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Please see below the most popular frequently asked questions.

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Subscriptions

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72344 Views
  • 25 replies
  • 5 likes
  • 72344 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41980 Views
  • 19 replies
  • 2 likes
  • 41980 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29952 Views
  • 16 replies
  • 3 likes
  • 29952 Views
  • 16 replies
  • 3 likes

why can't i use on the tv & on my phone without one shutting the other off?

I'm in my studio trying to work. My 8 year old is at home trying to do her chores. When she turns on her playlist on my account on our Roku TV, it stops the music I am playing on my phone and switches to her control. I also don't get to hear music. I...

  • Regular
  • I'm in my studio trying to work. My 8 year old is at home trying to do her chores. When she turns on her playlist on my account on our Roku TV, it stops the music I am playing on my phone and switche...
  • Maxim
  • Spotify Star
  • 47 Views
  • 1 replies
  • 0 likes
  • 47 Views
  • 1 replies
  • 0 likes

Superuser Contribution HBL Debit Mastercard not working in Pakistan

PlanPremiumCountryPakistanDeviceSamsung Galaxy A52sOperating SystemAndroid 12 My Question or IssueI am trying to get the 3 months free promotional offer by spotify for samsung users. I tried to start my subscription with my HBL debit Mastercard and I...

  • Casual Listener
  • Plan Premium Country Pakistan Device Samsung Galaxy A52s Operating System Android 12   My Question or Issue I am trying to get the 3 months free promotional offer by spotify for samsun...
  • Smants
  • Visitor
  • 955 Views
  • 6 replies
  • 0 likes
  • debit
    HBL
    mastercard
    Pakistan
    Payment Failed
  • 955 Views
  • 6 replies
  • 0 likes

What's new bell doesn't show the new episodes

I update yesterday my Spotify and now when I check in the bell sign that shows the new episodes release it shows me an old episodes and when I go to the podcast channel I see there the new episodes.

  • Visitor
  • I update yesterday my Spotify and now when I check in the bell sign that shows the new episodes release it shows me an old episodes and when I go to the podcast channel I see there the new episodes.
  • Prague
  • Composer
  • 48 Views
  • 1 replies
  • 0 likes
  • 48 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cerré sesión en mi y al abrir cesión ya no me aparece activó el plan premiu

Activé la promoción de dos meses grátis con el plan Premium individual de $115.00, di de alta mi tarjeta para el cobro automático. Pero cerré sesión por error. Abrí cesión de nuevo pero no se si abrió otra cuenta con mi nombre pero el detalle es que ...

  • Visitor
  • Activé la promoción de dos meses grátis con el plan Premium individual de $115.00, di de alta mi tarjeta para el cobro automático. Pero cerré sesión por error. Abrí cesión de nuevo pero no se si abri...
  • Alex
  • Moderator
  • 50 Views
  • 1 replies
  • 0 likes
  • 50 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo pagar mi plan, me aparece error. ¿Que puedo hacer?

Intento pagar mi plan mensual y no me permite pagar. Intenté con diferentes tarjetas y seguía apareciendo error. Necesito saber que está pasando por favor.

  • Newbie
  • Intento pagar mi plan mensual y no me permite pagar. Intenté con diferentes tarjetas y seguía apareciendo error. Necesito saber que está pasando por favor.
  • Alex
  • Moderator
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do i cancel an unpaid charge on my card

I ran out of spotify premium and was charged when it was cancelled, I recancelled it and would like to have the charge removed please, it was overdue by like a couple hours and I no longer should have premium as I cancelled it twice.

  • Visitor
  • I ran out of spotify premium and was charged when it was cancelled, I recancelled it and would like to have the charge removed please, it was overdue by like a couple hours and I no longer should hav...
  • Dian
  • Moderator
  • 33 Views
  • 1 replies
  • 0 likes
  • 33 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why won’t the website let me buy premium?

I’ve tried to buy spotify premium multiple times with different credit cards, but it keeps saying “payment failed”

  • Visitor
  • I’ve tried to buy spotify premium multiple times with different credit cards, but it keeps saying “payment failed”
  • Alex
  • Moderator
  • 78 Views
  • 3 replies
  • 0 likes
  • 78 Views
  • 3 replies
  • 0 likes

Superuser Contribution Didn't receive my receipt For payment

PlanPremiumCountryKenyaDeviceXiaomi Redmi Note 5Operating SystemAndroid 9 My Question or IssuePaid For One Week Premium through M-PESA platform on 8th March 2021 .Received the Transaction Message from M-PESA to show the payment went through. I have n...

  • Newbie
  • Plan Premium Country Kenya Device Xiaomi Redmi Note 5 Operating System Android 9   My Question or Issue Paid For One Week Premium through M-PESA platform on 8th March 2021 . Received ...
  • Alex
  • Moderator
  • 792 Views
  • 7 replies
  • 0 likes
  • 792 Views
  • 7 replies
  • 0 likes

I can't get spotify premium

spotify blocked me to get premium they say im not enable

  • Visitor
  • spotify blocked me to get premium they say im not enable
  • Bittencourt
  • Spotify Star
  • 31 Views
  • 1 replies
  • 0 likes
  • 31 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing "Your Services" tab / Unable to activate Hulu

PlanPremium For StudentsCountryThe United States of America (USA)Device(iPhone 8+, Ideapad Flex 5, PS4)Operating System(iOS 10, Windows 10) My Question or IssueHello, I have Premium for Students (Country: USA) and am unable to find the Your Services ...

  • Casual Listener
  • Plan Premium For Students Country The United States of America (USA) Device (iPhone 8+, Ideapad Flex 5, PS4) Operating System (iOS 10, Windows 10)   My Question or Issue Hello, I have ...
  • Eni
  • Moderator
  • 160 Views
  • 5 replies
  • 0 likes
  • Hulu Activation
  • 160 Views
  • 5 replies
  • 0 likes

Superuser Contribution Ya no cuento con el número telefónico con el que registre mi cuenta

Registre una cuenta con un número telefónico y con pago domiciliado a mi tarjeta de débito, ahora no puedo entrar a Spotify por que ya cambie de número y me sigue cobrando la aplicación que no estoy usando, quiero cancelarla pero no me permite mi ban...

  • Visitor
  • Registre una cuenta con un número telefónico y con pago domiciliado a mi tarjeta de débito, ahora no puedo entrar a Spotify por que ya cambie de número y me sigue cobrando la aplicación que no estoy ...
  • Eni
  • Moderator
  • 32 Views
  • 1 replies
  • 0 likes
  • 32 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se me pago automáticamente el plan individual teniendo el de estudiante

Se realzó el pago automático del plan individual debido a que el Olán de estudiante se renueva anualmente, hoy mismo hice el trámite de reno la cuanta de estudiante y se cancelaron los dos planes, el individual y el de estudiante, me gustaría solicit...

  • Visitor
  • Se realzó el pago automático del plan individual debido a que el Olán de estudiante se renueva anualmente, hoy mismo hice el trámite de reno la cuanta de estudiante y se cancelaron los dos planes, el...
  • Vasil
  • Moderator
  • 32 Views
  • 1 replies
  • 0 likes
  • 32 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Country error, money withdrawn and student fee not issued

I had an error with the country, supposedly it was not the same as on the account, but I was where I was when I created the account.I have no confirmation from the bank about the withdrawal of money.So I tried 2 times through paypal, an error came ou...

  • Newbie
  • I had an error with the country, supposedly it was not the same as on the account, but I was where I was when I created the account. I have no confirmation from the bank about the withdrawal of mone...
  • Lyubka
  • Moderator
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

Superuser Contribution Assinei mas sem ter feito login e agora perdi o celular

Eu tinha um celular Samsung e assinei o período grátis de 2 meses, só que não fiz login em nenhuma conta só com o celular mesmo. E agora o Samsung estragou e eu não consigo acessar minha conta no meu novo celular, pq todos os e-mails que poderiam ser...

  • Newbie
  • Eu tinha um celular Samsung e assinei o período grátis de 2 meses, só que não fiz login em nenhuma conta só com o celular mesmo. E agora o Samsung estragou e eu não consigo acessar minha conta no meu...
  • Vasil
  • Moderator
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Superuser Contribution Your Services Tab

PlanPremiumCountryUnited StatesDevice(Web)Operating System(Windows 10) My Question or IssueI am trying to activate my Hulu free offer. I already have a premium account, but I am unable to locate "Your Services" in order to link my Hulu account.

  • Casual Listener
  •   Plan Premium Country United States Device (Web) Operating System (Windows 10)   My Question or Issue I am trying to activate my Hulu free offer. I already have a premium a...
  • coppoliv
  • Casual Listener
  • 14606 Views
  • 15 replies
  • 3 likes
  • 14606 Views
  • 15 replies
  • 3 likes

Premium Options

PlanPremium and Family PremiumCountryUSA Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy doesn't Spotify not make all Premium plans have the option to do add-ons and purchase those add-ons. Example: HULU add-on HULU (a...

  • Casual Listener
  • Plan Premium and Family Premium Country USA   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why doesn't Spotify not make all Premium plans ha...
  • QKiser
  • Newbie
  • 435 Views
  • 2 replies
  • 1 likes
  • Hulu
    Premium
  • 435 Views
  • 2 replies
  • 1 likes