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Moving from Family to Duo
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My husband and I were recently on a family plan with my brother who lived with us for a couple of years. My brother has since moved out so when we got a notification last week to confirm our address, my husband and I decided to let our accounts revert to Free and then sign up for our own Duo account. My husband had no issue creating and paying for the Duo account, but when he invited me I received an error message that I would need to try again in twelve months since we'd already made an account change. Now, I know that Spotify has a rule against making multiple accounts changes within a year, but in this case should we not be allowed to sign up for a new plan since we had a change within our family? My brother moved and my husband and I no longer share an address with him. Is there no allowance for life changes like this? Most people would probably lie and give a false address but we were trying to do the right thing and are now being punished for it. Someone make it make sense.
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