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Topics with Label: Subscription charged wrongly

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Solved!! Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

Casual Listener

ssurrounds

Visitor

71101 Views

31 replies

2 likes

Account
  • 71101 Views
  • 31 replies
  • 2 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

156200 Views

69 replies

10 likes

Premium for Family
  • 156200 Views
  • 69 replies
  • 10 likes

Annual subscription not working!

PlanPremiumCountryIndia My Question or IssueHi,I was already on the monthly plan when I decided to move to annual. So I paid for it, but my account page showed that my monthly is still active and I'll be billed next month. Then I cancelled my monthly...

Visitor

Plan Premium Country India    My Question or Issue Hi, I was already on the monthly plan when I decided to move to annual.  So I paid for it, but my account page showed th...

osornios

Spotify Star

1018 Views

1 replies

1 likes

Subscription
Subscription charged wrongly
  • 1018 Views
  • 1 replies
  • 1 likes

Cancelled my subscription but I was still charged (student)

PlanPremium (student)CountryEnglandDeviceiPhone 7Operating SystemiOS 12 My Question or Issue Hello! So pretty much I didn’t realise that the prices had raised for student premium to £9.99 monthly and being on £6.65 an hour for sixteen hours a week? C...

Visitor

Plan Premium (student) Country England Device iPhone 7 Operating System iOS 12   My Question or Issue   Hello! So pretty much I didn’t realise that the prices had raised for stud...

Billy-J

Spotify Star

1000 Views

1 replies

0 likes

Premium
Student
Students price problem
Subscription
Subscription charged wrongly
  • 1000 Views
  • 1 replies
  • 0 likes

Unwanted switch from yearly to monthly without notice

I was expecting my yearly subscription payment in December to be 99 EUR, but it seems like I have been switched back to monthly 9,99 EUR. This is an increase of my subscription price without any notice beforehand and I don't want this. Could somebody...

Casual Listener

I was expecting my yearly subscription payment in December to be 99 EUR, but it seems like I have been switched back to monthly 9,99 EUR. This is an increase of my subscription price without any noti...

Maxim

Spotify Star

790 Views

1 replies

0 likes

Subscription charged wrongly
  • 790 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is charging me for another account...

HiSo I my cousin wanted to do the 3 month free premium trial for spotify on her phone, so I put in my card info so she could use it and after the three months she was supposed to cancel it. Personally, I have a Premium subscription but I do the stude...

Visitor

Hi So I my cousin wanted to do the 3 month free premium trial for spotify on her phone, so I put in my card info so she could use it and after the three months she was supposed to cancel it. Pe...

Daisy

Spotify Legend

443 Views

1 replies

0 likes

Subscription charged wrongly
  • 443 Views
  • 1 replies
  • 0 likes