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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

152855 Views

69 replies

10 likes

Premium for Family
  • 152855 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

98836 Views

89 replies

4 likes

  • 98836 Views
  • 89 replies
  • 4 likes

Re: paying 3 spotify premium subscriptions when I only have one subscription. Have I been hacked

Hey @aneeshore, thanks for reaching out to the Community! I’m sorry to hear about this! In this case, I’d recommend checking out this support article for the next steps to take.To prevent this from happening in the future, there are many measures you...

Spotify Star

Spotify Star

Hey @aneeshore, thanks for reaching out to the Community! I’m sorry to hear about this! In this case, I’d recommend checking out this support article for the next steps to take. To prev...

aneeshore

Visitor

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got charged for audiobooks whilst being the main member in my Premium account

PlanPremiumCountryCanada My Question or IssueHello all, I've just been charged 134,77 CAN $ for audiobooks, even though I'm the primary beneficiary of my Premium account. I've learned today that I have a limited amount of hours per month, but I don't...

Visitor

Plan Premium Country Canada   My Question or Issue Hello all,    I've just been charged 134,77 CAN $ for audiobooks, even though I'm the primary beneficiary of my Premium acco...

MihailY

Moderator

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes

Charged after canceling

I bought a spotify premium subscription and later on it charged me. I already payed for it and I cancelled my subscription. I don’t see it on my list of subscriptions anymore so I thought I was good. Then next thing you know Spotify is charging me 12...

Visitor

  I bought a spotify premium subscription and later on it charged me. I already payed for it and I cancelled my subscription. I don’t see it on my list of subscriptions anymore so I thought I w...

MateusM

Spotify Star

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Solved!! Revolut card issue

PlanPremiumCountryRomaniaDeviceASUS Laptop & Samsung Galaxy S10Operating SystemWindows 10 Pro x64 & Android 10 My Question or IssueI have a physical Revolut card registered on my account. Today I tried to change it since I don't want to use it for on...

Regular

Plan Premium Country Romania Device ASUS Laptop & Samsung Galaxy S10 Operating System Windows 10 Pro x64 & Android 10   My Question or Issue I have a physical Revolut card regi...

Marian19

Visitor

9767 Views

10 replies

0 likes

  • 9767 Views
  • 10 replies
  • 0 likes

No me deja tener el plan premium gratis de tres meses

Hola soy nuevo en Spotify y cuando pongo la tarjeta para poner el plan de Spotify premium gratis durante tres meses no me deja me dice ya obtuviste este plan

Visitor

Hola soy nuevo en Spotify y cuando pongo la tarjeta para poner el plan de Spotify premium gratis durante tres meses no me deja me dice ya obtuviste este plan 

Billy-J

Spotify Star

505 Views

1 replies

0 likes

  • 505 Views
  • 1 replies
  • 0 likes

Lemme Get This Straight…!

Is it factual information that if i buy an audiobook as a premium member and that book is over 15 hrs of listening time that I HAVE TO PAY MORE MONEY TO FINISHING THE FLUBBING BOOK UHHH WhUTT WhY!? Love, Spotify, been a customer since i’m like 15 I’m...

Casual Listener

Is it factual information that if i buy an audiobook as a premium member and that book is over 15 hrs of listening time that I HAVE TO PAY MORE MONEY TO FINISHING THE FLUBBING BOOK UHHH WhUTT WhY!? L...

193 Views

0 replies

0 likes

Audiobooks
Nonsense
premium member
premium membership
  • 193 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Duo with a significant other I don't live with?

I'd like to introduce my partner to spotify but duo is for those who have moved in together only. Is there any reason for this? i.e. Are there any other options for having multiple accounts for a family that aren't under one roof? If not, how do I gi...

Casual Listener

I'd like to introduce my partner to spotify but duo is for those who have moved in together only. Is there any reason for this? i.e. Are there any other options for having multiple accounts for a fam...

Malonge12

Visitor

15494 Views

6 replies

0 likes

  • 15494 Views
  • 6 replies
  • 0 likes

PAGO

¿Buenas noches, el día de hoy me cobraron mi plan dúo, quisiera saber si hago el cambio de plan al familiar, como sería el cobro?

Visitor

¿Buenas noches, el día de hoy me cobraron mi plan dúo, quisiera saber si hago el cambio de plan al familiar, como sería el cobro?

AdamDamon

Community Legend

197 Views

1 replies

0 likes

  • 197 Views
  • 1 replies
  • 0 likes

3 Months Free Gift Link Can No Longer Find

 PlanFamily PremiumCountryUSADeviceIphone 16 Pro Max Plus Operating SystemiOS 18.5My Question or IssueThis morning before I made my payment. I had a 3 Months Free Gift Link for a User who hadn’t used Premium Before. I didn’t click or save the link be...

Casual Listener

  Plan Family Premium Country USA Device Iphone 16 Pro Max Plus  Operating System iOS 18.5 My Question or Issue This morning before I made my payment. I had a 3 Months Free Gift Li...

Billy-J

Spotify Star

564 Views

1 replies

0 likes

Free
Premium
Subscription
  • 564 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pay early

PlanPremiumCountryUsaDeviceIphoneOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI need to pay my Spotify student premiums couple of days early as my I’m changing payment cards. Can I do this?

Regular

Plan Premium Country Usa Device Iphone Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I need to pay my Spotify student premiums couple of days ear...

Jahjahbinks

Regular

367 Views

2 replies

0 likes

Premium for Students
  • 367 Views
  • 2 replies
  • 0 likes

I buy Spotify premium individual and now I am unable to save my songs to my default music app

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

195 Views

1 replies

0 likes

  • 195 Views
  • 1 replies
  • 0 likes

Can't complete my payment via mobile carrier

PlanStudentCountryEgyptDeviceOppo A9 2020Operating SystemAndroid & Windows 10 My Question or IssueI was trying the whole day to complete my payment for the subscription and changed the payment method from my card to payment with the mobile carrier an...

Visitor

Plan Student Country Egypt Device Oppo A9 2020 Operating System Android & Windows 10   My Question or Issue I was trying the whole day to complete my payment for the subscription a...

MateusM

Spotify Star

2128 Views

1 replies

0 likes

  • 2128 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution provide people with the option to pay with a payment method from another country

For people who move often (like my family in the EU) it is inconvenient and very costly to open bank accounts everywhere we move. Example: my bank is in my home country (NL). I started a Spotify Premium account in DK with a DK payment method (second ...

Casual Listener

For people who move often (like my family in the EU) it is inconvenient and very costly to open bank accounts everywhere we move. Example: my bank is in my home country (NL). I started a Spotify Prem...

Yordan

Moderator

1620 Views

6 replies

0 likes

  • 1620 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Premium warnings

Plan Premium individual Country America Device Samsung Galaxy S23 My Question or Issue Has anyone else gotten a warning saying that you'll lose your premium benefits after the whole situation yesterday with premium stopping? My payments are activate ...

Casual Listener

Plan Premium individual  Country America Device Samsung Galaxy S23   My Question or Issue Has anyone else gotten a warning saying that you'll lose your premium benefits afte...

MihailY

Moderator

967 Views

3 replies

2 likes

  • 967 Views
  • 3 replies
  • 2 likes

Spotify Premium discriminating other members on family plan audiobook access

PlanFamily PremiumCountryEnglandMy Question or IssueIs the free 15 hour audiobook access only being allowed for the manager of the group still being reviewed? We feel like 4/5 members are missing out on the perks of Spotify Premium. We otherwise are ...

Visitor

Plan Family Premium Country England My Question or Issue Is the free 15 hour audiobook access only being allowed for the manager of the group still being reviewed? We feel like 4/5 members are m...

Billy-J

Spotify Star

632 Views

1 replies

0 likes

  • 632 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why won’t the website let me buy premium?

I’ve tried to buy spotify premium multiple times with different credit cards, but it keeps saying “payment failed”

Visitor

I’ve tried to buy spotify premium multiple times with different credit cards, but it keeps saying “payment failed”

khytoarc

Visitor

9527 Views

17 replies

0 likes

  • 9527 Views
  • 17 replies
  • 0 likes

Premium Video Podcasts Ads Complaint

Plan PremiumCountrySouth AfricaDeviceiPhone 16 proOperating System16.2 My Question or IssueI am a Spotify Premium subscriber based in South Africa. According to Spotify’s own support page (“Podcasts and shows” – https://support.spotify.com/us/article...

Newbie

Plan  Premium Country South Africa Device iPhone 16 pro Operating System 16.2   My Question or Issue I am a Spotify Premium subscriber based in South Africa.   According to...

1028 Views

0 replies

0 likes

  • 1028 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution how do a subscribe to the rest is politics on Spotify?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

madzufi

Casual Listener

1119 Views

4 replies

0 likes

  • 1119 Views
  • 4 replies
  • 0 likes

Superuser Contribution BASIC Premium

My Question or IssueWhy can't I switch to BASIC Premium as I don't wany podcasts?I can't find anyway to do it.

Regular

    My Question or Issue Why can't I switch to BASIC Premium as I don't wany podcasts? I can't find anyway to do it.

KleinerWirth

Visitor

2534 Views

10 replies

1 likes

  • 2534 Views
  • 10 replies
  • 1 likes

Superuser Contribution Spotify monthly payment can not be seen in gcash philippines sir

My spotify AB payment this feb 2024 inthe amount of 149 pesos (phil) was not shown in my gcash message to verify the actual deduction from my account .

Visitor

My spotify AB payment this feb 2024 inthe amount of 149 pesos (phil) was not shown in my gcash message to verify the actual deduction from my account .

Joan

Moderator

4143 Views

7 replies

0 likes

  • 4143 Views
  • 7 replies
  • 0 likes