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Happy Values Week! Today we celebrate *Inclusion* in the Spotify Stars Program!

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 18526 Views
  • 27 replies
  • 4 likes
  • 18526 Views
  • 27 replies
  • 4 likes

Superuser Contribution Unable to activate premium w/ Starbucks

I am a Starbucks Partner and I am unable to activate my premium membership. When I try to log in and upgrade using my partner numbers I get an error message and it says try again. How do I fix this? I recently had premium and I had to wait for it to ...

  • Visitor
  • I am a Starbucks Partner and I am unable to activate my premium membership. When I try to log in and upgrade using my partner numbers I get an error message and it says try again. How do I fix this? ...
  • Joan
  • Moderator
  • 492 Views
  • 1 replies
  • 0 likes
  • 492 Views
  • 1 replies
  • 0 likes

I'm trying to use a trial but it's saying I already used it

I'm trying to get a 3 month free trial with my card but it's saying I already used it even though I just made an account now

  • Visitor
  • I'm trying to get a 3 month free trial with my card but it's saying I already used it even though I just made an account now
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Preimum plan is not appearing in mobile app

i have purchsed the premium plan , i can see only in web player if i login via app in mobile its not getting updated

  • Casual Listener
  • i have purchsed the premium plan , i can see only in web player if i login via app in mobile its not getting updated
  • clintong34g
  • Casual Listener
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Why can't I add someone to my Duo account that lives with me?

I'm trying to add my wife to my duo account (she lives with me) but it's saying she can't be added to the account, and it say's 'You can'y join this plan. You can join someone else's plan again in 12 months'. Anyone know why this is? I'll just cancel...

  • Visitor
  • I'm trying to add my wife to my duo account (she lives with me) but it's saying she can't be added to the account, and it say's 'You can'y join this plan. You can join someone else's plan again in 12...
  • Maxim
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium for students - Slovakia (again)

PlanPremiumCountrySlovakia Once again, it is time to open question, will there ever be student subscription to spotify premium in Slovakia? This question was already asked here, here and here. Each time it was dismissed with words "but Spotify is wor...

jakubondrus_0-1638278471655.png
  • Newbie
  • Plan Premium Country Slovakia  Once again, it is time to open question, will there ever be student subscription to spotify premium in Slovakia?   This question was already asked ...
  • itsfanzai
  • Newbie
  • 2314 Views
  • 2 replies
  • 4 likes
  • 2314 Views
  • 2 replies
  • 4 likes

I’m a new Spotify user and I wanted to do the 3 month free trial

So im a new user and it keeps saying that it looks like I’ve done this trial before but I haven’t used Spotify and it won’t let me

  • Visitor
  • So im a new user and it keeps saying that it looks like I’ve done this trial before but I haven’t used Spotify and it won’t let me
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Solved!! Subscription patment?

Hello,Is it possible to pay for Spotify Premium annually (one payment for the entire year) versus paying monthly? For me, an annual payment would work much better than a monthly payment. Thank you.

  • Casual Listener
  • Hello, Is it possible to pay for Spotify Premium annually (one payment for the entire year) versus paying monthly?  For me, an annual payment would work much better than a monthly payment.&nbsp...
  • DBBN
  • Casual Listener
  • 146 Views
  • 2 replies
  • 0 likes
  • 146 Views
  • 2 replies
  • 0 likes

Premium Abo ist auf neuem Handy nicht mehr aktiv

Nachdem ich alles vom alten Handy auf das neue übertragen habe zeigt mir Spotify an,dass ich die Freeware Version habe. Ich habe mich bereits ab- und wieder angemeldet und die App auf dem alten Handy deinstalliert. Nichts wirkt...

  • Visitor
  • Nachdem ich alles vom alten Handy auf das neue übertragen habe zeigt mir Spotify an,dass ich die Freeware Version habe.  Ich habe mich bereits ab- und wieder angemeldet und die App auf dem alten...
  • Maxim
  • Spotify Star
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

The duo member I invited is not able to use the premium account that comes

I have invited another existing Spotify profile to my duo plan in hopes that it will also get the premium account as duo plan contains 2 premium account. But the invited account is still showing the free account and is not able to use any of the prem...

  • Visitor
  • I have invited another existing Spotify profile to my duo plan in hopes that it will also get the premium account as duo plan contains 2 premium account. But the invited account is still showing the ...
  • Maxim
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Superuser Contribution Country mismatch

Hi,I moved from Switzerland to live in Mexico couple of month ago and updated my bank details accordingly.I can't subscribe to premium here (In mexico), I always get an error country mistmatch.My Spotify account is in Mexico. What to do?

  • Visitor
  • Hi, I moved from Switzerland to live in Mexico couple of month ago and updated my bank details accordingly. I can't subscribe to premium here (In mexico), I always get an error country mistmatch. ...
  • ajk03
  • Visitor
  • 276 Views
  • 2 replies
  • 0 likes
  • 276 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can u refund me?

I accidentally bought Spotify premium membership instead the 1 month free trial. Is it possible to refund the purchase without getting charged ?

  • Visitor
  • I accidentally bought Spotify premium membership instead the 1 month free trial. Is it possible to refund the purchase without getting charged ?
  • Ilyha_Gladaniiuk
  • Visitor
  • 3410 Views
  • 4 replies
  • 0 likes
  • 3410 Views
  • 4 replies
  • 0 likes

Superuser Contribution I used to login with my phone number but my phone number is not in use

My account seems not link to any email or Apple ID or any Facebook acccount. Without the phone number to receive the sms, I cannot login to my account to amend my subscriptions. Please help how I can login again to amend my subscription.

  • Newbie
  • My account seems not link to any email or Apple ID or any Facebook acccount. Without the phone number to receive the sms, I cannot login to my account to amend my subscriptions. Please help how I can...
  • Rishabh369
  • Newbie
  • 443 Views
  • 2 replies
  • 0 likes
  • 443 Views
  • 2 replies
  • 0 likes

Superuser Contribution change google play subscription account

Hi, I subscribed a family plan through google play, but I lost my google account, is it able to unlink the goole account and swap to others?

  • Visitor
  • Hi, I subscribed a family plan through google play, but I lost my google account, is it able to unlink the goole account and swap to others?
  • Not applicable
  • 1910 Views
  • 2 replies
  • 0 likes
  • 1910 Views
  • 2 replies
  • 0 likes

Superuser Contribution I was charged after the 3 month free trial

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueBro,i was charged for the individual plan after the 3 month free trial that started back in a...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Bro,i w...
  • anthonnyzze
  • Visitor
  • 977 Views
  • 2 replies
  • 1 likes
  • 977 Views
  • 2 replies
  • 1 likes

Late payment . By 3 days

PlanIndividual/PremiumCountryUsaDevice Moto G 5SOperating System... and My Question or IssueI'm just not able to pay my bill right as this moment .I cannot lose my account over this.. The payment method on file will be funded on Wednesday night at ab...

  • Visitor
  • Plan Individual/Premium Country Usa Device Moto G 5S Operating System... and   My Question or Issue I'm just not able to pay my bill right as this moment .I cannot lose my account over t...
  • Maxim
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Closing bank account

PlanPremium Family CountryKenya My Question or IssueYesterday was my billing date and I've already paid for the subscription. I want to close my bank account and open a new one with a different bank. Will my subscription still be active before I have...

  • Newbie
  • Plan Premium Family  Country Kenya   My Question or Issue Yesterday was my billing date and I've already paid for the subscription. I want to close my bank account and open a new one ...
  • Maxim
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

How to cancel hulu without changing my account?

I have the premium individual plan with Spotify and do not want to upgrade/downgrade, but I would like to upgrade Hulu and I can't do that without deactivating the Hulu plan I have with Spotify. How can I do this? I already tried Account Overview >> ...

  • Visitor
  • I have the premium individual plan with Spotify and do not want to upgrade/downgrade, but I would like to upgrade Hulu and I can't do that without deactivating the Hulu plan I have with Spotify.&nbsp...
  • Maxim
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes