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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • RamblingHammerin
  • Newbie
  • 15370 Views
  • 28 replies
  • 3 likes
  • 15370 Views
  • 28 replies
  • 3 likes

Superuser Contribution Family subscription but I get ads since today

Since today I get ads in podcast, no I'm not talking about sponsor read or ads embedded. It's shown as a track (with it's own time lapse). I haven't had them in music yet, but I haven't listened to much music lately. I'm logged in, my premium subscri...

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  • Casual Listener
  • Since today I get ads in podcast, no I'm not talking about sponsor read or ads embedded. It's shown as a track (with it's own time lapse). I haven't had them in music yet, but I haven't listened to m...
  • MrPatate
  • Casual Listener
  • 181 Views
  • 2 replies
  • 1 likes
  • 181 Views
  • 2 replies
  • 1 likes

Solved!! I want to cancel and go premium in my name to become account manager

HiI want to access audio books but can't as the account manager is my wife. So I want to know if we cancel that plan and start another family plan in my name will I lose my playlists i've downloaded ? Will the playlists still be there just not for of...

  • Casual Listener
  • Hi I want to access audio books but can't as the account manager is my wife. So I want to know if we cancel that plan and start another family plan in my name will I lose my playlists i've downloade...
  • Maxim
  • Spotify Star
  • 154 Views
  • 3 replies
  • 0 likes
  • 154 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Charged for free trial?

PlanFree/PremiumCountryUS/UKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueJust signed up for Spotify student - says 3 months free and then 4.99/month... why have I...

  • Casual Listener
  • Plan Free/Premium Country US/UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Just sig...
  • Not applicable
  • 6409 Views
  • 19 replies
  • 1 likes
  • 6409 Views
  • 19 replies
  • 1 likes

Solved!! Premium account difference by country

Hello! I started my Spotify account while living in USA, but recently changed the settings to Panama since I moved. Premium has different price in both countries but I don't want to have my app in spanish or lose the playlists and browse suggestions ...

  • Roadie
  • Hello! I started my Spotify account while living in USA, but recently changed the settings to Panama since I moved. Premium has different price in both countries but I don't want to have my app in sp...
  • hereditaryyy
  • Casual Listener
  • 4923 Views
  • 3 replies
  • 1 likes
  • Premium Address Change
  • 4923 Views
  • 3 replies
  • 1 likes

Solved!! Individual premium to family plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had Spotify premium and have now gone onto a family plan but I am not paying for it. Will S...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I had S...
  • nzcourtney
  • Casual Listener
  • 185 Views
  • 2 replies
  • 0 likes
  • 185 Views
  • 2 replies
  • 0 likes

Subscription buying

PlanFree/PremiumCountryTurkeyDevice(iPhone 15 Pro, Windows laptop)Operating System(iOS 18, Windows 11) My Question or IssueI cant add my card to my account. When i try to buy the subscription it says that my account country is not the same as my card...

  • Visitor
  • Plan Free/Premium Country Turkey Device (iPhone 15 Pro, Windows laptop) Operating System (iOS 18, Windows 11)   My Question or Issue I cant add my card to my account. When i try to buy...
  • Bittencourt
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagué mi suscripción, me cobró y no tengo el servicio premium

Hola soy de Colombia, pagué con mi tarjeta nequi, la suscripción de 3 meses gratis, me hizo el cobro de 2 mil pesos y no me aparece el premium

  • Visitor
  • Hola soy de Colombia, pagué con mi tarjeta nequi, la suscripción de 3 meses gratis, me hizo el cobro de 2 mil pesos y no me aparece el premium
  • Not applicable
  • 287 Views
  • 5 replies
  • 0 likes
  • 287 Views
  • 5 replies
  • 0 likes

Solved!! Annual Subscription - Why is it made so difficult or impossible?

I have been using Spotify Premium ever since it became available in India. In the previous years I remember it being hard to figure out how to pay annually or setup an auto-renew. Every year it expires, deletes my family setup and I have to setup all...

  • Newbie
  • I have been using Spotify Premium ever since it became available in India. In the previous years I remember it being hard to figure out how to pay annually or setup an auto-renew. Every year it expir...
  • Zienalalabadi
  • Visitor
  • 2011 Views
  • 2 replies
  • 0 likes
  • 2011 Views
  • 2 replies
  • 0 likes

Says I'm ineligible to change plans

PlanPremium DuoCountryUSADevicePixel 8a I'm trying to upgrade to a family plan but it keeps saying I'm ineligible. My payment method is up to date. My Question or Issue

  • Casual Listener
  • Plan Premium Duo Country USA Device Pixel 8a    I'm trying to upgrade to a family plan but it keeps saying I'm ineligible. My payment method is up to date.   My Question or Is...
  • Maxim
  • Spotify Star
  • 236 Views
  • 3 replies
  • 0 likes
  • 236 Views
  • 3 replies
  • 0 likes

Superuser Contribution Paid for top-up, didn't appear to have been applied?

"Your top-up hours are deducted once you've used up your audiobook hours from your plan. When your monthly audiobook listening time refreshes:Your audiobook listening consumption will revert to being drawn from the new listening time allotted to you;...

  • Regular
  • "Your top-up hours are deducted once you've used up your audiobook hours from your plan. When your monthly audiobook listening time refreshes: Your audiobook listening consumption will revert to bei...
  • Not applicable
  • 786 Views
  • 4 replies
  • 0 likes
  • 786 Views
  • 4 replies
  • 0 likes

BAJA DE SUSCRIPCION

Hola quiero dar de baja mi suscripcion. El tema es que no me deja iniciar sesion para darlo de baja desde la aplicacion. Me dijeron que habia un formulario, mecesito ayuda porque me siguen cobrando por algo que por culpa de ellos deje de usar

  • Visitor
  • Hola quiero dar de baja mi suscripcion. El tema es que no me deja iniciar sesion para darlo de baja desde la aplicacion. Me dijeron que habia un formulario, mecesito ayuda porque me siguen cobrando p...
  • Billy-J
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Cant find my plan

None PlanPremiumCountryUAE DeviceSamsung Galaxy A70Operating System, Android My Question or IssueHELLO, i have spotify premium which charges 20 dhs per month but recently i changed my card and cancelled my old one and i want to update my payment opti...

  • Visitor
  • None  Plan Premium Country UAE   Device Samsung Galaxy A70 Operating System , Android    My Question or Issue HELLO, i have spotify premium which charges 20 dhs per mo...
  • Billy-J
  • Spotify Star
  • 609 Views
  • 3 replies
  • 1 likes
  • 609 Views
  • 3 replies
  • 1 likes

Superuser Contribution Cancelé Premium inmediatamente cuando se cobró y no se me ha reembolsado el dinero después de un mes

Estudiante México iPhone 8 Plus iOS 16.7.10 Mi plan de estudiante finalizó hace un mes y olvidé renovar la licencia pero cuando se llego la fecha de pago en automático se cobró el plan Premium, me di cuenta por el monto que se cobró y cancelé inmedia...

  • Visitor
  • Estudiante   México   iPhone 8 Plus   iOS 16.7.10   Mi plan de estudiante finalizó hace un mes y olvidé renovar la licencia pero cuando se llego la fecha de pago en automá...
  • OscarDC
  • Moderator
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution It is showing not eligible for premium plan from myntra coupon

I got free coupon from myntra for 3 month spotify premium plan but while trying to use it after typing the code its showing not eligible for the plan

  • Visitor
  • I got free coupon from myntra for 3 month spotify premium plan but while trying to use it after typing the code its showing not eligible for the plan
  • Yordan
  • Moderator
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Card payment method keep loading indefinitely

PlanFree/PremiumCountryEcuador My Question or IssueThe card payment method keep loading and I can't enter my data, so, I can't pay for a premium subscription. It's the same with any plan, and it happens with my pc and my smartphone. I've been trying ...

  • Newbie
  •   Plan Free/Premium Country Ecuador   My Question or Issue The card payment method keep loading and I can't enter my data, so, I can't pay for a premium subscription. It's the same w...
  • MihailY
  • Moderator
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Solved!! Does topping up stack?

Hello, I'm currently on an annual plan (nonrecurring) and it ends on 29/01/2025. I wanted to know if I were to top up again today for another 12 months will I have premium till 29/01/2026 or 10/11/2025. Basically, what I want to know is if topping up...

  • Casual Listener
  • Hello, I'm currently on an annual plan (nonrecurring) and it ends on 29/01/2025. I wanted to know if I were to top up again today for another 12 months will I have premium till 29/01/2026 or 10/11/20...
  • Maxim
  • Spotify Star
  • 283 Views
  • 3 replies
  • 0 likes
  • 283 Views
  • 3 replies
  • 0 likes

I just got an advert between podcasts on premium

Between two podcasts I got an advert that was a video advert for another podcast, I quickly skipped without thinking, but that obviously just skipped to the next podcast in my playlist.Why on earth have I got video ads between podcasts when I'm payin...

  • Casual Listener
  • Between two podcasts I got an advert that was a video advert for another podcast, I quickly skipped without thinking, but that obviously just skipped to the next podcast in my playlist. Why on ear...
  • Maxim
  • Spotify Star
  • 280 Views
  • 3 replies
  • 0 likes
  • 280 Views
  • 3 replies
  • 0 likes