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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52368 Views
  • 23 replies
  • 4 likes
  • 52368 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32838 Views
  • 19 replies
  • 2 likes
  • 32838 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22124 Views
  • 8 replies
  • 1 likes
  • 22124 Views
  • 8 replies
  • 1 likes

Partner cannot join Premium Duo despite address being correct

PlanPremium DuoCountrySwitzerland My Question or IssueI recently joined Premium Duo (today) for me and my partner. I added our current address info and send the link to my partner. She is being asked to verify the address and enters the same info. Ho...

  • Visitor
  • Plan Premium Duo Country Switzerland   My Question or Issue I recently joined Premium Duo (today) for me and my partner. I added our current address info and send the link to my partner. S...
  • Billy-J
  • Spotify Star
  • 541 Views
  • 1 replies
  • 0 likes
  • Address Problem
    Premium Duo
  • 541 Views
  • 1 replies
  • 0 likes

Does my existing library copy onto both accounts in Spotify Duo

PlanPremiumCountryUKDeviceALLOperating SystemALL My Question or IssueI am thinking about upgrading to a Premium Duo account and wanted to know when the account is initially opened, do both accounts start with all the songs/playlists etc on my existin...

  • Newbie
  • Plan Premium Country UK Device ALL Operating System ALL   My Question or Issue I am thinking about upgrading to a Premium Duo account and wanted to know when the account is initially o...
  • TreyAnastasio
  • Spotify Star
  • 418 Views
  • 1 replies
  • 0 likes
  • Premium Duo
  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm being charged for Premium even though I joined my partner's Duo Mix account.

Recently, my partner upgraded to a Duo account for us. He sent me the invite which I accepted and joined, but when I am on the app on my iPhone, my account just says premium. I was charged 2 days ago for a premium account, so we are essentially doubl...

  • Casual Listener
  • Recently, my partner upgraded to a Duo account for us. He sent me the invite which I accepted and joined, but when I am on the app on my iPhone, my account just says premium.   I was charged 2...
  • Mihail
  • Spotify Legend
  • 2186 Views
  • 4 replies
  • 0 likes
  • account not updating
    Duo Mix
    Premium Duo
  • 2186 Views
  • 4 replies
  • 0 likes

Ineligible for Premium Duo upgrade

PlanPremium + HuluCountryUnited StatesDevice(Samsung Galaxy Note 8, Microsoft Surface Book 1)Operating System(Android Pie, Windows 10) My Question or IssueI get a message saying that I am ineligible to upgrade to Premium Duo. I'm currently paying for...

  • Visitor
  • Plan Premium + Hulu Country United States Device (Samsung Galaxy Note 8, Microsoft Surface Book 1) Operating System (Android Pie, Windows 10)   My Question or Issue I get a message say...
  • Billy-J
  • Spotify Star
  • 226 Views
  • 1 replies
  • 1 likes
  • Premium Duo
    Subscriptions with Hulu
    upgrade problem
  • 226 Views
  • 1 replies
  • 1 likes

Solved!! Premium duo family living separately

PlanPremium duoCountryUKDeviceN/AOperating SystemN/A My Question or IssueMy sister and i would like to join the premium duo but we don't live together. Could this option be opened up to us?

  • Visitor
  • Plan Premium duo Country UK Device N/A Operating System N/A   My Question or Issue My sister and i would like to join the premium duo but we don't live together. Could this option be o...
  • OneByBoo
  • Community Legend
  • 10594 Views
  • 1 replies
  • 0 likes
  • Premium Duo
  • 10594 Views
  • 1 replies
  • 0 likes

Solved!! I don't want spotify premium duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 1142 Views
  • 3 replies
  • 0 likes
  • Premium Duo
    single
  • 1142 Views
  • 3 replies
  • 0 likes

Change to Duo from Family

I'm trying to change to Spotify Duo. It says that my current family member will be converted to the free Spotify. But I want my daughter (the only other member of the household) to be the second Duo member. How do I do this as part of the plan-change...

  • Visitor
  • I'm trying to change to Spotify Duo. It says that my current family member will be converted to the free Spotify. But I want my daughter (the only other member of the household) to be the second Duo ...
  • Emilia_8
  • Spotify Star
  • 536 Views
  • 1 replies
  • 0 likes
  • change plan
    Family Premium Plan
    Premium Duo
  • 536 Views
  • 1 replies
  • 0 likes

Premium Duo interrupts playback?

I may have misread the product, but isn't the idea to be able to play seperate music, provided that you share the same physical homeadress? I recently updated to Premium Duo assuming I could share it with my girlfriend. But everything she plays music...

  • Casual Listener
  • I may have misread the product, but isn't the idea to be able to play seperate music, provided that you share the same physical homeadress?   I recently updated to Premium Duo assuming I could...
  • Brunelicia
  • Spotify Star
  • 908 Views
  • 3 replies
  • 0 likes
  • Premium Duo
  • 908 Views
  • 3 replies
  • 0 likes