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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
123358 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
42902 Views
83 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
215488 Views
138 replies
12 likes
I’ve been using and paying for Spotify for 5 years now, and I have no clue how I made this mistake. I planned on renewing my Premium today and signed into the wrong Facebook account when prompted. I didn’t notice it was the wrong Facebook until I ope...
I’ve been using and paying for Spotify for 5 years now, and I have no clue how I made this mistake. I planned on renewing my Premium today and signed into the wrong Facebook account when prompted. I ...
Not applicable
252 Views
2 replies
1 likes
My six-month plan is approximately two-thirds complete. While I anticipated three or four months remaining, Spotify has reverted my subscription to the standard plan.
My six-month plan is approximately two-thirds complete. While I anticipated three or four months remaining, Spotify has reverted my subscription to the standard plan.
Spotify Star
640 Views
1 replies
0 likes
For example some percentage discount if you buy 3+ top ups at once? Is there any such discount?
For example some percentage discount if you buy 3+ top ups at once? Is there any such discount?
Spotify Star
477 Views
1 replies
0 likes
Getting ads every 2 songs. Still the same as Spotify free.
Getting ads every 2 songs. Still the same as Spotify free.
Spotify Star
333 Views
1 replies
0 likes
I want to purchase an audio book.It says I can’t on the app. How do I get this sorted?
I want to purchase an audio book. It says I can’t on the app. How do I get this sorted?
Spotify Star
388 Views
1 replies
0 likes
PlanDuoCountryFinlandDeviceIphone 13 Operating System(iOS 18,2) My Question or Issue I just cancelled my duo premium and it will be deactivated on 3rd of February. I got an invite from my girlfriend to join her Duo account but the activation fails wh...
Plan Duo Country Finland Device Iphone 13 Operating System (iOS 18,2) My Question or Issue I just cancelled my duo premium and it will be deactivated on 3rd of February...
Spotify Star
573 Views
1 replies
0 likes
Spotify directs UK schools to www.soundtrackyourbrand.com if they want to play background music, for example in the school canteen or corridors because the licences are for personal use and Spotify don't have the rights in the first place to give you...
Spotify directs UK schools to www.soundtrackyourbrand.com if they want to play background music, for example in the school canteen or corridors because the licences are for personal use and...
Newbie
12925 Views
4 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
716 Views
2 replies
0 likes
It keeps saying payment failed but I have money. It won’t let me process my payment even after clicking “complete purchase” a bunch of times.
It keeps saying payment failed but I have money. It won’t let me process my payment even after clicking “complete purchase” a bunch of times.
Spotify Star
542 Views
1 replies
0 likes
I paid for the premium subscription but it is not showing on any device, ie: online or on my phone
I paid for the premium subscription but it is not showing on any device, ie: online or on my phone
Spotify Star
812 Views
3 replies
1 likes
Cancelei minha conta Spotify Premium Individual, e ainda está cobrando. No meu perfil aparece como Spotify Free, mas ainda sim cobrou.
Cancelei minha conta Spotify Premium Individual, e ainda está cobrando. No meu perfil aparece como Spotify Free, mas ainda sim cobrou.
Spotify Star
150 Views
1 replies
0 likes
Ads kept playing when I was listening to music even though I had Premium Mini It happened on Macbook M1 & Window 10 PC Spotify App
Ads kept playing when I was listening to music even though I had Premium Mini It happened on Macbook M1 & Window 10 PC Spotify App
Not applicable
4020 Views
7 replies
2 likes
Hi I have been charged extra (sdg 11.29) instead of (Sgd 10.28) for my premium individual for 2 months
Hi I have been charged extra (sdg 11.29) instead of (Sgd 10.28) for my premium individual for 2 months
Spotify Star
151 Views
1 replies
0 likes
PlanPremiumCountryUK My Question or IssueI cancelled my subscription and joined Tidal over a week ago, but have just been charged another month. Does anyone know why this would happen and if there’s a way of contacting Spotify to get a refund? Thanks...
Plan Premium Country UK My Question or Issue I cancelled my subscription and joined Tidal over a week ago, but have just been charged another month. Does anyone know why this would happe...
Spotify Star
487 Views
1 replies
0 likes
Cuando ingreso a la aplicación y presiono en el banner me dirige a una página en la que me dice que la página no está disponible y por ende no puedo canjear mis meses de Spotify premium, tengo la aplicación actualizada y cumplo con los requisitos seg...
Cuando ingreso a la aplicación y presiono en el banner me dirige a una página en la que me dice que la página no está disponible y por ende no puedo canjear mis meses de Spotify premium, tengo la apl...
Moderator
2416 Views
1 replies
0 likes
Desde el mes de novimebre del 2024 hasta enero del presente año se me hace un cobro de mi tarjeta de débito la cantidad de 4.18 dólares estado unidenses, pero yo solo tengo contrato un plan familiar. asi que pido de la manera mas encarecida que se me...
Desde el mes de novimebre del 2024 hasta enero del presente año se me hace un cobro de mi tarjeta de débito la cantidad de 4.18 dólares estado unidenses, pero yo solo tengo contrato un plan fam...
Spotify Star
660 Views
1 replies
0 likes
I'm trying to upgrade to premium but my options are not in US dollars even thought US is set as my country
I'm trying to upgrade to premium but my options are not in US dollars even thought US is set as my country
Spotify Star
244 Views
1 replies
0 likes
Hello, my name is Gabriel, from Brazil. I'm thinking about signing up for the individual premium plan, where you make a single payment for three months via PIX, which is like a bank slip. What happens after the three-month period ends? If I want to c...
Hello, my name is Gabriel, from Brazil. I'm thinking about signing up for the individual premium plan, where you make a single payment for three months via PIX, which is like a bank slip. What happen...
Spotify Star
190 Views
1 replies
0 likes
I really like this platform, but the issues with different accounts are really FRUSTRATING!I had a duo account so my daughter could use it as well. My wife uses it so rarely that this has worked well.My daughter (13 years old) bought us a $99 gift ca...
I really like this platform, but the issues with different accounts are really FRUSTRATING! I had a duo account so my daughter could use it as well. My wife uses it so rarely that this has wor...
Casual Listener
286 Views
2 replies
0 likes
Désolant…même en re-certifiant le paiement valide et accepté vous me répondez que je perdrai bientôt mon abonnement PremiumDuo…Y-a t’il un pilote dans l’avion? Ou êtes-vous soumis seulement à l’IA ???Merci de me donner une réponse claire.Pour mémoire...
Désolant…même en re-certifiant le paiement valide et accepté vous me répondez que je perdrai bientôt mon abonnement Premium Duo… Y-a t’il un pilote dans l’avion? Ou êtes-vous soumis seulement à l’I...
Moderator
156 Views
1 replies
0 likes
