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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
PlanPremium DuoCountrySouth KoreaDevice(iPhone 12) OS(Windows) My Question or IssueMy husband recently switched to Premium Duo so that I could use as well.It my settings on the iPhone app, it says I am a registered as Premium Duo (It also confirms th...
Visitor
Plan Premium Duo Country South Korea Device (iPhone 12) OS (Windows) My Question or Issue My husband recently switched to Premium Duo so that I could use as well. It my sett...
OscarDC
Moderator
707 Views
3 replies
0 likes
PlanDUO PREMIUM CountryFINLAND DeviceSamsung Galaxy S22 Ultra 5G Operating SystemAndroid 13 My Question or IssueI have been 7 years continously premium member and now my card details got old and payment didn't go.I didn't update card details before w...
Casual Listener
Plan DUO PREMIUM Country FINLAND Device Samsung Galaxy S22 Ultra 5G Operating System Android 13 My Question or Issue I have been 7 years continously premium member ...
Tonza
Casual Listener
819 Views
3 replies
0 likes
My Question or IssueI bought a Premium Family membership whilst having ongoing Premium Duo membership. Will the Premium family membership renew right after the Premium Duo membership or for how long would I have to wait for the membership status to u...
Visitor
My Question or Issue I bought a Premium Family membership whilst having ongoing Premium Duo membership. Will the Premium family membership renew right after the Premium Duo membership or for how lon...
AlejaR
Moderator
1553 Views
1 replies
0 likes
PlanPremium DuoCountrySwitzerland My Question or IssueI recently joined Premium Duo (today) for me and my partner. I added our current address info and send the link to my partner. She is being asked to verify the address and enters the same info. Ho...
Visitor
Plan Premium Duo Country Switzerland My Question or Issue I recently joined Premium Duo (today) for me and my partner. I added our current address info and send the link to my partner. S...
Billy-J
Spotify Star
1032 Views
1 replies
0 likes
PlanPremiumCountryUKDeviceALLOperating SystemALL My Question or IssueI am thinking about upgrading to a Premium Duo account and wanted to know when the account is initially opened, do both accounts start with all the songs/playlists etc on my existin...
Newbie
Plan Premium Country UK Device ALL Operating System ALL My Question or Issue I am thinking about upgrading to a Premium Duo account and wanted to know when the account is initially o...
ThisCommunitySucks
Community Legend
1639 Views
1 replies
0 likes
Recently, my partner upgraded to a Duo account for us. He sent me the invite which I accepted and joined, but when I am on the app on my iPhone, my account just says premium. I was charged 2 days ago for a premium account, so we are essentially doubl...
Casual Listener
Recently, my partner upgraded to a Duo account for us. He sent me the invite which I accepted and joined, but when I am on the app on my iPhone, my account just says premium. I was charged 2...
Mihail
Spotify Legend
4871 Views
4 replies
0 likes
PlanPremium + HuluCountryUnited StatesDevice(Samsung Galaxy Note 8, Microsoft Surface Book 1)Operating System(Android Pie, Windows 10) My Question or IssueI get a message saying that I am ineligible to upgrade to Premium Duo. I'm currently paying for...
Visitor
Plan Premium + Hulu Country United States Device (Samsung Galaxy Note 8, Microsoft Surface Book 1) Operating System (Android Pie, Windows 10) My Question or Issue I get a message say...
Billy-J
Spotify Star
500 Views
1 replies
1 likes
PlanPremium duoCountryUKDeviceN/AOperating SystemN/A My Question or IssueMy sister and i would like to join the premium duo but we don't live together. Could this option be opened up to us?
Visitor
Plan Premium duo Country UK Device N/A Operating System N/A My Question or Issue My sister and i would like to join the premium duo but we don't live together. Could this option be o...
OneByBoo
Roadie
13919 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Billy-J
Spotify Star
2434 Views
3 replies
0 likes
I'm trying to change to Spotify Duo. It says that my current family member will be converted to the free Spotify. But I want my daughter (the only other member of the household) to be the second Duo member. How do I do this as part of the plan-change...
Visitor
I'm trying to change to Spotify Duo. It says that my current family member will be converted to the free Spotify. But I want my daughter (the only other member of the household) to be the second Duo ...
Emilia_8
Community Legend
1053 Views
1 replies
0 likes
I may have misread the product, but isn't the idea to be able to play seperate music, provided that you share the same physical homeadress? I recently updated to Premium Duo assuming I could share it with my girlfriend. But everything she plays music...
Casual Listener
I may have misread the product, but isn't the idea to be able to play seperate music, provided that you share the same physical homeadress? I recently updated to Premium Duo assuming I could...
Brunelicia
Community Legend
2759 Views
3 replies
0 likes