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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55622 Views
  • 23 replies
  • 4 likes
  • 55622 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33880 Views
  • 19 replies
  • 2 likes
  • 33880 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Pops63
  • Visitor
  • 23259 Views
  • 12 replies
  • 1 likes
  • 23259 Views
  • 12 replies
  • 1 likes

Superuser Contribution Raspé el PIN de mi tarjeta de más y ahora no puedo ver los caracteres para canjearla

Compré una tarjeta de Spotify de 100 pesos y al rasparla para ver los caracteres se desbarató la barra y no me deja verlos. ¿Qué procede?

  • Newbie
  • Compré una tarjeta de Spotify de 100 pesos y al rasparla para ver los caracteres se desbarató la barra y no me deja verlos. ¿Qué procede?  
  • Julegl
  • Visitor
  • 3095 Views
  • 4 replies
  • 0 likes
  • 3095 Views
  • 4 replies
  • 0 likes

Subscription

PlanFreeCountry Egypt Device iphone 11(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System IOS 13(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI want to activate my premium trail by filling in my payment method and card i...

  • Casual Listener
  • Plan Free Country Egypt   Device iphone 11 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System IOS 13 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or...
  • jkick
  • Newbie
  • 464 Views
  • 4 replies
  • 0 likes
  • 464 Views
  • 4 replies
  • 0 likes

I have coupon from Walmart where do I enter the code to get my 6 months free?

PlanIndividual PremiumUSA My Question or IssueI have a Walmart code to get 6 months free so I signed up for Spotify premium but can’t figure out where to put the code in?

  • Newbie
  • Plan Individual  Premium USA     My Question or Issue I have a Walmart code to get 6 months free so I signed up for Spotify premium but can’t figure out where to put the...
  • Luan
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Not subscribed to premium but also cant access to free plan

Is spotify encouraging me to subscribe to Premium plan. Cause I dont want to. Its not letting me get back to my free plan for some reason :((

  • Visitor
  • Is spotify encouraging me to subscribe to Premium plan. Cause I dont want to. Its not letting me get back to my free plan for some reason :((
  • Luan
  • Spotify Star
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Premium duo

I put my address, then I send the link to my partner, he puts the same address (we live together) though the app says he tries to sign in for duo living in another country. How???Plan PremiumCountry Georgia

  • Visitor
  • I put my address, then I send the link to my partner, he puts the same address (we live together) though the app says he tries to sign in for duo living in another country. How??? Plan Premium Coun...
  • Luan
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abonnement

Bonjour, je suis prélevé depuis plusieurs mois pour un abonnement prenium à 9.99e hors je suis inscrite sur mon compte Spotify à un abonnement free.Comment est-ce possible? Merci de faire le nécessaire ou de me rembourser.

  • Visitor
  • Bonjour, je suis prélevé depuis plusieurs mois pour un abonnement prenium à 9.99e hors je suis inscrite sur mon compte Spotify à un abonnement free. Comment est-ce possible?  Merci de faire le...
  • Elena
  • Moderator
  • 177 Views
  • 4 replies
  • 0 likes
  • 177 Views
  • 4 replies
  • 0 likes

Money was withdrawn

I was charged money for a premium subscription, but I didn't want that. My card was charged $5. Can I get a refund and remove my subscription?

  • Visitor
  • I was charged money for a premium subscription, but I didn't want that. My card was charged $5. Can I get a refund and remove my subscription?
  • Maxim
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento

Efetuei o cadastro da minha conta, e ao finalizar informa que a cobrança virá após 30 dias. No entanto, já veio na fatura de agora. Faz nem 1 dia que comecei a usar, por favor me ajuda.

  • Visitor
  • Efetuei o cadastro da minha conta, e ao finalizar informa que a cobrança virá após 30 dias. No entanto, já veio na fatura de agora. Faz nem 1 dia que comecei a usar, por favor me ajuda. 
  • OscarDC
  • Moderator
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Superuser Contribution I need help please

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePlease i need help, i cant subscribe to premium and i don't know what is happening, when i op...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Please ...
  • OscarDC
  • Moderator
  • 167 Views
  • 3 replies
  • 0 likes
  • 167 Views
  • 3 replies
  • 0 likes

Superuser Contribution estafa en actualizar métodos de pago

al actualizar mis métodos de pago me quitaron las 3 semanas que ya había pagado ya que solo utilicé una y me cobraron igual eso me parece una estafa

  • Visitor
  • al actualizar mis métodos de pago me quitaron las 3 semanas que ya había pagado ya que solo utilicé una y me cobraron igual eso me parece una estafa
  • OscarDC
  • Moderator
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Adverts on Premium - Popups

Hi, I'm getting pop-up ads on Spotify. It happens on Android, Windows and iPhone.Check the attached screenshot. I cannot find an option to opt out of this advertising. Please fix Thanks

  • Music Fan
  • Hi,   I'm getting pop-up ads on Spotify. It happens on Android, Windows and iPhone. Check the attached screenshot. I cannot find an option to opt out of this advertising.   Please fix ...
  • MR98
  • Newbie
  • 930 Views
  • 5 replies
  • 3 likes
  • adverts
    Popups
    Spotify Premium
  • 930 Views
  • 5 replies
  • 3 likes

Superuser Contribution Premium from another country

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am riding the transcontinental race which is a gruelling 400/+km bike race, very sleep depr...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am ri...
  • Elena
  • Moderator
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Superuser Contribution ödemee

ödeme yaptığım halde spotfy kullanamıyorum  

  • Visitor
  • ödeme yaptığım halde spotfy kullanamıyorum    
  • Vasil
  • Moderator
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Upgrade from Premium to Duo

PlanPremiumCountryUSA My Question or IssueMy wife and I currently share a single Premium account, meaning we are both logged in to the same account on both of our phones. However, there are times when we want to listen to different music at the same ...

  • Visitor
  • Plan Premium Country USA     My Question or Issue My wife and I currently share a single Premium account, meaning we are both logged in to the same account on both of our phones.&nbs...
  • Maxim
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Solved!! Can I convert my Family plan to Duo without losing playlists?

I currently have a Family plan but it's just me and my dad, so I want to convert to Duo instead. But I'm worried about whether or not his playlists will migrate over to the new Duo plan since it seems I'd have to re-invite him to the new plan? Not su...

  • Casual Listener
  • I currently have a Family plan but it's just me and my dad, so I want to convert to Duo instead. But I'm worried about whether or not his playlists will migrate over to the new Duo plan since it seem...
  • TreyAnastasio
  • Spotify Star
  • 2465 Views
  • 3 replies
  • 0 likes
  • 2465 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment plan

I've paid for my premium mini and I'm still getting ads and no song selection. Kindly check into the matter

  • Visitor
  • I've paid for my premium mini and I'm still getting ads and no song selection. Kindly check into the matter
  • OscarDC
  • Moderator
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify made me pay twice for the same month

I'm from Mexico and I've been paying for spotify premium for a long time and I´ve never had any issue, but this month my payment was charged twice and I don´t know what to do to get my money back, I don´t find any site in which I can complain about i...

  • Visitor
  • I'm from Mexico and I've been paying for spotify premium for a long time and I´ve never had any issue, but this month my payment was charged twice and I don´t know what to do to get my money back, I ...
  • OscarDC
  • Moderator
  • 272 Views
  • 3 replies
  • 0 likes
  • 272 Views
  • 3 replies
  • 0 likes

Superuser Contribution Abonnement duo

Je change d’abonnement pour inviter une personne qui est de Belgique mais quand la personne tente de venir par le lien d’invitation il lui passe un message d’erreur sur le fait que c’est le mauvais pays !! Comment résoudre ce problème ?

  • Visitor
  • Je change d’abonnement pour inviter une personne qui est de Belgique mais quand la personne tente de venir par le lien d’invitation il lui passe un message d’erreur sur le fait que c’est le mauvais p...
  • OscarDC
  • Moderator
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema al canjear tarjeta de regalo

Tengo una tarjeta de regalo que no he podido canjear, ya que al ingresar el PIN me marca que se produjo un error y no me deja continuar, la tarjeta estaba nueva por la cantidad de $300, igual la tienda me dijo que ya esta activa por parte de ellos. A...

  • Casual Listener
  • Tengo una tarjeta de regalo que no he podido canjear, ya que al ingresar el PIN me marca que se produjo un error y no me deja continuar, la tarjeta estaba nueva por la cantidad de $300, igual la tien...
  • AlejaR
  • Moderator
  • 10078 Views
  • 18 replies
  • 8 likes
  • 10078 Views
  • 18 replies
  • 8 likes

Weekly plan

i paid twice but my plan won’t load??? 

  • Visitor
  • i paid twice but my plan won’t load???  
  • Luan
  • Spotify Star
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes