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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5263 Views
  • 23 replies
  • 2 likes
  • 5263 Views
  • 23 replies
  • 2 likes

Superuser Contribution ¿Cómo cancelar cobro de un plan que no está mi nombre y me lo cobran a mi?

Tengo el siguiente caso, mi ex-pareja y yo estamos a la fecha compartiendo un plan premium duo, la titular es ella, pero está inscrita mi tarjeta de crédito y pues el cobro me lo hacen a mí, ¿cómo puedo quitar el cobro a mi tarjeta de crédito? Para p...

  • Visitor
  • Tengo el siguiente caso, mi ex-pareja y yo estamos a la fecha compartiendo un plan premium duo, la titular es ella, pero está inscrita mi tarjeta de crédito y pues el cobro me lo hacen a mí, ¿cómo pu...
  • MihailY
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Solved!! Can't use an app without premium.

I literally can't use Spotify when premium subscribition is deactivated. Every post that I searched says that Spotify can be used freely, but in my case, it just won't let me pass the login window. I tried to buy a premium and it worked. However, jus...

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  • Casual Listener
  • I literally can't use Spotify when premium subscribition is deactivated. Every post that I searched says that Spotify can be used freely, but in my case, it just won't let me pass the login window.&n...
  • Not applicable
  • 685 Views
  • 4 replies
  • 0 likes
  • 685 Views
  • 4 replies
  • 0 likes

Superuser Contribution PREMIUM DUO

Bonjour, J'ai souscrit à un abonnement premium duo pour mon ami mais lorsqu'il tente de se connecter avec notre adresse, le site lui renvoie qu'un "problème est survenu"...alors que l'adresse est bonne. Comment faire svp ??

  • Visitor
  • Bonjour,    J'ai souscrit à un abonnement premium duo pour mon ami mais lorsqu'il tente de se connecter avec notre adresse, le site lui renvoie qu'un "problème est survenu"...alors que l'...
  • Lyubka
  • Moderator
  • 121 Views
  • 1 replies
  • 1 likes
  • 121 Views
  • 1 replies
  • 1 likes

Superuser Contribution I used to login with my phone number but my phone number is not in use

My account seems not link to any email or Apple ID or any Facebook acccount. Without the phone number to receive the sms, I cannot login to my account to amend my subscriptions. Please help how I can login again to amend my subscription.

  • Newbie
  • My account seems not link to any email or Apple ID or any Facebook acccount. Without the phone number to receive the sms, I cannot login to my account to amend my subscriptions. Please help how I can...
  • AlejaR
  • Moderator
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution merge two accounts

I have an old spotify account I used to use and a new spotify account that I'm using. I upgraded the old one to premium on accident while my new one is still free. Can I merge the accounts? Or will I have to go through my account to cancel the charge...

  • Visitor
  • I have an old spotify account I used to use and a new spotify account that I'm using. I upgraded the old one to premium on accident while my new one is still free. Can I merge the accounts? Or will I...
  • AlejaR
  • Moderator
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Je n'arrive pas à inviter une autre personne Simon abonnement

Je trouve le lien, je l'envoie, et quand mon partenaire accepte l'invitation, ça revient sur mon profil sans ajouter sien

  • Visitor
  • Je trouve le lien, je l'envoie, et quand mon partenaire accepte l'invitation, ça revient sur mon profil sans ajouter sien
  • Prague
  • Spotify Star
  • 1285 Views
  • 1 replies
  • 0 likes
  • 1285 Views
  • 1 replies
  • 0 likes

Solved!! I want to upgrade to premium but I can't because payment country

My playstore account it's Spanish and my paypal account it Spanish too, while my Spotify account seems to be Portuguese. I live in both countries. I can't upgrade to Premium because I can't use none of the payment methods from a different country. An...

  • Visitor
  • My playstore account it's Spanish and my paypal account it Spanish too, while my Spotify account seems to be Portuguese. I live in both countries. I can't upgrade to Premium because I can't use none ...
  • Prague
  • Spotify Star
  • 1114 Views
  • 1 replies
  • 0 likes
  • 1114 Views
  • 1 replies
  • 0 likes

My account won’t accept my debit card and all the information is right

I have tried to put in my debit card info multiple times and it won’t accept it even though all the information is right and I’ve called my bank and they can’t do anything. I’m getting annoyed and want it fixed. What can I do? I’m pretty sure it’s Sp...

  • Visitor
  • I have tried to put in my debit card info multiple times and it won’t accept it even though all the information is right and I’ve called my bank and they can’t do anything. I’m getting annoyed and wa...
  • Prague
  • Spotify Star
  • 926 Views
  • 1 replies
  • 0 likes
  • 926 Views
  • 1 replies
  • 0 likes

Quiero cancelar suscripción

No encuentro la opción de cancelar suscripción

  • Visitor
  • No encuentro la opción de cancelar suscripción
  • Bittencourt
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Solved!! Changing spotify payment country

So I live in the Netherlands, and have had the student premium for the longest time, but now that is about to expire. Seeing how expensive the premium plan is, my father wanted to help me out by paying for my subscription, but his credit card is base...

  • Newbie
  • So I live in the Netherlands, and have had the student premium for the longest time, but now that is about to expire. Seeing how expensive the premium plan is, my father wanted to help me out by payi...
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

299 plan no more visible

I wanted to upgrade to Spotify premium but when I went on to purchase the plan it isn't showing anymore. I know it's available for limited accounts. but earlier it was showing on my account. but now it's not showing which is kind of unfair as the las...

  • Visitor
  • I wanted to upgrade to Spotify premium but when I went on to purchase the plan it isn't showing anymore. I know it's available for limited accounts. but earlier it was showing on my account. but now...
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

299 plan no more visible

I wanted to upgrade to Spotify premium but when I went on to purchase the plan it isn't showing anymore. I know it's available for limited accounts. but earlier it was showing on my account. but now it's not showing which is kind of unfair as the las...

  • Visitor
  • I wanted to upgrade to Spotify premium but when I went on to purchase the plan it isn't showing anymore. I know it's available for limited accounts. but earlier it was showing on my account. but now...
  • Maxim
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Can I delete my account and subscription with out logging in? I got hacked.

I received an email from Spotify, stating there is some activity usage on my account in France, so I believe someone has hacked into my account. If there’s anyway that we can delete my account and cancel my subscription, that would be great.I am curr...

  • Visitor
  • I received an email from Spotify, stating there is some activity usage on my account in France, so I believe someone has hacked into my account. If there’s anyway that we can delete my account and ca...
  • Prague
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Duo premium not working for the person I invited

I invited my wife and she created an account and so everytime she clicks the link, it just says not availed but I'm still paying the duo premium.

  • Visitor
  • I invited my wife and she created an account and so everytime she clicks the link, it just says not availed but I'm still paying the duo premium.
  • Prague
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

I have 2 payments going out my account. how do I find the other account?

I’ve got 2 payments going out my bank account every month. As far as I know I only pay for my own individual account. How do I stop the 2nd payment from going out my bank account? £20 is going each month when I just have 1 account

  • Visitor
  • I’ve got 2 payments going out my bank account every month. As far as I know I only pay for my own individual account. How do I stop the 2nd payment from going out my bank account? £20 is going each m...
  • Prague
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

1 trial- and 1 full premium account, same PayPal: must i change it?

Hello Spotify Team,- today i subscribed the 2 month premium trial with PayPal, here in germany, since we want to switch from deezer - Also today i invited my daughter (not the same house) to also try spotify with using my paypal.- As beining notified...

  • Regular
  • Hello Spotify Team, - today i subscribed the 2 month premium trial with PayPal, here in germany, since we want to switch from deezer 🙂 - Also today i invited my daughter (not the same house) to ...
  • Prague
  • Spotify Star
  • 173 Views
  • 3 replies
  • 0 likes
  • 173 Views
  • 3 replies
  • 0 likes