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Topics with Label: Help Spotify!

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Forum Posts

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

125609 Views

69 replies

9 likes

Premium for Family
  • 125609 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

armlc_zic

Newbie

51132 Views

84 replies

2 likes

  • 51132 Views
  • 84 replies
  • 2 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31ctdijib5ruljhueabc

Visitor

222322 Views

139 replies

12 likes

  • 222322 Views
  • 139 replies
  • 12 likes

Superuser Contribution It says i'm not eligible for Premium individual

 every time i try get a premium individual it keeps saying im not eligible but won't tell me why? 

Casual Listener

 every time i try get a premium individual it keeps saying im not eligible but won't tell me why?  

Roroy

Casual Listener

108552 Views

120 replies

8 likes

eligiblity
Help Spotify!
  • 108552 Views
  • 120 replies
  • 8 likes

Will I get chargeback if I will not like Premium?

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSADevice(Iphone 7)Operating System(iOS 13) My Question or IssueWill I get chargeback if I will not like Premium?

Visitor

 None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Device (Iphone 7) Operating System (iOS 1...

MattSuda

Spotify Star

576 Views

1 replies

0 likes

chargeback
Help
Help Spotify!
Premium
  • 576 Views
  • 1 replies
  • 0 likes

3rd time posting this could someone from spotify please reply!

My daughter opened a Spotify account using my debit card. Her login was through her Facebook. Her Facebook was hacked and was closed. She has tried to activate her Facebook and is not able. So because she can't activate her Facebook, she can't login ...

Casual Listener

My daughter opened a Spotify account using my debit card. Her login was through her Facebook. Her Facebook was hacked and was closed. She has tried to activate her Facebook and is not able. So b...

Elizabeth53

Casual Listener

500 Views

2 replies

0 likes

Help Spotify!
  • 500 Views
  • 2 replies
  • 0 likes