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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

128852 Views

69 replies

9 likes

Premium for Family
  • 128852 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

57167 Views

87 replies

4 likes

  • 57167 Views
  • 87 replies
  • 4 likes

Superuser Contribution Hackers adding themselves repeatedly onto my account and changing my subscription.

PlanPremiumCountryCANADASamsung Galaxy 23+Android Account is linked to my hotmail, which does not get used often. Multiple users were added to a family plan without any confirmation from me. I removed them when I realized, and changed my plan back to...

Visitor

Plan Premium Country CANADA Samsung Galaxy 23+ Android   Account is linked to my hotmail, which does not get used often. Multiple users were added to a family plan without any confirmatio...

Joan

Moderator

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

Issue with Spotify Premium Subscription

Dear Spotify Support,I recently saw an advertisement on Instagram from the official Spotify account, which offered a 4-month Premium plan for ₹119. Based on this advertisement, I proceeded with the payment of ₹119 on 01/03/2025.However, upon checking...

Newbie

Dear Spotify Support, I recently saw an advertisement on Instagram from the official Spotify account, which offered a 4-month Premium plan for ₹119. Based on this advertisement, I proceeded with the...

ribezaz

Spotify Star

1064 Views

2 replies

1 likes

  • 1064 Views
  • 2 replies
  • 1 likes

Superuser Contribution Premium trial reverts to free after a day

I have recently activated a one month free trial for premium however after one day of use it has reverted back to free user. This was a new Spotify account with a new payment method as I have not used Spotify premium before. Many thanks

Casual Listener

I have recently activated a one month free trial for premium however after one day of use it has reverted back to free user. This was a new Spotify account with a new payment method as I have not use...

_Nicoooo

Newbie

5432 Views

21 replies

1 likes

  • 5432 Views
  • 21 replies
  • 1 likes

Let premium be purchasable on the app

make it so we can buy premium on the app

Casual Listener

make it so we can buy premium on the app

Maxim

Spotify Star

145 Views

1 replies

0 likes

  • 145 Views
  • 1 replies
  • 0 likes

Premium

PlanPremiumCountryEngland, United KingdomDeviceiPhone 11Operating SystemiOS 18 My Question or IssueI bought premium for a year, it’s been a month and my Spotify a) won’t let me listen to any songs and b) is saying I’m on a free plan now?

Visitor

Plan Premium Country England, United Kingdom Device iPhone 11 Operating System iOS 18   My Question or Issue I bought premium for a year, it’s been a month and my Spotify a) won’t let ...

ribezaz

Spotify Star

176 Views

1 replies

1 likes

  • 176 Views
  • 1 replies
  • 1 likes

Superuser Contribution Confusion About Subscription Renewal Date – Need Clarification

Hey everyone, I recently subscribed to the Spotify Premium 4-month plan, and I noticed that my renewal date says I will be charged [snip - Moderator edit]. Now, I'm a bit confused about the date format. I know different platforms use different format...

Newbie

Hey everyone,   I recently subscribed to the Spotify Premium 4-month plan, and I noticed that my renewal date says I will be charged [snip - Moderator edit]. Now, I'm a bit confused about th...

Yordan

Moderator

524 Views

3 replies

0 likes

  • 524 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't Active Spotify Premium from Zain Customers

Hello,I get the Spotify Premium from Zain companythey send me link to activatedafter I choose my Spotify account and click on Start Spotify Premium nowit's showing this page:Sorry!Looks like that offer is no longer available, or there was a problem w...

Newbie

Hello, I get the Spotify Premium from Zain company they send me link to activated after I choose my Spotify account and click on Start Spotify Premium now it's showing this page: Sorry! Looks l...

Vasil

Moderator

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes

Spotify premium Test abbonement

Hello, yesterday, i bought the 2 months Spotify premium test trial, But today it got reseted. I would Like to continue to my free trial of Spotify premium.

Visitor

Hello,  yesterday, i bought the 2 months Spotify premium test trial, But today it got reseted. I would Like to continue to my free trial of Spotify premium.

Billy-J

Spotify Star

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes

Pagamento

Boa tarde me chamo Guilherme aquino Então eu tinha uma assinatura pelo Facebook porém não tenho mais acesso ao meu Facebook pois exclui e mesmo assim descontou do meu cartão e agora o que eu faço para cancelar me ajudem

Visitor

Boa tarde me chamo Guilherme aquino  Então eu tinha uma assinatura pelo Facebook porém não tenho mais acesso ao meu Facebook pois exclui e mesmo assim descontou do meu cartão e agora o que eu f...

Luan

Spotify Star

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Refund

Refund amount is not credited to account 

Visitor

Refund amount is not credited to account 

Maxim

Spotify Star

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution Precio Spotify Colombia

Hola Muy buenos días Quisiera saber si hay alguna posibilidad de que me ofrezcan algún descuento o una tarjeta regalo debido a que llevo mucho tiempo comprando Spotify de manera individual mensual y sinceramente me parece un poco costoso para Colombi...

Newbie

Hola Muy buenos días Quisiera saber si hay alguna posibilidad de que me ofrezcan algún descuento o una tarjeta regalo debido a que llevo mucho tiempo comprando Spotify de manera individual mensual y ...

Novy

Moderator

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

I don't want to update my premium i can listen to ad stop the notification of update plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

155 Views

1 replies

0 likes

  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution when i update plan from premium to student it stays premium

Planpremium/studentCountryUSADevicePC/IphoneOperating SystemIOS and Windows 11 My Question or IssueI have tried multiple times to switch plans from a premium, which costs 12 dollars, to the student. even though the system says I have switched plans, ...

Visitor

Plan premium/student Country USA Device PC/Iphone Operating System IOS and Windows 11   My Question or Issue I have tried multiple times to switch plans from a premium, which costs 12 ...

OscarDC

Moderator

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

Plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

164 Views

1 replies

0 likes

  • 164 Views
  • 1 replies
  • 0 likes

I want to rejoin and keep my existing playlists , had it through vodafone

Used to have Spotify with Vodafone account but they stopped doing it now , I want to rejoin and keep my playlists I had , is this possible please ?

Newbie

Used to have Spotify with Vodafone account but they stopped doing it now , I want to rejoin and keep my playlists I had , is this possible please ?

Maxim

Spotify Star

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

I paid still can't use premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have paid for spotify premium mini but it shows that I don't have premium. The money has be...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I...

Luan

Spotify Star

191 Views

1 replies

0 likes

  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution I subscribed free trial for 4 months for 0 and I have been charged 119 for individual

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Pk_4034

Visitor

279 Views

2 replies

0 likes

  • 279 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify 1 month free plan

I got the free Spotify premium plan for a month, and it stated, "Cancel anytime" and that the subscription would end on March. Me being a forgetful person, thought it'd be better to cancel it as soon as possible, and so i did, and now my account is o...

Visitor

I got the free Spotify premium plan for a month, and it stated, "Cancel anytime" and that the subscription would end on March. Me being a forgetful person, thought it'd be better to cancel it as soon...

Billy-J

Spotify Star

700 Views

1 replies

0 likes

  • 700 Views
  • 1 replies
  • 0 likes