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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15804 Views
  • 27 replies
  • 3 likes
  • 15804 Views
  • 27 replies
  • 3 likes

Solved!! Unable to switch from Premium Duo to Family Plan

I had started a Duo Plan but now I'm switching to a Family Plan (which someone else started), I got the invitation and verified the address, but then I got a message saying there was an error to try again later. I've been having this all day.I've tri...

  • Newbie
  • I had started a Duo Plan but now I'm switching to a Family Plan (which someone else started), I got the invitation and verified the address, but then I got a message saying there was an error to try ...
  • anoronha
  • Casual Listener
  • 794 Views
  • 3 replies
  • 0 likes
  • 794 Views
  • 3 replies
  • 0 likes

What is the Diamond symbol on Spotify Giftcard?

So I bought myself a Spotify Giftcard today and I notice these two symbols on it that look like Diamonds. I thought they were zeros but they weren’t and I have no idea what they look like. Does anyone know what it might be?

  • Casual Listener
  • So I bought myself a Spotify Giftcard today and I notice these two symbols on it that look like Diamonds. I thought they were zeros but they weren’t and I have no idea what they look like. Does anyon...
  • Johnrwatkins
  • Visitor
  • 3842 Views
  • 8 replies
  • 0 likes
  • 3842 Views
  • 8 replies
  • 0 likes

Superuser Contribution 継続できない

g mailで継続案内きたがタップしても、継続できないと表示される1月3日までだからですか?支払いはPayPayでしたいです

  • Visitor
  • g mailで継続案内きたが タップしても、継続できないと表示される 1月3日までだからですか? 支払いはPayPayでしたいです
  • Eni
  • Moderator
  • 4413 Views
  • 1 replies
  • 0 likes
  • 4413 Views
  • 1 replies
  • 0 likes

I'm getting charged for a subscription I don't have

I'm getting charged for a Spotify premium account that I don't have. I have no idea how to cancel it because I do not have a login for it...please help.

  • Visitor
  • I'm getting charged for a Spotify premium account that I don't have. I have no idea how to cancel it because I do not have a login for it...please help.  
  • Bittencourt
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution When I changed my payment card, I was charged extra money while paying before.

Plan Premium Country Viet Nam Device iPhone 12 Operating System Win10/Win11, iOS 16.5 My Question or Issue As the title says I usually use credit card to pay for Premium package on Spotify, but after switching to debit card to pay, the system charged...

  • Casual Listener
  • Plan Premium Country Viet Nam Device iPhone 12 Operating System Win10/Win11, iOS 16.5   My Question or Issue As the title says I usually use credit card to pay for Premium pa...
  • JuliaGzlz
  • Visitor
  • 2756 Views
  • 3 replies
  • 0 likes
  • 2756 Views
  • 3 replies
  • 0 likes

How to downgrade from family premium to family basic?

PlanPremiumCountry: United StatesDevice(Various iPhones)Operating SystemiOS My Question or IssueJust signed up for a family premium plan yesterday. Wanted to sign up for Family Basic since we don’t listen to audio books but didn’t see the option at s...

  • Casual Listener
  • Plan Premium Country: United States Device (Various iPhones) Operating System iOS   My Question or Issue Just signed up for a family premium plan yesterday. Wanted to sign up for F...
  • scowar
  • Casual Listener
  • 276 Views
  • 6 replies
  • 0 likes
  • 276 Views
  • 6 replies
  • 0 likes

Can I pay subscription annually on Spotify in Nigeria

Hi, as the new year begins I want to better manage funds by posting subscriptions in bulk. I can’t find an option for annual payment. Is this feature not available. If it is please direct me. Thanks

  • Visitor
  • Hi, as the new year begins I want to better manage funds by posting subscriptions in bulk. I can’t find an option for annual payment. Is this feature not available. If it is please direct me. Thanks
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Solved!! Changing country

I originally live in the Caribbean but I’m in New Jersey for a while. I bought a $10 gift card because my premium is about to run out. But it told me I needed to change the country in order for the code to be used, but it just won’t allow me to updat...

  • Casual Listener
  • I originally live in the Caribbean but I’m in New Jersey for a while. I bought a $10 gift card because my premium is about to run out. But it told me I needed to change the country in order for the c...
  • Maxim
  • Spotify Star
  • 167 Views
  • 3 replies
  • 0 likes
  • 167 Views
  • 3 replies
  • 0 likes

Can’t switch to duo plan because I changed from a gamily plan

I just got the duo plan for me and my husband, however when he clicks on the invite list it says that he can’t join my plan because members can only switch plans once every 12 months.

  • Visitor
  • I just got the duo plan for me and my husband, however when he clicks on the invite list it says that he can’t join my plan because members can only switch plans once every 12 months.
  • Maxim
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error in minimum age calculation

My daughter is 13 years old, date of birth 08th august 2011, but the system doesn't allow to create a profile, due to minimum age restriction.Thank you for the help

  • Visitor
  • My daughter is 13 years old, date of birth 08th august 2011, but the system doesn't allow to create a profile, due to minimum age restriction. Thank you for the help
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't find my university in the list for Premium subscription

Plan Free Country Russia Device All Operating System All My Question Finally, That Spotify got to Russia. But for some reason, the subscription for students still does not work, there is not a single Russian university Maybe I am doing something wron...

  • Visitor
  • Plan Free Country Russia Device All Operating System All   My Question Finally, That Spotify got to Russia. But for some reason, the subscription for students still does not ...
  • photography1
  • Visitor
  • 1267 Views
  • 6 replies
  • 2 likes
  • Russia
    Student
  • 1267 Views
  • 6 replies
  • 2 likes

Solved!! Premium Plans Still being Charged when It’s Already Cancelled (NO OTHER ACCOUNTS BEING USED)

CountryPhilippinesDeviceiPhone 13miniOperating SystemiOS 10 My Question or IssueI am getting frustrated. Months ago, I realized that Spotify was charging me 3x for premium account. I was surprised because technically I only have 1 account, but as the...

  • Casual Listener
  • Country Philippines Device iPhone 13mini Operating System iOS 10   My Question or Issue I am getting frustrated. Months ago, I realized that Spotify was charging me 3x for premium accoun...
  • Not applicable
  • 552 Views
  • 7 replies
  • 0 likes
  • 552 Views
  • 7 replies
  • 0 likes

Transfer Spotify Premium student account to existing Premium Family Account

I am currently on the Spotify Premium for students plan, but I want to transfer my account (songs, playlists, taste profile, etc.) to an existing Family Premium plan (account owner not me, but my family). Is it possible to do this? Basically, I want ...

  • Newbie
  • I am currently on the Spotify Premium for students plan, but I want to transfer my account (songs, playlists, taste profile, etc.) to an existing Family Premium plan (account owner not me, but my fam...
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

I canceled the contract by mistake

I got the chance to get premium 3 months for free and I activated it but then I canceled it by mistake.

  • Visitor
  • I got the chance to get premium 3 months for free and I activated it but then I canceled it by mistake.
  • Maxim
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

I can’t get free trial for spotify premium although I’ve never gotten it

I’m thinking of getting spotify premium and wanted to try it out first but I can’t get the free trial even thought I’ve never had it

  • Visitor
  • I’m thinking of getting spotify premium and wanted to try it out first but I can’t get the free trial even thought I’ve never had it
  • Maxim
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes