Recurring payment issues following an online fraud

[MikeD6]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

All of my accounts have been frozen whilst I am issued with new cards following a phishing on my banks. Hence my recurring payment has failed. Who do I advise at Spotify?

[Maria]

Hey @MikeD6,

Thanks for posting on the Community! Sorry to hear this happened, we hope everything works out alright with your bank.

When it comes to your Spotify account and Premium subscription - the subscription won't be cancelled right away after the first failed payment, and a few attempts to charge for the subscription will be made in the upcoming couple of days.

After receiving your new payment method, you can submit the new details by following the steps listed on this page to ensure the subscription will continue. When entering the new details, you'll be charged right away with the updated method.

Should your new payment method be delayed and the new attempts of charging for the subscription doesn't go through, your Spotify account will revert back to our free service.

But don't worry - you keep the account itself and you'll still have all your saved content (playlists, Liked Songs, followed Podcasts, etc.) when on free. Just keep in mind that the content you have available for offline listening will have to be redownloaded (once back on Premium). And you can easily sign up for Premium again as soon as you have your new card 🙂

As you're using a new method, it's also worth having a look through the points listed here, should you have issues restarting the subscription.

We hope this clears things up! We're just a post away if you need anything else.