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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6216 Views
  • 23 replies
  • 2 likes
  • 6216 Views
  • 23 replies
  • 2 likes

Superuser Contribution Re: REDEEMING GIFT CARD on Premium Duo

Hello, a question, what do I do if Spotify charged me for the conversion from individual to duo, and did not perform the conversion? While I lost my dinner

  • Newbie
  • Hello, a question, what do I do if Spotify charged me for the conversion from individual to duo, and did not perform the conversion? While I lost my dinner
  • Eni
  • Moderator
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Solved!! Switch from Premium Duo to Individual

PlanPremiumCountryIndiaDevice(OnePlus Nord)Operating System(Android 14) My Question or IssueI renewed my Premium Duo plan early this year and no longer require the same and would like to switch to Premium Individual plan. I have notified my partner a...

  • Casual Listener
  •   Plan Premium Country India Device (OnePlus Nord) Operating System (Android 14)   My Question or Issue I renewed my Premium Duo plan early this year and no longer require the sa...
  • Maxim
  • Spotify Star
  • 235 Views
  • 7 replies
  • 0 likes
  • 235 Views
  • 7 replies
  • 0 likes

How long does it take to show the premium duo in an added account

I got premium duo and I just added my partner, it doesn’t show in his account like is premium so idk if it’s activated now or not

  • Visitor
  • I got premium duo and I just added my partner, it doesn’t show in his account like is premium so idk if it’s activated now or not
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution REDEEMING GIFT CARD on Premium Duo

PlanPremium DupCountryCanada My Question or IssueIs there ANYONE there who can HELP REDEEM a $30 gift card for my Premium Duo?! I received one and ASSUMED I can use it as CREDIT on my account, but it doesn't let me. Support says "it cannot be combine...

  • Visitor
  • Plan Premium Dup Country Canada   My Question or Issue Is there ANYONE there who can HELP REDEEM a $30 gift card for my Premium Duo?! I received one and ASSUMED I can use it as CREDIT on m...
  • LouFras
  • Visitor
  • 15851 Views
  • 11 replies
  • 16 likes
  • Premium Duo Gift Card
  • 15851 Views
  • 11 replies
  • 16 likes

Superuser Contribution pay euro

How can I pay in euro when my bank lives in switzerland?

  • Music Fan
  • How can I pay in euro when my bank lives in switzerland?
  • Joan
  • Moderator
  • 103 Views
  • 2 replies
  • 0 likes
  • 103 Views
  • 2 replies
  • 0 likes

I'm dutch

PlanPremiumCountrySwitzerlandDeviceToiletOperating SystemToilet v2.3 My Question or IssueWhen I sign up for premium I have to pay EUR 14.67 per month. Why is this? I'm dutch listening to dutch music only and the price for Spotify in Dutchland is Eur ...

  • Music Fan
  • Plan Premium Country Switzerland Device Toilet Operating System Toilet v2.3   My Question or Issue When I sign up for premium I have to pay EUR 14.67 per month. Why is this? I'm dutch ...
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Spotify premium for 1 month

I don’t have the premium free even the 1. month hasnt passed. I would like to have it back. Ty by user:

  • Visitor
  • I don’t have the premium free even the 1. month hasnt passed. I would like to have it back.  Ty by user: <snip-moderator edit>
  • Anyk17
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment failed

PlanPremiumCountryNigriaDevice Operating SystemWINDOWS10 My Question or IssueI'm trying to share a family subscription with my friends, but the payments keep failing. I confirm that the card number is fine and the account has enough cash. But spotify...

  • Visitor
  • Plan Premium Country Nigria Device   Operating System WINDOWS10   My Question or Issue I'm trying to share a family subscription with my friends, but the payments keep failing. I ...
  • Ivelina
  • Moderator
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Pagamento na troca de plano

Minha conta mudou de premium para o Duo e não descontaram o valor atualizado, estão me cobrando uma nova fatura como se não tivesse pago. A diferença é 5,00 e como faço pra pagar ?

  • Visitor
  • Minha conta mudou de premium para o Duo e não descontaram o valor atualizado, estão me cobrando uma nova fatura como se não tivesse pago. A diferença é 5,00 e como faço pra pagar ? 
  • Ivelina
  • Moderator
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Superuser Contribution From duo plan to premium retaining all combined playlists.

PlanDuoCountryNetherlandsDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe have a duo plan. I am the plan manager. I want my wife to be able to take over management...

  • Newbie
  • Plan Duo Country Netherlands Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue We have a d...
  • Maxim
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Superuser Contribution Créer un compte pour un enfant de 13 ans : Spotify répond que n'a pas l'âge

Bonjour,Mon enfant a 13 ans révolu (naissance novembre 2010) mais impossible de lui créer un compte spotify : quand j'entre sa date de naissance en novembre 2010, le formulaire répond : "vous êtes trop jeune pour spotify".Je souhaite lui ouvrir ce co...

  • Newbie
  • Bonjour, Mon enfant a 13 ans révolu (naissance novembre 2010) mais impossible de lui créer un compte spotify : quand j'entre sa date de naissance en novembre 2010, le formulaire répond : "vous êtes ...
  • Vasil
  • Moderator
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Student Discount on Wrong Account

So I have previously been subscribed to premium at the normal 11.99 rate, I went to apply for the student discount and received it and was charged, only to find out I accidentally applied for student on a new account created by mistake. I cancelled t...

  • Newbie
  • So I have previously been subscribed to premium at the normal 11.99 rate, I went to apply for the student discount and received it and was charged, only to find out I accidentally applied for student...
  • Reisu
  • Visitor
  • 3923 Views
  • 2 replies
  • 0 likes
  • multiple accounts
    Subscription
  • 3923 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problem changing from Duo to Family plan

I am the owner of a Duo Plan, I'm trying to upgrade to a Family Plan, however everytime I clik on "Change Plan" the message "Ups something went wrong try again later" appears. I have tried many times and every single one the same thing happens. Can s...

  • Visitor
  • I am the owner of a Duo Plan, I'm trying to upgrade to a Family Plan, however everytime I clik on "Change Plan" the message "Ups something went wrong try again later" appears.    I have t...
  • MihailY
  • Moderator
  • 111 Views
  • 1 replies
  • 0 likes
  • Question
  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution Como hago un reclamo de pago?

Mediante Rapipago pague el plan Spotify Estudiante. Todavía no tengo acreditado el pago, ni recibí el recibo. Por ende no puedo gozar se los beneficios. Como hago el reclamo para que me den el plan?

  • Visitor
  • Mediante Rapipago pague el plan Spotify Estudiante. Todavía no tengo acreditado el pago, ni recibí el recibo. Por ende no puedo gozar se los beneficios. Como hago el reclamo para que me den el plan?
  • Krlrubi
  • Casual Listener
  • 2405 Views
  • 14 replies
  • 1 likes
  • 2405 Views
  • 14 replies
  • 1 likes

Superuser Contribution subscription payment error with FUPS

I live in Turkey and I bought a family subscription, I have been paying for this regularly for 3 months, but this month I have problems and the payment cannot be made, my bank is FUPS and my other purchases work normally, except this particular purch...

  • Newbie
  • I live in Turkey and I bought a family subscription, I have been paying for this regularly for 3 months, but this month I have problems and the payment cannot be made, my bank is FUPS and my other pu...
  • OscarDC
  • Moderator
  • 595 Views
  • 5 replies
  • 0 likes
  • 595 Views
  • 5 replies
  • 0 likes

Superuser Contribution failing to see my plan and to change it

HiI'm a paying premium user since long time, but I'm experiencing troubles seeing which is my plan (under account/profile section after log in; I can only see my email, country and a prompt to disconnect all the devices) and consequently I cannot cha...

  • Visitor
  • Hi I'm a paying premium user since long time, but I'm experiencing troubles seeing which is my plan (under account/profile section after log in; I can only see my email, country and a prompt to disc...
  • Muli44
  • Casual Listener
  • 2734 Views
  • 16 replies
  • 2 likes
  • 2734 Views
  • 16 replies
  • 2 likes

Is it possible to upgrade from individual to duo without paying another $15

I accidentally purchased premium individual instead of duo. and I would like to upgrade, but I don't want to pay another $15. Is it possible to just pay the difference?

  • Visitor
  • I accidentally purchased premium individual instead of duo. and I would like to upgrade, but I don't want to pay another $15. Is it possible to just pay the difference?
  • Maxim
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

12 month subscription

Is it possible to pay for 12 months subscription for Premium rather than monthly? PremiumCountryAustralia

  • Visitor
  • Is it possible to pay for 12 months subscription for Premium rather than monthly? Premium Country Australia        
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes