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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7738 Views
  • 23 replies
  • 2 likes
  • 7738 Views
  • 23 replies
  • 2 likes

Superuser Contribution Verificação do histórico de pagamento

Boa tarde! Desde quando assinei, o plano escolhido foi o universitário, e como podem ver no histórico de pagamento tiveram alguns meses que cobraram um valor acima do valor do plano, desejo entender o real motivo.Percebo que houve falha e por isso de...

  • Visitor
  • Boa tarde! Desde quando assinei, o plano escolhido foi o universitário, e como podem ver no histórico de pagamento tiveram alguns meses que cobraram um valor acima do valor do plano, desejo entender ...
  • Vasil
  • Moderator
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

I want to add a new credit card to pay for my monthly payments and it won’t

I’m trying to add a new credit card. I went through all the steps several times and it keeps saying.Error this is so frustrating I have seen the reviews and lots of people are having the same problem. Do they not want to get paid for their monthly su...

  • Casual Listener
  • I’m trying to add a new credit card. I went through all the steps several times and it keeps saying.Error this is so frustrating I have seen the reviews and lots of people are having the same problem...
  • Luke
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Changing payment method

Hello! Im trying to update the payment card from which my subscription comes from each month, however when I go to Account > Edit Payment Details it gives me an error “the string did not match the expected pattern”? Any ideas how to fix this? I’ve tr...

  • Newbie
  • Hello!   Im trying to update the payment card from which my subscription comes from each month, however when I go to Account > Edit Payment Details it gives me an error “the string did not ...
  • Vasil
  • Moderator
  • 638 Views
  • 3 replies
  • 0 likes
  • 638 Views
  • 3 replies
  • 0 likes

Unable to set up Duo account as my address is not identified

The Duo set up will not accept that there are various residential properties using the same postcode. I do not know the folk living at the address that pops up and there is a risk that they (or others in post code area) already have Spotify accounts....

  • Visitor
  • The Duo set up will not accept that there are various residential properties using the same postcode. I do not know the folk living at the address that pops up and there is a risk that they (or othe...
  • Maxim
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Accidentally purchased premium on wrong account

PlanDuoCountryCanadaDeviceiPhone 11proOperating System My Question or Issue2 weeks ago I purchased the premium duo for myself and my son. We originally had separate accounts which I didn’t realize so when my cc expired on the payment details, I took ...

  • Casual Listener
  •   Plan Duo Country Canada Device iPhone 11pro Operating System   My Question or Issue 2 weeks ago I purchased the premium duo for myself and my son. We originally had separate acc...
  • Not applicable
  • 346 Views
  • 3 replies
  • 1 likes
  • 346 Views
  • 3 replies
  • 1 likes

Subscription plan was automatically changed from “student” to “individual"

My subscription plan was automatically changed from “student” to “individual”.I want my money back and my student plan back

  • Visitor
  • My subscription plan was automatically changed from “student” to “individual”. I want my money back and my student plan back
  • mariusjj
  • Newbie
  • 139 Views
  • 2 replies
  • 1 likes
  • 139 Views
  • 2 replies
  • 1 likes

spotify payment keeps saying failed and next billing date shows yesterday

i cannot pay for spotify as payment fails appears and also, the “you will be billed next on 7th april, 2024” keeps showing up. 7th april was yesterday. i updated spotify and tried to pay from my laptop too but the issue isnt get solved

  • Casual Listener
  • i cannot pay for spotify as payment fails appears and also, the “you will be billed next on 7th april, 2024” keeps showing up. 7th april was yesterday. i updated spotify and tried to pay from my lapt...
  • Billy-J
  • Spotify Star
  • 171 Views
  • 3 replies
  • 0 likes
  • 171 Views
  • 3 replies
  • 0 likes

Iots access of apple id

I accidentally logged out of my Apple ID account and couldn’t log back in, I had to create a new Apple ID, but my card is debited for the subscription for the account where I can’t log in

  • Visitor
  • I accidentally logged out of my Apple ID account and couldn’t log back in, I had to create a new Apple ID, but my card is debited for the subscription for the account where I can’t log in
  • Billy-J
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment failed egypt

the debit cards can't withdraw foreign currency due to regulations in Egypt although the payment is in local currency but the payment keeps on failing and there is no other payment methods what can i do

  • Visitor
  • the debit cards can't withdraw foreign currency due to regulations in Egypt although the payment is in local currency but the payment keeps on failing and there is no other payment methods what can i...
  • Ivelina
  • Moderator
  • 551 Views
  • 4 replies
  • 1 likes
  • 551 Views
  • 4 replies
  • 1 likes

Zmiana planu premium w czasie trwania subskrybcji

Chciałbym zmienić plan z individual na duo podczas gdy pozostało jeszcze 20 dni do końca okresu rozliczeniowego, a chce sie dopytać czy trzeba płacić pełną cene, czy raczej tylko dopłacić, a jeżeli całość to czy są jakieś zwroty za wcześniej zakupion...

  • Visitor
  • Chciałbym zmienić plan z individual na duo podczas gdy pozostało jeszcze 20 dni do końca okresu rozliczeniowego, a chce sie dopytać czy trzeba płacić pełną cene, czy raczej tylko dopłacić, a jeżeli c...
  • Maxim
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

estaba con Miranda en el chat y se cerro el chat

tengo plan premiun y solicite plan duo.....no ha sido posible que la otra persona acceda

  • Visitor
  • tengo plan premiun y solicite plan duo.....no ha sido posible que la otra persona acceda
  • Billy-J
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Why can't I change to student abo?

I am getting this message: "You are not eligible for Premium StudentPremium Student is only valid for students at an eligible college or university for a maximum of 4 years." But I don't think I have used it for four years.. PlanIndividual CountrySwi...

  • Visitor
  • I am getting this message:  "You are not eligible for Premium Student Premium Student is only valid for students at an eligible college or university for a maximum of 4 years."    ...
  • Billy-J
  • Spotify Star
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Spotify Duo does not accept partner

When inviting my partner for Spotify Duo, everything goes well up to the point where they enter the same address as mine. Then suddenly there's an error message and we can't continue. It might have to do that they previously lived in another country,...

  • Visitor
  • When inviting my partner for Spotify Duo, everything goes well up to the point where they enter the same address as mine. Then suddenly there's an error message and we can't continue. It might have t...
  • Billy-J
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Cómo puedo pedir un reembolso?

Se me cobró y se me había olvidado cancelar el próximo pago

  • Visitor
  • Se me cobró y se me había olvidado cancelar el próximo pago
  • Billy-J
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Move from Premium Duo to Family and change plan owner

We currently have Premium Duo, with my son as the main plan owner. We want to upgrade to a family plan and make me the owner. How do I do this?My son has cancelled his subscription but I cannot see how to start a family plan in my name and invite my ...

  • Visitor
  • We currently have Premium Duo, with my son as the main plan owner. We want to upgrade to a family plan and make me the owner. How do I do this? My son has cancelled his subscription but I cann...
  • Billy-J
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes