Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 129173 Views
- 87 replies
- 10 likes
- 129173 Views
- 87 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 15400 Views
- 27 replies
- 3 likes
- 15400 Views
- 27 replies
- 3 likes
Solved!! Charged for Hulu
Hey yall. I’ve discovered that I am being charged the monthly $7 for Spotify Student Premium, which claims to include Hulu with ads for free. However, I am also being charged $9/month for Hulu, and my Hulu account just says to adjust the plan through...
- Hey yall. I’ve discovered that I am being charged the monthly $7 for Spotify Student Premium, which claims to include Hulu with ads for free. However, I am also being charged $9/month for Hulu, and m...
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- Newbie
- 787 Views
- 2 replies
- 1 likes
- 787 Views
- 2 replies
- 1 likes
Superuser Contribution How come all my playlists disappeared after after I upgraded to Premium?
After switching to Premium from Spotify Free I realized that all my playlists I made when I was using the free version were gone? Where did they go and if i switch back to the free plan will the playlists come back? pls help! i had so many songs on m...
- After switching to Premium from Spotify Free I realized that all my playlists I made when I was using the free version were gone? Where did they go and if i switch back to the free plan will the play...
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- Visitor
- 3603 Views
- 9 replies
- 0 likes
- 3603 Views
- 9 replies
- 0 likes
Money to pirchase 3 months free
None of the below information is required. Hi. I hace a question. I need money in my card to purchase de 3 months free promotion? Because i try to purchase with with debit card directly. And PayPal and Anything works. I dont have money in batería pay...
- None of the below information is required. Hi. I hace a question. I need money in my card to purchase de 3 months free promotion? Because i try to purchase with with debit card directly. And Pa...
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- Spotify Star
- 146 Views
- 1 replies
- 1 likes
- 146 Views
- 1 replies
- 1 likes
Superuser Contribution payment fail reactivate help
I was in a bad car accident, my attorney recommended canceling the cards I had on me as my clothes were removed in hospital. I was recovering when I realized my payment got declined, I paid for family account with new card, but all our accounts are d...
- I was in a bad car accident, my attorney recommended canceling the cards I had on me as my clothes were removed in hospital. I was recovering when I realized my payment got declined, I paid for famil...
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- Moderator
- 152 Views
- 1 replies
- 0 likes
- 152 Views
- 1 replies
- 0 likes
Superuser Contribution Premium Subscription Charged from an Old Credit Card
Hello,I changed my saved payment method on the saved payment cards page, but somehow Spotify charged from my old credit card. Even my saved payment method is shown as my newly saved credit card. I can see that my new credit card was saved as a paymen...
- Hello, I changed my saved payment method on the saved payment cards page, but somehow Spotify charged from my old credit card. Even my saved payment method is shown as my newly saved credit card. I ...
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- Casual Listener
- 1268 Views
- 6 replies
- 1 likes
- 1268 Views
- 6 replies
- 1 likes
Superuser Contribution Pagar assinatura atrasado
Não consigo a achar a opção de pagamento atrasado.
- Não consigo a achar a opção de pagamento atrasado.
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- Moderator
- 584 Views
- 1 replies
- 0 likes
- 584 Views
- 1 replies
- 0 likes
Superuser Contribution Cobro en dólares a suscripción contratada en soles
PlanPremium para estudiantesCountryPerú Buen día, mi duda o problema es que contraté el plan Premium para estudiantes en Perú cuyo costo es de S/11.90 (moneda peruana), pero en mi estado de cuenta del banco BCP se me está cobrando en dólares(USD). El...
- Plan Premium para estudiantes Country Perú Buen día, mi duda o problema es que contraté el plan Premium para estudiantes en Perú cuyo costo es de S/11.90 (moneda peruana), pero en mi esta...
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- Visitor
- 1792 Views
- 6 replies
- 0 likes
- 1792 Views
- 6 replies
- 0 likes
Superuser Contribution Can't join husband's Duo account invite
I am currently on the free plan but my husband sent me a Duo account invite. When I click the prompts to join his plan, I get a message that says, "You can't join this plan. We couldn't confirm that you live with the plan manager for this plan. You c...
- I am currently on the free plan but my husband sent me a Duo account invite. When I click the prompts to join his plan, I get a message that says, "You can't join this plan. We couldn't confirm that ...
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- Spotify Star
- 254 Views
- 1 replies
- 1 likes
- 254 Views
- 1 replies
- 1 likes
I just came back from spain and tried to join my bf’s duo account and it tells me that I am in spain
PlanFree/PremiumCountryColombiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Colombia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 184 Views
- 1 replies
- 0 likes
- 184 Views
- 1 replies
- 0 likes
My husband cannot join on our duo account
Everytime I am invitingmy husband, it keep on telling us that he lives in a differnt place. I am the one who entered both of our address and i have verified it multiple times!!
- Everytime I am invitingmy husband, it keep on telling us that he lives in a differnt place. I am the one who entered both of our address and i have verified it multiple times!!
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- Spotify Star
- 171 Views
- 1 replies
- 1 likes
- 171 Views
- 1 replies
- 1 likes
Chicken & Egg problem - cant update country or payment - AND it demotes my subscription
PlanPremium DUO (for 2 people)CountryAccount was for the Netherlands, but now trying to update for Switzerland based. My Question or IssueSo i've relocated from Netherlands to Switzerland recently. Firstly It does not update my country in my edit pro...
- Plan Premium DUO (for 2 people) Country Account was for the Netherlands, but now trying to update for Switzerland based. My Question or Issue So i've relocated from Netherlands to ...
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- Spotify Star
- 159 Views
- 1 replies
- 0 likes
- 159 Views
- 1 replies
- 0 likes
Duo Account. My husband and I put in same address, it accepts my husband
Duo Account. My husband and I put in same address, it accepts my husband, managers account, address but when I copy and paste same address it keeps saying You need to live at the same address. What should I do?
- Duo Account. My husband and I put in same address, it accepts my husband, managers account, address but when I copy and paste same address it keeps saying You need to live at the same address. What s...
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- Casual Listener
- 168 Views
- 2 replies
- 1 likes
- 168 Views
- 2 replies
- 1 likes
Solved!! Cancelling student subscription and then asking for it again
I had this question and couldn't find a good answer anywhere, let's say that I decide to cancel my student subscription or that I don't renew it when it ends (and also cancel normal premium) and then some months later I ask for it again sending the d...
- I had this question and couldn't find a good answer anywhere, let's say that I decide to cancel my student subscription or that I don't renew it when it ends (and also cancel normal premium) and then...
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- Casual Listener
- 3631 Views
- 6 replies
- 0 likes
- 3631 Views
- 6 replies
- 0 likes
I can't access my 3 month free premium Trial
I Signed up to Spotify today and can't access my 3 month free trial. it says I have already used it. but I just signed in today.
- I Signed up to Spotify today and can't access my 3 month free trial. it says I have already used it. but I just signed in today.
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- Spotify Star
- 150 Views
- 1 replies
- 0 likes
- 150 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify charged me when I signed up for a 3 months free trial for premium after seeing Instagram ad
PlanSigned up for a 3 months free trial of premium and got charged straight away insteadCountryUkMy Question or IssueI signed up to Spotify Premium after following the link of an Instagram Ad as it stated an offer of 3 months free trial before being ...
- Plan Signed up for a 3 months free trial of premium and got charged straight away instead Country Uk My Question or Issue I signed up to Spotify Premium after following the link of an I...
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- Moderator
- 785 Views
- 3 replies
- 0 likes
- 785 Views
- 3 replies
- 0 likes
Superuser Contribution Cancele mi plan y me siguen cobrando
Me siguen cobrando a pesar que mas de un mes cancele mi plan premiun
- Me siguen cobrando a pesar que mas de un mes cancele mi plan premiun
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- Visitor
- 247 Views
- 2 replies
- 0 likes
- 247 Views
- 2 replies
- 0 likes
Will I get my subscription back
PlanPremium CountryIndia My Question or IssueMy is question is that after closing my account can I get my subscription back.After permanent data delete.Using same email and phone num. To create new account
- Plan Premium Country India My Question or Issue My is question is that after closing my account can I get my subscription back. After permanent data delete. Using same em...
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- Spotify Star
- 124 Views
- 1 replies
- 0 likes
- 124 Views
- 1 replies
- 0 likes
Payment failed 3 time on free different days charged but no subscription
Tried to take out 3 months trial been charged 3p now no trial is this a scam
- Tried to take out 3 months trial been charged 3p now no trial is this a scam
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- Spotify Star
- 135 Views
- 1 replies
- 0 likes
- 135 Views
- 1 replies
- 0 likes
Why can't I purchase an audiobook on any device?
I've been trying to purchase the audiobook "Wool," I have tried on several devices (all on chrome) and I just get the error "Something went wrong" as soon as I click on the "Buy" button.
- I've been trying to purchase the audiobook "Wool," I have tried on several devices (all on chrome) and I just get the error "Something went wrong" as soon as I click on the "Buy" button.
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- Spotify Star
- 226 Views
- 1 replies
- 0 likes
- 226 Views
- 1 replies
- 0 likes
I am not "living" under my house for my duo pack
I recently received a notification informing me that my account has been removed from the Duo plan because I supposedly do not live at the same address as my husband. However, this is incorrect, as we do, in fact, share the same household. how do I h...
- I recently received a notification informing me that my account has been removed from the Duo plan because I supposedly do not live at the same address as my husband. However, this is incorrect, as w...
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- Spotify Star
- 123 Views
- 1 replies
- 0 likes
- 123 Views
- 1 replies
- 0 likes