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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8090 Views
  • 23 replies
  • 2 likes
  • 8090 Views
  • 23 replies
  • 2 likes

I can’t cancel my Premium account of orange Egypt and keep charging for it

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • user-removed
  • Not applicable
  • 495 Views
  • 2 replies
  • 0 likes
  • 495 Views
  • 2 replies
  • 0 likes

Re: Premium Duo doesn't work

Hello, I have à similaires problems. My girlfriend have a Frebch account me a italian account. I update to French payement, but m'y Profil IS still on Italian account and I can't change my country. How can I solve this ?

  • Visitor
  • Hello, I have à similaires problems. My girlfriend have a Frebch account me a italian account. I update to French payement, but m'y Profil IS still on Italian account and I can't change my country. H...
  • Maxim
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Duo plan not working

My Question or IssueSo, I chose Duo premium plan and when I share my invite link to my friend who lives with me it doesn’t work. She types the same address as the one in my phone and it says that we need to live together and we are living together. C...

  • Visitor
  • My Question or Issue So, I chose Duo premium plan and when I share my invite link to my friend who lives with me it doesn’t work. She types the same address as the one in my phone and it says that w...
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Premium to Premium Student

PlanPremiumCountryUSA My Question or IssueI just paid the monthly payment for son's Premium account and just realized he can get a student discount. In the process of changing plans it is asking for payment again. Do I need to cancel the old plan fir...

  • Visitor
  • Plan Premium Country USA   My Question or Issue I just paid the monthly payment for son's Premium account and just realized he can get a student discount. In the process of changing plans ...
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps asking me for my payment details

So I paid for Spotify premium individual on the 21 of April and today I received an email from Spotify asking me to pay. Why is this happening, I even have the receipt sent to me by Spotify validating my subscription My Question or Issue

  • Visitor
  • So I paid for Spotify premium individual on the 21 of April and today I received an email from Spotify asking me to pay. Why is this happening, I even have the receipt sent to me by Spotify validatin...
  • Reysmum
  • Visitor
  • 815 Views
  • 4 replies
  • 0 likes
  • 815 Views
  • 4 replies
  • 0 likes

I can´t redeem my gift card.

I enter the code on the back of the card and it responds "You cannot apply this Premium code to your account. Most likely, you have a Premium subscription that cannot be combined with a Premium code." even though I´m in an individual premium plan, th...

  • Visitor
  • I enter the code on the back of the card and it responds "You cannot apply this Premium code to your account. Most likely, you have a Premium subscription that cannot be combined with a Premium code....
  • throwaway_user
  • Visitor
  • 209 Views
  • 2 replies
  • 0 likes
  • 209 Views
  • 2 replies
  • 0 likes

Superuser Contribution Does duo Premium work if we dont live together?

I would like to upgrade my Premium plan to Duo Premium in order to give my couple premium subscription, right now for job reasons we dont live together, does it work anyways? Or what can I do in this case, just need 2 accounts... Thanks

  • Visitor
  • I would like to upgrade my Premium plan to Duo Premium in order to give my couple premium subscription, right now for job reasons we dont live together, does it work anyways? Or what can I do in this...
  • Vasil
  • Moderator
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

My spotify premium got cancelled i think its out of time. I cant buynew1how

Now i cant but new one. It says its not eligible for you. I used to buy it so easly. Other subscriptions are available but simple premium isnt. Please help

  • Visitor
  • Now i cant but new one. It says its not eligible for you. I used to buy it so easly. Other subscriptions are available but simple premium isnt. Please help
  • Maxim
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Solved!! Cannot add payment method

My Premium Family Plan (India) ends soon & wanted to add a payment method. The Payment Help in Support says: To update or change your payment details:- Log in to your account page.- Go to Manage your plan, click Update next to your payment method.- E...

Spotify.jpg
  • Regular
  • My Premium Family Plan (India) ends soon & wanted to add a payment method.   The Payment Help in Support says: To update or change your payment details: - Log in to your account page. - ...
  • Maxim
  • Spotify Star
  • 571 Views
  • 12 replies
  • 0 likes
  • 571 Views
  • 12 replies
  • 0 likes

Solved!!Superuser Contribution Payments fail

Plan/PremiumCountryPakistanDeviceA54 samsungOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueFor the last two days I’ve been trying to pay for students premium package for which I’m verified as a registered student but I’m ...

  • Casual Listener
  • Plan/Premium Country Pakistan Device A54 samsung Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or IssueFor the last two days I’ve been trying to pay for stu...
  • Joan
  • Moderator
  • 169 Views
  • 2 replies
  • 0 likes
  • 169 Views
  • 2 replies
  • 0 likes

Spotify won't let me claim my free trial, but it also won't let me pay it

I have had a spotify premium free trial before (i think) and so i can't claim it again, but the app also won't let me pay for premium so i'm just unable to get it at all

  • Visitor
  • I have had a spotify premium free trial before (i think) and so i can't claim it again, but the app also won't let me pay for premium so i'm just unable to get it at all
  • Billy-J
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can i use razer gold for Spotify premium

Hi im in europe i have 200usd on my razer gold so i were wondering is it possible to buy premium with razer gold?

  • Visitor
  • Hi im in europe i have 200usd on my razer gold so i were wondering is it possible to buy premium with razer gold?
  • Billy-J
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

cant log in into a different premium subscription

i wanted to change my subscription from family premium to duo premium but it says i can only do that once in a year. how can still change it?

  • Visitor
  • i wanted to change my subscription from family premium to duo premium but it says i can only do that once in a year. how can still change it?
  • Billy-J
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Solved!! I forgot to cancel my free trial

As it seems in the title, I forgot to cancel my free trial and has just took Premium payment from my card. If I cancel my Premium membership now, can I get a refund?

  • Casual Listener
  • As it seems in the title, I forgot to cancel my free trial and has just took Premium payment from my card. If I cancel my Premium membership now, can I get a refund?
  • Billy-J
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Duo setup "you have to share the same address" error

My girlfriend is trying to join my duo plan (which she was previously also apart of until my subscription ran out) but it keeps telling her to enter the same adress i did (despite copy pasting the same address during setup) we also tried using nearby...

  • Newbie
  • My girlfriend is trying to join my duo plan (which she was previously also apart of until my subscription ran out) but it keeps telling her to enter the same adress i did (despite copy pasting the sa...
  • Luan
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Cancel Hulu subscription or unlink Hulu account with my Spotify Account

I'd like to upgrade my Hulu account to a level with no ads but I'm unable to because "I'm billed for this plan by Spotify". However, looking at the Spotify FAQ it says go to "Your Services" to cancel but that page only links back to Hulu. I'm getting...

  • Regular
  • I'd like to upgrade my Hulu account to a level with no ads but I'm unable to because "I'm billed for this plan by Spotify". However, looking at the Spotify FAQ it says go to "Your Services" to cancel...
  • Luan
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free 2 months premium for a friend

When I open the refer a friend link, whether from my offer email or from the popup I got in the app itself, it just tells me there was a problem and to try later, this happened the last time I was sent one of these offers too, please can you explain ...

  • Music Fan
  • When I open the refer a friend link, whether from my offer email or from the popup I got in the app itself, it just tells me there was a problem and to try later, this happened the last time I was se...
  • Akko666
  • Music Fan
  • 1605 Views
  • 21 replies
  • 0 likes
  • 1605 Views
  • 21 replies
  • 0 likes

Why can't my partner access our premium duo plan from the app?

My husband is on the same plan but can only access the plan from his laptop. Is that right? What's the point of a couple sharing a plan if we cannot both access from our phones.

  • Visitor
  • My husband is on the same plan but can only access the plan from his laptop. Is that right? What's the point of a couple sharing a plan if we cannot both access from our phones.
  • Bittencourt
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes