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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15216 Views
  • 27 replies
  • 3 likes
  • 15216 Views
  • 27 replies
  • 3 likes

Superuser Contribution Payment successfull but acount still free

PlanPremium miniCountry IndiaDevice: samsung m 14Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just bought the premium mini which is for 7 days . The payment went through and i also recieved the reciept but the premium...

  • Casual Listener
  •     Plan Premium mini Country  India Device: samsung m 14 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just bought the premium...
  • Vasil
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution only linking not paying!

ive linked my account to gcash, and it only directs me to that - it confirms my student account has linked to gcash but never really gives any option to pay

  • Visitor
  • ive linked my account to gcash, and it only directs me to that - it confirms my student account has linked to gcash but never really gives any option to pay
  • Vasil
  • Moderator
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue

I have an issue , i recently saw that i could see my spotify bedroom , which is a tiktok trend right now . Even tho they asked for almost total access to my account i didn't mind . I know it was my fault . But how can i change my password?.

  • Visitor
  • I have an issue , i recently saw that i could see my spotify bedroom , which is a tiktok trend right now . Even tho they asked for almost total access to my account i didn't mind . I know it was my f...
  • Elena
  • Moderator
  • 637 Views
  • 1 replies
  • 0 likes
  • 637 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium individual cancelled by mistake

PlanFree/PremiumCountryPortugalDeviceIphone 15 plus Operating SystemiOS 17My Question or IssueGood afternoon, I’ve just repurchased Spotify premium individual and, even though I don’t know how, I supposedly cancelled it just a minute after buying it....

  • Newbie
  • Plan Free/Premium Country Portugal Device Iphone 15 plus  Operating System iOS 17 My Question or Issue Good afternoon,  I’ve just repurchased Spotify premium individual and, even ...
  • Elena
  • Moderator
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Student Premium questions

For student premium, does being enrolled within summer courses at a community college count as a student? (Community College is verified too when applying for student premium). When transferring to another University, how would that process work for ...

  • Casual Listener
  •   For student premium, does being enrolled within summer courses at a community college count as a student? (Community College is verified too when applying for student premium).   When ...
  • Not applicable
  • 1190 Views
  • 4 replies
  • 0 likes
  • 1190 Views
  • 4 replies
  • 0 likes

Pay month in advance

I was trying to figure out how I can pay for my subscription ahead of time. Money has been tight lately, and I pay on a month by month basis. While I currently have the extra money, I want to pay for my next month now, so I don’t have to worry about ...

  • Newbie
  • I was trying to figure out how I can pay for my subscription ahead of time. Money has been tight lately, and I pay on a month by month basis. While I currently have the extra money, I want to pa...
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

No payment receipts available anymore

PlanPremiumCountryFinlandDeviceMacbook ProOperating SystemiOS latest My Question or IssueFor some reason all my payment receipts have disappeared and it says that I do not have any. Where have all gone? I need to check these asap.

  • Visitor
  • Plan Premium Country Finland Device Macbook Pro Operating System iOS latest   My Question or Issue For some reason all my payment receipts have disappeared and it says that I do not ha...
  • RCPDX
  • Visitor
  • 299 Views
  • 2 replies
  • 0 likes
  • 299 Views
  • 2 replies
  • 0 likes

Switched plan from individual to student will I get my money back

I had student plan before all this while and now it suddenly charged me 12$ even though I never switched back to individual plan and now I switched plans to student again so will I get my 12$ back and get charged for student?

  • Newbie
  • I had student plan before all this while and now it suddenly charged me 12$ even though I never switched back to individual plan and now I switched plans to student again so will I get my 12$ back an...
  • Ximzend
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing the payment date

My payment date is quite far off in the month and i would like to change it to the start of the month. But i don't want to cancel the premium because i have other people there as well and that would be a hassle.

  • Visitor
  • My payment date is quite far off in the month and i would like to change it to the start of the month. But i don't want to cancel the premium because i have other people there as well and that would ...
  • Gablaam
  • Visitor
  • 659 Views
  • 2 replies
  • 0 likes
  • 659 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium Duo Ads

PlanPremiumCountry USA Device(iPad ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I recently added my spouse to Premium Duo. He was on it once before but I removed him as he wasn’t using it. I added him back but he wa...

  • Casual Listener
  • Plan Premium Country USA   Device (iPad Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I recently added my spouse to Premium Duo. H...
  • MihailY
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Solved!! When does Spotify Premium payment come out?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue If I re-subscribe to Spotify Premium on the same day that I get paid what time does the char...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue If I re-...
  • conorjmduffy58
  • Casual Listener
  • 291 Views
  • 2 replies
  • 0 likes
  • 291 Views
  • 2 replies
  • 0 likes

I can’t make payment

hello, I have Spotify in my Samsung tablet and iPhone 11.so the issue is whenever I try to make payment on my Spotify to upgrade to Spotify premium it wouldn’t go through. I get stuck at payment details and I never get the opportunity to input the ca...

  • Regular
  • hello, I have Spotify in my Samsung tablet and iPhone 11. so the issue is whenever I try to make payment on my Spotify to upgrade to Spotify premium it wouldn’t go through. I get stuck at payment de...
  • Ini_04
  • Newbie
  • 416 Views
  • 4 replies
  • 0 likes
  • 416 Views
  • 4 replies
  • 0 likes

What happened to Premium Family Basic?

PlanPremium FamilyCountryUSADeviceAll DevicesOperating SystemAll Operating Systems My Question or IssueI was once able to downgrade from Family Premium to Family Premium Basic which removed the audiobooks section which I don't use and lowered the cos...

  • Newbie
  • Plan Premium Family Country USA Device All Devices Operating System All Operating Systems   My Question or Issue I was once able to downgrade from Family Premium to Family Premium Basi...
  • Maxim
  • Spotify Star
  • 373 Views
  • 1 replies
  • 1 likes
  • 373 Views
  • 1 replies
  • 1 likes

Is hulu still included in my premium

I am a long time premium member and activated my free Hulu several years ago. I am now not able to access Hulu and it is prompting me to select a plan when I log in. Did this offering go away even though I never canceled it?PlanPremiumCountryUSA

  • Newbie
  • I am a long time premium member and activated my free Hulu several years ago.  I am now not able to access Hulu and it is prompting me to select a plan when I log in.  Did this offering go ...
  • Maxim
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Solved!! Changing subscription from Premium family to Individual

Hi there, Due to personal circumstances changing, I will no longer be wanting the Premium family subscription that I share with my flatmates. I'm hoping to move back onto Premium individual. My next bill is for 29 October you see. So does this mean t...

  • Casual Listener
  • Hi there,  Due to personal circumstances changing, I will no longer be wanting the Premium family subscription that I share with my flatmates. I'm hoping to move back onto Premium individua...
  • AdamDamon
  • Spotify Star
  • 5619 Views
  • 10 replies
  • 0 likes
  • 5619 Views
  • 10 replies
  • 0 likes

Superuser Contribution My payment went through and deducted from my gCash account but it is still saying Payment Failed

My payment went through and deducted from my gCash account but it is still saying Payment Failed in the Spotify website. Please reach out to me so I can send my Account Details and Proof of Payment.

  • Visitor
  • My payment went through and deducted from my gCash account but it is still saying Payment Failed in the Spotify website. Please reach out to me so I can send my Account Details and Proof of Payment.
  • Yordan
  • Moderator
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes