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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8119 Views
  • 23 replies
  • 2 likes
  • 8119 Views
  • 23 replies
  • 2 likes

Re-invite a family member

Plan: PremiumCountry: NorwayDevice: Several (Lenovo laptop, SONY Xperia, Macbook, iPhone)Operating System: Several (iOS 10, Android, Windows 10) My Question or IssueHow can I re-invite a family member (who was already invited once, and now my premium...

  • Regular
  • Plan: Premium Country: Norway Device: Several (Lenovo laptop, SONY Xperia, Macbook, iPhone) Operating System: Several (iOS 10, Android, Windows 10)   My Question or Issue How can I re-invi...
  • manik29
  • Newbie
  • 2331 Views
  • 5 replies
  • 1 likes
  • 2331 Views
  • 5 replies
  • 1 likes

Notification that I need premium when I already have it

I've bought a new phone, on which Spotify plays no problem. I wish to keep playing Spotify om my old phone too. But when I now login on my old phone, it says ' Spotify Premium needed'. I have Premium though.....! So what should I do?

  • Visitor
  • I've bought a new phone, on which Spotify plays no problem. I wish to keep playing Spotify om my old phone too. But when I now login on my old phone, it says ' Spotify Premium needed'. I have Premium...
  • Maxim
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed - how long can I keep premium?

My credit card had to be cancelled due to a problem with the issuer, and I'll only reciece a new one by May 6th. I had my spotify payments scheduled to the 24th of every month, and this month's payment has failed (because the credit card is canceled,...

  • Newbie
  • My credit card had to be cancelled due to a problem with the issuer, and I'll only reciece a new one by May 6th. I had my spotify payments scheduled to the 24th of every month, and this month's payme...
  • Joan
  • Moderator
  • 17865 Views
  • 5 replies
  • 0 likes
  • 17865 Views
  • 5 replies
  • 0 likes

Premium trail denied, did not try premium before

PlanFree to Premium Operating SystemAndriod My Question or IssueI get the message that i tried premium before after paying. I did use creditcard for familymember. This account was never premium. How do i solve this.

  • Visitor
  • Plan Free to Premium   Operating System Andriod   My Question or Issue I get the message that i tried premium before after paying. I did use creditcard for familymember. This account...
  • Maxim
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

How long does it take to change Spotify premium plan?

I just changed my Spotify plan from a regular one to a Duo, and it doesn't look like it's activated for the person I'm doing it with. How long is it going to is it going to take for it to activate for them? PlanFree/PremiumCountryAmerica Device(Samsu...

  • Visitor
  • I just changed my Spotify plan from a regular one to a Duo, and it doesn't look like it's activated for the person I'm doing it with. How long is it going to is it going to take for it to activate fo...
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not working

PlanFree/PremiumCountryUsaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issu my premium has not kicked in on my iPhone 13

  • Visitor
  • Plan Free/Premium Country Usa Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu my premium h...
  • Novy
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution i have a premium individual plan but

My Question or IssueDidn't the premium plan come with a Hulu subscription? i tried logging into hulu to watch something and it said i need a subscription and Hulu said i have to talk to spotify to find out what perks i had. BUT i see NO WAY to reach ...

  • Visitor
  • My Question or Issue Didn't the premium plan come with a Hulu subscription? i tried logging into hulu to watch something and it said i need a subscription and Hulu said i have to talk to spotify to ...
  • Eni
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift Card Failure in Colombia

On 25 of April in 2024 i bought a gift card in the mall Exito La Colina Wo, In the mourning hours,In the afternoon I went to enter the code on my acount,but the code doesnt enter, I mean I insert the code like 20 times, but it doestn work, what can i...

  • Casual Listener
  • On 25 of April in 2024 i bought a gift card in the mall Exito La Colina Wo, In the mourning hours,In the afternoon I went to enter the code on my acount,but the code doesnt enter, I mean I insert the...
  • Novy
  • Moderator
  • 252 Views
  • 3 replies
  • 1 likes
  • 252 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Change plan from duo to premium

I wish to change my plan from Duo to Premium. Do I have to cancel my Duo account first? I am concerned that in so doing I may loose all of my library. Thanks for any help.

  • Casual Listener
  • I wish to change my plan from Duo to Premium.    Do I have to cancel my Duo account first? I am concerned that in so doing I may loose all of my library.   Thanks for any help. &n...
  • Joan
  • Moderator
  • 325 Views
  • 3 replies
  • 0 likes
  • 325 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Error when upgrading to Premium

PlanPremium (Free Trial)CountrySwedenDevicePCOperating SystemWindows 10 So I'm trying to upgrade to Premium as I'll get 1 month for free. When I have entered all the card details and confirmed with an app that we use in Sweden, I get sent back to the...

  • Regular
  • Plan Premium (Free Trial) Country Sweden Device PC Operating System Windows 10   So I'm trying to upgrade to Premium as I'll get 1 month for free. When I have entered all the card detai...
  • MartinT
  • Moderator
  • 2494 Views
  • 11 replies
  • 0 likes
  • 2494 Views
  • 11 replies
  • 0 likes

Solved!!Superuser Contribution No obtengo mis 3 meses gratuitos

PlanPrima de 3 mesesPaísMéxicodispositivo(Redmi 12, Computadora de escritorio)sistema operativo (Android 14 y Windows 10)Mi pregunta o problemaObtuve una recompensa por parte de Microsoft Rewards pero no me deja reclamar la recompensa porque según es...

  • Newbie
  • Plan Prima de 3 meses País México dispositivo (Redmi 12, Computadora de escritorio) sistema operativo  (Android 14 y Windows 10) Mi pregunta o problema Obtuve una recompensa por parte d...
  • Novy
  • Moderator
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Solved!! I CAN'T USE MY GIFT CARD

A friend send me a gift card from amazon but I can't seem to activate it and I need help.I tried to find something on the community but it wasn't easy or comfortablecould you please help me?

  • Music Fan
  • A friend send me a gift card from amazon but I can't seem to activate it and I need help. I tried to find something on the community but it wasn't easy or comfortable could you please help me?
  • BurnHarris
  • Newbie
  • 1155 Views
  • 24 replies
  • 0 likes
  • 1155 Views
  • 24 replies
  • 0 likes

Como obter suporte de TI da Spotify

Boa tarde! Estou tentando atualziar meus dados de cartão de crédito na minha conta do Spotify, porém o site não está atualizado e em minha conta não consta que tenho o PREMIUM e com isso não aparece meu cartão de crédito para que eu possa atualizar. ...

  • Casual Listener
  • Boa tarde! Estou tentando atualziar meus dados de cartão de crédito na minha conta do Spotify, porém o site não está atualizado e em minha conta não consta que tenho o PREMIUM e com isso não aparece ...
  • Bittencourt
  • Spotify Star
  • 562 Views
  • 9 replies
  • 1 likes
  • 562 Views
  • 9 replies
  • 1 likes

Premium Duo cannot play on two devices simultaneously

I share my Premium Duo plan with my wife. We noticed that we cannot play two simultaneous streams today. It must be some new/recent development; it worked before without issues. When she starts a song, my stream gets paused. And vice versa. I use the...

  • Casual Listener
  • I share my Premium Duo plan with my wife. We noticed that we cannot play two simultaneous streams today. It must be some new/recent development; it worked before without issues. When she starts a son...
  • mmelissa
  • Visitor
  • 1044 Views
  • 5 replies
  • 0 likes
  • 1044 Views
  • 5 replies
  • 0 likes

'Payment declined. The required checks couldn't be carried out on your payment to Spotify Limited'

PlanAttempting to buy PremiumCountryUnited Kingdom DeviceMacbook Air 2022Operating SystemMacOS 14My Question or IssueHSBC is refusing the charge as apparently it can't carry out the necessary security checks? The notification I received told me to 'c...

  • Casual Listener
  • Plan Attempting to buy Premium Country United Kingdom    Device Macbook Air 2022 Operating System MacOS 14 My Question or Issue HSBC is refusing the charge as apparently it can't ...
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Premium subscription was disappeared

Никакая из приведенной ниже информации не требуется. Однако чем больше вы предоставите, тем легче нам будет попытаться помочь. План Премиум Страна Польша Устройство Сяоми 11т про Операционная система Андроид Мой вопрос или проблема Я забыл аннулирова...

  • Newbie
  • Никакая из приведенной ниже информации не требуется. Однако чем больше вы предоставите, тем легче нам будет попытаться помочь.   План   Премиум   Страна   Польша   ...
  • Jose_M
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Wrong account while buying premium

PlanPremiumCountryIndonesiaDeviceIphone 14Operating SystemIOS 17.4 My Question or IssueHey i just buy premium last night, but i log in into a wrong account, bcs my username is chaosgaming29 and my other account is chaosgamming29, is there anyway that...

  • Newbie
  • Plan Premium Country Indonesia Device Iphone 14 Operating System IOS 17.4   My Question or Issue Hey i just buy premium last night, but i log in into a wrong account, bcs my username i...
  • Jose_M
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Microsoft Rewards Spotify redeem code not working

I got a 3 months free Spotify Premium Microsoft Rewards redeem code which is not working when I follow the link to Spotify.

  • Visitor
  • I got a 3 months free Spotify Premium Microsoft Rewards redeem code which is not working when I follow the link to Spotify.
  • Agent_E04
  • Visitor
  • 6813 Views
  • 40 replies
  • 0 likes
  • 6813 Views
  • 40 replies
  • 0 likes

Using Currys gift cards to by Spotify premium

Does anyone know if you can use a Currys gift card to buy Spotify premiumPlanPremiumCountryUK My Question or IssueDoes anyone know if you can use a Currys gift card to buy Spotify premium?

  • Casual Listener
  • Does anyone know if you can use a Currys gift card to buy Spotify premium Plan Premium Country UK    My Question or Issue Does anyone know if you can use a Currys gift card to buy Sp...
  • Maxim
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Free Trial + Subscription?

PlanFree/PremiumCountryGermanyDeviceiPhone 12Operating SystemiOS 17.4.1 My Question or IssueI have a free Premium 3 months trial active, and recently got a 3 months Premium gift. If I redeem the code, will it stack up and I will have 6 months Premium...

  • Newbie
  • Plan Free/Premium Country Germany Device iPhone 12 Operating System iOS 17.4.1   My Question or Issue I have a free Premium 3 months trial active, and recently got a 3 months Premium g...
  • osornios
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes