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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Sajjadsiyam
  • Casual Listener
  • 186043 Views
  • 119 replies
  • 12 likes
  • 186043 Views
  • 119 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 21131 Views
  • 28 replies
  • 4 likes
  • 21131 Views
  • 28 replies
  • 4 likes

Premium Family vs Basic Family in NL

Hi, I'm a user in the Netherlands. Just got an email that the price of Premium Family is going up to 21.99 euro. There's a Basic Family plan for 17.99, but I can't tell if it still offers some of the premium features like ad-free listening and downlo...

  • Casual Listener
  • Hi, I'm a user in the Netherlands. Just got an email that the price of Premium Family is going up to 21.99 euro. There's a Basic Family plan for 17.99, but I can't tell if it still offers some of the...
  • Maxim
  • Spotify Star
  • 1060 Views
  • 1 replies
  • 0 likes
  • 1060 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Just bought premium plan but the account is still free

I just bought premium plan on Spotify website, it said on the website my account is already premium. But in the app my account is still free. I tried to clear cache, log out, and uninstall, but my account is still free on the app. What do I do?

  • Visitor
  • I just bought premium plan on Spotify website, it said on the website my account is already premium. But in the app my account is still free. I tried to clear cache, log out, and uninstall, but my ac...
  • shiira
  • Visitor
  • 14829 Views
  • 47 replies
  • 2 likes
  • 14829 Views
  • 47 replies
  • 2 likes

Superuser Contribution Spotify "Deluxe"

I don't know it it's officially bound to happen, but I've heard that Spotify wants to add a "Deluxe" membership and make Premium users listen to ads, if that happens mine and a lot of other people's subscriptions are gonna be CANCELED. Doesen't matte...

  • Visitor
  • I don't know it it's officially bound to happen, but I've heard that Spotify wants to add a "Deluxe" membership and make Premium users listen to ads, if that happens mine and a lot of other people's ...
  • HatDavxo
  • Newbie
  • 8591 Views
  • 3 replies
  • 5 likes
  • 8591 Views
  • 3 replies
  • 5 likes

Spotify Gift Card says “ Unfortunately this Premium code does not seem to be valid.” When Redeeming

PlanFree/PremiumCountry DeviceiPhone 13 ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueGift card I hot for Christmas says “Unfortunately this Premium code does not seem to be valid. Try again or contact customer servic...

  • Visitor
  • Plan Free/Premium Country   Device iPhone 13 Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Gift card I hot for Christmas says “Unfortuna...
  • Billy-J
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution I paid twice

On april(. I Think it might be 18th or 19th of april) i cancelled my Spotify premium.And right after I cancelled it, my online e wallet was deducted 149 pesos or roughly 3 dollars. I dont know why Spotify would deduct it since I have already paid my ...

  • Visitor
  • On april(. I Think it might be 18th or 19th of april) i cancelled my Spotify premium.And right after I cancelled it, my online e wallet was deducted 149 pesos or roughly 3 dollars. I dont know why Sp...
  • Mongezi03
  • Newbie
  • 173 Views
  • 2 replies
  • 0 likes
  • 173 Views
  • 2 replies
  • 0 likes

Got a free trial, payment failed, now that i fixed it I can't use my free trial code

I got a free trail when I went through the steps to redeem it my payment fail. I got the payment fixed. Now when I got through the steps to redeem it says I have already had a free trail and can not redeem. When I go to my order history it only shows...

  • Visitor
  • I got a free trail when I went through the steps to redeem it my payment fail. I got the payment fixed. Now when I got through the steps to redeem it says I have already had a free trail and can not ...
  • Anyk17
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Hulu merge with Disney- UNABLE TO LOG IN

PlanStudent PremiumCountryUSDeviceMac, IphoneOperating SystemChrome-App My Question or IssueMy hulu got logged off and now because of the merger between hulu and disney, I cannot access my Hulu account that I have via my Spotify Student Subscription

  • Visitor
  •   Plan Student Premium Country US Device Mac, Iphone Operating System Chrome-App   My Question or Issue My hulu got logged off and now because of the merger between hulu and disn...
  • hydrocloveracid
  • Visitor
  • 229 Views
  • 2 replies
  • 0 likes
  • 229 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot buy Premium

i tried buying Spotify Premium using Google Play but it says the country should match your Google Play account's. I checked that it matches and both are India but it still says to switch to United States and the payment is unsuccessful. PlanFreeCount...

  • Visitor
  • i tried buying Spotify Premium using Google Play but it says the country should match your Google Play account's. I checked that it matches and both are India but it still says to switch to United St...
  • Ivelina
  • Moderator
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

payment

i can't register to the 3 month free trail it's always says payment issues, and even when i tried for the family plan. PlanFree/PremiumCountryegypt Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Window...

  • Visitor
  • i can't register to the 3 month free trail it's always says payment issues, and even when i tried for the family plan.  Plan Free/Premium Country egypt  Device (iPhone 8, Samsung Gala...
  • Billy-J
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancellation

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Isi need to cancel having trouble cancelling

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Isi need to ca...
  • Ivelina
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Se rasgo mi código de la tarjeta de spotify premium y no puedo leerlo

Ninguno de los siguientes datos es obligatorio. Sin embargo, cuanto más nos proporcionen, más fácil nos resultará ayudarle.PlanGratis/PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, MacBook Pro finales de 2016)Sistema operativo(iOS 10, Android Or...

  • Visitor
  • Ninguno de los siguientes datos es obligatorio. Sin embargo, cuanto más nos proporcionen, más fácil nos resultará ayudarle. Plan Gratis/Premium País   Dispositivo (iPhone 8, Samsung Galaxy...
  • AdamDamon
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution I pay annually and my audio book time ran out - will I get more time next month?

I paid for my premium subscription on an annual basis and my audiobook time just ran out. Will this time renew next month, or am I totally out of audiobook time until next year?

  • Newbie
  • I paid for my premium subscription on an annual basis and my audiobook time just ran out. Will this time renew next month, or am I totally out of audiobook time until next year?
  • Eni
  • Moderator
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Wife was plan manager for premium duo, can I change that to myself?

Hello.My wife was the plan manager for our premium duo spotify but recently passed. Is there a way that I could switch everything to me while keeping the same plan?Or at the least is there a way that I could transfer all the songs she liked to a play...

  • Visitor
  • Hello. My wife was the plan manager for our premium duo spotify but recently passed. Is there a way that I could switch everything to me while keeping the same plan? Or at the least is there a way ...
  • Bittencourt
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Gift card trouble.

PlanFree/PremiumCountryUsaDevice(iPhone 7, HP Laptop)Operating System(iOS 10, Windows 10,) My Question or IssueI have a Spotify premium card and there's two letters that could be an O or a zero. I have no clue which of them they are and I've tried al...

  • Casual Listener
  •   Plan Free/Premium Country Usa Device (iPhone 7, HP Laptop) Operating System (iOS 10,  Windows 10,)   My Question or Issue I have a Spotify premium card and there's two let...
  • bteismaa
  • Visitor
  • 6149 Views
  • 10 replies
  • 0 likes
  • giftcard
  • 6149 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution Can't activate free trial on new account

I've just made an account and have an offer for a 4 month free trial, but when I try to activate it says 'It looks like you’ve taken a trial before, which means you aren’t eligible for this offer.' This is impossible as I just created the account.

  • Newbie
  • I've just made an account and have an offer for a 4 month free trial, but when I try to activate it says 'It looks like you’ve taken a trial before, which means you aren’t eligible for this offer.' T...
  • Henrii__
  • Newbie
  • 3910 Views
  • 5 replies
  • 1 likes
  • 3910 Views
  • 5 replies
  • 1 likes

Solved!! Issue with Spotify 2-Month Subscription Offer

Dear Spotify Support,I recently subscribed to a Spotify Premium offer that promised 2 months of subscription for ₹129. However, I received access for only 1 month. I would like to clarify that this is my first time purchasing Spotify Premium, and I h...

  • Newbie
  • Dear Spotify Support, I recently subscribed to a Spotify Premium offer that promised 2 months of subscription for ₹129. However, I received access for only 1 month. I would like to clarify that this...
  • DiegoRoss
  • Newbie
  • 1015 Views
  • 2 replies
  • 0 likes
  • 1015 Views
  • 2 replies
  • 0 likes