Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5308 Views
  • 23 replies
  • 2 likes
  • 5308 Views
  • 23 replies
  • 2 likes

Over Payments and access to Help Desk

I need help please.Two payments have been taken a week apart.17.99 for a Family Subscription I thought I'd cancelled and 10.99 for a single account I still want to use.How do I get in contact with the people to correct this?All the help topics don't ...

  • Visitor
  • I need help please. Two payments have been taken a week apart. 17.99 for a Family Subscription I thought I'd cancelled and 10.99 for a single account I still want to use. How do I get in contact w...
  • Maxim
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Fiz muda de plano mas está descontado o mesmo valor

Fiz alteração do plano Premium para o plano universitário, mas ainda está descontando o valor do plano Premium.

  • Visitor
  • Fiz alteração do plano Premium para o plano universitário, mas ainda está descontando o valor do plano Premium.
  • Bittencourt
  • Spotify Star
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify crashing when I play The Smiths

PlanPremiumCountryUnited StatesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEvery time I try and play my playlist with only songs by The Smiths on it, the app sie...

  • Visitor
  • Plan Premium Country United States Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Every...
  • Maria
  • Moderator
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution 요금제 결제를 하려고 하는데 국가가 일치하지 않는다고 합니다 다른 카드로도 시도 해봤는데 문제가 해결되지 않아요

요금제 결제를 하려고 하는데 국가가 일치하지 않는다고 합니다다른 카드로도 시도 해봤는데 문제가 해결되지 않아요

  • Newbie
  • 요금제 결제를 하려고 하는데 국가가 일치하지 않는다고 합니다 다른 카드로도 시도 해봤는데 문제가 해결되지 않아요
  • Joan
  • Moderator
  • 501 Views
  • 1 replies
  • 0 likes
  • 501 Views
  • 1 replies
  • 0 likes

More listening time

15 hours a month isn't very much. Is there a way that a single user can pay for more listening time?. iPhone SE. Have a separate Hulu account.

  • Visitor
  • 15 hours a month isn't very much. Is there a way that a single user can pay for more listening time?. iPhone SE. Have a separate Hulu account.
  • Maxim
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Three dots keeps loading forever

PlanFreeCountryEGDeviceWindows 10, ChromeOperating SystemWindows 10 My Question or Issuewhen trying to add credit card, the three dots of loading appear but nothing happens forever.

  • Casual Listener
  •   Plan Free Country EG Device Windows 10, Chrome Operating System Windows 10   My Question or Issue when trying to add credit card, the three dots of loading appear but nothing h...
  • Weechuanlim
  • Visitor
  • 6244 Views
  • 10 replies
  • 1 likes
  • 6244 Views
  • 10 replies
  • 1 likes

Superuser Contribution You will not accept my new credit card which is accepted elsewhere,

Edward, I am in France and I have premium, I need to register a new credit card and you will not accept it, the card is accepted elsewhere, there is no help for this on your site.

  • Visitor
  • Edward, I am in France and I have premium, I need to register a new credit card and you will not accept it, the card is accepted elsewhere, there is no help for this on your site.
  • ImgoingtoTIDAL
  • Visitor
  • 1195 Views
  • 2 replies
  • 0 likes
  • 1195 Views
  • 2 replies
  • 0 likes

Solved!! Why are there commercial on premium account?

Hi, i pay for a premium account. Several of the podcasts I listen to regularly begins with, gets interrupted by and ends with commercials. Why is that? As a premium customer I pay for the content not to contain commercials and advertising.

  • Visitor
  • Hi, i pay for a premium account. Several of the podcasts I listen to regularly begins with, gets interrupted by and ends with commercials. Why is that? As a premium customer I pay for the content not...
  • LanceNielsen
  • Visitor
  • 320 Views
  • 3 replies
  • 2 likes
  • 320 Views
  • 3 replies
  • 2 likes

Partner payment?

Is there a way to tell what partner is associated with your account so you can update the payment info? I know which credit Card I use but it needs to be changed...I cant see what partner I started with.My Question or Issue

  • Newbie
  • Is there a way to tell what partner is associated with your account so you can update the payment info?  I know which credit Card I use but it needs to be changed...I cant see what partner I sta...
  • Maxim
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Erro na reprodução das playlists na versão premium

Tenho a versão premium e a reprodução das músicas não segue a ordem da playlist. Pula várias músicas, fora da ordem, etc. já reclassifiquei e reinstalei o app mas o problema continua no iPhone 7.

  • Casual Listener
  • Tenho a versão premium e a reprodução das músicas não segue a ordem da playlist. Pula várias músicas, fora da ordem, etc. já reclassifiquei e reinstalei o app mas o problema continua no iPhone 7.
  • PaeVeio
  • Visitor
  • 40071 Views
  • 24 replies
  • 3 likes
  • 40071 Views
  • 24 replies
  • 3 likes

Solved!!Superuser Contribution Gift cards work even when there is a price increase?

Hello, I would like to know if the $10 gift cards still work even if the price has increased to $10.99 Thanks you!!

  • Casual Listener
  • Hello,   I would like to know if the $10 gift cards still work even if the price has increased to $10.99  Thanks you!!
  • Susan_GP
  • Moderator
  • 2301 Views
  • 3 replies
  • 0 likes
  • 2301 Views
  • 3 replies
  • 0 likes

Subscription in Iraq

Hi everyone, I am Iraqi music enthusiast and I appreciate Spotify team for supporting Iraq, finally we are able to use Spotify services here. However, we have one issue which is payment methods, most of us don’t use Visa or Mastercard, and our most p...

  • Newbie
  • Hi everyone, I am Iraqi music enthusiast and I appreciate Spotify team for supporting Iraq, finally we are able to use Spotify services here.   However, we have one issue which is payment...
  • DiDi_09
  • Newbie
  • 1089 Views
  • 2 replies
  • 1 likes
  • 1089 Views
  • 2 replies
  • 1 likes

Trying to change my credit card

Unable to change my credit card for another subscription.

  • Visitor
  • Unable to change my credit card for another subscription.
  • Maxim
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Changing from Premium to Premium Family

Hi there, today I moved from Individual Premium to my mum's Premium Family plan. I just realised that I forgot to cancel my Individual Premium beforehand, so does this mean I will continue to be charged every month? Or since I changed plans, has it a...

  • Casual Listener
  • Hi there, today I moved from Individual Premium to my mum's Premium Family plan. I just realised that I forgot to cancel my Individual Premium beforehand, so does this mean I will continue to be char...
  • AdamDam
  • Spotify Star
  • 5578 Views
  • 6 replies
  • 0 likes
  • 5578 Views
  • 6 replies
  • 0 likes

Solved!! Unable to purchase Audiobooks included in premium library

PlanPremiumCountryUK My Question or IssueHello,I'm having an issue with purchasing an audiobook. If it is included in the premium library, there is no option to purchase the audiobook and instead I'm prompted to top up my listening time. However, I d...

  • Casual Listener
  • Plan Premium Country UK   My Question or Issue Hello, I'm having an issue with purchasing an audiobook. If it is included in the premium library, there is no option to purchase the audiob...
  • Maxim
  • Spotify Star
  • 269 Views
  • 3 replies
  • 0 likes
  • 269 Views
  • 3 replies
  • 0 likes

Gift card wont redeem

Plan:PremiumCountry- usa DeviceIphone 13 pro Have had spotify premium for years. Always buy the annual gift card. Bought a gift card again to renew for the year. And it wont let me redeem the $99 gift card. Error states “you cant apply this premium c...

  • Visitor
  • Plan: Premium Country- usa   Device Iphone 13 pro   Have had spotify premium for years. Always buy the annual gift card. Bought a gift card again to renew for the year. And it wont l...
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

I am being charged twice for one spoify account(premium).

I am being charged twice, once by credit card and again by debit card, for one spotify account. Why?

  • Visitor
  • I am being charged twice, once by credit card and again by debit card, for one spotify account. Why?
  • Billy-J
  • Spotify Star
  • 3342 Views
  • 1 replies
  • 0 likes
  • 3342 Views
  • 1 replies
  • 0 likes