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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • 31cbjsu37dejcx2thbty
  • Visitor
  • 184342 Views
  • 116 replies
  • 12 likes
  • 184342 Views
  • 116 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 20926 Views
  • 28 replies
  • 4 likes
  • 20926 Views
  • 28 replies
  • 4 likes

Premium content not showing on partners DUO account

Hi, I have a DUO account and I can access premium content I.e the Britney Spears audio 'The Woman in Me' but this is still locked content on my partners account. We have checked that DUO is correctly assigned and we have logged in and out of her acco...

  • Casual Listener
  • Hi,   I have a DUO account and I can access premium content I.e the Britney Spears audio 'The Woman in Me' but this is still locked content on my partners account. We have checked that DUO is ...
  • yoshimiyum
  • Casual Listener
  • 398 Views
  • 2 replies
  • 0 likes
  • 398 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Tried Student discount but didn't verify school. They charged me and gave me nothing.

I put my card information in for the student dicount and then moved on to the next step. I canceled after that but they still charged me. I do not have any premium features and have not been refunded. They also never notified me that they charged my ...

  • Newbie
  • I put my card information in for the student dicount and then moved on to the next step. I canceled after that but they still charged me. I do not have any premium features and have not been refunded...
  • MartinT
  • Moderator
  • 467 Views
  • 3 replies
  • 0 likes
  • 467 Views
  • 3 replies
  • 0 likes

I am registered with a Premium Duo account and I still keep getting ads?

I have had an account with Spotify from day 1 and I use it all the time - been paying for Premium Duo for a couple year and all of a sudden I start hearing ads! I logged out and logged in - did not help. There is no customers service to contact - wha...

  • Visitor
  • I have had an account with Spotify from day 1 and I use it all the time - been paying for Premium Duo for a couple year and all of a sudden I start hearing ads! I logged out and logged in - did not h...
  • Billy-J
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

transfer spotify premium to another email

i got an option for a 3 month free trial, but i have multiple spotify accounts and id like to transfer the premium from my old account to my main account

  • Visitor
  • i got an option for a 3 month free trial, but i have multiple spotify accounts and id like to transfer the premium from my old account to my main account
  • Billy-J
  • Spotify Star
  • 564 Views
  • 2 replies
  • 0 likes
  • 564 Views
  • 2 replies
  • 0 likes

Spotify says my location and payment method don't match.

No matter what payment method I try or country I change to, I am unable to pay for my subscription.

  • Visitor
  • No matter what payment method I try or country I change to, I am unable to pay for my subscription.
  • AZ33
  • Newbie
  • 347 Views
  • 2 replies
  • 0 likes
  • 347 Views
  • 2 replies
  • 0 likes

Superuser Contribution If I log out do my Spotify scp will it still charge my account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ivelina
  • Moderator
  • 1565 Views
  • 3 replies
  • 1 likes
  • 1565 Views
  • 3 replies
  • 1 likes

How do I cancel Hulu??

I see a rate increase due to Hulu. Spotify needed my address and for my credit card and when I entered that I was advised I could cancel Hulu after but see no way to do this. Please help. These extra charges are ridiculous.

  • Visitor
  • I see a rate increase due to Hulu. Spotify needed my address and for my credit card and when I entered that I was advised I could cancel Hulu after but see no way to do this. Please help. These extra...
  • Maxim
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

I don't have Audiobooks with Premium Individual

Hello, I don't have the option to listen to Audiobooks, the category is just not visible to me, even though I have Premium plan. Does this have something to do with my country being Lithuania, or the fact that I pay monthly not annually? Other thread...

  • Newbie
  • Hello, I don't have the option to listen to Audiobooks, the category is just not visible to me, even though I have Premium plan. Does this have something to do with my country being Lithuania, or the...
  • Maxim
  • Spotify Star
  • 471 Views
  • 1 replies
  • 0 likes
  • 471 Views
  • 1 replies
  • 0 likes

Cannot enter payment details

HiI am trying to upgrade to premium but card fields are greyed out. I have attempted on laptop and mobile phone. Could you please check and assist. Country: Ghana

  • Visitor
  • Hi I am trying to upgrade to premium but  card fields are greyed out. I have attempted on laptop and mobile phone. Could you please check and assist.  Country: Ghana
  • Billy-J
  • Spotify Star
  • 290 Views
  • 1 replies
  • 1 likes
  • 290 Views
  • 1 replies
  • 1 likes

Pagamento de plano errado

Meu cartão venceu e fui colocar o novo cartão porem não percebi que estava no plano errado, paguei o individual e o meu era família. como faço para alterar e pagar a diferença?

  • Visitor
  • Meu cartão venceu e fui colocar o novo cartão porem não percebi que estava no plano errado, paguei o individual e o meu era família. como faço para alterar e pagar a diferença?  
  • Billy-J
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Tengo una suscripción que no e realizado

Se me ha descontado una suscripción de spotify que no e realizado

  • Visitor
  • Se me ha descontado una suscripción de spotify que no e realizado
  • Billy-J
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Why is my Spotify duo $16.04?

Spotify duo is advertised as $14.99 so why am I being charged $16.04?

  • Visitor
  • Spotify duo is advertised as $14.99 so why am I being charged $16.04?
  • Billy-J
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Doesn´t let me subscribe to Premium Students after switching countries

PlanPremiumCountryPeruDeviceiPhone 15 ProOperating SystemiOS 17 My Question or IssueHi to anyone that could help me,I am currently trying to subscribe again to premium students from a 3 month trip to the US, it made me switch to a bank that i had ove...

  • Visitor
  • Plan Premium Country Peru Device iPhone 15 Pro Operating System iOS 17   My Question or Issue Hi to anyone that could help me, I am currently trying to subscribe again to premium stud...
  • Billy-J
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

I can't activate the Spotify premium offer from red cable

The page that I'm redirected to is nonexistent, I'm trying to access my offer to Spotify premium from the OnePlus red cable service.

  • Visitor
  • The page that I'm redirected to is nonexistent, I'm trying to access my offer to Spotify premium from the OnePlus red cable service.
  • Maxim
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Duo Plan

PlanDuoCountryUKDeviceiPhone 13pro, Samsung GalaxyOperating SystemIOS 10, Android My Question or IssueI recently joined Duo Plan with a member of my household, online it says they are included in my plan but when they log in via their email it logs t...

  • Visitor
  • Plan Duo Country UK Device iPhone 13pro, Samsung Galaxy Operating System IOS 10, Android    My Question or Issue I recently joined Duo Plan with a member of my household, online i...
  • Maxim
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Premium Hulu asking me to resubscribe

I have Student premium my spotify is working fine but my hulu all of a sudden asked me to resubscribe I thought it was a glitch so I logged out and log in and it still as me to resubscribe please help me

  • Visitor
  • I have Student premium my spotify is working fine but my hulu all of a sudden asked me to resubscribe I thought it was a glitch so I logged out and log in and it still as me to resubscribe please hel...
  • cradicalcompassion
  • Visitor
  • 577 Views
  • 2 replies
  • 1 likes
  • 577 Views
  • 2 replies
  • 1 likes