Spotify showing payment failed while GPay shows autopay success

[aloknigam16]

Plan

Single Premium

Country 

India

Device

Google Pixel 8a

My Question or Issue

I have spotify premium subscription and have setup autopay through UPI (GPay). It was working for all these months and suddenly this month, spotify app is showing payment failed while Gpay shows successful payment this month. When I go to subscriptions > payment methods, I don't see UPI option.

It says, the premium will be cancelled soon. Please help

[Billy-J]

Hey @aloknigam16, thanks for reaching out to the Community!

Could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.

If it says Premium, try logging out > restart the device > log back in in the Spotify app, and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.

You can also follow the steps provided in this support article and let me know if they make a difference.

Let me know how this goes!

[aloknigam16]

Thanks a lot for your reply, Billy. It shows Premium but also the notice that payment failed. Check the screenshot attached here. I have followed your instructions and logged out and log in again. will wait to see if the app works as intended or not. Will update here. 

[Billy-J]

Hey @aloknigam16,

Thanks for the screenshot! In that case, I’d also recommend following the steps provided here that may help solve issues with failed payments. You may want to reach out to your financial institution to see if there's a hold that they have to clear on their end. 

Let me know how things go and I am looking forward to your reply!