Spotify family

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Spotify family

johnmeeuwissen
Newbie
Dear spotify, on the 15th of May i started spotify family for wich i payd 15 euro. A day later, you cashed 9.99 euro for my normal subscription. How does that work? Why doni have to pay 25 euro's a month?!
1 Reply

Re: Spotify family

Jacob
Community Legend

Hey @johnmeeuwissen, welcome to the Spotify Community!

 

All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else :)

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