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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48578 Views
  • 21 replies
  • 4 likes
  • 48578 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30038 Views
  • 19 replies
  • 2 likes
  • 30038 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20970 Views
  • 6 replies
  • 1 likes
  • 20970 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution moving abroad

PlanPremiumCountryItalyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm moving from Italy to Romania next year for work. I would like to know if my premium accoun...

  • Regular
  • Plan Premium Country Italy Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm moving fr...
  • Alex
  • Moderator
  • 395 Views
  • 5 replies
  • 0 likes
  • Account
  • 395 Views
  • 5 replies
  • 0 likes

Spotify Premium not working even after money is deducted from account

- I have been using premium for more than a year and I have had no issues regarding payment.- Premium expired so I bought the individual plan for 6 months for INR Rs. 719.00. This transaction took place through GPay UPI, and the money has been deduct...

  • Newbie
  • - I have been using premium for more than a year and I have had no issues regarding payment. - Premium expired so I bought the individual plan for 6 months for INR Rs. 719.00. This transaction took ...
  • OneByBoo
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Please reverse my subscription - it has been suddenly set to Free

I have had a EU 4,99 subscription for years. I am logging in via Facebook. I am paying via PayPal. I am content and don't wan't to change anything. Suddenly my account is set to Free. Please reverse to how it was. Snip [Moderator edit] Hope to hear f...

  • Casual Listener
  • I have had a EU 4,99 subscription for years. I am logging in via Facebook. I am paying via PayPal. I am content and don't wan't to change anything.   Suddenly my account is set to Free...
  • angrydane
  • Visitor
  • 318 Views
  • 5 replies
  • 0 likes
  • 318 Views
  • 5 replies
  • 0 likes

AT&T doing away with Free Premium: how to keep account & pay on your own?

I got Free premium through AT&T but now AT&T doing away with Free Premium and I want to know how to keep my account &and playlists) & just pay for it on my own? Spotify has no one to talk to. I called AT&T a few times and they don't know how and said...

  • Newbie
  • I got Free premium through AT&T but now AT&T doing away with Free Premium and I want to know  how to keep my account &and playlists) & just pay for it on my own?   Spotify...
  • OneByBoo
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • Account Management
    AT&T
    aT&T ending
    ATT 6-month free trail
  • 152 Views
  • 1 replies
  • 0 likes

Subscription from Tinkoff

PlanPremiumCountryRussiaDeviceNubia RedMagic 5GOperating SystemAndroid 11 My Question or IssueSubscribed with Tinkoff it was promised 3 months of free premium but I didn't get it. They said to contact Spotify support. So how do I get those 3 free mon...

  • Newbie
  •   Plan Premium Country Russia Device Nubia RedMagic 5G Operating System Android 11   My Question or Issue Subscribed with Tinkoff it was promised 3 months of free premium but I d...
  • OneByBoo
  • Community Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Falha no pagamento. Tente novamente ou use outra forma de pagamento.

Não estou conseguindo pagar minha conta premium. Ja tentei com dois cartoes diferentes e exibe a mesma mensagem de erro. Não é problema do cartão pois realizo compras online cm meu cartão, já fui na agencia e o cartão esta ok, Ja limpei cache tbm e n...

  • Newbie
  • Não estou conseguindo pagar minha conta premium. Ja tentei com dois cartoes diferentes e exibe a mesma mensagem de erro. Não é problema do cartão pois realizo compras online cm meu cartão, já fui na ...
  • Alex
  • Moderator
  • 11477 Views
  • 13 replies
  • 4 likes
  • 11477 Views
  • 13 replies
  • 4 likes

Superuser Contribution me hicieron un cobro de mas en el plan que ya no estoy suscrito

BUENAS TARDES SRES. SPOTIFY PARA PEDIRLES QUE CANCELEN EL PAGO QUE HICE POR EQUIVOCACION YA TENIENDO UN PLAN FAMILIA. COMO PÚEDO HACER PARA PROCEDER CON ESTA SOLICITUD.

  • Newbie
  • BUENAS TARDES SRES. SPOTIFY PARA PEDIRLES QUE CANCELEN EL PAGO QUE HICE POR EQUIVOCACION YA TENIENDO UN PLAN FAMILIA. COMO PÚEDO HACER PARA PROCEDER CON ESTA SOLICITUD.
  • Alex
  • Moderator
  • 214 Views
  • 2 replies
  • 1 likes
  • 214 Views
  • 2 replies
  • 1 likes

Superuser Contribution Got Charged Twice

PlanCurrently Duo, was Family Plan.CountryHong Kong My Question or IssueSo basically, I changed from Family Plan to Duo because not enough people were using it to make the plan valuable enough to charge that much monthly. So what happened was I got c...

  • Newbie
  • Plan Currently Duo, was Family Plan. Country Hong Kong   My Question or Issue So basically, I changed from Family Plan to Duo because not enough people were using it to make the plan valua...
  • Jeremy
  • Moderator
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Redeem code link not working

Hey guys, recently purchased game pass and received a message to redeem a code for Spotify premium, free for 6 months. After clicking the link on both my Xbox and my phone it sends me to a 404 page, no code to redeem, can I have some help please?

  • Newbie
  • Hey guys, recently purchased game pass and received a message to redeem a code for Spotify premium, free for 6 months. After clicking the link on both my Xbox and my phone it sends me to a 404 page, ...
  • OneByBoo
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Redeemed an annual gift card and a monthly subscription on same day. Can I cancel the monthly sub?

PlanPremiumCountryUSA My Question or IssueI tried to redeem a gift card for an annual subscription, and set up a monthly subscription. Now it looks like I was charged for the monthly subscription and the gift card was also redeemed. Can I get the mon...

  • Newbie
  • Plan Premium Country USA   My Question or Issue I tried to redeem a gift card for an annual subscription, and set up a monthly subscription. Now it looks like I was charged for the monthly...
  • Maxim
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • Gift Cards
    Subscription
  • 191 Views
  • 1 replies
  • 0 likes

Premium card not working

Bought a $30 Spotify Premium card earlier today, tried redeeming the code and kept receiving a message about the code not being valid, despite the fact that I was entering the code exactly as it was shown on the back of the card. This is the second t...

  • Newbie
  • Bought a $30 Spotify Premium card earlier today, tried redeeming the code and kept receiving a message about the code not being valid, despite the fact that I was entering the code exactly as it was ...
  • TreyAnastasio
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

How can I best use spotify family in combination with a home sonos system?

We have spotify family with 3 accounts, 1 for me and 2 for my kids. At home we have a sonos system with my spotify account connected. If i'm travelling or at work and start listening via my spotify app, my sonos system stops playing spotify. How can ...

  • Casual Listener
  • We have spotify family with 3 accounts, 1 for me and 2 for my kids. At home we have a sonos system with my spotify account connected. If i'm travelling or at work and start listening via my spotify a...
  • 1146659794
  • Casual Listener
  • 182 Views
  • 2 replies
  • 0 likes
  • 182 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cancelar renovacion AUTOMÀTICA?

HOLA, hace unos dìas compre sopotify 3 meses por 9 pesos mexicanos. LLEVO DIAS TRATANDO DE CANCELAR LA RENOVACION y no existe nada que me permita cancelarlasolo quiero cancelar la renovacion para que no me cobren los sigueinte mesesya seguì los pasos...

  • Newbie
  • HOLA, hace unos dìas compre sopotify 3 meses por 9 pesos mexicanos.   LLEVO DIAS TRATANDO  DE CANCELAR LA RENOVACION  y no existe nada que me permita cancelarla solo quiero cancelar ...
  • CarlosE
  • Moderator
  • 25165 Views
  • 6 replies
  • 1 likes
  • 25165 Views
  • 6 replies
  • 1 likes

Superuser Contribution No puedo escuchar canciones ya siendo premium

Soy premium y cuando descargo las canciones no las puedo escuchar, las tengo ahí descargadas pero si no tengo datos o internet, no reproducen, ya he desinstalado y reinstalado la app muchas veces, he reiniciado mi celular, he formateado la memoria SD...

  • Newbie
  • Soy premium y cuando descargo las canciones no las puedo escuchar, las tengo ahí descargadas pero si no tengo datos o internet, no reproducen, ya he desinstalado y reinstalado la app muchas veces, he...
  • Alex
  • Moderator
  • 9269 Views
  • 4 replies
  • 1 likes
  • 9269 Views
  • 4 replies
  • 1 likes

Superuser Contribution Offered Premium Gift to Friend - Closed out of Window, Now I Can't Find

Hi!When I was logged into my Spotify app on Android, I was given this offer to gift a friend 2-months free premium. I asked some friends if they wanted it, and while I waited for a reply, I closed out of that window so I could.. y'know, use Spotify.N...

  • Casual Listener
  • Hi! When I was logged into my Spotify app on Android, I was given this offer to gift a friend 2-months free premium. I asked some friends if they wanted it, and while I waited for a reply, I close...
  • H_Gonzo
  • Casual Listener
  • 264 Views
  • 2 replies
  • 1 likes
  • 264 Views
  • 2 replies
  • 1 likes

Premium Duo stopped working

Me and my wife have had Premium Duo for many years and it has worked perfectly. But as of a couple of months back, it has stopped working. Now, when either one of us is listening and the other one starts listening, we cut each other off. And occasion...

  • Newbie
  • Me and my wife have had Premium Duo for many years and it has worked perfectly. But as of a couple of months back, it has stopped working. Now, when either one of us is listening and the other one st...
  • Maxim
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Gutschein

Habe das selbe Problem.Habe den Gutschein wie gewohnt im Internet eingelöst, bin dann auf Spotify gegangen und dann War ich trotzdem noch free. Habe den code dann nochmal eingegeben und da stand dass er nicht gültig sei

  • Newbie
  • Habe das selbe Problem. Habe den Gutschein wie gewohnt im Internet eingelöst, bin dann auf Spotify gegangen und dann War ich trotzdem noch free. Habe den code dann nochmal eingegeben und da stand da...
  • Jeremy
  • Moderator
  • 272 Views
  • 2 replies
  • 1 likes
  • 272 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution New account created with already taken email

PlanPremium/StudentCountrySweden My Question or IssueI clicked on "forgot your password" and proceed to enter my email address but strangely I received an email but it did also create a new account which I at first did not notice.I then went on and a...

  • Newbie
  • Plan Premium/Student Country Sweden   My Question or Issue I clicked on "forgot your password" and proceed to enter my email address but strangely I received an email but it did also creat...
  • Mihail
  • Spotify Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • Subscribtion
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed- India

Country: India Devices: Samsung Galaxy A70, Windows PCs running Windows 8.1 and Windows 10 Hello. I currently have a 3-month premium plan that expires on Dec. 1, 2021.For some days now, I have been trying to use the subscribe option to enable monthly...

  • Regular
  • Country: India  Devices: Samsung Galaxy A70, Windows PCs running Windows 8.1 and Windows 10   Hello.   I currently have a 3-month premium plan that expires on Dec. 1, 2021. For...
  • Alex
  • Moderator
  • 2841 Views
  • 18 replies
  • 2 likes
  • 2841 Views
  • 18 replies
  • 2 likes

Superuser Contribution Not able to change plan in India

PlanCurrent plan is premium 199/monthCountryIndiaDeviceOnePlus 8TOperating SystemAndroid 11 My Question or IssueI had the monthly subscription of 199/month in India. Now based on the new RBI guidelines, banks have stopped recurring payments. So I tho...

  • Casual Listener
  •   Plan Current plan is premium 199/month Country India Device OnePlus 8T Operating System Android 11   My Question or Issue I had the monthly subscription of 199/month in India. ...
  • Alex
  • Moderator
  • 318 Views
  • 3 replies
  • 0 likes
  • 318 Views
  • 3 replies
  • 0 likes

Env: prod