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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

147102 Views

69 replies

10 likes

Premium for Family
  • 147102 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

92715 Views

89 replies

4 likes

  • 92715 Views
  • 89 replies
  • 4 likes

premium

the payment went out of my card but the spotify app is still saying the payment failed.

Casual Listener

the payment went out of my card but the spotify app is still saying the payment failed.

Bittencourt

Spotify Star

1082 Views

5 replies

0 likes

  • 1082 Views
  • 5 replies
  • 0 likes

I want to switch from paying with google play to a credit card

I can't find a way to unlink my spotify account to google play - how do I go about switching payment methods?

Newbie

I can't find a way to unlink my spotify account to google play - how do I go about switching payment methods?

Billy-J

Spotify Star

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

2months of premium at discounted price

I was offered 2 months of premium through the app for 8.99 but my account was charged the standard premium fee of 18.99 why is thisPlanFree/PremiumCountryNEW ZEALANDDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, And...

Visitor

I was offered 2 months of premium through the app for 8.99 but my account was charged the standard premium fee of 18.99 why is this Plan Free/Premium Country NEW ZEALAND Device (iPhone 8, Samsu...

Billy-J

Spotify Star

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes

Can't get premium

I downloaded spotify for my new iphone and they gave me a free month without knowing. And after that month I wanted to get premium. But they don't give me that. And the spotify says If we purchase it they give us 3 month free. But kinda unfair. Becau...

Visitor

I downloaded spotify for my new iphone and they gave me a free month without knowing. And after that month I wanted to get premium. But they don't give me that. And the spotify says If we purchase it...

Jose_M

Spotify Star

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recurring payment issues following an online fraud

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAll of my accounts have been frozen whilst I am issued with new cards following a phishing on...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue All of ...

Maria

Moderator

549 Views

1 replies

0 likes

  • 549 Views
  • 1 replies
  • 0 likes

Żabka free trial Spotify premium

So i got 3 months of free Spotify premium and when i got it to The payment site it says that i don't have enough money to get the trial when it's free

Casual Listener

So i got 3 months of free Spotify premium and when i got it to The payment site it says that i don't have enough money to get the trial when it's free 

Billy-J

Spotify Star

455 Views

3 replies

0 likes

  • 455 Views
  • 3 replies
  • 0 likes

I want to switch to duo

i got charged on the 1st of may for Spotify premium individual and I want to switch to duo. Will I have to pay again even though I already paid today?

Visitor

i got charged on the 1st of may for Spotify premium individual and I want to switch to duo. Will I have to pay again even though I already paid today?  

Billy-J

Spotify Star

911 Views

1 replies

0 likes

  • 911 Views
  • 1 replies
  • 0 likes

Payment won’t go through

PlanPremiumCountryBelgiumDeviceIphone 13miniOperating System My Question or Issue I wanted to switch from a premium duo to a single account. I paid, but it didn’t get through. In my bank account it says “on reservation” and in my spotify app, i get t...

Visitor

  Plan Premium Country Belgium Device Iphone 13mini Operating System     My Question or Issue   I wanted to switch from a premium duo to a single account. I paid, but ...

TanyaS

Spotify Star

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution I PAY MY BILL ON STUDENT PREMIUM TWICE THIS MONTH

Spoiler (Highlight to read)GREETING. I PAY ALREADY PY MY BILL and Now spotify link in on mg gcash at It pay Again on What can i do ?? GREETING. I PAY ALREADY PY MY BILL and Now spotify link in on mg gcash at It pay Again on What can i do ??

Casual Listener

GREETING. I PAY ALREADY PY MY BILL <snip - Moderator Edit> and Now spotify link in on mg gcash at It pay Again on <snip - Moderator Edit> What can i do ?? 

Dessi

Moderator

473 Views

3 replies

0 likes

  • 473 Views
  • 3 replies
  • 0 likes

Buenas noches me dieron plan por 3 meses sin costo cuando lo doy de Alta me

Me debitaron la subscripción q es gratis por tres meses apenas la di de alta Dice a partir de Julio cobran eso serían 2 meses

Visitor

Me debitaron la subscripción q es gratis por tres meses apenas la di de alta Dice a partir de Julio cobran eso serían 2 meses

Billy-J

Spotify Star

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

Payment Not Accepted

PlanFreeCountryItalyDevice(Macbook Pro late 2016) My Question or IssueMy payment is not accepted, it is by mastercard (yes it's the same country ecc) and I use it on other sites without problems but spotify refuse every payment. What should I do?

Visitor

Plan Free Country Italy Device (Macbook Pro late 2016)   My Question or Issue My payment is not accepted, it is by mastercard (yes it's the same country ecc) and I use it on other sites ...

Billy-J

Spotify Star

365 Views

3 replies

0 likes

  • 365 Views
  • 3 replies
  • 0 likes

Can't open my account

I used to have an account and my sister forgot to remove my account to his bank account now i have my own money to pay for it but I can't open my account anymore,And it's just say this google account did have an account yet when i try to sign in it s...

Newbie

I used to have an account and my sister forgot to remove my account to his bank account now i have my own money to pay for it but I can't open my account anymore, And it's just say this google accou...

Jose_M

Spotify Star

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Solved!! Basic Premium

I want to switch to the Basic Premium Individual Plan, but I don't know how to. I live in the US.

Regular

I want to switch to the Basic Premium Individual Plan, but I don't know how to. I live in the US.

Bert21

Visitor

1097 Views

6 replies

0 likes

  • 1097 Views
  • 6 replies
  • 0 likes

Second user can't join duo plan

PlanDuoCountryJapanDeviceiPhone 12 (both of us) My Question or IssueI updated to duo and my partner can't join even though he tried to joined in the same address that I used to setup.We are both in Japan, His iphone was originally set up as New Zeala...

Newbie

Plan Duo Country Japan Device iPhone 12 (both of us)       My Question or Issue I updated to duo and my partner can't join even though he tried to joined in the same address ...

Maxim

Spotify Star

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

환불

환불 

Visitor

환불  

Billy-J

Spotify Star

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Payment reject

Hi. I'm trying to renew spotify premium and it just won't accept payments. I tried paying with 4 cards and directly from PayPal. I tried incognito mode and it still refuses payment

Newbie

  Hi. I'm trying to renew spotify premium and it just won't accept payments. I tried paying with 4 cards and directly from PayPal. I tried incognito mode and it still refuses payment   &...

Billy-J

Spotify Star

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Failed subscription

Hello I’ve been trying to get my premium account back for a while now and nothing is working this is very frustrating. I already checked the “failed payments” support. I’ve tried with a vpn, different cards, on my MacBook and nothing is working and i...

Visitor

Hello I’ve been trying to get my premium account back for a while now and nothing is working this is very frustrating. I already checked the “failed payments” support. I’ve tried with a vpn, differen...

Joan

Moderator

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution EU user cant use White Bit Nova card for payment's

i am trying to pay my primium via White Bit Nova card however it get's refuse for landlock resson's since the Nova card provider is registered in Estonia, the card belongs to the same jurisdiction for all users. the country am in is denmark, but i gu...

Visitor

i am trying to pay my primium via White Bit Nova card  however it get's refuse for landlock resson's  since the Nova card provider is registered in Estonia, the card belongs to the same j...

Maria

Moderator

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Impossible to change country AND payment method at the same time

PlanPremiumCountryFrance to Belgium My Question or IssueI moved to Belgium a year ago, from France, while having a Spotify Premium subscription active. My Spotify Premium payments have remained on my French VISA card, smoothly. My French VISA card is...

Regular

Plan Premium Country France to Belgium   My Question or Issue I moved to Belgium a year ago, from France, while having a Spotify Premium subscription active. My Spotify Premium payments ha...

Ally32

Visitor

27257 Views

17 replies

1 likes

country
Payment
Premium
  • 27257 Views
  • 17 replies
  • 1 likes