GCash payments keep failing

[#1]

It seems that the issue of 28-9 with processing Gcash payments is not resolved yet. I have enough funds but still get an error that Spotify is unable to process the payment.

[Dessi]

Hi there,

Thanks for reaching out and welcome to the Spotify Community!

Sorry to hear you're still experiencing this, we'd be happy to help you solve it. Can you check if:

• there are any fraud/anti-spam rules from the wallet or provider side preventing the payments
• you've reached the wallet spend limit for the day/month - If that's the case, try the following day or use an alternative payment method

If the payments keep failing afterwards, it's also possible that your account was locked for making any further payments, so it'd be best to reach out to the Customer Support folks, so that they can assist you further.

Hope this helps.

[roto_7]

I have the same issue. 

[Chocodivine]

Same issues

[Hamza726]

same issue here

[roto_7]

Please reply when the issue has been resolved, include evidence too

[certifiedmicrowave]

Plan

Free/Premium

Country

philippines

Device

(oppo reno 8t, laptop)

Operating System

(windows 11, color OS)

My Question or Issue

whenever I try to buy premium the checkout page doesn't load. After I choose the plan I want which is students, I link my gcash account every time and it takes me to a site but it never loads and takes me back to linking my gcash account

[Julian]

Hi folks!  Welcome to the Spotify Community

First of all, make sure to keep in mind the info sent by @Dessi above. 

If you've checked everything is fine with your wallet and there are enough funds, we suggest trying subscribing again from Spotify.com/premium using a Google Chrome incognito window if possible. If it's not working, please send us a screenshot of the error so we can investigate further. Just make sure to hide any personal information from the screenshot. 

On another note, keep in mind GCash isn't available in all countries. If you're trying to subscribe from a country where it isn't available, we suggest that you update the country in your account and use a valid payment method from there.

As a workaround, we suggest using a different payment method in the mean time if possible. 

Keep us posted.

[Soulfireph]

Same issue