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FAQs

Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72082 Views
  • 25 replies
  • 5 likes
  • 72082 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41876 Views
  • 19 replies
  • 2 likes
  • 41876 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29870 Views
  • 16 replies
  • 3 likes
  • 29870 Views
  • 16 replies
  • 3 likes

Superuser Contribution i have been charged twice in a month

I don't know where is the problem, but I have been charged twice in one month.I was being charged in 17th of every month and I wanted to change that day to be the 1st of every month and I saw that solution in Spotify community website.IDK if that is ...

  • Casual Listener
  • I don't know where is the problem, but I have been charged twice in one month. I was being charged in 17th of every month and I wanted to change that day to be the 1st of every month and I saw t...
  • Vasil
  • Moderator
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não estou conseguindo renovar Premium anual

PlanPremiumCountry: Brazil DevicePCOperating SystemWindows 10 My Question or IssueNão estou conseguindo renovar a assinatura anual do plano Premium. No site diz que é uma opção disponível mas nao consigo sequer ir para a página para inserir o cartao ...

  • Newbie
  • Plan Premium Country: Brazil   Device PC Operating System Windows 10   My Question or Issue Não estou conseguindo renovar a assinatura anual do plano Premium. No site diz que é um...
  • MihailY
  • Moderator
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Superuser Contribution My spotify premium trial for 1 month stopped working after 14 days,

Im a free spotify user and when youre new to spotify you get 1 month free but my spotify trial for 1 month stopped working after 2 weeks

  • Visitor
  • Im a free spotify user and when youre new to spotify you get 1 month free but my spotify trial for 1 month stopped working after 2 weeks
  • Lyubka
  • Moderator
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Superuser Contribution paid twice for individ subscription instead of student one, can I return?

I had a student subscription but it changed to individual after half an year. And I paid for two month while I was still student. Can I return that difference in money? I am student, and I can verify it. And I want to know if there option to not auto...

  • Visitor
  • I had a student subscription but it changed to individual after half an year. And I paid for two month while I was still student. Can I return that difference in money? I am student, and I can verify...
  • MihailY
  • Moderator
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

How to change country if the methods listed do not work?

My card expired, and I got a notification that I'm not on Premium anymore. I tried to use a debit card isuued by a bank in country different that the previous one. First I tried to update country details by using the method for non-premiuim users by ...

  • Casual Listener
  • My card expired, and I got a notification that I'm not on Premium anymore. I tried to use a debit card isuued by a bank in country different that the previous one. First I tried to update country det...
  • juliagry
  • Casual Listener
  • 115 Views
  • 2 replies
  • 0 likes
  • 115 Views
  • 2 replies
  • 0 likes

Superuser Contribution abonnement duo mais pas d'écoute simultané

Il y a t il possibilité avec abonnement Duo d'écouter chacun de son coté et donc 2 appareils différents?Pour le moment ça ne marche pas !

  • Visitor
  • Il y a t il possibilité avec abonnement Duo d'écouter chacun de son coté et donc 2 appareils différents? Pour le moment ça ne marche pas !
  • Lyubka
  • Moderator
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am receiving an error when trying to change my plan.

I am trying to change my plan from duo to individual but am receiving an 'error, please try again' later message.I have recently changed my payment details to reflect a country change. Is someone able to help with this issue?

  • Visitor
  • I am trying to change my plan from duo to individual but am receiving an 'error, please try again' later message. I have recently changed my payment details to reflect a country change. Is someone a...
  • MihailY
  • Moderator
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant buy premium at all, it refuses paypal and visa.

Ive tried to buy premium several times now, and it simply hasnt worked. Ive used a Visa card, and paypal, and it just says "The payment failed. Please try again, use a different payment card or a different payment method. Go to our support."

  • Visitor
  • Ive tried to buy premium several times now, and it simply hasnt worked. Ive used a Visa card, and paypal, and it just says "The payment failed. Please try again, use a different payment card or a dif...
  • OscarDC
  • Moderator
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

My premium plan has been suddenly cancelled

Hi there, I opted for a three-month free trial of the premium plan in December and now after less than a month it has been suddenly switched back to free plan. I have the email that spotify sent me about the 3 month premium plan when I subscribed for...

  • Casual Listener
  • Hi there,   I opted for a three-month free trial of the premium plan in December and now after less than a month it has been suddenly switched back to free plan. I have the email that spotify ...
  • Jose_M
  • Spotify Star
  • 116 Views
  • 3 replies
  • 0 likes
  • 116 Views
  • 3 replies
  • 0 likes

Ya actualice mi pago y sigue apareciendo que no se hizo el cobro en la app

Cuando abro mi cuenta en la web, me aparece que soy premium pero la app sigue diciendo que no paso el pago, y ya no tengo ninguna función premium, el banco ya me hizo el cobro y ya cerré sesión y volví a abrir y sigue igual >:v!!

  • Casual Listener
  • Cuando abro mi cuenta en la web, me aparece que soy premium pero la app sigue diciendo que no paso el pago, y ya no tengo ninguna función premium, el banco ya me hizo el cobro y ya cerré sesión y ...
  • Jose_M
  • Spotify Star
  • 110 Views
  • 3 replies
  • 0 likes
  • 110 Views
  • 3 replies
  • 0 likes

Superuser Contribution How do I unsubscribe? I cannot sign in to my account, I've tried everythin

I want spotify to stop charging me. Also would be nice to get refunded for the 7 months. They say I have to sign in to unsubscribe, but I can't sign in.

  • Visitor
  • I want spotify to stop charging me. Also would be nice to get refunded for the 7 months. They say I have to sign in to unsubscribe, but I can't sign in.
  • Joan
  • Moderator
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Superuser Contribution Quiero cambiar de premium individual a duo, ¿que va pasar con el pago?

Pague por un paquete de 12 meses pero lo cancele durante el mes de prueba, ¿que pasara con el dinero que ya pague si cambio de plan?

  • Visitor
  • Pague por un paquete de 12 meses pero lo cancele durante el mes de prueba, ¿que pasara con el dinero que ya pague si cambio de plan?
  • Dian
  • Moderator
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Superuser Contribution paying for premium still getting ads, likely been hacked

PlanFree/PremiumpremiumCountryUSADeviceiphone 12(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium premium Country USA Device iphone 12 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System   (iOS 10, Android Oreo, Windows 10,etc.)   My Q...
  • Yordan
  • Moderator
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Superuser Contribution por que no puedo realizar el pago del plan premium?

pongo distintas tarjetas de debito para poder pagar el plan premium y con todas me sale erro, y ya me cancelaron la suscripcion

  • Visitor
  • pongo distintas tarjetas de debito para poder pagar el plan premium y con todas me sale erro, y ya me cancelaron la suscripcion
  • Joan
  • Moderator
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Insulted as a single person that I have to purchase a duo subscription of premium. Why??

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • kaworu_bloodpaw
  • Roadie
  • 121 Views
  • 3 replies
  • 0 likes
  • 121 Views
  • 3 replies
  • 0 likes