Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 62420 Views
- 43 replies
- 3 likes
- 62420 Views
- 43 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 8080 Views
- 23 replies
- 2 likes
- 8080 Views
- 23 replies
- 2 likes
Solved!! Can I convert my Family plan to Duo without losing playlists?
I currently have a Family plan but it's just me and my dad, so I want to convert to Duo instead. But I'm worried about whether or not his playlists will migrate over to the new Duo plan since it seems I'd have to re-invite him to the new plan? Not su...
- I currently have a Family plan but it's just me and my dad, so I want to convert to Duo instead. But I'm worried about whether or not his playlists will migrate over to the new Duo plan since it seem...
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- Casual Listener
- 11809 Views
- 9 replies
- 0 likes
- 11809 Views
- 9 replies
- 0 likes
Superuser Contribution How do I apply gift cards to a Premium Individual Account?
I have a Premium Individual account. When I try to redeem my gift cards it says that the premium code is not available for use on this type of account subscription. Everything indicates this is the type of account gift/promo cards can be used on. I'v...
- I have a Premium Individual account. When I try to redeem my gift cards it says that the premium code is not available for use on this type of account subscription. Everything indicates this is the t...
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- Moderator
- 193 Views
- 2 replies
- 0 likes
- 193 Views
- 2 replies
- 0 likes
Premium duo vs basic duo
I have premium duo today. Does basic duo also have ad-free music? I don’t listen to audio books so premium duo doesn’t seem like it’d be worth the extra $2/month
- I have premium duo today. Does basic duo also have ad-free music? I don’t listen to audio books so premium duo doesn’t seem like it’d be worth the extra $2/month
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- Casual Listener
- 1338 Views
- 3 replies
- 4 likes
- 1338 Views
- 3 replies
- 4 likes
Why is the 15 free hours of audiobooks not working for me?
I received noticed that plan members of premium family plans get 15 free hours a month of audiobooks. However, when I go to choose titles they are showing as locked as if I have to pay for them. Are you able to advise how to utilize the free 15 hours...
- I received noticed that plan members of premium family plans get 15 free hours a month of audiobooks. However, when I go to choose titles they are showing as locked as if I have to pay for them. Are ...
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- Visitor
- 2895 Views
- 8 replies
- 0 likes
- 2895 Views
- 8 replies
- 0 likes
Solved!! What is the difference between premium duo and basic duo?
Is the only difference between premium duo and basic duo the ability to listen to audio books? The support pages are sparse on exactly what a basic account provides.
- Is the only difference between premium duo and basic duo the ability to listen to audio books? The support pages are sparse on exactly what a basic account provides.
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- Newbie
- 10794 Views
- 5 replies
- 4 likes
- 10794 Views
- 5 replies
- 4 likes
By individual premium and it doesn’t show on the app
I bought individual premium plan on Spotify website and when I go to the app, it says I have a free plan.
- I bought individual premium plan on Spotify website and when I go to the app, it says I have a free plan.
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- Spotify Star
- 87 Views
- 1 replies
- 0 likes
- 87 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Debit card payment method for student plan does not show
I'm having problems for student plans, I can see credit or debit card option for monthly subscription but the card's info box doesn't shows on the next page. I have tried using chrome, edge, and mobile version chrome, saving card info on my account, ...
- I'm having problems for student plans, I can see credit or debit card option for monthly subscription but the card's info box doesn't shows on the next page. I have tried using chrome, edge, and mobi...
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- Moderator
- 278 Views
- 5 replies
- 0 likes
- 278 Views
- 5 replies
- 0 likes
Superuser Contribution Paid for top-up, didn't appear to have been applied?
"Your top-up hours are deducted once you've used up your audiobook hours from your plan. When your monthly audiobook listening time refreshes:Your audiobook listening consumption will revert to being drawn from the new listening time allotted to you;...
- "Your top-up hours are deducted once you've used up your audiobook hours from your plan. When your monthly audiobook listening time refreshes: Your audiobook listening consumption will revert to bei...
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- Moderator
- 172 Views
- 3 replies
- 0 likes
- 172 Views
- 3 replies
- 0 likes
Superuser Contribution Cannot put the correct address for my DUO plan
God I hate you spotify. Always making things difficult because of greed. Anyway I have this problem that it's giving me headaches. But first a little background:- I created my account when I lived in another country many years ago. I also signed for ...
- God I hate you spotify. Always making things difficult because of greed. Anyway I have this problem that it's giving me headaches. But first a little background: - I created my account when I lived ...
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- Roadie
- 336 Views
- 6 replies
- 0 likes
- 336 Views
- 6 replies
- 0 likes
Superuser Contribution Remove members Eliminar miembro
Hola, Si elimino a un familiar de mi Spotify Premium plan familiar, le llega algun tipo de notificacion? Gracias. ---- Hello, If I remove a family member from my Spotify Premium for family, will this person get notified? Thanks.
- Hola, Si elimino a un familiar de mi Spotify Premium plan familiar, le llega algun tipo de notificacion? Gracias. ---- Hello, If I remove a family member ...
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- Spotify Star
- 9887 Views
- 7 replies
- 0 likes
- 9887 Views
- 7 replies
- 0 likes
Unacceptable Insertion of Ads in Spotify Premium – An Affront to Subscriber
Dear Spotify,As a longtime Premium subscriber, I'm upset about ads in our ad-free plan. This breaks trust and blames content creators unfairly. Transparency is key. We should know why we're hearing ads, especially if it's due to creators' choices.The...
- Dear Spotify, As a longtime Premium subscriber, I'm upset about ads in our ad-free plan. This breaks trust and blames content creators unfairly. Transparency is key. We should know why we're heari...
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- Newbie
- 213 Views
- 4 replies
- 2 likes
- 213 Views
- 4 replies
- 2 likes
Superuser Contribution Recibos de pagamento
Como pedir uma segunda via de um recibo de pagamento? na conta para imprimir um recibo sai tudo a preto. há algum email para pedir uma segunda via? ou alguma forma de imprimir o recibo que aparece na conta sem ser com o fundo todo preto ?
- Como pedir uma segunda via de um recibo de pagamento? na conta para imprimir um recibo sai tudo a preto. há algum email para pedir uma segunda via? ou alguma forma de imprimir o recibo que aparece na...
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- Moderator
- 119 Views
- 1 replies
- 0 likes
- 119 Views
- 1 replies
- 0 likes
Superuser Contribution voucher from mediaexpert
HelloI bought an item today at Media Expert and got a free top-up code for Spotify Premium for 3 months, I created an account and during activation on the website I get a message that the code is incorrect, what's the point?
- Hello I bought an item today at Media Expert and got a free top-up code for Spotify Premium for 3 months, I created an account and during activation on the website I get a message that the code is i...
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- Moderator
- 109 Views
- 1 replies
- 0 likes
- 109 Views
- 1 replies
- 0 likes
Superuser Contribution Re: Duo/Family plan upgrade campaign issue
I signed up for duo plan and when I try to put Spotify in my husbands phone it’s asks for payment method.. do I have to put the payment method in on his phone as well
- I signed up for duo plan and when I try to put Spotify in my husbands phone it’s asks for payment method.. do I have to put the payment method in on his phone as well
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- Moderator
- 101 Views
- 1 replies
- 0 likes
- 101 Views
- 1 replies
- 0 likes
Superuser Contribution Comment faire pour se faire prélever
Je ne peux plus payé avec des cartes bancaires, cependant j’ai pu en utiliser plusieurs mais aucune n’a fonctionné. Dans mon entourage plusieurs personnes se font prélever directement sans avoir besoin de mettre une carte de paiement à jour chaque mo...
- Je ne peux plus payé avec des cartes bancaires, cependant j’ai pu en utiliser plusieurs mais aucune n’a fonctionné. Dans mon entourage plusieurs personnes se font prélever directement sans avoir beso...
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- Moderator
- 106 Views
- 1 replies
- 0 likes
- 106 Views
- 1 replies
- 0 likes
Superuser Contribution necesito cancelar la cuenta
como elimino la tarjeta asociada que tengo al plan para que no me sigan cobrando
- como elimino la tarjeta asociada que tengo al plan para que no me sigan cobrando
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- Moderator
- 301 Views
- 3 replies
- 1 likes
- 301 Views
- 3 replies
- 1 likes
I am being billed for Spotify but I don't t have an active subscription
I have been billed for Spotify for over a year, but I haven't had an active subscription for over two years. I have no ongoing subscription in the Google Play or Apple Store, and my account does not have any plan associated or any billing history (it...
- I have been billed for Spotify for over a year, but I haven't had an active subscription for over two years. I have no ongoing subscription in the Google Play or Apple Store, and my account does not ...
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- Spotify Star
- 102 Views
- 1 replies
- 0 likes
- 102 Views
- 1 replies
- 0 likes
Superuser Contribution Why is my payment failing for premium
I have money on the card I pay for my subscription with but my payment keeps failing
- I have money on the card I pay for my subscription with but my payment keeps failing
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- Not applicable
- 2056 Views
- 9 replies
- 0 likes
- 2056 Views
- 9 replies
- 0 likes
Solved!!Superuser Contribution One member of a Premium Duo plan is moving to a new address.
Hi,I'm subscribed to a Premium Duo plan today. The users are my mother and I. We live in the same address.I'm going to move to a new address next month (it's in the same country and city, only 10 minutes apart. We live in Sweden). It it possible for ...
- Hi, I'm subscribed to a Premium Duo plan today. The users are my mother and I. We live in the same address. I'm going to move to a new address next month (it's in the same country and city, only 10...
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- Casual Listener
- 138 Views
- 2 replies
- 0 likes
- 138 Views
- 2 replies
- 0 likes
Superuser Contribution Was on student plan,then changed to individual and BACK, can’t useHULU yet?
I was on the student plan, wanted to listen to an audiobook but didn’t want to pay as much so I switched to individual. Didn’t realize it would immediately deactivate my HULU account, so I switched back to student. Now I can’t get back into my HULU a...
- I was on the student plan, wanted to listen to an audiobook but didn’t want to pay as much so I switched to individual. Didn’t realize it would immediately deactivate my HULU account, so I switched ...
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- Moderator
- 112 Views
- 1 replies
- 0 likes
- 112 Views
- 1 replies
- 0 likes