Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5299 Views
  • 23 replies
  • 2 likes
  • 5299 Views
  • 23 replies
  • 2 likes

Superuser Contribution 403 Forbidden Error in Browser

I try to use Spotify in my browser.But in every Browser (Edge, Firefox, Chrome) no matter if private mode or not, I get a "403 Forbidden" Error.Nothing is loaded and I even do not have the chance to log in with my account.I'm using Windows 11 in Azur...

  • Newbie
  • I try to use Spotify in my browser. But in every Browser (Edge, Firefox, Chrome) no matter if private mode or not, I get a "403 Forbidden" Error. Nothing is loaded and I even do not have the chance...
  • Susan_GP
  • Moderator
  • 3137 Views
  • 14 replies
  • 7 likes
  • browser
  • 3137 Views
  • 14 replies
  • 7 likes

Issues when redeem Spotify gift card

My Question or IssueI redeem a code and it says that it was successfully applied to the account and I can use the Spotify premium service however my account still says Spotify free and that I need to subscribe to premium in the main page I tried once...

  • Casual Listener
  •     My Question or Issue I redeem a code and it says that it was successfully applied to the account and  I can use the Spotify premium service however my account still says Spotify...
  • Maxim
  • Spotify Star
  • 164 Views
  • 3 replies
  • 0 likes
  • 164 Views
  • 3 replies
  • 0 likes

Problema com a Cobrança

Espero que esteja tudo bem com vocês! Só vim aqui porque tô com um problemão e queria resolver isso o quanto antes.Eu já paguei meu plano do Spotify certinho este mês, mas parece que vocês tão esquecendo disso e continuam me cobrando. Isso tá me deix...

  • Visitor
  • Espero que esteja tudo bem com vocês! Só vim aqui porque tô com um problemão e queria resolver isso o quanto antes. Eu já paguei meu plano do Spotify certinho este mês, mas parece que vocês tão esqu...
  • Bittencourt
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trial period

My husband and I each signed up for a30 day free trial, yet after only 2-3 weeks, I’m getting ads and within 1-2 weeks, my husband is getting ads. What’s going on? Also, when I go to email Spotify, that page is just blank. Does Spotify really care ab...

  • Visitor
  • My husband and I each signed up for a30 day free trial, yet after only 2-3 weeks, I’m getting ads and within 1-2 weeks, my husband is getting ads. What’s going on? Also, when I go to email Spotify, t...
  • Yordan
  • Moderator
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to switch back to student premium

Hey, I was just charged for a regular premium (10.99) but I was on the student plan (5.99). I want to be able to switch back but I’m worry that I’ll be charged 5.99 on top of the 10.99. Is there a way that I can just be charged with the 5.99 and get ...

  • Newbie
  • Hey, I was just charged for a regular premium (10.99) but I was on the student plan (5.99). I want to be able to switch back but I’m worry that I’ll be charged 5.99 on top of the 10.99. Is there a wa...
  • Ivelina
  • Moderator
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution quiero reactivar mi plan premium que ya pague y cancele sin querer

se me hizo el cobro de este mes del spotify de mi cuenta cuentra premium y entre a ver la pagina para cancelarla el mes siguiente y sin querer la cancele y no pillo como activarla y disfrutar de este mes que ya pague

  • Casual Listener
  • se me hizo el cobro de este mes del spotify de mi cuenta cuentra premium y entre a ver la pagina para cancelarla el mes siguiente y sin querer la cancele y no pillo como activarla y disfrutar de este...
  • MihailY
  • Moderator
  • 240 Views
  • 4 replies
  • 0 likes
  • 240 Views
  • 4 replies
  • 0 likes

Refund for an Unused Duo Premium

Hi, I was wondering if I could still get a refund on this issue. I paid for a Duo Premium for my dad and sister last October and it went on until I cancelled my sister's subscription yesterday (Jan 15). Afterwards, I switched to Family Premium but I ...

  • Newbie
  • Hi,    I was wondering if I could still get a refund on this issue. I paid for a Duo Premium for my dad and sister last October and it went on until I cancelled my sister's subscription y...
  • Maxim
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Duo plan - switching manager and member

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) we Have a duo plan but the manager does not listen to audiobooks and the member would like to. How do we switch t...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   we Have a duo plan but the ma...
  • Maxim
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Home address not working

My Question or IssueI am trying to subscribe to a premium family plan but when I type the home address (which is the exact address as the owner’s), it pops up this message: “there has been an issue please try again later”

  • Music Fan
  • My Question or Issue I am trying to subscribe to a premium family plan but when I type the home address (which is the exact address as the owner’s), it pops up this message: “there has been an iss...
  • nicoortiz240
  • Music Fan
  • 213 Views
  • 8 replies
  • 0 likes
  • 213 Views
  • 8 replies
  • 0 likes

Mudança de país

Vou me mudar para os Estados Unidos se eu assinar o spotify no Brasil após minha mudança irei continuar pagando em reais?

  • Newbie
  • Vou me mudar para os Estados Unidos se eu assinar o spotify no Brasil após minha mudança irei continuar pagando em reais?  
  • Bittencourt
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Solved!! Lost AI Dj after changing from Student to Family Premium plans.

Lost AI Dj after changing from Student to Family Premium plans.PlanFamily PremiumCountryCanadaDevice(iPhone 13, Macbook Pro late 2016)Operating System(iOS 13, Windows 10,etc.) My Question or IssueAs stated above, I used to enjoy the AI DJ feature whe...

  • Casual Listener
  •   Lost AI Dj after changing from Student to Family Premium plans. Plan Family Premium Country Canada Device (iPhone 13, Macbook Pro late 2016) Operating System (iOS 13, Windows 10,etc.)...
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Solved!! Tax México

PlanPremium FamilyCountryMexico DeviceiPhone XOperating System(iOS 10, Android, Windows 10) My Question or IssueI need the electronic invoice for the payment of the service. tax invoice in Mexico

  • Visitor
  • Plan Premium Family Country Mexico  Device iPhone X Operating System (iOS 10, Android, Windows 10)   My Question or Issue I need the electronic invoice for the payment of the ser...
  • nataliaC1
  • Visitor
  • 431 Views
  • 2 replies
  • 0 likes
  • 431 Views
  • 2 replies
  • 0 likes

Superuser Contribution spotify me hiso el cobro y no tengo premium

Hola! me podrian ayudar? en mi telefono tenia spotify premium. el dia 9 de enero se me realizo el cobro del plan premium, hace dos dias mi telefono de la nada dejo de funcionar y al instalar spotify en el nuevo telefono no me aparece mi cuenta premiu...

  • Visitor
  • Hola! me podrian ayudar? en mi telefono tenia spotify premium. el dia 9 de enero se me realizo el cobro del plan premium, hace dos dias mi telefono de la nada dejo de funcionar y al instalar spotify ...
  • Maria
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

If I move to a country with a lower subscription price- does my subscription change?

hi! I have a question about the price I'm paying for Spotify premium.I made an account in Denmark, where I was paying 108 dkk. Now, I moved to Poland, where the subscription is significantly lower for the same service. I changed my card to the Polish...

  • Visitor
  • hi! I have a question about the price I'm paying for Spotify premium. I made an account in Denmark, where I was paying 108 dkk. Now, I moved to Poland, where the subscription is significantly lower ...
  • Billy-J
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Trouble with account

DeviceIPhone 11 Pro Max Operating SystemLatest update Question Today my husband downloaded Spotify for the family. He created an account for himself, and bought the Spotify premium family subscription. Then, he sent me and my son invitations. My son ...

  • Visitor
  •       Device IPhone 11 Pro Max  Operating System Latest update  Question  Today my husband downloaded Spotify for the family. He created an account for himself, ...
  • Maxim
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Superuser Contribution ADD ABILITY TO UPDATE PAYMENT INFORMATION IN APP

There is no ability to update payment information or plan information in app. The app literally says "You can't make changes to your plan in app. We know this is not ideal." Well, obviously. If it is not ideal, are you making changes to fix it? There...

  • Visitor
  • There is no ability to update payment information or plan information in app. The app literally says "You can't make changes to your plan in app. We know this is not ideal." Well, obviously. If it is...
  • twitchard
  • Casual Listener
  • 199 Views
  • 2 replies
  • 0 likes
  • 199 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium expiry dates different in account

I have premium and I'm trying to find the expiry date. Within my account I see 178 days remaining. But when I click on the 'premium individual' title, I see an expiry date of 08/07/24, 2hich is not 178 days away. Screenshots are attached. I'm a littl...

  • Newbie
  • I have premium and I'm trying to find the expiry date. Within my account I see 178 days remaining.   But when I click on the 'premium individual' title, I see an expiry date of 08/07/24, 2hich...
  • Joan
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Family invites can’t match addess

Family invitation’s are adding our exact address but Spotify are saying they are different so they cannot log in .Plan Family PremiumFree/PremiumCountry USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Ore...

  • Visitor
  • Family invitation’s are adding our exact address but Spotify are saying they are different so they cannot log in . Plan Family Premium Free/Premium Country USA   Device (iPhone 8, Samsung ...
  • Maxim
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

15 hours Audiobook

PlanPremium DuoCountryCanadaDeviceSamsung GalaxyOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am the plan manager for my premium duo account. I have re installed the spotify app several times and don't seem to be gett...

  • Casual Listener
  • Plan Premium Duo Country Canada Device Samsung Galaxy Operating System (iOS 10, Android Oreo, Windows 10,etc.)     My Question or Issue   I am the plan manager for my ...
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes