Announcements

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61450 Views
  • 25 replies
  • 5 likes
  • 61450 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36664 Views
  • 19 replies
  • 2 likes
  • 36664 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 27978 Views
  • 16 replies
  • 3 likes
  • 27978 Views
  • 16 replies
  • 3 likes

I can't sign up for the premium family plan in my country

Hello. I'm from Armenia. I want to apply for the Premium Family subscription plan, but it doesn't show up. Why is it?

  • Visitor
  • Hello. I'm from Armenia. I want to apply for the Premium Family subscription plan, but it doesn't show up. Why is it?
  • Maxim
  • Spotify Star
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

Can I request a refund? Please help me to refund it 😭

no longer use my account. I would like to cancel it and receive a refund for the bill that was taken out of my gcash account earlier today.

  • Visitor
  • no longer use my account. I would like to cancel it and receive a refund for the bill that was taken out of my gcash account earlier today.
  • Maxim
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is Spotify trying to force me to get a duo subscription?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Dian
  • Moderator
  • 337 Views
  • 5 replies
  • 0 likes
  • 337 Views
  • 5 replies
  • 0 likes

Spofity premium for our staff

I'm considering offering Spotify Premium to our staff. Is there a way to get a discount code for a large purchase or a way to get a bunch of Spotify Premium codes at once without having to buy each of them separately?Also, how is it possible that the...

  • Regular
  • I'm considering offering Spotify Premium to our staff. Is there a way to get a discount code for a large purchase or a way to get a bunch of Spotify Premium codes at once without having to buy each o...
  • Maxim
  • Spotify Star
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Studentenrabatt ohne Vormeldung ausgelaufen

Letztes Jahr habe ich angefangen zu studieren und sofort den Studentenrabatt in Anspruch genommen. Vor ein paar Wochen dann die Überraschung: es wurde auf ein normales Spotify Abo geändert, ohne jegliche Benachrichtigung per Email oder in der App.

  • Visitor
  • Letztes Jahr habe ich angefangen zu studieren und sofort den Studentenrabatt in Anspruch genommen. Vor ein paar Wochen dann die Überraschung: es wurde auf ein normales Spotify Abo geändert, ohne jegl...
  • Maxim
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

I need to pay my subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Questioni need to pay my subscription

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Questioni need to pay my s...
  • Luan
  • Spotify Star
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

Fiz dois pagamentos de planos diferentes o que fazer ?

Desejo continuar com o plano DUO e cancelar essa plano de 19,90 que fiz sem querer

  • Visitor
  • Desejo continuar com o plano DUO e cancelar essa plano de 19,90 que fiz sem querer
  • Luan
  • Spotify Star
  • 56 Views
  • 1 replies
  • 0 likes
  • 56 Views
  • 1 replies
  • 0 likes

Superuser Contribution Money back

I want to say that by mistake my frnd has bought Spotify premium subscription and i am not in condition to buy it due to financial problems... So i request u to pls cancel my pack and if possible return the money pls

  • Visitor
  • I want to say that by mistake my frnd has bought Spotify premium subscription and i am not in condition to buy it due to financial problems... So i request u to pls cancel my pack and if possible ret...
  • OscarDC
  • Moderator
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant get premium

1 day PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My QuestionSolved my problem.

  • Casual Listener
  • 1 day Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question Solved my problem.
  • Eni
  • Moderator
  • 118 Views
  • 3 replies
  • 0 likes
  • 118 Views
  • 3 replies
  • 0 likes

Spotify premium is gone. No warning

Hi!Can anyone help me with this? I've had premium for many years and today I woke up without premium?Thanks in advance! Best regards

  • Newbie
  • Hi! Can anyone help me with this? I've had premium for many years and today I woke up without premium? Thanks in advance!   Best regards
  • Luan
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Solved!! Wife cannot join my Premium Duo because of country

I've been on Premium for a while now and have enjoyed it. My wife and I moved abroad earlier this year. This is a temporary and not a permanent move. Because I'm on Premium, my account's country stayed as US. Because my wife was NOT on Premium, her a...

  • Casual Listener
  • I've been on Premium for a while now and have enjoyed it. My wife and I moved abroad earlier this year. This is a temporary and not a permanent move. Because I'm on Premium, my account's country stay...
  • zer03
  • Casual Listener
  • 134 Views
  • 2 replies
  • 0 likes
  • 134 Views
  • 2 replies
  • 0 likes

Superuser Contribution I had Spotify + Hulu subscription but my payment method expired, If i renew will i keep both?

PlanPremiumCountryUSADevice Operating System My Question or IssueMy card expired and i couldn't renew it before my plan ended due to no payment, Now when i renew i don't see the option for spotify + hulu except for students, which i am not. If i rene...

  • Visitor
  • Plan Premium Country USA Device   Operating System   My Question or Issue My card expired and i couldn't renew it before my plan ended due to no payment, Now when i renew i don't s...
  • Lyubka
  • Moderator
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium with Hulu switch to Duo?

PlanSpotify Premium with HuluCountryUSAMy Question or IssueI currently have spotify premium with hulu, but my husband read about duo and was interested in having that instead. However, when I look under plans it isn't an option. Would I need to cance...

  • Visitor
  •   Plan Spotify Premium with Hulu Country USA My Question or Issue I currently have spotify premium with hulu, but my husband read about duo and was interested in having that instead.&nbs...
  • 牧田紅葉
  • Visitor
  • 33768 Views
  • 11 replies
  • 6 likes
  • Account
    Subscription
  • 33768 Views
  • 11 replies
  • 6 likes

Superuser Contribution Brought Premium and after 4 days I don't have it anymore

As of 9/29/22 I had brought Spotify Premium 1 month plan for $10 and got my benefits and was charged and I was told that the next time I would be charged was 10/29/22, 4 days later Currently 10/2/22 I no longer have my Premium benefits and I've tried...

  • Newbie
  • As of 9/29/22 I had brought Spotify Premium 1 month plan for $10 and got my benefits and was charged and I was told that the next time I would be charged was 10/29/22, 4 days later Currently 10/2/22 ...
  • Dian
  • Moderator
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Superuser Contribution i used a Giftcard, but i didnt get premium

PlanFree/PremiumCountryGermanyDevice(iPhone 10)Operating System(iOS 10, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country Germany Device (iPhone 10) Operating System (iOS 10, Windows 10,etc.)   My Question or Issue  
  • Lyubka
  • Moderator
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Paying for a friend abroad

Hello,I have a premium account in the UK. I would like to purchase a subscription forma friend in Mexico. Can I do this from my account? Or do I need to create a separate account for them but with my payment details? Thanks

  • Casual Listener
  • Hello, I have a premium account in the UK. I would like to purchase a subscription forma friend in Mexico. Can I do this from my account? Or do I need to create a separate account for them but with ...
  • Maxim
  • Spotify Star
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Superuser Contribution Updated payment but changed from Family to single

PlanFamilyCountryUSA My Question or IssueI was having bank issues that didn't allow my payment to go through, I corrected the issue but when that happened it switched my family plan out and only charged me for the solo group. I do not want to pay ano...

  • Newbie
  •   Plan Family Country USA   My Question or Issue I was having bank issues that didn't allow my payment to go through, I corrected the issue but when that happened it switched my fami...
  • Dian
  • Moderator
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

Superuser Contribution I canceled my subscription, but I paid for it myself.

계획무료/프리미엄국가대한민국 장치삼성 점프 2프랙티스안드로이드 12 내 질문이나확실히 구독취소하고 10번 넘게 확인했는데 오늘 강제로 8.5달러 결제했는데 무조건 구독취소하고 스포티가 강제로 돈 빼돌리네요. 돈을 돌려받거나 취소하고 싶어요. 제발. 오늘 은행 계좌에 2달러가 남아 있습니다. 내 돈을 돌려주세요.

  • Visitor
  •   계획 무료/프리미엄 국가 대한민국  장치 삼성 점프 2 프랙티스 안드로이드 12   내 질문이나 확실히 구독취소하고 10번 넘게 확인했는데 오늘 강제로 8.5달러 결제했는데 무조건 구독취소하고 스포티가 강제로 돈 빼돌리네요. 돈을 돌려받거나 취소하고 싶어요. 제발. 오늘 은행 계좌에 2달러가 남아 있습니다...
  • Dian
  • Moderator
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot cancel subscription

I want to cancel my Spotify premium subscription. But there is no option for cancelling. I used Facebook details to register the account, however that Facebook account does not exist anymore so I cannot login on Spotify.PlanPremiumCountry Device(Huaw...

  • Visitor
  • I want to cancel my Spotify premium subscription. But there is no option for cancelling. I used Facebook details to register the account, however that Facebook account does not exist anymore so I can...
  • Alex
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant enter account

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Alex
  • Moderator
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes