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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
123000 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
42356 Views
83 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
214618 Views
138 replies
12 likes
I tried to get a student discount on spotify. Got charged twice without confirming that I am a student and now I don't have premium at all.
I tried to get a student discount on spotify. Got charged twice without confirming that I am a student and now I don't have premium at all.
Spotify Star
347 Views
3 replies
0 likes
I have a premium account and just got an email saying that I have to revise my payment methods. I'm no longer living in Brasil and I'm trying to change my payment method and country, I follow all instructions found on the website and still coud not d...
I have a premium account and just got an email saying that I have to revise my payment methods. I'm no longer living in Brasil and I'm trying to change my payment method and country, I follow all ins...
Roadie
222 Views
1 replies
1 likes
I'm paying for premium, i want to cancel it, but i dont know in wich of my accounts i have this suscription. I want to cancel it because i have economic problems.
I'm paying for premium, i want to cancel it, but i dont know in wich of my accounts i have this suscription. I want to cancel it because i have economic problems.
Community Legend
188 Views
1 replies
0 likes
No puedo contratar Spotify premium, ya lo intenté con varias tarjetas y sigue apareciendo:Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de...
No puedo contratar Spotify premium, ya lo intenté con varias tarjetas y sigue apareciendo: Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado...
Roadie
230 Views
1 replies
0 likes
Spotify refuses to help me. App volume keep changing leveling and muting. Only in the Spoitfy app
Spotify refuses to help me. App volume keep changing leveling and muting. Only in the Spoitfy app
Community Legend
490 Views
6 replies
0 likes
Hi everybody,I'd like to know if, as a private event organiser, I can use Spotify from my desktop do play music for an audience (40-50 people). The fact is that I won't have every music people would love to listen, and I wondered if I could config my...
Hi everybody, I'd like to know if, as a private event organiser, I can use Spotify from my desktop do play music for an audience (40-50 people). The fact is that I won't have every music pe...
Casual Listener
2794 Views
4 replies
1 likes
Hello, I was trying to get a student discount but then realised that I'm not a student yet (as in my country student includes people who go to school aswell), after that I have purchased regular Spotify premium, and got charged for both without even ...
Hello, I was trying to get a student discount but then realised that I'm not a student yet (as in my country student includes people who go to school aswell), after that I have purchased regular Spot...
Spotify Star
229 Views
3 replies
0 likes
Ich will von Spotify free auf premium wechseln. Es funktioniert aber nicht
Ich will von Spotify free auf premium wechseln. Es funktioniert aber nicht
Spotify Star
208 Views
1 replies
0 likes
Hi. I stopped my subscription before I realized that I actually had a subscription for my family. It is still active until 20/5. I want to restore my subscription AS IS, with all members and playlists unchanged. If I start a new subscription, will my...
Hi. I stopped my subscription before I realized that I actually had a subscription for my family. It is still active until 20/5. I want to restore my subscription AS IS, with all members and playlist...
Casual Listener
337 Views
2 replies
0 likes
Hey, thanks for help I paid for my premium pass but it doesn't work,why? My account its like always,i can't download playlist and that all, Thank u
Hey, thanks for help I paid for my premium pass but it doesn't work,why? My account its like always,i can't download playlist and that all, Thank u
Spotify Star
300 Views
5 replies
0 likes
Paid my account for premium and my account still normal
Paid my account for premium and my account still normal
Spotify Star
233 Views
1 replies
0 likes
Hey guys ,I habe to Pay the spotify Premium but I am on a vacation for 3 weeks and I can't pay it what can I do
Hey guys , I habe to Pay the spotify Premium but I am on a vacation for 3 weeks and I can't pay it 😞 what can I do
Spotify Star
200 Views
1 replies
0 likes
Hi everyone!I was wondering if anyone knew if the summer offer from last year (3 months for the pice of 1) will be back this year? Thanks in advance
Hi everyone! I was wondering if anyone knew if the summer offer from last year (3 months for the pice of 1) will be back this year? Thanks in advance 🙂
Spotify Star
315 Views
1 replies
0 likes
Two reasons I am cancelling my premium membership:1. Google play offered 4 months free and includes YouTube red.2. I would have come back to Spotify after the 4 free months with google play however I recently noticed that you have been billing me thi...
Two reasons I am cancelling my premium membership: 1. Google play offered 4 months free and includes YouTube red. 2. I would have come back to Spotify after the 4 free months with google play howev...
Casual Listener
285 Views
2 replies
0 likes
Ive changed from premium to family premium today. I can open my new acount on the web but i cant do it in the app!! Help
Ive changed from premium to family premium today. I can open my new acount on the web but i cant do it in the app!! Help
Spotify Star
177 Views
1 replies
0 likes
Efetuei o pagamento do boleto bancário e ainda não recebi o email de confirmação, e muito menos o premium. Não, não tenho outras contas, já pesquisei respostas similares aqui e averiguei antes de pedir ajuda. De qualquer forma, o comprovante de pagam...
Efetuei o pagamento do boleto bancário e ainda não recebi o email de confirmação, e muito menos o premium. Não, não tenho outras contas, já pesquisei respostas similares aqui e averiguei antes de ped...
Spotify Star
335 Views
1 replies
0 likes
I got charged the $9.99 when I'm supposed to have the student discount and they didn't send me an email reminder and now I don't know how to get my money back
I got charged the $9.99 when I'm supposed to have the student discount and they didn't send me an email reminder and now I don't know how to get my money back
Roadie
328 Views
1 replies
0 likes
Hace unos días he dado de alta mi cuenta de Spotify y se han cobrado mi tarifa Premium ya de mi cuenta bancaria pero mi cuenta sigue igual (combo Free), con anuncios, mi lista de reproducción no está y no puedo escuchar nada sin internet y estoy muy ...
Hace unos días he dado de alta mi cuenta de Spotify y se han cobrado mi tarifa Premium ya de mi cuenta bancaria pero mi cuenta sigue igual (combo Free), con anuncios, mi lista de reproducción no está...
Community Legend
172 Views
1 replies
0 likes
Hola, acabo de suscribirme a Spotify Premium para universitarios y se hizo el cargo a mi tarjeta, pero sigo con la versión free.
Hola, acabo de suscribirme a Spotify Premium para universitarios y se hizo el cargo a mi tarjeta, pero sigo con la versión free.
Newbie
280 Views
3 replies
0 likes
Boa noite!Logo cedo, estive assinando o premiam para universitários. Fiz todo o procedimento, mas ao me pedirem um anexo, demorei procurando e a página atualizou. O pagamento foi aprovado, porém não estou utilizando devido ao não finalizamento do pro...
Boa noite! Logo cedo, estive assinando o premiam para universitários. Fiz todo o procedimento, mas ao me pedirem um anexo, demorei procurando e a página atualizou. O pagamento foi aprovado, porém nã...
Casual Listener
164 Views
1 replies
0 likes
