Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132229 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
66902 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
249201 Views
154 replies
13 likes
Bonjour, comment puis je obtenir une facture au nom de ma société ? J'ai bien trouvé les reçus mais impossible de les télécharger ? Merci pour votre aide.
Bonjour, comment puis je obtenir une facture au nom de ma société ? J'ai bien trouvé les reçus mais impossible de les télécharger ? Merci pour votre aide.
Visitor
4292 Views
2 replies
0 likes
So how can can I get it back without paying again
So how can can I get it back without paying again
Spotify Star
311 Views
1 replies
0 likes
My husband and I are going through some paperwork right now. Any bill that shows our address helps. We both have separate spotify subscriptions (I get Hulu with mine, so we don't want the duo), but we can't seem to get any invoice where our address i...
My husband and I are going through some paperwork right now. Any bill that shows our address helps. We both have separate spotify subscriptions (I get Hulu with mine, so we don't want the duo), but w...
Not applicable
1369 Views
3 replies
0 likes
Hello,I am in Italy, and trying to upgrade from a Premium Duo plan to a Premium Family plan. When I go under Account - Subscriptions - Available Subscriptions, Premium Family is available, but when I click on Select it sends me back to the account pa...
Hello, I am in Italy, and trying to upgrade from a Premium Duo plan to a Premium Family plan. When I go under Account - Subscriptions - Available Subscriptions, Premium Family is available, but when...
Moderator
198 Views
1 replies
0 likes
PlanPremiumCountryUSA My Question or IssueI have a Duo plan but my partner never bothered to sign up. I want to keep my regular premium plan but cancel the duo piece, which I'm paying for but not using. I can't figure out how to cancel Duo without ge...
Plan Premium Country USA My Question or Issue I have a Duo plan but my partner never bothered to sign up. I want to keep my regular premium plan but cancel the duo piece, which I'm payin...
Spotify Star
554 Views
1 replies
0 likes
Hi, i have recently cancelled my spotify subscribtion. But after couple days, I've decided that i want it again. unfortunatelly it always tells me that i can not buy it, because i'm not allowed to have the free tryout. I know that I can't, and i don'...
Hi, i have recently cancelled my spotify subscribtion. But after couple days, I've decided that i want it again. unfortunatelly it always tells me that i can not buy it, because i'm not allowed to ha...
Spotify Star
1812 Views
5 replies
0 likes
So I am trying to cancel my spotify premium for one of my accounts I made awhile back, however I cannot remember what email, username, or password I used to the account. I do not want to keep being charged monthly for an account that I cannot access....
So I am trying to cancel my spotify premium for one of my accounts I made awhile back, however I cannot remember what email, username, or password I used to the account. I do not want to keep being c...
Visitor
18242 Views
4 replies
0 likes
I switched over to the duo plan so my partner and I could both have ad free music since I was already paying for a premium account it wasn’t much more. We do live at the same address, which has been verified and even shows they’re on my plan and it w...
I switched over to the duo plan so my partner and I could both have ad free music since I was already paying for a premium account it wasn’t much more. We do live at the same address, which has been ...
Newbie
2698 Views
8 replies
0 likes
So I got a notification from spotifys app today saying that if I subscribed now, I would get 2 months of premium for free instead of 1. However when I subscribed it didn't show any 2 months options, and it signed me up for the 1 month free trial. Was...
So I got a notification from spotifys app today saying that if I subscribed now, I would get 2 months of premium for free instead of 1. However when I subscribed it didn't show any 2 months options, ...
Newbie
3893 Views
10 replies
1 likes
Plan Free/Premium Country España Device Operating System My Question or Issue Propongo que hagan un descuento de premium para los docentes de música de educacion pública de primària y secundària para facilitar el acceso a los niños y niñas a la músic...
Plan Free/Premium Country España Device Operating System My Question or Issue Propongo que hagan un descuento de premium para los docentes de música ...
Moderator
487 Views
1 replies
0 likes
PlanPremium FamilyCountryUSADeviceiPad 10th genOperating SystemiOSQuestion or IssueI added a family member to my Family Premium account and member can log in, see that his account is a part of family premium but doesn't have the same access to premiu...
Plan Premium Family Country USA Device iPad 10th gen Operating System iOS Question or Issue I added a family member to my Family Premium account and member can log in, see that his account i...
Spotify Star
274 Views
1 replies
0 likes
I am stuck canceling my Spotify subscription on my iPad and iPhone. Can you please give me a step-by-step guide on how to cancel Spotify Premium? Thanks in advance.
I am stuck canceling my Spotify subscription on my iPad and iPhone. Can you please give me a step-by-step guide on how to cancel Spotify Premium? Thanks in advance.
Moderator
514 Views
1 replies
0 likes
Plan Premium Country Would like to change to UK from Singapore. Device Desktop Operating System Windows My Question or Issue Hi, I would like to switch my account to a UK-based one as I am based there for university. My account was originally registe...
Plan Premium Country Would like to change to UK from Singapore. Device Desktop Operating System Windows My Question or Issue Hi, I would like to switch my account to a UK-b...
Visitor
957 Views
2 replies
0 likes
There’s no way I can get an Italian card, and to Pat premium it asks me to coincide the región from the card and the one I’m right now, how can I renew my Premium plan?
There’s no way I can get an Italian card, and to Pat premium it asks me to coincide the región from the card and the one I’m right now, how can I renew my Premium plan?
Spotify Star
371 Views
1 replies
0 likes
PlanPremiumCountryCanadaDevice(iPhone 13 pro max)Operating System(iOS 18.3)My Question or IssueI am on a premium individual plan and would like to know if I cancel the subscription will my playlists will still be saved as it is when I start the plan ...
Plan Premium Country Canada Device (iPhone 13 pro max) Operating System (iOS 18.3) My Question or Issue I am on a premium individual plan and would like to know if I cancel the subscription ...
Community Legend
1274 Views
1 replies
0 likes
Hi, my premium family subscription has been cancelled after I change the payment method.I have payed and I can see the payment worked, but now I have the free plan and not anymore the premium family.do you know how could this be possibile?None of the...
Hi, my premium family subscription has been cancelled after I change the payment method. I have payed and I can see the payment worked, but now I have the free plan and not anymore the premium famil...
Moderator
522 Views
1 replies
0 likes
My credit card is showing "ebw giro agregador xochimilco", is that Spotify?
My credit card is showing "ebw giro agregador xochimilco", is that Spotify?
Casual Listener
1813 Views
2 replies
0 likes
I'm subscribed to a Premium Family Plan. My mom is the Plan Manager, though the payment is via my PayPal account.The problem is that my mom's Facebook account got hacked and she couldn't access it anymore. Her Spotify account is linked to that Facebo...
I'm subscribed to a Premium Family Plan. My mom is the Plan Manager, though the payment is via my PayPal account. The problem is that my mom's Facebook account got hacked and she couldn't access it ...
Spotify Star
600 Views
1 replies
0 likes
I signed up for the Duo plan through my account. I set the address and sent the invitation link to my partner but after entering the same address it shows an error saying "You need to live at the same address. it looks like you're trying to join from...
I signed up for the Duo plan through my account. I set the address and sent the invitation link to my partner but after entering the same address it shows an error saying "You need to live at the sam...
Moderator
346 Views
1 replies
0 likes
PlanFree.CountryUnited Kingdom. DeviceiPhone 16+. Operating SystemiOS 16. My Question or Issue I got an email saying I can get Spotify premium for free for 2 months and when I came to enabling it it wants a payment plan. Is they a way to do the trail...
Plan Free. Country United Kingdom. Device iPhone 16+. Operating System iOS 16. My Question or Issue I got an email saying I can get Spotify premium fo...
Moderator
7134 Views
1 replies
0 likes
