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Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
PlanFree/PremiumCountryNigeriaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI click subscription and it takes me to the point I am to put in my card details, but i...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIf I redeem 2 or more codes the months add up?
Hi, i want to subscribe to spotify premium duo without the free trial, is there a way to do it ? Im in Quebec so i can't subscribe to premium with a free trial. Thank you !
PlanPremium 3 months for 9.99Country Devicechromebook and pixel phoneOperating Systemchrome os, android os i've tried to buy the plan on my phone and on my laptop... and both ways aren't working.. i've even tried different payment methods.. it just s...
desactivaron mi cuenta, no entiendo porque si se hice el cargo correspondiente a la tarjeta obviamente me cobraron y después de tres días desactivaron mi cuenta....ayuda!!!PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 20...
I've got a 12 month subscription to Spotify Premium which expires Dec 2020, but I'd like to upgrade this to Spotify Duo. Is it possible to do this? Can I pay the excess (£3.00) monthly or can I only do this once my subscription expires?
I’ve had Spotify premium for over a year and it all of a sudden stopped working. I’ve paid in full every month and I’m not sure why it stopped. I have a long car ride tomorrow and would love to have it working again
We have 2 premium Duo accounts.1 for me and my wife, and 1 for my kids.I like to combine this into a premium family.But how does this work?Do we have to cancel all duo's?And will my kids lose their music if we do this?It's not really clear to me.
PlanStudent PremiumCountryUSDeviceHp LaptopOperating SystemWindows My Question or IssueI reactivate my Spotify student account. Showtime has never given me issues. But, Hulu has. Last year I went through the proper avenue to log into my pre-existing ...
good morning. I wanted to know. I have a premium subscription. but I want to change to a family one, if I have already paid the premium, should I wait for the next month?
I originally had the family plan for R99, but all of a sudden I lost my entire playlist. I have gotten a new subscription for R59.99, but I am still paying for the first account
hi all, i was checking my recent transactions earlier and i noticed that spotify had changed from its usual “Spotify USA” name to just “Spotify” and when i tried comparing both merchant info, the “Spotify” one came up with an address to a house in Ne...
Good morning, I've been paying for a couple of months I cannot seem to log in to my account. My ex used the account while we were together, could it be that he is still signed in?
I just upgraded my Spotify Premium account to Premium Duo, but I'm unable to invite any members into the family. My account information still displays that I'm a part of the Premium Individual plan.
PlanPremiumCountryThe Netherlands DeviceMacbook Air 2020Operating SystemVentura 13.0 My Question or IssueMy student subsciption suddenly changed to a normal individual one without me doing anything. I am still a student, why did my subscription chang...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Bonjour,J'ai résilié mon option spotify premium chez Bouygues Telecom car je voulais passer à l'abonnement duo ou famille et il fallait au préalable me désabonner de mon premium chez Bouygue. Cela a été fait. Je ne suis plus facturé chez Bouygue et j...
I noticed a repeating issue with my account when i dont make a monthly payment within 1 week of automatic payments i lose my premium but the issue is even if i make the payment afterwards the payment will go through and i will even get a prompt sayin...
My last subscription was on an old card that is not in use now and my subscription had ended. Now a couple of months later my account is saying I’m not able to get a new subscription?
The phone app and account pages report that the premium is suspended but payment has gone through in the bank. This happened after changing card information.