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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59382 Views
  • 25 replies
  • 5 likes
  • 59382 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35404 Views
  • 19 replies
  • 2 likes
  • 35404 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26569 Views
  • 16 replies
  • 2 likes
  • 26569 Views
  • 16 replies
  • 2 likes

Superuser Contribution Suscripción

me cobraron la suscripción premium el 5 de septiembre y hoy me quisieron cobrar otra vez

  • Visitor
  • me cobraron la suscripción premium el 5 de septiembre y hoy me quisieron cobrar otra vez
  • Dian
  • Moderator
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

I want to refund my subscription

I want to return the money for the subscription because money was debited from her without my permission and I don’t listen to music, especially in my country it’s expensive

  • Visitor
  • I want to return the money for the subscription because money was debited from her without my permission and I don’t listen to music, especially in my country it’s expensive  
  • Ximzend
  • Roadie
  • 105 Views
  • 1 replies
  • 0 likes
  • Help
  • 105 Views
  • 1 replies
  • 0 likes

Why do I have to wait 12 months to join another plan

So my plan ran out and we had a different credit card and now I can’t join the new plan. This is literally the dumbest thing I’ve ever seen and regret ever getting Spotify. Please just get rid of that dumb rule.

  • Casual Listener
  • So my plan ran out and we had a different credit card and now I can’t join the new plan. This is literally the dumbest thing I’ve ever seen and regret ever getting Spotify. Please just get rid of tha...
  • Maxim
  • Spotify Star
  • 166 Views
  • 3 replies
  • 1 likes
  • 166 Views
  • 3 replies
  • 1 likes

3 months free premium

Received promo in my inbox "Last chance for 3 free months of premium"When going further I notice it says free for only 1 month.How so? And how can I get the free 3 months done.

  • Visitor
  • Received promo in my inbox "Last chance for 3 free months of premium" When going further I notice it says free for only 1 month. How so? And how can I get the free 3 months done.
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

How can I download an invoice with VAT for my premium plan?

I am using a Premium account. Law in Poland needs an invoice for even $1 going out of the account to be linked to an invoice. I can't find an option to download an invoice or add VAT anywhere.

  • Visitor
  • I am using a Premium account. Law in Poland needs an invoice for even $1 going out of the account to be linked to an invoice.   I can't find an option to download an invoice or add VAT an...
  • Maxim
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Hulu subscription

Hi I just got a Spotify premium student plan, and my Spotify is working, but I can't get my free Hulu subscription to work. I already activated my Hulu account on the Spotify website and even have a profile on Hulu, but Hulu keeps trying to get me to...

  • Newbie
  • Hi I just got a Spotify premium student plan, and my Spotify is working, but I can't get my free Hulu subscription to work. I already activated my Hulu account on the Spotify&nbsp...
  • Kiril
  • Moderator
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Duo subscription but problem with adress

PlanDuoCountryBelgium (french)DeviceallOperating System My Question or IssueI just start a duo subscription, it's ok but when my husband want to connect, spotify said that our adress are differents. Worse ! It said that we didn't live in he same coun...

  • Casual Listener
  • Plan Duo Country Belgium (french) Device all Operating System     My Question or Issue I just start a duo subscription, it's ok but when my husband want to connect, spotify said t...
  • Jose_M
  • Spotify Star
  • 336 Views
  • 9 replies
  • 2 likes
  • 336 Views
  • 9 replies
  • 2 likes

Superuser Contribution Emisión de factura

El día de hoy me han enviado un correo en el cual dan aviso de un incremento en el precio de mi suscripción por el concepto de impuestos. Ya que van a comenzar a realizar el cobro del mismo, ¿cual será el método para la solicitud de factura? El impue...

  • Casual Listener
  • El día de hoy me han enviado un correo en el cual dan aviso de un incremento en el precio de mi suscripción por el concepto de impuestos.  Ya que van a comenzar a realizar el cobro del mismo, ¿...
  • IvanZenteno
  • Newbie
  • 4237 Views
  • 6 replies
  • 0 likes
  • 4237 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Re: Subscription plans in Azerbaijan

PlanFamily/PremiumCountryAzerbaijanDeviceXiaomi Redmi 5aOperating SystemAndroid 8.1 There is currently only premium spotify plan in Azerbaijan. Me and my family would like to use Family plan. Is it temporary or not?

  • Casual Listener
  •   Plan Family/Premium Country Azerbaijan Device Xiaomi Redmi 5a Operating System Android 8.1   There is currently only premium spotify plan in Azerbaijan. Me and my family would l...
  • Shabrang
  • Visitor
  • 822 Views
  • 7 replies
  • 5 likes
  • 822 Views
  • 7 replies
  • 5 likes

Superuser Contribution Premium doesnt work

I recently upgraded my spotify to premium using the free 3 month trial thats going on right now. I revieved a receipt per email and checked multiple times if it really was the right account, yet the account still shows as free. I tried the same with ...

  • Visitor
  • I recently upgraded my spotify to premium using the free 3 month trial thats going on right now. I revieved a receipt per email and checked multiple times if it really was the right account, yet the ...
  • Alex
  • Moderator
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambie a Premium, llego el recibo por E-Mail, pero no esta el codigo premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Dian
  • Moderator
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Solved!! 2 months premium for friends

So i recently got premium and then a notification popped up which gave me a refferal link that I could pass on to my friends giving them free premium for two months , my query is that after the two months end , does the subscription fee get billed to...

  • Casual Listener
  • So i recently got premium and then a notification popped up which gave me a refferal link that I could pass on to my friends giving them free premium for two months , my query is that after the two m...
  • Maxim
  • Spotify Star
  • 96 Views
  • 3 replies
  • 0 likes
  • 96 Views
  • 3 replies
  • 0 likes

Suscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey my name is sarah im from colombia and i just had an issue with the 3 month free trial tha...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hey my ...
  • Maxim
  • Spotify Star
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Superuser Contribution plan changed from individual to duo after updating card info

my plan changed from individual to duo after updating my card info, is there any way to revert this mess? I DO NOT want or pĺan to share my plan with anyone so i dont **bleep**ing care about duo I WANT MY MONEY BACK I?M PAYING WITH A PREPAID CARD

  • Newbie
  • my plan changed from individual to duo after updating my card info, is there any way to revert this mess? I DO NOT want or pĺan to share my plan with anyone so i dont **bleep**ing care about duo &nb...
  • Jeremy
  • Spotify
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to upgrade to premium even after payment

I have updated payment to premium this month too but my spotify account seems to not be able to switch to premium. Please look into it

  • Visitor
  • I have updated payment to premium this month too but my spotify account seems to not be able to switch to premium. Please look into it
  • OscarDC
  • Moderator
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Superuser Contribution New way to share content with account users to avoid content from being stopped.

Allow (even if it needs to be a paid feature) to play content from the same account (playlists, etc.) in at least two devices. It is extremely annoying to build music playlists with the entire family at home but when loading up the list in my car no ...

  • Visitor
  • Allow (even if it needs to be a paid feature) to play content from the same account (playlists, etc.) in at least two devices. It is extremely annoying to build music playlists with the entire family...
  • AlejaR
  • Moderator
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Didn't get premium trial

PlanPremiumCountrySaudi ArabiaDeviceiPhone xrOperating Systemlatest oneMy Question or IssueI just subscribed to a one month premium plan but I didn't get my three months free trial. why is that? This is my first time subscribing in Spotify ever.

  • Casual Listener
  • Plan Premium Country Saudi Arabia Device iPhone xr Operating System latest one My Question or Issue I just subscribed to a one month premium plan but I didn't get my three months free trial....
  • Yordan
  • Moderator
  • 100 Views
  • 2 replies
  • 0 likes
  • 100 Views
  • 2 replies
  • 0 likes

Change Plan Question

What day would it be best to change a spotify plan?Currently I want to change from the individual premium plan paid by my Paypal to the premium duo . I checked my account and it said that the plan would "automatically renew on 2022-09-15.", but when ...

  • Visitor
  • What day would it be best to change a spotify plan? Currently I want to change from the individual premium plan paid by my Paypal to the premium duo . I checked my account and it said that the plan ...
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes