Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 9644 Views
  • 23 replies
  • 2 likes
  • 9644 Views
  • 23 replies
  • 2 likes

Switch from Duo to Individual

I think the Duo subscription is a rip off and would like to switch to Individual plans for myself and my partner.I am having trouble switching my partners account from a Duo member (I am the manager).I have removed him from the Duo, however it is say...

  • Newbie
  • I think the Duo subscription is a rip off and would like to switch to Individual plans for myself and my partner. I am having trouble switching my partners account from a Duo member (I am the manage...
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audiobook listening time limit can’t finish book/ no option to buy?

Why audiobook listening limit limit pay for premium? Why audiobook listening time limit not long enough to finish an average book? Why no option to buy time for audiobook? Does Spotify realize the listening time limit policy is terrible? Does Spotify...

  • Visitor
  • Why audiobook listening limit limit pay for premium? Why audiobook listening time limit not long enough to finish an average book? Why no option to buy time for audiobook? Does Spotify realize the li...
  • CMH481
  • Visitor
  • 2599 Views
  • 12 replies
  • 6 likes
  • 2599 Views
  • 12 replies
  • 6 likes

Superuser Contribution Buenas quiero volveré a pagar Spotify pero me dice que ya utilicé el mes

Quiero pagarlo pero en plan individual pero como ya use el mes gratis no me deja es otra cuenta individual a la que tenía antes

  • Visitor
  • Quiero pagarlo pero en plan individual pero como ya use el mes gratis no me deja es otra cuenta individual a la que tenía antes
  • OscarDC
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me descontaron el pago de la suscripción del mes pero no se me ve reflejado

Me descontaron el pago de mi tarjeta pero al ingresar a la aplicación Spotify me dice que actualice mi pago cuando ya está causado

  • Casual Listener
  • Me descontaron el pago de mi tarjeta pero al ingresar a la aplicación Spotify me dice que actualice mi pago cuando ya está causado
  • Vasil
  • Moderator
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution MILITARY/FIRST RESPONDERS DISCOUNT PETITION

SPOTIFY,I have been a LOYAL customer since 2014. I have asked since then if you offer a military discount. The response I constantly receive is currently only have a student discount (which is funny you couldn't apply the discount to military and fir...

  • Casual Listener
  • SPOTIFY, I have been a LOYAL customer since 2014. I have asked since then if you offer a military discount. The response I constantly receive is currently only have a student discount (which is funn...
  • willmoney21
  • Casual Listener
  • 4030 Views
  • 6 replies
  • 18 likes
  • 4030 Views
  • 6 replies
  • 18 likes

Superuser Contribution Spotify Premium Not Working On TV

I have bought 1 day of Spotify Premium by Play Store balance and the premium isn't working on my TV (it is a 1 ay plan I need it fixed as soon as possible if not I need an refund)

  • Visitor
  • I have bought 1 day of Spotify Premium by Play Store balance and the premium isn't working on my TV (it is a 1 ay plan I need it fixed as soon as possible if not I need an refund)
  • Vasil
  • Moderator
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can non-credit card users pay for subscriptions

Many people in Africa struggle to make payment because they don't have credit card or no Paypal account. Is it possible to adoption mobile money or another third party payment that works in most part of Africa? This will increase subscriptions and re...

  • Regular
  • Many people in Africa struggle to make payment because they don't have credit card or no Paypal account. Is it possible to adoption mobile money or another third party payment that works in most part...
  • IbraAdam
  • Regular
  • 519 Views
  • 9 replies
  • 0 likes
  • 519 Views
  • 9 replies
  • 0 likes

Can’t change my plan - oops error

I’m on the premium duo plan and I’m trying to switch to premium individual. When I select the individual plan, I get the following error: Oops! Something went wrong, please try again.My credit card is up to date, so it’s not a payment issue. i tried ...

  • Newbie
  • I’m on the premium duo plan and I’m trying to switch to premium individual. When I select the individual plan, I get the following error:  Oops! Something went wrong, please try again. My credi...
  • Not applicable
  • 319 Views
  • 2 replies
  • 2 likes
  • 319 Views
  • 2 replies
  • 2 likes

Solved!! I got a gift code from another country

PlanPremiumCountryFrance My Question or IssueI got a Spanish gift code, but being based in France, I can't activate it. Any way I can get it?

  • Regular
  • Plan Premium Country France     My Question or Issue I got a Spanish gift code, but being based in France, I can't activate it. Any way I can get it?
  • thomasbnt
  • Regular
  • 266 Views
  • 2 replies
  • 0 likes
  • 266 Views
  • 2 replies
  • 0 likes

If a member of a duo plan leaves, will the accounts owner get affected?

I am currently in a dual plan and I was wondering if the member leaves the plan (me the member), will account owner (my partner I) get affected as well for this change? Or will they continue to have a duo plan? And will they get notified if a member ...

  • Casual Listener
  • I am currently in a dual plan and I was wondering if the member leaves the plan (me the member), will account owner (my partner I) get affected as well for this change? Or will they continue to have ...
  • Maxim
  • Spotify Star
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't subscribe to premium

Hi,Once I had subscription with my credit card and I would like to subscribe again but I can't do it because the system says that: It looks like you've already taken a trial period, so you're not eligible for this offer. however, you can still subscr...

  • Visitor
  • Hi, Once I had subscription with my credit card and I would like to subscribe again but I can't do it because the system says that: It looks like you've already taken a trial period, so you're not e...
  • Greg991
  • Visitor
  • 2048 Views
  • 5 replies
  • 0 likes
  • 2048 Views
  • 5 replies
  • 0 likes

Superuser Contribution Payment error

I am having an error when trying to add payment details. The error is: "The payment failed. Please try again, use a different payment card or a different payment method.." all card details are correct.

  • Visitor
  • I am having an error when trying to add payment details. The error is: "The payment failed. Please try again, use a different payment card or a different payment method.." all card details are correc...
  • Isma_113
  • Newbie
  • 601 Views
  • 5 replies
  • 0 likes
  • 601 Views
  • 5 replies
  • 0 likes

How do I change my billing date?

I need to change my billing date.

  • Visitor
  • I need to change my billing date.
  • AdamDam
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Family plan issue

PlanFrom premium to familyCountryKZDeviceSamsung S22+ My Question or IssueHello! I have an issue. Recently my sisters and I have decided to switch from our individual Premium plans on Spotify to a shared Family plan. One of my sister's did the main s...

  • Newbie
  •   Plan From premium to family Country KZ Device Samsung S22+   My Question or Issue Hello! I have an issue. Recently my sisters and I have decided to switch from our individual Pre...
  • Luan
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for a full year subscription now my account has been put on the free usage, I want to know why

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • OscarDC
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

How can I pay my bill early?

Make payment before billing date

  • Visitor
  • Make payment before billing date
  • ribezaz
  • Rising Star 3
  • 162 Views
  • 1 replies
  • 1 likes
  • 162 Views
  • 1 replies
  • 1 likes

Superuser Contribution Tuve problemas con el plan premiun, fue cancelado hace 2 meses y me cobran

Cancele premiun hace 2 meses y siguien descontando el dinero, mi cuenta no obtiene los beneficios y cuando entré a spotify por navegador aparecía como que tenia premiun en los planes, cosa que en la aplicación no, de igual manera en ninguno de los do...

  • Visitor
  • Cancele premiun hace 2 meses y siguien descontando el dinero, mi cuenta no obtiene los beneficios y cuando entré a spotify por navegador aparecía como que tenia premiun en los planes, cosa que en la ...
  • OscarDC
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

I get a Spotify promo code from Flipkart at 12 month subscription.

But when I apply that code the payment section will open & pay for 12 month but I get this code 12 month subscription free. I need help on this issue.

  • Visitor
  • But when I apply that code the payment section will open & pay for 12 month but I get this code 12 month subscription free. I need help on this issue.
  • ribezaz
  • Rising Star 3
  • 2164 Views
  • 1 replies
  • 1 likes
  • 2164 Views
  • 1 replies
  • 1 likes