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I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”
When I select to accept the offer and upgrade to Family it says : “ Sorry, you are not eligible for that plan. Here are some other ways to get Premium.”
I contacted support and they gave me several things to try, however nothing is working.
Even on a separate PC it still fails to acknowledge eligibility.
Solved! Go to Solution.
Just for awareness this evening I received an new email with the same offer, upon clicking the embedded link it has now correctly brought me through the account upgrade process.
annoyingly I am out of the country at the moment so need to wait till I return before I can readd my wife and daughter to the family plan.
Thanks to all for flagging this issue promptly to the right teams.