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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

147102 Views

69 replies

10 likes

Premium for Family
  • 147102 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

92715 Views

89 replies

4 likes

  • 92715 Views
  • 89 replies
  • 4 likes

Audiobook Trouble on Duo Plan

My husband and I have the Duo Plan. I am the "manager" and he is the "member" of the account. We were listening to an audiobook from my account and it said it was included with Premium. My husband is trying to finish listening to it on his account, b...

Visitor

My husband and I have the Duo Plan. I am the "manager" and he is the "member" of the account. We were listening to an audiobook from my account and it said it was included with Premium. My husband is...

Tommy1223

Newbie

378 Views

2 replies

0 likes

  • 378 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium Duo Issue

PlanPremium DuoCountrySouth KoreaDevice(iPhone 12) OS(Windows) My Question or IssueMy husband recently switched to Premium Duo so that I could use as well.It my settings on the iPhone app, it says I am a registered as Premium Duo (It also confirms th...

Visitor

Plan Premium Duo Country South Korea Device (iPhone 12)   OS (Windows)   My Question or Issue My husband recently switched to Premium Duo so that I could use as well. It my sett...

OscarDC

Moderator

718 Views

3 replies

0 likes

Premium Duo
  • 718 Views
  • 3 replies
  • 0 likes

Superuser Contribution Gift card Paid for 1 year but will take payment as well

PlanFree/PremiumCountry Uk Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueJust purchased an annual gift card and uploaded to my account but shows you will continue ...

Visitor

  Plan Free/Premium Country Uk   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Iss...

Eni

Moderator

486 Views

2 replies

0 likes

  • 486 Views
  • 2 replies
  • 0 likes

How to get Basic family premium

Planpremium family My Question or IssueI previously had basic duo premium with now switching over to family premium but not being able to switch to basic family premium. Any help on how to get basic family premium- thank you.

Visitor

  Plan premium family   My Question or Issue I previously had basic duo premium with now switching over to family premium but not being able to switch to basic family premium. Any help...

Maxim

Spotify Star

869 Views

1 replies

0 likes

  • 869 Views
  • 1 replies
  • 0 likes

Premium Duo subscription

Hey guys! I'm from Australia and I'm on a Premium Duo subscription with my brother. I'm heading to the UK for a few months to travel so I'm wondering if I can still access the Duo subscription whilst I'm overseas? Please help! Thanks!

Newbie

Hey guys!   I'm from Australia and I'm on a Premium Duo subscription with my brother. I'm heading to the UK for a few months to travel so I'm wondering if I can still access the Duo subscripti...

Knadziej

Casual Listener

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan Subscription Issues when moving country

PlanPremium Family CountryIreland My Question or IssueI have moved from the UAE to Ireland and trying to update my address and payment details. I moved the plan country in February 2023 to the UAE. It will not let me select a family plan once I chang...

Casual Listener

Plan Premium Family   Country Ireland   My Question or Issue I have moved from the UAE to Ireland and trying to update my address and payment details. I moved the plan country in Feb...

Joan

Moderator

1496 Views

3 replies

0 likes

  • 1496 Views
  • 3 replies
  • 0 likes

Solved!! Change of plans Residual days

PlanCHANGED FROM PREMIUM INDIVISUAL TO DUOCountryINDIADevice(iPhone 13 pro max)Operating System(iOS ) My Question or IssueRecently changed from indivisual to duo Spotify premium and when I changed I had 156 days left now on duo it shows my next billi...

Newbie

  Plan CHANGED FROM PREMIUM INDIVISUAL TO DUO Country INDIA Device (iPhone 13 pro max) Operating System (iOS )   My Question or Issue Recently changed from indivisual to duo Spot...

osornios

Spotify Star

629 Views

1 replies

0 likes

  • 629 Views
  • 1 replies
  • 0 likes

Superuser Contribution overcharged as a student!!!

I am aware of the below information however I think it is absolutely ridiculous that it was not made clear! I did not know this information until I found out I was being overcharged! I am absolutely fuming and I cant even speak to someone directly ab...

Visitor

I am aware of the below information however I think it is absolutely ridiculous that it was not made clear! I did not know this information until I found out I was being overcharged! I am absolutely ...

senal1025

Newbie

3527 Views

4 replies

1 likes

  • 3527 Views
  • 4 replies
  • 1 likes

Superuser Contribution Pay by Mobile (Smart) not working - Philippines

PlanPremiumCountryPhilippinesDeviceSamsung Galaxy S22+Operating SystemAndroid 13 My Question or IssueHi there! I tried changing the network for my payment method because Globe isn't accepting Spotify plans anymore. I want to use Smart instead but I k...

Visitor

Plan Premium Country Philippines Device Samsung Galaxy S22+ Operating System Android 13   My Question or Issue Hi there! I tried changing the network for my payment method because Glob...

osornios

Spotify Star

2645 Views

1 replies

1 likes

  • 2645 Views
  • 1 replies
  • 1 likes

I'm on a one time payment premium plan but still being charged

My subscription is one time payment and has not expired yet, but spotify charged me again today! I've already removed the payment option in my google account yet it still charged me for premium. Not the first time this happened and now its getting an...

Newbie

My subscription is one time payment and has not expired yet, but spotify charged me again today! I've already removed the payment option in my google account yet it still charged me for premium. Not ...

osornios

Spotify Star

589 Views

1 replies

0 likes

  • 589 Views
  • 1 replies
  • 0 likes

Solved!! Can't find GCash in payment options (Philippines)

I have a subscription to Spotify Family and I can't find GCash as a payment option. It's weird because when I opened the app just now, it prompted a message that those users who uses globe as payment method should switch to GCash, which means this op...

Casual Listener

I have a subscription to Spotify Family and I can't find GCash as a payment option. It's weird because when I opened the app just now, it prompted a message that those users who uses globe as payment...

Luan

Spotify Star

14683 Views

4 replies

1 likes

  • 14683 Views
  • 4 replies
  • 1 likes

Superuser Contribution Country change

I have a Premium account issued in Italy. Now I m living in Denmark and my italian card doesn't work anymore. I updated the payment with my new danish card but I get an error message "your payment method and country don't match" What should I do?

Newbie

I have a Premium account issued in Italy. Now I m living in Denmark and my italian card doesn't work anymore. I updated the payment with my new danish card but I get an error message "your payment me...

Joan

Moderator

474 Views

1 replies

0 likes

  • 474 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family location not confirmed

Hello everyoneI got a family plan with my other 5 family members. It was all working until last week. Where i recived a mail that the location of my other members is not confirmed. So now spotify taked them out. And now i cannot add them again. It sa...

Newbie

Hello everyone I got a family plan with my other 5 family members. It was all working until last week. Where i recived a mail that the location of my other members is not confirmed. So now spotify...

Ivelina

Moderator

1873 Views

13 replies

4 likes

  • 1873 Views
  • 13 replies
  • 4 likes

Can I pay for the year instead of monthly?

I don't want to pay as a subscription since this is for a business. Can I pay in advance for the year for Premium?

Visitor

I don't want to pay as a subscription since this is for a business. Can I pay in advance for the year for Premium?

Maxim

Spotify Star

634 Views

1 replies

0 likes

  • 634 Views
  • 1 replies
  • 0 likes

Upgrade from premium paid through phone contract

I get my Spotify ‘free’ through my phone contract via Vodaphone. Can I upgrade to family and only pay the extra? PlanPremiumCountryUKDeviceIPhone Operating SystemIOS My Question or Issue

Visitor

I get my Spotify ‘free’ through my phone contract via Vodaphone. Can I upgrade to family and only pay the extra?  Plan Premium Country UK Device IPhone  Operating System IOS  ...

Maxim

Spotify Star

845 Views

1 replies

0 likes

  • 845 Views
  • 1 replies
  • 0 likes

Superuser Contribution can I "transfer" my Deezer playlists to my Spotify account?

Hello,I would like to leave Deezer and join Spotify. In this process, I have two questions:Is there a way to "transfer" my Deezer playlists to my Spotify account?I would like to subscribe to the Duo plan. Are the first two months also free? Or is the...

Visitor

Hello, I would like to leave Deezer and join Spotify. In this process, I have two questions: Is there a way to "transfer" my Deezer playlists to my Spotify account? I would like to subscribe t...

nijomo

Visitor

3000 Views

3 replies

0 likes

  • 3000 Views
  • 3 replies
  • 0 likes

Payment for premium

So I’m in Pakistan right now for vacation and I wanted to buy Spotify premium for family. I don’t have any confusions regarding premium or how family plan works but the thing I’m confused about is how Pakistan works. I live in Oman but I wanna buy pr...

Visitor

So I’m in Pakistan right now for vacation and I wanted to buy Spotify premium for family. I don’t have any confusions regarding premium or how family plan works but the thing I’m confused about is ho...

Maxim

Spotify Star

964 Views

1 replies

0 likes

  • 964 Views
  • 1 replies
  • 0 likes