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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 71996 Views
  • 25 replies
  • 5 likes
  • 71996 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41848 Views
  • 19 replies
  • 2 likes
  • 41848 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29824 Views
  • 16 replies
  • 3 likes
  • 29824 Views
  • 16 replies
  • 3 likes

Superuser Contribution Spotify wont let me subscribe to the student plan

PlanStudent PremiumCountryNederlandsDeviceiPhone 13 Pro MaxMy Question or IssueI am a student studying in The Netherlands and I verified my university using the SheerID system, but unfortunately, when I press subscribe to enter my payment details it ...

  • Visitor
  • Plan Student Premium Country Nederlands Device iPhone 13 Pro Max My Question or Issue I am a student studying in The Netherlands and I verified my university using the SheerID system, but unfo...
  • Dian
  • Moderator
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Wechsel von Individual zu Duo Abo

Hallo eine Frage, unser Sohn hat das einzelne Abo und wir würden das gerne auf Duo ändern.1.Wie funktioniert das?2.Gibt es dafür wieder "Freimonate" als Geschenk zum Abschluss des Abos3.Wie sieht es mit der bestehenden Playlist aus. Kann diese überno...

  • Visitor
  • Hallo    eine Frage, unser Sohn hat das einzelne Abo und wir würden das gerne auf Duo ändern. 1.Wie funktioniert das? 2.Gibt es dafür wieder "Freimonate" als Geschenk zum Abschluss des ...
  • adrian_oechsner
  • Roadie
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid last week and still not premium ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuelast week the system took the payment but my account is not premium yet ! Who needs to fix it...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue last we...
  • Dian
  • Moderator
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

Superuser Contribution Invalid Address

I'm trying to subscribe to a premium individual plan and when I enter my address it says it is not valid. I am typing the same address as is on my card statement and there are no spelling errors.

  • Casual Listener
  • I'm trying to subscribe to a premium individual plan and when I enter my address it says it is not valid. I am typing the same address as is on my card statement and there are no spelling errors.
  • Whydoihavetoregister
  • Visitor
  • 1387 Views
  • 17 replies
  • 0 likes
  • 1387 Views
  • 17 replies
  • 0 likes

Superuser Contribution connection

Hi, we opened a premium for the family and can't connect, send me a link to connect, do I need to open a new account for this?

  • Visitor
  • Hi, we opened a premium for the family and can't connect, send me a link to connect, do I need to open a new account for this?
  • Eni
  • Moderator
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Superuser Contribution I paid for my premium account but it still says I haven't paid.

I paid for my Spotify Premium on the 3rd of May and I'm still getting the message that I need to pay for it. How do I know the payment has gone through? On my PayPal statement, it says "Pre-approved payment" so that means I definitely paid.

  • Visitor
  • I paid for my Spotify Premium on the 3rd of May and I'm still getting the message that I need to pay for it. How do I know the payment has gone through? On my PayPal statement, it says "Pre-approved ...
  • BerthAlicia
  • Visitor
  • 1359 Views
  • 12 replies
  • 0 likes
  • 1359 Views
  • 12 replies
  • 0 likes

Superuser Contribution I can't get my student offer and my documents are not expired yet

Hi, actually I'm graduating next year, and my student id also got a stamp for registration of first semister on the semester year of 2022-2023,but you guys won't recognize my documents, I'm wondering can I get verified, for sure I'm still a in study ...

  • Visitor
  • Hi, actually I'm graduating next year, and my student id also got a stamp for registration of first semister on the semester year of 2022-2023,but you guys won't recognize my documents, I'm wondering...
  • AlejaR
  • Moderator
  • 115 Views
  • 3 replies
  • 0 likes
  • 115 Views
  • 3 replies
  • 0 likes

Error en el pago con el Bono cultural

Estoy pagando una cuenta individual premium con el Bono cultural del Estado de España pero no se hace el pago. Ya se ha cumplido el mes de prueba y me van a quitar la cuenta por no pagarla

  • Visitor
  • Estoy pagando una cuenta individual premium con el Bono cultural del Estado de España pero no se hace el pago. Ya se ha cumplido el mes de prueba y me van a quitar la cuenta por no pagarla
  • Laura7777
  • Casual Listener
  • 4579 Views
  • 5 replies
  • 2 likes
  • 4579 Views
  • 5 replies
  • 2 likes

Solved!! Spotify doesn't link to paypal

PlanPremium IndividualCountryVenezuelaDevicePC - XiaomiOperating SystemAndroid - Windows 10 My Question or IssueHi! I am trying to pay for the individual plan, but when I linked to my paypal account, it said my card is not authorized. I have balance ...

InkedWhatsApp Image 2023-01-20 at 3.31.27 PM_LI.jpg
  • Casual Listener
  •   Plan Premium Individual Country Venezuela Device PC - Xiaomi Operating System Android - Windows 10   My Question or Issue Hi! I am trying to pay for the individual plan, b...
  • Latuffmary
  • Casual Listener
  • 161 Views
  • 2 replies
  • 0 likes
  • Payment
    subcription
  • 161 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Cuenta premium suspendida incluso después de haber pagado??

PlanPremiumCountryArgentinaDeviceMotorola e20My Question or IssueEl mes pasado hubo un problema con la tarjeta y no paso el pago. Me "suspendieron" el plan premium. Una vez solucionado el problema con el pago, todos los demás miembros del plan volvie...

  • Newbie
  •   Plan Premium Country Argentina Device Motorola e20 My Question or Issue El mes pasado hubo un problema con la tarjeta y no paso el pago. Me "suspendieron" el plan premium. Una vez so...
  • MihailY
  • Moderator
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

Can't Invite partner to Premium Duo

My wife and I were on a Premium Family plan, the person who had the Premium Plan had to cancel and I purchased a Premium Duo for me and my wife, now she can't use the Premium Duo because of some 12 month limit. Is there some way she can't use the Pre...

  • Newbie
  • My wife and I were on a Premium Family plan, the person who had the Premium Plan had to cancel and I purchased a Premium Duo for me and my wife, now she can't use the Premium Duo because of some 12 m...
  • Jose_M
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Superuser Contribution Raspé el PIN de mi tarjeta de más y ahora no puedo ver los caracteres para canjearla

Compré una tarjeta de Spotify de 100 pesos y al rasparla para ver los caracteres se desbarató la barra y no me deja verlos. ¿Qué procede?

  • Newbie
  • Compré una tarjeta de Spotify de 100 pesos y al rasparla para ver los caracteres se desbarató la barra y no me deja verlos. ¿Qué procede?  
  • Lee42
  • Visitor
  • 5007 Views
  • 5 replies
  • 0 likes
  • 5007 Views
  • 5 replies
  • 0 likes

Superuser Contribution Setting up Duo and it won't accept our correct address!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've subscribed. I've already entered our correct address in the account. But in setting up D...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've su...
  • Vasil
  • Moderator
  • 147 Views
  • 3 replies
  • 0 likes
  • 147 Views
  • 3 replies
  • 0 likes

Superuser Contribution Como puedo cancelar el cambio de plan dúo a individual?

quería cambiar a un plan individual pero luego de haber hecho los pasos me arrepentí pero no me sale alguna opción para cancelar la acción. Que puedo hacer?

  • Casual Listener
  • quería cambiar a un plan individual pero luego de haber hecho los pasos me arrepentí pero no me sale alguna opción para cancelar la acción. Que puedo hacer?
  • OscarDC
  • Moderator
  • 220 Views
  • 3 replies
  • 0 likes
  • 220 Views
  • 3 replies
  • 0 likes

Superuser Contribution Charged for a plan immediately for 3 months premium trial

I applied for a plan that offers 3 months free trial wef 22/12/22 and payment date as per the mandate was fixed on 22/03/23. However I got charged immediately and the app says next payment date as 22/03/23. That means the offer is applied but what ab...

  • Visitor
  • I applied for a plan that offers 3 months free trial wef 22/12/22 and payment date as per the mandate was fixed on 22/03/23. However I got charged immediately and the app says next payment date as 22...
  • 31e2dvxgh43bgt5wcmvo
  • Visitor
  • 143 Views
  • 2 replies
  • 0 likes
  • 143 Views
  • 2 replies
  • 0 likes

CredCard updated but still getting warnings

Hey all! I recently had to switch credit cards for my Spot account. By the looks of everything, the update was completed correctly and I was charged for this month - however, I keep getting warnings in the app on my phone that if I don't update my cr...

  • Visitor
  • Hey all! I recently had to switch credit cards for my Spot account. By the looks of everything, the update was completed correctly and I was charged for this month - however, I keep getting warnings ...
  • kaworu_bloodpaw
  • Roadie
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Student subscrption

I have change my subscription from Premium to Student but still I was charged as Premium last month. I just did it again, but I am scared it will not work another time. Also, if it was a problem of the system, can I claim the money back, please?

  • Visitor
  • I have change my subscription from Premium to Student but still I was charged as Premium last month. I just did it again, but I am scared it will not work another time. Also, if it was a problem of t...
  • kaworu_bloodpaw
  • Roadie
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not accepting my card in Nigeria

I have you trying to pay for my premium subscription from Nigeria and and none of my cards were accepted. I've tried dollar and local cards both virtual and physical and none of them workedPlan PremiumCountryNigeriaDeviceRedmi 7 and WebOperating Syst...

  • Visitor
  • I have you trying to pay for my premium subscription from Nigeria and and none of my cards were accepted. I've tried dollar and local cards both virtual and physical and none of them worked Plan ...
  • Alex
  • Moderator
  • 2509 Views
  • 10 replies
  • 7 likes
  • 2509 Views
  • 10 replies
  • 7 likes

The payment went through but the subscription is not working.

I subscribed to spotify premium paid subscription. The money was deducted from the card and the subscription does not work. I have a check with money debited from the card.

  • Visitor
  • I subscribed to spotify premium paid subscription. The money was deducted from the card and the subscription does not work. I have a check with money debited from the card.
  • Bittencourt
  • Spotify Star
  • 130 Views
  • 3 replies
  • 0 likes
  • 130 Views
  • 3 replies
  • 0 likes