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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4090 Views
  • 23 replies
  • 2 likes
  • 4090 Views
  • 23 replies
  • 2 likes

Still getting advertising on a premium account.

I'm paying full price for a premium family account to get rid of adverts yet I'm still getting them when I listen to podcasts. Is this a bug? The entire point of paying for premium is to get rid of ads entirely.

  • Casual Listener
  • I'm paying full price for a premium family account to get rid of adverts yet I'm still getting them when I listen to podcasts. Is this a bug? The entire point of paying for premium is to get rid of a...
  • WayneBee
  • Music Fan
  • 779 Views
  • 8 replies
  • 3 likes
  • 779 Views
  • 8 replies
  • 3 likes

Solved!! Error Page When Claiming a Reward Within Spotify App

PlanPremium Mini for 7 days for 2 PHP (Reward)CountryPhilippinesDeviceSamsung Galaxy A20sOperating SystemAndroid 11 My Question or Issue1. I open Spotify app.2. I tap "Rewards" tab on bottom right.3. Then I tap "Rewards" on top of the Rewards page.4....

Screenshot_20220815-144039_Spotify~2.png Screenshot_20220815-144044_Spotify~2.png Screenshot_20220815-144110_Spotify.png Screenshot_20220815-144116_Spotify.png
  • Casual Listener
  • Plan Premium Mini for 7 days for 2 PHP (Reward) Country Philippines Device Samsung Galaxy A20s Operating System Android 11   My Question or Issue 1. I open Spotify app. 2. I tap "Rewa...
  • saturnrosess
  • Visitor
  • 6985 Views
  • 3 replies
  • 2 likes
  • Premium Mini
    Spotify Rewards
  • 6985 Views
  • 3 replies
  • 2 likes

After updating my Credit Card which expired, I now pay 1€ more per month!

PlanPremiumCountryFranceDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Premium Country France Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

I can't subscribe to Spotify Family using my credit card

PlanPremiumCountryPhilippinesDeviceRedmi Note 12 Pro Plus 5GOperating SystemAndroid 12 My Question or IssueI can't subscribe to Spotify Family via credit card. Can you assist me with this?

  • Newbie
  • Plan Premium Country Philippines Device Redmi Note 12 Pro Plus 5G Operating System Android 12   My Question or Issue I can't subscribe to Spotify Family via credit card. Can you assis...
  • Maxim
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Setting up an account for non-profits

We would like to set up an account for the non-profit agency. Does spotify have special pricing or have tax exempt accounts? If so where do we find them?

  • Visitor
  • We would like to set up an account for the non-profit agency. Does spotify have special pricing or have tax exempt accounts?  If so where do we find them?     
  • Maxim
  • Spotify Star
  • 1222 Views
  • 1 replies
  • 0 likes
  • 1222 Views
  • 1 replies
  • 0 likes

Your payment method and country don't match

My old credit card is no longer available and I need to update my subscription with my new card information and I get the error "Your payment method and country don't match." but they do.

  • Visitor
  • My old credit card is no longer available and I need to update my subscription with my new card information and I get the error "Your payment method and country don't match." but they do.
  • ChooseAGoodUsername
  • Roadie
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Money was deducted from my bank account but it's says the premium subscription was failed

PlanPremiumCountryIndia Device(Moto g60)Operating System( Android 12) My Question or Issue While buying one year standard (not a student) using UPI ,but page on Spotify payment said the transaction got failed. So I try a second time but cancelled tra...

  • Newbie
  •   Plan Premium Country India  Device (Moto g60) Operating System ( Android 12)     My Question or Issue   While buying one year standard (not a student) using UP...
  • ChooseAGoodUsername
  • Roadie
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Solved!! Premium not working

Hi I was hoping for helpI have “payed” twice now for 3months free premium on my accountand the payments succeededbut I dont have premiumand so cant cancel it when it ends help?

  • Casual Listener
  • Hi I was hoping for help I have “payed” twice now for 3months free premium on my account and the payments succeeded but I dont have premium and so cant cancel it when it ends   help?
  • ratinaouout
  • Visitor
  • 333 Views
  • 8 replies
  • 0 likes
  • 333 Views
  • 8 replies
  • 0 likes

Superuser Contribution over op duo abonnement maar nog steeds 2 rekeningen

Heb sinds een paar maanden een duo abonnement afgesloten. Mijn dochter had al een premium abonnement en ik heb haar uitgenodigd om lid te worden van mijn duo abonnement. Dit is geaccepteerd en als ik in mijn duo abonnement staan we ook beide als lid....

  • Visitor
  • Heb sinds een paar maanden een duo abonnement afgesloten. Mijn dochter had al een premium abonnement en ik heb haar uitgenodigd om lid te worden van mijn duo abonnement. Dit is geaccepteerd en als ik...
  • Joan
  • Moderator
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Plan change

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan I leave a family plan I am on to join a duo plan instead how do I remove myself from the ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Can I l...
  • AdamDam
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Por que con la oferta de 3 meses gratis me rechaza pero me hace un cargo?

Por qué cuando intento usar la oferta de 3 meses gratis rechaza mi tarjeta pero me hace un cobro de $10 pesos a ésta?

  • Visitor
  • Por qué cuando intento usar la oferta de 3 meses gratis rechaza mi tarjeta pero me hace un cobro de $10 pesos a ésta?
  • Lyubka
  • Moderator
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Changed to Duo but still charged for single premium account

PlanPremium/ DuoCountryUKDeviceHuawei p20Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy boyfriend has set up Duo for us to share as we were previously paying for two separate accounts. I received the confirmation via e...

  • Visitor
  • Plan Premium/ Duo Country UK Device Huawei p20 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My boyfriend has set up Duo for us to share as we ...
  • Maxim
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Solved!! Premium Duo Adress Issue

PlanPremium Duo CountryTurkey DeviceOppo Reno 4 Lite Operating SystemAndroid My Question or IssueI have recently bought premium duo to use with my girlfriend who lives with me. However i have problems confirming the adress from her spotify account. W...

  • Casual Listener
  • Plan Premium Duo   Country Turkey   Device Oppo Reno 4 Lite   Operating System Android   My Question or Issue I have recently bought premium duo to use with my girlfr...
  • burkoy35
  • Casual Listener
  • 173 Views
  • 4 replies
  • 0 likes
  • 173 Views
  • 4 replies
  • 0 likes

Can I get charged if my credit card doesn’t have enough money ?

PlanPremium Free TrialCountryFranceMy Question or IssueI have a Spotify premium account thanks to the free trial. After the free trial, can I get charged if my credit card attached to my account doesn’t have enough money ?

  • Casual Listener
  • Plan Premium Free Trial Country France My Question or Issue I have a Spotify premium account thanks to the free trial. After the free trial, can I get charged if my credit card attached to my ac...
  • Maxim
  • Spotify Star
  • 167 Views
  • 3 replies
  • 0 likes
  • 167 Views
  • 3 replies
  • 0 likes

Accidentally purchased premium on wrong account

PlanDuoCountryCanadaDeviceiPhone 11proOperating System My Question or Issue2 weeks ago I purchased the premium duo for myself and my son. We originally had separate accounts which I didn’t realize so when my cc expired on the payment details, I took ...

  • Casual Listener
  •   Plan Duo Country Canada Device iPhone 11pro Operating System   My Question or Issue 2 weeks ago I purchased the premium duo for myself and my son. We originally had separate acc...
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gutschein einloesen trotz bereits aktiven Abo

Hallo,Ich habe bereits ein Spotify Premium Abo. Die Gebuehren werden monatlich per Lastschrift von meinem Konto abgezogen.Ich habe nun einen Gutschein bekommen und diesen online aktiviert. Meine Frage: Setzt das Lastschriftverrfahren nun einmalig aut...

  • Newbie
  • Hallo, Ich habe bereits ein Spotify Premium Abo. Die Gebuehren werden monatlich per Lastschrift von meinem Konto abgezogen. Ich habe nun einen Gutschein bekommen und diesen online aktiviert.  ...
  • Dian
  • Spotify Legend
  • 6629 Views
  • 5 replies
  • 0 likes
  • 6629 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cuenta premium con ID falso

PlanFree/PremiumCountrySpainDeviceiphoneSEOperating System(iOS My Question or IssueMe enviaron un mail con un ID falso para que hiciera una cuenta premium. Sin darme cuenta activé esa Primo de 3 meses gratis con esa cuenta y ahora ni puedo disfrutar ...

  • Newbie
  • Plan Free/Premium Country Spain Device iphoneSE Operating System (iOS   My Question or Issue Me enviaron un mail con un ID falso para que hiciera una cuenta premium. Sin darme cuenta a...
  • OscarDC
  • Moderator
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Am I stupid? Created account for the three month free premium subscription. got billed for 1 month.

Hey, Sri Lankan here. I saw an advert on the three-month free Spotify plan for individual premium accounts in Sri Lanka Rupee on their website (this) and I clicked it. I was redirected to apply to the plan and pay to get this promotion and I brought ...

  • Casual Listener
  • Hey, Sri Lankan here.    I saw an advert on the three-month free Spotify plan for individual premium accounts in Sri Lanka Rupee on their website (this) and I clicked it. I was redir...
  • Maxim
  • Spotify Star
  • 201 Views
  • 6 replies
  • 0 likes
  • 201 Views
  • 6 replies
  • 0 likes

Solved!! Change plans, page not responding

Hi,I have been on a premium plan for years (not through a reseller). I am trying to change to a family plan. The page (https://www.spotify.com/nl/account/subscription/change/) is showing all upgrade options. When I press the select button on the fami...

  • Casual Listener
  • Hi, I have been on a premium plan for years (not through a reseller). I am trying to change to a family plan. The page (https://www.spotify.com/nl/account/subscription/change/) is showing all u...
  • Maxim
  • Spotify Star
  • 175 Views
  • 3 replies
  • 0 likes
  • 175 Views
  • 3 replies
  • 0 likes

Premium Duo - live at same address but can’t share?!

PlanPremium Duo CountryBelgium (UK method of payment) Device(iPhone XS Max) Operating System(iOS 16.5) My Question or IssueI have just bought the Premium Duo plan using a UK debit card. I live in Brussels but do not have a Belgian card. I managed to ...

  • Casual Listener
  • Plan Premium Duo   Country Belgium (UK method of payment)   Device (iPhone XS Max)   Operating System (iOS 16.5)   My Question or Issue I have just bought the Premium...
  • Maxim
  • Spotify Star
  • 115 Views
  • 3 replies
  • 0 likes
  • 115 Views
  • 3 replies
  • 0 likes