Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
So I just cancelled my spotify premium since I dont use it much nowadays. I only cancelled when I realised I was being charged. Do I get that money back? If not do I at least still have premium since I did get charged?
I deleted my old account without canceling my premium account (it’s a long story). I signed up for a new account but when I try to put my card in to buy premium it doesn’t go through. I’ve put everything in correctly but it keeps saying “something is...
PlanPremium/Premium DuoCountryNetherlands My Question or IssueMy Spotify account is in the Netherlands, and I have recently moved to Germany. I switched my Premium subscription to Premium Duo to share with my friend with a German Spotify account livi...
Trying to resubscribe to premium and the payment keeps failing. I've tried using different cards and it's still saying the same thing.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
PlanStudent Premium changed to Premium without notice CountryFrance My Question or IssueI just saw in my bank app that Spotify charged me 9,99 euros (so the Premium tarif) without any notice and while I'm still a student. It's the second time it's ha...
PlanFree/PremiumCountrygeorgiaDevicepc/huawei elateOperating Systemwindows 10, android 7 My Question or Issuesince spotify launched in georgia i wanted to purchase premium duo but the only option that we have is just premium for one account. how can ...
So, my plan was free up to now. My wife had premium for a long time.Yesterdy she signed us up for Duo and invited me. (We both live in Slovenia) I re-checked my address in my own profile, accepted the invite, and keep on getting a message, that the a...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan: FreeCountry: Czech RepublicI've been listening ads about 3 free months for free and when I finally decided to try Premium, it looks like it isn't offered anymore. Will be it be returned some day? I have my account for a year, but I haven't had ...
PlanFreeCountryIndiaDevicePC/Redmi Note 7 ProOperating SystemWindows 11/Android 10 My Question or IssueI made a payment to activate premium, with the first month free. I have never had premium before. But when I finished billing, 2 INR was debited, b...
PlanPremium for studentsCountryCzech Republic My Question or IssueHello! So it happaned that I accidentally upgraded my student subscription to family subcription. Could you please undo this change, return my payment method and refund me the money. I...
Spotify stole from me. I cancelled my subscription last month and spotify flat out stole from me. This is ridiculous. I better get my money back
So basically my ex moved out and she had a google home here that my Spotify account was attached to. Now, whenever she says "Hey google play this-or-that" it will use my Spotify account to play this-or-that. When I am in my account settings on the Sp...
PlanPremium, one person.CountryCanadaDeviceSamsung Galaxy 9/Windows Desktop My Issue For the last few years, I would pay for my spotify yearly. At first, someone gifted a year of spotify to me on christmas, so for the last few christmases I've been a...
What can I do?
Me and my girlfriend are using Spotify Premium with the Duo plan. She just texted me a couple hours back, that she can no longer log into Spotify and got a message stating that I changed my subscription or removed her from our account. I did neither ...
Hi so I just recently purchased the mini (1 week) plan on spotify but realised that I couldn’t download more than 30 songs AFTER the purchase. So without giving it a thought I bought the one month plan as well as it mentioned that in one month plan w...
My current Prepaid Premium subscription is going to expire on 23rd Aug. So can I renew it before date? Does it count from 24th Aug.?
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