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Solved!! Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

Casual Listener

ssurrounds

Visitor

70731 Views

31 replies

2 likes

Account
  • 70731 Views
  • 31 replies
  • 2 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

155973 Views

69 replies

10 likes

Premium for Family
  • 155973 Views
  • 69 replies
  • 10 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

EdwinCastilloo

Visitor

305475 Views

169 replies

13 likes

  • 305475 Views
  • 169 replies
  • 13 likes

upload my songs on spotify

Can i upload my own songs on spotify? I'm already on google play and prs member, i believe if songs are aired, i earn 10p a listen is that correct>?

Casual Listener

Can i upload my own songs on spotify? I'm already on google play and prs member, i believe if songs are aired, i earn 10p a listen is that correct>?

PaulToschi

Visitor

834 Views

4 replies

0 likes

  • 834 Views
  • 4 replies
  • 0 likes

Superuser Contribution trying to change from premium to student but still being charged

PlanStudent/PremiumCountryUSADevice(iPhone 11)Operating System(iOS 16.2) My Question or IssueI recently saw that I was charged for a premium subscription when I am paying for a student subscription. I was never notified or reminded that I needed to r...

Visitor

  Plan Student/Premium Country USA Device (iPhone 11) Operating System (iOS 16.2)   My Question or Issue I recently saw that I was charged for a premium subscription when I am pa...

Eni

Moderator

3957 Views

4 replies

0 likes

  • 3957 Views
  • 4 replies
  • 0 likes

Hola quiero mu ubicación

Por qué no me deja entrar así q me pide mi ubicación lo por dar haces

Visitor

Por qué no me deja entrar así q me pide mi ubicación lo por dar haces

Jose_M

Spotify Star

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

I want to downgrade my premium duo plan to a basic duo plan

I had a basic duo plan, I upgraded to a premium duo to be able to listen to audiobooks, but I'm not using it. I'd rather save the money, how do I downgrade to a basic duo plan?

Visitor

I had a basic duo plan, I upgraded to a premium duo to be able to listen to audiobooks, but I'm not using it. I'd rather save the money, how do I downgrade to a basic duo plan?

Jose_M

Spotify Star

629 Views

1 replies

0 likes

  • 629 Views
  • 1 replies
  • 0 likes

I paid and amount is debited from my account but I can't access premium

Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...

Jose_M

Spotify Star

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Money debited

Money got debited from my bank account but I don't get any premium, I have purchased student plan for ₹59.**bleep**

Visitor

Money got debited from my bank account but I don't get any premium, I have purchased student plan for ₹59. **bleep**   

Jose_M

Spotify Star

253 Views

1 replies

2 likes

  • 253 Views
  • 1 replies
  • 2 likes

Payment done but didn’t receive the premium benefit

I’ve made payment for spotify student premium plan 2 times but still haven’t received the premium benefit

Visitor

I’ve made payment for spotify student premium plan 2 times but still haven’t received the premium benefit

Jose_M

Spotify Star

294 Views

1 replies

1 likes

  • 294 Views
  • 1 replies
  • 1 likes

Jam is not use I play one time two devices play songs explain whats work jam

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Jose_M

Spotify Star

743 Views

1 replies

0 likes

  • 743 Views
  • 1 replies
  • 0 likes

Superuser Contribution Information Confirmation

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDid Spotify send an email asking for our information to confirm our address in order to conti...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Did Spo...

Vasil

Moderator

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Spotify Brazil 3month gift card not working - redeem error

PlanFreeCountryBrazilDeviceDesktop mac mini M1Operating System(macOS Sequoia 15.3.2) My Question or IssueMy previous plan was Premium, but it ended.Trying to prolog subsciption - no chance - cancel it. Then trying to redeem gift cardbut get error - T...

Visitor

Plan Free Country Brazil Device Desktop mac mini M1 Operating System (macOS Sequoia 15.3.2)   My Question or Issue My previous plan was Premium, but it ended. Trying to prolog subscip...

Not applicable

717 Views

2 replies

0 likes

  • 717 Views
  • 2 replies
  • 0 likes

Missing playlists, account went to free

My Spotify moved from Premium to Free twice. The first instance it seemed I lost all my playlists. In which I reactivated my Spotify Prem. subscription and started new playlists. (around 2023), most recently my account was moved to free again, and my...

Visitor

My Spotify moved from Premium to Free twice. The first instance it seemed I lost all my playlists. In which I reactivated my Spotify Prem. subscription and started new playlists. (around 2023), most ...

Billy-J

Spotify Star

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

why cant I download my playlist on Chromebook Spotify app with premium

I've logged out of all my devices and logged into my Chromebook and I tried downloading a playlist and there is no button for it, in web and in the app. I checked my premium on account settings page and I have 16 days left of premium, so it shouldn't...

Visitor

I've logged out of all my devices and logged into my Chromebook and I tried downloading a playlist and there is no button for it, in web and in the app. I checked my premium on account settings page ...

Billy-J

Spotify Star

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes

I have payed for duo but theres still commersial breaks??!!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

cant active perimum

premium got purchased but not active yet

Visitor

premium got purchased but not active yet

Billy-J

Spotify Star

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium subscription not working

Hello, I purchased Spotify Premium for 3 months, and the payment was successfully charged to my card. However, the premium subscription has not been activated on my account. The email linked to my Spotify account is **bleep**. Please help me resolve ...

Visitor

Hello, I purchased Spotify Premium for 3 months, and the payment was successfully charged to my card. However, the premium subscription has not been activated on my account.   The email li...

Mayeediaa

Visitor

472 Views

2 replies

1 likes

  • 472 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Cant pay for premium

Hello, i wasnt able to pay for my premium this month because of money delay from my work. But now i want to pay and start the premium again but iam not able to do it . Everytime i go select my individual plan and right after i put my card info it wil...

Casual Listener

Hello, i wasnt able to pay for my premium this month because of money delay from my work. But now i want to pay and start the premium again but iam not able to do it . Everytime i go select my indivi...

prxxxiee

Visitor

3178 Views

15 replies

0 likes

  • 3178 Views
  • 15 replies
  • 0 likes

Se cobro en otra cuenta

Hola, hoy quería comentarles que tuve un problema con un cobro no autorizado que se fue a mi cuenta de Spotify antigua.. quisiera una devolución de el dinero y porfavor cerrar esa cuanta ya que actualmente no la ocupo.

Visitor

Hola, hoy quería comentarles que tuve un problema con un cobro  no autorizado que se fue a mi cuenta de Spotify antigua.. quisiera una devolución de el dinero y porfavor  cerrar esa cuanta ...

Billy-J

Spotify Star

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes

20%

Hello Spotify Premium Members and boardroom, 20% more for a Premium subscription is a shame!Inflation is logic, but this amount is a unjustified bonus for the owners and shareholders. Don't forget, we users pay 'your bread and butter'. Richard NL

Visitor

Hello Spotify Premium Members and boardroom,   20% more for a Premium subscription is a shame! Inflation is logic, but this amount is a unjustified bonus for the owners and shareholders. Don'...

Billy-J

Spotify Star

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes