Topics with Label: Subscription charged wrongly

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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45664 Views
  • 16 replies
  • 4 likes
  • 45664 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28663 Views
  • 19 replies
  • 2 likes
  • 28663 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20181 Views
  • 6 replies
  • 1 likes
  • 20181 Views
  • 6 replies
  • 1 likes

Annual subscription not working!

PlanPremiumCountryIndia My Question or IssueHi,I was already on the monthly plan when I decided to move to annual. So I paid for it, but my account page showed that my monthly is still active and I'll be billed next month. Then I cancelled my monthly...

  • Visitor
  • Plan Premium Country India    My Question or Issue Hi, I was already on the monthly plan when I decided to move to annual.  So I paid for it, but my account page showed th...
  • osornios
  • Spotify Star
  • 540 Views
  • 1 replies
  • 1 likes
  • Subscription
    Subscription charged wrongly
  • 540 Views
  • 1 replies
  • 1 likes

Cancelled my subscription but I was still charged (student)

PlanPremium (student)CountryEnglandDeviceiPhone 7Operating SystemiOS 12 My Question or Issue Hello! So pretty much I didn’t realise that the prices had raised for student premium to £9.99 monthly and being on £6.65 an hour for sixteen hours a week? C...

  • Visitor
  • Plan Premium (student) Country England Device iPhone 7 Operating System iOS 12   My Question or Issue   Hello! So pretty much I didn’t realise that the prices had raised for stud...
  • Billy-J
  • Spotify Star
  • 440 Views
  • 1 replies
  • 0 likes
  • Cancel
    cancelled
    Premium
    refund
    Student
    Students price problem
    Subscription
    Subscription charged wrongly
  • 440 Views
  • 1 replies
  • 0 likes

Unwanted switch from yearly to monthly without notice

I was expecting my yearly subscription payment in December to be 99 EUR, but it seems like I have been switched back to monthly 9,99 EUR. This is an increase of my subscription price without any notice beforehand and I don't want this. Could somebody...

  • Casual Listener
  • I was expecting my yearly subscription payment in December to be 99 EUR, but it seems like I have been switched back to monthly 9,99 EUR. This is an increase of my subscription price without any noti...
  • Maxim
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • Subscription charged wrongly
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is charging me for another account...

HiSo I my cousin wanted to do the 3 month free premium trial for spotify on her phone, so I put in my card info so she could use it and after the three months she was supposed to cancel it. Personally, I have a Premium subscription but I do the stude...

  • Newbie
  • Hi So I my cousin wanted to do the 3 month free premium trial for spotify on her phone, so I put in my card info so she could use it and after the three months she was supposed to cancel it. Pe...
  • Daisy
  • Spotify Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • Subscription charged wrongly
  • 154 Views
  • 1 replies
  • 0 likes