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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

DLMOC

Visitor

70201 Views

19 replies

94 likes

  • 70201 Views
  • 19 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

134160 Views

69 replies

10 likes

Premium for Family
  • 134160 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

72415 Views

89 replies

4 likes

  • 72415 Views
  • 89 replies
  • 4 likes

Superuser Contribution audiobooks don't show in my browse all

I am subscribing to Premium Individual, which is supposed to give me access to audiobooks, but when I search for them under Search -> Browse all, they don't appear as a category. What can I do?

Visitor

I am subscribing to Premium Individual, which is supposed to give me access to audiobooks, but when I search for them under Search -> Browse all, they don't appear as a category. What can I do?

Maxim

Spotify Star

400 Views

1 replies

0 likes

  • 400 Views
  • 1 replies
  • 0 likes

Paid for an account that used a promo for free spotify premium.

So I did a kind thing for a friend, (no longer friends) and I let them use a spotify premium free deal. I didn't realize that my paypal account was tied to it, and today I got charged for premium. Is there any way I can get my money back? I can link ...

Newbie

So I did a kind thing for a friend, (no longer friends) and I let them use a spotify premium free deal. I didn't realize that my paypal account was tied to it, and today I got charged for premium. Is...

Maxim

Spotify Star

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

I can't pay with a maestro card

Ik heb een proefperiode van 3 maanden lang met de code van H&M maar ik kan dat niet gebruiken omdat ik niet kan betalen mat een maestro kaart.

Visitor

Ik heb een proefperiode van 3 maanden lang met de code van H&M maar ik kan dat niet gebruiken omdat ik niet kan betalen mat een maestro kaart.

Maxim

Spotify Star

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Plan

Plan: Premium StudentCountry: United States Device: iPhone 11 Pro MaxOperating System: iOS My Question or Issue: I'm a transfer college student and I've been using my previous college's email address for my premium student plan up until now. I am try...

Visitor

Plan: Premium Student Country: United States   Device: iPhone 11 Pro Max Operating System: iOS   My Question or Issue: I'm a transfer college student and I've been using my previous c...

Elena

Moderator

433 Views

3 replies

0 likes

  • 433 Views
  • 3 replies
  • 0 likes

No se reflejó mi pago

Realice pago el 4 de julio pero sigo con comerciales, no se hizo efectivo el pago

Visitor

Realice pago el 4 de julio pero sigo con comerciales, no se hizo efectivo el pago

Luan

Spotify Star

290 Views

2 replies

0 likes

  • 290 Views
  • 2 replies
  • 0 likes

If I change plans , will I lose my content ?

If I down grade from Premium Family to basic premium , will I lose my library and downloaded songs ?

Visitor

If I down grade from Premium Family to basic premium , will I lose my library and downloaded songs ?

osornios

Spotify Star

795 Views

2 replies

1 likes

  • 795 Views
  • 2 replies
  • 1 likes

Spotify Premium / mighty3

I bought the Spotify premium account and added my two daughters to it so they can use the Mighty3 MP3 player at camp w/o internet. They were both working when they left to go to camp, but my one daughters stopped and she got a message saying "the tri...

Visitor

I bought the Spotify premium account and added my two daughters to it so they can use the Mighty3 MP3 player at camp w/o internet.  They were both working when they left to go to camp, but my o...

Luan

Spotify Star

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

pague mi plan en la moneda equivocada

pague mi plan en la moneda equivocada yo soy de Costa Rica y me quivoque y pague en la modeda de Mexico quiero saber si me pueden ayudar

Visitor

pague mi plan en la moneda equivocada yo soy de Costa Rica y me quivoque y pague en la modeda de Mexico quiero saber si me pueden ayudar

osornios

Spotify Star

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

I was debited for individual , and it’s saying my payment failed on my acc

I was debited for premium individual and Spotify is still saying that there’s an issue on my payment. I have log out and logged by in, still the same.

Visitor

I was debited for premium individual and Spotify is still saying that there’s an issue on my payment. I have log out and logged by in, still the same.

osornios

Spotify Star

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Cambio de cuenta Spotify para descuento de estudiante

Qué tal, el plan que quiero contratar es el de estudiante y envié mi información para verificación y al parecer fue aceptada pero el problema fue que al momento de seleccionar la cuenta Spotify para aplicar el descuento de estudiante seleccione una e...

Casual Listener

Qué tal, el plan que quiero contratar es el de estudiante y envié mi información para verificación y al parecer fue aceptada pero el problema fue que al momento de seleccionar la cuenta Spotify para ...

paolaramirez_

Casual Listener

457 Views

2 replies

0 likes

  • 457 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problema con Premium Duo

Chicos, alguien más tuvo problemas para registrarse en Premium Duo? Me sale que la página no existe y no me deja registrar

Visitor

Chicos, alguien más tuvo problemas para registrarse en Premium Duo? Me sale que la página no existe y no me deja registrar 😞

AlejaR

Moderator

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

says payment failed

basically i tried to pay but its saying payment failed even tho the card info is right and there is money in the account idk what to do atp.

Casual Listener

basically i tried to pay but its saying payment failed even tho the card info is right and there is money in the account idk what to do atp.

reeeva

Casual Listener

484 Views

2 replies

0 likes

  • 484 Views
  • 2 replies
  • 0 likes

Hello! the payment from my bank card does not go through

Hello! the payment from my bank card does not go through, there is money on the card, the profile region and the country in which the card was issued match, but when trying to pay, The payment failed error occurs. Please try again, use a different pa...

Visitor

Hello! the payment from my bank card does not go through, there is money on the card, the profile region and the country in which the card was issued match, but when trying to pay, The payment failed...

Maxim

Spotify Star

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Change from Family to Duo

Hi, I do have a Spotify Family account (if I’m correct because at the moment we started with Spotify there was no Duo possible then) but we are only with two of us. Therefore I want to change the account from Family to Duo. Only if I log in on a webb...

Casual Listener

Hi,   I do have a Spotify Family account (if I’m correct because at the moment we started with Spotify there was no Duo possible then) but we are only with two of us. Therefore I want to chang...

mers666

Casual Listener

677 Views

6 replies

0 likes

  • 677 Views
  • 6 replies
  • 0 likes

Changing from Spotify Student to Premium

PlanStudent CountryUKDeviceIPhone 11Operating SystemIOS QUESTION:I was on Spotify Premium and thought I was on student, when I noticed I changed it. However I didn’t realize that I would lose access to audiobooks. I had been using them and paid for e...

Casual Listener

  Plan Student  Country UK Device IPhone 11 Operating System IOS   QUESTION: I was on Spotify Premium and thought I was on student, when I noticed I changed it. However I di...

Maxim

Spotify Star

321 Views

3 replies

0 likes

  • 321 Views
  • 3 replies
  • 0 likes

Can't opt for student premium plan anymore

PlanPremiumCountryIndiaDeviceRealme 11 X 5GOperating SystemAndroid My Question or IssueI'd been using the student plan for quite some time now. But now it shows that my current plan is no longer the student plan. I'm unable to switch back to the stud...

Visitor

  Plan Premium Country India Device Realme 11 X 5G Operating System Android    My Question or Issue I'd been using the student plan for quite some time now. But now it shows...

Maxim

Spotify Star

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Duo Plan and audio books

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue : Wanting to know why some books are free for me, but my wife needs to purchase the books

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue : Wantin...

Maxim

Spotify Star

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Starting DUO - problems with the SAME addresses?

PlanPremium DUOCountryCROATIAMy Question or IssueDear all,I paid for DUO and tried to activate my wife's spotify. Altohough I put the same two addresses, always there is the same answer:"You must live at the same addressIt seems to me that you are tr...

Newbie

Plan Premium DUO Country CROATIA My Question or Issue Dear all, I paid for DUO and tried to activate my wife's spotify. Altohough I put the same two addresses, always there is the same answer: ...

osornios

Spotify Star

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Payment not accepted

I tried to update my payment details after changing my card but I couldn’t. I’ve tried 3 different cards, all work fine in general but none would work for my subscription. I’ve tried using the incognito browser but still didn’t work. I don’t have a P...

Visitor

I tried to update my payment details after changing my card but I couldn’t. I’ve tried 3 different cards, all work fine in general but none would work for my subscription. I’ve tried using the incogn...

osornios

Spotify Star

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes