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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

146886 Views

69 replies

10 likes

Premium for Family
  • 146886 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

92357 Views

89 replies

4 likes

  • 92357 Views
  • 89 replies
  • 4 likes

Looking for help with duplicate Spotify accounts and billing issues

PlanPremiumCountryUSA My Question or IssueI’m confused about how I ended up with two active Spotify accounts, especially after I set up a new one and requested to switch to the premium plan using a different email and close the prior account. This wa...

Casual Listener

  Plan Premium Country USA     My Question or Issue I’m confused about how I ended up with two active Spotify accounts, especially after I set up a new one and requested to swi...

Luramc

Casual Listener

555 Views

2 replies

1 likes

  • 555 Views
  • 2 replies
  • 1 likes

About a subscription

PlanFree/PremiumCountrysrilanka Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue**bleep**for this email there are two accounts and one i m using but another one , i ...

Visitor

Plan Free/Premium Country srilanka   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu...

Billy-J

Spotify Star

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Solved!! Cannot change country for student account

PlanStudentCountryGermany, need to change to USADeviceDoesn‘t matter, it‘s a conditional error in the account My Question or IssueSo I moved from Germany to the USA. I know from my travels that Spotify can not used in a different country for an infin...

Casual Listener

Plan Student Country Germany, need to change to USA Device Doesn‘t matter, it‘s a conditional error in the account   My Question or Issue So I moved from Germany to the USA. I know from ...

Fireflysunny

Casual Listener

913 Views

2 replies

0 likes

  • 913 Views
  • 2 replies
  • 0 likes

I need that 9€ could you please refund me back

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello i forgot to cancel my premium for spotify could u please give me back my money?

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello i...

Maxim

Spotify Star

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

I’ve had premium for 3 months and still receive advertisements. 10+ step correct plan failed

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

12 months pay

Hi! I can't do the payment for 12 months like I did the last 2 years in the family plan, why is that? I want to do the 12 months payment because is more simple for me.

Newbie

Hi! I can't do the payment for 12 months like I did the last 2 years in the family plan, why is that?  I want to do the 12 months payment because is more simple for me.  

Maxim

Spotify Star

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

changing region

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm trying to change the payment method, and it wont let me add the new card as it doesn't al...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm try...

osornios

Spotify Star

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

Superuser Contribution GCash payments keep failing

It seems that the issue of 28-9 with processing Gcash payments is not resolved yet. I have enough funds but still get an error that Spotify is unable to process the payment.

Visitor

It seems that the issue of 28-9 with processing Gcash payments is not resolved yet. I have enough funds but still get an error that Spotify is unable to process the payment.

314p56sspsswskrfac6d

Casual Listener

14460 Views

23 replies

2 likes

  • 14460 Views
  • 23 replies
  • 2 likes

only able to choose premium plan from available plan options, not basic plan

PlanFree/PremiumCountryNetherlandsDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country Netherlands Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &n...

Anyk17

Spotify Star

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

How to pay

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Luan

Spotify Star

741 Views

1 replies

0 likes

  • 741 Views
  • 1 replies
  • 0 likes

Superuser Contribution Received a Giftcard for 6 Months Premium Individual, but would like to use it for Duo Plan

PlanFreeCountryGermanyDevice1 x Android, 1 x AppleOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI Received a Giftcard for 6 Months Premium Individual, but would like to use it for a Duo Plan with my daughter.My current p...

Visitor

Plan Free Country Germany Device 1 x Android, 1 x Apple Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I Received a Giftcard for 6 Months Premium ...

Vasil

Moderator

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subskrypcja

zostaje mi co miesiąc pobierana kwota z karty, mimo iż dołączyłam do pakietu rodzinnego nie rozłączyło mi poprzedniej subskrypcji i za jedno konto są pobierane 2 razy płatność

Visitor

zostaje mi co miesiąc pobierana kwota z karty, mimo iż dołączyłam do pakietu rodzinnego nie rozłączyło mi poprzedniej subskrypcji i za jedno konto są pobierane 2 razy płatność

AlejaR

Moderator

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Merhba yardim

Merhaba. Ben bir hesabimda kartimi degisecegim icin premiumi kapattim. Sonra hesabi da kapattim. Ama simdi yenu bir hesap actim amma premium alamiylorum None of the below information is required. However, the more you provide the easier it will be fo...

Visitor

Merhaba. Ben bir hesabimda kartimi degisecegim icin premiumi kapattim. Sonra hesabi da kapattim. Ama simdi yenu bir hesap actim amma premium alamiylorum None of the below information is required. How...

AlejaR

Moderator

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes

Is it still possible to pay for an individual annual subscription?

PlanPremiumCountryTürkiyeFor the past two years, I was able to pay for an annual subscription, but now I simply can't find that option on the website. Is it still possible at all???

Newbie

Plan Premium Country Türkiye For the past two years, I was able to pay for an annual subscription, but now I simply can't find that option on the website. Is it still possible at all???  

Amay

Spotify Star

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron el mes de prueba

Hola, según veo la promoción son 3 meses de prueba pero aún así tengo el cargo en mi cuenta.

Visitor

Hola, según veo la promoción son 3 meses de prueba pero aún así tengo el cargo en mi cuenta. 

Vasil

Moderator

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Preciso pedir reembolso do meu spotify pois não consigo entrar na

Hoje na data foi descontado da minha conta o valor de ,mas quando tentei entrar na minha conta,não consigo acessá-la

Visitor

Hoje na data <Moderator edit> foi descontado da minha conta o valor de <Moderator edit>,mas quando tentei entrar na minha conta,não consigo acessá-la

Bittencourt

Spotify Star

665 Views

2 replies

0 likes

  • 665 Views
  • 2 replies
  • 0 likes

i payed money for iindiviidual plan but that plan is not recieved

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Davekane

Casual Listener

738 Views

3 replies

0 likes

  • 738 Views
  • 3 replies
  • 0 likes

Superuser Contribution My friend cannot claim Spotify Premium, because they already have it?

PlansFree (My friend has free) / Premium (I have premium) / Premium (Other friend) CountryGermany, Malawi (not that important for main problem) DeviceOnePlus Nord 3 (My friend with the problem), Google Pixel 7a (Me), Samsung Galaxy S20 FE (My other f...

Casual Listener

Plans Free (My friend has free) / Premium (I have premium) / Premium (Other friend)   Country Germany, Malawi (not that important for main problem)   Device OnePlus Nord 3 (My friend...

Dessi

Moderator

3062 Views

3 replies

0 likes

  • 3062 Views
  • 3 replies
  • 0 likes