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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4632 Views
  • 23 replies
  • 2 likes
  • 4632 Views
  • 23 replies
  • 2 likes

Superuser Contribution Spotify with Hulu

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have Spotify student premium and an already active Hulu account but it won’t allow to me to...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Angily
  • Visitor
  • 362 Views
  • 2 replies
  • 0 likes
  • 362 Views
  • 2 replies
  • 0 likes

Superuser Contribution payment in differet country

my account is set for spain but wanna change to canda and pay subscription with those rates

  • Visitor
  • my account is set for spain but wanna change to canda and pay subscription with those rates
  • Yordan
  • Moderator
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Superuser Contribution I took over payments for my daughters account, now she cant be added? \

It keeps saying its a duplicate account when she tries to login, I will cancel my acct and go to pandora, because this is BS. Its a new account, just using the same account.

  • Visitor
  • It keeps saying its a duplicate account when she tries to login, I will cancel my acct and go to pandora, because this is BS. Its a new account, just using the same account.
  • Joan
  • Moderator
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

gift card

My Question or IssueI was given a gift card,went to scratch off seal to reveal the code and scratched off code,anyway I can redeem this voucher?

  • Newbie
  •     My Question or Issue I was given a gift card,went to scratch off seal to reveal the code and scratched off code,anyway I can redeem this voucher?
  • AdamDam
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Superuser Contribution charged for premium individual AND Dou

PlanPremium Individual AND DuoCountryUSADeviceiPhone 12Operating SystemiOS 16.7 My Question or IssueI had a Premium Individual account and signed up for Duo. Now I am being charged for both. I am the plan manager on the DUO and I sent the link to my ...

  • Newbie
  •   Plan Premium Individual AND Duo Country USA Device iPhone 12 Operating System iOS 16.7   My Question or Issue I had a Premium Individual account and signed up for Duo. Now I am...
  • Not applicable
  • 1986 Views
  • 2 replies
  • 0 likes
  • 1986 Views
  • 2 replies
  • 0 likes

Superuser Contribution Failed subscription

I trued subscribing for the first time in the student plan and it said the payment failed but it was actually taken from my account then i tried again and the same happened so i subscribed and payed twice but its not workingCountryEgyptDevice(iPhone ...

  • Visitor
  • I trued subscribing for the first time in the student plan and it said the payment failed but it was actually taken from my account then i tried again and the same happened so i subscribed and payed ...
  • Eni
  • Moderator
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Premium accounts

I have been paying for Spotify premium on the individual plan. My mum has just set up family premium, which I’ve joined. I can’t seem to able to cancel my individual premium plan. Has my plan automatically been cancelled since I’ve joined the family ...

  • Visitor
  • I have been paying for Spotify premium on the individual plan. My mum has just set up family premium, which I’ve joined. I can’t seem to able to cancel my individual premium plan. Has my plan automat...
  • Billy-J
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Spotify Duo adress not matching

Hi all,I just upgraded my premium account to a Duo account, But when I tried to accept the invite on behalve of my girlfriend I get the error notification that the indicated address does not match. I tried filling in the same address on multiple devi...

  • Newbie
  • Hi all, I just upgraded my premium account to a Duo account, But when I tried to accept the invite on behalve of my girlfriend I get the error notification that the indicated address does not match....
  • Maxim
  • Spotify Star
  • 232 Views
  • 3 replies
  • 0 likes
  • 232 Views
  • 3 replies
  • 0 likes

Superuser Contribution Previous Spotify plan cancled when I got a duo plan

PlanPremiumDeviceWindows 10, Samsung Android A51My Question or IssueI previously had 3 months of Spotify Premium and used 2 days worth of it. Then I got a duo plan thinking that it would just activate the subscription then transfer over to my 3 month...

  • Newbie
  •   Plan Premium Device Windows 10, Samsung Android A51 My Question or Issue I previously had 3 months of Spotify Premium  and used 2 days worth of it. Then I got a duo plan thinking th...
  • Joan
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution [India] Payment for prepaid plan failing on debit card

PlanFree (As of now)CountryIndiaDeviceN/AOperating SystemWindowsMy Question or IssueI am unable to buy the prepaid version of spotify premium. I am using a debit card, so I understand why this doesn't allow subscriptions, however, the same issue exis...

  • Newbie
  • Plan Free (As of now) Country India Device N/A Operating System Windows My Question or Issue I am unable to buy the prepaid version of spotify premium. I am using a debit card, so I understa...
  • Not applicable
  • 148 Views
  • 2 replies
  • 0 likes
  • 148 Views
  • 2 replies
  • 0 likes

I was charged twice this month for subscription

The first was on the 10th of this month but I go a notification to change my payment method after being charged. I did today and got charged again.

  • Casual Listener
  • The first was on the 10th of this month but I go a notification to change my payment method after being charged. I did today and got charged again.
  • Maxim
  • Spotify Star
  • 215 Views
  • 3 replies
  • 0 likes
  • 215 Views
  • 3 replies
  • 0 likes

Solved!! My subscription was discontinued without notice

I just got an email from Apple that my subscription with Spotify was discontinued - but I did not receive any explanation (contact Spotify for more information was all it said). When I tried to re-establish premium for myself, it won't let me...says ...

  • Casual Listener
  • I just got an email from Apple that my subscription with Spotify was discontinued - but I did not receive any explanation (contact Spotify for more information was all it said).   When I tried...
  • Maxim
  • Spotify Star
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Error adding me to a family premium account

PlanPremiumCountrySpainDevice(iPhone 12 and Macbook Pro) My Question or IssueGood morning! I currently have the Spotify Premium Duo and I unsubscribed a few days ago to switch to Spotify Premium Family. The 5 members of the house have been able to ad...

  • Visitor
  • Plan Premium Country Spain Device (iPhone 12 and Macbook Pro)   My Question or Issue Good morning! I currently have the Spotify Premium Duo and I unsubscribed a few days ago to s...
  • Maxim
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Miss informed of subscription price ! !

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello I was attracted to your offer of one month free premium with the option of paying $2.99...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or IssueHello I w...
  • Maxim
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

How to change my currency?

I don't live in america and my payment address is in pakistan but it is showing to put american address. What to do?

  • Visitor
  • I don't live in america and my payment address is in pakistan but it is showing to put american address. What to do?
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Valid subscription but cannot login or reset password!

PlanPremiumCountry Australia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(Android 12 & Windows 10 Pro) My Question or IssueSo I just cleared caches etc without remembering that I would have to login in again into some app...

  • Casual Listener
  • Plan Premium Country   Australia   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (Android 12 & Windows 10 Pro)   My Question or Issue ...
  • anoniiimous
  • Casual Listener
  • 253 Views
  • 3 replies
  • 0 likes
  • 253 Views
  • 3 replies
  • 0 likes

Spam Spotify trying to ask me to rejoin and give personal details

I left Spotify because you increased my payment when I changed my credit card details and somehow I now get spam Spotify offering me to sign up again for free but asking my account and persoanl details.How did they know I left Spotify and how did the...

  • Casual Listener
  • I left Spotify because you increased my payment when I changed my credit card details and somehow I now get spam Spotify offering me to sign up again for free but asking my account and persoanl detai...
  • Maxim
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Solved!! Cobro desconicodo

Hola para saber sobre un cobro que se me hizo por el monto de 53.32 que no tiene nada que ver con mi plan. Tengo una cuenta premiun familiar. Como haria para reponerme este cobro, tengo para mandar imagen de la misma. Si me ayudan con esto, soy de Pa...

  • Newbie
  • Hola para saber sobre un cobro que se me hizo por el monto de 53.32 que no tiene nada que ver con mi plan.   Tengo una cuenta premiun familiar.   Como haria para reponerme este cobro, t...
  • Luan
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Why is it so hard to upgrade

PlanFreeCountryNew Zealamd DeviceiPhone 7Operating SystemiOS 10 My Question or Issue I open Spotify, click on Premium, it takes me to a page that tells me all about how cool Premium is. With no option to upgrade to Premium. So I click on Settings, Ac...

  • Newbie
  • Plan Free Country New Zealamd   Device iPhone 7 Operating System iOS 10   My Question or Issue  I open Spotify, click on Premium, it takes me to a page that tells me all abo...
  • KJjdkfæsæshæ
  • Visitor
  • 899 Views
  • 2 replies
  • 2 likes
  • 899 Views
  • 2 replies
  • 2 likes