Announcements

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48561 Views
  • 21 replies
  • 4 likes
  • 48561 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30035 Views
  • 19 replies
  • 2 likes
  • 30035 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20967 Views
  • 6 replies
  • 1 likes
  • 20967 Views
  • 6 replies
  • 1 likes

I purchased spotify duo for my kids who both live at home. Now son can't jo

Son can't join because account listed me as account holder. I don't want to be account holder and have changed it to him and his email. Can a new code be resent for him?

  • Visitor
  • Son can't join because account listed me as account holder. I don't want to be account holder and have changed it to him and his email. Can a new code be resent for him?
  • Maxim
  • Spotify Star
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Duo invite does not work. I keep getting an error message.

"There was a problem. Please try again later." This is the message I receive when I click on the invite link from my husband, who lives in the same household. I've logged out of all accounts, tried on all web browsers, and on my iPhone. He has sent t...

  • Casual Listener
  • "There was a problem. Please try again later." This is the message I receive when I click on the invite link from my husband, who lives in the same household. I've logged out of all accounts, tried o...
  • Maxim
  • Spotify Star
  • 64 Views
  • 1 replies
  • 0 likes
  • 64 Views
  • 1 replies
  • 0 likes

Superuser Contribution Prepaid Visa Cards dont work anymore

PlanPremiumCountry canadaDevicelg G4)Operating Systemandroid My Question or Issue so ive tried two separate prepaid visas, neither have been accepted and i dont know why. doesnt tell me why, just says there was an error. this was working for the past...

  • Newbie
  • Plan Premium Country  canada Device lg G4) Operating System android   My Question or Issue  so ive tried two separate prepaid visas, neither have been accepted and i dont kno...
  • Alex
  • Moderator
  • 274 Views
  • 3 replies
  • 2 likes
  • 274 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Is the three months of free premium on Samsung promotion still active?

PlanFree/PremiumCountryUSADeviceSamsung Galaxy A02sOperating SystemAndroid My Question or IssueI was going to sign up with the free three months Samsung promo on my new phone but I can't find the option any more, I have not yet had Spotify premium an...

  • Casual Listener
  • Plan Free/Premium Country USA Device Samsung Galaxy A02s Operating System Android   My Question or Issue I was going to sign up with the free three months Samsung promo on my new phone...
  • CMitchell317
  • Newbie
  • 943 Views
  • 4 replies
  • 0 likes
  • promotion
  • 943 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't join Premium Duo

PlanPremium DuoCountryUSADeviceGalaxy S9+, PCOperating SystemAndroid 10, Windows 10 My Question or IssueI have been trying for almost a month to join my husbands Duo account with no luck. I double and triple checked that our countries matched on our ...

  • Casual Listener
  •   Plan Premium Duo Country USA Device Galaxy S9+, PC Operating System Android 10, Windows 10   My Question or Issue I have been trying for almost a month to join my husbands Duo ...
  • AndresM
  • Moderator
  • 1400 Views
  • 11 replies
  • 2 likes
  • 1400 Views
  • 11 replies
  • 2 likes

Solved!! How can I change my subscription payment method?

PlanPremium My Question or IssueI am currently on premium plan but using a credit card that I plan on canceling. How can I change what card is charged for my premium service?

  • Visitor
  • Plan Premium   My Question or Issue I am currently on premium plan but using a credit card that I plan on canceling. How can I change what card is charged for my premium service?
  • ericmaty
  • Newbie
  • 97 Views
  • 1 replies
  • 1 likes
  • 97 Views
  • 1 replies
  • 1 likes

Premium subscription in Russia

PlanFree/PremiumCountryRussiaDevice(iPhone 11 Pro Max)Operating System(iOS 15) My Question or IssueI'm sorry for the situation between Russia and Ukraine, but why the users should suffer from this? I mean, I live in Russia, I want world peace. Music ...

  • Visitor
  •   Plan Free/Premium Country Russia Device (iPhone 11 Pro Max) Operating System (iOS 15)   My Question or Issue I'm sorry for the situation between Russia and Ukraine, but why the...
  • IngvarrRigel
  • Casual Listener
  • 252 Views
  • 5 replies
  • 3 likes
  • 252 Views
  • 5 replies
  • 3 likes

Superuser Contribution Por que não consigo cadastrar um novo cartão na forma de pagamento?

Estou com problema na atualização de pagamento, não está cadastrando o cartão novo e anterior foi cancelado.

  • Visitor
  • Estou com problema na atualização de pagamento, não está cadastrando o cartão novo e anterior foi cancelado.
  • Jeremy
  • Moderator
  • 59 Views
  • 1 replies
  • 0 likes
  • 59 Views
  • 1 replies
  • 0 likes

PROBLEMI DI PAGAMENTO CON CARTA DI CREDITO

Si è verificato un problema con la tua carta di credito o con il gestore dei pagamenti. Non è stato effettuato alcun addebito. Riprova utilizzando un altro metodo di pagamento.Cercando di mettere la carta per il periodo di prova esce questo come riso...

  • Newbie
  • Si è verificato un problema con la tua carta di credito o con il gestore dei pagamenti. Non è stato effettuato alcun addebito. Riprova utilizzando un altro metodo di pagamento. Cercando di mettere l...
  • Ger12
  • Visitor
  • 1720 Views
  • 7 replies
  • 1 likes
  • 1720 Views
  • 7 replies
  • 1 likes

Superuser Contribution Why am I being charged $10.59 monthly for free account ?

I signed up for free Spotify. Starting in January 2022 I have been charged $10.59 monthly. I checked my account and it says I have a free account. I did listen to 1 podcast on January on Spotify. Did this start the recurring charge ? How can I rectif...

  • Visitor
  • I signed up for free Spotify. Starting in January 2022 I have been charged $10.59 monthly. I checked my account and it says I have a free account. I did listen to 1 podcast on January on Spotify. Di...
  • Alex
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

How do I cancel a podcast subscription?

I pay a £4.99 monthly subscription for a meditation podcast in addition to my monthly Spotify subscription of £9.99.I wish to cancel the podcast subscription but I don’t know how

  • Visitor
  • I pay a £4.99 monthly subscription for a meditation podcast in addition to my monthly Spotify subscription of £9.99. I wish to cancel the podcast subscription but I don’t know how
  • Maxim
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

I redeemed a Spotify gift card and it did put premium on my account

for east i got a 3 month Spotify gift card and I redeemed it and I checked it didn't go onto my account, so I went and logged out then logged back in and it didn't work and I hasn't worked

  • Visitor
  • for east i got a 3 month Spotify gift card and I redeemed it and I checked it didn't go onto my account, so I went and logged out then logged back in and it didn't work and I hasn't worked
  • Maxim
  • Spotify Star
  • 35 Views
  • 1 replies
  • 0 likes
  • 35 Views
  • 1 replies
  • 0 likes

I can't subscribe to spotify I get that message that I'm not eligible

I always get this error message : Sorry, you are not eligible for that plan. Here are some other ways to get Premium.But I can't subscribe to any premium forfait, since 1 month. I try more than two browsers, google, safari, etc, but doesn't work eith...

  • Visitor
  • I always get this error message : Sorry, you are not eligible for that plan. Here are some other ways to get Premium. But I can't subscribe to any premium forfait, since 1 month. I try more than two...
  • Maxim
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Can't find my premium subscription

I only have one account and I can't get back to my premium

  • Visitor
  • I only have one account and I can't get back to my premium
  • Maxim
  • Spotify Star
  • 58 Views
  • 1 replies
  • 0 likes
  • 58 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not paid

PlanPremiumCountryBelarusDeviceXioami Poco X3Operating SystemAndroid My Question or IssueWhy payment was successful (money from my card was debited, log about payment by 05.04.22), but in my account view, that premium not paid?How can I solve this is...

  • Newbie
  • Plan Premium Country Belarus Device Xioami Poco X3 Operating System Android   My Question or Issue Why payment was successful (money from my card was debited, log about payment by 05.0...
  • Alex
  • Moderator
  • 52 Views
  • 1 replies
  • 0 likes
  • 52 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me reconoce las tarjetas

Plan: PremiumCountry: Argentina My Question or IssueSe vencio mi tarjeta de credito, me dieron de baja el servicio premium. Intente contratar nuevamente y me rechaza todas las tarjetas, tanto credito (Visa y Mastercard) y debito (Visa)

  • Casual Listener
  • Plan: Premium Country: Argentina   My Question or Issue Se vencio mi tarjeta de credito, me dieron de baja el servicio premium. Intente contratar nuevamente y me rechaza todas las tarje...
  • Kiril
  • Moderator
  • 159 Views
  • 5 replies
  • 0 likes
  • 159 Views
  • 5 replies
  • 0 likes

Why i'm paying for Premium already 4 month and don't get it?

Hi my bank account is showing a monthly payment of zl 19.99 but when I signed in and looking at my subscription it’s saying it’s free and not premium. what do I need to do in sorting this issues out. When i try to pay for once again for Premium they ...

  • Visitor
  • Hi my bank account is showing a monthly payment of zl 19.99 but when I signed in and looking at my subscription it’s saying it’s free and not premium. what do I need to do in sorting this i...
  • Maxim
  • Spotify Star
  • 63 Views
  • 1 replies
  • 1 likes
  • 63 Views
  • 1 replies
  • 1 likes

Adding Othert premium account in Duo

hello I bought the Duo Premium account. I registered my address and sent invitation to the person i want to invinte.The problem is, that person enter link, and confirmed same address but application informed that address is incorrect.Could you help m...

  • Visitor
  • hello  I bought the Duo Premium account. I registered my address and sent invitation to the person i want to invinte. The problem is, that person enter link, and confirmed same address but app...
  • Maxim
  • Spotify Star
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Env: prod