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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 12152 Views
  • 24 replies
  • 2 likes
  • 12152 Views
  • 24 replies
  • 2 likes

Unable to change country settings in order to update payment method

PlanPremium StudentCountryCurrently, Kazakhstan, trying to change to Czech RepublicDevice(iPhone 14 plus)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy previous payment card has been deactivated, it was issued in Kazak...

  • Visitor
  • Plan Premium Student Country Currently, Kazakhstan, trying to change to Czech Republic Device (iPhone 14 plus) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Questio...
  • Maxim
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

How to switch-off auto billing.

PlanPremiumCountryKenyaDeviceOppo Android Phone, Nvidia ShieldOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow do I deactivate automatic billing every month? I don't want Spotify to take money from my card automatically...

  • Regular
  • Plan Premium Country Kenya Device Oppo Android Phone, Nvidia Shield Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How do I deactivate automatic b...
  • Maxim
  • Spotify Star
  • 490 Views
  • 6 replies
  • 0 likes
  • 490 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify premium duo - There was a problem, please try again later

PlanPremium DuoCountryUnited KingdomDeviceIphone 7/MacOperating System(iOS) My Question or IssueI bought spotify premium duo a couple of months ago, but my boyfriend is unable to use it, as whenever he presses the invite link it says "There was a pro...

  • Visitor
  • Plan Premium Duo Country United Kingdom Device Iphone 7/Mac Operating System (iOS)   My Question or Issue I bought spotify premium duo a couple of months ago, but my boyfriend is unabl...
  • Vasil
  • Moderator
  • 11626 Views
  • 11 replies
  • 1 likes
  • 11626 Views
  • 11 replies
  • 1 likes

How to Change Plan from Individual to Students?

Currently I am using premium individual, and it's only three days left until my subscription expired. I also verified as a student, so I decided to change my plan to student, which is way more cheaper than individual.The thing is, I've followed the i...

  • Casual Listener
  • Currently I am using premium individual, and it's only three days left until my subscription expired. I also verified as a student, so I decided to change my plan to student, which is way more c...
  • Maxim
  • Spotify Star
  • 709 Views
  • 2 replies
  • 0 likes
  • 709 Views
  • 2 replies
  • 0 likes

Please provide an option to get student premium.

Once I completed my student verification. It shows that I am eligible for student premium. But I can't find any option to make a payment. Can you please resolve this problem.

  • Visitor
  • Once I completed my student verification. It shows that I am eligible for student premium. But I can't find any option to make a payment. Can you please resolve this problem.
  • Maxim
  • Spotify Star
  • 491 Views
  • 1 replies
  • 0 likes
  • 491 Views
  • 1 replies
  • 0 likes

3 aylıq spotify pulsuz plan almıwdım yalnız bu gün girdiyimde premium deyil

Premium 3 ay pulsuz sınaq aldım ve premium oldu yalnız 1 gün keçmeden hesaba giriş etdiyimde premium free ye keçid etmiwdi

  • Visitor
  • Premium 3 ay pulsuz sınaq aldım ve premium oldu yalnız 1 gün keçmeden hesaba giriş etdiyimde premium free ye keçid etmiwdi
  • Billy-J
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Payment issue

Plan59 rupees/- for 3 monthsCountryIndiaDevice(iPhone 11 Operating System(iOS My Question or IssueI purchased 3 months subscription there were shown that charges are 59 rupees for 3 monthes Then I just clicked their and fill all the information about...

  • Visitor
  •   Plan 59 rupees/- for 3 months Country India Device (iPhone 11  Operating System (iOS   My Question or Issue I purchased 3 months subscription there were shown that charges...
  • Billy-J
  • Spotify Star
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

payments and refunds

after i had cancelled, they took money still for the premium, i messaged them and they said it was past 14 days even after id shown them the bank statement for it going out today? basically their refund policy is you can refund at the start, any othe...

  • Newbie
  • after i had cancelled, they took money still for the premium, i messaged them and they said it was past 14 days even after id shown them the bank statement for it going out today? basically their ref...
  • Billy-J
  • Spotify Star
  • 566 Views
  • 3 replies
  • 1 likes
  • 566 Views
  • 3 replies
  • 1 likes

Vodafone provided Spotify Premium subscription reverted to free

As of today my Spotify premium subscription, provided by Vodafone via their entertainment package, has reverted to free. Vodafone have confirmed it should be active till February.All devices and platforms have resolved to free, I’ve logged out and ba...

  • Casual Listener
  • As of today my Spotify premium subscription, provided by Vodafone via their entertainment package, has reverted to free. Vodafone have confirmed it should be active till February. All devices and ...
  • ahmedyassein
  • Visitor
  • 1072 Views
  • 5 replies
  • 1 likes
  • 1072 Views
  • 5 replies
  • 1 likes

Upgraded from premium duo to premium family issue

I just upgraded from Premium Duo to Premium Family in order to add my son to my account my daughter and I currently shared. My daughter no longer has access to the account. I have tried to troubleshoot this issue and the option to manage members is n...

  • Visitor
  • I just upgraded from Premium Duo to Premium Family in order to add my son to my account my daughter and I currently shared. My daughter no longer has access to the account. I have tried to troublesho...
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Impossible de passer de Premium a Duo

Salutations,Il m'est impossible de passer mon abonnement de Premium (actuellement depuis des années) à Duo. Je le fais depuis l'application Android, je sélectionne le nouvel abonnement et clique ensuite sur suivant, et cela me dit que le paiement n'e...

  • Casual Listener
  • Salutations, Il m'est impossible de passer mon abonnement de Premium (actuellement depuis des années) à Duo. Je le fais depuis l'application Android, je sélectionne le nouvel abonnement et clique ...
  • Maria
  • Moderator
  • 592 Views
  • 6 replies
  • 0 likes
  • 592 Views
  • 6 replies
  • 0 likes

cant found plan 3/6/12 month family in Egypt region

cant found plan 3/6/12 month family in Egypt region this bug or removed it for ever?

  • Newbie
  • cant found plan 3/6/12 month family in Egypt region this bug or removed it for ever?
  • Shusham
  • Visitor
  • 286 Views
  • 2 replies
  • 0 likes
  • 286 Views
  • 2 replies
  • 0 likes

Premium family to duo

I just switched from Spotify premium family to duo and now am getting ads and cannot skip songs etc. it is acting as if I have the free account. How do I fix this

  • Visitor
  • I just switched from Spotify premium family to duo and now am getting ads and cannot skip songs etc. it is acting as if I have the free account. How do I fix this
  • osornios
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

It’s time for a senior discount; that would be most FAIR.

there are discounts for other members of the community, to be fair senours need their own discount to comfortably enjoy and learn from this special community. Thanks Mitch Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)O...

  • Newbie
  • there are discounts for other members of the community, to be fair senours need their own discount to comfortably enjoy and learn from this special community. Thanks Mitch  Free/Premium Countr...
  • osornios
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

I paid student premium in a wrong account and now i cant use it in mine

PlanStudent premiumCountrySpain - USADeviceiPhone - PCOperating SystemWindows 11 My Question or IssueI have two spotify accounts and because a mistake i paid the student premium on the wrong one. Now i tried with my principal account and i cant becau...

  • Newbie
  • Plan Student premium Country Spain - USA Device iPhone - PC Operating System Windows 11   My Question or Issue I have two spotify accounts and because a mistake i paid the student prem...
  • ribezaz
  • Spotify Star
  • 176 Views
  • 1 replies
  • 1 likes
  • 176 Views
  • 1 replies
  • 1 likes

Changing Payment Method

PlanPremiumCountryPhilippinesDeviceiPhone Xs MaxOperating SystemiOS My Question or IssueWhy was I charged after changing my payment method from e-wallet to debit card?

  • Visitor
  • Plan Premium Country Philippines Device iPhone Xs Max Operating System iOS   My Question or Issue Why was I charged after changing my payment method from e-wallet to debit card? 
  • ribezaz
  • Spotify Star
  • 188 Views
  • 1 replies
  • 1 likes
  • 188 Views
  • 1 replies
  • 1 likes

Gift code redeemed but Spotify charged me normally

So I had a premium account and at 17/8 Spotify sent me an invoice to keep my premium subscription. I canceled the payment (10,99€) and I used a gift card of 10€. Then I recieved a mail that my account swapped to free subscription. Tried to change aga...

  • Visitor
  • So I had a premium account and at 17/8 Spotify sent me an invoice to keep my premium subscription. I canceled the payment (10,99€) and I used a gift card of 10€. Then I recieved a mail that my accoun...
  • Maxim
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify free premium trial scam BEWARE

I'd just like to share my experience with other people to avoid the same happening to anyone else. Yesterday I saw an ad on Spotify for a free premium trial for three months. After clicking the link I was sent to a legit looking page where I finished...

  • Casual Listener
  • I'd just like to share my experience with other people to avoid the same happening to anyone else.   Yesterday I saw an ad on Spotify for a free premium trial for three months. After clicking ...
  • dart383
  • Newbie
  • 9176 Views
  • 7 replies
  • 0 likes
  • 9176 Views
  • 7 replies
  • 0 likes