Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 46163 Views
  • 16 replies
  • 4 likes
  • 46163 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28967 Views
  • 19 replies
  • 2 likes
  • 28967 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20317 Views
  • 6 replies
  • 1 likes
  • 20317 Views
  • 6 replies
  • 1 likes

Solved!! Premium Duo trotz zweier Konten läuft nur auf einem Gerät

Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch bereitstellen, desto einfacher wird es für uns, zu versuchen, zu helfen.PlanenGratisprämieLand Deutschland Gerät(div. Windows Rechner, Samsung S20, Apple x max)Betriebssystem(iOS ...

  • Casual Listener
  • Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch bereitstellen, desto einfacher wird es für uns, zu versuchen, zu helfen. Planen Gratisprämie Land Deutschland   Gerät ...
  • Billy-J
  • Spotify Star
  • 243 Views
  • 3 replies
  • 0 likes
  • 243 Views
  • 3 replies
  • 0 likes

Payment Problems due to a visa issued from a different country (crypto.com)

PlanFamilyCountryLuxembourgDeviceSamsung s21 UltraOperating SystemWindows 10 My Question or IssueHelloI am have an online Visa card from crypto.com that i use from most purchases that i make online.The problem is when i try to sue them for spotify, i...

  • Visitor
  • Plan Family Country Luxembourg Device Samsung s21 Ultra Operating System Windows 10   My Question or Issue Hello I am have an online Visa card from crypto.com that i use from most pur...
  • Billy-J
  • Spotify Star
  • 711 Views
  • 1 replies
  • 1 likes
  • 711 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution DUO - Same address for both accounts but rejected because of billing address.

PremiumMexico residence, USA billing DeviceWindowsOperating SystemWindows 10 My Question or IssueWife and I are expats from the US living in Mexico. We both created our accounts in Mexico. When I signed up and paid for DUO, the payment to our US cred...

  • Not applicable
  • Premium Mexico residence, USA billing   Device Windows Operating System Windows 10   My Question or Issue Wife and I are expats from the US living in Mexico. We both created our ac...
  • user-removed
  • Not applicable
  • 304 Views
  • 3 replies
  • 0 likes
  • 304 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Desktop][Browse] no ads when logged in with facebook?

hello spotify!something weird just happened when i logged into spotify.i had ads!when i log in with facebook i dont have ever apps but with spotify direct i have ads.i use cracked version from happymod on my phone and i never have ads there also.que ...

  • Casual Listener
  • hello spotify! something weird just happened when i logged into spotify. i had ads! when i log in with facebook i dont have ever apps but with spotify direct i have ads. i use cracked version fro...
  • Mihail
  • Spotify Legend
  • 262 Views
  • 5 replies
  • 1 likes
  • Browse
    Desktop
  • 262 Views
  • 5 replies
  • 1 likes

Solved!! problema con el pago de premium estudiantes

PlanPremiumPaísEspañaDispositivoOppo A9 2020Sistema operativoAndroid Mi pregunta o problemaPagamos un año se subscripcion premium con estudiantes hasa setiembre y el dia 2 de mayo y la aplicacion me notifico que mi pago estava pausado y que mi premiu...

  • Regular
  •   Plan Premium País España Dispositivo Oppo A9 2020 Sistema operativo Android   Mi pregunta o problema Pagamos un año se subscripcion premium con estudiantes hasa setiembre y el ...
  • Billy-J
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

If I sign up for Family while my Duo account is still active will I be charged twice?

I'm trying to switch from Duo to Family. There was no option for that so I downgraded to free but still have Duo paid until my next renewal. When I try to sign up for Family it asks for my credit card info which makes me think I will be double charge...

  • Newbie
  • I'm trying to switch from Duo to Family. There was no option for that so I downgraded to free but still have Duo paid until my next renewal. When I try to sign up for Family it asks for my credit car...
  • Billy-J
  • Spotify Star
  • 155 Views
  • 1 replies
  • 1 likes
  • 155 Views
  • 1 replies
  • 1 likes

Canceled but still charged

I canceled my 3 month trial but I am still being charged. In December I got the offer, 3 months for 6.99, for 2 accounts. For the first account I paid the price and got a premium plan. For the second account they didn’t charge me, I think because it ...

  • Visitor
  • I canceled my 3 month trial but I am still being charged. In December I got the offer, 3 months for 6.99, for 2 accounts. For the first account I paid the price and got a premium plan. For the second...
  • Billy-J
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • Cancel subscription
    payment issue
    Subscription
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution App Crash IOS

Hi,For over a year now that about every month Spotify crashes after a few minutes. I have tried all the following solutions: restarting app, clearing cache, deleting app and downloading it again. It makes the whole listening unbearable. When I delete...

  • Visitor
  • Hi, For over a year now that about every month Spotify crashes after a few minutes. I have tried all the following solutions: restarting app, clearing cache, deleting app and downloading it again.&n...
  • Alex
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

How to change plan from Premium Student to Premium Duo?

PlanPremium Student (prepaid)CountryIndia My Question or IssueI am running Premium Student subscription (prepaid), but today I purchased Premium Duo (again prepaid) for me and my partner. However, I can't seem to change plans or invite her into the s...

  • Regular
  • Plan Premium Student (prepaid) Country India   My Question or Issue I am running Premium Student subscription (prepaid), but today I purchased Premium Duo (again prepaid) for me and my par...
  • Billy-J
  • Spotify Star
  • 328 Views
  • 9 replies
  • 0 likes
  • 328 Views
  • 9 replies
  • 0 likes

Why do I have to enter my credit card details when getting the one month free trial

The title says it all. If you could please not have it ask you for your credit card details until the trial is over, that would be amazing. Thanks, MIRK LANE

  • Casual Listener
  • The title says it all. If you could please not have it ask you for your credit card details until the trial is over, that would be amazing.  Thanks, MIRK LANE
  • Billy-J
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

music(b)less

I have been begging Spotify for months now to be able to purchase a premium plan. I was even gifted with a month of free use, as agents were not able to help me with my issue. The problem seems to be a card payment method and country of residence whi...

  • Visitor
  • I have been begging Spotify for months now to be able to purchase a premium plan. I was even gifted with a month of free use, as agents were not able to help me with my issue.  The problem seems...
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

Spotify Premium not available as a choice when switching from Family

I'm the plan manager on a Family Premium plan and want to downgrade to the individual Spotify Premium but the only options are Premium Student and Free. Why can't I choose the regular premium account? And if I have to switch to Free, then upgrade to ...

  • Newbie
  • I'm the plan manager on a Family Premium plan and want to downgrade to the individual Spotify Premium but the only options are Premium Student and Free. Why can't I choose the regular premium account...
  • Billy-J
  • Spotify Star
  • 172 Views
  • 1 replies
  • 1 likes
  • 172 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Can't upgrade my plan

Trying to upgrade my plan from individual to a duo account, It's not pulling up duo when I click upgrade, and when I go via the Premium plans route it won't allow me to pay...HELP!!!!

  • Regular
  • Trying to upgrade my plan from individual to a duo account, It's not pulling up duo when I click upgrade, and when I go via the Premium plans route it won't allow me to pay...HELP!!!!
  • LauraJacobs
  • Regular
  • 414 Views
  • 12 replies
  • 1 likes
  • 414 Views
  • 12 replies
  • 1 likes

Change plan when on a giftcard

I have Spotify Premium paid with a Gift Card that will last for 2 more months. If i change to Duo, will the lasting time de-crease or will the time remain the same? Regards

  • Casual Listener
  • I have Spotify Premium paid with a Gift Card that will last for 2 more months.   If i change to Duo, will the lasting time de-crease or will the time remain the same? Regards
  • TreyAnastasio
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Changing from Family to Duo

I want to change from Family to Duo as it is just my wife and I. I understand we will not lose playlists etc. What I have not been able to find any info on is:If I as the account holder change the plan from Family to Duo will my wife need to do anyth...

  • Visitor
  • I want to change from Family to Duo as it is just my wife and I.  I understand we will not lose playlists etc.  What I have not been able to find any info on is: If I as the account holder...
  • user-removed
  • Not applicable
  • 431 Views
  • 2 replies
  • 0 likes
  • 431 Views
  • 2 replies
  • 0 likes

Cant get spotify and headspace.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: My spotify cant be connected with headspace. How can i get it

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue: My spot...
  • Billy-J
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Solved!! Double Payment

PlanPremium StudentCountryFranceDeviceXiomi 10 Lite 5GOperating SystemAndroid 10 My Question or IssueHello,I noticed that since two month (March and April) I pay twice the amount of my subscription and I would be grateful if you could tell me why ple...

  • Casual Listener
  • Plan Premium Student Country France Device Xiomi 10 Lite 5G Operating System Android 10   My Question or Issue Hello, I noticed that since two month (March and April) I pay twice the ...
  • Billy-J
  • Spotify Star
  • 384 Views
  • 5 replies
  • 0 likes
  • 384 Views
  • 5 replies
  • 0 likes

Superuser Contribution Invite a friend

PlanPremiumCountryUkDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey, this morning when I opened the app this message popped up, I closed it whilst waiting to see...

  • Visitor
  • Plan Premium Country Uk Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hey, this mornin...
  • Jeremy
  • Moderator
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution will the one time plans extend my premium expire date?

PlanFree/PremiumCountryMalaysia DeviceSamsung Galaxy note 10 liteOperating SystemAndroid 11 My Question or IssueI've been subscribed to premium since 2017~ but had just cancelled it and my premium will expire on the 15th of May, I cancelled it becaus...

  • Newbie
  • Plan Free/Premium Country Malaysia  Device Samsung Galaxy note 10 lite Operating System Android 11    My Question or Issue I've been subscribed to premium since 2017~ but had...
  • CarlosE
  • Moderator
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes