Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 128198 Views
- 87 replies
- 10 likes
- 128198 Views
- 87 replies
- 10 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 15216 Views
- 27 replies
- 3 likes
- 15216 Views
- 27 replies
- 3 likes
Superuser Contribution I am registered with a family subscription yet you still keep charging me
My daughter added me to her famiygroup but you keep charging me £11.99
- My daughter added me to her famiygroup but you keep charging me £11.99
-
-
- Moderator
- 129 Views
- 1 replies
- 0 likes
- 129 Views
- 1 replies
- 0 likes
Superuser Contribution Payment successfull but acount still free
PlanPremium miniCountry IndiaDevice: samsung m 14Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just bought the premium mini which is for 7 days . The payment went through and i also recieved the reciept but the premium...
- Plan Premium mini Country India Device: samsung m 14 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I just bought the premium...
-
-
- Moderator
- 184 Views
- 1 replies
- 0 likes
- 184 Views
- 1 replies
- 0 likes
Superuser Contribution only linking not paying!
ive linked my account to gcash, and it only directs me to that - it confirms my student account has linked to gcash but never really gives any option to pay
- ive linked my account to gcash, and it only directs me to that - it confirms my student account has linked to gcash but never really gives any option to pay
-
-
- Moderator
- 142 Views
- 1 replies
- 0 likes
- 142 Views
- 1 replies
- 0 likes
Superuser Contribution Issue
I have an issue , i recently saw that i could see my spotify bedroom , which is a tiktok trend right now . Even tho they asked for almost total access to my account i didn't mind . I know it was my fault . But how can i change my password?.
- I have an issue , i recently saw that i could see my spotify bedroom , which is a tiktok trend right now . Even tho they asked for almost total access to my account i didn't mind . I know it was my f...
-
-
- Moderator
- 637 Views
- 1 replies
- 0 likes
- 637 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify premium individual cancelled by mistake
PlanFree/PremiumCountryPortugalDeviceIphone 15 plus Operating SystemiOS 17My Question or IssueGood afternoon, I’ve just repurchased Spotify premium individual and, even though I don’t know how, I supposedly cancelled it just a minute after buying it....
- Plan Free/Premium Country Portugal Device Iphone 15 plus Operating System iOS 17 My Question or Issue Good afternoon, I’ve just repurchased Spotify premium individual and, even ...
-
-
- Moderator
- 174 Views
- 1 replies
- 0 likes
- 174 Views
- 1 replies
- 0 likes
I possess a premium subscription already, yet my Spotify still contains adv
My Spotify account was already on a premium subscription.
- My Spotify account was already on a premium subscription.
-
-
- Spotify Star
- 146 Views
- 2 replies
- 0 likes
- 146 Views
- 2 replies
- 0 likes
Solved!!Superuser Contribution Student Premium questions
For student premium, does being enrolled within summer courses at a community college count as a student? (Community College is verified too when applying for student premium). When transferring to another University, how would that process work for ...
- For student premium, does being enrolled within summer courses at a community college count as a student? (Community College is verified too when applying for student premium). When ...
-
-
- Not applicable
- 1190 Views
- 4 replies
- 0 likes
- 1190 Views
- 4 replies
- 0 likes
Pay month in advance
I was trying to figure out how I can pay for my subscription ahead of time. Money has been tight lately, and I pay on a month by month basis. While I currently have the extra money, I want to pay for my next month now, so I don’t have to worry about ...
- I was trying to figure out how I can pay for my subscription ahead of time. Money has been tight lately, and I pay on a month by month basis. While I currently have the extra money, I want to pa...
-
-
- Spotify Star
- 141 Views
- 1 replies
- 0 likes
- 141 Views
- 1 replies
- 0 likes
No payment receipts available anymore
PlanPremiumCountryFinlandDeviceMacbook ProOperating SystemiOS latest My Question or IssueFor some reason all my payment receipts have disappeared and it says that I do not have any. Where have all gone? I need to check these asap.
- Plan Premium Country Finland Device Macbook Pro Operating System iOS latest My Question or Issue For some reason all my payment receipts have disappeared and it says that I do not ha...
-
-
- Visitor
- 299 Views
- 2 replies
- 0 likes
- 299 Views
- 2 replies
- 0 likes
Switched plan from individual to student will I get my money back
I had student plan before all this while and now it suddenly charged me 12$ even though I never switched back to individual plan and now I switched plans to student again so will I get my 12$ back and get charged for student?
- I had student plan before all this while and now it suddenly charged me 12$ even though I never switched back to individual plan and now I switched plans to student again so will I get my 12$ back an...
-
-
- Spotify Star
- 183 Views
- 1 replies
- 0 likes
- 183 Views
- 1 replies
- 0 likes
Superuser Contribution i got 3 month premium and few days after it canceled on me.
i just had created a spotify account for the first time and i don’t have my free 3 months anymore.
- i just had created a spotify account for the first time and i don’t have my free 3 months anymore.
-
-
- Moderator
- 598 Views
- 7 replies
- 0 likes
- 598 Views
- 7 replies
- 0 likes
Superuser Contribution Changing the payment date
My payment date is quite far off in the month and i would like to change it to the start of the month. But i don't want to cancel the premium because i have other people there as well and that would be a hassle.
- My payment date is quite far off in the month and i would like to change it to the start of the month. But i don't want to cancel the premium because i have other people there as well and that would ...
-
-
- Visitor
- 659 Views
- 2 replies
- 0 likes
- 659 Views
- 2 replies
- 0 likes
Superuser Contribution Premium Duo Ads
PlanPremiumCountry USA Device(iPad ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I recently added my spouse to Premium Duo. He was on it once before but I removed him as he wasn’t using it. I added him back but he wa...
- Plan Premium Country USA Device (iPad Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I recently added my spouse to Premium Duo. H...
-
-
- Moderator
- 158 Views
- 1 replies
- 0 likes
- 158 Views
- 1 replies
- 0 likes
Solved!! When does Spotify Premium payment come out?
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue If I re-subscribe to Spotify Premium on the same day that I get paid what time does the char...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue If I re-...
-
-
- Casual Listener
- 291 Views
- 2 replies
- 0 likes
- 291 Views
- 2 replies
- 0 likes
I can’t make payment
hello, I have Spotify in my Samsung tablet and iPhone 11.so the issue is whenever I try to make payment on my Spotify to upgrade to Spotify premium it wouldn’t go through. I get stuck at payment details and I never get the opportunity to input the ca...
- hello, I have Spotify in my Samsung tablet and iPhone 11. so the issue is whenever I try to make payment on my Spotify to upgrade to Spotify premium it wouldn’t go through. I get stuck at payment de...
-
-
- Newbie
- 416 Views
- 4 replies
- 0 likes
- 416 Views
- 4 replies
- 0 likes
What happened to Premium Family Basic?
PlanPremium FamilyCountryUSADeviceAll DevicesOperating SystemAll Operating Systems My Question or IssueI was once able to downgrade from Family Premium to Family Premium Basic which removed the audiobooks section which I don't use and lowered the cos...
- Plan Premium Family Country USA Device All Devices Operating System All Operating Systems My Question or Issue I was once able to downgrade from Family Premium to Family Premium Basi...
-
-
- Spotify Star
- 373 Views
- 1 replies
- 1 likes
- 373 Views
- 1 replies
- 1 likes
Is hulu still included in my premium
I am a long time premium member and activated my free Hulu several years ago. I am now not able to access Hulu and it is prompting me to select a plan when I log in. Did this offering go away even though I never canceled it?PlanPremiumCountryUSA
- I am a long time premium member and activated my free Hulu several years ago. I am now not able to access Hulu and it is prompting me to select a plan when I log in. Did this offering go ...
-
-
- Spotify Star
- 225 Views
- 1 replies
- 0 likes
- 225 Views
- 1 replies
- 0 likes
I'm just letting you know I can't pay until October 3rd. Just got benefits
Black don't get check until October 3rd
- Black don't get check until October 3rd
-
-
- Spotify Star
- 125 Views
- 1 replies
- 0 likes
- 125 Views
- 1 replies
- 0 likes
Solved!! Changing subscription from Premium family to Individual
Hi there, Due to personal circumstances changing, I will no longer be wanting the Premium family subscription that I share with my flatmates. I'm hoping to move back onto Premium individual. My next bill is for 29 October you see. So does this mean t...
- Hi there, Due to personal circumstances changing, I will no longer be wanting the Premium family subscription that I share with my flatmates. I'm hoping to move back onto Premium individua...
-
-
- Spotify Star
- 5619 Views
- 10 replies
- 0 likes
- 5619 Views
- 10 replies
- 0 likes
Superuser Contribution My payment went through and deducted from my gCash account but it is still saying Payment Failed
My payment went through and deducted from my gCash account but it is still saying Payment Failed in the Spotify website. Please reach out to me so I can send my Account Details and Proof of Payment.
- My payment went through and deducted from my gCash account but it is still saying Payment Failed in the Spotify website. Please reach out to me so I can send my Account Details and Proof of Payment.
-
-
- Moderator
- 377 Views
- 1 replies
- 0 likes
- 377 Views
- 1 replies
- 0 likes