Merhba yardim

[31sexhp3zg3c4qbshxpf]

Merhaba. Ben bir hesabimda kartimi degisecegim icin premiumi kapattim. Sonra hesabi da kapattim. Ama simdi yenu bir hesap actim amma premium alamiylorum None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[AlejaR]

Hey there @31sexhp3zg3c4qbshxpf,

Thanks for posting here in the Community and welcome.

We hope you don't mind us answering in English as this is the official language of the forum.

We understand you're having issues subscribing to Premium in your new account, is that correct? If yes, the first steps is checking your payment method. Make sure your it has sufficient funds, and is:

• Registered in the same country to your Spotify account.
• Not expired or canceled.
• Enabled for foreign, secure online, and recurring purchases.
• Opted into e-commerce and cross border payments.

If your payment method meet these requirements, but the issue persists, try this:

• Try entering your payment details again using a private/incognito window.
• Get in touch with your payment provider, so they can check if everything is in order.
• It might just be a temporary connection issue, so we advise you to wait some hours since your last attempt to try again. 

If perhaps the issue is different, or non-payment related, it'd be awesome if you could send us a more detailed description of what exactly is happening. That way, we'll do our best to help you.

We hope you found this helpful. Keep us in the loop!