Solved!! Listen to different playlists at the same time with Premium Duo
Moderator
119552 Views
36 replies
0 likes
- 119552 Views
- 36 replies
- 0 likes
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Ask here for help with Premium, payments and trials.
Solved!! How do I buy more listening hours for audiobooks
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
152104 Views
69 replies
10 likes
Premium for Family
- 152104 Views
- 69 replies
- 10 likes
Solved!! Basic Individual plan vs any premium plan
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
98057 Views
89 replies
4 likes
- 98057 Views
- 89 replies
- 4 likes
Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
298716 Views
164 replies
13 likes
- 298716 Views
- 164 replies
- 13 likes
Solved!! Premium
Got premium for the first time but first free month did not activate, what should I do?
Got premium for the first time but first free month did not activate, what should I do?
Spotify Star
4490 Views
5 replies
0 likes
- 4490 Views
- 5 replies
- 0 likes
Canceling 7 day trial
I accidentally clicked on the seven day trial thing and i went to the site trying to unsubscribe and nothing and i cant figure anything out i just dont want to be charged at the end of the seven days (on iphone)
I accidentally clicked on the seven day trial thing and i went to the site trying to unsubscribe and nothing and i cant figure anything out i just dont want to be charged at the end of the seven days...
Spotify Star
1548 Views
1 replies
0 likes
Subscription
- 1548 Views
- 1 replies
- 0 likes
Solved!! FREE 6 mo. Spotify with Rogers
I am being charged $9.99 for Spotify when it is supposed to be FREE for 6 months, it has only been a month and a half since I activated my New Phone and Plan with Rogers. What am I to do to fix this??
I am being charged $9.99 for Spotify when it is supposed to be FREE for 6 months, it has only been a month and a half since I activated my New Phone and Plan with Rogers. What am I to do to fix this??
Roadie
2619 Views
3 replies
0 likes
- 2619 Views
- 3 replies
- 0 likes
Superuser Contribution Premium account suspended while abroad
Hey thereMy husband got Spotify Premium for our family. I`m currently traveling for 2 months.Two days ago I received this email that told me that my account would be put on hold untill I verify my address.I tried to do this as suggested by your spoti...
Hey there My husband got Spotify Premium for our family. I`m currently traveling for 2 months. Two days ago I received this email that told me that my account would be put on hold untill I veri...
Roadie
3940 Views
1 replies
0 likes
- 3940 Views
- 1 replies
- 0 likes
Solved!! Downgrading
How do you downgrade from family to the regular 9.99 plan?
How do you downgrade from family to the regular 9.99 plan?
Casual Listener
2848 Views
2 replies
0 likes
- 2848 Views
- 2 replies
- 0 likes
Subscription
Spotify is **bleep**. There is no real people to deal with problems. Just this Jank **bleep** automated response every time that doesn't help. I just want my $10 and some change back. **bleep** you spotify!!!!!!!!
Spotify is **bleep**. There is no real people to deal with problems. Just this Jank **bleep** automated response every time that doesn't help. I just want my $10 and some change back. **bleep** you s...
Spotify Star
2390 Views
1 replies
0 likes
Subscription
- 2390 Views
- 1 replies
- 0 likes
Superuser Contribution need help! i need payback for someone's using my card on spotify
need help! i received this ref no. 1937310924 and deducted my savings. how is that possible that someones using my card? can you pls remove my card and stop if for paying their spotify account. i need a refund. pls remove it immediately!
need help! i received this ref no. 1937310924 and deducted my savings. how is that possible that someones using my card? can you pls remove my card and stop if for paying their spotify account. i nee...
Not applicable
2699 Views
2 replies
0 likes
Security
- 2699 Views
- 2 replies
- 0 likes
- 3006 Views
- 3 replies
- 0 likes
Solved!! Premium Account Disabled
Hi there,My monthly Premium subscription payment for March wasn't processed correctly due to an unfortunate correction of this exact payment in my bank account. (First deducted as usual, then blocked and booked back to my bank account) This happened ...
Hi there, My monthly Premium subscription payment for March wasn't processed correctly due to an unfortunate correction of this exact payment in my bank account. (First deducted as usual...
Newbie
5246 Views
6 replies
0 likes
Account
Premium
Subscription
- 5246 Views
- 6 replies
- 0 likes
Solved!!Superuser Contribution For Payback
its my ref no:02107221502i didnt buy anything about spotify but its took automaticly itself. i request payback please.
its my ref no:02107221502 i didnt buy anything about spotify but its took automaticly itself. i request payback please.
Casual Listener
7202 Views
3 replies
0 likes
- 7202 Views
- 3 replies
- 0 likes
Solved!! Premium paused already paid my bill for march
Hi already paid my bill for the month of march. I paid it last march 9,2017 i also have your email and the reciept. See attachment.
Hi already paid my bill for the month of march. I paid it last march 9,2017 i also have your email and the reciept. See attachment.
Regular
4218 Views
3 replies
0 likes
Premium
- 4218 Views
- 3 replies
- 0 likes
Payment through Paypal
As I understand, through an online chat with an 'agent', Margarett M, Spotify do not accept payment through PayPal anymore. However, although the option to pay by PayPal has been removed on the NUS student subscription page and when you choose to cha...
As I understand, through an online chat with an 'agent', Margarett M, Spotify do not accept payment through PayPal anymore. However, although the option to pay by PayPal has been removed on...
2247 Views
0 replies
0 likes
- 2247 Views
- 0 replies
- 0 likes
Superuser Contribution Subscription
HeyI buy by mistake a discount for a student and this premium is not working but Spotify charge money from my account i have some chance to back my money ?
Hey I buy by mistake a discount for a student and this premium is not working but Spotify charge money from my account i have some chance to back my money ?
Roadie
3023 Views
1 replies
0 likes
- 3023 Views
- 1 replies
- 0 likes
We are getting charged when spotify came with our phones
Hi, we have been getting charged for $22 a month when we shouldn't be as spotify came with our phones. Would like this sorted asap. I cant find anywhere where i can ring anyone to help sort this issue out
Hi, we have been getting charged for $22 a month when we shouldn't be as spotify came with our phones. Would like this sorted asap. I cant find anywhere where i can ring anyone to help sort this issu...
Casual Listener
2125 Views
2 replies
0 likes
- 2125 Views
- 2 replies
- 0 likes
Superuser Contribution Restore premium account
I have a Premium account (vodafone entertainment offer) and it's linked to a Facebook profile. Yesterday due to security reasons I had to deactivate my facebook account. how do I get my premium back?
I have a Premium account (vodafone entertainment offer) and it's linked to a Facebook profile. Yesterday due to security reasons I had to deactivate my facebook account. how do I get my premium back?
Roadie
4837 Views
1 replies
0 likes
Premium
- 4837 Views
- 1 replies
- 0 likes
Spotify Premium
Hello Spotify Community,I payed for first Premium Month with my Credit Card and after that i wanted to have the second month with gift card so i entered the gift card code but now I have no Premium anymore and Spotify says i have to pay , please help...
Hello Spotify Community, I payed for first Premium Month with my Credit Card and after that i wanted to have the second month with gift card so i entered the gift card code but now I have no Premium...
3514 Views
0 replies
0 likes
Premium
Subscription
- 3514 Views
- 0 replies
- 0 likes
Even after I cancel subscription, it still says premium will be auto-renewed?
Hello, so I have tried a number of times to cancel my subscription, however when I go to my account on Spotify, it still says your subscription will automatically renew on 21/3/2017. Is there anything I can do to stop Spotify from charging me every s...
Hello, so I have tried a number of times to cancel my subscription, however when I go to my account on Spotify, it still says your subscription will automatically renew on 21/3/2017. Is there an...
Spotify Star
2301 Views
1 replies
0 likes
- 2301 Views
- 1 replies
- 0 likes
My spotify premium is gone?
I have spotify premiun via my mobile provider(kpn netherlands). Now im in the uk for my internship and had to change the country to uk because ive been there longer than 14 days. And now all of the sudden my premium is gone. I tried deleting the app,...
I have spotify premiun via my mobile provider(kpn netherlands). Now im in the uk for my internship and had to change the country to uk because ive been there longer than 14 days. And now all of the s...
3446 Views
0 replies
0 likes
- 3446 Views
- 0 replies
- 0 likes
Updated Premium Payment - Spotify dropped all of my shared members...
Been a subscriber for over a year and just had to update payment since my old credit card expired. I found this process extremely frustrating for a number of reasons.I could not simply update payment info - Spotify treated it as if I was signing up f...
Been a subscriber for over a year and just had to update payment since my old credit card expired. I found this process extremely frustrating for a number of reasons. I could not simply update paym...
2142 Views
0 replies
0 likes
Account
Premium
Subscription
- 2142 Views
- 0 replies
- 0 likes