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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 18286 Views
  • 27 replies
  • 4 likes
  • 18286 Views
  • 27 replies
  • 4 likes

Solved!! 12 month subscription

Hello i have a 12 month premium subscription paid with a gift card that will expire on February 27 2025. When can redeem it for another 12 months with a 12 month gift card? Thank you.

  • Regular
  • Hello i have a 12 month premium subscription paid with a gift card that will expire on February 27 2025. When can redeem it for another 12 months with a 12 month gift card? Thank you.
  • Mscat
  • Regular
  • 638 Views
  • 4 replies
  • 0 likes
  • 638 Views
  • 4 replies
  • 0 likes

Remove my billing informations from an account I don't have access to

PlanPremiumCountryItaly My Question or IssueI purchased Spotify premium for another person putting my billing info in their account, because there was no gifting option. I don't wanna pay anymore for premium for that person, how can I detach my billi...

  • Casual Listener
  • Plan Premium Country Italy   My Question or Issue I purchased Spotify premium for another person putting my billing info in their account, because there was no gifting option. I don't wann...
  • Maxim
  • Spotify Star
  • 247 Views
  • 3 replies
  • 0 likes
  • 247 Views
  • 3 replies
  • 0 likes

I would like to change my subscription country

I live in the UK and my friends gave me a gift code for premium India, but I didn’t know it. please, please change the country for me, it will be difficult for me with recommendations from India. I will be very grateful

  • Newbie
  • I live in the UK and my friends gave me a gift code for premium India, but I didn’t know it. please, please change the country for me, it will be difficult for me with recommendations from India. I w...
  • Maxim
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Falha no pagamento. Tente novamente ou use outra forma de pagamento.

Não estou conseguindo pagar minha conta premium. Ja tentei com dois cartoes diferentes e exibe a mesma mensagem de erro. Não é problema do cartão pois realizo compras online cm meu cartão, já fui na agencia e o cartão esta ok, Ja limpei cache tbm e n...

  • Newbie
  • Não estou conseguindo pagar minha conta premium. Ja tentei com dois cartoes diferentes e exibe a mesma mensagem de erro. Não é problema do cartão pois realizo compras online cm meu cartão, já fui na ...
  • Maria
  • Moderator
  • 19078 Views
  • 18 replies
  • 6 likes
  • 19078 Views
  • 18 replies
  • 6 likes

Solved!! Spotify Gift Card Issue

Plan-CountrySpainDevice-Operating System-My Question or IssueI purchased a 60€ Spotify gift card but didn't see the pin to activate it. How can I redeem it???

  • Regular
  • Plan - Country Spain Device - Operating System - My Question or Issue I purchased a 60€ Spotify gift card but didn't see the pin to activate it. How can I redeem it???
  • Not applicable
  • 760 Views
  • 8 replies
  • 0 likes
  • 760 Views
  • 8 replies
  • 0 likes

Change plan from Student to Duo

After completing my four-year student subscription, I attempted to update my plan to the Duo option. However, every time I try, I encounter an error. Do I need to cancel my current subscription and create a new one? PlanPremium CountryItaly

  • Newbie
  • After completing my four-year student subscription, I attempted to update my plan to the Duo option. However, every time I try, I encounter an error. Do I need to cancel my current subscription and c...
  • osornios
  • Spotify Star
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
  • 0 likes

I put calm music ( as always) to meditate and after the first song it jumps

I can’t stay on one list. The music changes alone all the time without me touching the phoneDoes anybody know whats wrong?

  • Visitor
  • I can’t stay on one list. The music changes alone all the time without me touching the phone Does anybody know whats wrong?
  • Bittencourt
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Pay in full for premiums

WOuld love to pay in full but my region won't let me can we change this please?!

  • Visitor
  • WOuld love to pay in full but my region won't let me can we change this please?!
  • Maxim
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I've renewed my premium but my account doesn't get premium access.

I've tried to find answers in this community, but I can't find an answer that can solve my problem. I hope someone can help me thank you.

  • Regular
  • I've tried to find answers in this community, but I can't find an answer that can solve my problem. I hope someone can help me thank you.
  • Maxim
  • Spotify Star
  • 692 Views
  • 9 replies
  • 0 likes
  • 692 Views
  • 9 replies
  • 0 likes

Solved!! Gift Card

Hi, I have 2 gift cards of 3 months each. Can I do both at once? Do I have to enter their codes one by one?

  • Regular
  • Hi, I have 2 gift cards of 3 months each. Can I do both at once? Do I have to enter their codes one by one?
  • abyss81
  • Regular
  • 525 Views
  • 2 replies
  • 0 likes
  • 525 Views
  • 2 replies
  • 0 likes

У меня неск.акк на споти, как узнать с какого снимается плата по платежу?

У меня несколько акк на спотифай, как узнать с какого снимается плата по платежу? Я зашла во все аккаунты и все они бесплатны, подниски-премиум на них нет.Платеж произведен 12.03, в доп.инф. - STOCKHOLM SWE (5815)

  • Visitor
  • У меня несколько акк на спотифай, как узнать с какого снимается плата по платежу? Я зашла во все аккаунты и все они бесплатны, подниски-премиум на них нет. Платеж произведен 12.03, в доп.инф. - STOC...
  • Bittencourt
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error al pago en boleta

Cuando quiero pagar mi plan por medio de mi empresa telefónica me dice que no estoy autorizado y llame a dicha empresa y me informan que no tengo restricción y que tengo cupo y que todo está bien, a lo que me dijeron que sería problema de Spotify dir...

  • Visitor
  • Cuando quiero pagar mi plan por medio de mi empresa telefónica me dice que no estoy autorizado y llame a dicha empresa y me informan que no tengo restricción y que tengo cupo y que todo está bien, a ...
  • Maria
  • Moderator
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Spotify Duo, says we’re in different country but we’re not.

hello everyone, here’s my situation. my partner and I live together in Belgium, but my account was created in France and hers in the Netherlands. therefore our account are French and Dutch. despite being both located in Belgium, Spotify won’t let us ...

  • Newbie
  • hello everyone, here’s my situation.   my partner and I live together in Belgium, but my account was created in France and hers in the Netherlands.   therefore our account are French an...
  • Maxim
  • Spotify Star
  • 1670 Views
  • 1 replies
  • 0 likes
  • 1670 Views
  • 1 replies
  • 0 likes

Superuser Contribution J'ai un abonnement duo. Je ne retrouve pas mon compte payant. Help🙏

J'ai réinstallé l'appli qui bugait. Après plusieurs essais je retombe sur mon premier compte gratuit. Je n'ai plus les infos pour mon compte payant. J'ai essayé de réinitialiser les mots de passe sur mes deux mails mais retour à la case départ.

  • Visitor
  • J'ai réinstallé l'appli qui bugait. Après plusieurs essais je retombe sur mon premier compte gratuit. Je n'ai plus les infos pour mon compte payant. J'ai essayé de réinitialiser les mots de passe sur...
  • Susan_GP
  • Moderator
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution I still get ads listening to music even though my account is premium

PlanPremiumCountryIndonesiaDeviceRedmi Note11 / MSI GF63Operating SystemAndroid / Windows 11 My Question or IssueI've purchased 2 weeks worth of premium yet I still constantly get at most 30 seconds ads between music transitions, though other premium...

  • Casual Listener
  • Plan Premium Country Indonesia Device Redmi Note11 / MSI GF63 Operating System Android / Windows 11   My Question or Issue I've purchased 2 weeks worth of premium yet I still constantl...
  • Bittencourt
  • Spotify Star
  • 462 Views
  • 5 replies
  • 0 likes
  • 462 Views
  • 5 replies
  • 0 likes

the activation code for spotify premium i got from media expert isnt workin

i got the code from media expert where i bought my phone, when i type it in it just says that a code like this doesn't exist. i dont know what should i do. im sure i typed in the right code its [removed sensitive info] and i have it on the receipt an...

  • Newbie
  • i got the code from media expert where i bought my phone, when i type it in it just says that a code like this doesn't exist. i dont know what should i do. im sure i typed in the right code its [remo...
  • Maxim
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes