Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Newbie
- 62591 Views
- 43 replies
- 3 likes
- 62591 Views
- 43 replies
- 3 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 8119 Views
- 23 replies
- 2 likes
- 8119 Views
- 23 replies
- 2 likes
Superuser Contribution un able to redeem gift card
PlanfreeCountryukDevicewindows pcOperating Systemwin 11 My Question or Issuemy gift card is new and i cant redeem it if have double checked the code and it was correct
- Plan free Country uk Device windows pc Operating System win 11 My Question or Issue my gift card is new and i cant redeem it if have double checked the code and it was correct
-
-
- Casual Listener
- 157 Views
- 2 replies
- 0 likes
- 157 Views
- 2 replies
- 0 likes
Superuser Contribution I was talking to a worker
She was helping me get a refund
- She was helping me get a refund
-
-
- Moderator
- 102 Views
- 1 replies
- 0 likes
- 102 Views
- 1 replies
- 0 likes
Superuser Contribution Premium account but still ads and can't add members
2 months payment but can't add members
- 2 months payment but can't add members 😕
-
-
- Moderator
- 112 Views
- 1 replies
- 0 likes
- 112 Views
- 1 replies
- 0 likes
Superuser Contribution récupérer la playlist d'un mort
Bonjour, j'ai pris un abonnement duo pour mon fils et moi. Mon fils est mort et je voudrais récupérer sa playlist. Son téléphone n'est plus utilisable. Est-il possible de la récupérer sur mon ordinateur ? Je vous remercie de votre aide.
- Bonjour, j'ai pris un abonnement duo pour mon fils et moi. Mon fils est mort et je voudrais récupérer sa playlist. Son téléphone n'est plus utilisable. Est-il possible de la récupérer sur mon ordinat...
-
-
- Moderator
- 94 Views
- 1 replies
- 0 likes
- 94 Views
- 1 replies
- 0 likes
My current premium membership was bought with a gift card.
Can I buy another gift card to get back to premium for another yesr?
- Can I buy another gift card to get back to premium for another yesr?
-
-
- Spotify Star
- 99 Views
- 1 replies
- 0 likes
- 99 Views
- 1 replies
- 0 likes
Solved!! Spotify paid subscription not working
Good afternoon. I purchased a paid subscription from you yesterday, the money was charged, but my account is still on the free versionI have a receipt of paymentOn the computer version, it is now possible to select tracks in playlists, but on the pho...
- Good afternoon. I purchased a paid subscription from you yesterday, the money was charged, but my account is still on the free version I have a receipt of payment On the computer version, it is n...
-
-
- Casual Listener
- 114 Views
- 2 replies
- 0 likes
- 114 Views
- 2 replies
- 0 likes
Change Plan - not working
My Question or IssueI swapped from Duo plan to Individual, but it's not showing in my Spotify account. PayPal sent an email saying payment has been stopped, but my Spotify account still shows Duo as current my plan, with PayPal as the payment source....
- My Question or Issue I swapped from Duo plan to Individual, but it's not showing in my Spotify account. PayPal sent an email saying payment has been stopped, but my Spotify account still shows Duo a...
-
-
- Spotify Star
- 161 Views
- 1 replies
- 1 likes
- 161 Views
- 1 replies
- 1 likes
Ya realice el pago y no me llega el correo para iniciar
No me había fijado que no tenía espacio para recibir el correo por lo cual no me llegó el correo cuando realice el pago
- No me había fijado que no tenía espacio para recibir el correo por lo cual no me llegó el correo cuando realice el pago
-
-
- Spotify Star
- 114 Views
- 1 replies
- 0 likes
- 114 Views
- 1 replies
- 0 likes
When will U.S. users get a music-only subscription tier?
Spotify premium individual, dual and family subscriptions in the U.S. and other regions have been converted into the music+audiobook "bundle" for which Spotify is now asking $16.99/mo. I never asked for 15 hours of audiobooks. Can we have the music-o...
- Spotify premium individual, dual and family subscriptions in the U.S. and other regions have been converted into the music+audiobook "bundle" for which Spotify is now asking $16.99/mo. I never asked ...
-
-
- Spotify Star
- 119 Views
- 1 replies
- 1 likes
- 119 Views
- 1 replies
- 1 likes
Cancelling Subscription
PlanPremiumCountryUKDeviceiPhone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHiI have recently discovered that my daughter, who is blind, is paying a monthly payment (currently £11.99) by recurring bank instalments, an...
- Plan Premium Country UK Device iPhone Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi I have recently discovered that my daughter, who is...
-
-
- Spotify Star
- 101 Views
- 1 replies
- 0 likes
- 101 Views
- 1 replies
- 0 likes
I have a premium subscription but still got advertisements
my account has a premium mini subscription, but when I play music on Spotify desktop, I still have advertisements
- my account has a premium mini subscription, but when I play music on Spotify desktop, I still have advertisements
-
-
- Spotify Star
- 99 Views
- 1 replies
- 0 likes
- 99 Views
- 1 replies
- 0 likes
Superuser Contribution Is there an annual subscription plan
I want to take a family annual subscription plan and pay at once
- I want to take a family annual subscription plan and pay at once
-
-
- Moderator
- 113 Views
- 1 replies
- 0 likes
- 113 Views
- 1 replies
- 0 likes
I can't enter credit card security code
I need to update my credit card - I can enter the number and expiry date OK, but the cursor does not appear in the security card section, although it highlights when the mouse cursor is on it.Yes numlock is on - doesn't work with either set of keyboa...
- I need to update my credit card - I can enter the number and expiry date OK, but the cursor does not appear in the security card section, although it highlights when the mouse cursor is on it. Yes...
-
-
- Newbie
- 85 Views
- 1 replies
- 0 likes
- 85 Views
- 1 replies
- 0 likes
If I combine accounts will I lose my playlists
We are looking to move to a duo account and wondering if the person changing or closing their single account will lose their playlists when we combine?
- We are looking to move to a duo account and wondering if the person changing or closing their single account will lose their playlists when we combine?
-
-
- Spotify Star
- 138 Views
- 1 replies
- 0 likes
- 138 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Just bought premium plan but the account is still free
I just bought premium plan on Spotify website, it said on the website my account is already premium. But in the app my account is still free. I tried to clear cache, log out, and uninstall, but my account is still free on the app. What do I do?
- I just bought premium plan on Spotify website, it said on the website my account is already premium. But in the app my account is still free. I tried to clear cache, log out, and uninstall, but my ac...
-
-
- Not applicable
- 2487 Views
- 30 replies
- 2 likes
- 2487 Views
- 30 replies
- 2 likes
Superuser Contribution I bought spotify mini, but I am unable to play songs in offline mode in my desktop app.
I bought spotify mini, but I am unable to play songs in offline mode in my desktop app.PlanSpotify Premium MiniCountryIndia DeviceMac book pro My Question or IssueI bought spotify premium mini, but I am unable to play songs in offline mode in my desk...
- I bought spotify mini, but I am unable to play songs in offline mode in my desktop app. Plan Spotify Premium Mini Country India Device Mac book pro My Question or Issue...
-
-
- Moderator
- 116 Views
- 1 replies
- 0 likes
- 116 Views
- 1 replies
- 0 likes
I can update my subscription to Credit Card
PlanPremiumCountryPhilippines DeviceiPhone 12, PCOperating SystemiOS 17, Windows 10 My Question or IssueI wanted to update my subscription/payment method by changing it to credit card but whenever I try to click the Update card or update payment deta...
- Plan Premium Country Philippines Device iPhone 12, PC Operating System iOS 17, Windows 10 My Question or Issue I wanted to update my subscription/payment method by chan...
-
-
- Rising Star 3
- 118 Views
- 1 replies
- 1 likes
- 118 Views
- 1 replies
- 1 likes
Damaged Code on the gift card
Hey.The Code on the back of my gift card is damaged so that I can‘t read ist anymore. What can I do?
- Hey. The Code on the back of my gift card is damaged so that I can‘t read ist anymore. What can I do?
-
-
- Visitor
- 4947 Views
- 2 replies
- 0 likes
- 4947 Views
- 2 replies
- 0 likes
Superuser Contribution Cómo puedo cancelar una suscripción que yo pago pero que no es mía?
Pago todos los meses una suscripción de mi hijo pero él ya no vive en Argentina hace 3 años. La tuve que pagar todo este tiempo porque no es fácil darle de baja. Es increíble que para registrarse sea tan fácil y para darle de baja, tan difícil. Estoy...
- Pago todos los meses una suscripción de mi hijo pero él ya no vive en Argentina hace 3 años. La tuve que pagar todo este tiempo porque no es fácil darle de baja. Es increíble que para registrarse sea...
-
-
- Moderator
- 127 Views
- 1 replies
- 1 likes
- 127 Views
- 1 replies
- 1 likes
Moving from Family to Duo
My husband and I were recently on a family plan with my brother who lived with us for a couple of years. My brother has since moved out so when we got a notification last week to confirm our address, my husband and I decided to let our accounts rever...
- My husband and I were recently on a family plan with my brother who lived with us for a couple of years. My brother has since moved out so when we got a notification last week to confirm our address,...
-
-
- Spotify Star
- 216 Views
- 5 replies
- 0 likes
- 216 Views
- 5 replies
- 0 likes