Can't use my Premiun in my phone

[Sn4red]

Plan

Duo/Premium

Perú

Device

(Motorola One 5G Ace)

My Question or Issue

Okey so I have a Duo Plan with someone else, but I can't use Spotify in my phone but in my PC. I even have the payments up to date. Here's some screenshots.

Phone

https://imgur.com/gtsZRMV

https://imgur.com/ZKNr12I

PC

https://imgur.com/UzdvRut

https://imgur.com/23C1qgP

[Vasil]

Hey @Sn4red,

We have technical difficulties opening these links.
Could you please post the images directly in your reply instead?
We'd greatly appreciate that and take a look at your issue as soon as possible 🙂
Thanks!

[Patchery]

I am having trouble exactly like the person with the Motorola 5 g ace. Why?

[Vasil]

Hey @Patchery,

Thanks for reaching out! 

If you've successfully activated Premium on your account but you don't see any Premium features, you may have logged in with an alternative account instead 🙂 
To check if this is the case - log into your Account Overview page here.
If it says Premium in there, log out and make sure you're using the same login credentials for the app.

In case it doesn't say Premium but you're certain that your payment has gone through, you can take a look at this FAQ page for tips on how to locate Spotify accounts.

Hope this helps! We're here for you should any questions arise 🙌🏼