Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
67434 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132680 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
68304 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
251245 Views
154 replies
13 likes
Is the Showstopper Podcast not available in Brazil? All I get in the app is a blank list and in a browser the episodes are greyed out. This or something similar happens on both macs and my android device. The most recent accompanying music playlist i...
Is the Showstopper Podcast not available in Brazil? All I get in the app is a blank list and in a browser the episodes are greyed out. This or something similar happens on both macs and my android de...
272 Views
0 replies
3 likes
Ödememi Yaptım ama premium özelliğine kavuşamadım lütfen yardım edin.kartımdan para çekildi
Ödememi Yaptım ama premium özelliğine kavuşamadım lütfen yardım edin.kartımdan para çekildi
154 Views
0 replies
0 likes
cambie mi celular ... al bajar spotify en mi aparato nuevo... ingreso con mi clave y todo bien ... pero no veo mis playlist y además no me reconoce mi cuenta Premium
cambie mi celular ... al bajar spotify en mi aparato nuevo... ingreso con mi clave y todo bien ... pero no veo mis playlist y además no me reconoce mi cuenta Premium
Roadie
53441 Views
3 replies
7 likes
So if my daughter & I live in different house's we can not share the family premium??
So if my daughter & I live in different house's we can not share the family premium??
Spotify Star
232 Views
1 replies
0 likes
Just wondering if I buy the 1 year subscripton can I stay offline for longer than 30 days?
Just wondering if I buy the 1 year subscripton can I stay offline for longer than 30 days?
Spotify Star
746 Views
1 replies
0 likes
There is a error in confirmation page :"Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method."But it seems my money has been charged twice from my card. Also i ...
There is a error in confirmation page : "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method." But it se...
Casual Listener
283 Views
2 replies
1 likes
My familyaccount was paused lately.In case I wanted to unpause I had topay. So, I followed the payment plan and payed the 10 euro's as they were shown. After having paid I came to the conclusion that I paid for my account indivually. Can I undo this ...
My familyaccount was paused lately. In case I wanted to unpause I had to pay. So, I followed the payment plan and payed the 10 euro's as they were shown. After having paid I came to the conclusion ...
Spotify Star
219 Views
1 replies
0 likes
Few months ago, I paying 1 euro for having a premium subscription for three months.When I changed mobile phone, I downloaded spotify but I registered with another account. Now, I don't remembar username(or e-mail) and password of the old account and ...
Few months ago, I paying 1 euro for having a premium subscription for three months. When I changed mobile phone, I downloaded spotify but I registered with another account. Now, I don't remembar use...
Spotify Star
320 Views
1 replies
0 likes
Bom dia, paguei a conta premium e continua as propagandas e não consigo ouvir as músicas que quero e diz que não tenho assinatura.Aguardo resposta e resolução.Jaciara
Bom dia, paguei a conta premium e continua as propagandas e não consigo ouvir as músicas que quero e diz que não tenho assinatura. Aguardo resposta e resolução. Jaciara
186 Views
0 replies
0 likes
My wife turned me onto you guys. I tried it out and was seriously considering forking out the money to sub. This turned me off though. I recently switched to Win10. Along with that trauma, I tried out your app instead of the browser one. It seems now...
My wife turned me onto you guys. I tried it out and was seriously considering forking out the money to sub. This turned me off though. I recently switched to Win10. Along with that trauma, I tried ou...
Gig Goer
345 Views
1 replies
0 likes
My name is Francisca and I live in Santiago, Chile. This is my last attempt to use my family subscription and/or fix my brother's. A month ago we were kicked out of premium because 'our address didn't match the Premium user'. This is by far the most ...
My name is Francisca and I live in Santiago, Chile. This is my last attempt to use my family subscription and/or fix my brother's. A month ago we were kicked out of premium because 'our address didn'...
Spotify Star
405 Views
5 replies
0 likes
After reading alll the comments left about this subject. I noticed that I too have been double billed. On may 1st and again on may 9th. I refuse to go thru all the hoopla that was done to other customers on spotify. Therefore, I will be at my bank on...
After reading alll the comments left about this subject. I noticed that I too have been double billed. On may 1st and again on may 9th. I refuse to go thru all the hoopla that was done to other custo...
Newbie
270 Views
2 replies
0 likes
My Spotify account was under premium family up till even yesterday and suddenly today it's free? What happened Spotify how do I fix this
My Spotify account was under premium family up till even yesterday and suddenly today it's free? What happened Spotify how do I fix this
Gig Goer
353 Views
1 replies
0 likes
I have two brothers who have been kicked off of my Spotify but my two sisters didn't. I am right next to them trying to add them but it's denying it. How can we get this fixed? We've tried the same address different versions. It's costed us a bit so ...
I have two brothers who have been kicked off of my Spotify but my two sisters didn't. I am right next to them trying to add them but it's denying it. How can we get this fixed? We've tried the same a...
Moderator
252 Views
1 replies
0 likes
Estoy pagando Spotify Premium para mi y 5 familiares y ninguno de ellos puede hacer uso de ello porque no hay cómo confirmar la misma dirección mía, a la cual tampoco puedo acceder porque en ningún lugar de la cuenta sale, parece un secreto saber qué...
Estoy pagando Spotify Premium para mi y 5 familiares y ninguno de ellos puede hacer uso de ello porque no hay cómo confirmar la misma dirección mía, a la cual tampoco puedo acceder porque en ningún l...
Moderator
271 Views
1 replies
0 likes
İyi günler. Uzun süredir spotify premium kullanıyorum ve 1 hafta önce kartımı değiştirdim, yeni kartım ön ödemeli bir kart ve ödeme yapmaya çalıştığımda: ''Tüh, kartın veya ödeme sağlayıcın kötü bir gün geçiriyor galiba.'' şeklinde bir uyarı alıyorum...
İyi günler. Uzun süredir spotify premium kullanıyorum ve 1 hafta önce kartımı değiştirdim, yeni kartım ön ödemeli bir kart ve ödeme yapmaya çalıştığımda: ''Tüh, kartın veya ödeme sağlayıcın kötü bir ...
265 Views
0 replies
0 likes
I thought I cancelled the premuim, but I guess not and I want to cancel and GET my money back on my card.
I thought I cancelled the premuim, but I guess not and I want to cancel and GET my money back on my card.
Spotify Star
240 Views
1 replies
0 likes
Hi there, I pay for premium subscription, however, my new mobile phone contract comes with 24 months free subscription to Spotify. Can i suspend my payments on my current subscription, but keep all my current content?
Hi there, I pay for premium subscription, however, my new mobile phone contract comes with 24 months free subscription to Spotify. Can i suspend my payments on my current subscription,...
Community Legend
288 Views
1 replies
0 likes
When renewing premium for student will they charge me $5 on top of the $10 that was already charged after it expired?
When renewing premium for student will they charge me $5 on top of the $10 that was already charged after it expired?
159 Views
0 replies
1 likes
