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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 12552 Views
  • 24 replies
  • 2 likes
  • 12552 Views
  • 24 replies
  • 2 likes

Solved!!Superuser Contribution Page Not Found error when trying to activate Hulu

PlanPremium StudentCountryUSADeviceiPhone 7 Plus, PCOperating SystemiOS 12, Windows 10 My Question or IssueI recently signed up for Spotify Premium for Students, and it's supposed to include a subscription to Showtime and Hulu. I was able to activate...

  • Newbie
  • Plan Premium Student Country USA Device iPhone 7 Plus, PC Operating System iOS 12, Windows 10   My Question or Issue I recently signed up for Spotify Premium for Students, and it's sup...
  • jayden70
  • Casual Listener
  • 7214 Views
  • 18 replies
  • 3 likes
  • Hulu Activation
    Page Not Found
    spotify student
  • 7214 Views
  • 18 replies
  • 3 likes

Solved!! Yearly Subscriptions

Plan: PremiumCountry: USA Device: Apple Products & TVMy Question or Issue: Looking to change my account from Premium to Duo. Wondering if there is a yearly subscription available and if yes how to find out the price of the yearly subscription and how...

  • Newbie
  • Plan: Premium Country: USA   Device: Apple Products & TV My Question or Issue: Looking to change my account from Premium to Duo. Wondering if there is a yearly subscriptio...
  • abdoeid
  • Visitor
  • 352 Views
  • 2 replies
  • 0 likes
  • 352 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can't find my university in the list for Premium subscription

PlanFreeCountryRussiaDeviceAllOperating SystemAll My QuestionFinally, That Spotify got to Russia. But for some reason, the subscription for students still does not work, there is not a single Russian university Maybe I am doing something wrong? And w...

  • Visitor
  • Plan Free Country Russia Device All Operating System All   My Question Finally, That Spotify got to Russia. But for some reason, the subscription for students still does not work, ther...
  • 21t3r2fi76x2f6hz5ljn
  • Visitor
  • 1095 Views
  • 5 replies
  • 2 likes
  • Russia
    Student
  • 1095 Views
  • 5 replies
  • 2 likes

Solved!! Change the location of my Premium Family plan, but get get a not-elegible error

We moved from Mexico to the USA. I have a Mexico Premium family plan, and want to change location to the USA. When I try do that, I get an error saying that I am not eligible for a Family plan, but it seems I can activate a single user one. We do not...

  • Casual Listener
  • We moved from Mexico to the USA. I have a Mexico Premium family plan, and want to change location to the USA.  When I try do that, I get an error saying that I am not eligible for a Family plan,...
  • Maxim
  • Spotify Star
  • 212 Views
  • 3 replies
  • 0 likes
  • 212 Views
  • 3 replies
  • 0 likes

My account has been hacked I’m trying to cancel but hacker has control

I can’t get code to reset password Hacker added username and seems to supersede my email address so I can’t change password to get rid of hacker. I just want to cancel Premium account

  • Visitor
  • I can’t get code to reset password Hacker added username and seems to supersede my email address so I can’t change password to get rid of hacker. I just want to cancel Premium account
  • Maxim
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change payment method because we think you are in a different country

I received an email from Spotify asking me to change my payment method because they they the country is not the right one.My wife and I are using Duo for years now. We spend our time between France and the UK and our accounts are based in France. Duo...

  • Casual Listener
  • I received an email from Spotify asking me to change my payment method because they they the country is not the right one. My wife and I are using Duo for years now. We spend our time between France...
  • Protić
  • Newbie
  • 683 Views
  • 9 replies
  • 1 likes
  • 683 Views
  • 9 replies
  • 1 likes

cant start my single spotify premium service

So i want to start my spotify individual subscription, but somehow i'm not able to, first thing that appears is that i'm not eligible for the 1 month free trial, ok ig i think i've used it once before but after that i try to find a way to start payin...

  • Visitor
  • So i want to start my spotify individual subscription, but somehow i'm not able to, first thing that appears is that i'm not eligible for the 1 month free trial, ok ig i think i've used it once befor...
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Solved!! How do I subscribe to Basic Duo?

I've not been a premium subscriber for around 6 years (I think), as I've been using a different service, but am considering returning for the Basic Duo plan (I have zero interest in audio books or podcasts), but I can't see this plan listed on your w...

  • Music Fan
  • I've not been a premium subscriber for around 6 years (I think), as I've been using a different service, but am considering returning for the Basic Duo plan (I have zero interest in audio books or po...
  • Bunni10
  • Visitor
  • 1618 Views
  • 5 replies
  • 0 likes
  • 1618 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Gift Card Won't Redeem

I received a $60 Spotify gift card through Discover cash back. My friend who has a personal Spotify premium subscription is not able to get the card to work. He has tried his account zip code, my account zip code, and my Discover credit card zip code...

  • Casual Listener
  • I received a $60 Spotify gift card through Discover cash back.  My friend who has a personal Spotify premium subscription is not able to get the card to work.  He has tried his account zip ...
  • Kryst3k_
  • Visitor
  • 66029 Views
  • 20 replies
  • 2 likes
  • 66029 Views
  • 20 replies
  • 2 likes

Superuser Contribution Audiobook out of hours but NOT out of hours.

PremiumUSADeviceiPhone 6s, iOS 15.8.3 My Question or IssueMobile Audiobook this morning said I am out of hours but when I check my account it says mtd is 0 h and 15 hrs remaining. Iphone 6s, Premium Plan, iOS 15.8.3. This has also happened previously...

  • Regular
  •   Premium USA Device iPhone 6s, iOS 15.8.3   My Question or Issue Mobile Audiobook this morning said I am out of hours but when I check my account it says mtd is 0 h and 15 hrs remai...
  • Eni
  • Moderator
  • 574 Views
  • 1 replies
  • 0 likes
  • 574 Views
  • 1 replies
  • 0 likes

Hulu subscription price increasing?

PlanStudent PremiumCountryUnited StatesDeviceiPhone SEOperating SystemiOS 17.7 My Question or IssueMy subscription for Hulu says that the price is increasing on Oct 17, 2024, to $9.99 a month even though I have the Student Plan for Spotify where I on...

  • Visitor
  • Plan Student Premium Country United States Device iPhone SE Operating System iOS 17.7   My Question or Issue My subscription for Hulu says that the price is increasing on Oct 17, 2024,...
  • Maxim
  • Spotify Star
  • 772 Views
  • 1 replies
  • 1 likes
  • 772 Views
  • 1 replies
  • 1 likes

Solved!! 'Sharing Premium?' No, I'm not. Please stop asking me.

PlanPremium individual CountryUSDeviceGalaxy A54 5GOperating SystemAndroid 14, OneUI 6.1 My Question or IssueWhy do I keep getting an ad/popup asking if I'm sharing premium, and it proceeds to recommend premium Duo or Family. I'm not sharing my accou...

  • Newbie
  • Plan Premium individual  Country US Device Galaxy A54 5G Operating System Android 14, OneUI 6.1   My Question or Issue Why do I keep getting an ad/popup asking if I'm sharing prem...
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 1 likes
  • 173 Views
  • 1 replies
  • 1 likes

Transfer Family account to another country

PlanFamily PremiumCountryFrance -> Singapore My Question or IssueI have an account in France with Family Prenium and we moved recently to Singapore. I wanted to transfer my account to Singapore but when i change the payement methods to Singapore. I g...

  • Newbie
  • Plan Family Premium Country France -> Singapore   My Question or Issue I have an account in France with Family Prenium and we moved recently to Singapore. I wanted to transfer my accoun...
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

How do I change my premium family to premium duo? There are only 2 of us at this address now.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • AdamDamon
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Setting up new acct to get 3 mo premium and not getting emailed a verification code

PlanFree/PremiumCountryUSADevice phone 13 promax Operating System(iOS My Question or IssueTrying to sign up for the three month premium for free subscription. Signed up with my Google account, entered all the information. It’s asking for a verificati...

  • Visitor
  • Plan Free/Premium Country USA Device phone 13 promax  Operating System (iOS    My Question or Issue Trying to sign up for the three month premium for free subscription. Signed...
  • AlejaR
  • Moderator
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Why have I already been charged €10.99?

Good morning, I signed up for Spotify Premium Individual using Google Play as the payment method. There are supposed to be 2 free months. Why have I already been charged €10.99?

  • Casual Listener
  • Good morning, I signed up for Spotify Premium Individual using Google Play as the payment method. There are supposed to be 2 free months. Why have I already been charged €10.99?  
  • xposed11
  • Casual Listener
  • 197 Views
  • 4 replies
  • 0 likes
  • 197 Views
  • 4 replies
  • 0 likes

Won't let me updrate to premium

Hi, I'm trying to update my account back to premium after being on the audiobook plan. I cancelled my audiobook plan but it says I'm still a subscriber. Can someone please help me with this?

  • Visitor
  • Hi, I'm trying to update my account back to premium after being on the audiobook plan. I cancelled my audiobook plan but it says I'm still a subscriber. Can someone please help me with this?  
  • Maxim
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

H&M 4 mth free trial- but being charged

I haven’t ever had Spotify premium but through the H&M app have offered a free 4mth trial. It all goes through, states it’ll be free, put in card details and then my bank ask me to approve a payment which then turns out to be £1.01. So I haven’t appr...

  • Visitor
  • I haven’t ever had Spotify premium but through the H&M app have offered a free 4mth trial. It all goes through, states it’ll be free, put in card details and then my bank ask me to approve a paym...
  • Maxim
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes