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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Dian
  • Moderator
  • 48293 Views
  • 18 replies
  • 4 likes
  • 48293 Views
  • 18 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 29997 Views
  • 19 replies
  • 2 likes
  • 29997 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20930 Views
  • 6 replies
  • 1 likes
  • 20930 Views
  • 6 replies
  • 1 likes

I haven't used spotify premium in ages but I still got charged so I cancelled today.

So I just cancelled my spotify premium since I dont use it much nowadays. I only cancelled when I realised I was being charged. Do I get that money back? If not do I at least still have premium since I did get charged?

  • Visitor
  • So I just cancelled my spotify premium since I dont use it much nowadays. I only cancelled when I realised I was being charged. Do I get that money back? If not do I at least still have premium since...
  • ReCel
  • Gig Goer
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

I can’t buy premium after deleting my account

I deleted my old account without canceling my premium account (it’s a long story). I signed up for a new account but when I try to put my card in to buy premium it doesn’t go through. I’ve put everything in correctly but it keeps saying “something is...

  • Visitor
  • I deleted my old account without canceling my premium account (it’s a long story). I signed up for a new account but when I try to put my card in to buy premium it doesn’t go through. I’ve put everyt...
  • Maxim
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Duo: Address verification and region switching failed

PlanPremium/Premium DuoCountryNetherlands My Question or IssueMy Spotify account is in the Netherlands, and I have recently moved to Germany. I switched my Premium subscription to Premium Duo to share with my friend with a German Spotify account livi...

  • Casual Listener
  • Plan Premium/Premium Duo Country Netherlands   My Question or Issue My Spotify account is in the Netherlands, and I have recently moved to Germany. I switched my Premium subscription to Pr...
  • ti2zue7wgfgvvojty8mb
  • Visitor
  • 781 Views
  • 5 replies
  • 0 likes
  • 781 Views
  • 5 replies
  • 0 likes

Superuser Contribution Payment method fai

Trying to resubscribe to premium and the payment keeps failing. I've tried using different cards and it's still saying the same thing.

  • Visitor
  • Trying to resubscribe to premium and the payment keeps failing. I've tried using different cards and it's still saying the same thing.
  • Jeremy
  • Moderator
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Superuser Contribution payments: my funds are made available on 1st of every month

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Dian
  • Moderator
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

Superuser Contribution I canceled the account and still charged

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Dian
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

My student subscription changed to Premium

PlanStudent Premium changed to Premium without notice CountryFrance My Question or IssueI just saw in my bank app that Spotify charged me 9,99 euros (so the Premium tarif) without any notice and while I'm still a student. It's the second time it's ha...

  • Visitor
  • Plan Student Premium changed to Premium without notice   Country France    My Question or Issue I just saw in my bank app that Spotify charged me 9,99 euros (so the Premium tari...
  • Maxim
  • Spotify Star
  • 57 Views
  • 1 replies
  • 0 likes
  • 57 Views
  • 1 replies
  • 0 likes

Superuser Contribution my country (georgia) doesnt have premium duo

PlanFree/PremiumCountrygeorgiaDevicepc/huawei elateOperating Systemwindows 10, android 7 My Question or Issuesince spotify launched in georgia i wanted to purchase premium duo but the only option that we have is just premium for one account. how can ...

  • Casual Listener
  • Plan Free/Premium Country georgia Device pc/huawei elate Operating System windows 10, android 7   My Question or Issue since spotify launched in georgia i wanted to purchase premium du...
  • justbearcause
  • Newbie
  • 673 Views
  • 2 replies
  • 4 likes
  • 673 Views
  • 2 replies
  • 4 likes

Superuser Contribution Duo won't work due to "wrong address", but I live with my wife

So, my plan was free up to now. My wife had premium for a long time.Yesterdy she signed us up for Duo and invited me. (We both live in Slovenia) I re-checked my address in my own profile, accepted the invite, and keep on getting a message, that the a...

  • Casual Listener
  • So, my plan was free up to now. My wife had premium for a long time. Yesterdy she signed us up for Duo and invited me. (We both live in Slovenia)   I re-checked my address in my own profile...
  • Eni
  • Moderator
  • 425 Views
  • 12 replies
  • 0 likes
  • 425 Views
  • 12 replies
  • 0 likes

Cancel a plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

No more 3 month for free

Plan: FreeCountry: Czech RepublicI've been listening ads about 3 free months for free and when I finally decided to try Premium, it looks like it isn't offered anymore. Will be it be returned some day? I have my account for a year, but I haven't had ...

  • Visitor
  • Plan: Free Country:  Czech Republic I've been listening ads about 3 free months for free and when I finally decided to try Premium, it looks like it isn't offered anymore. Will be it...
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not activating

PlanFreeCountryIndiaDevicePC/Redmi Note 7 ProOperating SystemWindows 11/Android 10 My Question or IssueI made a payment to activate premium, with the first month free. I have never had premium before. But when I finished billing, 2 INR was debited, b...

  • Casual Listener
  • Plan Free Country India Device PC/Redmi Note 7 Pro Operating System Windows 11/Android 10   My Question or Issue I made a payment to activate premium, with the first month free. I have...
  • Reine712
  • Casual Listener
  • 205 Views
  • 2 replies
  • 0 likes
  • 205 Views
  • 2 replies
  • 0 likes

Superuser Contribution Subscription return

PlanPremium for studentsCountryCzech Republic My Question or IssueHello! So it happaned that I accidentally upgraded my student subscription to family subcription. Could you please undo this change, return my payment method and refund me the money. I...

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  • Newbie
  • Plan Premium for students Country Czech Republic   My Question or Issue Hello! So it happaned that I accidentally upgraded my student subscription to family subcription. Could you please u...
  • Eni
  • Moderator
  • 226 Views
  • 3 replies
  • 0 likes
  • 226 Views
  • 3 replies
  • 0 likes

Superuser Contribution Subscription

Spotify stole from me. I cancelled my subscription last month and spotify flat out stole from me. This is ridiculous. I better get my money back

  • Visitor
  • Spotify stole from me. I cancelled my subscription last month and spotify flat out stole from me. This is ridiculous. I better get my money back 
  • Novy
  • Moderator
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Spotify was connected to Ex Girlfriend's Google Home. How do I remove it?

So basically my ex moved out and she had a google home here that my Spotify account was attached to. Now, whenever she says "Hey google play this-or-that" it will use my Spotify account to play this-or-that. When I am in my account settings on the Sp...

  • Newbie
  • So basically my ex moved out and she had a google home here that my Spotify account was attached to. Now, whenever she says "Hey google play this-or-that" it will use my Spotify account to ...
  • iseedarren
  • Casual Listener
  • 583 Views
  • 3 replies
  • 0 likes
  • 583 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution How to pay for spotify yearly

PlanPremium, one person.CountryCanadaDeviceSamsung Galaxy 9/Windows Desktop My Issue For the last few years, I would pay for my spotify yearly. At first, someone gifted a year of spotify to me on christmas, so for the last few christmases I've been a...

  • Casual Listener
  • Plan Premium, one person. Country Canada Device Samsung Galaxy 9/Windows Desktop    My Issue For the last few years, I would pay for my spotify yearly. At first, someone gifted a y...
  • Yordan
  • Moderator
  • 16151 Views
  • 5 replies
  • 0 likes
  • Account
    Account subscription
    Premium help
    Subscription
    Subscription payment options
    yearly
  • 16151 Views
  • 5 replies
  • 0 likes

Superuser Contribution Sudden cancellation of my Duo Subscription

Me and my girlfriend are using Spotify Premium with the Duo plan. She just texted me a couple hours back, that she can no longer log into Spotify and got a message stating that I changed my subscription or removed her from our account. I did neither ...

  • Regular
  • Me and my girlfriend are using Spotify Premium with the Duo plan. She just texted me a couple hours back, that she can no longer log into Spotify and got a message stating that I changed my subscript...
  • Vedista
  • Newbie
  • 584 Views
  • 2 replies
  • 0 likes
  • cancellation
    Duo
    Premium
    Subscription
  • 584 Views
  • 2 replies
  • 0 likes

Upgrading from a mini plan to a one month plan

Hi so I just recently purchased the mini (1 week) plan on spotify but realised that I couldn’t download more than 30 songs AFTER the purchase. So without giving it a thought I bought the one month plan as well as it mentioned that in one month plan w...

  • Visitor
  • Hi so I just recently purchased the mini (1 week) plan on spotify but realised that I couldn’t download more than 30 songs AFTER the purchase. So without giving it a thought I bought the one month pl...
  • Maxim
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Renewal before Premium Expiry

My current Prepaid Premium subscription is going to expire on 23rd Aug. So can I renew it before date? Does it count from 24th Aug.?

  • Regular
  • My current Prepaid Premium subscription is going to expire on 23rd Aug. So can I renew it before date? Does it count from 24th Aug.?
  • Mario
  • Spotify Legend
  • 3957 Views
  • 7 replies
  • 0 likes
  • 3957 Views
  • 7 replies
  • 0 likes

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