changing region

[kcwiu4h2cxb98sioujoa]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I'm trying to change the payment method, and it wont let me add the new card as it doesn't align with the country or region my account is set in, but when i go and try to change the country or region it wont even let me click it. 

[osornios]

Hey @kcwiu4h2cxb98sioujoa 

In this case, it's better to delete your payment info before changing countries. You will still be Premium until the remaining days of your subscription are used up.

What I'm suggesting you to do is this:

1. Go to your Subscription page.

2. Click UPDATE under Payment Info. If it shows below 'Would you like to cancel your subscription?' click there and cancel.

3. Check the box to 'Remove', and click 'Change' button,

Note: If you have your Premium active you won't be able to remove your payment info. That's why it's important to cancel before removing your payment info.

After you've removed your payment info, change your country in profile, and resubscribe to Premium with the new card info to ensure that your offline music won't be deleted and that your subscription will renew correctly when it's time.

Your payment card country must match your country in profile, and the country of your IP address.

Hope it helps. 🙂