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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5216 Views
  • 23 replies
  • 2 likes
  • 5216 Views
  • 23 replies
  • 2 likes

Issue with changing country, payment address and adding family member for Duo Account

Duo Plan Help PlanPremiumCountryGermany (I moved from USA to Germany)DeviceMacbook Air My Question or IssueMy partner and I live together and I'm trying to give him access via Duo. When I try to change my country, payment and address - it does not wo...

  • Casual Listener
  • Duo Plan Help  Plan Premium Country Germany (I moved from USA to Germany) Device Macbook Air   My Question or Issue My partner and I live together and I'm trying to give him acces...
  • Maxim
  • Spotify Star
  • 138 Views
  • 3 replies
  • 0 likes
  • 138 Views
  • 3 replies
  • 0 likes

Can't change from family premium back to individual.

Someone logged it into my account without my knowledge, however by the time i found out about it, he/she changed my plan from individual to family, now for some unknown reason i can't find the individual plan there. Please help me out with this i wou...

  • Visitor
  • Someone logged it into my account without my knowledge, however by the time i found out about it, he/she changed my plan from individual to family, now for some unknown reason i can't find the indivi...
  • Maxim
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Premium Duo just subscribed and my boyfriend sharing the same flat is not accepted

Hello, I had Premium Free and just moved to Premium Duo. I guess that when I opened my account I was still living in Italy. I leave in Austria with my boyfriend now and I wanted to share the account with him. He is sitting next to me and Spotify is s...

  • Visitor
  • Hello,   I had Premium Free and just moved to Premium Duo. I guess that when I opened my account I was still living in Italy. I leave in Austria with my boyfriend now and I wanted to share the...
  • Maxim
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium charged me before billing date

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUsDeviceSmasung a54 My Question or Issueso I had spotify individual free trial and did not want to keep it, so I w...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. PlanPremium Country Us Device Smasung a54   My Question or Issue ...
  • AlejaR
  • Moderator
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Solved!! Can paid subscriptions be shared with family accounts?

Plan Family Premium Country Australia Device Various Operating System Various Hi all,I recently paid for a podcast subscription. Is it possible to share this with my Spotify family accounts? Thanks

  • Music Fan
  • Plan Family Premium Country Australia  Device Various Operating System Various   Hi all, I recently paid for a podcast subscription. Is it possible to share this with my Spotify family a...
  • 1110079800
  • Visitor
  • 660 Views
  • 2 replies
  • 0 likes
  • 660 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problemas con el pago

Hola que tal? A ver si alguien me puede ayudar.Todos los meses pago spotify con la tarjeta de credito y me lo debita automaticamente. El ultimo pago efectuado que se registra en mi resumen es del 4/06 por el mes de mayo... y estamos a junio y spotify...

  • Newbie
  • Hola que tal? A ver si alguien me puede ayudar. Todos los meses pago spotify con la tarjeta de credito y me lo debita automaticamente. El ultimo pago efectuado que se registra en mi resumen es del 4...
  • Vasil
  • Moderator
  • 1090 Views
  • 7 replies
  • 2 likes
  • 1090 Views
  • 7 replies
  • 2 likes

Duo Account not accepting my wife.

When my wife tries to join my Duo Account, in the "Enter your address" screen, she types in our address (the one that is on my account) and it tells her she is in the wrong country. We are 3 feet apart.

  • Visitor
  • When my wife tries to join my Duo Account, in the "Enter your address" screen, she types in our address (the one that is on my account) and it tells her she is in the wrong country. We are 3 feet ap...
  • Maxim
  • Spotify Star
  • 183 Views
  • 3 replies
  • 0 likes
  • 183 Views
  • 3 replies
  • 0 likes

I started with the wrong plan

PlanIndividualBrazilMy Question or IssueI wanted to have a trial month, and start paying monthly afterwards, but I wasn't paying attention and selected the wrong plan, could they make me have this month for free?

  • Visitor
  • Plan Individual Brazil My Question or Issue I wanted to have a trial month, and start paying monthly afterwards, but I wasn't paying attention and selected the wrong plan, could they make me have...
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Subscription with Vodaphone Ends Tomorrow

My subscription with Vodaphone ends tomorrow. I would like to continue with Spotify premium, in order for that to happen I will need a new subscription. From tomorrow i will lose all downloaded playlist if I dont get the premium subscription. I tried...

  • Visitor
  • My subscription with Vodaphone ends tomorrow. I would like to continue with Spotify premium, in order for that to happen I will need a new subscription. From tomorrow i will lose all downloaded playl...
  • Maxim
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Cannot cancel subscription, option not visible (screenshot)

PlanPremiumCountryindiaDeviceiPhone14Operating SystemiOS 10 My Question or Issue I cannot find where to cancel the subscription. I checked but there is no option. They said check payment but where. There is no link, payment is just a word it’s not a ...

  • Newbie
  •   Plan Premium Country india Device iPhone14 Operating System iOS 10   My Question or Issue   I cannot find where to cancel the subscription. I checked but there is no opti...
  • Prague
  • Spotify Star
  • 114 Views
  • 2 replies
  • 1 likes
  • 114 Views
  • 2 replies
  • 1 likes

If I log out do my Spotify scp will it still charge my account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Prague
  • Spotify Star
  • 308 Views
  • 1 replies
  • 1 likes
  • 308 Views
  • 1 replies
  • 1 likes

Superuser Contribution Invoice

Send a email invoice every month with VAT and name of the company, because some people use Spotify for work but not for commercial usage.Example : Sound engineer who wants to listen to music to calibrate the sound system. Thank you

  • Visitor
  • Send a email invoice every month with VAT and name of the company, because some people use Spotify for work but not for commercial usage. Example : Sound engineer who wants to listen to music to c...
  • Vasil
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Upgrading to duo premium plan

Hi I have just recently upgraded to the duo premium plan however nothing is reflecting on my account in that I still can’t play songs off line and I have adverts- what do I need to do?Plan/PremiumCountrySouth Africa Device(iPhone 11Operating System(i...

  • Visitor
  • Hi I have just recently upgraded to the duo premium  plan however nothing is reflecting on my account in that I still can’t play songs off line and I have adverts- what do I need to do? Plan /...
  • Maxim
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Changing from student to individual plan early

Hi, I am currently on a premium student plan. It changes to an individual premium plan in two days. I would like to update my plan to individual premium today. However, when I try to change my plan in accounts it does not give me this option. Is ther...

  • Newbie
  • Hi,   I am currently on a premium student plan. It changes to an individual premium plan in two days.   I would like to update my plan to individual premium today. However, when I try t...
  • Maxim
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

over charged

hi, I redeemed my student premium since September this year. but this month I got charged as a premium individual instead. I was wondering if I could get refunded for being over charged?

  • Visitor
  • hi, I redeemed my student premium since September this year. but this month I got charged as a premium individual instead.    I was wondering if I could get refunded for being over charge...
  • Luan
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

never got Free Trial

PlanFree/PremiumCountry US Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey i have not used the free trial yet. How can I start my free trial?

  • Newbie
  • Plan Free/Premium Country US   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hey ...
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Trying to change my country so I can join my partners duo account.

I am unable to change my country to combine accounts with my partner. I have a valid payment method and address for the country I want to change to but still am unable to update to another country.

  • Visitor
  • I am unable to change my country to combine accounts with my partner. I have a valid payment method and address for the country I want to change to but still am unable to update to another country.
  • Maxim
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes