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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5112 Views
  • 23 replies
  • 2 likes
  • 5112 Views
  • 23 replies
  • 2 likes

Solved!! I want to exit a family account and revert to a normal premium account.

My partner and I split up recently and now I want to exit the family account we were sharing and have my own premium account again. How can I do this without losing all my playlists and other premium features?

  • Casual Listener
  • My partner and I split up recently and now I want to exit the family account we were sharing and have my own premium account again. How can I do this without losing all my playlists and other premiu...
  • MusicLoverAFO
  • Casual Listener
  • 151 Views
  • 2 replies
  • 0 likes
  • 151 Views
  • 2 replies
  • 0 likes

Superuser Contribution Vivo Spotify Premium

Olá, bom dia! Estou com dificuldades de obter a assinatura do Spotify Premium pela minha operadora Vivo. Poderiam me ajudar?

  • Visitor
  • Olá, bom dia! Estou com dificuldades de obter a assinatura do Spotify Premium pela minha operadora Vivo. Poderiam me ajudar? 
  • Vasil
  • Moderator
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron más de lo establecido y no figura en el detalle

Acabo de contratar el Plan Dúo, en teoría lo aboné de forma anual por 7990 ARS$ a través de tarjeta de débito. En el recibo enviado y el historial de pedidos me figura ese monto y que no se cobran impuestos, pero cuando veo el detalle desde mi cuenta...

  • Newbie
  • Acabo de contratar el Plan Dúo, en teoría lo aboné de forma anual por 7990 ARS$ a través de tarjeta de débito.  En el recibo enviado y el historial de pedidos me figura ese monto y que no se co...
  • Ivelina
  • Moderator
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro en dólares a suscripción contratada en soles

PlanPremium para estudiantesCountryPerú Buen día, mi duda o problema es que contraté el plan Premium para estudiantes en Perú cuyo costo es de S/11.90 (moneda peruana), pero en mi estado de cuenta del banco BCP se me está cobrando en dólares(USD). El...

  • Casual Listener
  • Plan Premium para estudiantes Country Perú   Buen día, mi duda o problema es que contraté el plan Premium para estudiantes en Perú cuyo costo es de S/11.90 (moneda peruana), pero en mi esta...
  • Vasil
  • Moderator
  • 264 Views
  • 5 replies
  • 0 likes
  • 264 Views
  • 5 replies
  • 0 likes

Superuser Contribution I can't pay for premium with my Visa Gift Card

My Visa Gift card "failed" this morning after it working for two months and reoccurringly charging it, and when I went to reput in the card number and click submit, it constantly tells me that that the payment failed and to use a different payment me...

  • Casual Listener
  • My Visa Gift card "failed" this morning after it working for two months and reoccurringly charging it, and when I went to reput in the card number and click submit, it constantly tells me that that t...
  • Not applicable
  • 470 Views
  • 4 replies
  • 0 likes
  • 470 Views
  • 4 replies
  • 0 likes

I'm paying for more accounts than Im using, i want to cancel an old account

I pay for three spotify accounts. Mine, my girlfriends and some old account that I used to have that I dont have the login for anymore. I want to get rid of the stupid extra account, but I cant talk to anyone because I cant find a phone number and I ...

  • Visitor
  • I pay for three spotify accounts. Mine, my girlfriends and some old account that I used to have that I dont have the login for anymore. I want to get rid of the stupid extra account, but I cant talk ...
  • Maxim
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Payment method and country don't match but money has been deducted

I've activated Spotify Student in the country i'm studying, but I've tried to pay with a card from my home country. I've got the error "payment method and country don't match", but my money has been deducted from my bank account. I didn't get Spotify...

  • Visitor
  • I've activated Spotify Student in the country i'm studying, but I've tried to pay with a card from my home country. I've got the error "payment method and country don't match", but my money has been ...
  • Maxim
  • Spotify Star
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Solved!! Canada - how to update credit card information?

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueI'm on the Canadian site. I want to update the expiry date of my credit cart payment information for my family plan. Here's what I've tried:1. Account --> Saved Payment Ca...

  • Casual Listener
  • Plan Premium Country Canada Device PC Operating System Windows 10   My Question or Issue I'm on the Canadian site.  I want to update the expiry date of my credit cart payment info...
  • Maxim
  • Spotify Star
  • 139 Views
  • 3 replies
  • 0 likes
  • 139 Views
  • 3 replies
  • 0 likes

Superuser Contribution No puedo unirme a suscripción familiar.

El mes anterior me uní a un plan familiar. Al acabarse el mes, no me permite continuar incluso si escribo la misma información de la dirección. La cuenta según se está verificada, no se que es el error.

  • Casual Listener
  • El mes anterior me uní a un plan familiar. Al acabarse el mes, no me permite continuar incluso si escribo la misma información de la dirección. La cuenta según se está verificada, no se que es el err...
  • Not applicable
  • 8216 Views
  • 8 replies
  • 0 likes
  • 8216 Views
  • 8 replies
  • 0 likes

Superuser Contribution Não consigo realizar o pagamento do meu plano, o cartão dá erro, diferentes

Meu cartão foi bloqueado pois foi clonado. Devido a isso, minha conta foi cancelada.Porém, quando tento atualizar o cartão, dá erro e manda acessar o suporte.Todas as soluções do suporte não deram certo. Tentei diferentes cartões.Cancelei minna assin...

  • Visitor
  • Meu cartão foi bloqueado pois foi clonado. Devido a isso, minha conta foi cancelada. Porém, quando tento atualizar o cartão, dá erro e manda acessar o suporte. Todas as soluções do suporte não dera...
  • Ivelina
  • Moderator
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am being charged for Hulu and for Spotify Premium

I have Spotify Premium with the free Hulu option. However I am being charged for Hulu, when I try to cancel the Hulu subscription on the Hulu website I am forced to revert to Spotify website account page where there is no option to cancel Hulu. I wan...

  • Visitor
  • I have Spotify Premium with the free Hulu option. However I am being charged for Hulu, when I try to cancel the Hulu subscription on the Hulu website I am forced to revert to Spotify website account ...
  • Joan
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with subscription

I redeemed a 1-month gift card on December 25 and my premium stopped working on January 9

  • Visitor
  • I redeemed a 1-month gift card on December 25 and my premium stopped working on January 9 
  • Joan
  • Moderator
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Premium Individual - paid vouchers - want to upgrade to duo

PlanPremium IndividualCountryUK My Question or Issue I've paid for my premium individual account up to September 2024 with vouchers. But i'd like to upgrade to Premium Duo - how do i do this and only pay the additional per month for the Duo ? Thanks

  • Newbie
  • Plan Premium Individual Country UK     My Question or Issue   I've paid for my premium individual account up to September 2024 with vouchers.  But i'd like to upgrade to P...
  • Maxim
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Account Help

So I completed the invite link to my fiance because we both had separate Spotify accounts and wanted to save a little money. He was just notified and charged as if he still had separate account. Even though on my Spotify app account it has both of us...

  • Visitor
  • So I completed the invite link to my fiance because we both had separate Spotify accounts and wanted to save a little money. He was just notified and charged as if he still had separate account. Even...
  • Maxim
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Solved!! I CAN'T USE MY GIFT CARD

A friend send me a gift card from amazon but I can't seem to activate it and I need help.I tried to find something on the community but it wasn't easy or comfortablecould you please help me?

  • Music Fan
  • A friend send me a gift card from amazon but I can't seem to activate it and I need help. I tried to find something on the community but it wasn't easy or comfortable could you please help me?
  • Maxim
  • Spotify Star
  • 618 Views
  • 23 replies
  • 0 likes
  • 618 Views
  • 23 replies
  • 0 likes

Solved!! Unable to change from Duo to Family

PlanPremium DuoCountrySpainDevice Operating System My Question or IssueI have a Premium Duo account which I want to change to Premium Family, I'm the manager of the account. I'm following the steps to do the change, but everytime I select the Premium...

  • Casual Listener
  • Plan Premium Duo Country Spain Device   Operating System     My Question or Issue I have a Premium Duo account which I want to change to Premium Family, I'm the manager ...
  • Billy-J
  • Spotify Star
  • 192 Views
  • 3 replies
  • 1 likes
  • 192 Views
  • 3 replies
  • 1 likes

Quiero cancelar mi suscripción

Quiero cancelar suscripción pues me ofreció mes gratis y después cobro . Me descontó de una

  • Visitor
  • Quiero cancelar suscripción pues me ofreció mes gratis y después cobro . Me descontó de una
  • Anyk17
  • Rising Star 3
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Solved!! 3 moths trial

I went to check Spotify's premium options and the website in Portuguese makes reference to the premium trial for 3 months. It says to click. I clicked and it says that we must enter a payment method just to stay registered in case, after the trial pe...

  • Casual Listener
  • I went to check Spotify's premium options and the website in Portuguese makes reference to the premium trial for 3 months. It says to click. I clicked and it says that we must enter a payment method ...
  • ines_
  • Casual Listener
  • 135 Views
  • 2 replies
  • 0 likes
  • 135 Views
  • 2 replies
  • 0 likes

Superuser Contribution College Student under 18

So, I've been trying to get a Spotify Student discount for a while now. I am working on a associates degree, but I'm only fifteen, so Spotify can't verify my age. I do have a college ID, and legally I'm considered a college student. Does anybody know...

  • Visitor
  •   So, I've been trying to get a Spotify Student discount for a while now. I am working on a associates degree, but I'm only fifteen, so Spotify can't verify my age. I do have a college ID, and ...
  • mattsites
  • Newbie
  • 5874 Views
  • 9 replies
  • 5 likes
  • 5874 Views
  • 9 replies
  • 5 likes