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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4857 Views
  • 23 replies
  • 2 likes
  • 4857 Views
  • 23 replies
  • 2 likes

Purchased annual plan, which will renew in 6 months, but like to upgrade to duo now.

My question.I am currently on a Premum plan that I bought as an annual subscription. That plan shows that it renews in August 2024. I am tryign to upgrade to Duo today, but it make it look like it will start charging me $10.99/mo today, and $14,99 in...

  • Visitor
  • My question. I am currently on a Premum plan that I bought as an annual subscription.  That plan shows that it renews in August 2024.  I am tryign to upgrade to Duo today, but it make it l...
  • Maxim
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Premium individual subscription for ₹299 not seen anymore

Last year I had got a plan which offered premium individual plan for ₹ 299/- yearly. Since it was a one time payment when my plan got over this 2nd February when I'm trying to find the same plan its no longer available. Can someone help with the same...

  • Visitor
  • Last year I had got a plan which offered premium individual plan for ₹ 299/- yearly. Since it was a one time payment when my plan got over this 2nd February when I'm trying to find the same plan its ...
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

paying for premium but not able to access & payment is not showing on mt account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Anyk17
  • Rising Star 1
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Premium family to Premium Individual

Presently I have and pay for premium family. My daughter joined her Mom's plan, so I want to downgrade to Premium Individual. Please advise how to do this. When I try, Spotify says it is unable to change me from Family to Individual. I'm the only mem...

  • Visitor
  • Presently I have and pay for premium family. My daughter joined her Mom's plan, so I want to downgrade to Premium Individual. Please advise how to do this. When I try, Spotify says it is unable to ch...
  • Anyk17
  • Rising Star 1
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

payment failed egypt

the debit cards can't withdraw foreign currency due to regulations in Egypt although the payment is in local currency but the payment keeps on failing and there is no other payment methods what can i do

  • Visitor
  • the debit cards can't withdraw foreign currency due to regulations in Egypt although the payment is in local currency but the payment keeps on failing and there is no other payment methods what can i...
  • Grizzly91
  • Visitor
  • 206 Views
  • 2 replies
  • 1 likes
  • 206 Views
  • 2 replies
  • 1 likes

I am a student and cannot participate in the student plan

Hello, I am a 20-year-old university student and I want to join the student plan, but it keeps giving errors. How can we solve this problem?

  • Casual Listener
  • Hello, I am a 20-year-old university student and I want to join the student plan, but it keeps giving errors. How can we solve this problem?
  • Maxim
  • Spotify Star
  • 109 Views
  • 3 replies
  • 0 likes
  • 109 Views
  • 3 replies
  • 0 likes

Superuser Contribution How come I be charged 29,858 VND ($1,22) in the first trial month of a Premium account?

Hi,I recently checked my banking account as a monthly financial checking habit. I then realized I had been charged $1,22 on the day that I purchased Premium account, which is questioning since I had been informed by Spotify that I will be charged on ...

  • Visitor
  • Hi, I recently checked my banking account as a monthly financial checking habit.  I then realized I had been charged $1,22 on the day that I purchased Premium account, which is questioning sin...
  • Yordan
  • Moderator
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't use my Premiun in my phone

PlanDuo/PremiumPerú Device(Motorola One 5G Ace) My Question or IssueOkey so I have a Duo Plan with someone else, but I can't use Spotify in my phone but in my PC. I even have the payments up to date. Here's some screenshots. Phonehttps://imgur.com/gt...

  • Casual Listener
  • Plan Duo/Premium Perú   Device (Motorola One 5G Ace)   My Question or Issue Okey so I have a Duo Plan with someone else, but I can't use Spotify in my phone but in my PC. I even hav...
  • Vasil
  • Moderator
  • 233 Views
  • 3 replies
  • 0 likes
  • 233 Views
  • 3 replies
  • 0 likes

Superuser Contribution My premium plan is not active yet

I transfer 1189/-Rs to spotify business account but my premium year plan is not active till nowSo i want to refund my money

  • Visitor
  • I transfer 1189/-Rs to spotify business account but my premium year plan is not active till now So i want to refund my money
  • Yordan
  • Moderator
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Superuser Contribution Does Duo work if you live in 2 countries and have cell phones from both?

Me and my wife do live in Germany and Switzerland. I do use Premium in Germany and want to add her. However her main cell phone is a Swiss number even if we live together most of the time in Germany. Does this work with Duo that she can use her Swiss...

  • Visitor
  • Me and my wife do live in Germany and Switzerland. I do use Premium in Germany and want to add her. However her main cell phone is a Swiss number even if we live together most of the time in Germany....
  • Yordan
  • Moderator
  • 124 Views
  • 4 replies
  • 1 likes
  • 124 Views
  • 4 replies
  • 1 likes

Why can't I change plans?

I have spotify premium, and want to change to spotify family. When I choose manage subscription, and click on family, it says that it's not available.

  • Visitor
  • I have spotify premium, and want to change to spotify family. When I choose manage subscription, and click on family, it says that it's not available.
  • Maxim
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Solved!! Spotify canseled my student premium without notice, and charged me full price 3 months in a row

PlanStudent/PremiumCountryUkraineDevicePhone, PCOperating SystemAndroid 13, Windows 10 My Question or IssueHello, I have always had a student subscription, but for the last 3 months for some reason I have had a regular subscription for $5, I have not...

  • Casual Listener
  • Plan Student/Premium Country Ukraine Device Phone, PC Operating System Android 13, Windows 10   My Question or Issue Hello, I have always had a student subscription, but for the l...
  • LZEDMITRIY
  • Casual Listener
  • 138 Views
  • 2 replies
  • 0 likes
  • 138 Views
  • 2 replies
  • 0 likes

Spotify Kids not available on Premium Duo?

Context: I am a single parent to one (9yo) child. I have been getting many emails from Spotify encouraging me to try Duo, which I was excited about. My child's taste in music has been destroying my recommendations. So, I dutifully head over and upgra...

  • Visitor
  • Context: I am a single parent to one (9yo) child. I have been getting many emails from Spotify encouraging me to try Duo, which I was excited about. My child's taste in music has been destroying my r...
  • Luan
  • Spotify Star
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Não consigo cancelar minha assinatura

fazem 3 meses que estou pagando minha conta premium individual, porém não estou usando, pois não tenho acesso a ela, a 3 meses eu fui assaltado e perdi o acesso ao meu numero de telefone, por isso não consigo cancela-lo

  • Visitor
  • fazem 3 meses que estou pagando minha conta premium individual, porém não estou usando, pois não tenho acesso a ela, a 3 meses eu fui assaltado e perdi o acesso ao meu numero de telefone, por isso nã...
  • Luan
  • Spotify Star
  • 64 Views
  • 1 replies
  • 0 likes
  • 64 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Impossible de passer de Premium a Duo

Salutations,Il m'est impossible de passer mon abonnement de Premium (actuellement depuis des années) à Duo. Je le fais depuis l'application Android, je sélectionne le nouvel abonnement et clique ensuite sur suivant, et cela me dit que le paiement n'e...

  • Casual Listener
  • Salutations, Il m'est impossible de passer mon abonnement de Premium (actuellement depuis des années) à Duo. Je le fais depuis l'application Android, je sélectionne le nouvel abonnement et clique ...
  • Matevoun
  • Casual Listener
  • 254 Views
  • 4 replies
  • 0 likes
  • 254 Views
  • 4 replies
  • 0 likes

Superuser Contribution welcome back supscription

I got popup in the app saying: ''welcome back supscription 1 month free'' I clicked it away but now i cant find a way to get the deal

  • Visitor
  • I got popup in the app saying: ''welcome back supscription 1 month free'' I clicked it away but now i cant find a way to get the deal
  • Kiril
  • Moderator
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution My profile says US, but when I try to resume premium, it takes me to the UK

I am trying to resume my premium membership, but when I click to go to the payment page, I get directed to the UK page. I have tried to re-save my profile (it has always said the US), but I still get directed to the UK page.

  • Visitor
  • I am trying to resume my premium membership, but when I click to go to the payment page, I get directed to the UK page. I have tried to re-save my profile (it has always said the US), but I still get...
  • Kiril
  • Moderator
  • 98 Views
  • 2 replies
  • 0 likes
  • 98 Views
  • 2 replies
  • 0 likes

Superuser Contribution Instead of applying coupon , i was charged for premium need refund

I got coupon from flipcart because of my purchase of a phone. Applying that coupon also i got charged for premium. Need my refund.

  • Visitor
  • I got coupon from flipcart because of my purchase of a phone. Applying that coupon also i got charged for premium. Need my refund.
  • Kiril
  • Moderator
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes