Premium warnings

[eyeluhsangels]

Plan

Premium individual 

Country

America

Device

Samsung Galaxy S23

My Question or Issue

Has anyone else gotten a warning saying that you'll lose your premium benefits after the whole situation yesterday with premium stopping? My payments are activate and have been active so im confused as to why id be getting a warning.

[Bittencourt · Accepted solution]

Hi @eyeluhsangels, thanks for reaching out!

I'm sorry to hear that. Since your payment went through and your account still shows as Premium, this could be a temporary glitch.

I'd suggest you to close and reopen the app, or restart your phone/computer. Then, log out and back in on all devices (phone, computer, etc.).

After that, check your account status again and make sure your plan still says Spotify Premium and not Free. 

Let me know if it helps!

[user-removed]

I'm having the same problem and can verify i have paid for premium and still have premium 

<sensite info removed>

[MihailY]

Hey @user-removed,

Thanks for reaching out.

We had to remove your screenshots since they contained some sensitive information, but we can confirm that all looks good with your subscription. Was this warning a one-off event or you've seen it multiple times?

If the former, it was probably a temporary glitch as @Bittencourt suggested above. If the latter, feel free to reach out to our colleagues from chat/email support so they can take a closer look at your account and see what might be causing this.

Take care,