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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4275 Views
  • 23 replies
  • 2 likes
  • 4275 Views
  • 23 replies
  • 2 likes

Spotify Premium Family subscription gone?

Hello, usually Im paying for a Premium Family subscription. Now our apps and the Browser Login are stating that I dont have Premium anymore.My last payment was 23.10.2023, in my mailbox a mail states "You have agreed to the new price for Premium Duo"...

  • Casual Listener
  • Hello,   usually Im paying for a Premium Family subscription. Now our apps and the Browser Login are stating that I dont have Premium anymore. My last payment was 23.10.2023, in my mailbox a ...
  • music-rin
  • Casual Listener
  • 1339 Views
  • 33 replies
  • 13 likes
  • 1339 Views
  • 33 replies
  • 13 likes

Premium Duo Subscription gone

PlanPremium DuoCountryGermany Device(OnePlus 10 Pro, OnePlus 9 Pro)Operating System(Android, Windows 10) My Question or Issue Beginning of October I was notified per mail that the price for the Premium Duo will increase as of 1st of January 2024 and ...

  • Casual Listener
  • Plan Premium Duo Country Germany  Device (OnePlus 10 Pro, OnePlus 9 Pro) Operating System (Android, Windows 10)   My Question or Issue   Beginning of October I was notified ...
  • mwagenbr
  • Casual Listener
  • 391 Views
  • 7 replies
  • 3 likes
  • 391 Views
  • 7 replies
  • 3 likes

Hallo,seit einigen Jahren habe ich das Abo Spotify Premium Letzung Abbuchu

Hallo,seit einigen Jahren habe ich das Abo Spotify Premium Letzung Abbuchung war am 20.11.2023Nun erscheint aber Kontoeinstellungen Abo Spotfiy Free.Zwischen der Musik die auch auch nicht mehr offline läuft kommt immer Werbung.Dies kann es ja wohl ni...

  • Visitor
  • Hallo, seit einigen Jahren habe ich das Abo Spotify Premium Letzung Abbuchung war am 20.11.2023 Nun erscheint aber Kontoeinstellungen Abo Spotfiy Free.Zwischen der Musik die auch auch nicht mehr of...
  • MinervaMay
  • Newbie
  • 147 Views
  • 2 replies
  • 0 likes
  • 147 Views
  • 2 replies
  • 0 likes

I can’t get my code for a gift card

PlanFree/PremiumCountry DeviceiPhone 11Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got a gift card for Spotify premium. So I was scratching on card so I could get the code, but now I am unable to get the code since I...

  • Newbie
  •   Plan Free/Premium Country   Device iPhone 11 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I got a gift card for Spotify premium. So...
  • Maxim
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Can i get my money back if the auto-pay was active, but i didnt wanted to pay the subscription?

Hey. So, i literally just got notified that i got cash-out the Spotify subscription ( I'm form Colombia), although i didn't wanted to.So my question is:¿Can i get my money back? Ty for reading, and hope i get an answer soon.

  • Newbie
  • Hey.    So, i literally just got notified that i got cash-out the Spotify subscription ( I'm form Colombia), although i didn't wanted to. So my question is: ¿Can i get my money back?&nb...
  • Anyk17
  • Rising Star 1
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why do I hear adverts with a premium membership?

Hi there,I've been paying a subscription for years and now I suddenly started hearing adverts on Spotify. Why? PlanPremiumCountryItaly

  • Casual Listener
  • Hi there, I've been paying a subscription for years and now I suddenly started hearing adverts on Spotify. Why?   Plan Premium Country Italy
  • hickory4
  • Casual Listener
  • 1363 Views
  • 4 replies
  • 1 likes
  • advert
    Premium
  • 1363 Views
  • 4 replies
  • 1 likes

Can't invite family member for duo plan

Me and my wife are trying to set up a Duo account. She used to be part of a family account with her relatives but this subscription ended. We tried setting it up a few months ago (before it ended) and got the error message that you can't change premi...

  • Regular
  • Me and my wife are trying to set up a Duo account. She used to be part of a family account with her relatives but this subscription ended. We tried setting it up a few months ago (before it ended) an...
  • MiztorWool
  • Regular
  • 245 Views
  • 6 replies
  • 0 likes
  • 245 Views
  • 6 replies
  • 0 likes

Solved!! Downgrading to "free" - what happens with my library, playlists, etc?

Hi,I'm thinking to switch to Spotify Free - but don't want to loose all my playlists etc. I remember that in the past there was some sort of limitation on how many playlists you can have as a free user. Does this still exist? Are there any other part...

  • Music Fan
  • Hi, I'm thinking to switch to Spotify Free - but don't want to loose all my playlists etc. I remember that in the past there was some sort of limitation on how many playlists you can have as a free ...
  • user-removed
  • Not applicable
  • 6479 Views
  • 3 replies
  • 2 likes
  • 6479 Views
  • 3 replies
  • 2 likes

Card still charged after cancelling yesterday

PlanFreeCountryU.SDeviceiPhone 12Operating SystemIOS 17 My Question or Issueyesterday (one day before my premium plan renewed) I cancelled my subscription, but my card was still charged today. Luckily my card company saw this as a fraudulent charge a...

  • Visitor
  • Plan Free Country U.S Device iPhone 12 Operating System IOS 17   My Question or Issue yesterday (one day before my premium plan renewed) I cancelled my subscription, but my card was st...
  • Maxim
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Not able to activate premium

I got Activation code but not able to activate the code kindly help me

  • Visitor
  • I got Activation code but not able to activate the code kindly help me
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

[Subscription] Spotify cancelled my Hulu after I upgraded to Spotify Duo

I had a Hulu account with my Spotify Premium account. I saw a pop-up suggesting I sign up for Spotify Duo and finally took the plunge — I signed up for it and converted my partner from a non-user into a paying Spotify listener. Then I got an email sa...

  • Casual Listener
  • I had a Hulu account with my Spotify Premium account. I saw a pop-up suggesting I sign up for Spotify Duo and finally took the plunge — I signed up for it and converted my partner from a non-user int...
  • robc5
  • Visitor
  • 3865 Views
  • 14 replies
  • 5 likes
  • Subscription
  • 3865 Views
  • 14 replies
  • 5 likes

odd $16 charge

Plan Premium Country United States Device Samsung S22 My Question or Issue I was checking my Chase bank statements and saw a charge from Spotify USA on november 16th for $16.47, which is odd because my automatic renewal for my individual plan is on t...

  • Newbie
  • Plan Premium Country United States Device Samsung S22   My Question or Issue I was checking my Chase bank statements and saw a charge from Spotify USA on november 16th for $16.47...
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

it doesnt allow me to change my country, what should i do?

I moved countries and want to change my payment method but it doesn't let me change my country

  • Visitor
  • I moved countries and want to change my payment method but it doesn't let me change my country
  • Maxim
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abonnement prenium

Je n’arrive pas à résilier mon abonnement prenium d’essai.. ça va me débiter 13,95 alors que c’était possible de le résilier pendant l’essai.. je n’ai pas beaucoup de sous aidez moi s’il vous plaît..

  • Visitor
  • Je n’arrive pas à résilier mon abonnement prenium d’essai.. ça va me débiter 13,95 alors que c’était possible de le résilier pendant l’essai.. je n’ai pas beaucoup de sous aidez moi s’il vous plaît.....
  • Vasil
  • Moderator
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Seeing ads despite having Premium subscription

PlanPremium Operating SystemAndroid 12 w/ Spotify 8.7.54.403 My Question or IssueI've been on the Premium plan for quite some time and recently Spotify started showing me ads out of nowhere (screenshot). How do I disable them?

  • Regular
  • Plan Premium   Operating System Android 12 w/ Spotify 8.7.54.403   My Question or Issue I've been on the Premium plan for quite some time and recently Spotify started showing me ads ...
  • RandomCustomer
  • Casual Listener
  • 524 Views
  • 7 replies
  • 0 likes
  • 524 Views
  • 7 replies
  • 0 likes

How to claim Spotify premium from code

Hii sir , I buy a phone from Flipkart and I got a coupon of 12 months for 699 but when I apply this coupon code it shows that the coupon is expired but actually it will expires in 2024 Help me plzz

  • Visitor
  • Hii sir , I buy a phone from Flipkart and I got a coupon of 12 months for 699 but when I apply this coupon code it shows that the coupon is expired but actually it will expires in 2024    ...
  • Maxim
  • Spotify Star
  • 2782 Views
  • 1 replies
  • 0 likes
  • 2782 Views
  • 1 replies
  • 0 likes

Solved!! Cannot switch from duo to family

PlanDuo/ FamilyCountryNetherlands Device(Samsung A50) My Question or IssueI have gotten an invitation to join a family account and we live on the same address. However something keeps going wrong when I want to change my plan from Duo to Family. The ...

  • Newbie
  •   Plan Duo/ Family Country Netherlands  Device (Samsung A50)   My Question or Issue I have gotten an invitation to join a family account and we live on the same address. Howev...
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

No receipts in my receipts overview.

PlanPremium DuoCountryDenmarkDevice My Question or IssueWhen I try to see my receitps, it just says, "There are no receipts".I need them for my bookkeeping.

  • Newbie
  •   Plan Premium Duo Country Denmark Device   My Question or Issue When I try to see my receitps, it just says, "There are no receipts". I need them for my bookkeeping.  
  • Maxim
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audiobooks should be free for premium

It would make Spotify like a ton of money and websites like audible would have big competition because you can get all the audiobooks for free on Spotify.

  • Visitor
  • It would make Spotify like a ton of money and websites like audible would have big competition because you can get all the audiobooks for free on Spotify.
  • Kiril
  • Moderator
  • 132 Views
  • 1 replies
  • 1 likes
  • 132 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Premium Individual with Hulu can’t get to all Hulu content

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI subscribe to Hulu through Spotify, yet there is some content on Hulu I’m not able to access...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I subsc...
  • Yordan
  • Moderator
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes