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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61525 Views
  • 25 replies
  • 5 likes
  • 61525 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36698 Views
  • 19 replies
  • 2 likes
  • 36698 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 28006 Views
  • 16 replies
  • 3 likes
  • 28006 Views
  • 16 replies
  • 3 likes

Uzbekistan subscription price is unjustified. It is $5/mo while ~$2/mo in Russia.

Uzbekistan subscription price is unjustified. It is $5/mo while ~$2/mo in Russia. I don't know how you guys managed to set up this pricing strategy, but it seems wrong. Purchasing power in Russia is much greater than in Uzbekistan, just compare avera...

  • Newbie
  • Uzbekistan subscription price is unjustified. It is $5/mo while ~$2/mo in Russia. I don't know how you guys managed to set up this pricing strategy, but it seems wrong.   Purchasing power in Ru...
  • SwissGhoul
  • Newbie
  • 1154 Views
  • 4 replies
  • 15 likes
  • 1154 Views
  • 4 replies
  • 15 likes

Superuser Contribution Promo 3 meses x 18.90

Hola volvi a premiun porque accedí a la promocion de 3 meses por 18.90 y me han vuelto a cobrar este mes sin respetar la promoción que me dieron…..favor de reembolsqr lo cobrado Gracias. None of the below information is required. However, the more yo...

  • Newbie
  • Hola volvi a premiun porque accedí a la promocion de 3 meses por 18.90 y me han vuelto a cobrar este mes sin respetar la promoción que me dieron…..favor de reembolsqr lo cobrado Gracias.   &nbsp...
  • Yordan
  • Moderator
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Estoy conectada a internet y la aplicación me dice que algo salió mal que no estoy conectada

Buenas tardes, tengo un problema con la aplicación móvil, estaba limpiando mi celular y eliminé datos de la aplicación accidentalmente de spotify y ahora me aparece que no tengo listas de reproducción, y no me deja escuchar ninguna otra canción aunqu...

  • Newbie
  • Buenas tardes, tengo un problema con la aplicación móvil, estaba limpiando mi celular y eliminé datos de la aplicación accidentalmente de spotify y ahora me aparece que no tengo listas de reproducció...
  • OscarDC
  • Moderator
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution Prepaid visa Payment failed but still getting charged for it

PlanPremiumCountryCanadaDevicepcOperating SystemWindows 10 My Question or Issueso I've been trying to get premium for myself with a prepaid but it every time I try it says "payment failed" but I'm still getting charged for it. If anyone has a solutio...

  • Visitor
  • Plan Premium Country Canada Device pc Operating System Windows 10   My Question or Issue so I've been trying to get premium for myself with a prepaid but it every time I try  it ...
  • Eni
  • Moderator
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Does the Microsoft 3-month free premium code have an expiry date?

So, I Recently redeemed the 3-month free premium from Microsoft, BUT I can't input any card details yet. I was wondering if it has a date when the code deactivated and can no longer be used. If not and it is active until use, I can keep the code unti...

  • Visitor
  • So, I Recently redeemed the 3-month free premium from Microsoft, BUT I can't input any card details yet. I was wondering if it has a date when the code deactivated and can no longer be used. If not a...
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu won’t link to my Spotify student account

PlanPremium Student CountryUnited States DeviceiPhone 12 Pro, PS4, HP laptopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI read other replies on the help site and I have tried to deactivate any emails that might be link...

  • Visitor
  • Plan Premium Student  Country United States  Device iPhone 12 Pro, PS4, HP laptop Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I read ...
  • OscarDC
  • Moderator
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with my duo plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook b late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had a duo account together with my dad, and since it was the first time he had it, it was sup...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook b late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I had a d...
  • Jeremy
  • Spotify
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution PREMIUM DOESNT WORK

PlanPremiumCountryUkDeviceSamsung Galaxy S8Operating SystemANDROID? My Question or IssueI am so beyond annoyed, premium all of a sudden has stopped working, here are some of my issues; I can only play a new some with data/wifi if I'm not using them t...

  • Visitor
  •   Plan Premium Country Uk Device Samsung Galaxy S8 Operating System ANDROID?   My Question or Issue I am so beyond annoyed, premium all of a sudden has stopped working, here are ...
  • Jeremy
  • Spotify
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Solved!! Yearly Subscriptions

Plan: PremiumCountry: USA Device: Apple Products & TVMy Question or Issue: Looking to change my account from Premium to Duo. Wondering if there is a yearly subscription available and if yes how to find out the price of the yearly subscription and how...

  • Newbie
  • Plan: Premium Country: USA   Device: Apple Products & TV My Question or Issue: Looking to change my account from Premium to Duo. Wondering if there is a yearly subscriptio...
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium user but it keeps pushing Premium/Duo ads

Plan: Premium (single)Country: Australia Device: Android and Desktop (Mac) My Question or IssueHey, I've been a Premium user forever. I'm dealing with two weird issues:1. The android app keeps pushing "Buy Duo!" ads to me. I live alone. I definitely ...

  • Newbie
  • Plan: Premium (single) Country: Australia   Device: Android and Desktop (Mac)   My Question or Issue Hey, I've been a Premium user forever. I'm dealing with two weird issues: 1. The ...
  • Yordan
  • Moderator
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am being charged twice every month

I only have one account so I don't understand why this is happening. I use spotify on my phone and laptop.

  • Visitor
  • I only have one account so I don't understand why this is happening. I use spotify on my phone and laptop. 
  • Dian
  • Moderator
  • 255 Views
  • 3 replies
  • 1 likes
  • 255 Views
  • 3 replies
  • 1 likes

Superuser Contribution Premium not activated

I accidentally closed the Spotify app during payment of a one time payment plan. The amount has been deducted from my bank account but I haven't received any receipt in my email and my account is showing free plan.

  • Visitor
  • I accidentally closed the Spotify app during payment of a one time payment plan. The amount has been deducted from my bank account but I haven't received any receipt in my email and my account is sho...
  • Vasil
  • Moderator
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Adds

So idk why but i havent had any adds during summer 2022 and didnt have any like a couple of months before it as well as a couple of weeks after it. And then today (September 21st) i open Spotify and after almost every song they play more than 2 adds!...

  • Newbie
  • So idk why but i havent had any adds during summer 2022 and didnt have any like a couple of months before it as well as a couple of weeks after it. And then today (September 21st) i open Spotify and ...
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

Subscription plan not cancelled

I cancelled my plan 1 month ago and still the plan is going on. My plan ends in 2 days. I was thinking the plan will be cancelled in 2 3 days. I still had hope it will go. But it's almost near the ending period

  • Visitor
  • I cancelled my plan 1 month ago and still the plan is going on. My plan ends in 2 days. I was thinking the plan will be cancelled in 2 3 days. I still had hope it will go. But it's almost near the en...
  • Maxim
  • Spotify Star
  • 157 Views
  • 2 replies
  • 0 likes
  • 157 Views
  • 2 replies
  • 0 likes

Wie lange dauert es bis Premium aktiviert ist?

Ich habe mir heute um 13:30 Uhr Spotify Premium zugelegt und habe auch direkt eine Bestätigungsmail bekommen.Bis jetzt 17:00 Uhr ist immer noch nichts passiert. Ich habe mich in dieser Zeit auch mehrmals Ab- und Angemeldet und es auf verschiedenen Ge...

  • Visitor
  • Ich habe mir heute um 13:30 Uhr Spotify Premium zugelegt und habe auch direkt eine Bestätigungsmail bekommen. Bis jetzt 17:00 Uhr ist immer noch nichts passiert. Ich habe mich in dieser Zeit auch me...
  • Maxim
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Problem

I was subscribe a family premium but when I change my phone I was access to anything and I’m asked to subscribe again !how can I get help ???sorry for my English I’m frenchkind regards

  • Visitor
  • I was subscribe a family premium but when I change my phone I was access to anything and I’m asked to subscribe again ! how can I get help ??? sorry for my English I’m french kind regards  
  • Maxim
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Superuser Contribution List of current Spotify carrier parnerships?

Is there an updated list of current mobile carriers or internet providers that provide spotify subscriptions at cheaper prices or that is included in the subscription? This one is currently outdated: https://docs.google.com/spreadsheets/d/1MbEcHQStlP...

  • Newbie
  • Is there an updated list of current mobile carriers or internet providers that provide spotify subscriptions at cheaper prices or that is included in the subscription?  This one is currently ...
  • Jeremy
  • Spotify
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Solved!! Didn't get email code for Microsoft Reward

Microsoft offered 3 months free premium for using Bing to search. Did this, went through the registration process. Got to the page that says "Verify your code" and "To validate your offer, enter the code that you received" except it's been over an ho...

  • Casual Listener
  • Microsoft offered 3 months free premium for using Bing to search.  Did this, went through the registration process.  Got to the page that says "Verify your code" and "To validate your offer...
  • AdriPop13
  • Visitor
  • 544 Views
  • 5 replies
  • 0 likes
  • 544 Views
  • 5 replies
  • 0 likes

Superuser Contribution Unable to switch from Premium Individual Annual Subscription to Premium Duo Annual Subscription

PlanPremiumCountryIndiaDeviceWindows appOperating SystemWindows 10 My Question or IssueI am unable to switch from Premium Individual Annual Subscription to Premium Duo Annual Subscription. Getting this error message: Sorry, you're not eligible for th...

  • Casual Listener
  • Plan Premium Country India Device Windows app Operating System Windows 10   My Question or Issue I am unable to switch from Premium Individual Annual Subscription to Premium Duo Annual...
  • Dian
  • Moderator
  • 156 Views
  • 3 replies
  • 0 likes
  • 156 Views
  • 3 replies
  • 0 likes

Solved!! I live in israel but the address is something else

I just bought my 1st month of premium individual and looked at the recipet and saw the address was Sweden and smting and idk what to doPlanPremium IndividualCountry DeviceGalaxy S8 (With a Note9 ROMOperating SystemAndroid 10 OneUI 2.5 My Question or ...

  • Casual Listener
  • I just bought my 1st month of premium individual and looked at the recipet and saw the address was Sweden and smting and idk what to do 😣 Plan Premium Individual Country   Device Galaxy ...
  • Tomer5
  • Casual Listener
  • 119 Views
  • 2 replies
  • 0 likes
  • 119 Views
  • 2 replies
  • 0 likes