual Listener

Plan premium Country Canada Device iphone 11 & macbook air  Operating System iOS   My Question or Issue I switched to premium duo for me and my partner but his spotify still h...

AlabiAdekunle

Visitor

25757 Views

20 replies

0 likes

  • 25757 Views
  • 20 replies
  • 0 likes

Superuser Contribution I want to change my premium subscription to duo, but it isnt working

I am using the free trial of my premium subscription and I got an email with duo plan offer. It lead me to spotify website where I am logged in to my account, so I clicked on DUO plan activation but all it does is to return me back to my account main...

Visitor

I am using the free trial of my premium subscription and I got an email with duo plan offer. It lead me to spotify website where I am logged in to my account, so I clicked on DUO plan activation but ...

Yordan

Moderator

325 Views

1 replies

0 likes

  • 325 Views
  • 1 replies
  • 0 likes

Charged for premium but hasn't upgraded

I have been charged for the individual premium account. The payment is on my bank statement, and my account details show that I have the individual subscription. It shows that is active and should be working but the app is still showing up like I don...

Visitor

I have been charged for the individual premium account. The payment is on my bank statement, and my account details show that I have the individual subscription. It shows that is active and should be...

Bittencourt

Spotify Star

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to setup the adress

PlanFree/Premium , trying to have Duo subscription CountryFr DeviceiPhone SE Operating SystemiOS 18.1 My Question or IssueHello !I’m trying to join a duo subscription, but of course to do it I need to specify my adress . unfortunately I am unable to ...

Casual Listener

Plan Free/Premium , trying to have Duo subscription    Country Fr   Device iPhone SE   Operating System iOS 18.1   My Question or Issue Hello ! I’m trying to jo...

Dessi

Moderator

642 Views

3 replies

0 likes

Account
Subscription
  • 642 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Charged for Premium but still showing as free subscription

PlanFree, but trying to upgrade to Premium individualCountryUSADeviceAndroid One Note and PCOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been on a free subscription and wanted to upgrade to Premium using the offe...

Casual Listener

  Plan Free, but trying to upgrade to Premium individual Country USA Device Android One Note and PC Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or ...

Not applicable

1071 Views

4 replies

0 likes

  • 1071 Views
  • 4 replies
  • 0 likes

Switching from Premium Family to Premium Duo

Hi, I currently have a Premium Family subscription, with just myself (as plan manager) and my partner. I want to switch to the Premium Duo subscription. Could some explain exactly the steps and what happens once I click the accept button to switch fr...

Newbie

Hi,   I currently have a Premium Family subscription, with just myself (as plan manager) and my partner. I want to switch to the Premium Duo subscription.    Could some explain exa...

ThisCommunitySucks

Community Legend

980 Views

1 replies

0 likes

  • 980 Views
  • 1 replies
  • 0 likes

Duo Premium

None of the below information is required. However, the more you provide the easier it will My Question or Issueme and my mom have tried the spotify duo premium and we live together and we have the same address in but it is saying that we do not live...

Visitor

None of the below information is required. However, the more you provide the easier it will       My Question or Issue me and my mom have tried the spotify duo premium and we live...

Maxim

Spotify Star

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Solved!! Switching from premium to duo

I am wanting to switch from premium to duo with my husband and just want to make sure I’m doing it right. I need to cancel premium first on one of ours and wait until the billing time is up before being allowed to switch right? And then for my accoun...

Newbie

I am wanting to switch from premium to duo with my husband and just want to make sure I’m doing it right.  I need to cancel premium first on one of ours and wait until the billing time is up be...

Willan1308

Visitor

4375 Views

3 replies

0 likes

  • 4375 Views
  • 3 replies
  • 0 likes

Superuser Contribution I’d like to change from premium to family plan

I’d like to change from premium to family plan but today I got charged for my usual payment, if I upgrade to family, will Spotify charge me the difference amount or will it charge me the full amount for family plan ?Plan/PremiumCountry Device(iPhone ...

Visitor

I’d like to change from premium to family plan but today I got charged for my usual payment, if I upgrade to family, will Spotify charge me the difference amount or will it charge me the full amount ...

Malag24

Visitor

8210 Views

4 replies

0 likes

  • 8210 Views
  • 4 replies
  • 0 likes

Superuser Contribution Payment

I paid for my subscription on March 5th my account is on pause 

Newbie

I paid for my subscription on March 5th my account is on pause 

osornios

Spotify Star

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

I've paid my Spotify premium but it's asking for renewable, how to fix it?

I paid for my Spotify premium on 20th September, but it's asking for another payment again today, or else I lose my access to my premium plan. Is there a way I can fix it?

Visitor

I paid for my Spotify premium on 20th September, but it's asking for another payment again today, or else I lose my access to my premium plan. Is there a way I can fix it?

Rs0961

Visitor

948 Views

2 replies

0 likes

  • 948 Views
  • 2 replies
  • 0 likes

Audiobook skipped through dozens of chapters in seconds and then said listening time was over

Listening to an audiobook and when I clicked play on a chapter it scanned through and played all chapters in warp speed and used up all my audiobook time (e.g., like 10 hours of listening in <2 seconds). Is there a way to restore this? PlanPremiumCou...

Visitor

Listening to an audiobook and when I clicked play on a chapter it scanned through and played all chapters in warp speed and used up all my audiobook time (e.g., like 10 hours of listening in &lt...

Billy-J

Spotify Star

869 Views

1 replies

0 likes

  • 869 Views
  • 1 replies
  • 0 likes