Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 89095 Views
- 54 replies
- 5 likes
- 89095 Views
- 54 replies
- 5 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 11185 Views
- 24 replies
- 2 likes
- 11185 Views
- 24 replies
- 2 likes
Why can’t I get my free trial when I haven’t completed one yet?
It says I can’t redeem the three months free for the single because I’ve already had one. However, I recently got Spotify and haven’t signed up for a free trial yet.
- It says I can’t redeem the three months free for the single because I’ve already had one. However, I recently got Spotify and haven’t signed up for a free trial yet.
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- Spotify Star
- 158 Views
- 1 replies
- 0 likes
- 158 Views
- 1 replies
- 0 likes
Ads on podcasts with Premium Subscription
Hi, i have been a Premium subscriber for years, but the pasts few months i have been getting Ads on podcasts and its been getting more and more frequent.I am not talking about sponsor reads (where the podcaster reads out a sponsor message), i am talk...
- Hi, i have been a Premium subscriber for years, but the pasts few months i have been getting Ads on podcasts and its been getting more and more frequent. I am not talking about sponsor reads (where ...
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- Newbie
- 2370 Views
- 5 replies
- 3 likes
- 2370 Views
- 5 replies
- 3 likes
Superuser Contribution How to change from duo to individual?
I'm a member of duo and need to change to individual without losing my history. How to do it?
- I'm a member of duo and need to change to individual without losing my history. How to do it?
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- Moderator
- 277 Views
- 1 replies
- 0 likes
- 277 Views
- 1 replies
- 0 likes
Solved!! I have the Premium Individual Plan, how to switch back to Basic Plan
How much notice do I have to give to switch back to the Basic Plan before my credit card gets charged again next month on (March 21st) for the Premium Individual Plan that I currently have ??
- How much notice do I have to give to switch back to the Basic Plan before my credit card gets charged again next month on (March 21st) for the Premium Individual Plan that I currently have ??
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- Spotify Star
- 1627 Views
- 3 replies
- 0 likes
- 1627 Views
- 3 replies
- 0 likes
It keep giving me payment failed using my credit card
I keep putting my credit card and it keep saying payment failed I’ve been trying for like more than a month
- I keep putting my credit card and it keep saying payment failed I’ve been trying for like more than a month
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- Spotify Star
- 116 Views
- 1 replies
- 0 likes
- 116 Views
- 1 replies
- 0 likes
Payment
I was charged 1 day earlier. Want my money back, because I was about to cancel by subscription.
- I was charged 1 day earlier. Want my money back, because I was about to cancel by subscription.
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- Spotify Star
- 133 Views
- 1 replies
- 0 likes
- 133 Views
- 1 replies
- 0 likes
Needa telephone number to contact a agent
Had to uninstall app on my phone due to a bug once I reinstalled it I can't get into my account I can't find any of my music and it's not saying that I have premium
- Had to uninstall app on my phone due to a bug once I reinstalled it I can't get into my account I can't find any of my music and it's not saying that I have premium
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- Spotify Star
- 139 Views
- 1 replies
- 0 likes
- 139 Views
- 1 replies
- 0 likes
Merge my accounts
I just paid for a premium subscription not realising it’s an old Spotify account I don’t use. Can I change the subscription to my other account or merge the accounts? Thank you
- I just paid for a premium subscription not realising it’s an old Spotify account I don’t use. Can I change the subscription to my other account or merge the accounts? Thank you
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- Spotify Star
- 118 Views
- 1 replies
- 0 likes
- 118 Views
- 1 replies
- 0 likes
Superuser Contribution I have spotify premium individual and have suddenly started getting ads again?
PlanPremium individualCountryUSADevicePC and Iphone My Question or IssueI have Premium and have for a little while but now im suddenly getting ads again? More specifically i keep getting the one same ad trying to get younger people to join the army. ...
- Plan Premium individual Country USA Device PC and Iphone My Question or Issue I have Premium and have for a little while but now im suddenly getting ads again? More specifically i keep...
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- Moderator
- 196 Views
- 2 replies
- 0 likes
- 196 Views
- 2 replies
- 0 likes
Can I have a refund as I have been charged twice within 20 days?
I recently changed my Spotify plan and have been charged twice within the space of 20 days. I get charged through my phone provider EE and the direct debit comes out at the same time as my phone bill. I have recently been charged separately through S...
- I recently changed my Spotify plan and have been charged twice within the space of 20 days. I get charged through my phone provider EE and the direct debit comes out at the same time as my phone bill...
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- Spotify Star
- 138 Views
- 1 replies
- 0 likes
- 138 Views
- 1 replies
- 0 likes
Premium
PlanPremiumCountryUnited StatesOperating SystemAndroidMy Question or IssueI am a recent premium individual and yet some features still don't work, like the shuffle button is still there and I can't choose my own songs, and the lyrics of songs are blo...
- Plan Premium Country United States Operating System Android My Question or Issue I am a recent premium individual and yet some features still don't work, like the shuffle button is still there...
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- Spotify Star
- 145 Views
- 1 replies
- 0 likes
- 145 Views
- 1 replies
- 0 likes
Superuser Contribution What do I do when Spotify keeps failing my updated payment information?
I recently changed cards and needed to update my method of payment. However, every time I try to update it the site says payment failed. I have tried incognito mode, waiting for hours in case it is a network issue, and I have sufficient funds.
- I recently changed cards and needed to update my method of payment. However, every time I try to update it the site says payment failed. I have tried incognito mode, waiting for hours in case it is a...
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- Moderator
- 1063 Views
- 3 replies
- 1 likes
- 1063 Views
- 3 replies
- 1 likes
Can’t update information for premium individual account
I need to update my card information for my premium individual account but it keeps telling me that that plan isn’t available for me, even though I already have it? I recently moved back to the states from Australia so my Spotify is in Australia and ...
- I need to update my card information for my premium individual account but it keeps telling me that that plan isn’t available for me, even though I already have it? I recently moved back to th...
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- Spotify Star
- 225 Views
- 1 replies
- 0 likes
- 225 Views
- 1 replies
- 0 likes
Premium payment
I want to get the 3 moths free premium but is there a way to pay with a Spotify gift card?
- I want to get the 3 moths free premium but is there a way to pay with a Spotify gift card?
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- Spotify Star
- 152 Views
- 1 replies
- 0 likes
- 152 Views
- 1 replies
- 0 likes
Superuser Contribution Re: Devolución/Reembolso
Dónde puedo colocar un PQR YA QUE ME ESTAN COBRANDO UN VALOR QUE NO ES EL ACORDADO NECISITO EL REEMBOLSO
- Dónde puedo colocar un PQR YA QUE ME ESTAN COBRANDO UN VALOR QUE NO ES EL ACORDADO NECISITO EL REEMBOLSO
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- Moderator
- 108 Views
- 1 replies
- 0 likes
- 108 Views
- 1 replies
- 0 likes
Student plan
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just verified with sheer id for the student discount but it will not work when I click stud...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I just ...
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- Spotify Star
- 191 Views
- 1 replies
- 0 likes
- 191 Views
- 1 replies
- 0 likes
Solved!! Can you cancel and reactivate a Student Premium account?
Hi! I'm home from college for the summer and don't use Spotify as much. Has anyone canceled and then reactivated with a student premium account?Thanks!
- Hi! I'm home from college for the summer and don't use Spotify as much. Has anyone canceled and then reactivated with a student premium account? Thanks!
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- Spotify Star
- 424 Views
- 1 replies
- 0 likes
- 424 Views
- 1 replies
- 0 likes
Superuser Contribution Student Hulu problems
PlanStudent CountryUSADeviceIPhone 15 pro My Question or IssueI can’t get my Spotify account to link to my Hulu to get my Hulu activated. I’ve had this problem for years. How have you guys not fixed it yet?
- Plan Student Country USA Device IPhone 15 pro My Question or Issue I can’t get my Spotify account to link to my Hulu to get my Hulu activated. I’ve had this problem for y...
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- Moderator
- 298 Views
- 3 replies
- 0 likes
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frustratedHuluStudent
- 298 Views
- 3 replies
- 0 likes
Subscriptions
I am getting debited for both student account and individual account and I don’t like it I need you to stop the subscription of the student account PlanPremiumCountryUnited States Device(iPhone 13 pro)Operating System(iOS 17.3.) My Question or IssueI...
- I am getting debited for both student account and individual account and I don’t like it I need you to stop the subscription of the student account Plan Premium Country United States ...
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- Spotify Star
- 147 Views
- 1 replies
- 0 likes
- 147 Views
- 1 replies
- 0 likes
Solved!! 2 month free trial
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi I recently tried to purchase the duo for my son and I before realising that I’m unable to ...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi I re...
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- Rising Star 4
- 260 Views
- 1 replies
- 1 likes
- 260 Views
- 1 replies
- 1 likes