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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
70436 Views
19 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
134307 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
72849 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
256171 Views
156 replies
13 likes
PlanFree/PremiumCountryUSADevice SAMSUNG GALAXY (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country USA Device SAMSUNG GALAXY (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question...
Community Legend
403 Views
3 replies
0 likes
I've just made an account and have an offer for a 4 month free trial, but when I try to activate it says 'It looks like you’ve taken a trial before, which means you aren’t eligible for this offer.' This is impossible as I just created the account.
I've just made an account and have an offer for a 4 month free trial, but when I try to activate it says 'It looks like you’ve taken a trial before, which means you aren’t eligible for this offer.' T...
Visitor
7849 Views
6 replies
1 likes
I have a family subscription, but my daughter moved houses and has now her own single subscrition. How can my husband and I switch to duo subscription?
I have a family subscription, but my daughter moved houses and has now her own single subscrition. How can my husband and I switch to duo subscription?
Community Legend
493 Views
1 replies
0 likes
I am not interested in audiobooks and then then being forced into my subscription is why I cancelled. I now see basic plans that perfectly fir my needs but I'm ineligible even after resubscribing to a premium account at the recommendation of the supp...
I am not interested in audiobooks and then then being forced into my subscription is why I cancelled. I now see basic plans that perfectly fir my needs but I'm ineligible even after resubscribing to ...
Spotify Star
790 Views
1 replies
0 likes
I have charge to offer 59.000 rupiah for 3 month but my account also has not changed for premium, its been 3 days since payment, anyone can help?
I have charge to offer 59.000 rupiah for 3 month but my account also has not changed for premium, its been 3 days since payment, anyone can help?
Spotify Star
264 Views
1 replies
0 likes
PlanFreeCountryCanada My Question or IssueI have the free plan. There was a new update allowing free users to pick songs without limit. However, this isn't working on my account. Is there any reason why this could be?
Plan Free Country Canada My Question or Issue I have the free plan. There was a new update allowing free users to pick songs without limit. However, this isn't working on my account. Is ...
Newbie
326 Views
2 replies
1 likes
MTN MoMo voucher
MTN MoMo voucher
Visitor
740 Views
3 replies
0 likes
Is there any way to see the date you joined Spotify as a paid subscriber?
Is there any way to see the date you joined Spotify as a paid subscriber?
Moderator
342 Views
1 replies
0 likes
Are currently not allowed to access premium features, because it says payment failed. But the card shows that the payment have been done.Spotify billing history shows that payments last months has been on the 9th, but bank statements shows the 20th. ...
Are currently not allowed to access premium features, because it says payment failed. But the card shows that the payment have been done. Spotify billing history shows that payments last months ha...
Moderator
352 Views
1 replies
0 likes
My son must have signed up for a free trial period, which he forgot to cancel, and he's now being charged every month. He never uses Spotify, but can't remember the email address he used. We've tried entering emails, we've gotten messages saying link...
My son must have signed up for a free trial period, which he forgot to cancel, and he's now being charged every month. He never uses Spotify, but can't remember the email address he used. ...
Moderator
215 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
182 Views
1 replies
0 likes
PlanPremiumCountryIndonesiaDevicePochophone F3Operating SystemAndroid My Question or IssueThe payment method in Indonesia is only for e-wallets (Gopay, Dana) and Pay by mobile. I can't use Credit/Debit card? Is that expected?
Plan Premium Country Indonesia Device Pochophone F3 Operating System Android My Question or Issue The payment method in Indonesia is only for e-wallets (Gopay, Dana) and Pay by mobil...
Visitor
4316 Views
18 replies
0 likes
Hi, I'm confused by the description of the plans: https://www.spotify.com/us/premium/#plans The Individual plan contains "On-demand playback" and the Duo plan contains "Ad-free music listening, play offline, on-demand playback". Does it mean that the...
Hi, I'm confused by the description of the plans: https://www.spotify.com/us/premium/#plans The Individual plan contains "On-demand playback" and the Duo plan contains "Ad-free musi...
Gig Goer
540 Views
3 replies
1 likes
PlanIndividual/PremiumCountryCanadaDeviceiPhone 14Operating SystemiOS 18 My Question or IssueHello, I was using the monthly student subscriptions and forgot to renew it and automatically paid the individual subscriptions. I was wondering if I can get...
Plan Individual/Premium Country Canada Device iPhone 14 Operating System iOS 18 My Question or Issue Hello, I was using the monthly student subscriptions and forgot to renew it and a...
Spotify Star
237 Views
1 replies
0 likes
Hi there,The owner of my Spotify account is my ex, as we created the account, I agreed to pay for it. Now, my question is not how to stop paying for it, but rather how to log him out, so that he doesn't take advantage of me at least in that way. I wa...
Hi there, The owner of my Spotify account is my ex, as we created the account, I agreed to pay for it. Now, my question is not how to stop paying for it, but rather how to log him out, so that he do...
Spotify Star
198 Views
1 replies
0 likes
PlanPremium DuoCountryUnited StatesDeviceSamsung Galaxy S25 [v9.0.76.1126], Macbook Pro 16 Nov 2023 [(Apple Silicon)1.2.72.438.g8c88c31c], Windows 11 [https://apps.microsoft.com/detail/9ncbcszsjrsb])Operating System(Android 15, Mac OS 15.5, Windows 1...
Plan Premium Duo Country United States Device Samsung Galaxy S25 [v9.0.76.1126], Macbook Pro 16 Nov 2023 [(Apple Silicon) 1.2.72.438.g8c88c31c], Windows 11 [https://apps.microsoft.com/d...
Spotify Star
3578 Views
3 replies
0 likes
My Question : Why do you not offer us VETERSNS an account option like you do the students?? Haven’t the Veterans done plenty for this country? I mean if a student can get a $5.99 account don’t you think us veterans should also!??
My Question : Why do you not offer us VETERSNS an account option like you do the students?? Haven’t the Veterans done plenty for this country? I mean if a student can get a $5.99 account don’t you th...
Casual Listener
935 Views
4 replies
1 likes
I shared Duo with my ex-girlfriend but I no longer want to continue paying for the subscription. But I don't want him to lose his playlists and stuff. When I remove her from Duo, does she still keep these things?
I shared Duo with my ex-girlfriend but I no longer want to continue paying for the subscription. But I don't want him to lose his playlists and stuff. When I remove her from Duo, does she still keep ...
Moderator
3709 Views
3 replies
0 likes
I hold a Premium Individual account in Australia, and I recently discovered that Spotify has been double charging me every month for over a year. One charge is applied to my active Premium account (linked to my Gmail address, which contains all my pl...
I hold a Premium Individual account in Australia, and I recently discovered that Spotify has been double charging me every month for over a year. One charge is applied to my active Premium a...
Casual Listener
278 Views
1 replies
1 likes
Plan Premium Country India Device Iqoo Neo 6 Operating System Android 14 My Question or Issue I set Autopay through Phonepe UPI since June, and it has been working fine but this month, I got charged as usual, but the premium plan didn't activate, and...
Plan Premium Country India Device Iqoo Neo 6 Operating System Android 14 My Question or Issue I set Autopay through Phonepe UPI since June, and it has been working fine but...
Visitor
3403 Views
10 replies
0 likes
