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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

194213 Views

123 replies

12 likes

  • 194213 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22095 Views

28 replies

4 likes

  • 22095 Views
  • 28 replies
  • 4 likes

How to downgrade from family premium to family basic?

PlanPremiumCountry: United StatesDevice(Various iPhones)Operating SystemiOS My Question or IssueJust signed up for a family premium plan yesterday. Wanted to sign up for Family Basic since we don’t listen to audio books but didn’t see the option at s...

Casual Listener

Plan Premium Country: United States Device (Various iPhones) Operating System iOS   My Question or Issue Just signed up for a family premium plan yesterday. Wanted to sign up for F...

scowar

Casual Listener

934 Views

6 replies

0 likes

  • 934 Views
  • 6 replies
  • 0 likes

Solved!! Changing country

I originally live in the Caribbean but I’m in New Jersey for a while. I bought a $10 gift card because my premium is about to run out. But it told me I needed to change the country in order for the code to be used, but it just won’t allow me to updat...

Casual Listener

I originally live in the Caribbean but I’m in New Jersey for a while. I bought a $10 gift card because my premium is about to run out. But it told me I needed to change the country in order for the c...

Maxim

Spotify Star

370 Views

3 replies

0 likes

  • 370 Views
  • 3 replies
  • 0 likes

Can’t switch to duo plan because I changed from a gamily plan

I just got the duo plan for me and my husband, however when he clicks on the invite list it says that he can’t join my plan because members can only switch plans once every 12 months.

Visitor

I just got the duo plan for me and my husband, however when he clicks on the invite list it says that he can’t join my plan because members can only switch plans once every 12 months.

Maxim

Spotify Star

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error in minimum age calculation

My daughter is 13 years old, date of birth 08th august 2011, but the system doesn't allow to create a profile, due to minimum age restriction.Thank you for the help

Visitor

My daughter is 13 years old, date of birth 08th august 2011, but the system doesn't allow to create a profile, due to minimum age restriction. Thank you for the help

Maxim

Spotify Star

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Transfer Spotify Premium student account to existing Premium Family Account

I am currently on the Spotify Premium for students plan, but I want to transfer my account (songs, playlists, taste profile, etc.) to an existing Family Premium plan (account owner not me, but my family). Is it possible to do this? Basically, I want ...

Newbie

I am currently on the Spotify Premium for students plan, but I want to transfer my account (songs, playlists, taste profile, etc.) to an existing Family Premium plan (account owner not me, but my fam...

Maxim

Spotify Star

453 Views

1 replies

0 likes

  • 453 Views
  • 1 replies
  • 0 likes

I canceled the contract by mistake

I got the chance to get premium 3 months for free and I activated it but then I canceled it by mistake.

Visitor

I got the chance to get premium 3 months for free and I activated it but then I canceled it by mistake.

Maxim

Spotify Star

524 Views

1 replies

0 likes

  • 524 Views
  • 1 replies
  • 0 likes

Basic family plan

how do you become eligible for the basic family plan instead of the regular premium?

Visitor

how do you become eligible for the basic family plan instead of the regular premium?

Maxim

Spotify Star

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Mini payment won't reflect.

PlanPremium MiniCountryKenyaDevice(PC, Oppo As)Operating System(Windows 10, Android Oreo.) My Question or IssueI paid for premium mini about 24 hours ago, twice. But my account is still not showing the payment. My friend too did the same, and she has...

Visitor

  Plan Premium Mini Country Kenya Device (PC, Oppo As) Operating System (Windows 10, Android Oreo.)   My Question or Issue I paid for premium mini about 24 hours ago, twice. But ...

moseh

Visitor

873 Views

2 replies

0 likes

  • 873 Views
  • 2 replies
  • 0 likes

Why can't both users in a duo account access audiobooks?

I am wondering why only the plan manager is able to listen to audiobooks in the Premium Duo membership. How can my partner access audiobooks as a plan member? If this is not available, I would like to know the reason why.

Visitor

I am wondering why only the plan manager is able to listen to audiobooks in the Premium Duo membership. How can my partner access audiobooks as a plan member? If this is not available, I would like t...

Maxim

Spotify Star

810 Views

1 replies

0 likes

  • 810 Views
  • 1 replies
  • 0 likes

I'm in the UK and want to pay annually but cannot find this on the Spotify site. Can anyone help?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

447 Views

1 replies

0 likes

  • 447 Views
  • 1 replies
  • 0 likes

Duo problem after moving to another country

PlanPremium DUOCountryFranceDeviceSony xperia 1 vi My Question or IssueTry to add my GF as a user to my Duo plan, but keep only getting errors about not having the same address even though the address is exactly the same. From some googling I find th...

Visitor

Plan Premium DUO Country France Device Sony xperia 1 vi   My Question or Issue Try to add my GF as a user to my Duo plan, but keep only getting errors about not having the same address e...

Maxim

Spotify Star

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Annual Family Plan

PlanPremiumCountryCosta RicaDeviceSamsung Galaxy S24 UltraOperating SystemAndroid My Question or IssueHello, I currently have a Family Plan paid on a monthly basis but I want to see if it could be possible to be paid annually instead of monthly, how ...

Casual Listener

Plan Premium Country Costa Rica Device Samsung Galaxy S24 Ultra Operating System Android   My Question or Issue Hello, I currently have a Family Plan paid on a monthly basis but I want...

Maxim

Spotify Star

427 Views

1 replies

0 likes

  • 427 Views
  • 1 replies
  • 0 likes

Ascension Island and Saint Helena Island not listed when registering my address

I'm signed up as a premium duo user, but I am unable to change my address to either Ascension Island or Saint Helena Island. Because of this, I cannot invite my partner to join my plan.

Visitor

I'm signed up as a premium duo user, but I am unable to change my address to either Ascension Island or Saint Helena Island.  Because of this, I cannot invite my partner to join my plan.

Maxim

Spotify Star

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Change payment method for subscription when payment option is not available

Changed bank accounts and no option to enter in new bank account for premium duo, payment has now failed. Not linked to third party

Visitor

Changed bank accounts and no option to enter in new bank account for premium duo, payment has now failed. Not linked to third party

david598scott

Casual Listener

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Urgent Complaint Regarding Misleading Advertisement and Unfair Charges

I was enticed by Spotify's advertisement that promised a free three-month trial subscription. However, upon opting to pay via Google Play, I was unjustly charged for an additional month. This misleading advertisement has caused me significant frustra...

Newbie

I was enticed by Spotify's advertisement that promised a free three-month trial subscription. However, upon opting to pay via Google Play, I was unjustly charged for an additional month. This mislead...

319 Views

0 replies

0 likes

  • 319 Views
  • 0 replies
  • 0 likes

I had my bank account debited twice, the plan was not changed

I saw that spotify charged me twice even though I didn't change my plan or payment. What can I do to get my money back that spotify took from me without any reason?

Visitor

I saw that spotify charged me twice even though I didn't change my plan or payment. What can I do to get my money back that spotify took from me without any reason?

Bittencourt

Spotify Star

626 Views

1 replies

0 likes

  • 626 Views
  • 1 replies
  • 0 likes