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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 13188 Views
  • 24 replies
  • 2 likes
  • 13188 Views
  • 24 replies
  • 2 likes

Payment failed in spotify

I have paid for Spotify premium and money is deducted from my bank account but Spotify showing it that your payment is failed. What should I do now. And please tell me that ho to apply for refund

  • Visitor
  • I have paid for Spotify premium and money is deducted from my bank account but Spotify showing it that your payment is failed. What should I do now. And please tell me that ho to apply for refund&nbs...
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Can't pay for individual premium plan yearly, only monthly. Turkey

Hey! I want to pay for individual premium yearly, but only monthly options are available to me. My frieds were able to setup their premium plans for yearly payment. Why this option is not available to me?PlanFree/PremiumCountryTurkeyDeviceiOS, MacOS

  • Visitor
  • Hey! I want to pay for individual premium yearly, but only monthly options are available to me. My frieds were able to setup their premium plans for yearly payment. Why this option is not available t...
  • Maxim
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account changed from student to premium

My account has just changed from student pre to normal premium, this was done without my knowledge and I have been charged. Now to verify my student status I have to supply documentation! I did not need to do this last time, as I just signed into a p...

  • Casual Listener
  • My account  has just changed from student  pre to normal premium, this was done without my knowledge  and I have been charged. Now to verify my student status I have to supply  do...
  • Archiecarson
  • Visitor
  • 8145 Views
  • 6 replies
  • 1 likes
  • Subscriptions
  • 8145 Views
  • 6 replies
  • 1 likes

Adds woth spotify premium

Why do i habe adds despote having a premium account and why is it impossible to contact sotify directly?

  • Visitor
  • Why do i habe adds despote having a premium account and why is it impossible to contact sotify directly?  
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Moved to the US and can't pay for Premium anymore

PlanPremium StudentCountryUSA My IssueI just moved from Egypt to the US and my subscription ended, I changed my country/region on my account but when I try to pay with my debit card it gives me this error: "The payment failed. Please try again, use a...

  • Visitor
  • Plan Premium Student Country USA     My Issue I just moved from Egypt to the US and my subscription ended, I changed my country/region on my account but when I try to pay with my deb...
  • Billy-J
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelled subscription but got charged.

I recently cancelled my Spotify Individual subscription, but I got a charge of $1.01 that read RECURRING SPOTIFY USA. Now if I cancelled the account before being charged for the month, why did I get this charge?

  • Visitor
  • I recently cancelled my Spotify Individual subscription, but I got a charge of $1.01 that read RECURRING SPOTIFY USA.  Now if I cancelled the account before being charged for the month, why...
  • Billy-J
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

How do I purchase a Spotify gift card for my friend in Canada?

I live in the US and I have a friend in Canada whom I would like to give a Spotify gift card so he can get Premium. I found a link to purchase Spotify ecards, but it says Page Not Found. Is it still possible to give a Spotify ecards to Canadian resid...

  • Visitor
  • I live in the US and I have a friend in Canada whom I would like to give a Spotify gift card so he can get Premium. I found a link to purchase Spotify ecards, but it says Page Not Found. Is it still ...
  • Billy-J
  • Spotify Star
  • 10776 Views
  • 5 replies
  • 0 likes
  • canada
    ecard
    Gift Card
    Premium
    Spotify
  • 10776 Views
  • 5 replies
  • 0 likes

how do I pass my duo account onto two other family members as a gift

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 220 Views
  • 3 replies
  • 0 likes
  • 220 Views
  • 3 replies
  • 0 likes

No Basic Option for plans

I don't see an option for the basic plans without the audiobooks. I don't want audiobooks. Did they get rid of that plan?

  • Newbie
  • I don't see an option for the basic plans without the audiobooks. I don't want audiobooks. Did they get rid of that plan?
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

I can't join my partner's Duo plan

I have recently moved in with my partner, and am trying to migrate my Premium subscription from my old flatmate's Premium subscription to my partner's Premium subscription. He has sent me a link, but it tells me I can't join a new plan for 12 months ...

  • Newbie
  • I have recently moved in with my partner, and am trying to migrate my Premium subscription from my old flatmate's Premium subscription to my partner's Premium subscription. He has sent me a link, bu...
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 2 likes
  • 163 Views
  • 1 replies
  • 2 likes

I'm being charged the incorrect amount

I subscribed to Spotify Duo in December 2023, which is priced at 199 PHP per month. However, I noticed that I’ve consistently been charged a higher amount, typically around 200-201 PHP. I’m wondering if there are any hidden or additional charges, as ...

  • Casual Listener
  • I subscribed to Spotify Duo in December 2023, which is priced at 199 PHP per month. However, I noticed that I’ve consistently been charged a higher amount, typically around 200-201 PHP. I’m wondering...
  • Maxim
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Payment Method

PlanPremiumCountryPhilippinesMy Question or IssueI don't seem to have the Debit/Credit Card as an option for a payment method. I've been using GCash to pay my monthly subscription and now I want to change it to my Debit Card. However there is no opti...

  • Visitor
  • Plan Premium Country Philippines My Question or Issue I don't seem to have the Debit/Credit Card as an option for a payment method. I've been using GCash to pay my monthly subscription and now I...
  • Maxim
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Solved!! Error Message "You Need to live at the same address"

PlanDuoCountryEgyptDevice(iPhone 12) First time encountering this problem, previously me and my girlfriend had a duo subscription for a year, the accounts were successfully connected to the address, now we live in another country, the subscription ex...

photo_2024-09-16_11-04-23.jpg photo_2024-09-16_11-03-28.jpg photo_2024-09-16_11-03-30.jpg
  • Casual Listener
  • Plan Duo Country Egypt Device (iPhone 12)   First time encountering this problem, previously me and my girlfriend had a duo subscription for a year, the accounts were successfully connect...
  • sadprovod
  • Casual Listener
  • 347 Views
  • 2 replies
  • 0 likes
  • 347 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Duo Adress Error

My wife and I were using a Duo plan for couple of months but today she was kicked out of the plan and now the plan doesn't register on her account due to an error in the adress selection screen.PlanDuoCountryTurkeyDevice(iPhone 15 Pro Max, Windows La...

  • Visitor
  • My wife and I were using a Duo plan for couple of months but today she was kicked out of the plan and now the plan doesn't register on her account due to an error in the adress selection screen. Pla...
  • Dessi
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Spotify is stealing my money

I don't have a premium spotify account, but I have been billed off and on for YEARS for premium account. If I log in and try to cancel my account, I can't because I don't have a premium. It's tied to my bank account, I've tried talking to them, they ...

  • Visitor
  • I don't have a premium spotify account, but I have been billed off and on for YEARS for premium account. If I log in and try to cancel my account, I can't because I don't have a premium. It's tied to...
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Can’t upgrade to duo whilst paying through mobile phone plan

I am trying to upgrade to duo so my partner and I can share the cost, but I pay for this through my phone contract with EE, I would like to continue paying for it through that but on duo not just singular premium

  • Visitor
  • I am trying to upgrade to duo so my partner and I can share the cost, but I pay for this through my phone contract with EE, I would like to continue paying for it through that but on duo not just sin...
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Can I still use Hulu if I downgrade to a free account?

I don't use Spotify as often as I used to. But I do use Hulu. I wanted to downgrade to free but afraid to lose my Hulu subscription. Will I lose it if I downgrade?

  • Visitor
  • I don't use Spotify as often as I used to. But I do use Hulu. I wanted to downgrade to free but afraid to lose my Hulu subscription. Will I lose it if I downgrade?
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

QUERO CANCELAR O PREMIUM MAS PERDI O ACESSO A CONTA

Estava usando o Spotify normalmente até que no outro dia fui entrar no app e apareceu uma tela de login como se eu estivesse saído da minha conta (algo q eu não fiz) e quando coloquei nome de usuário e senha não consegui entrar, porém antes sempre da...

  • Visitor
  • Estava usando o Spotify normalmente até que no outro dia fui entrar no app e apareceu uma tela de login como se eu estivesse saído da minha conta (algo q eu não fiz) e quando coloquei nome de usuário...
  • Sarahlima
  • Visitor
  • 2526 Views
  • 2 replies
  • 0 likes
  • 2526 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't subscribe to a Premium plan

PlanFreeCountryPortugalDeviceOPPO A78 5GOperating SystemColorOS Android 14.0 My Question or IssueI've been trying to get the three months of free Spotify premium since yesterday. However, whenever I try to pay, it says it's invalid. I've tried paying...

  • Newbie
  • Plan Free Country Portugal Device OPPO A78 5G Operating System ColorOS Android 14.0   My Question or Issue I've been trying to get the three months of free Spotify premium since yester...
  • Susan_GP
  • Moderator
  • 294 Views
  • 4 replies
  • 0 likes
  • 294 Views
  • 4 replies
  • 0 likes