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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
129145 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
57816 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
233409 Views
144 replies
13 likes
I've just cancelled my subscription, and I have spotify premium until 19.11.2023, but after I click on switch plan, I wasn't able to remove my card details, because it disappeared from the payment methods.I clicked on continue using premium and my ca...
I've just cancelled my subscription, and I have spotify premium until 19.11.2023, but after I click on switch plan, I wasn't able to remove my card details, because it disappeared from the payment me...
Spotify Star
398 Views
1 replies
0 likes
Cancelé el plan premiun desde hace dos o tres meses y aún se me sigue cobrando, ya di seguimiento a los pasos que vienen en la pagina y aún así se sigue cobrando.
Cancelé el plan premiun desde hace dos o tres meses y aún se me sigue cobrando, ya di seguimiento a los pasos que vienen en la pagina y aún así se sigue cobrando.
Moderator
281 Views
1 replies
0 likes
Only one of the two plan managers can listen to audiobooks under the premium duo plan - how can I fix this issue?
Only one of the two plan managers can listen to audiobooks under the premium duo plan - how can I fix this issue?
Visitor
19152 Views
29 replies
4 likes
Quiero regresar al plan familiar porque me lo siguen cobrando y no puedo hacer el cambio sin que me quieran volver a cobrar
Quiero regresar al plan familiar porque me lo siguen cobrando y no puedo hacer el cambio sin que me quieran volver a cobrar
Moderator
217 Views
1 replies
0 likes
Здравствуйте, помогите пожалуйста Я оплатила подписку в этом месяце, с карты у меня списали деньги. Но сегодня пришло что платеж не прошел у них, что мне делать?
Здравствуйте, помогите пожалуйста Я оплатила подписку в этом месяце, с карты у меня списали деньги. Но сегодня пришло что платеж не прошел у них, что мне делать?
Moderator
273 Views
1 replies
0 likes
I had to renew my Duo Subscription due to the loss of my credit card. I wanted to add my son as previously but did not succeed. When he writes our address exactly the same, it says that this is not the right one.
I had to renew my Duo Subscription due to the loss of my credit card. I wanted to add my son as previously but did not succeed. When he writes our address exactly the same, it says that this is not t...
Moderator
298 Views
1 replies
0 likes
PlanPremiumCountryUSA/GermanyDeviceApple M1 Pro 2021Operating SystemMac OS 13.6 My Question or IssueI have recently moved from the USA to Germany and I would like to change my account to match. From the docs, I understand to do this I need to update ...
Plan Premium Country USA/Germany Device Apple M1 Pro 2021 Operating System Mac OS 13.6 My Question or Issue I have recently moved from the USA to Germany and I would like to change m...
Spotify Star
581 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Visitor
652 Views
2 replies
0 likes
Why audiobook listening limit limit pay for premium? Why audiobook listening time limit not long enough to finish an average book? Why no option to buy time for audiobook? Does Spotify realize the listening time limit policy is terrible? Does Spotify...
Why audiobook listening limit limit pay for premium? Why audiobook listening time limit not long enough to finish an average book? Why no option to buy time for audiobook? Does Spotify realize the li...
Visitor
7574 Views
14 replies
10 likes
I'm in the US, my Address is US Based, My card is US Based, I have not changed countries, my previous card was US based. Yet.. I still get this message. Your payment method and country don't match. Funny enough though, I do see that my country is "US...
I'm in the US, my Address is US Based, My card is US Based, I have not changed countries, my previous card was US based. Yet.. I still get this message. Your payment method and country don't m...
Casual Listener
573 Views
6 replies
0 likes
Hello, I had Premium Free and just moved to Premium Duo. I guess that when I opened my account I was still living in Italy. I leave in Austria with my boyfriend now and I wanted to share the account with him. He is sitting next to me and Spotify is s...
Hello, I had Premium Free and just moved to Premium Duo. I guess that when I opened my account I was still living in Italy. I leave in Austria with my boyfriend now and I wanted to share the...
Spotify Star
192 Views
1 replies
0 likes
Someone logged it into my account without my knowledge, however by the time i found out about it, he/she changed my plan from individual to family, now for some unknown reason i can't find the individual plan there. Please help me out with this i wou...
Someone logged it into my account without my knowledge, however by the time i found out about it, he/she changed my plan from individual to family, now for some unknown reason i can't find the indivi...
Spotify Star
194 Views
1 replies
0 likes
Since Spotify changed the receipts page background to black with white text, receipts now appear as invisible/blank when trying to create PDFs. 臘 To whoever made this change, please revert it back or give us a 'save receipt' button as there's no othe...
Since Spotify changed the receipts page background to black with white text, receipts now appear as invisible/blank when trying to create PDFs. 🤦 To whoever made this change, please revert ...
Visitor
2088 Views
14 replies
5 likes
Me siguen haciendo el cargo pero con mi cuenta aparece como versión gratis
Me siguen haciendo el cargo pero con mi cuenta aparece como versión gratis
Moderator
231 Views
1 replies
0 likes
Hello. I am currently on Premium Individual and I'd like to upgrade to Premium Duo, but when I click on the Select button for that plan from this page: https://www.spotify.com/us/account/subscription/change/ I get this error: ------------------------...
Hello. I am currently on Premium Individual and I'd like to upgrade to Premium Duo, but when I click on the Select button for that plan from this page: https://www.spotify.com/us/account/sub...
Visitor
2518 Views
8 replies
0 likes
Plan Premium Individual Country Philippines Device Google Pixel 7 Operating System Android 14 My Question or Issue I am unable to pay for premium with my Smart load. I don't know why this is, as I was able to pay for it previously, and I have more th...
Plan Premium Individual Country Philippines Device Google Pixel 7 Operating System Android 14 My Question or Issue I am unable to pay for premium with my Smart load. I don'...
Casual Listener
10810 Views
10 replies
0 likes
Duo Plan Help PlanPremiumCountryGermany (I moved from USA to Germany)DeviceMacbook Air My Question or IssueMy partner and I live together and I'm trying to give him access via Duo. When I try to change my country, payment and address - it does not wo...
Duo Plan Help ❗ Plan Premium Country Germany (I moved from USA to Germany) Device Macbook Air My Question or Issue My partner and I live together and I'm trying to give him acces...
Spotify Star
348 Views
3 replies
0 likes
my spotify payment declined because i didn’t have enough money! now i lost my premium, will it automatically take my money and renew or do i have to do something???
my spotify payment declined because i didn’t have enough money! now i lost my premium, will it automatically take my money and renew or do i have to do something???
Moderator
281 Views
1 replies
0 likes
Greyed out on my Spotify but not on my friends
Greyed out on my Spotify but not on my friends
Spotify Star
210 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUsDeviceSmasung a54 My Question or Issueso I had spotify individual free trial and did not want to keep it, so I w...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. PlanPremium Country Us Device Smasung a54 My Question or Issue ...
Moderator
367 Views
1 replies
0 likes
