Country change

[giaccolo]

I have a Premium account issued in Italy. Now I m living in Denmark and my italian card doesn't work anymore. I updated the payment with my new danish card but I get an error message "your payment method and country don't match"

What should I do?

[Joan]

Hi @giaccolo,

Thanks for reaching out.

Consider trying the steps in an incognito window and using this link which is specifically for Denmark. If that doesn't work, then try cancelling your plan, waiting for the account to revert to free and then resubscribing with your Danish card.

Hope this helps.