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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1465 Views
  • 19 replies
  • 1 likes
  • 1465 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47408 Views
  • 20 replies
  • 3 likes
  • 47408 Views
  • 20 replies
  • 3 likes

Superuser Contribution zahlungsmethode ändern

ich habe Spotify über Handyrechnung bezahlt, jetzt wo ich meine Handynummer geändert habe wurde ich für diese Zahlungsmethode gesperrt. Da mir das so am liebsten war bitte ich darum meinen Account wieder dafür frei zu schalten.

  • Visitor
  • ich habe Spotify über Handyrechnung bezahlt, jetzt wo ich meine Handynummer geändert habe wurde ich für diese Zahlungsmethode gesperrt. Da mir das so am liebsten war bitte ich darum meinen Account wi...
  • Lyubka
  • Moderator
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'll want to end my family plan and switch to student plan

Did the sheer ID verification and it was successful. I have been verified as a student until: 12/11/2023. But when I click on choose plans it takes me on to another website (where by the way the currency switches to USD from EUR) where it says that I...

  • Visitor
  • Did the sheer ID verification and it was successful. I have been verified as a student until: 12/11/2023. But when I click on choose plans it takes me on to another website (where by the way the curr...
  • Alex
  • Spotify Legend
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Hallo Hilfe-Assistent,

ich bin Mitglied eines Family-Abos, aber nicht der Abo-Inhaber. Nun möchte ich ein eigenes Abo abschließen, um andere Personen aus meinem Haushalt hinzufügen zu können. Wenn ich die bestehende Mitgliedschaft kündige, werden dann alle meine Playlists ...

  • Visitor
  • ich bin Mitglied eines Family-Abos, aber nicht der Abo-Inhaber. Nun möchte ich ein eigenes Abo abschließen, um andere Personen aus meinem Haushalt hinzufügen zu können. Wenn ich die bestehende Mitgli...
  • AdamDam
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

can't upgrade to premium

i keep trying to upgrade my plan but the paywall doesn't load

  • Visitor
  • i keep trying to upgrade my plan but the paywall doesn't load
  • Billy-J
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hello, how can I get my playlist from "Family" to "Individual"

So far, I was member if "Falily" and I have signed up for "Individual Premium".What do I have to do not to lose my "Lieblingssongs/favorits?

  • Visitor
  • So far, I was member if "Falily" and I have signed up for "Individual Premium". What do I have to do not to lose my "Lieblingssongs/favorits?
  • Lyubka
  • Moderator
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Did not subscribe to Spotify. A credit card that I rarely use was charged 9.99. Who did this?

Plan I don’t know. Never used it. Free/PremiumCountry USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI did not subscribe to Spotify. A credit card that I rarely...

  • Visitor
  • Plan I don’t know. Never used it.  Free/Premium Country USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)...
  • user-removed
  • Not applicable
  • 134 Views
  • 2 replies
  • 0 likes
  • 134 Views
  • 2 replies
  • 0 likes

Superuser Contribution Repaying subscription

I had a premium subscription and my payment failed so now I am trying to repurchase my subscription but it won’t allow me. It keeps trying to sign me up for the 3 month trial but since I am an already previous premium owner I can’t use the trial. I c...

  • Casual Listener
  • I had a premium subscription and my payment failed so now I am trying to repurchase my subscription but it won’t allow me. It keeps trying to sign me up for the 3 month trial but since I am an alread...
  • AlejaR
  • Moderator
  • 215 Views
  • 3 replies
  • 0 likes
  • 215 Views
  • 3 replies
  • 0 likes

Solved!! No free trial without a credit card?

Hi!In 2012 there was no way of getting the three free months without a credit card or PayPal. Is this still so? No my first Premium-month is paid by giftcard (in Finland), but I still think I too would be worth those three months. Thank you! A

  • Casual Listener
  • Hi! In 2012 there was no way of getting the three free months without a credit card or PayPal. Is this still so?  No my first Premium-month is paid by giftcard (in Finland), but I still think ...
  • Billy-J
  • Spotify Star
  • 2791 Views
  • 3 replies
  • 0 likes
  • 2791 Views
  • 3 replies
  • 0 likes

Change Date of paiement

Je suis prélevé le 1er et je souhaiterais le décaler au 6 du mois

  • Visitor
  • Je suis prélevé le 1er et je souhaiterais le décaler au 6 du mois
  • Billy-J
  • Spotify Star
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account not updating after plan switch

PlanDuo premiumCountryUnited StatesDeviceSamsung Galaxy S21UltraOperating SystemAndroid 13(Tiramisu) My Question or IssueI few weeks ago I let my premium plan expired because I was going to switch to the duo premium plan with my wife. We switched to ...

  • Visitor
  • Plan Duo premium Country United States Device Samsung Galaxy S21Ultra Operating System Android 13(Tiramisu)   My Question or Issue I few weeks ago I let my premium plan expired because...
  • Alex
  • Spotify Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Premium code

I have a premiun code but I don´t get the free premium and I need a card and I don´t have one and I can´t exchange the codePlanPremiumCountrySpainDeviceWindowsOperating SystemWindows 11 My Question or IssueI have a premiun code but I don´t get the fr...

  • Visitor
  • I have a premiun code but I don´t get the free premium and I need a card and I don´t have one and I can´t exchange the code Plan Premium Country Spain Device Windows Operating System Windows ...
  • Billy-J
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Solved!! Any plans to offer Spotify Duo+ Hulu Bundle?

Would love to do Spotify Duo, but not at the expense of losing Hulu bundle...any plans to make a Spotify Duo + Hulu bundle?

  • Visitor
  • Would love to do Spotify Duo, but not at the expense of losing Hulu bundle...any plans to make a Spotify Duo + Hulu bundle?    
  • Mkelly300
  • Visitor
  • 6878 Views
  • 2 replies
  • 1 likes
  • 6878 Views
  • 2 replies
  • 1 likes

different prices indicated for premium

PlanFree/PremiumCountryHungary DevicePCOperating SystemWindows 10 My Question or IssueI would like to subscribe to premium again, mainly because the app showed me a promotion of 3 months for EUR 4.99. However, whenever I click on the ad and it forwar...

  • Casual Listener
  •   Plan Free/Premium Country Hungary   Device PC Operating System Windows 10   My Question or Issue I would like to subscribe to premium again, mainly because the app showed...
  • rbrtdb
  • Casual Listener
  • 154 Views
  • 2 replies
  • 0 likes
  • 154 Views
  • 2 replies
  • 0 likes

Superuser Contribution Charges

I paid for the $9.99 subscription but I checked my bank account and it took out $16. Spotify explain

  • Newbie
  • I paid for the $9.99 subscription but I checked my bank account and it took out $16. Spotify explain
  • MihailY
  • Moderator
  • 1464 Views
  • 3 replies
  • 0 likes
  • 1464 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't subscribe to spotify I get that message that I'm not eligible

I always get this error message : Sorry, you are not eligible for that plan. Here are some other ways to get Premium.But I can't subscribe to any premium forfait, since 1 month. I try more than two browsers, google, safari, etc, but doesn't work eith...

  • Visitor
  • I always get this error message : Sorry, you are not eligible for that plan. Here are some other ways to get Premium. But I can't subscribe to any premium forfait, since 1 month. I try more than two...
  • MihailY
  • Moderator
  • 1713 Views
  • 7 replies
  • 1 likes
  • 1713 Views
  • 7 replies
  • 1 likes