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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
126060 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
52162 Views
87 replies
3 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
223831 Views
139 replies
12 likes
PlanPremiumCountryUSADeviceSamsung Galaxy 24 UltraOperating System My Question or IssueI cannot locate the account that is being billed for Premium. I need to find out the email that is being billed, please.
Plan Premium Country USA Device Samsung Galaxy 24 Ultra Operating System My Question or Issue I cannot locate the account that is being billed for Premium. I need to find out the emai...
Spotify Star
141 Views
1 replies
0 likes
I want to buy spotify premium duo for my two Kids, I am not interested to make an account for myself, i just need to pay for it. how can I buy this?
I want to buy spotify premium duo for my two Kids, I am not interested to make an account for myself, i just need to pay for it. how can I buy this?
Spotify Star
995 Views
3 replies
0 likes
Hi, Me and my partner decided to start a Duo plan a week ago. We're enjoying it and our children wanted to join in, so we're considering taking a Family plan to include them too. The question is, since I joined the above-described Duo plan just recen...
Hi, Me and my partner decided to start a Duo plan a week ago. We're enjoying it and our children wanted to join in, so we're considering taking a Family plan to include them too. The questio...
Spotify Star
630 Views
3 replies
1 likes
Iam not ideal for premium subscription
Iam not ideal for premium subscription
Spotify Star
458 Views
1 replies
0 likes
Hello, I purchased Spotify Premium for 3 months, and the payment was successfully charged to my card. However, the premium subscription has not been activated on my account. The email linked to my Spotify account is **bleep**. Please help me resolve ...
Hello, I purchased Spotify Premium for 3 months, and the payment was successfully charged to my card. However, the premium subscription has not been activated on my account. The email li...
Visitor
305 Views
2 replies
1 likes
Somehow it's keeps saying we need to have the same adress
Somehow it's keeps saying we need to have the same adress
Moderator
570 Views
1 replies
0 likes
I have already paid for my premium account but my account has not been activated yet
I have already paid for my premium account but my account has not been activated yet
Spotify Star
2045 Views
1 replies
0 likes
PlanPremiumCountryKuwaitDeviceiPhone15Operating SystemiOS 18 My Question or IssueI have just created a spotify account because i redeemed a code from talabat for a 4 months free trial. It kept saying the code is invalid.Moving forward, i tried to cla...
Plan Premium Country Kuwait Device iPhone15 Operating System iOS 18 My Question or Issue I have just created a spotify account because i redeemed a code from talabat for a 4 months f...
Visitor
757 Views
2 replies
0 likes
I am in Spain for travel I want to get premium, I am from Ecuador and want to pay with my Ecuador bank card, the price in Ecuador is 9.99 for the family plan but Spain is 17.99 euros, why should pay more just because im traveling here.PlanFamilyCount...
I am in Spain for travel I want to get premium, I am from Ecuador and want to pay with my Ecuador bank card, the price in Ecuador is 9.99 for the family plan but Spain is 17.99 euros, why should pay ...
Spotify Star
337 Views
1 replies
0 likes
Please help. I’ve signed up to Spotify Premium Duo. It will not recognise my address at all so cannot add or invite my partner. Tried all sorts to solve, tried local landmarks etc. we are very rural. Is Spotify a scam that takes your money but you ca...
Please help. I’ve signed up to Spotify Premium Duo. It will not recognise my address at all so cannot add or invite my partner. Tried all sorts to solve, tried local landmarks etc. we are very ...
Spotify Star
320 Views
1 replies
0 likes
My account has no history, it is is Spanish and does not have premium now. I’ve had Spotify for over 10 years. I need to try to get my account back.
My account has no history, it is is Spanish and does not have premium now. I’ve had Spotify for over 10 years. I need to try to get my account back.
Spotify Star
620 Views
1 replies
0 likes
Hi, I'm a Spotify student premium plan user since 2023 December. Recently I've reverified my student discount in my account for another year till 2025 December. Now if I change my student premium plan to family premium plan, will my verification for ...
Hi, I'm a Spotify student premium plan user since 2023 December. Recently I've reverified my student discount in my account for another year till 2025 December. Now if I change my student premium pla...
Spotify Star
631 Views
1 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or issue trying to buy too up hrs but won’t let me continue to check out, why?
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or issue trying...
Spotify Star
125 Views
1 replies
0 likes
Hello, I'm the plan manager for my family, and I think my account was automatically moved from the basic family plan to the audiobook family plan at some point. Now when I try to downgrade to the basic family plan again, it tells me I'm not eligible....
Hello, I'm the plan manager for my family, and I think my account was automatically moved from the basic family plan to the audiobook family plan at some point. Now when I try to downgrade t...
Spotify Star
572 Views
1 replies
0 likes
Spotify says our addresses don't match -- but they do! We're stuck and would appreciate some help
Spotify says our addresses don't match -- but they do! We're stuck and would appreciate some help
Casual Listener
279 Views
4 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI wanted to renew my Spotify Hulu account because the card attached was expired, it was origi...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I wante...
Spotify Star
247 Views
1 replies
0 likes
PlanBasic Family PlanCountryIrelandDeviceCubotOperating SystemAndroid My Question or IssueHi I've subscribed to a basic family plan so that my partner and children can listen to music without being interrupted by adds.It is not working for my partner...
Plan Basic Family Plan Country Ireland Device Cubot Operating System Android My Question or Issue Hi I've subscribed to a basic family plan so that my partner and children ca...
Spotify Star
187 Views
1 replies
0 likes
PlanFree/PremiumCountry- Ghana Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(Android galaxy A04e.) My Question or IssueI cannot have access to my premium service -3 months subscription after deleting the spotify app.
Plan Free/Premium Country- Ghana Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (Android galaxy A04e.) My Question or Issue I cannot have access t...
Spotify Star
132 Views
1 replies
0 likes
I am from the Netherlands and seemingly I only have access to Dutch books. However, I prefer English, but seem to not have access to those? Can I switch somewhere?
I am from the Netherlands and seemingly I only have access to Dutch books. However, I prefer English, but seem to not have access to those? Can I switch somewhere?
Gig Goer
1179 Views
3 replies
0 likes
How can I get the $0 for 3 months even tho you already have a plans on Spotify ? My Question or Issue
How can I get the $0 for 3 months even tho you already have a plans on Spotify ? My Question or Issue
Spotify Star
494 Views
1 replies
0 likes
