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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6130 Views
  • 23 replies
  • 2 likes
  • 6130 Views
  • 23 replies
  • 2 likes

Superuser Contribution Payment done but not use to premium subscription

subscription Payment done but not use to premium SubscriptionPlanPremiumCountry India Device(Vivo y72)Operating System(Android O) My Question or IssuePayment done but not use to premium subscription **bleep**

  • Visitor
  • subscription Payment done but not use to premium Subscription Plan Premium Country India    Device (Vivo y72) Operating System (Android O)   My Question or Issue Paymen...
  • Lyubka
  • Moderator
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Spotify Family

Good dayI have a questionIf I was previously in a family plan but am no longer on one and cannot join another family plan for 12 monthsCan I create one as the primary account holder and have my family join?

  • Visitor
  • Good day I have a question If I was previously in a family plan but am no longer on one and cannot join another family plan for 12 months Can I create one as the primary account holder and have my...
  • Maxim
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

I bought oppo Reno 10 5g , Spotify premium one year subscription redeem code but not redeemed.😏

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Chitranjan
  • Visitor
  • 301 Views
  • 2 replies
  • 0 likes
  • 301 Views
  • 2 replies
  • 0 likes

Superuser Contribution Reembolso

não conseguir cancelar a tempo meu plano individual e hoje fui ver que foi renovado o plano.Cancelei ele no mesmo dia e queria meu reembolso porque não vou utilizar o Spotify

  • Newbie
  • não conseguir cancelar a tempo meu plano individual e hoje fui ver que foi renovado o plano. Cancelei ele no mesmo dia e queria meu reembolso porque não vou utilizar o Spotify 
  • Susan_GP
  • Moderator
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Payment method

PlanPremiumCountryUSADeviceiPhone 11Operating SystemIdek My Question or issue So I can’t change the card associated with my account. I recently had to get a new card with my bank and after that Spotify won’t let me change my card. When I enter my car...

  • Casual Listener
  •   Plan Premium Country USA Device iPhone 11 Operating System Idek   My Question or issue  So I can’t change the card associated with my account. I recently had to get a new ...
  • Maxim
  • Spotify Star
  • 182 Views
  • 6 replies
  • 0 likes
  • 182 Views
  • 6 replies
  • 0 likes

Superuser Contribution Pagos

Contrate el plan duo. Lo cargue a mi tarjeta y se cobróEntro a la aplicación hoy, y me dice que tengo que pagar de nuevo

  • Visitor
  • Contrate el plan duo. Lo cargue a mi tarjeta y se cobró Entro a la aplicación hoy, y me dice que tengo que pagar de nuevo 
  • Susan_GP
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Duo Plan question

PlanPremium DUOCountryParaguay DeviceSamsung S23 Ultra Operating SystemAndroid 14 My Question or IssueMy girlfriend and I have separate premium accounts.I would like to know if I can purchase the DUO plan, apply it to her and use it together, without...

  • Visitor
  • Plan Premium DUO Country Paraguay   Device Samsung S23 Ultra   Operating System Android 14   My Question or Issue My girlfriend and I have separate premium accounts. I wou...
  • AdamDam
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Can't send pin.

Hello, I'm having a problem when I want to pay using my mobile number but I'm having trouble sending a pin.

  • Newbie
  • Hello, I'm having a problem when I want to pay using my mobile number but I'm having trouble sending a pin.    
  • Maxim
  • Spotify Star
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Vodafone Spotify premium activation

Just renewed through Vodafone and I’m stuck on free instead of a premium account .SAys I’ve got premium but when I log back in it goes to a free account

  • Visitor
  • Just renewed through Vodafone and I’m stuck on free instead of a premium account .SAys I’ve got premium but when I log back in it goes to a free account
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Gift card

Hi so i brought a $60 gift card last month cuz i thought i needed to renew it but i didnt need to until next month so i waited and when i tried to put it in today. it wouldnt accept it. I read it over again and again and had it all right but it still...

  • Visitor
  • Hi so i brought a $60 gift card last month cuz i thought i needed to renew it but i didnt need to until next month so i waited and when i tried to put it in today. it wouldnt accept it. I read it ove...
  • Maxim
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Solved!! Premium Duo but only one of us can access audiobooks :(

PlanPremium Duo CountryUnited Kingdom DeviceiPhone 13 Pro and iPhone 14 Pro Operating SystemiOS 17.1.2 My Question or IssueI upgraded my account from Premium to Premium Duo and connected it to my partners account so she now also has Premium (coming f...

  • Newbie
  • Plan Premium Duo   Country United Kingdom   Device iPhone 13 Pro and iPhone 14 Pro   Operating System iOS 17.1.2   My Question or Issue I upgraded my account from Pre...
  • Maxim
  • Spotify Star
  • 1559 Views
  • 1 replies
  • 2 likes
  • 1559 Views
  • 1 replies
  • 2 likes

used giftcard but still payed for subscrition

Plansingle plan but used a 3 month gift cardCountrycanadaDeviceiphone 11Operating Systemios 17 My Question or Issue i used my giftcard around december 11th and it was a 3 month plan but i still unnessecarily ended up paying $12 yesterday for my solo ...

  • Visitor
  •   Plan single plan but used a 3 month gift card Country canada Device iphone 11 Operating System ios 17   My Question or Issue   i used my giftcard around december 11th and...
  • Maxim
  • Spotify Star
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Invite premium member to duo plan

PlanDuo/ individual premium Country Device(iPhone 13 Pro)Operating SystemiOS 16.1 My Question or IssueI joined the duo plan and invited my husband, he has an individual premium plan.After he joined his account to my duo plan his account now set as du...

  • Visitor
  • Plan Duo/ individual premium  Country   Device (iPhone 13 Pro) Operating System iOS 16.1   My Question or Issue I joined the duo plan and invited my husband, he has an indivi...
  • AdamDam
  • Spotify Star
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Family plan kicked all my family out

Hello - in the past 24 hours all my family members, all residing at my address, have been kicked off my Premium Family plan. The email and notice when trying to rejoin is that their address cannot be verified. They have been on this account for almos...

  • Visitor
  • Hello -   in the past 24 hours all my family members, all residing at my address, have been kicked off my Premium Family plan. The email and notice when trying to rejoin is that their address ...
  • sheristunes
  • Visitor
  • 150 Views
  • 2 replies
  • 0 likes
  • 150 Views
  • 2 replies
  • 0 likes

Changing Country

PlanPremium CountryUnited Kingdom/Oman DeviceiPhone 13 Pro, MacBook Pro Operating SystemiOS 17 My Question or IssueI created a premium account when I was living in the United Kingdom, and had gotten a family plan. Now I have moved back to my home cou...

  • Visitor
  • Plan Premium   Country United Kingdom/Oman   Device iPhone 13 Pro, MacBook Pro   Operating System iOS 17   My Question or Issue I created a premium account when I was...
  • kaworu_bloodpaw
  • Roadie
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Superuser Contribution Atención!! Me cobraron mal

PlanDuoCountryArgentinaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Hace 2 días renové la suscripción anual a Spotify (cómo cada año) a través de la tarjeta de crédito.El importe anua...

  • Visitor
  •   Plan Duo Country Argentina Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Hace 2 días renové la suscripción a...
  • AlejaR
  • Moderator
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

How can I add family to account?

I’d like to add my nephew to my account. I have premium and he lives in a different state. What is the best way to do this? Should I just get him his own premium account? PlanPremiumCountryUSADeviceiPhone 11- nephew, iphone15-me My Question or Issue

  • Casual Listener
  • I’d like to add my nephew to my account. I have premium and he lives in a different state. What is the best way to do this? Should I just get him his own premium account?  Plan Premium Countr...
  • Maxim
  • Spotify Star
  • 131 Views
  • 3 replies
  • 0 likes
  • 131 Views
  • 3 replies
  • 0 likes