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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132345 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
67200 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
249736 Views
154 replies
13 likes
PlanFree/PremiumCountryEgyptDevice(samsung a 24)Operating System(Android ) My Question or Issue
Plan Free/Premium Country Egypt Device (samsung a 24) Operating System (Android ) My Question or Issue
Moderator
820 Views
1 replies
0 likes
My Question or Issue I want to change my payment method to Google Play Billing but it doesn't appear in the payment possibilities. Does anyone know why ?
My Question or Issue I want to change my payment method to Google Play Billing but it doesn't appear in the payment possibilities. Does anyone know why ? 🙂
Casual Listener
545 Views
4 replies
0 likes
I used to share a premium duo for the past 2-3 months with my sister until my parents decided they wanted to join spotify as well. For some reason I couldn't upgrade my plan from duo to family on my account, so my father had to use his own to sign up...
I used to share a premium duo for the past 2-3 months with my sister until my parents decided they wanted to join spotify as well. For some reason I couldn't upgrade my plan from duo to family on my ...
Visitor
4594 Views
2 replies
0 likes
I was offered a plan of $5.99 + tax for two months and the regular individual plan for the months following. (4 days left) attempted to put in my card information at around 11 AM today, it said there was some form of error. I tried again, the same ac...
I was offered a plan of $5.99 + tax for two months and the regular individual plan for the months following. (4 days left) attempted to put in my card information at around 11 AM today, it said there...
Moderator
269 Views
1 replies
0 likes
Buongiorno a tutti Sto provando disperatamente da 3 giorni ad acquistare il l'abbonamento premium con tre mesi gratuiti.Purtroppo mi da sempre errore quando provo a pagare.PAGAMENTO NON RIUSCITO Non mi dite di provare le solite cose perché le ho già ...
Buongiorno a tutti Sto provando disperatamente da 3 giorni ad acquistare il l'abbonamento premium con tre mesi gratuiti. Purtroppo mi da sempre errore quando provo a pagare. PAGAMENTO NON RIUSCIT...
253 Views
0 replies
0 likes
Premium isnt showing in my app
Premium isnt showing in my app
Roadie
478 Views
1 replies
0 likes
Hello Spotify Support, My friend and I recently created a new Spotify account to activate a Premium subscription. Unfortunately, the subscription was activated on the wrong account — not the one I currently use on the app. Right now, the account sign...
Hello Spotify Support, My friend and I recently created a new Spotify account to activate a Premium subscription. Unfortunately, the subscription was activated on the wrong account — not the one I cu...
Spotify Star
521 Views
1 replies
0 likes
PlanFreeCountryIndia Operating SystemWindows 10 My Question or Issue:So on the following page/link it shows a 3 Months Free Premium on an Individual Subscription : https://www.spotify.com/in/premium/?country=IN&ref=checkout#PLANSI went ahead, and cli...
Plan Free Country India Operating System Windows 10 My Question or Issue: So on the following page/link it shows a 3 Months Free Premium on an Individual Subscription : https:/...
Moderator
3098 Views
8 replies
1 likes
PlanPremium/ Premium Duo CountryGermany Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMe and my partner have to separate Spotify premium accounts for years. We do ...
Plan Premium/ Premium Duo Country Germany Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) ...
Moderator
2498 Views
3 replies
0 likes
I got a notification at the start of December saying payment for spotify premium failed and when I checked the renewal date it said "my plan will automatically renew on 1970-01-01"
I got a notification at the start of December saying payment for spotify premium failed and when I checked the renewal date it said "my plan will automatically renew on 1970-01-01"
Moderator
7117 Views
9 replies
1 likes
PlanFree/PremiumCountryAustraliaDeviceiPhone 16 pro and Lenovo laptopOperating Systemios 18.5 and windows 11 My Question or IssueHi I’m trying to subscribe to a premium plan again, but keep getting directed to an error page when trying to get to the ...
Plan Free/Premium Country Australia Device iPhone 16 pro and Lenovo laptop Operating System ios 18.5 and windows 11 My Question or Issue Hi I’m trying to subscribe to a premium plan ...
Spotify Star
809 Views
2 replies
0 likes
I don’t have access to subscribe to any premium plan from spotify what should i do ?
I don’t have access to subscribe to any premium plan from spotify what should i do ?
Spotify Star
250 Views
1 replies
0 likes
Plan: Family PremiumCountry : IndonesiaMy Question or Issue: So I've already paid for the Spotify premium family and it says it will last 30 days until the next payment. However after I bought 2 additional accounts for my family, the term becomes 18 ...
Plan: Family Premium Country : Indonesia My Question or Issue: So I've already paid for the Spotify premium family and it says it will last 30 days until the next payment. However after I bo...
Spotify Star
266 Views
1 replies
0 likes
PlanPremiumCountryUSADevice Operating System My Question or Issue:A couple of weeks ago, my account lapsed, and I forgot to change my payment details due to changing my last name. Well, I signed back up, but the minutes I purchased for extra audioboo...
Plan Premium Country USA Device Operating System My Question or Issue: A couple of weeks ago, my account lapsed, and I forgot to change my payment details due to changi...
Spotify Star
236 Views
1 replies
0 likes
yesterday I signed up for Spotify premium, it was a free trial subscription for 3 months, nowhere was it written that they would withdraw money from me now. but also yesterday money was withdrawn from my account. how should I understand this? After a...
yesterday I signed up for Spotify premium, it was a free trial subscription for 3 months, nowhere was it written that they would withdraw money from me now. but also yesterday money was withd...
Visitor
8375 Views
10 replies
0 likes
It shows payment failed when I try to say for premium using Grameenphone phone. I live in Bangladesh and it is a payment method in Spotify website
It shows payment failed when I try to say for premium using Grameenphone phone. I live in Bangladesh and it is a payment method in Spotify website
Newbie
798 Views
2 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
153 Views
1 replies
0 likes
PlanFree/PremiumCountrysaudi arabiaDeviceIphone 15 and pcOperating System(iOS 18, Windows 11) My Question or Issuei subscirbed to the free 3 months of premium and canceled thinking that it'll keep the subscription just cancel automatic payment. It al...
Plan Free/Premium Country saudi arabia Device Iphone 15 and pc Operating System (iOS 18, Windows 11) My Question or Issue i subscirbed to the free 3 months of premium and canceled th...
Spotify Star
1554 Views
3 replies
0 likes
Since yesterday, every time I play a podcast for the first time in the morning (Android app), I’m getting ads. They seem to go on forever and can’t be skipped. After the third or fourth ad, I just closed and reopened the app to get rid of them. After...
Since yesterday, every time I play a podcast for the first time in the morning (Android app), I’m getting ads. They seem to go on forever and can’t be skipped. After the third or fourth ad, I just cl...
Spotify Star
510 Views
1 replies
0 likes
PlanFree/PremiumCountryU.S.Device(iPhone 14 Plus)Operating System(iOS 18.4.1) My Question or IssueI’m interested in the individual premium plan, but I have plans to move soon. If I use my current address, will I be able to change it after the fact? A...
Plan Free/Premium Country U.S. Device (iPhone 14 Plus) Operating System (iOS 18.4.1) My Question or Issue I’m interested in the individual premium plan, but I have plans to move soon...
Moderator
285 Views
1 replies
0 likes
