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Topics with Label: Subscription charged wrongly

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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5081 Views
  • 23 replies
  • 2 likes
  • 5081 Views
  • 23 replies
  • 2 likes

Annual subscription not working!

PlanPremiumCountryIndia My Question or IssueHi,I was already on the monthly plan when I decided to move to annual. So I paid for it, but my account page showed that my monthly is still active and I'll be billed next month. Then I cancelled my monthly...

  • Visitor
  • Plan Premium Country India    My Question or Issue Hi, I was already on the monthly plan when I decided to move to annual.  So I paid for it, but my account page showed th...
  • osornios
  • Spotify Star
  • 746 Views
  • 1 replies
  • 1 likes
  • Subscription
    Subscription charged wrongly
  • 746 Views
  • 1 replies
  • 1 likes

Cancelled my subscription but I was still charged (student)

PlanPremium (student)CountryEnglandDeviceiPhone 7Operating SystemiOS 12 My Question or Issue Hello! So pretty much I didn’t realise that the prices had raised for student premium to £9.99 monthly and being on £6.65 an hour for sixteen hours a week? C...

  • Visitor
  • Plan Premium (student) Country England Device iPhone 7 Operating System iOS 12   My Question or Issue   Hello! So pretty much I didn’t realise that the prices had raised for stud...
  • Billy-J
  • Spotify Star
  • 685 Views
  • 1 replies
  • 0 likes
  • Premium
    Student
    Students price problem
    Subscription
    Subscription charged wrongly
  • 685 Views
  • 1 replies
  • 0 likes

Unwanted switch from yearly to monthly without notice

I was expecting my yearly subscription payment in December to be 99 EUR, but it seems like I have been switched back to monthly 9,99 EUR. This is an increase of my subscription price without any notice beforehand and I don't want this. Could somebody...

  • Casual Listener
  • ...otice beforehand and I don't want this.   Could somebody please clear this up for me? It's also impossible to find an e-mail address of the support team so I have to discuss this issue publicly n...
  • Maxim
  • Spotify Star
  • 500 Views
  • 1 replies
  • 0 likes
  • Subscription charged wrongly
  • 500 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is charging me for another account...

HiSo I my cousin wanted to do the 3 month free premium trial for spotify on her phone, so I put in my card info so she could use it and after the three months she was supposed to cancel it. Personally, I have a Premium subscription but I do the stude...

  • Newbie
  • Hi So I my cousin wanted to do the 3 month free premium trial for spotify on her phone, so I put in my card info so she could use it and after the three months she was supposed to cancel it. Pe...
  • Daisy
  • Spotify Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • Subscription charged wrongly
  • 236 Views
  • 1 replies
  • 0 likes