Help Wizard

Step 1


Premium Duo Issue

Premium Duo Issue


Premium Duo


South Korea


(iPhone 12)





My Question or Issue

My husband recently switched to Premium Duo so that I could use as well.

It my settings on the iPhone app, it says I am a registered as Premium Duo (It also confirms this on his account).

However, the bottom right corner still has the Premium ad to get me to join. When I click on that it is asking me to pay again. It will not allow me to download anything either.

When I try on a PC, again the setting say I am a Premium Duo member but it will not let me even open the Web Player, instead it is showing a pop-up asking me to subscribe to Spotify Premium.

I've tried re-installing the app, turning off my phone, and Web Player on incognito mode and nothing is working.

Help please

1 Reply

Hey @user-removed ,

Thanks for reaching out.


It sounds like you're logged into two different accounts on the web page and in the desktop and/or mobile app.


If you're logging in through Apple or Google, for example, try using your iCloud/Google Email address directly as well as your password instead of using those direct login buttons (or the other way around).


Let me know how it goes. 🙂

MaximSpotify Star
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