Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 108239 Views
- 70 replies
- 9 likes
- 108239 Views
- 70 replies
- 9 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Casual Listener
- 13308 Views
- 26 replies
- 2 likes
- 13308 Views
- 26 replies
- 2 likes
I subscribe to premium family but am still hearing adverts
I lost all my playlists a few months ago. I reinstalled the spotify app, since, adverts are playing in between every few songs played. I am paying £19.99 for this
- I lost all my playlists a few months ago. I reinstalled the spotify app, since, adverts are playing in between every few songs played. I am paying £19.99 for this
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- Spotify Star
- 177 Views
- 1 replies
- 0 likes
- 177 Views
- 1 replies
- 0 likes
Add my wife's free account to my Duo sub
PlanFree/PremiumCountry UK DeviceIphoneOperating System(iOS 10, My Question or Issue I bought a Duo subscription over the weekend. My wife ahs a free Spotify account. She is unable to join my Duo plan from the invitaion URL which I had sent her. Any ...
- Plan Free/Premium Country UK Device Iphone Operating System (iOS 10, My Question or Issue I bought a Duo subscription over the weekend. My wife ahs a free Spotify acc...
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- Spotify Star
- 191 Views
- 1 replies
- 0 likes
- 191 Views
- 1 replies
- 0 likes
Why was spotify 10 dollars at some point and now 13?
The price keeps going up, why?
- The price keeps going up, why?
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- Spotify Star
- 177 Views
- 1 replies
- 0 likes
- 177 Views
- 1 replies
- 0 likes
WARNING!!! Spotify is scamming their long time customers
Warning to all the members on any basic plan as soon as you change anything on your payment for your account. You will lose the basic because “coincidentally you will have payment issues” which deletes your basic account and revert you to free. And y...
- Warning to all the members on any basic plan as soon as you change anything on your payment for your account. You will lose the basic because “coincidentally you will have payment issues” which delet...
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- 116 Views
- 0 replies
- 0 likes
- 116 Views
- 0 replies
- 0 likes
Solved!!Superuser Contribution My Spotify Premium gift card code is invalid
My Spotify Premium gift card code is not valid, I made the purchase of my gift card and when I redeemed it and entered the code it tells me that: Unfortunately, this Premium code does not seem to be valid. Try again or contact the customer service de...
- My Spotify Premium gift card code is not valid, I made the purchase of my gift card and when I redeemed it and entered the code it tells me that: Unfortunately, this Premium code does not seem to be ...
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- Visitor
- 12512 Views
- 6 replies
- 0 likes
- 12512 Views
- 6 replies
- 0 likes
Audiobook Trouble on Duo Plan
My husband and I have the Duo Plan. I am the "manager" and he is the "member" of the account. We were listening to an audiobook from my account and it said it was included with Premium. My husband is trying to finish listening to it on his account, b...
- My husband and I have the Duo Plan. I am the "manager" and he is the "member" of the account. We were listening to an audiobook from my account and it said it was included with Premium. My husband is...
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- Newbie
- 140 Views
- 2 replies
- 0 likes
- 140 Views
- 2 replies
- 0 likes
Superuser Contribution Premium Duo Issue
PlanPremium DuoCountrySouth KoreaDevice(iPhone 12) OS(Windows) My Question or IssueMy husband recently switched to Premium Duo so that I could use as well.It my settings on the iPhone app, it says I am a registered as Premium Duo (It also confirms th...
- Plan Premium Duo Country South Korea Device (iPhone 12) OS (Windows) My Question or Issue My husband recently switched to Premium Duo so that I could use as well. It my sett...
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- Moderator
- 421 Views
- 3 replies
- 0 likes
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Premium Duo
- 421 Views
- 3 replies
- 0 likes
Superuser Contribution Gift card Paid for 1 year but will take payment as well
PlanFree/PremiumCountry Uk Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueJust purchased an annual gift card and uploaded to my account but shows you will continue ...
- Plan Free/Premium Country Uk Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Iss...
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- Moderator
- 252 Views
- 2 replies
- 0 likes
- 252 Views
- 2 replies
- 0 likes
My Premuim subscription doesn’t apply in the app
I subscribe for premium, but I cannot access it on my app
- I subscribe for premium, but I cannot access it on my app
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- Spotify Star
- 137 Views
- 1 replies
- 0 likes
- 137 Views
- 1 replies
- 0 likes
How to get Basic family premium
Planpremium family My Question or IssueI previously had basic duo premium with now switching over to family premium but not being able to switch to basic family premium. Any help on how to get basic family premium- thank you.
- Plan premium family My Question or Issue I previously had basic duo premium with now switching over to family premium but not being able to switch to basic family premium. Any help...
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- Spotify Star
- 235 Views
- 1 replies
- 0 likes
- 235 Views
- 1 replies
- 0 likes
Premium Duo subscription
Hey guys! I'm from Australia and I'm on a Premium Duo subscription with my brother. I'm heading to the UK for a few months to travel so I'm wondering if I can still access the Duo subscription whilst I'm overseas? Please help! Thanks!
- Hey guys! I'm from Australia and I'm on a Premium Duo subscription with my brother. I'm heading to the UK for a few months to travel so I'm wondering if I can still access the Duo subscripti...
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- Casual Listener
- 136 Views
- 1 replies
- 0 likes
- 136 Views
- 1 replies
- 0 likes
Superuser Contribution Darmowy kod od Mediaexpert na Premium - pobrane 3zl
PlanFree/PremiumCountryPoland Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOtrzymałam darmowy kod do Spotify Premium na 3 miesiące dostępu za darmo od Mediaexpert...
- Plan Free/Premium Country Poland Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue O...
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- Moderator
- 1165 Views
- 5 replies
- 0 likes
- 1165 Views
- 5 replies
- 0 likes
Solved!!Superuser Contribution Premium Duo not working for partner
PlanpremiumCountryCanadaDeviceiphone 11 & macbook air Operating SystemiOS My Question or IssueI switched to premium duo for me and my partner but his spotify still has the commercials and hes unable to access our playlists. If i'm paying for premium ...
- Plan premium Country Canada Device iphone 11 & macbook air Operating System iOS My Question or Issue I switched to premium duo for me and my partner but his spotify still h...
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- Newbie
- 16919 Views
- 18 replies
- 0 likes
- 16919 Views
- 18 replies
- 0 likes
Superuser Contribution Family Plan Subscription Issues when moving country
PlanPremium Family CountryIreland My Question or IssueI have moved from the UAE to Ireland and trying to update my address and payment details. I moved the plan country in February 2023 to the UAE. It will not let me select a family plan once I chang...
- Plan Premium Family Country Ireland My Question or Issue I have moved from the UAE to Ireland and trying to update my address and payment details. I moved the plan country in Feb...
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- Moderator
- 323 Views
- 3 replies
- 0 likes
- 323 Views
- 3 replies
- 0 likes
Superuser Contribution Como faço para cancelar minha outra conta?
Meu celular foi roubado,e tinha um plano de 21,90.como faço para cancelar esse plano.
- Meu celular foi roubado,e tinha um plano de 21,90.como faço para cancelar esse plano.
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- Moderator
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes
Superuser Contribution why are there ads on my ad free spotify
Suddenly I am getting ads on my Spotify. What is going on?
- Suddenly I am getting ads on my Spotify. What is going on?
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- Moderator
- 563 Views
- 3 replies
- 0 likes
- 563 Views
- 3 replies
- 0 likes
Solved!! Duo Basic
Im based in the UK and have the basic package. My account doesn't offer duo basic, only premium? I don't use audio books so don't want to pay for premium duo. Can anyone help? Thanks
- Im based in the UK and have the basic package. My account doesn't offer duo basic, only premium? I don't use audio books so don't want to pay for premium duo. Can anyone help? Thanks 😊
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- Spotify Star
- 481 Views
- 3 replies
- 0 likes
- 481 Views
- 3 replies
- 0 likes
Solved!! Change of plans Residual days
PlanCHANGED FROM PREMIUM INDIVISUAL TO DUOCountryINDIADevice(iPhone 13 pro max)Operating System(iOS ) My Question or IssueRecently changed from indivisual to duo Spotify premium and when I changed I had 156 days left now on duo it shows my next billi...
- Plan CHANGED FROM PREMIUM INDIVISUAL TO DUO Country INDIA Device (iPhone 13 pro max) Operating System (iOS ) My Question or Issue Recently changed from indivisual to duo Spot...
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- Spotify Star
- 269 Views
- 1 replies
- 0 likes
- 269 Views
- 1 replies
- 0 likes
Solved!! I was charged but Premium "PAUSED"
I couldn't find any option to contact the support other than via this forum. I was going to renew my monthly subscription and was charged successfully but my Premium status changed to "paused" with the following explanation "Your last payment didn’t ...
- I couldn't find any option to contact the support other than via this forum. I was going to renew my monthly subscription and was charged successfully but my Premium status changed to "pause...
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- Visitor
- 3263 Views
- 4 replies
- 1 likes
- 3263 Views
- 4 replies
- 1 likes
Superuser Contribution Premium working on phone but not on desktop - says I'm only Free
On my phone I have the premium plan, but I downloaded and logged into the desktop app, but it is telling my plan is the Free one, not premium. I'm not paying another £13.99 a month for this
- On my phone I have the premium plan, but I downloaded and logged into the desktop app, but it is telling my plan is the Free one, not premium. I'm not paying another £13.99 a month for this
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- Visitor
- 3009 Views
- 19 replies
- 0 likes
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Premium
- 3009 Views
- 19 replies
- 0 likes