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Moving from Family to Duo

Moving from Family to Duo

My husband and I were recently on a family plan with my brother who lived with us for a couple of years. My brother has since moved out so when we got a notification last week to confirm our address, my husband and I decided to let our accounts revert to Free and then sign up for our own Duo account. My husband had no issue creating and paying for the Duo account, but when he invited me I received an error message that I would need to try again in twelve months since we'd already made an account change. Now, I know that Spotify has a rule against making multiple accounts changes within a year, but in this case should we not be allowed to sign up for a new plan since we had a change within our family? My brother moved and my husband and I no longer share an address with him. Is there no allowance for life changes like this? Most people would probably lie and give a false address but we were trying to do the right thing and are now being punished for it. Someone make it make sense.

 

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5 Replies

Hey @Spharo00,

 

Thanks for reaching out.


Please share the exact error message you're seeing 🙂

MaximSpotify Star
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Hi @Maxim - 

 

Here is the message:

 

You can't join this plan. You can join someone else's Premium plan only once every 12 months."

 

My husband cancelled the Duo plan since we couldn't use it and switched to Apple Music. I'm still not sure what I'll do, if they'll even let me sign up for an individual plan at this point. I may get the same message if I try, I don't know.

Hey @Spharo00,

 

Thanks for sharing the error message.

 

It looks like you’ve switched from one Duo/Family plan to another within the last 12 months. As a result, your account has been part of at least two different Duo/Family plans as a member.

 

You wouldn’t see this error if you had only been part of one Duo/Family plan before trying to join a new one.

 

Unfortunately, you’ll need to wait 12 months from your last plan switch before you can join another one. In the meantime, you can re-join the last plan you were in (only possible if you reside at the same address as the plan manager) or subscribe to Premium Individual.

 

Let me know if you have any other questions 🙂

MaximSpotify Star
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

We've both been on my brother's plan for the past few years, so I'm not sure what happened. We did let it lapse to the Free version before trying to sign up for Duo, so maybe that was considered the first change. That or my husband signing up for Duo was the first change and my attempt to join his plan was the second. We've only ever been part of one family plan (my brother's) before trying to sign up for Duo ourselves.

Hey @Spharo00,

 

Thanks for getting back.

 

Although unlikely, it's possible that leaving your brother's Premium Family plan counted as one switch/change, and the second switch occurred when you attempted to join your husband's Premium Duo plan.

 

Since your husband subscribed to the Premium Duo plan, he wasn't affected by this error.

 

If you have any additional questions regarding this or would like to know the exact reason, feel free to reach out to Support, as we, the Community, don't have any access to user accounts. 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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