Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
2 weeks ago
ab01545945
Visitor
85002 Views
50 replies
4 likes

85002 Views
50 replies
4 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
Tuesday
nacho121
Visitor
10518 Views
24 replies
2 likes

10518 Views
24 replies
2 likes

I've subscribed to the Duo plan, but my husband can't have access

I've subscribed to the Duo plan, but my husband can't have access to the premium features. I sent him the invite, he accepted but it still does not work.

New user
Visitor
I've subscribed to the Duo plan, but my husband can't have access to the premium features. I sent him the invite, he accepted but it still does not work.
2023-07-29 4:08:53 PM
2023-08-02 5:04:11 PM
Maxim
Spotify Star
480 Views
10 replies
0 likes

480 Views
10 replies
0 likes

Superuser Contribution Spotify rejects Prex Argentina cards?

HiI am trying to add Mastercard debit card (Prex Argentina), but getting error: Se produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba con otro método de pago.Prex Argentina answered on my request: Te informamos que el rechazo...

erebrov85
Casual Listener
Hi I am trying to add Mastercard debit card (Prex Argentina), but getting error: Se produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba con otro método de pago. Prex ...
2023-05-13 5:03:20 PM
2023-08-02 1:55:31 PM
Waveruk
Visitor
2874 Views
8 replies
0 likes

2874 Views
8 replies
0 likes

Superuser Contribution What happens if I remove someone from the duo plan?

I shared Duo with my ex-girlfriend but I no longer want to continue paying for the subscription. But I don't want him to lose his playlists and stuff. When I remove her from Duo, does she still keep these things?

agustinchofy
Visitor
I shared Duo with my ex-girlfriend but I no longer want to continue paying for the subscription. But I don't want him to lose his playlists and stuff. When I remove her from Duo, does she still keep ...
2023-07-24 12:52:18 AM
2023-08-02 8:52:23 AM
Yordan
Moderator
1089 Views
1 replies
0 likes

1089 Views
1 replies
0 likes

[Other] Gift a friend with free premium

when i opened the app on my phone, a pop up appeared saying that i could give premium to a friemd for free, but i just ignored it. how do i give my friend the premium gift like that again?

furtao
Visitor
when i opened the app on my phone, a pop up appeared saying that i could give premium to a friemd for free, but i just ignored it. how do i give my friend the premium gift like that again?
2020-12-06 7:41:40 PM
2023-08-02 5:36:46 AM
Billy-J
Spotify Star
1338 Views
3 replies
0 likes
Other

1338 Views
3 replies
0 likes

Plan duo

Mi fecha de pago es el 1/9/23 sin embargo cuando me quiero pasar al plan duo me sale una nueva fecha de pago del 23/8/23, no entiendo

Stuard
Casual Listener
Mi fecha de pago es el 1/9/23 sin embargo cuando me quiero pasar al plan duo me sale una nueva fecha de pago del 23/8/23, no entiendo
2023-08-01 4:54:44 PM
2023-08-01 11:56:17 PM
Billy-J
Spotify Star
238 Views
4 replies
0 likes

238 Views
4 replies
0 likes

Superuser Contribution Support for payments using Bank Standing Orders

Country UK My Question or IssueI am working with a client who is registered as severely sight-impaired and his finances are controlled by the UK Court of Protection. The client has an existing Amazon Dot, and would now like to take out a subscription...

e-yorks
Visitor
Country UK My Question or Issue I am working with a client who is registered as sever...
2020-06-18 3:23:31 PM
2023-08-01 8:49:51 PM
Eni
Moderator
1151 Views
3 replies
0 likes
Account
Premium
Subscription

1151 Views
3 replies
0 likes

Factuur downloaden?

PlanPremiumCountryNetherlands My Question or IssueWaarom kan ik mijn facturen niet downloaden? Ik kan ze wel bekijken maar wil ze netjes downloaden.

Dante1987
Newbie
Plan Premium Country Netherlands My Question or Issue Waarom kan ik mijn facturen niet downloaden? Ik kan ze wel bekijken maar wil ze netjes downloaden.
2023-08-01 5:29:39 PM
2023-08-01 5:47:39 PM
Maxim
Spotify Star
1664 Views
1 replies
0 likes

1664 Views
1 replies
0 likes

Superuser Contribution Being charged $15.99 USD by Spotify US, but I only have a Spotify Free account

Hello, I'm being charged $15.99 USD by Spotify US monthly, but I only have a Spotify Free account. How I cancel this monthly recurring charge as nothing shows up in my account settings?Thanks!

flowergirl8888
Visitor
Hello, I'm being charged $15.99 USD by Spotify US monthly, but I only have a Spotify Free account. How I cancel this monthly recurring charge as nothing shows up in my account settings? T...
2023-07-31 11:35:54 PM
2023-08-01 11:08:29 AM
Yordan
Moderator
183 Views
1 replies
0 likes

183 Views
1 replies
0 likes

Superuser Contribution payment problem

Good afternoon. A card from Belarus was linked to an account with a premium subscription. Now I live in Poland, the card is no longer active. I want to change the payment method, because the last payment did not go through. Writes that you need to ch...

Kichok
Visitor
Good afternoon. A card from Belarus was linked to an account with a premium subscription. Now I live in Poland, the card is no longer active. I want to change the payment method, because the last pay...
2023-05-13 1:13:50 PM
2023-08-01 9:26:08 AM
Alex
Spotify Legend
316 Views
3 replies
1 likes

316 Views
3 replies
1 likes

Superuser Contribution Subscription

PlanFreeCountryIndiaDeviceRedmi 9proOperating SystemAndroid My Question or IssueI was paying for the premium individual plan but I didn't get it and the money was debited from my account

user-removed
Visitor
Plan Free Country India Device Redmi 9pro Operating System Android My Question or Issue I was paying for the premium individual plan but I didn't get it and the money was debit...
2023-07-31 5:17:28 PM
2023-08-01 9:00:12 AM
Yordan
Moderator
152 Views
1 replies
0 likes

152 Views
1 replies
0 likes

Cancelei a assinatura e continuam me cobrando assinatura Premium que nunca consegui utilizar

PlanPremiumCountryBrazilDeviceiPhone 12Operating SystemiOSMy Question or IssueEu estava com problemas no plano Premium, pagando há mais de 2 anos e sem conseguir utilizar. Então cancelei a minha conta Spotify completamente, inclusive com os meus dado...

naiarasoares
Visitor
Plan Premium Country Brazil Device iPhone 12 Operating System iOS My Question or Issue Eu estava com problemas no plano Premium, pagando há mais de 2 anos e sem conseguir utilizar. Então can...
2023-07-31 11:02:22 PM
2023-08-01 1:51:05 AM
Bittencourt
Spotify Star
193 Views
1 replies
0 likes

193 Views
1 replies
0 likes

Superuser Contribution Premium Gratis

Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para tentarmos ajudar.planoGrátis/Premiumpaís Dispositivo(Redmi note 10s )sistema operacional(Android.) Minha dúvida ou problemaCancelei o plano Premi...

Leazinh
Casual Listener
Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para tentarmos ajudar. plano Grátis/Premium país Dispositivo (Redmi note 10s ) sistem...
2023-07-30 7:19:08 AM
2023-07-31 7:36:23 AM
Leazinh
Casual Listener
190 Views
2 replies
0 likes

190 Views
2 replies
0 likes

I have never been able to connect tomy subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Pamela-350
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2023-07-31 1:29:41 AM
2023-07-31 5:52:16 AM
Maxim
Spotify Star
159 Views
1 replies
0 likes

159 Views
1 replies
0 likes

How can i change from premium Family to Duo?

Just two family members use spotify so i want to change to premium duo. Spotify gives only the option spotify free or student.I hope someone can help:)

Nathalie88
Visitor
Just two family members use spotify so i want to change to premium duo. Spotify gives only the option spotify free or student. I hope someone can help:)
2023-07-30 10:08:13 PM
2023-07-30 11:36:03 PM
AdamDamon
Spotify Star
348 Views
1 replies
0 likes

348 Views
1 replies
0 likes

Why am I getting adds in a premium subscription?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

mmitadas
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2023-07-25 10:15:32 PM
2023-07-30 10:47:02 PM
HeyBlondie
Music Fan
183 Views
2 replies
0 likes

183 Views
2 replies
0 likes

Superuser Contribution I pay for student plan, but my old plan ends just next month

PlanPremiumCountryBrazilOperating System(Windows 10) My Question or IssueI just wanna know if premium will be active until september or i lost my money for dumbness

Iura
Casual Listener
Plan Premium Country Brazil Operating System (Windows 10) My Question or Issue I just wanna know if premium will be active until september or i lost my money for dumbness
2023-07-26 6:56:05 PM
2023-07-30 10:38:44 PM
Eni
Moderator
222 Views
3 replies
0 likes

222 Views
3 replies
0 likes

Adverts playing even on premium account

PlanPremiumCountryUnited KingdomDeviceSamsung galaxy S20 ultra 5G and media player on computerOperating SystemAndroid My Question or IssueI am enjoying the Louis Theroux podcast atm. I don't understand why adverts are appearing several times (not wit...

cammyf1874
Visitor
Plan Premium Country United Kingdom Device Samsung galaxy S20 ultra 5G and media player on computer Operating System Android My Question or Issue I am enjoying the Louis Theroux podc...
2023-07-30 4:55:56 PM
2023-07-30 5:29:27 PM
Billy-J
Spotify Star
158 Views
1 replies
1 likes

158 Views
1 replies
1 likes

Superuser Contribution Invalid Address

I'm trying to subscribe to a premium individual plan and when I enter my address it says it is not valid. I am typing the same address as is on my card statement and there are no spelling errors.

lilsxmik
Casual Listener
I'm trying to subscribe to a premium individual plan and when I enter my address it says it is not valid. I am typing the same address as is on my card statement and there are no spelling errors.
2022-07-10 9:50:18 PM
2023-07-30 8:20:57 AM
Gunny5931
Casual Listener
3822 Views
20 replies
0 likes

3822 Views
20 replies
0 likes

Superuser Contribution Can't upgrade to premium, invalid address.

I'm trying to upgrade to premium, and it tells me my real address, that is absolutely valid and receives mail daily, is invalid. I've tried different combinations of the same thing and still get nothing.

ＣＭＤＲＮｏｖａ
Regular
I'm trying to upgrade to premium, and it tells me my real address, that is absolutely valid and receives mail daily, is invalid. I've tried different combinations of the same thing and still get noth...
2023-04-24 6:23:58 PM
2023-07-30 6:16:34 AM
Gunny5931
Casual Listener
1956 Views
20 replies
5 likes

1956 Views
20 replies
5 likes

Canceling my new subscription

IT RENEWED MY SUBSCRIPTION AFTER I CANCELLED IT. SPOTIFY GIVE ME MY MONEY BACK.PlanPremiumCountryMissouri DeviceiPhone 13 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Haloman567
Newbie
IT RENEWED MY SUBSCRIPTION AFTER I CANCELLED IT. SPOTIFY GIVE ME MY MONEY BACK. Plan Premium Country Missouri Device iPhone 13 Operating System (iOS 10, Android Oreo, Windows...
2023-07-28 5:53:23 PM
2023-07-29 7:51:53 AM
Maxim
Spotify Star
163 Views
1 replies
0 likes

163 Views
1 replies
0 likes

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