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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76008 Views
  • 27 replies
  • 5 likes
  • 76008 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43312 Views
  • 19 replies
  • 2 likes
  • 43312 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31333 Views
  • 17 replies
  • 3 likes
  • 31333 Views
  • 17 replies
  • 3 likes

Superuser Contribution paid for spotify premium, haven't got it.

As the title says, I paid money for spotify premium, the money is no longer in my bank account, but spotify still says im on a free account, and before you say "you're logged into the wrong account" I am not, I do not have multiple spotify accounts, ...

  • Casual Listener
  • As the title says, I paid money for spotify premium, the money is no longer in my bank account, but spotify still says im on a free account, and before you say "you're logged into the wrong account" ...
  • Alex
  • Moderator
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

Solved!! I have spotify free, why does it not let me get premium?

I have free spotify and entered with facebook. I cannot upgrade to spotify premium since I live in Quebec Canada, why??

  • Casual Listener
  • I have free spotify and entered with facebook. I cannot upgrade to spotify premium since I live in Quebec Canada, why??
  • Katherine6969
  • Casual Listener
  • 132 Views
  • 5 replies
  • 0 likes
  • 132 Views
  • 5 replies
  • 0 likes

Superuser Contribution Abonnement Duo- issue with address

Hello, my partner and I (living under the same roof in Belgium) subscribed a Premium duo. But Spotify keeps telling us that we don't live at the same address (it says 'different countries'). That makes few days now and I am paying a duo for nothing. ...

  • Visitor
  • Hello, my partner and I (living under the same roof in Belgium) subscribed a Premium duo. But Spotify keeps telling us that we don't live at the same address (it says 'different countries'). That mak...
  • Dian
  • Moderator
  • 54 Views
  • 1 replies
  • 0 likes
  • 54 Views
  • 1 replies
  • 0 likes

Superuser Contribution 12 months plan At rs299 . What does this mean ?

I am recently being shown a plan of 299rs for which I'll get 12 months of premium individual. Just to get clear can i use Spotify on pc and all other devices.also is this plan stated above correct? Like do i really get 12 months premium at 299 ??

  • Visitor
  • I am recently being shown a plan of 299rs for which I'll get 12 months of premium individual. Just to get clear can i use Spotify on pc and all other devices.also is this plan stated above correct? L...
  • Dian
  • Moderator
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account still playing ad

I have had a premium plan on my account for almost a year now and just had two ads come on the app in the player. And no, it was not playing from a podcast, the ads were their own, separate tracks. The whole reason I pay for a premium account is so I...

  • Visitor
  • I have had a premium plan on my account for almost a year now and just had two ads come on the app in the player. And no, it was not playing from a podcast, the ads were their own, separate tracks. T...
  • Dian
  • Moderator
  • 64 Views
  • 1 replies
  • 0 likes
  • 64 Views
  • 1 replies
  • 0 likes

Superuser Contribution No he podido hacer el registro para una cuenta de estudiante me marca error

no me ha dejado poner mi cuenta en estudiante o renovarla por que ya la tenia pero se cancelo e intente reactivarla pero nunca me deja

  • Visitor
  • no me ha dejado poner mi cuenta en estudiante o renovarla por que ya la tenia pero se cancelo e intente reactivarla pero nunca me deja
  • Alex
  • Moderator
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift a Premium Subscription to a distant friend

I want to give a gift of a Spotify premium subscription to a friend who lives in Sweden, (I am in the UK). I want to be the person paying her monthly subscription, is this possible?

  • Casual Listener
  • I want to give a gift of a Spotify premium subscription to a friend who lives in Sweden, (I am in the UK). I want to be the person paying her monthly subscription, is this possible?
  • Dian
  • Moderator
  • 114 Views
  • 3 replies
  • 0 likes
  • 114 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify does not request UPI payment

PlanFree/PremiumCountryIndiaDeviceSamsung Galaxy M31SOperating SystemAndroid 12 My Question or IssueI tried subscribing to Spotify Premium Individual through UPI but did not get any request on my UPI app. The app that I used was FamPay, I tried a few...

  • Newbie
  • Plan Free/Premium Country India Device Samsung Galaxy M31S Operating System Android 12   My Question or Issue I tried subscribing to Spotify Premium Individual through UPI but did not ...
  • tameaadiplayz
  • Visitor
  • 920 Views
  • 4 replies
  • 1 likes
  • 920 Views
  • 4 replies
  • 1 likes

I upgraded to premium, but I still have ads during lullaby music!

I made a playlist of lullaby music while rocking the baby but the ads woke her up. I upgraded to premium because you advertised this wouldn’t happen!!! What’s going on!!

  • Visitor
  • I made a playlist of lullaby music while rocking the baby but the ads woke her up. I upgraded to premium because you advertised this wouldn’t happen!!! What’s going on!!
  • _乃卂乃ㄚ乇匚卄ㄖ0
  • Roadie
  • 65 Views
  • 1 replies
  • 0 likes
  • 65 Views
  • 1 replies
  • 0 likes

Compre el plan familiar y me dieron el plan individual

Compre el plan familiar pero recibi el individual y en la seccion de recibos sale mi pago de plan familiarI bought the family plan but I received the individual plan and in the receipt section my family plan payment appears

  • Visitor
  • Compre el plan familiar pero recibi el individual y en la seccion de recibos sale mi pago de plan familiar I bought the family plan but I received the individual plan and in the receipt section my...
  • Prague
  • Composer
  • 49 Views
  • 1 replies
  • 1 likes
  • 49 Views
  • 1 replies
  • 1 likes

Premium duo

PlanPremium Duo My Question or IssueMy Dad and me want to upgrade to premium Duo. He is concerned ,as he owns a free versions and I a premium version, that his playlist won’t be saved when he joins the Premium Duo option.

  • Visitor
  • Plan Premium Duo   My Question or Issue My Dad and me want to upgrade to premium Duo. He is concerned ,as he owns a free versions and I a premium version, that his playlist won’t be saved wh...
  • TreyAnastasio
  • Spotify Star
  • 1796 Views
  • 1 replies
  • 1 likes
  • 1796 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Premium subscription status if paid before current one expires

I am currently on Spotify premium individual plan in 12 months basis, this plan will expire in April 2023. Now recently Spotify is offering good deal on annual subscription, which is easy on my pockets. Since its 2 months before my plan expires, if I...

  • Visitor
  • I am currently on Spotify premium individual plan in 12 months basis, this plan will expire in April 2023. Now recently Spotify is offering good deal on annual subscription, which is easy on my poc...
  • Lyubka
  • Moderator
  • 132 Views
  • 3 replies
  • 0 likes
  • 132 Views
  • 3 replies
  • 0 likes

Cambio de plan Duo a Premium Familiar - Change from Duo plan to Premium Family

PlanDuo to Premium FamiliarCountryArgentina My Question or Issue Hola, actualmente tengo en plan DUO (aún me quedan 20 días de servicio), y hace unos días desde mi cuenta contraté el plan Premium Familiar y ya está pagado, y en los recibos de mi cuen...

  • Visitor
  • Plan Duo to Premium Familiar Country Argentina   My Question or Issue   Hola, actualmente tengo en plan DUO (aún me quedan 20 días de servicio), y hace unos días desde mi cuenta cont...
  • Edig-Crea
  • Newbie
  • 115 Views
  • 2 replies
  • 0 likes
  • 115 Views
  • 2 replies
  • 0 likes

Superuser Contribution tenho o premium e não consigo acessar

PlanFree/PremiumCountryBrasilDevice(Samsung Galaxy S9)Operating System(Android Pie) My Question or IssueContratei a assinatura premium, estão sendo debitadas as faturas no meu cartão de crédito, porém só consigo acessar como conta gratuita. Gostaria ...

  • Newbie
  • Plan Free/Premium Country Brasil Device (Samsung Galaxy S9) Operating System (Android Pie)   My Question or Issue Contratei a assinatura premium, estão sendo debitadas as faturas no me...
  • Vasil
  • Moderator
  • 219 Views
  • 3 replies
  • 1 likes
  • 219 Views
  • 3 replies
  • 1 likes

Add several gift card

I have several gift cards which I would like to "add up" on my payment plan. The first 2 worked, but I have 2 unusead that I would add to my payment plan.

  • Visitor
  • I have several gift cards which I would like to "add up" on my payment plan. The first 2 worked, but I have 2 unusead that I would add to my payment plan.
  • kaworu_bloodpaw
  • Roadie
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

I want to listen to music but Spotify does not allow

How come am I not able to play this album on Spotify?https://open.spotify.com/album/1J8tUbV0jGYqiBHPCszVzhI thought I have premium subscription already but in the top bar there is "Get Premium" link. Did not find a way to contact support so this "Cha...

  • Casual Listener
  • How come am I not able to play this album on Spotify? https://open.spotify.com/album/1J8tUbV0jGYqiBHPCszVzh I thought I have premium subscription already but in the top bar there is "Get Premium" l...
  • kaworu_bloodpaw
  • Roadie
  • 142 Views
  • 3 replies
  • 0 likes
  • 142 Views
  • 3 replies
  • 0 likes

Superuser Contribution How to play multiple streams on different devices

PlanIndividual PremiumCountry USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: I have an individual premium plan. My wife uses the account as well. How can I li...

  • Visitor
  • Plan Individual Premium Country USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu...
  • ricardolopes86
  • Newbie
  • 7560 Views
  • 4 replies
  • 1 likes
  • 7560 Views
  • 4 replies
  • 1 likes