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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5960 Views
  • 23 replies
  • 2 likes
  • 5960 Views
  • 23 replies
  • 2 likes

I do Not want a DJ on my account

A DJ keeps showing up on my acct I do not want any part of this premium only and nothing else

  • Visitor
  • A DJ keeps showing up on my acct I do not want any part of this premium only and nothing else
  • Billy-J
  • Spotify Star
  • 65 Views
  • 1 replies
  • 0 likes
  • 65 Views
  • 1 replies
  • 0 likes

comment se desinscrire de spotify

je me suis inscrit sur un nouveau compte ce matin car je n'arrivait pas a me connecter a mon compte premium,je voudrais supprimer ce nouveau compte et retrouver l'ancien.est ce clair?

  • Visitor
  • je me suis inscrit sur un nouveau compte ce matin car je n'arrivait pas a me connecter a mon compte premium,je voudrais supprimer ce nouveau compte et retrouver l'ancien.est ce clair?
  • Billy-J
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Solved!! After joining a family Premium, how do I cancel my previous Premium plan?

I've had my own premium plan for years. Now I've joined a family plan that my spouse manages. Do I need to cancel my previous plan to avoid double billing or does that happen automatically?

  • Visitor
  • I've had my own premium plan for years. Now I've joined a family plan that my spouse manages. Do I need to cancel my previous plan to avoid double billing or does that happen automatically?
  • AdamDam
  • Spotify Star
  • 155 Views
  • 1 replies
  • 1 likes
  • 155 Views
  • 1 replies
  • 1 likes

I paid my premium suscription but it doesnt work

Last Saturday, I paid for my premium subscription, my credit card was charged, but the premium subscription was not activated, and the email confirmation never arrived. How can I activate my subscription?Thank you.

  • Newbie
  • Last Saturday, I paid for my premium subscription, my credit card was charged, but the premium subscription was not activated, and the email confirmation never arrived. How can I activate my subscrip...
  • osornios
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

I an getting ads on my Premium subscription

I bought the Premium plan and am getting ads. Make it stop

  • Visitor
  • I bought the Premium plan and am getting ads. Make it stop
  • Maxim
  • Spotify Star
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Paying for duo but not using it, would like refund

I have been paying for Spotify Premium Duo for a long time (maybe over a year) and sending the link to my husband to join. Every time he tries the link it says error. This seems like a rip off, but life gets so busy we keep saying we’ll get to the bo...

  • Casual Listener
  • I have been paying for Spotify Premium Duo for a long time (maybe over a year) and sending the link to my husband to join. Every time he tries the link it says error. This seems like a rip off, but l...
  • Maxim
  • Spotify Star
  • 125 Views
  • 3 replies
  • 0 likes
  • 125 Views
  • 3 replies
  • 0 likes

two separate premium accounts merging to premium duo?

PlanPremium/ Premium Duo CountryGermany Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMe and my partner have to separate Spotify premium accounts for years. We do ...

  • Visitor
  •   Plan Premium/ Premium Duo  Country Germany    Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) ...
  • AdamDam
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

I have been logged out of my Premium Duo subscription.

My account says I'm not part of our household DUO subscription. But when my husband sends me the link to subscribe, it tells me that I am already part of the subscription?

  • Visitor
  • My account says I'm not part of our household DUO subscription. But when my husband sends me the link to subscribe, it tells me that I am already part of the subscription?
  • Bittencourt
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Solved!! Ad still pop up even though i already pay premium mini

PlanPremium miniCountryIndonesiaDeviceOperating System(Androis, windows.) My Question or IssueI already paid for premium mini but ads still pop up, it didnt occur on my smartphone (not yet at least) but on windows spotify app ads still pop up, if som...

  • Casual Listener
  • Plan Premium mini Country Indonesia Device Operating System (Androis, windows.)   My Question or Issue I already paid for premium mini but ads still pop up, it didnt occur on my smartph...
  • Maxim
  • Spotify Star
  • 164 Views
  • 3 replies
  • 0 likes
  • 164 Views
  • 3 replies
  • 0 likes

Unable to print reciepts due to background change

Since Spotify changed the receipts page background to black with white text, receipts now appear as invisible/blank when trying to create PDFs. 臘 To whoever made this change, please revert it back or give us a 'save receipt' button as there's no othe...

  • Casual Listener
  • Since Spotify changed the receipts page background to black with white text, receipts now appear as invisible/blank when trying to create PDFs. 🤦   To whoever made this change, please revert ...
  • 31l3ebstqvsu4usgscgz
  • Casual Listener
  • 647 Views
  • 12 replies
  • 4 likes
  • 647 Views
  • 12 replies
  • 4 likes

Subscription renewal after a long time

Hello there fellow Spotify users! I've been using my account for about two years now and recently I lost the ability to pay for subscription (credit card issues), so i had to go to another streaming service where i got a nice offer to use it for 1 wh...

  • Casual Listener
  • Hello there fellow Spotify users!  I've been using my account for about two years now and  recently I lost the ability to pay for subscription (credit card issues), so i had to go to anoth...
  • Bittencourt
  • Spotify Star
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Link Spotify to Patreon

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Billy-J
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

My premium plan showing me costs in Singapore dollars and I am in India. How do I fix this?

I am unable to upgrade to premium because I am being shown premium charges in SGD instead of INR. How do I fix this?

  • Visitor
  • I am unable to upgrade to premium because I am being shown premium charges in SGD instead of INR. How do I fix this?
  • Billy-J
  • Spotify Star
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Solved!! Premium Duo payment with 12 month gift card

Hello,Is it possible to subscribe to premium duo and pay it with a 12 month spotify giftcard? If not which gift card should I use? Thank you in advance for your response. Best regards, Catherine Trebuchet

  • Regular
  • Hello, Is it possible to subscribe to premium duo and pay it with a 12 month spotify giftcard? If not which gift card should I use?   Thank you in advance for your response.   Best reg...
  • Maxim
  • Spotify Star
  • 193 Views
  • 3 replies
  • 0 likes
  • 193 Views
  • 3 replies
  • 0 likes

Solved!! I have tried multiple times to enter a gift card, and it says that I can't.

I get the error: "You can't apply this Premium code to your account. This is likely because you have an existing Premium subscription that cannot be combined with a Premium code." However, my subscription is a Premium Individual, which should be usab...

  • Visitor
  • I get the error: "You can't apply this Premium code to your account. This is likely because you have an existing Premium subscription that cannot be combined with a Premium code." However, my subscri...
  • Maxim
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Cant download seongs in my Premium DUO

Mye wifes Spotify account show Premium DUO. But she are not allowed to download sengs. When trying to download Spotify ask her to upgrade to Premium.How to solve this?

  • Visitor
  • Mye wifes Spotify account show Premium DUO. But she are not allowed to download sengs. When trying to download Spotify ask her to upgrade to Premium. How to solve this?
  • Maxim
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

How can I get my money back? I cancelled my subscription but still charged.

I cancelled my subscription on the da my plan ended; however, I was debited for the next month's payment. When I cancelled, it appeared that my plan had cancelled for that day (March 22) and that I would go to a free plan today, March 23, but I still...

  • Visitor
  • I cancelled my subscription on the da my plan ended; however, I was debited for the next month's payment. When I cancelled, it appeared that my plan had cancelled for that day (March 22) and that I w...
  • Maxim
  • Spotify Star
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Solved!! How do I set it to auto-pay using PayPal?

Spotify sent an email and indicated that auto-pay was now turned off.

  • Visitor
  • Spotify sent an email and indicated that auto-pay was now turned off.
  • Maxim
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes