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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52432 Views
  • 23 replies
  • 4 likes
  • 52432 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32857 Views
  • 19 replies
  • 2 likes
  • 32857 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22135 Views
  • 8 replies
  • 1 likes
  • 22135 Views
  • 8 replies
  • 1 likes

Re: Van primium naar family

Ik heb betaald die o,o1 cent. meerdere malen al maar het abonnement is niet bruikbaar voor andere van de familie.\Hoe kan dir?

  • Visitor
  • Ik heb betaald die o,o1 cent. meerdere malen al maar het abonnement is niet bruikbaar voor andere van de familie . \Hoe kan dir?  
  • Luan
  • Spotify Star
  • 46 Views
  • 1 replies
  • 0 likes
  • 46 Views
  • 1 replies
  • 0 likes

Superuser Contribution cancelacion de mi suscripcion

Cordial saludonecesito ayuda, al principio use version free, luego decidi usar la version premium interesada en el plan familiar a futuro, pense que ustedes avisarian si queria seguir usando premium para empezar a realizar los pagos o cambiar de plan...

  • Casual Listener
  • Cordial saludo necesito ayuda, al principio use version free, luego decidi usar la version premium interesada en el plan familiar a futuro, pense que ustedes avisarian si queria seguir usando premiu...
  • Yordan
  • Moderator
  • 365 Views
  • 3 replies
  • 0 likes
  • 365 Views
  • 3 replies
  • 0 likes

Superuser Contribution Move to another country; change payment details

I have movedc to a new country and wish to update my payment details and my premium subscription. Following the instructions tells me to Update my payment details with my new card and then Spotify will prompt me to change countries; wrong. it doesn't...

  • Newbie
  • I have movedc to a new country and wish to update my payment details and my premium subscription. Following the instructions tells me to Update my payment details with my new card and then Spotify wi...
  • Dian
  • Moderator
  • 202 Views
  • 3 replies
  • 1 likes
  • 202 Views
  • 3 replies
  • 1 likes

Australian account being charged in internationally currency (£GBP)

PlanPremium FamilyCountryAustralia My Question or IssueI am and always have been based in Aus with a family subscription which should be $17.99. I have recently noticed that for the last year, from October 2019, I have been charged the AUD equivalent...

  • Casual Listener
  • Plan Premium Family Country Australia   My Question or Issue I am and always have been based in Aus with a family subscription which should be $17.99. I have recently noticed that for the ...
  • SimK1
  • Visitor
  • 401 Views
  • 4 replies
  • 0 likes
  • 401 Views
  • 4 replies
  • 0 likes

Solved!! Subscription cancelled by its own.

Plan Free/Premium Country Turkey Device Macbook Pro 14' Operating System MacOS My Question or Issue Hi. I've paid for my subscription for 18 months (the screenshot is below), but yesterday I was thrown out from my account and my plan changed to 'Free...

  • Casual Listener
  • Plan Free/Premium Country Turkey Device Macbook Pro 14' Operating System MacOS   My Question or Issue Hi. I've paid for my subscription for 18 months (the screenshot is below...
  • SergeiGL
  • Casual Listener
  • 162 Views
  • 4 replies
  • 0 likes
  • 162 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cancelei a assinatura e me cobraram

No mês anterior, cancelei a assinatura e hoje novamente foi debitado o valor de R$24,90. Não vou mais utilizar o app e quero o valor estornado.

  • Visitor
  • No mês anterior, cancelei a assinatura e hoje novamente foi debitado o valor de R$24,90. Não vou mais utilizar o app e quero o valor estornado.
  • OscarDC
  • Moderator
  • 64 Views
  • 1 replies
  • 1 likes
  • 64 Views
  • 1 replies
  • 1 likes

Superuser Contribution Change on suscription

Hi! everyoneI used to have a student subscription to Spotify, but now I got the duo subscription. I changed it already to the duo one. Do you know if I'll get charged the student one also? or how can I avoid this?

  • Casual Listener
  • Hi! everyone I used to have a student subscription to Spotify, but now I got the duo subscription. I changed it already to the duo one. Do you know if I'll get charged the student one also? or how c...
  • OscarDC
  • Moderator
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Spotify gift card

I bought my Spotify Premium gift card from Safeway about an hour ago. I’m going on a trip and I though this would be an excellent opportunity to buy it. Once I typed in the code, it asked for my email. I put in my regular email, as I thought that’s t...

  • Visitor
  • I bought my Spotify Premium gift card from Safeway about an hour ago. I’m going on a trip and I though this would be an excellent opportunity to buy it. Once I typed in the code, it asked for my emai...
  • Sebasty
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

I can’t enter card details to pay for a subscription

I’m trying to resubscribe to a premium plan, but I when I click on the plan I want, the payment page does not include the input boxes in which I should ordinarily enter my card details and pay. It says “credit or debit cards” with the Visa and Master...

  • Newbie
  • I’m trying to resubscribe to a premium plan, but I when I click on the plan I want, the payment page does not include the input boxes in which I should ordinarily enter my card details and pay. It sa...
  • Maxim
  • Spotify Star
  • 65 Views
  • 1 replies
  • 0 likes
  • 65 Views
  • 1 replies
  • 0 likes

Superuser Contribution I need to unsubscribe my account but I have no way to log in

PlanPremiumCountryArgentina DeviceNotebook, Motorola moto g Operating SystemAndroid My Question or IssueHi guys. I really need to unsubscribe my account because ican´t log in. I´ve opened my spotify account thru Facebook then i deleted my facebook ac...

  • Casual Listener
  •   Plan Premium Country Argentina   Device Notebook, Motorola moto g  Operating System Android    My Question or Issue Hi guys. I really need to unsubscribe my acc...
  • EliBagilet20
  • Casual Listener
  • 92 Views
  • 3 replies
  • 0 likes
  • 92 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problem with Premium Family payment

PlanPremium FamilyCountry France Device(Samsung Galaxy S9, Macbook Air late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I'm now into the second week of trying to renew my Premium Family account. Each time I have tried to make the pay...

  • Regular
  • Plan Premium Family Country France   Device (Samsung Galaxy S9, Macbook Air late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I'm now into the second week ...
  • Yordan
  • Moderator
  • 154 Views
  • 5 replies
  • 0 likes
  • 154 Views
  • 5 replies
  • 0 likes

After upgrading my account my profile split into 2 and i lost my following and followers list.

PlanPremium 3 monthsCountry Operating System(Windows 11) My Question or IssueI just upgraded my account and when I logged out and logged in back, my pfp, followers and following list was gone. I can search my name and see my old profile. I can even f...

  • Visitor
  •   Plan Premium 3 months Country   Operating System (Windows 11)   My Question or Issue I just upgraded my account and when I logged out and logged in back, my pfp,  follo...
  • Maxim
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

SPOTIFY FOR UKRAINIAN

I’m Ukrainian and I heard that you give free Spotify Premium subscription for us , how can I get that , ‘cause I can’t see any way to get it in app.

  • Visitor
  • I’m Ukrainian and I heard that you give free Spotify Premium subscription for us , how can I get that , ‘cause I can’t see any way to get it in app.
  • Maxim
  • Spotify Star
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

Superuser Contribution "You've discovered a premium feature" every time I try to save my playlists

PlanPremiumCountryCosta RicaDeviceS10+ My Question or IssueFor about a week now, every time I open the app or go to save ANY playlist, I get a pop up saying it's a Premium feature. I have the premium family plan, and had no issues in the past until n...

  • Newbie
  •   Plan Premium Country Costa Rica Device S10+   My Question or Issue For about a week now, every time I open the app or go to save ANY playlist, I get a pop up saying it's a Premiu...
  • OscarDC
  • Moderator
  • 22116 Views
  • 14 replies
  • 1 likes
  • 22116 Views
  • 14 replies
  • 1 likes

Superuser Contribution VALID PAYMENT ADDRESS

I ENTER MY EXACT ADDRESS AS IT APPEARS ON MY STATEMENTS YET IT DOESNT ACCEPT IT AS VALID, I RECENTLY GOT A NEW BANK CARD BUT THE ADDRESS IS THE SAME AS ITS ALWAYS BEEN, PLEASE ADVISE, MY ACCOUNT IS DELIQUENT

  • Visitor
  • I ENTER MY EXACT ADDRESS AS IT APPEARS ON MY STATEMENTS YET IT DOESNT ACCEPT IT AS VALID, I RECENTLY GOT A NEW BANK CARD BUT THE ADDRESS IS THE SAME AS ITS ALWAYS BEEN, PLEASE ADVISE, MY ACCOUNT IS D...
  • Novy
  • Moderator
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't pay for premium

I stopped paying for premium a few months ago but now I wanna start my Premium account again. However whenever I type in my credit card info it says "payment failed". The card isn't the issue it works fine otherwise. It also isn't a connection issue ...

  • Visitor
  • I stopped paying for premium a few months ago but now I wanna start my Premium account again. However whenever I type in my credit card info it says "payment failed". The card isn't the issue it work...
  • Novy
  • Moderator
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Spotify Duo

Hello, Due to a change of banking account, and temporarely not able to pay by Credit Card, I bought a pre-paid card. But when I try to add it to my account, it says unable to redeem code, due to Spotify duo not payable via prepaid???Is this normal?

  • Newbie
  • Hello,    Due to a change of banking account, and temporarely not able to pay by Credit Card, I bought a pre-paid card. But when I try to add it to my account, it says unable to redeem co...
  • Taylith
  • Rising Star 3
  • 106 Views
  • 2 replies
  • 1 likes
  • 106 Views
  • 2 replies
  • 1 likes

Subscription plan

HiI started a 3 months plan in april for 109 SEK a month. What will it cost me in August? kind regards Klara Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Hi I started a 3 months plan in april for 109 SEK a month. What will it cost me in August?  kind regards    Klara     Device (iPhone 8, Samsung Galaxy 9, Macbook ...
  • Taylith
  • Rising Star 3
  • 59 Views
  • 1 replies
  • 1 likes
  • 59 Views
  • 1 replies
  • 1 likes

Duplicate subscriptions

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 65 Views
  • 1 replies
  • 0 likes
  • 65 Views
  • 1 replies
  • 0 likes