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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6564 Views
  • 23 replies
  • 2 likes
  • 6564 Views
  • 23 replies
  • 2 likes

My family subscription isn't allowing my family members to join

I live in two countries, the UK and Estonia. My son, who lives with me, is not allowed to become part of my family plan - it says he is in the wrong country. I've tried to set my Spotify account address using both my UK address and then my Estonia ad...

  • Visitor
  • I live in two countries, the UK and Estonia. My son, who lives with me, is not allowed to become part of my family plan - it says he is in the wrong country. I've tried to set my Spotify account addr...
  • Maxim
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family Member music ads

HiI updated my card (Visa). Then I invited a family member to join me. When they get music it has in it.Now he is getting messages that there is a problem. I assume it was updating my card. He now can't pass the notification and the only option is to...

  • Casual Listener
  • Hi I updated my card (Visa). Then I invited a family member to join me. When they get music it has in it. Now he is getting messages that there is a problem. I assume it was updating my card. He no...
  • Vasil
  • Moderator
  • 160 Views
  • 3 replies
  • 0 likes
  • 160 Views
  • 3 replies
  • 0 likes

change subscription

I want to change my subscription from Family to Premium. How do I do that, without loosing my playlists?Kind regards Anna Denmark

  • Visitor
  • I want to change my subscription from Family to Premium. How do I do that, without loosing my playlists? Kind regards  Anna Denmark          
  • Robin43
  • Visitor
  • 323 Views
  • 2 replies
  • 0 likes
  • 323 Views
  • 2 replies
  • 0 likes

Cancel subscription and keeping favourites and playlists?

My Question or IssueHello, I currently have a Premium Plan via a partner company, but want to upgrade to Premium Duo. Does my account - including all my favourite songs/playlists/etc - remain as it is, when I terminate the contract with the partner c...

  • Casual Listener
  • My Question or Issue Hello, I currently have a Premium Plan via a partner company, but want to upgrade to Premium Duo. Does my account - including all my favourite songs/playlists/etc - remain as it...
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help adding person to duo plan?

My husband and I both had separate accounts previously that we want to combine in a Spotify duo subscription. I can send him the invite and he enters the address exactly as it appears on the account but it always says there is an error so he can’t be...

  • Visitor
  • My husband and I both had separate accounts previously that we want to combine in a Spotify duo subscription. I can send him the invite and he enters the address exactly as it appears on the account ...
  • MihailY
  • Moderator
  • 1766 Views
  • 5 replies
  • 0 likes
  • 1766 Views
  • 5 replies
  • 0 likes

Solved!! Cancelled premium

PlanPremiumCountryGermany My Question or IssueI received notice today that my Spotify Premium account will be terminated at the end of February 2024 because I did not agree to the price increase. The catch: The Premium subscription was paid for with ...

  • Newbie
  • Plan Premium Country Germany   My Question or Issue I received notice today that my Spotify Premium account will be terminated at the end of February 2024 because I did not agree to the pr...
  • Prague
  • Spotify Star
  • 215 Views
  • 1 replies
  • 1 likes
  • 215 Views
  • 1 replies
  • 1 likes

Duo invite link issues

PlanPremiumCountryUK/PortugalDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue The Duo invite link won't let my partner access the second account, we are using the sa...

  • Visitor
  • Plan Premium Country UK/Portugal Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Maxim
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

how to change currency from BDT to USD without changing country?

PlanFree to FamilyCountryBangladeshDevicegoogle pixel 5aOperating SystemAndroid My Question or IssueI want to purchase family plan with AMEX card. I live in Bangladesh so my currency is showing in BDT. My bank does international transaction in USD. S...

  • Newbie
  •   Plan Free to Family Country Bangladesh Device google pixel 5a Operating System Android   My Question or Issue I want to purchase family plan with AMEX card. I live in Banglades...
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Change country error

I searched a bit in the Community Blog and in the FAQ section but still can't find a solution.My plan is Premium, originally opened in Greece. Now that I want to change the card that I'm paying my subscription, along with the country, as the billing ...

  • Newbie
  • I searched a bit in the Community Blog and in the FAQ section but still can't find a solution. My plan is Premium, originally opened in Greece. Now that I want to change the card that I'm paying my ...
  • Maxim
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Superuser Contribution PREMIUM SUBSCRIPTION WEB IS NOT WORKING

Hi, apparently when I follow the link to "get premium", the web says "something gone wrong" and I can't even see any plans to click on. Will it be solved soon?Country: Vietnam

  • Visitor
  • Hi, apparently when I follow the link to "get premium", the web says "something gone wrong" and I can't even see any plans to click on. Will it be solved soon? Country: Vietnam  
  • OscarDC
  • Moderator
  • 275 Views
  • 3 replies
  • 1 likes
  • 275 Views
  • 3 replies
  • 1 likes

I can’t figure out which account I need to cancel

My Question or IssueI was going through bank stuff today and realized on two separate cards/accounts I’m being charged the same monthly amount by Spotify. I don’t think it’s an error on their part- or a scam even. I’m wondering if I accidentally sign...

  • Visitor
  • My Question or Issue I was going through bank stuff today and realized on two separate cards/accounts I’m being charged the same monthly amount by Spotify. I don’t think it’s an error on their part-...
  • AdamDam
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

can I get a refund for my Spotify premium as I forgot to cancel it

but I forgot to cancel my Spotify premium before it was renewed and now have been charged for a month

  • Visitor
  • but I forgot to cancel my Spotify premium before it was renewed and now have been charged for a month
  • Samina80
  • Visitor
  • 6857 Views
  • 3 replies
  • 0 likes
  • 6857 Views
  • 3 replies
  • 0 likes

Como desvinculo mi tarjeta de credito de una cuenta

Hace aproximadamente un año se me descuenta 4500 pesos chilenos de mi cuenta bancaria por una supuesta suscripcion a spotify cuando yo en ningun momento me e suscribido me gustaria saber de que dispositivo probiene esa suscripcion y sabes como la can...

  • Visitor
  • Hace aproximadamente un año se me descuenta 4500 pesos chilenos de mi cuenta bancaria por una supuesta suscripcion a spotify cuando yo en ningun momento me e suscribido me gustaria saber de que dispo...
  • Jose_M
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

student subscription changed to premium

I’ve had the student subscription that is 5,99€/month but today i got to pay 10,99€ and i took a look and it switched to premium subscription

  • Visitor
  • I’ve had the student subscription that is 5,99€/month but today i got to pay 10,99€ and i took a look and it switched to premium subscription 
  • Anyk17
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Solved!! Duo plan does not let me join

PlanCurrently free but trying to join DuoCountryGermanyDeviceMacBook Air 2019, Xiaomi Redmi Note 11+ ProOperating SystemAndroid 11 My Question or IssueI have been trying to join a duo account with a person living inside the same apartment as me in Ge...

  • Regular
  •   Plan Currently free but trying to join Duo Country Germany Device MacBook Air 2019, Xiaomi Redmi Note 11+ Pro Operating System Android 11   My Question or Issue I have been try...
  • Al1281
  • Regular
  • 210 Views
  • 7 replies
  • 0 likes
  • 210 Views
  • 7 replies
  • 0 likes

Superuser Contribution Failed Payment Warning!

How about before cutting a subscription because the credit card is expiring the system generates an automatic email to user of failed payment…. You cancelled my subscription with NO prior warning. Payment failures can happen but I have NEVER EVER com...

  • Visitor
  • How about before cutting a subscription because the credit card is expiring the system generates an automatic email to user of failed payment….   You cancelled my subscription with NO prior wa...
  • Kiril
  • Moderator
  • 456 Views
  • 1 replies
  • 0 likes
  • 456 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment issue (failed)

Planstudent PremiumCountrypakistanMy Question or Issuei have been trying to pay with my meezan bank and habib metro visa cards but the payment is failing after i enter the one time password provided by the bank, i have called the bank and they've sai...

  • Newbie
  •   Plan student Premium Country pakistan My Question or Issue i have been trying to pay with my meezan bank and habib metro visa cards but the payment is failing after i enter the one time ...
  • Maria
  • Moderator
  • 899 Views
  • 3 replies
  • 1 likes
  • 899 Views
  • 3 replies
  • 1 likes

I am unable to pay for premium with Smart Load

PlanPremium IndividualCountryPhilippinesDeviceGoogle Pixel 7Operating SystemAndroid 14 My Question or IssueI am unable to pay for premium with my Smart load. I don't know why this is, as I was able to pay for it previously, and I have more than the a...

  • Newbie
  • Plan Premium Individual Country Philippines Device Google Pixel 7 Operating System Android 14   My Question or Issue I am unable to pay for premium with my Smart load. I don't know why...
  • tonnn
  • Visitor
  • 998 Views
  • 2 replies
  • 0 likes
  • 998 Views
  • 2 replies
  • 0 likes

Subriction premium cancellation fee

Hello and happy new year, I'm sending you for a matter that I’m dealing with the premium Spotify subscription. I accidentally payed for an individual Spotify premium subscription, and I wanted to pay for the Premium family Spotify subscription. I cha...

  • Newbie
  • Hello and happy new year,   I'm sending you for a matter that I’m dealing with the premium Spotify subscription. I accidentally payed for an individual Spotify premium subscription, and I want...
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

I tapped in my gift card code but it said that it's invalid ?

I have checked all the numbers and letters and they are correct. I have tried multiple times and it still won't work

  • Visitor
  • I have checked all the numbers and letters and they are correct. I have tried multiple times and it still won't work
  • Maxim
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes