I am aware of the below information however I think it is absolutely ridiculous that it was not made clear! I did not know this information until I found out I was being overcharged! I am absolutely fuming and I cant even speak to someone directly about this matter. From the 12th of July to the 12th of February this year I have been charged £14.99 every time. That is 8 overcharged payments! £80 worth of extra they have received without giving me ANY warning about this matter. I would like a FULL refund of this money. Absolutely outrageous.
Overcharged for the student discount? Premium Student is valid for up to 12 months from the date you subscribed. When the discount expires, your subscription automatically continues at the standard rate for Premium Individual unless you cancel or apply for another year (with a 4-year limit). To renew, just go to www.spotify.com/student and either log in to your uni’s portal or upload proof of enrollment. Once you've renewed, you'll get the discounted rate for another 12 months.
This situation needs to be rectified ASAP and I expect you to get back to me as quickly as it would take from a phone call considering you mention "Online support allows us to send and receive links and screenshots, helping us answer questions and figure out issues more efficiently. "