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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
67779 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132859 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
68756 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
251790 Views
155 replies
13 likes
Plan: Student PremiumFree/PremiumCountry: United States Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Macbook Pro(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI signed up for the premium student account in Oc...
Plan: Student Premium Free/Premium Country: United States Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Macbook Pro (iOS 10, Android Oreo, Windows 10,...
Community Legend
332 Views
1 replies
0 likes
Plan: Premium (single)Country: Australia Device: Android and Desktop (Mac) My Question or IssueHey, I've been a Premium user forever. I'm dealing with two weird issues:1. The android app keeps pushing "Buy Duo!" ads to me. I live alone. I definitely ...
Plan: Premium (single) Country: Australia Device: Android and Desktop (Mac) My Question or Issue Hey, I've been a Premium user forever. I'm dealing with two weird issues: 1. The ...
Visitor
2206 Views
5 replies
6 likes
I have a DUO account and my second user got logged out of Spotify. When logging in, it asks for a username and password. We have tried her e-mail and various password combinations but nothing is working. Is there a way on my master account to change ...
I have a DUO account and my second user got logged out of Spotify. When logging in, it asks for a username and password. We have tried her e-mail and various password combinations but not...
Spotify Star
1103 Views
1 replies
0 likes
PlanPremiumCountryGhanaDeviceiphone 15 proMy Question or IssueI tried renewing my premium subscription but i ended up creating another spotify account and paying for a years worth of premium. is there a way to merge the two? HELP! all my playlists ar...
Plan Premium Country Ghana Device iphone 15 pro My Question or Issue I tried renewing my premium subscription but i ended up creating another spotify account and paying for a years worth of pr...
Spotify Star
318 Views
1 replies
0 likes
So I cancelled my previous subscription so I can avoid autopay. Now I want to buy another plan, but I have to reinput my Gopay phone number. The thing is when I input my phone number, it would return back to the checkout screen and say that payment f...
So I cancelled my previous subscription so I can avoid autopay. Now I want to buy another plan, but I have to reinput my Gopay phone number. The thing is when I input my phone number, it would return...
Moderator
344 Views
1 replies
0 likes
the person that listed this complaint indicated that they just had to keep trying. I am having the same problem. I had to cancel my bank card/visa and everytime I try to enter a new payment method it doesn't work. I have done all the things suggested...
the person that listed this complaint indicated that they just had to keep trying. I am having the same problem. I had to cancel my bank card/visa and everytime I try to enter a new payme...
Spotify Star
580 Views
3 replies
0 likes
PlanPremiumCountryPortugalThree QuestionsI started with a kind of trial price for 4 months, which will end in the 5th September 2024.1. I now want to continue Premium but with an YEARLY plan. However I cannot see such option, but there was one a few ...
Plan Premium Country Portugal Three Questions I started with a kind of trial price for 4 months, which will end in the 5th September 2024. 1. I now want to continue Premium but with an YEARLY p...
Moderator
2827 Views
5 replies
1 likes
CountryUSDeviceSamsung Galaxy s7 Edge, HP laptop Operating SystemAndroid, Windows 10 My Question or IssueHello there! I have been trying to login to Hulu using my Spotify premium account. Currently when I look at my services, I see that Premium and H...
Country US Device Samsung Galaxy s7 Edge, HP laptop Operating System Android, Windows 10 My Question or Issue Hello there! I have been trying to login to Hulu using my Spot...
Not applicable
4495 Views
3 replies
3 likes
PlanFree/PremiumCountryI have signed up to a duo plan for me and my partner. I am able to invite him via link but it logs him in as the plan manager (me) without asking him to verify the address for his own use. Im not sure what we are doing wrong Bo...
Plan Free/Premium Country I have signed up to a duo plan for me and my partner. I am able to invite him via link but it logs him in as the plan manager (me) without asking him to verify...
Moderator
845 Views
5 replies
0 likes
I originally lived where sales tax was 10.5%. However I have since moved and have updated my address over 2 years ago. I just realized they’re still charging me 10.5% when my local sales tax is 7%. I’ve updated my payment method but there’s nowhere s...
I originally lived where sales tax was 10.5%. However I have since moved and have updated my address over 2 years ago. I just realized they’re still charging me 10.5% when my local sales tax is 7%. I...
Moderator
706 Views
1 replies
0 likes
I'm french (FR) and created my account from there. I've now moved to Slovenia (SI). I'm trying to add my daughter to the family plan, but it keeps telling her she's trying to connect from a different country (even though we are right now at the same ...
I'm french (FR) and created my account from there. I've now moved to Slovenia (SI). I'm trying to add my daughter to the family plan, but it keeps telling her she's trying to connect from a different...
Moderator
830 Views
3 replies
0 likes
i have been invited to join a duo plan but I get an error message when entering my address saying the I do not live at the same address as the plan manager, yet we entered the exact same address. What should I do ?
i have been invited to join a duo plan but I get an error message when entering my address saying the I do not live at the same address as the plan manager, yet we entered the exact same address. Wha...
Newbie
729 Views
2 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am paying for a premium subscription. Why do I have commercials breaking into the content ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am pay...
Spotify Star
647 Views
3 replies
1 likes
PlanPremium IndividualCountryIsraelDeviceXiaomi redmi note 12 sOperating SystemAndroid hi! i have a problem with renewal of the premium subscription with a visa card that is not from the country where i reside.i've tried with a 2 diffrrent visa cards...
Plan Premium Individual Country Israel Device Xiaomi redmi note 12 s Operating System Android hi! i have a problem with renewal of the premium subscription with a visa card that is no...
Spotify Star
2278 Views
1 replies
0 likes
PremiumCountry USADeviceSamsung Galaxy note 8Operating SystemAndroid My Question or Issue I specifically paid for premium versions however every time i listen to kendrick lamar's cereal this man screams DOWNLOAD MIXTAPES DOT ORG which I know for a fa...
Premium Country USA Device Samsung Galaxy note 8 Operating System Android My Question or Issue I specifically paid for premium versions however every time i listen...
Visitor
1005 Views
2 replies
0 likes
PlanDuoCountryUnited StatesDevice(iPhone 15 ProOperating System(iOS 18.1.1 My Question or IssueMy girlfriend and I had separate Spotify premium accounts. We wanted to switch to Duo so I changed my subscription to Duo. When my girlfriend went to join ...
Plan Duo Country United States Device (iPhone 15 Pro Operating System (iOS 18.1.1 My Question or Issue My girlfriend and I had separate Spotify premium accounts. We wanted to switch ...
Spotify Star
263 Views
1 replies
0 likes
PlanFree/PremiumCountryUnited StatesDeviceiPhone 14 and iPhone 16 proOperating SystemiOS My Question or IssueI currently pay for my son's premium account, while I have a free account. If I want to start a premium account for us both instead, how do I...
Plan Free/Premium Country United States Device iPhone 14 and iPhone 16 pro Operating System iOS My Question or Issue I currently pay for my son's premium account, while I have ...
Spotify Star
905 Views
1 replies
0 likes
Estoy intentando comprar una suscripción y la sección para poner la información de la tarjeta no me carga y tengo buena conexión a Internet
Estoy intentando comprar una suscripción y la sección para poner la información de la tarjeta no me carga y tengo buena conexión a Internet
Moderator
282 Views
1 replies
0 likes
Is the monthly fee taken in US Dollars or Canadian dollars?
Is the monthly fee taken in US Dollars or Canadian dollars?
Spotify Star
420 Views
1 replies
0 likes
Can I redeem a gift card to cover part of a months subscription cost? For example, would a gift card for £20 give one free month and £8 off the next month?
Can I redeem a gift card to cover part of a months subscription cost? For example, would a gift card for £20 give one free month and £8 off the next month?
Spotify Star
385 Views
1 replies
0 likes
