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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59857 Views
  • 25 replies
  • 5 likes
  • 59857 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35563 Views
  • 19 replies
  • 2 likes
  • 35563 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26818 Views
  • 16 replies
  • 3 likes
  • 26818 Views
  • 16 replies
  • 3 likes

Superuser Contribution Update plan: does not allow to change to individual from student

PlanPremiumCountry Portugal remotely DeviceOnePlus 9proOperating SystemAndroid My Question or IssueUpdate plan: does not allow to change to individual from student and offers me DUO because it thinks I have an associated account which I don't.

  • Visitor
  • Plan Premium Country Portugal remotely   Device OnePlus 9pro Operating System Android   My Question or Issue Update plan: does not allow to change to individual from student and o...
  • MihailY
  • Moderator
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to switch premium individual to premium duo

I'm trying to change my plan from Premium Individual to Premium Duo. However, I am met with error message 'Sorry, you are not eligible for that plan. Here are some other ways to get Premium.' I have tried on both web browser from my laptop, web brows...

  • Visitor
  • I'm trying to change my plan from Premium Individual to Premium Duo. However, I am met with error message ' Sorry, you are not eligible for that plan. Here are some other ways to get Premium.' I...
  • Elena
  • Moderator
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

I can’t enter card details to pay for a subscription

I’m trying to resubscribe to a premium plan, but I when I click on the plan I want, the payment page does not include the input boxes in which I should ordinarily enter my card details and pay. It says “credit or debit cards” with the Visa and Master...

  • Newbie
  • I’m trying to resubscribe to a premium plan, but I when I click on the plan I want, the payment page does not include the input boxes in which I should ordinarily enter my card details and pay. It sa...
  • Cal15
  • Visitor
  • 113 Views
  • 2 replies
  • 0 likes
  • 113 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't change my payment from Mobile Bill to Credit Card

PlanPremiumCountryMalaysiaDeviceSamsungOperating SystemAndroid My Question or IssueHi,I am trying to do this switch but Spotify just wont give me a credit card option. I've also tried opening this link in incognito mode to try to change it but it doe...

  • Newbie
  • Plan Premium Country Malaysia Device Samsung Operating System Android   My Question or Issue Hi, I am trying to do this switch but Spotify just wont give me a credit card option.&nbsp...
  • Lyubka
  • Moderator
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Single person with no friends cant continue premium for individual

PlanPremiumCountryUSADeviceGalaxy s22 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify is forcing me to switch my plan to a duo and I don't know why. I'm one person who is the only soul that uses my account.

  • Visitor
  • Plan Premium Country USA Device Galaxy s22  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify is forcing me to switch my plan to a duo a...
  • Maxim
  • Spotify Star
  • 40 Views
  • 1 replies
  • 0 likes
  • 40 Views
  • 1 replies
  • 0 likes

Cancel subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • MarthaCarranza
  • Visitor
  • 192 Views
  • 3 replies
  • 0 likes
  • 192 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify does not request UPI payment

PlanFree/PremiumCountryIndiaDeviceSamsung Galaxy M31SOperating SystemAndroid 12 My Question or IssueI tried subscribing to Spotify Premium Individual through UPI but did not get any request on my UPI app. The app that I used was FamPay, I tried a few...

  • Casual Listener
  • Plan Free/Premium Country India Device Samsung Galaxy M31S Operating System Android 12   My Question or Issue I tried subscribing to Spotify Premium Individual through UPI but did not ...
  • Lyubka
  • Moderator
  • 543 Views
  • 3 replies
  • 0 likes
  • 543 Views
  • 3 replies
  • 0 likes

Charged more than what was expected

Where do I raise a concern regarding the charges I've received for my Premium. I always being charged for 129 but this November 2022 I was charged for 138.37, although it was just a little amount, but I was just want to know how did they come up with...

  • Visitor
  • Where do I raise a concern regarding the charges I've received for my Premium. I always being charged for 129 but this November 2022 I was charged for 138.37, although it was just a little amount, bu...
  • Jose_M
  • Spotify Star
  • 46 Views
  • 1 replies
  • 0 likes
  • 46 Views
  • 1 replies
  • 0 likes

quit family plan

PlanFamily Premium plan Country oman Device(iPhone XS)Operating System(iOS 11) My Question or IssueI can't go to the free plan it gives me error message every time

  • Visitor
  • Plan Family Premium plan  Country oman   Device (iPhone XS) Operating System (iOS 11)   My Question or Issue I can't go to the free plan it gives me error message every ...
  • Jose_M
  • Spotify Star
  • 61 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 61 Views
  • 1 replies
  • 0 likes

Spotify/Hulu problem

I have a Spotify student account and when I click "start watching' on the services page, Hulu asks me to purchase a subscription. I cannot watch Hulu like I used to be able to do.

  • Visitor
  • I have a Spotify student account and when I click "start watching' on the services page, Hulu asks me to purchase a subscription. I cannot watch Hulu like I used to be able to do.   
  • Jose_M
  • Spotify Star
  • 120 Views
  • 3 replies
  • 0 likes
  • 120 Views
  • 3 replies
  • 0 likes

Superuser Contribution Subscription cancelled, but not by me?

PlanPremiumCountryGermany DeviceiPhone 8, PCMy Question or Issue Not really a problem, just a weird thing that bugs me: Got a mail from Spotify this morning (around midnight), telling me that I cancelled my family subscription. First I thought it was...

  • Newbie
  •   Plan Premium Country Germany  Device iPhone 8, PC My Question or Issue   Not really a problem, just a weird thing that bugs me:  Got a mail from Spotify this morning (...
  • Jim97
  • Visitor
  • 140 Views
  • 2 replies
  • 0 likes
  • 140 Views
  • 2 replies
  • 0 likes

Superuser Contribution failing to see my plan and to change it

HiI'm a paying premium user since long time, but I'm experiencing troubles seeing which is my plan (under account/profile section after log in; I can only see my email, country and a prompt to disconnect all the devices) and consequently I cannot cha...

  • Visitor
  • Hi I'm a paying premium user since long time, but I'm experiencing troubles seeing which is my plan (under account/profile section after log in; I can only see my email, country and a prompt to disc...
  • Alex
  • Moderator
  • 1007 Views
  • 11 replies
  • 1 likes
  • 1007 Views
  • 11 replies
  • 1 likes

Solved!!Superuser Contribution Can't find CHANGE PLAN in Account Overview page

PlanPremiumCountryMalaysia My Question or IssueI plan to cancel the premium plan after my plan ends. I search in HELP. They ask me to change the plan in the account overview page, but i can't find the CHANGE PLAN button. I only find the subscribe but...

  • Visitor
  • Plan Premium Country Malaysia   My Question or Issue I plan to cancel the premium plan after my plan ends. I search in HELP. They ask me to change the plan in the account overview page, bu...
  • Yordan
  • Moderator
  • 6703 Views
  • 5 replies
  • 0 likes
  • 6703 Views
  • 5 replies
  • 0 likes

Superuser Contribution Country change, premium, payment, can't use spotify anymore :(( Help plz

Dear folks, So I have the free version, I traveled from Germany to Japan, and after 14th days of using spotify I get the notification that I should change my country to use it. I change the location, and the advertised music in Japan is soooooo bad t...

  • Visitor
  • Dear folks,  So I have the free version, I traveled from Germany to Japan, and after 14th days of using spotify I get the notification that I should change my country to use it. I change the lo...
  • OscarDC
  • Moderator
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan Not Showing

PlanPremiumCountryIndonesiaDeviceSamsung M52Operating SystemAndroid My Question or IssueHi! I was subscribed to premium mini individual and it was a 1 DAY subscription because i wait for my father to pay. after i bought the family plan my account sec...

  • Visitor
  • Plan Premium Country Indonesia Device Samsung M52 Operating System Android   My Question or Issue Hi! I was subscribed to premium mini individual and it was a 1 DAY subscription becau...
  • Lyubka
  • Moderator
  • 64 Views
  • 1 replies
  • 0 likes
  • 64 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't get premium even if card is registered in the same country and not blocked

Hi all, I have been a premium user for years, and I have recently moved to Switzerland, where I had to change my region and, consequently, my payment method as well. Both my debit and credit card are not blocked (I mean, I use them daily) and, for so...

  • Casual Listener
  • Hi all,   I have been a premium user for years, and I have recently moved to Switzerland, where I had to change my region and, consequently, my payment method as well. Both my debit and credit...
  • Alex
  • Moderator
  • 100 Views
  • 3 replies
  • 0 likes
  • 100 Views
  • 3 replies
  • 0 likes

Gift card not accepted

PlanPremiumCountryAustriaDeviceMacbook Pro 2022Operating SystemMonterey My Question or IssueHello! I have had a gift card for several month (almost a year) and never used it - now trying to, the code is not accepted. What can I do? Don't want to lose...

  • Visitor
  • Plan Premium Country Austria Device Macbook Pro 2022 Operating System Monterey   My Question or Issue Hello!  I have had a gift card for several month (almost a year) and never u...
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution From duo to two student

PlanPremium duo to studentsCountrySwedenDeviceSamsung Galaxy / Iphone My Question or IssueMe and my son have Premium duo. I would like to change to two students. How do we start a new plan for my son (new user) and keeping our playlists separately?

  • Visitor
  •   Plan Premium duo to students Country Sweden Device Samsung Galaxy / Iphone     My Question or Issue Me and my son have Premium duo. I would like to change to two students. ...
  • OscarDC
  • Moderator
  • 65 Views
  • 1 replies
  • 0 likes
  • Account
  • 65 Views
  • 1 replies
  • 0 likes

Spotify was connected to Ex Girlfriend's Google Home. How do I remove it?

So basically my ex moved out and she had a google home here that my Spotify account was attached to. Now, whenever she says "Hey google play this-or-that" it will use my Spotify account to play this-or-that. When I am in my account settings on the Sp...

  • Newbie
  • So basically my ex moved out and she had a google home here that my Spotify account was attached to. Now, whenever she says "Hey google play this-or-that" it will use my Spotify account to ...
  • flowingColt
  • Newbie
  • 1429 Views
  • 4 replies
  • 0 likes
  • 1429 Views
  • 4 replies
  • 0 likes