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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • 6350281638
  • Visitor
  • 11123 Views
  • 25 replies
  • 2 likes
  • 11123 Views
  • 25 replies
  • 2 likes

Solved!!Superuser Contribution My Spotify Premium gift card code is invalid

My Spotify Premium gift card code is not valid, I made the purchase of my gift card and when I redeemed it and entered the code it tells me that: Unfortunately, this Premium code does not seem to be valid. Try again or contact the customer service de...

  • Casual Listener
  • My Spotify Premium gift card code is not valid, I made the purchase of my gift card and when I redeemed it and entered the code it tells me that: Unfortunately, this Premium code does not seem to be ...
  • yiptt4cjr2eoqzke3ybc
  • Visitor
  • 11822 Views
  • 6 replies
  • 0 likes
  • 11822 Views
  • 6 replies
  • 0 likes

Audiobook Trouble on Duo Plan

My husband and I have the Duo Plan. I am the "manager" and he is the "member" of the account. We were listening to an audiobook from my account and it said it was included with Premium. My husband is trying to finish listening to it on his account, b...

  • Visitor
  • My husband and I have the Duo Plan. I am the "manager" and he is the "member" of the account. We were listening to an audiobook from my account and it said it was included with Premium. My husband is...
  • Tommy1223
  • Newbie
  • 112 Views
  • 2 replies
  • 0 likes
  • 112 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium Duo Issue

PlanPremium DuoCountrySouth KoreaDevice(iPhone 12) OS(Windows) My Question or IssueMy husband recently switched to Premium Duo so that I could use as well.It my settings on the iPhone app, it says I am a registered as Premium Duo (It also confirms th...

  • Visitor
  • Plan Premium Duo Country South Korea Device (iPhone 12)   OS (Windows)   My Question or Issue My husband recently switched to Premium Duo so that I could use as well. It my sett...
  • OscarDC
  • Moderator
  • 362 Views
  • 3 replies
  • 0 likes
  • Premium Duo
  • 362 Views
  • 3 replies
  • 0 likes

Superuser Contribution Gift card Paid for 1 year but will take payment as well

PlanFree/PremiumCountry Uk Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueJust purchased an annual gift card and uploaded to my account but shows you will continue ...

  • Visitor
  •   Plan Free/Premium Country Uk   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Iss...
  • Eni
  • Moderator
  • 195 Views
  • 2 replies
  • 0 likes
  • 195 Views
  • 2 replies
  • 0 likes

How to get Basic family premium

Planpremium family My Question or IssueI previously had basic duo premium with now switching over to family premium but not being able to switch to basic family premium. Any help on how to get basic family premium- thank you.

  • Visitor
  •   Plan premium family   My Question or Issue I previously had basic duo premium with now switching over to family premium but not being able to switch to basic family premium. Any help...
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Premium Duo subscription

Hey guys! I'm from Australia and I'm on a Premium Duo subscription with my brother. I'm heading to the UK for a few months to travel so I'm wondering if I can still access the Duo subscription whilst I'm overseas? Please help! Thanks!

  • Newbie
  • Hey guys!   I'm from Australia and I'm on a Premium Duo subscription with my brother. I'm heading to the UK for a few months to travel so I'm wondering if I can still access the Duo subscripti...
  • Knadziej
  • Casual Listener
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Superuser Contribution Darmowy kod od Mediaexpert na Premium - pobrane 3zl

PlanFree/PremiumCountryPoland Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOtrzymałam darmowy kod do Spotify Premium na 3 miesiące dostępu za darmo od Mediaexpert...

  • Visitor
  • Plan Free/Premium Country Poland  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue O...
  • Dessi
  • Moderator
  • 728 Views
  • 5 replies
  • 0 likes
  • 728 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Premium Duo not working for partner

PlanpremiumCountryCanadaDeviceiphone 11 & macbook air Operating SystemiOS My Question or IssueI switched to premium duo for me and my partner but his spotify still has the commercials and hes unable to access our playlists. If i'm paying for premium ...

  • Casual Listener
  • Plan premium Country Canada Device iphone 11 & macbook air  Operating System iOS   My Question or Issue I switched to premium duo for me and my partner but his spotify still h...
  • Riaz22
  • Newbie
  • 15010 Views
  • 18 replies
  • 0 likes
  • 15010 Views
  • 18 replies
  • 0 likes

Superuser Contribution Family Plan Subscription Issues when moving country

PlanPremium Family CountryIreland My Question or IssueI have moved from the UAE to Ireland and trying to update my address and payment details. I moved the plan country in February 2023 to the UAE. It will not let me select a family plan once I chang...

  • Casual Listener
  • Plan Premium Family   Country Ireland   My Question or Issue I have moved from the UAE to Ireland and trying to update my address and payment details. I moved the plan country in Feb...
  • Joan
  • Moderator
  • 276 Views
  • 3 replies
  • 0 likes
  • 276 Views
  • 3 replies
  • 0 likes

Solved!! Duo Basic

Im based in the UK and have the basic package. My account doesn't offer duo basic, only premium? I don't use audio books so don't want to pay for premium duo. Can anyone help? Thanks

  • Casual Listener
  • Im based in the UK and have the basic package. My account doesn't offer duo basic, only premium? I don't use audio books so don't want to pay for premium duo. Can anyone help? Thanks 😊   
  • Maxim
  • Spotify Star
  • 369 Views
  • 3 replies
  • 0 likes
  • 369 Views
  • 3 replies
  • 0 likes

Plan increased, NO notification, no means of refund, terrible support

The price of my plan this month has increased yet again by £2 to £19.99 without any notification. I have searched through my emails and at no point have I been notified of a price increase.When going through the help/support pages there seems to be n...

  • Newbie
  •   The price of my plan this month has increased yet again by £2 to £19.99 without any notification. I have searched through my emails and at no point have I been notified of a price increase. ...
  • ahauntingdeath
  • Visitor
  • 415 Views
  • 2 replies
  • 0 likes
  • 415 Views
  • 2 replies
  • 0 likes

Solved!! Change of plans Residual days

PlanCHANGED FROM PREMIUM INDIVISUAL TO DUOCountryINDIADevice(iPhone 13 pro max)Operating System(iOS ) My Question or IssueRecently changed from indivisual to duo Spotify premium and when I changed I had 156 days left now on duo it shows my next billi...

  • Newbie
  •   Plan CHANGED FROM PREMIUM INDIVISUAL TO DUO Country INDIA Device (iPhone 13 pro max) Operating System (iOS )   My Question or Issue Recently changed from indivisual to duo Spot...
  • osornios
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Solved!! I was charged but Premium "PAUSED"

I couldn't find any option to contact the support other than via this forum. I was going to renew my monthly subscription and was charged successfully but my Premium status changed to "paused" with the following explanation "Your last payment didn’t ...

  • Casual Listener
  • I couldn't find any option to contact the support other than via this forum.   I was going to renew my monthly subscription and was charged successfully but my Premium status changed to "pause...
  • Kamryn_Tucker
  • Visitor
  • 2963 Views
  • 4 replies
  • 1 likes
  • 2963 Views
  • 4 replies
  • 1 likes

Superuser Contribution Premium working on phone but not on desktop - says I'm only Free

On my phone I have the premium plan, but I downloaded and logged into the desktop app, but it is telling my plan is the Free one, not premium. I'm not paying another £13.99 a month for this

  • Visitor
  • On my phone I have the premium plan, but I downloaded and logged into the desktop app, but it is telling my plan is the Free one, not premium.   I'm not paying another £13.99 a month for this
  • Cello5
  • Visitor
  • 2227 Views
  • 19 replies
  • 0 likes
  • Premium
  • 2227 Views
  • 19 replies
  • 0 likes

Superuser Contribution overcharged as a student!!!

I am aware of the below information however I think it is absolutely ridiculous that it was not made clear! I did not know this information until I found out I was being overcharged! I am absolutely fuming and I cant even speak to someone directly ab...

  • Visitor
  • I am aware of the below information however I think it is absolutely ridiculous that it was not made clear! I did not know this information until I found out I was being overcharged! I am absolutely ...
  • senal1025
  • Newbie
  • 1423 Views
  • 4 replies
  • 1 likes
  • 1423 Views
  • 4 replies
  • 1 likes

Pay by Mobile (Smart) not working - Philippines

PlanPremiumCountryPhilippinesDeviceSamsung Galaxy S22+Operating SystemAndroid 13 My Question or IssueHi there! I tried changing the network for my payment method because Globe isn't accepting Spotify plans anymore. I want to use Smart instead but I k...

  • Visitor
  • Plan Premium Country Philippines Device Samsung Galaxy S22+ Operating System Android 13   My Question or Issue Hi there! I tried changing the network for my payment method because Glob...
  • osornios
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

I'm on a one time payment premium plan but still being charged

My subscription is one time payment and has not expired yet, but spotify charged me again today! I've already removed the payment option in my google account yet it still charged me for premium. Not the first time this happened and now its getting an...

  • Newbie
  • My subscription is one time payment and has not expired yet, but spotify charged me again today! I've already removed the payment option in my google account yet it still charged me for premium. Not ...
  • osornios
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes