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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 46187 Views
  • 16 replies
  • 4 likes
  • 46187 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28969 Views
  • 19 replies
  • 2 likes
  • 28969 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20323 Views
  • 6 replies
  • 1 likes
  • 20323 Views
  • 6 replies
  • 1 likes

Superuser Contribution accidentally activated Premium Duo

I accidently changed to Premium Duo, but not linked two accounts. I want to avoid that I get charged for this at the end of the month. Can this be ensured?

  • Casual Listener
  • I accidently changed to Premium Duo, but not linked two accounts. I want to avoid that I get charged for this at the end of the month. Can this be ensured?  
  • Hetlam
  • Newbie
  • 879 Views
  • 6 replies
  • 0 likes
  • 879 Views
  • 6 replies
  • 0 likes

Superuser Contribution FUI COBRADA INDEVIDAMENTE DUAS VEZES

PlanPremiumCountryBrasilDeviceMotorola Operating SystemAndroid My Question or IssueEu tinha o plano universitario, e sem eu fazer nenhuma alteração, ele mudou pro plano normal sozinho, eu vi a cobrança reclamei, cancelei o spotify, e esse mes me cobr...

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  • Casual Listener
  •   Plan Premium Country Brasil Device Motorola  Operating System Android    My Question or Issue Eu tinha o plano universitario, e sem eu fazer nenhuma alteração, ele mu...
  • MafeG
  • Moderator
  • 194 Views
  • 3 replies
  • 0 likes
  • 194 Views
  • 3 replies
  • 0 likes

Solved!! 404 when I try to start a student premium

PlanStudent PremiumCountrySouth KoreaDeviceSamsung s20 ultra, Lg gram Operating SystemSpotify app with Microsoft edge, Chrome and internet explorer with my laptop.My Question or Issue Every time I try to click get started for student premium plan it ...

  • Newbie
  • Plan Student Premium Country South Korea Device Samsung s20 ultra, Lg gram  Operating System Spotify app with Microsoft edge, Chrome and internet explorer with my laptop. My Question or ...
  • Maxim
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tekrardan "1 Aylık Ücretsiz" Kampanyasından Yararlanabilir miyim?

PlanfreeÜlkeTürkiyeAygıt-İşletim SistemiWindows - Android Sorum veya SorunumDaha önce premium satın almıştım. belli bir süre sonra tekrardan ücretsiz hesaba geçiş yaptım. Tekrardan premium hesap satın almak istiyorum. 1 Ay ücretsiz kampanyasından yar...

  • Newbie
  • Plan free Ülke Türkiye Aygıt - İşletim Sistemi Windows - Android   Sorum veya Sorunum Daha önce premium satın almıştım. belli bir süre sonra tekrardan ücretsiz hesaba geçiş yaptım. Tek...
  • MafeG
  • Moderator
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Не могу добавить человека

PlanPremiumCountryRussiaDeviceRedmi note 6 proOperating SystemAndroid MiuiMy Question or IssueНе могу добавить второго человека в свой аккаунт. У меня 1 месяц бесплатно, он уже давно пользуется сервисом. Адреса совпадают.Только не говорите, что у нег...

  • Newbie
  •   Plan Premium Country Russia Device Redmi note 6 pro Operating System Android Miui My Question or Issue Не могу добавить второго человека в свой аккаунт. У меня 1 месяц бесплатно, о...
  • CarlosE
  • Moderator
  • 274 Views
  • 1 replies
  • 1 likes
  • 274 Views
  • 1 replies
  • 1 likes

Superuser Contribution I can't join Family Mix

Plan Premium Country USA Device iPhone 8 Operating System iOS 12.3.1 My Question or Issue I was poking around Family Mix, and saw an option to "Join Family Mix" - I wasn't sure what this meant as I thought I was already part of my Family Mix. I click...

  • Visitor
  • Plan Premium Country USA Device iPhone 8 Operating System iOS 12.3.1   My Question or Issue I was poking around Family Mix, and saw an option to "Join Family Mix" - I wasn't ...
  • Charly13
  • Newbie
  • 9889 Views
  • 31 replies
  • 6 likes
  • Premium for Family
  • 9889 Views
  • 31 replies
  • 6 likes

Цены премиум подписки в СНГ

Я живу в Украине, и цена составляет $ 4,99, также пробная версия составляет 1 месяц, когда она составляет 3 месяца в России.Вы думаете, что цена подходит, но это не так. Во-первых, уровень жизни в России намного выше, чем на Украине и остальных стран...

  • Casual Listener
  • Я живу в Украине, и цена составляет $ 4,99, также пробная версия составляет 1 месяц, когда она составляет 3 месяца в России. Вы думаете, что цена подходит, но это не так.   Во-первых, уровень ж...
  • SVRW
  • Newbie
  • 2334 Views
  • 4 replies
  • 12 likes
  • 2334 Views
  • 4 replies
  • 12 likes

Solved!!Superuser Contribution Being charged extra for no reason

Hey Spotify Community/Spotify Help Team, I am currently using PayPal as my payment method for my subscription at the moment and am being charged an extra amount beyond what is advertised. I am currently on the student plan for 5.99 and am getting cha...

  • Newbie
  • Hey Spotify Community/Spotify Help Team,   I am currently using PayPal as my payment method for my subscription at the moment and am being charged an extra amount beyond what is advertised. I ...
  • Eni
  • Moderator
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Remove subscription

I have subscribed to two different accounts and i need to cancel one of them unfortunately i do not now the other account info.

  • Newbie
  • I have subscribed to two different accounts and i need to cancel one of them unfortunately i do not now the other account info.
  • Jose_M
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adding a new payment method forced me to change subscription?

Recently i have a new card, so to extend my subscription i needed to add new payment method. When I pressed magic button "add payment method" for some reason they showed me that I'm going to buy premium for duo (even tho I had a student subscription)...

  • Casual Listener
  • Recently i have a new card, so to extend my subscription i needed to add new payment method.  When I pressed magic button "add payment method" for some reason they showed me that I'm going to b...
  • MafeG
  • Moderator
  • 594 Views
  • 8 replies
  • 2 likes
  • 594 Views
  • 8 replies
  • 2 likes

Solved!!Superuser Contribution I can't find the recurring payments option in Spotify student plan

PlanFree/PremiumCountryINDIAOperating SystemAndroid, Windows 10 My Question or IssueI tried many times to pay recurring payments for Spotify student plan but every time the one month plan arises and there is no recurring payments plan. I already cont...

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  • Regular
  • Plan Free/Premium Country INDIA Operating System Android, Windows 10   My Question or Issue I tried many times to pay recurring payments for Spotify student plan but every time the one m...
  • Alex
  • Moderator
  • 1426 Views
  • 11 replies
  • 1 likes
  • student plan
  • 1426 Views
  • 11 replies
  • 1 likes

Superuser Contribution Проблема с приобретением подписки

Хочу приобрести подписку. Локализацию показывает Украина но на данный момент я проживаю в РФ. При оплате картой Яндекс денег выдает ошибку. Что делать? PlanПремиум дуоCountryРоссия. Прошу заменить в профиле.DeviceXiaomi a1Operating SystemAndroid My Q...

  • Newbie
  • Хочу приобрести подписку. Локализацию показывает Украина но на данный момент я проживаю в РФ. При оплате картой Яндекс денег выдает ошибку. Что делать?  Plan Премиум дуо Country Россия. Прош...
  • Alex
  • Moderator
  • 1912 Views
  • 7 replies
  • 1 likes
  • 1912 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution Mobile Payment Error [Something went wrong]

PlanPremium (Student)CountryIndonesiaDeviceASUS K43SJOperating SystemWindows 10 My Question or IssueI have Student Discount verified by SheerID , and im about to upgrade my spotify to premium with student discount and use mobile payment monthly for 1...

  • Newbie
  • Plan Premium (Student) Country Indonesia Device ASUS K43SJ Operating System Windows 10   My Question or Issue I have Student Discount verified by SheerID , and im about to upgrade my s...
  • Alex
  • Moderator
  • 2180 Views
  • 13 replies
  • 0 likes
  • 2180 Views
  • 13 replies
  • 0 likes

Superuser Contribution Subscribing to Premium in a different country.

PlanFreeCountrySerbia My Question or IssueHere's the thing. I live in a country where Spotify has only this year become officially supported and I absolutely refuse to set my country to this one. I've been using a VPN to listen to the US catalogue. A...

  • Regular
  • Plan Free Country Serbia   My Question or Issue Here's the thing. I live in a country where Spotify has only this year become officially supported and I absolutely refuse to set my country...
  • MafeG
  • Moderator
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Early Billing

PlanPremiumCountryNigeriaDeviceitel a56 My Question or Issuemy premium plan would typically bill on the 2nd, but last month there was no money on the card so it did not. on the 23rd of the month when there was finally money in it i changed the plan t...

  • Casual Listener
  • Plan Premium Country Nigeria Device itel a56   My Question or Issue my premium plan would typically bill on the 2nd, but last month there was no money on the card so it did not. on the ...
  • Jeremy
  • Moderator
  • 185 Views
  • 3 replies
  • 0 likes
  • 185 Views
  • 3 replies
  • 0 likes

ads in Podcasts with premium

PlanPremiumCountryAustria My Question or Issue Hello, I'm a premium member for some time now and I've noticed that all of a sudden I get ads in between podasts (or at the beginnung/ending of an episode).Now I mostly listen to american podcasts and th...

  • Casual Listener
  • Plan Premium Country Austria   My Question or Issue   Hello, I'm a premium member for some time now and I've noticed that all of a sudden I get ads in between podasts (or at the begi...
  • eeple29
  • Regular
  • 321 Views
  • 3 replies
  • 0 likes
  • 321 Views
  • 3 replies
  • 0 likes

Why I am seeing fullpage banners being a paid customer?

PlanPremiumCountryMaltaDeviceRedmi k20 ProOperating SystemAndroid My Question or IssueWhy, even being a paid customer, each and every time I open the app, I receive a fullpage banner with some random ads? I pay for premium because of the ads, and now...

  • Newbie
  • Plan Premium Country Malta Device Redmi k20 Pro Operating System Android   My Question or Issue Why, even being a paid customer, each and every time I open the app, I receive a fullpag...
  • Billy-J
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • ads
    banner
    fullpage
    Premium
  • 257 Views
  • 1 replies
  • 0 likes

When will i get my money back?

Hello! Today I requested a refund and I was wondering how long does it take spotify to give us a refund? Thank you!

  • Visitor
  • Hello! Today I requested a refund and I was wondering how long does it take spotify to give us a refund? Thank you!
  • Billy-J
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

[Android][Partnership] Tiktok offer 4 month

It's been 3 days i'm trying to get the code from the tiktok offer for the 4 month subscription but i can't find it, please help me. - No it isn't on the page - No it isn't in the link of the page

  • Visitor
  • It's been 3 days i'm trying to get the code from the tiktok offer for the 4 month subscription but i can't find it, please help me.   - No it isn't on the page  - No it isn't in the ...
  • Billy-J
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • Android
    Partnership
  • 297 Views
  • 1 replies
  • 0 likes

Solved!! Do remaining months adds up in yearly subscription?

PlanPremiumCountrySingapore My Question or IssueApparently I still have ~3 months left on my yearly individual subscription. So will the remaining months adds up if I renew the same subscription now? Will it be 3+12= 15 months if I renew?

  • Casual Listener
  • Plan Premium Country Singapore   My Question or Issue Apparently I still have ~3 months left on my yearly individual subscription. So will the remaining months adds up if I renew the same ...
  • Billy-J
  • Spotify Star
  • 255 Views
  • 3 replies
  • 0 likes
  • 255 Views
  • 3 replies
  • 0 likes