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I'm a paying premium user since long time, but I'm experiencing troubles seeing which is my plan (under account/profile section after log in; I can only see my email, country and a prompt to disconnect all the devices) and consequently I cannot change the plan: I would like to move to a duo or a standard premium after long time being in a family one.
To be more precise: under my account I see no section "My plan", as suggested in the Q/A of the assistance section of Spotify website.
Any idea why?
Thanks for your help