Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6733 Views
  • 23 replies
  • 2 likes
  • 6733 Views
  • 23 replies
  • 2 likes

Superuser Contribution Falha no pagamento. Tente novamente ou use outra forma de pagamento.

Não estou conseguindo pagar minha conta premium. Ja tentei com dois cartoes diferentes e exibe a mesma mensagem de erro. Não é problema do cartão pois realizo compras online cm meu cartão, já fui na agencia e o cartão esta ok, Ja limpei cache tbm e n...

  • Newbie
  • Não estou conseguindo pagar minha conta premium. Ja tentei com dois cartoes diferentes e exibe a mesma mensagem de erro. Não é problema do cartão pois realizo compras online cm meu cartão, já fui na ...
  • Maria
  • Moderator
  • 16980 Views
  • 18 replies
  • 5 likes
  • 16980 Views
  • 18 replies
  • 5 likes

Solved!! Spotify Gift Card Issue

Plan-CountrySpainDevice-Operating System-My Question or IssueI purchased a 60€ Spotify gift card but didn't see the pin to activate it. How can I redeem it???

  • Regular
  • Plan - Country Spain Device - Operating System - My Question or Issue I purchased a 60€ Spotify gift card but didn't see the pin to activate it. How can I redeem it???
  • Not applicable
  • 492 Views
  • 8 replies
  • 0 likes
  • 492 Views
  • 8 replies
  • 0 likes

Change plan from Student to Duo

After completing my four-year student subscription, I attempted to update my plan to the Duo option. However, every time I try, I encounter an error. Do I need to cancel my current subscription and create a new one? PlanPremium CountryItaly

  • Newbie
  • After completing my four-year student subscription, I attempted to update my plan to the Duo option. However, every time I try, I encounter an error. Do I need to cancel my current subscription and c...
  • osornios
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

I put calm music ( as always) to meditate and after the first song it jumps

I can’t stay on one list. The music changes alone all the time without me touching the phoneDoes anybody know whats wrong?

  • Visitor
  • I can’t stay on one list. The music changes alone all the time without me touching the phone Does anybody know whats wrong?
  • Bittencourt
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Ads kept playing even when I had Premium Mini

Ads kept playing when I was listening to music even though I had Premium Mini It happened on Macbook M1 & Window 10 PC Spotify App

  • Newbie
  • Ads kept playing when I was listening to music even though I had Premium Mini   It happened on Macbook M1 & Window 10 PC Spotify App
  • Vasil
  • Moderator
  • 1076 Views
  • 4 replies
  • 1 likes
  • 1076 Views
  • 4 replies
  • 1 likes

Pay in full for premiums

WOuld love to pay in full but my region won't let me can we change this please?!

  • Visitor
  • WOuld love to pay in full but my region won't let me can we change this please?!
  • Maxim
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I've renewed my premium but my account doesn't get premium access.

I've tried to find answers in this community, but I can't find an answer that can solve my problem. I hope someone can help me thank you.

  • Regular
  • I've tried to find answers in this community, but I can't find an answer that can solve my problem. I hope someone can help me thank you.
  • Maxim
  • Spotify Star
  • 317 Views
  • 9 replies
  • 0 likes
  • 317 Views
  • 9 replies
  • 0 likes

Solved!! Gift Card

Hi, I have 2 gift cards of 3 months each. Can I do both at once? Do I have to enter their codes one by one?

  • Regular
  • Hi, I have 2 gift cards of 3 months each. Can I do both at once? Do I have to enter their codes one by one?
  • abyss81
  • Regular
  • 271 Views
  • 2 replies
  • 0 likes
  • 271 Views
  • 2 replies
  • 0 likes

Superuser Contribution Play different Spotify music on multiple Amazon echos/other devices concurrently

Hi, I have several Amazon Echoes at home. Also have the Spotify phone app and listen on desktop too. What Spotify subscription will allow me and members of my family to listen to Spotify at the same time through any of these devices - all playing dif...

  • Casual Listener
  • Hi,    I have several Amazon Echoes at home. Also have the Spotify phone app and listen on desktop too.   What Spotify subscription will allow me and members of my family to listen...
  • tubobshakur
  • Casual Listener
  • 70822 Views
  • 38 replies
  • 1 likes
  • 70822 Views
  • 38 replies
  • 1 likes

У меня неск.акк на споти, как узнать с какого снимается плата по платежу?

У меня несколько акк на спотифай, как узнать с какого снимается плата по платежу? Я зашла во все аккаунты и все они бесплатны, подниски-премиум на них нет.Платеж произведен 12.03, в доп.инф. - STOCKHOLM SWE (5815)

  • Visitor
  • У меня несколько акк на спотифай, как узнать с какого снимается плата по платежу? Я зашла во все аккаунты и все они бесплатны, подниски-премиум на них нет. Платеж произведен 12.03, в доп.инф. - STOC...
  • Bittencourt
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error al pago en boleta

Cuando quiero pagar mi plan por medio de mi empresa telefónica me dice que no estoy autorizado y llame a dicha empresa y me informan que no tengo restricción y que tengo cupo y que todo está bien, a lo que me dijeron que sería problema de Spotify dir...

  • Visitor
  • Cuando quiero pagar mi plan por medio de mi empresa telefónica me dice que no estoy autorizado y llame a dicha empresa y me informan que no tengo restricción y que tengo cupo y que todo está bien, a ...
  • Maria
  • Moderator
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Spotify Duo, says we’re in different country but we’re not.

hello everyone, here’s my situation. my partner and I live together in Belgium, but my account was created in France and hers in the Netherlands. therefore our account are French and Dutch. despite being both located in Belgium, Spotify won’t let us ...

  • Newbie
  • hello everyone, here’s my situation.   my partner and I live together in Belgium, but my account was created in France and hers in the Netherlands.   therefore our account are French an...
  • Maxim
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution J'ai un abonnement duo. Je ne retrouve pas mon compte payant. Help🙏

J'ai réinstallé l'appli qui bugait. Après plusieurs essais je retombe sur mon premier compte gratuit. Je n'ai plus les infos pour mon compte payant. J'ai essayé de réinitialiser les mots de passe sur mes deux mails mais retour à la case départ.

  • Visitor
  • J'ai réinstallé l'appli qui bugait. Après plusieurs essais je retombe sur mon premier compte gratuit. Je n'ai plus les infos pour mon compte payant. J'ai essayé de réinitialiser les mots de passe sur...
  • Susan_GP
  • Moderator
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution I still get ads listening to music even though my account is premium

PlanPremiumCountryIndonesiaDeviceRedmi Note11 / MSI GF63Operating SystemAndroid / Windows 11 My Question or IssueI've purchased 2 weeks worth of premium yet I still constantly get at most 30 seconds ads between music transitions, though other premium...

  • Casual Listener
  • Plan Premium Country Indonesia Device Redmi Note11 / MSI GF63 Operating System Android / Windows 11   My Question or Issue I've purchased 2 weeks worth of premium yet I still constantl...
  • Bittencourt
  • Spotify Star
  • 275 Views
  • 5 replies
  • 0 likes
  • 275 Views
  • 5 replies
  • 0 likes

the activation code for spotify premium i got from media expert isnt workin

i got the code from media expert where i bought my phone, when i type it in it just says that a code like this doesn't exist. i dont know what should i do. im sure i typed in the right code its [removed sensitive info] and i have it on the receipt an...

  • Newbie
  • i got the code from media expert where i bought my phone, when i type it in it just says that a code like this doesn't exist. i dont know what should i do. im sure i typed in the right code its [remo...
  • Maxim
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problème avec mon compte duo, je n'arrives pas à créer le compte de ma fill

J'ai un compte duo, ma fille l'utilise avec moi. J'ai du changer son adresse mail, je voulais à nouveau la mettre sur le compte mais je n'y arrive pas. Je vois son "profile" dans un dossier qu'elle a créer. Mais je n'arrives pas à associer son profil...

  • Visitor
  • J'ai un compte duo, ma fille l'utilise avec moi. J'ai du changer son adresse mail, je voulais à nouveau la mettre sur le compte mais je n'y arrive pas. Je vois son "profile" dans un dossier qu'elle a...
  • Novy
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Solved!! Upgrading my subscription with Hulu to one with no ads

I have a premium Spotify plan that is bundled with my Hulu (ad-supported) account. However, I want to update my Hulu account to where it has no ads. Am I able to do that with any currently available Spotify subscriptions?

  • Casual Listener
  • I have a premium Spotify plan that is bundled with my Hulu (ad-supported) account. However, I want to update my Hulu account to where it has no ads. Am I able to do that with any currently available ...
  • 1236197618
  • Visitor
  • 3965 Views
  • 4 replies
  • 0 likes
  • 3965 Views
  • 4 replies
  • 0 likes