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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14564 Views
  • 27 replies
  • 2 likes
  • 14564 Views
  • 27 replies
  • 2 likes

Solved!! Cancelling student subscription and then asking for it again

I had this question and couldn't find a good answer anywhere, let's say that I decide to cancel my student subscription or that I don't renew it when it ends (and also cancel normal premium) and then some months later I ask for it again sending the d...

  • Casual Listener
  • I had this question and couldn't find a good answer anywhere, let's say that I decide to cancel my student subscription or that I don't renew it when it ends (and also cancel normal premium) and then...
  • j444spr
  • Casual Listener
  • 3561 Views
  • 6 replies
  • 0 likes
  • 3561 Views
  • 6 replies
  • 0 likes

I can't access my 3 month free premium Trial

I Signed up to Spotify today and can't access my 3 month free trial. it says I have already used it. but I just signed in today.

  • Visitor
  • I Signed up to Spotify today and can't access my 3 month free trial. it says I have already used it. but I just signed in today.
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify charged me when I signed up for a 3 months free trial for premium after seeing Instagram ad

PlanSigned up for a 3 months free trial of premium and got charged straight away insteadCountryUkMy Question or IssueI signed up to Spotify Premium after following the link of an Instagram Ad as it stated an offer of 3 months free trial before being ...

  • Visitor
  •   Plan Signed up for a 3 months free trial of premium and got charged straight away instead Country Uk My Question or Issue I signed up to Spotify Premium after following the link of an I...
  • OscarDC
  • Moderator
  • 772 Views
  • 3 replies
  • 0 likes
  • 772 Views
  • 3 replies
  • 0 likes

Will I get my subscription back

PlanPremium CountryIndia My Question or IssueMy is question is that after closing my account can I get my subscription back.After permanent data delete.Using same email and phone num. To create new account

  • Visitor
  •   Plan Premium  Country India   My Question or Issue My is question is that after closing my account can I get my subscription back. After permanent data delete. Using same em...
  • Maxim
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Why can't I purchase an audiobook on any device?

I've been trying to purchase the audiobook "Wool," I have tried on several devices (all on chrome) and I just get the error "Something went wrong" as soon as I click on the "Buy" button.

  • Visitor
  • I've been trying to purchase the audiobook "Wool," I have tried on several devices (all on chrome) and I just get the error "Something went wrong" as soon as I click on the "Buy" button.
  • Billy-J
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

I am not "living" under my house for my duo pack

I recently received a notification informing me that my account has been removed from the Duo plan because I supposedly do not live at the same address as my husband. However, this is incorrect, as we do, in fact, share the same household. how do I h...

  • Visitor
  • I recently received a notification informing me that my account has been removed from the Duo plan because I supposedly do not live at the same address as my husband. However, this is incorrect, as w...
  • Billy-J
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Solved!! Can't Join Duo Despite Cancelling Google Pay Subscription

PlanPremium CountryUK DeviceXiaomi Poco X3 Pro / Desktop PC Operating SystemAndroid 13 / Windows 11 My Question or IssueMy partner has set up a Spotify Duo account. They sent me a link to add my current premium account to the plan. When I click the l...

  • Newbie
  • Plan Premium   Country UK   Device Xiaomi Poco X3 Pro / Desktop PC   Operating System Android 13 / Windows 11   My Question or Issue My partner has set up a Spotify D...
  • Maxim
  • Spotify Star
  • 284 Views
  • 1 replies
  • 1 likes
  • 284 Views
  • 1 replies
  • 1 likes

Superuser Contribution Change location/country settings

Hi,I was suddenly asked by Spotify to change my location to my current one (UK) maybe because I am staying here for more than 2 months now. However, I set up my account and is subscribed to premium in my home country (PH). How should I check that my ...

  • Casual Listener
  • Hi, I was suddenly asked by Spotify to change my location to my current one (UK) maybe because I am staying here for more than 2 months now. However, I set up my account and is subscribed to premium...
  • Maxim
  • Spotify Star
  • 626 Views
  • 1 replies
  • 0 likes
  • 626 Views
  • 1 replies
  • 0 likes

Solved!! How do I change my premium individual plan to basic individual

I used to have basic individual plan on my account, however I cancelled it as I was paying for both premuim and basic, I blocked the premium plan and then subscribed with google play, but now I want to change my plan to basic individual but I do not ...

  • Casual Listener
  • I used to have basic individual plan on my account, however I cancelled it as I was paying for both premuim and basic, I blocked the premium plan and then subscribed with google play, but now I want ...
  • Billy-J
  • Spotify Star
  • 343 Views
  • 3 replies
  • 0 likes
  • 343 Views
  • 3 replies
  • 0 likes

Trying to get premium, can't choose state outside of USA.

Hi, I'm trying to sign up for a Spotify Premium account. I'm in Australia (this is set in account settings), but when it asks me to enter in my address all I see are states in the USA, so I can't progress.

  • Visitor
  • Hi, I'm trying to sign up for a Spotify Premium account. I'm in Australia (this is set in account settings), but when it asks me to enter in my address all I see are states in the USA, so I can't pro...
  • nemytau
  • Visitor
  • 2759 Views
  • 4 replies
  • 0 likes
  • 2759 Views
  • 4 replies
  • 0 likes

remove someione

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've been a paying family subscriber for years with all the benefits. my page say's Ii have a...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've be...
  • Billy-J
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

I don't know how to cancel a podcast subscription.

I can't find an option to cancel a podcast subscription and I've never received an email concerning the payment. I'm one member of a Spotify Family account.

  • Visitor
  • I can't find an option to cancel a podcast subscription and I've never received an email concerning the payment. I'm one member of a Spotify Family account.
  • Billy-J
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Student discount

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei updated my account to apply the student discount since I’m in college. On the app it says I...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i updat...
  • Billy-J
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

صباح الخير .. محتاجة اشترك في individual premium ومش ظاهر الدفع باتصالات!

صباح الخير لما بدفع ل individual premium ال٣ شهور ب ٥٠ مش ظاهر اوبشن الدفع باتصالات كاش او رصيد ظاهر بس paypal و visa.مع ان في كل الباقات التانيه ظاهر الاوبشن دا

  • Visitor
  • صباح الخير لما بدفع ل individual premium ال٣ شهور ب ٥٠ مش ظاهر اوبشن الدفع باتصالات كاش او رصيد ظاهر بس paypal و visa.مع ان في كل الباقات التانيه ظاهر الاوبشن دا
  • Billy-J
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Mi hija tenia premiun y lo he cancelado para compartir el plan duo?

Ambas hemos llegado a Estados Unidos, le he cancelado su plan premium individual para poder compartir el plan duo, cuando realizo el cambio de direccion, pais, y forma de pago no permite grabar sino volver a comprar. Que hago?

  • Newbie
  • Ambas hemos llegado a Estados Unidos, le he cancelado su plan premium individual para poder compartir el plan duo, cuando realizo el cambio de direccion, pais, y forma de pago no permite grabar sino ...
  • Billy-J
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Payment failure for 12 month. Get money and didn’t give premium.

Hi, I pay for 12 month 9000 NGN. The money was deleted from my card account but the premium was not activated. Please help me to solve. Write “your card and location is not same”, but where is my money

  • Casual Listener
  • Hi, I pay for 12 month 9000 NGN. The money was deleted from my card account but the premium was not activated. Please help me to solve. Write “your card and location is not same”, but where is my mon...
  • Billy-J
  • Spotify Star
  • 169 Views
  • 3 replies
  • 0 likes
  • 169 Views
  • 3 replies
  • 0 likes