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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 12519 Views
  • 24 replies
  • 2 likes
  • 12519 Views
  • 24 replies
  • 2 likes

how do i get a refund from a charge that was a mistake ?

I was using a free trial that was made sometime possibly 3 months ago. I forgot to cancel the trial until I saw the charge on my card. My trial ended yesterday around 2:26 pm (when I got charged) and as soon as I saw the charge I canceled right then ...

  • Visitor
  • I was using a free trial that was made sometime possibly 3 months ago. I forgot to cancel the trial until I saw the charge on my card. My trial ended yesterday around 2:26 pm (when I got charged) and...
  • Yayi_1562
  • Visitor
  • 1625 Views
  • 2 replies
  • 0 likes
  • 1625 Views
  • 2 replies
  • 0 likes

Duo Plan can’t add family

I am on the Duo plan and have been trying to add my family for a very long time.Despite it being the EXACT same address being entered (we know where we live thank you) it still refuses to recognise it add her.it’s getting really annoying and have tri...

  • Casual Listener
  • I am on the Duo plan and have been trying to add my family for a very long time. Despite it being the EXACT same address being entered (we know where we live thank you) it still refuses to recognise...
  • Maxim
  • Spotify Star
  • 124 Views
  • 3 replies
  • 0 likes
  • 124 Views
  • 3 replies
  • 0 likes

Why did they charge me for the trial period?

yesterday I signed up for Spotify premium, it was a free trial subscription for 3 months, nowhere was it written that they would withdraw money from me now. but also yesterday money was withdrawn from my account. how should I understand this? After a...

  • Visitor
  •   yesterday I signed up for Spotify premium, it was a free trial subscription for 3 months, nowhere was it written that they would withdraw money from me now. but also yesterday money was withd...
  • Maxpower1
  • Casual Listener
  • 367 Views
  • 2 replies
  • 0 likes
  • 367 Views
  • 2 replies
  • 0 likes

Superuser Contribution subscription

paid for the subscription on 10/02/2024 and they wrote to me that the next withdrawal will occur on 10/06/2024. why should i pay after 4 days, what's wrong?

  • Visitor
  • paid for the subscription on 10/02/2024 and they wrote to me that the next withdrawal will occur on 10/06/2024. why should i pay after 4 days, what's wrong?
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

How do I avail rupees 299 for 12 months of spotify premium offer again?

A year ago, I got an offer in my spotify app that 12 months of premium is available for 299 rupees and I got the offer. My plan is now about to end after which I have to pay 119 per month, how do I avail the 299/year premium plan again? PlanPremiumCo...

  • Visitor
  • A year ago, I got an offer in my spotify app that 12 months of premium is available for 299 rupees and I got the offer. My plan is now about to end after which I have to pay 119 per month, how do I a...
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free żabka spotify premium

English:Hi i have problem that Polish people can have i claimed free spotify premium from żabka za 500 żappsów but when i want to redemn my code it want my credit card numberPolski: Witam przychodze z problemem a mianowicie odebralem darmowe 3 miesia...

  • Newbie
  • English:Hi i have problem that Polish people can have i claimed free spotify premium from żabka za 500 żappsów but when i want to redemn my code it want my credit card number Polski: Witam przychodz...
  • Dessi
  • Moderator
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reclame una oferta de premium por 3 meses gratis y ahora me quieren pagar

Reclame una oferta que decía " 3 meses de Spotify premium gratis" y ahora estoy confundido por qué estaba revisando mi plan ( el gratis) y me dice que el 12/10 me van a empezar a cobrar 2,499,00 hasta el 10/12

  • Visitor
  • Reclame una oferta que decía " 3 meses de Spotify premium gratis" y ahora estoy confundido por qué estaba revisando mi plan ( el gratis) y me dice que el 12/10 me van a empezar a cobrar 2,499,00 hast...
  • Joan
  • Moderator
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

I couldn't redeem my 10 USD code from Arabi Bank points system

I couldn't redeem my 10 USD code from Arabi Bank points system, i figure this is because i picked US dollars for the code when i live in Jordan; however there was no Jordanian dinar code. I tried resolving this method by using a VPN (assigned to the ...

  • Visitor
  • I couldn't redeem my 10 USD code from Arabi Bank points system, i figure this is because i picked US dollars for the code when i live in Jordan; however there was no Jordanian dinar code. I tried res...
  • Maxim
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Solved!! Payment charged but Spotify is still not premium

Spotify told me that my 1 Month Individual Subscription was running out, so I went to the website and payed for the subscription again, as usual. My credit card then did a payment of exactly 7,00 BRL, which is odd, since the price of this subscriptio...

  • Casual Listener
  • Spotify told me that my 1 Month Individual Subscription was running out, so I went to the website and payed for the subscription again, as usual. My credit card then did a payment of exactly 7,00 BRL...
  • bwounded
  • Casual Listener
  • 1061 Views
  • 6 replies
  • 0 likes
  • 1061 Views
  • 6 replies
  • 0 likes

Change my billing date

I need to change my billing cycle to correspond with my monthly deposit. I will pay the extra money to prorate if necessary.

  • Casual Listener
  • I need to change my billing cycle to correspond with my monthly deposit. I will pay the extra money to prorate if necessary.
  • AdamDamon
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Solved!! Spotify keeps on asking me to update my payment details

Why does this thing keeps on asking me to update my payment details when we did not even change our location nor our credit cards. My father is skeptical because it might be a hacker who's trying to get his credit card details. I need some affirmatio...

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  • Visitor
  •   Why does this thing keeps on asking me to update my payment details when we did not even change our location nor our credit cards. My father is skeptical because it might be a hacker who's tr...
  • Anneb22
  • Visitor
  • 6088 Views
  • 2 replies
  • 0 likes
  • 6088 Views
  • 2 replies
  • 0 likes

Superuser Contribution Do y’all accept 2 different forms of payments to pay for subscription

I don’t have the entire amount for premium on any one card . I have the total is you can split the payment. i.e. on card (1) y’all charge (X) amount and on card (2) y’all charge what the remaining amount.

  • Visitor
  • I don’t have the entire amount for premium on any one card . I have the total is you can split the payment. i.e. on card (1) y’all charge (X) amount and on card (2) y’all charge what the remaining...
  • Vasil
  • Moderator
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hi there! I just want to check Spotify has received my new debit card detai

I lost my previous debit card and had to get a new one. Spotify emailed me about not receiving September's payment. I think the payment has now gone through on my new debit card. Just checking all is OK!

  • Visitor
  • I lost my previous debit card and had to get a new one. Spotify emailed me about not receiving September's payment. I think the payment has now gone through on my new debit card. Just checking all is...
  • Joan
  • Moderator
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

What is the extra 2 dollar charge?

I saw a charge this month for an additional 2 dollars, does anyone know what this charge is for?

  • Visitor
  • I saw a charge this month for an additional 2 dollars, does anyone know what this charge is for?
  • Maxim
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Duo premium/Student Premium

PlanDuo PremiumCountryUSADevice(2 Samsung Galaxy S24 ultra, desktop, and used on PS5)Operating System(Android 14, Windows 11, Orbis OS) My QuestionHow will changing from Premium Duo to Premium Student affect both my and the other account? I have a pr...

  • Newbie
  •   Plan Duo Premium Country USA Device (2 Samsung Galaxy S24 ultra, desktop, and used on PS5) Operating System (Android 14, Windows 11, Orbis OS)   My Question How will changing f...
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

How to switch from individual to student when it doesn't want to process?

I attempt to switch from the normal 11.99 premium to the student plan, and it let's me, however the changes never process and it continues like I never pressed change plan. If it helps, I canceled premium before this and attempted to renew it before ...

  • Visitor
  • I attempt to switch from the normal 11.99 premium to the student plan, and it let's me, however the changes never process and it continues like I never pressed change plan. If it helps, I canceled pr...
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Billed for 2 subscriptions even though I cancelled one of them

I used to have premium indivual but cancelled it to use premium duo with a friend, and I still get billed for the individual plan every month and have no way to re cancel it PlanPremiumCountryCosta Rica

  • Visitor
  • I used to have premium indivual but cancelled it to use premium duo with a friend, and I still get billed for the individual plan every month and have no way to re cancel it  Plan Premium Cou...
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Hulu subscription

Hi I just got a Spotify premium student plan, and my Spotify is working, but I can't get my free Hulu subscription to work. I already activated my Hulu account on the Spotify website and even have a profile on Hulu, but Hulu keeps trying to get me to...

  • Newbie
  • Hi I just got a Spotify premium student plan, and my Spotify is working, but I can't get my free Hulu subscription to work. I already activated my Hulu account on the Spotify&nbsp...
  • Not applicable
  • 946 Views
  • 2 replies
  • 0 likes
  • 946 Views
  • 2 replies
  • 0 likes