Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
70521 Views
19 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
134356 Views
70 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
72989 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
256381 Views
156 replies
13 likes
i am on windows and im from turkey trying to get a spotify premium but it just doesnt let me and say try with another card even tho i tried with 4 different cards it just tells me to try another card.
i am on windows and im from turkey trying to get a spotify premium but it just doesnt let me and say try with another card even tho i tried with 4 different cards it just tells me to try another card.
Spotify Star
392 Views
3 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
489 Views
1 replies
0 likes
I'm trying to get a 3 month free trial with my card but it's saying I already used it even though I just made an account now
I'm trying to get a 3 month free trial with my card but it's saying I already used it even though I just made an account now
Visitor
1342 Views
2 replies
0 likes
PlanFree/PremiumCountryIndiaDeviceSamsung Galaxy M31SOperating SystemAndroid 12 My Question or IssueI tried subscribing to Spotify Premium Individual through UPI but did not get any request on my UPI app. The app that I used was FamPay, I tried a few...
Plan Free/Premium Country India Device Samsung Galaxy M31S Operating System Android 12 My Question or Issue I tried subscribing to Spotify Premium Individual through UPI but did not ...
Moderator
16536 Views
18 replies
7 likes
Hello i am trying to join my boyfriend's duo plan, he joined yesterday, we both live at the same address, when i try to join and enter the correct address it keeps saying "there was a problem". please help
Hello i am trying to join my boyfriend's duo plan, he joined yesterday, we both live at the same address, when i try to join and enter the correct address it keeps saying "there was a problem". pleas...
Visitor
1406 Views
4 replies
0 likes
I tried to register for Spotify Premium via Microsoft Rewards, but there is no PayPay in the payment method.PlanPremiumCountryJapanDeviceiPhone 15 proOperating SystemiOS 18.4 My Question or Issue
I tried to register for Spotify Premium via Microsoft Rewards, but there is no PayPay in the payment method. Plan Premium Country Japan Device iPhone 15 pro Operating System iOS 18.4 ...
Moderator
503 Views
1 replies
0 likes
I have entered right redeem code for my individual 3 month subscription but still it's showing redeem code invalid. I checked my code multiple time the code is correct but still not getting it. I was very excited about it but you spoiled it all. I am...
I have entered right redeem code for my individual 3 month subscription but still it's showing redeem code invalid. I checked my code multiple time the code is correct but still not getting it. I was...
Spotify Star
253 Views
1 replies
0 likes
I currently had spotify coming from my NAB bank account not realising it was coming out twice until I changed bank accounts, It is now still coming out twice but from 2 different accounts. can you help me .
I currently had spotify coming from my NAB bank account not realising it was coming out twice until I changed bank accounts, It is now still coming out twice but from 2 different accounts. can you he...
Visitor
17907 Views
34 replies
3 likes
Plan: Premium (charged unintentionally)Country: UzbekistanDevice: iPhoneOperating System: iOS (latest version)My Question or Issue:Hello,I haven’t purchased a Spotify subscription recently, and I thought my account was on Free plan. However, yesterda...
Plan: Premium (charged unintentionally) Country: Uzbekistan Device: iPhone Operating System: iOS (latest version) My Question or Issue: Hello, I haven’t purchased a Spotify subscription recentl...
Roadie
321 Views
1 replies
0 likes
PlanCurrently - PremiumDevicePCOperating SystemWindows 11 Today, the members of my family subscription plan got emails, informing them that they was removed from the family plan. I did not do anything about my subscription plan. The only thing that h...
Plan Currently - Premium Device PC Operating System Windows 11 Today, the members of my family subscription plan got emails, informing them that they was removed from the family plan. I...
Newbie
1121 Views
4 replies
0 likes
계획프리미엄 구독국가대한민국장치(삼성갤럭시 퀀텀5)운영 체제(안드로이드15 One UI7) 내 질문 또는 문제12계월 프리미엄 이용권이 있으면 구독을 할려고 하는데 없나요개인과 듀요와 베이직 박에 없어서 문의 드립니다. 감사합니다.
계획 프리미엄 구독 국가 대한민국 장치 (삼성갤럭시 퀀텀5) 운영 체제 (안드로이드15 One UI7) 내 질문 또는 문제 12계월 프리미엄 이용권이 있으면 구독을 할려고 하는데 없나요 개인과 듀요와 베이직 박에 없어서 문의 드립니다. 감사합니다.
Spotify Star
324 Views
1 replies
0 likes
I recently purchased a 3 months subscription of Spotify and the amount has also been deducted from my bank but in Spotify it is still showing as a Free plan and I am unable to access premium features.I have tried to logout and login again into my Spo...
I recently purchased a 3 months subscription of Spotify and the amount has also been deducted from my bank but in Spotify it is still showing as a Free plan and I am unable to access premium features...
Spotify Star
565 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just upgraded to Duo premium, and trying to setup my account.The page where I can configure...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I just ...
Spotify Star
283 Views
1 replies
0 likes
I am a Spotify user on Windows 10 in the United States and I had a premium plan which I cancelled a couple days ago but I just got charged yesterday for it. I have no other subscriptions which could charge me so I am unsure what to do.
I am a Spotify user on Windows 10 in the United States and I had a premium plan which I cancelled a couple days ago but I just got charged yesterday for it. I have no other subscriptions which could ...
Newbie
2688 Views
7 replies
0 likes
My Question or IssueI was given a gift card,went to scratch off seal to reveal the code and scratched off code,anyway I can redeem this voucher?
My Question or Issue I was given a gift card,went to scratch off seal to reveal the code and scratched off code,anyway I can redeem this voucher?
Visitor
1188 Views
3 replies
0 likes
I wish I knew taking the duo promotion would completely void my pre existing plan that no longer exists. I lost my Hulu subscription because I was offered a free month of duo. And didn’t realize the person had to live with me which he doesn’t do the ...
I wish I knew taking the duo promotion would completely void my pre existing plan that no longer exists. I lost my Hulu subscription because I was offered a free month of duo. And didn’t realize the ...
Moderator
339 Views
1 replies
0 likes
PlanFreeCountryBangladesh Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I want to proceed to checkout, add my debit card specifically, it shows error. My card...
Plan Free Country Bangladesh Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When ...
Visitor
1034 Views
8 replies
0 likes
Cant join another duo because i was removed from the previous one please help Premium DuoCountry Deviceiphone 13Operating System(iOS 18.5 My Question or Issue
Cant join another duo because i was removed from the previous one please help Premium Duo Country Device iphone 13 Operating System (iOS 18.5 My Question or Issue...
Spotify Star
243 Views
1 replies
0 likes
Hola, hoy 29/05 renové mi plan individual a plan familiar y me dice que el plan se renovará de forma automática el 17/06 o sea 12 días menos ¿Que hago?
Hola, hoy 29/05 renové mi plan individual a plan familiar y me dice que el plan se renovará de forma automática el 17/06 o sea 12 días menos ¿Que hago?
Spotify Star
237 Views
1 replies
0 likes
Having the same issue in 2025. I’ve tried everything in this post and nothing has worked. I’ve tried 4 separate devices, 2 separate accounts, both wifi and data, and I’ve had this issue for 2 days now. Just before I posted this, the 3 dots stopped an...
Having the same issue in 2025. I’ve tried everything in this post and nothing has worked. I’ve tried 4 separate devices, 2 separate accounts, both wifi and data, and I’ve had this issue for 2 days no...
Casual Listener
572 Views
5 replies
0 likes
