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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15258 Views
  • 27 replies
  • 3 likes
  • 15258 Views
  • 27 replies
  • 3 likes

How do I upgrade from Premium Individual plan to Premium Duo plan?

I keep getting this error report: errorUnable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method.

  • Visitor
  • I keep getting this error report: error Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method.
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Lost access to Hulu

I had the individual plan with hulu, and my credit card expired and I went in and put in a new credit card and hulu is no longer attached to my account. Can you fix this error?

  • Visitor
  •   I had the individual plan with hulu, and my  credit card expired and I went in and put in a new credit card and hulu is no longer attached to my account.  Can you fix this error?&n...
  • Not applicable
  • 126 Views
  • 2 replies
  • 0 likes
  • 126 Views
  • 2 replies
  • 0 likes

I can't login to my account.

I have over 2000 likes songs and as I pay the subscription, it's not just a matter of setting up a new account.I have no longer access to 2 of my email accounts. I've been blocked from using them. What happened was that I hadn't noticed I just switch...

  • Visitor
  •  I have over 2000 likes songs and as I pay the subscription, it's not just a matter of setting up a new account.I have no longer access to 2 of my email accounts. I've been blocked from using th...
  • ribezaz
  • Spotify Star
  • 183 Views
  • 1 replies
  • 1 likes
  • 183 Views
  • 1 replies
  • 1 likes

Payment done with the wrong card

PlanPremium/FamilyCountryTurkey My Question or IssueHello, recently we subscribed to family premium plan. But my wife ordered it with the wrong card. So I just want to get the refund and re-pay it with the card I want (to get some cashback). How to d...

  • Visitor
  • Plan Premium/Family Country Turkey   My Question or Issue Hello, recently we subscribed to family premium plan. But my wife ordered it with the wrong card. So I just want to get the refund...
  • Bittencourt
  • Spotify Star
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pasó la fecha de pago y quiero pagar con la misma tarjeta

Acaba de pasar el tiempo de mi suscripción y como no tenía fondos en la tarjeta no se ejecutó el pago. Necesito saber cómo puedo pagar sin la necesidad de volver a ingresar los datos de la tarjeta.

  • Visitor
  • Acaba de pasar el tiempo de mi suscripción y como no tenía fondos en la tarjeta no se ejecutó el pago. Necesito saber cómo puedo pagar sin la necesidad de volver a ingresar los datos de la tarjeta.
  • MihailY
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is it possible to change the payment method from Google Play to PayPal?

I currently pay for my subscription via Google Play. When I click on "Manage subscription", this is also displayed. However, I have no option to switch to a different payment method. I would like to pay my subscription directly via PayPal.Is there a ...

  • Visitor
  • I currently pay for my subscription via Google Play. When I click on "Manage subscription", this is also displayed. However, I have no option to switch to a different payment method. I would like t...
  • Vasil
  • Moderator
  • 1328 Views
  • 3 replies
  • 0 likes
  • 1328 Views
  • 3 replies
  • 0 likes

Change home address

I used to live in USA so i’ve been paying my premium subscription with the USA prices but now i am living in Peru so i want to pay in PEN with the Peruvian plans that spotify offers , do i have ti create a new account or can i with mine? PlanPremiumC...

  • Visitor
  • I used to live in USA so i’ve been paying my premium subscription with the USA prices but now i am living in Peru so i want to pay in PEN with the Peruvian plans that spotify offers , do i have ti cr...
  • ribezaz
  • Spotify Star
  • 327 Views
  • 1 replies
  • 1 likes
  • 327 Views
  • 1 replies
  • 1 likes

I want to buy Annual subscription but unable to find the plan

I had annual plan that's expired now and I want to renew to annual plan. Where all I can find is monthly plans.

  • Visitor
  • I had annual plan that's expired now and I want to renew to annual plan. Where all I can find is monthly plans.
  • ribezaz
  • Spotify Star
  • 108 Views
  • 1 replies
  • 1 likes
  • 108 Views
  • 1 replies
  • 1 likes

Canceling Spotify without Logging In

Hi! I am trying to cancel a Spotify account (that I was unaware I had), but I am having trouble because I no longer have access to the email it is connected to (I even asked to be let back in temporarily, but it is a school email that was deleted fro...

  • Visitor
  • Hi! I am trying to cancel a Spotify account (that I was unaware I had), but I am having trouble because I no longer have access to the email it is connected to (I even asked to be let back in tempora...
  • ribezaz
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

I want to change the payment card, but the data entry field does not work.

I want to change the payment card, but the data entry field does not work. The website and mobile app have the same thing, there are just no data entry fields. What should I do?

  • Casual Listener
  • I want to change the payment card, but the data entry field does not work. The website and mobile app have the same thing, there are just no data entry fields. What should I do?
  • Giperrion
  • Casual Listener
  • 102 Views
  • 2 replies
  • 0 likes
  • 102 Views
  • 2 replies
  • 0 likes

Change plan

I have the Plan Duo and i want to change it to one person premium 1 

  • Newbie
  • I have the Plan Duo and i want to change it to one person premium 1 
  • AdamDamon
  • Spotify Star
  • 23731 Views
  • 9 replies
  • 0 likes
  • 23731 Views
  • 9 replies
  • 0 likes

I’m still a student!! Longer than 4 years.

i’m subscribed to premium as a student, but I’m still in school and it’s been longer than four years. I’m completing a masters program. I don’t know why you only get to enjoy the discount for four years. Can somebody please extend this option?! Maste...

  • Visitor
  • i’m subscribed to premium as a student, but I’m still in school and it’s been longer than four years. I’m completing a masters program. I don’t know why you only get to enjoy the discount for four ye...
  • Maxim
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Failed payments

Device(iPhone 15 pro, Samsung Galaxy note 10)Operating System(iOS 18) My Question or IssueMy issue is i tried both devices for some reason with all the different cards that i have its not accepting any payment and keeps giving me “ payment failed” an...

  • Visitor
  •     Device (iPhone 15 pro, Samsung Galaxy note 10) Operating System (iOS 18)   My Question or Issue My issue is i tried both devices for some reason with all the different card...
  • Maxim
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

SCAM ALERT

Hello all, Not sure where else to put this but my sister and I (two different accounts) both got an email from “Spotify” saying that our “Subscription Payment Failed”. I knew it was off because it went to the wrong email account. I clicked on their l...

  • Visitor
  • Hello all, Not sure where else to put this but my sister and I (two different accounts) both got an email from “Spotify” saying that our “Subscription Payment Failed”. I knew it was off because it we...
  • Maxim
  • Spotify Star
  • 538 Views
  • 1 replies
  • 0 likes
  • 538 Views
  • 1 replies
  • 0 likes

Premium Plan

HelloI start my susciption in a Premium Plan on 11/11/2024 and I can’t download the music I like, It appears as Free Plan. What’ the reason?

  • Newbie
  • Hello I start my susciption in a Premium Plan on 11/11/2024 and I can’t download the music I like, It appears as Free Plan. What’ the reason? 
  • Maxim
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

“Your last payment didn’t work

I updated payment method and paid balance, but I still can’t open the app.

  • Visitor
  • I updated payment method and paid balance, but I still can’t open the app.
  • ribezaz
  • Spotify Star
  • 69 Views
  • 1 replies
  • 1 likes
  • 69 Views
  • 1 replies
  • 1 likes

Can’t invite my wife to my duo plan.

when putting in the same address it keeps saying the address she’s putting in is in another country? Meanwhile we’re doing it standing next to each other in our house… could someone please help me get her added to my plan. I don’t understand why I ha...

  • Visitor
  • when putting in the same address it keeps saying the address she’s putting in is in another country? Meanwhile we’re doing it standing next to each other in our house… could someone please help me ge...
  • Luan
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Solved!! Free trial asked to pay £1.01

PlanFree/PremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueI wanted to start the free 3 motn trial but Spotify asked for a charge of £1.01 when i keyed in my credit card details. why is this?

  • Casual Listener
  • Plan Free/Premium Country UK Device PC Operating System Windows 10   My Question or Issue I wanted to start the free 3 motn trial but Spotify asked for a charge of £1.01 when i keyed i...
  • user-removed
  • Not applicable
  • 3707 Views
  • 4 replies
  • 0 likes
  • 3707 Views
  • 4 replies
  • 0 likes

I have plans duo with my boyfriend but we can listen Spotify separately when he listens it mine stop

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

I am unable to pay for premium with Smart Load

PlanPremium IndividualCountryPhilippinesDeviceGoogle Pixel 7Operating SystemAndroid 14 My Question or IssueI am unable to pay for premium with my Smart load. I don't know why this is, as I was able to pay for it previously, and I have more than the a...

  • Newbie
  • Plan Premium Individual Country Philippines Device Google Pixel 7 Operating System Android 14   My Question or Issue I am unable to pay for premium with my Smart load. I don't know why...
  • xx4444
  • Casual Listener
  • 5667 Views
  • 10 replies
  • 0 likes
  • 5667 Views
  • 10 replies
  • 0 likes