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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 10474 Views
  • 24 replies
  • 2 likes
  • 10474 Views
  • 24 replies
  • 2 likes

Getting Ads on Spotify Premium Duo

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium DuoCountryAustralia My Question or IssueI have just signed up for Spotify Premium Duo and my partner is still receiving ...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Duo Country Australia   My Question or Issue I have j...
  • ribezaz
  • Rising Star 3
  • 272 Views
  • 2 replies
  • 1 likes
  • 272 Views
  • 2 replies
  • 1 likes

Superuser Contribution Student Hulu problems

PlanStudent CountryUSADeviceIPhone 15 pro My Question or IssueI can’t get my Spotify account to link to my Hulu to get my Hulu activated. I’ve had this problem for years. How have you guys not fixed it yet?

  • Visitor
  •   Plan Student  Country USA Device IPhone 15 pro   My Question or Issue I can’t get my Spotify account to link to my Hulu to get my Hulu activated. I’ve had this problem for y...
  • AlejaR
  • Moderator
  • 275 Views
  • 3 replies
  • 0 likes
  • frustrated
    Hulu
    Student
  • 275 Views
  • 3 replies
  • 0 likes

Subscriptions

I am getting debited for both student account and individual account and I don’t like it I need you to stop the subscription of the student account PlanPremiumCountryUnited States Device(iPhone 13 pro)Operating System(iOS 17.3.) My Question or IssueI...

  • Visitor
  • I am getting debited for both student account and individual account and I don’t like it I need you to stop the subscription of the student account  Plan Premium Country United States  ...
  • Bittencourt
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Solved!! 2 month free trial

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi I recently tried to purchase the duo for my son and I before realising that I’m unable to ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi I re...
  • ribezaz
  • Rising Star 3
  • 239 Views
  • 1 replies
  • 1 likes
  • 239 Views
  • 1 replies
  • 1 likes

Spotify Premium 3 months 99c offer

PlanFree/PremiumCountryIreland Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy family members are getting Spotify Premium offers of 99c for a 3 month period but w...

  • Visitor
  • Plan Free/Premium Country Ireland   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • Billy-J
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Duo account but still on free subscription plan

PlanFree/PremiumCountrySouth Africa Device(iPhone 13)Operating System(iOS 17.4.1etc.) My Question or IssueMy partner upgraded his plan to premium duo and added me on it - our address is the same but my plan still under the free subscription plan. I h...

  • Newbie
  • Plan Free/Premium Country South Africa  Device (iPhone 13) Operating System (iOS 17.4.1etc.)   My Question or Issue My partner upgraded his plan to premium duo and added me on it ...
  • Billy-J
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Can't enter correct address for Duo verification

PlanDuoCountryUK Device Operating SystemMacOs My Question or IssueI've just upgraded to a Duo account and am asked to enter my home address. However it doesn't recognise my correct address and insists on giving me one with the wrong post code. There ...

  • Visitor
  • Plan Duo Country UK   Device   Operating System MacOs   My Question or Issue I've just upgraded to a Duo account and am asked to enter my home address. However it doesn't re...
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution I need a refund

I recently tried the free three month subscription and cancelled the subscription the day I got it so I wouldn't have to make any payments, and now it charged me out of my card. I would like a refund.

  • Newbie
  • I recently tried the free three month subscription and cancelled the subscription the day I got it so I wouldn't have to make any payments, and now it charged me out of my card. I would like a refund.
  • Freya_musiv
  • Newbie
  • 456 Views
  • 2 replies
  • 0 likes
  • 456 Views
  • 2 replies
  • 0 likes

Duo promo 2 months free.

I opened spotify to find 2 free months of duo, I then exited the app to ask my wife and when I got back on I cant find the promotion. All I can find is 1 month of duo free. Any idea where I can get the 2 months back?

  • Visitor
  • I opened spotify to find 2 free months of duo, I then exited the app to ask my wife and when I got back on I cant find the promotion. All I can find is 1 month of duo free. Any idea where I can get t...
  • StolnHeartDealr
  • Casual Listener
  • 3609 Views
  • 8 replies
  • 3 likes
  • 3609 Views
  • 8 replies
  • 3 likes

Superuser Contribution Premium user but it keeps pushing Premium/Duo ads

Plan: Premium (single)Country: Australia Device: Android and Desktop (Mac) My Question or IssueHey, I've been a Premium user forever. I'm dealing with two weird issues:1. The android app keeps pushing "Buy Duo!" ads to me. I live alone. I definitely ...

  • Newbie
  • Plan: Premium (single) Country: Australia   Device: Android and Desktop (Mac)   My Question or Issue Hey, I've been a Premium user forever. I'm dealing with two weird issues: 1. The ...
  • eirikgutten
  • Newbie
  • 1426 Views
  • 4 replies
  • 6 likes
  • 1426 Views
  • 4 replies
  • 6 likes

3 month free trial

i have a 3 month free trial code from H&M and it’s not working when it’s a valid code.

  • Visitor
  • i have a 3 month free trial code from H&M and it’s not working when it’s a valid code.
  • Billy-J
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

can’t change to my usual plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was paying my annual plan in advance in Sri Lanka. However, I bought an additional one-year...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)     My Question or Issue ...
  • Maxim
  • Spotify Star
  • 200 Views
  • 3 replies
  • 0 likes
  • 200 Views
  • 3 replies
  • 0 likes

Realizei o pagamento mas meu acesso não foi liberado

Fiz a compra do plano família e não consigo ter acesso ao mesmo. É como se o valor debitado fosse enviado a eles, mas meu acesso não é liberado. Me ajudem kkkk pagar algo e não usar é complicado. Grato.

  • Visitor
  • Fiz a compra do plano família e não consigo ter acesso ao mesmo. É como se o valor debitado fosse enviado a eles, mas meu acesso não é liberado. Me ajudem kkkk pagar algo e não usar é complicado. Gra...
  • Luan
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audiobooks downloaded into playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIf i download an audiobook into my playlist, does that still limit the hours if ausiobook pla...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue If i do...
  • MartinT
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

How can I go from partner plan to individual plan so I keep my playlists?

I want to quit my current free partner plan and start an inidvidual subscription. I do want to keep my history and playlists. How do I do that?

  • Visitor
  • I want to quit my current free partner plan and start an inidvidual subscription. I do want to keep my history and playlists. How do I do that?
  • Anyk17
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelar y volver a contratar

Hola, mi duda se basa en si puedo cancelar mi suscripcion y en el mismo dia volver a contratar una, pero para otra cuenta.Es posible o es necesario esperar determinado tiempo para volver a contratar?

  • Newbie
  • Hola, mi duda se basa en si puedo cancelar mi suscripcion y en el mismo dia volver a contratar una, pero para otra cuenta. Es posible o es necesario esperar determinado tiempo para volver a contrata...
  • Eni
  • Moderator
  • 1102 Views
  • 3 replies
  • 0 likes
  • 1102 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Code kann nicht eingelöst werden auf dieses Premium Konto?

PlanPremiumCountryGermanyMy Question or IssueHallo, ich habe mir im Laden 12x 1 Monate Spotify Premium gekauft. 4 dieser 12 Karten habe ich auch schon erfolgreich eingelöst, aber bei allen anderen Karten bekomme ich nur folgende Meldung: "Du kannst d...

  • Newbie
  • Plan Premium Country Germany My Question or Issue Hallo, ich habe mir im Laden 12x 1 Monate Spotify Premium gekauft. 4 dieser 12 Karten habe ich auch schon erfolgreich eingelöst, aber bei allen ...
  • Ronja3
  • Visitor
  • 2144 Views
  • 8 replies
  • 0 likes
  • 2144 Views
  • 8 replies
  • 0 likes

Superuser Contribution why cant i pay with mobile in uk

I've been paying with mobile in the uk for a couple of years now. i cancelled for one month and now it doesn't let me buy a subscription with mobile. how can i get around this?

  • Casual Listener
  • I've been paying with mobile in the uk for a couple of years now. i cancelled for one month and now it doesn't let me buy a subscription with mobile. how can i get around this?  
  • MartinT
  • Moderator
  • 409 Views
  • 3 replies
  • 0 likes
  • 409 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can’t redeem premium giftcard

PlanFree Device(iPhone 11 im having trouble redeeming my gift card I put In the code and it also asks or a postal code which I also entered and it still won’t work plz help!!

  • Casual Listener
  • Plan Free     Device (iPhone 11   im having trouble redeeming my gift card I put In the code and it also asks or a postal code which I also entered and it still won’t work plz h...
  • Mattindt
  • Visitor
  • 5602 Views
  • 6 replies
  • 2 likes
  • 5602 Views
  • 6 replies
  • 2 likes