Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132046 Views

69 replies

10 likes

Premium for Family
  • 132046 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

66412 Views

89 replies

4 likes

  • 66412 Views
  • 89 replies
  • 4 likes

Help

Hi

Casual Listener

Hi

Sonidolaclika13

Casual Listener

157 Views

1 replies

0 likes

  • 157 Views
  • 1 replies
  • 0 likes

Solved!! Premium to free

My Spotify account was under premium family up till even yesterday and suddenly today it's free? What happened Spotify how do I fix this

Casual Listener

My Spotify account was under premium family up till even yesterday and suddenly today it's free? What happened Spotify how do I fix this

Bad_Girl25

Gig Goer

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family but it won't allow family with saman addresses

I have two brothers who have been kicked off of my Spotify but my two sisters didn't. I am right next to them trying to add them but it's denying it. How can we get this fixed? We've tried the same address different versions. It's costed us a bit so ...

Newbie

I have two brothers who have been kicked off of my Spotify but my two sisters didn't. I am right next to them trying to add them but it's denying it. How can we get this fixed? We've tried the same a...

Maria_B

Moderator

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dirección Plan Familiar Premium

Estoy pagando Spotify Premium para mi y 5 familiares y ninguno de ellos puede hacer uso de ello porque no hay cómo confirmar la misma dirección mía, a la cual tampoco puedo acceder porque en ningún lugar de la cuenta sale, parece un secreto saber qué...

Newbie

Estoy pagando Spotify Premium para mi y 5 familiares y ninguno de ellos puede hacer uso de ello porque no hay cómo confirmar la misma dirección mía, a la cual tampoco puedo acceder porque en ningún l...

Maria_B

Moderator

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Premium üyeliğe geçemiyorum

İyi günler. Uzun süredir spotify premium kullanıyorum ve 1 hafta önce kartımı değiştirdim, yeni kartım ön ödemeli bir kart ve ödeme yapmaya çalıştığımda: ''Tüh, kartın veya ödeme sağlayıcın kötü bir gün geçiriyor galiba.'' şeklinde bir uyarı alıyorum...

Newbie

İyi günler. Uzun süredir spotify premium kullanıyorum ve 1 hafta önce kartımı değiştirdim, yeni kartım ön ödemeli bir kart ve ödeme yapmaya çalıştığımda: ''Tüh, kartın veya ödeme sağlayıcın kötü bir ...

262 Views

0 replies

0 likes

  • 262 Views
  • 0 replies
  • 0 likes

Money back

I thought I cancelled the premuim, but I guess not and I want to cancel and GET my money back on my card.

Newbie

I thought I cancelled the premuim, but I guess not and I want to cancel and GET my money back on my card.

Maxim

Spotify Star

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Solved!! HELP please!!!!!!

Hi there, I pay for premium subscription, however, my new mobile phone contract comes with 24 months free subscription to Spotify. Can i suspend my payments on my current subscription, but keep all my current content?

Newbie

Hi there,   I pay for premium subscription, however, my new mobile phone contract comes with 24 months free subscription to Spotify.  Can i suspend my payments on my current subscription,...

jnorris170

Community Legend

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Premium for student expired

When renewing premium for student will they charge me $5 on top of the $10 that was already charged after it expired?

Newbie

When renewing premium for student will they charge me $5 on top of the $10 that was already charged after it expired?

158 Views

0 replies

1 likes

  • 158 Views
  • 0 replies
  • 1 likes

Regular load

Hey. Can i use regular load for spotify premium. I dont have a globe plan nor will I register in promos

Casual Listener

Hey. Can i use regular load for spotify premium. I dont have a globe plan nor will I register in promos

191 Views

0 replies

0 likes

  • 191 Views
  • 0 replies
  • 0 likes

Pagamento

Efetuei o pagamento em boleto hoje, mas ainda não entrou o premium, quanto tempo para aprovarem o pagamento?

Visitor

Efetuei o pagamento em boleto hoje, mas ainda não entrou o premium, quanto tempo para aprovarem o pagamento?

131 Views

0 replies

0 likes

  • 131 Views
  • 0 replies
  • 0 likes

Premium to family premium

I was just wandering I pay monthly for the 9.99 premium but am looking to update to the family option for 14.99 a month. My payment goes out on the 12th every month if I update to the family will my payment stay same date or will it move to the date ...

Casual Listener

I was just wandering I pay monthly for the 9.99 premium but am looking to update to the family option for 14.99 a month. My payment goes out on the 12th every month if I update to the family will my ...

Maxim

Spotify Star

251 Views

3 replies

0 likes

  • 251 Views
  • 3 replies
  • 0 likes

I have premium, but Spotify doesn't honor my playlist and plays other music

I have premium, and I've always been able to create my playlists and listen to the songs I select on shuffle. For some reason In the last few months, Spotify has been disregarding my playlist selections and playing music 'based on' my curated playlis...

Newbie

I have premium, and I've always been able to create my playlists and listen to the songs I select on shuffle. For some reason In the last few months, Spotify has been disregarding my playlist selecti...

128 Views

0 replies

0 likes

  • 128 Views
  • 0 replies
  • 0 likes

Can't get 7 day trial

I recently made a new email and new account and tried to get 7 day premium trial but all I am getting 30 day trial anyone know how to help?

Casual Listener

I recently made a new email and new account and tried to get 7 day premium trial but all I am getting 30 day trial anyone know how to help?

Maxim

Spotify Star

260 Views

3 replies

0 likes

  • 260 Views
  • 3 replies
  • 0 likes

Student Discount

I am trying to switch my premium account to the student discounted account but it isn't allowing me to. Please help!

Newbie

I am trying to switch my premium account to the student discounted account but it isn't allowing me to. Please help!

131 Views

0 replies

0 likes

  • 131 Views
  • 0 replies
  • 0 likes

I CANT CANCELL SUBSCRIPTION

Im texting "stop" but the message is not sending and i cant cancel the subscription

Newbie

Im texting "stop" but the message is not sending and i cant cancel the subscription

146 Views

0 replies

0 likes

  • 146 Views
  • 0 replies
  • 0 likes

got prepaid premium

but got only one week i hope someone could help me with this

Newbie

but got only one week i hope someone could help me with this

134 Views

0 replies

0 likes

  • 134 Views
  • 0 replies
  • 0 likes

Double Prélèvement dès l'inscription spotify etudiant

Bonjour,Je viens de souscrire à spotify etudiant. Je viens de voir qu'ils m'ont prélevé deux fois 4,99€. Comment contacter spotify pour être remboursée ?Merci pour vos réponses.MIGUEL

Newbie

Bonjour, Je viens de souscrire à spotify etudiant. Je viens de voir qu'ils m'ont prélevé deux fois 4,99€. Comment contacter spotify pour être remboursée ? Merci pour vos réponses. MIGUEL

232 Views

0 replies

0 likes

  • 232 Views
  • 0 replies
  • 0 likes

Student account switch?

I currently have the regular spotify account but I want to switch to the student account. Can I do this??

Newbie

I currently have the regular spotify account but I want to switch to the student account.   Can I do this??

Maxim

Spotify Star

189 Views

1 replies

0 likes

  • 189 Views
  • 1 replies
  • 0 likes

Tried to activate student premium but failed

Hi. This morning I tried to activate premium for students. But the request failed cause bad internet connection and so the payment went anyway and I didn't recive anything. I also sent a mail to Spotify but I had no help otherwise here, what should I...

Newbie

Hi. This morning I tried to activate premium for students. But the request failed cause bad internet connection and so the payment went anyway and I didn't recive anything. I also sent a mail to Spot...

Thaiisl

Casual Listener

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

10 R$ sulla carta di credito

Mi sono trasferito in Brasile. Ho cancellato preminum perché pago 9 euro mentre in Brasile il família costa 26,90. Approfitto per cambiare il tutto... inizia il casino e mi scontano 10 reais dalla carta di credito e il famíly non funziona, che sarà ?

Casual Listener

Mi sono trasferito in Brasile. Ho cancellato preminum perché pago 9 euro mentre in Brasile il família costa 26,90. Approfitto per cambiare il tutto... inizia il casino e mi scontano 10 reais dalla ca...

Bittencourt

Spotify Star

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes