Superuser Contribution Change to yearly subscription

My Question or IssueI currently have a monthly subscription (Premium with Hulu) but am only seeing a pay by month option. Is there a way to prepay for the whole year? Plan: Spotify Premium with HuluFree/Premium: PremiumCountry: USA Device: iPhoneOper...

• farsiderules
• Casual Listener
• My Question or Issue I currently have a monthly subscription (Premium with Hulu) but am only seeing a pay by month option. Is there a way to prepay for the whole year?   Plan: Spotify Pr...
• 2022-02-05 5:07:34 PM
• 2022-02-06 4:32:13 PM
• Jeremy
• Spotify Legend
• 947 Views
• 1 replies
• 0 likes
• Payments

Duplicate payments

• Mahmoud86
• Newbie
•  
• 2019-05-16 1:15:25 AM
• 2019-05-16 6:46:34 AM
• OneByBoo
• Roadie
• 1000 Views
• 1 replies
• 0 likes
• Payments

buy gift card in Ecuador

Country Ecuador Device(iPhone 7)Operating System(iOS 10) My Question or IssueI´m doing a giveaway in Ecuador, I want to give to the winners 10 premium accounts for 3 months.In Ecuador it currently won't be possible to purchase gift cards so I don´t k...

• diegoleonprado
• Visitor
• Country  Ecuador   Device (iPhone 7) Operating System (iOS 10)   My Question or Issue I´m doing a giveaway in Ecuador, I want to give to the winners 10 premium accounts for 3 ...
• 2019-03-13 9:01:29 PM
• 2019-03-14 3:28:43 PM
• Mantisentil
• Community Legend
• 2778 Views
• 1 replies
• 0 likes
• Ecuador
  Gift Card
  Payments

Superuser Contribution Payment for Gift card not getting through in Singapore

Hi,When i try to purchase a gift card in Singapore and use a local payment method, it does not complete the transaction and says payment failed. Has anyone from Singapore faced such a scenario and had it solved? ThanksRajaram

• user-removed
• Visitor
• Hi, When i try to purchase a gift card in Singapore and use a local payment method, it does not complete the transaction and says payment failed. Has anyone from Singapore faced such a scenario and ...
• 2019-01-15 8:20:42 AM
• 2019-01-23 4:12:47 PM
• Peter
• Spotify Legend
• 517 Views
• 1 replies
• 0 likes
• Gift Card
  Payments
  singapore

Unexpected Charge

I noticed an unexpected charge in my bank account for $10.**bleep** which I’ve never been charged from you guys before. I have a free subscription. Can you please explain why this charge occurred, and refund it back?Account name Batman1993 PlanFreeCo...

• Mbatman1993
• Newbie
• I noticed an unexpected charge in my bank account for $10.**bleep** which I’ve never been charged from you guys before. I have a free subscription. Can you please explain why this charge occurred, an...
• 2019-01-18 3:27:01 PM
• 2019-01-18 7:49:05 PM
• OneByBoo
• Roadie
• 762 Views
• 1 replies
• 0 likes
• Payments

Superuser Contribution Taken two payments

PlanFree/PremiumCountryUk My Question or Issue Spotify could not take the £4.99 payment out of my bank on the 2/12, it asked me to confirm my bank details, I did so. Once confirmed, it’s taken two £4.99 payments out, one of them is still pending. Wil...

• LornaHolt
• Newbie
• ...onfirmed, it’s taken two £4.99 payments out, one of them is still pending. Will this come bank into my account? If not, what do I do now?
• 2018-12-04 11:17:46 PM
• 2018-12-05 7:45:30 AM
• Daisy
• Spotify Legend
• 472 Views
• 1 replies
• 0 likes
• Payments
  Subscription

Not able to pay premium after 3 months

Hello, I canceled my premium account 3 moths ago because I had to cancel that card. Now I've been trying to pay premium for 3 months with the new card in it always reject the payment, already followed up all the solutions provided in the help center....

• xtatanx
• Casual Listener
• Hello,   I canceled my premium account 3 moths ago because I had to cancel that card. Now I've been trying to pay premium for 3 months with the new card in it always reject the payment,  ...
• 2018-02-01 3:18:53 PM
• 2018-02-01 10:37:05 PM
• Tom
• Community Legend
• 563 Views
• 1 replies
• 0 likes
• bugs
  Payments
  Premium

Superuser Contribution Double charge

I am being charged for a familiar plan (150 MXN) which is the plan I use, and a regular premium plan (99MXN). I have noticed this now but there were many extra charges of 99MXN. I checked for another possible accounts as you explain here: https://sup...

• Tona23
• Newbie
• I am being charged for a familiar plan (150 MXN) which is the plan I use, and a regular premium plan (99MXN). I have noticed this now but there were many extra charges of 99MXN. I checked for another...
• 2017-06-26 9:30:43 AM
• 2017-06-28 5:20:30 PM
• SergioDavid
• Roadie
• 334 Views
• 1 replies
• 0 likes
• Payments

Updating Payment Issue

Hi, I am unable to update my payment method since my card is about to expire because it wants me to confirm I'm a student, which I haven't been since last december and haven't been paying the student discount since February. How can I update my payme...

• eoquinon
• Newbie
• Hi,   I am unable to update my payment method since my card is about to expire because it wants me to confirm I'm a student, which I haven't been since last december and haven't been paying th...
• 2017-06-03 10:39:47 PM
• 2017-06-04 3:02:48 AM
• osornios
• Spotify Star
• 1014 Views
• 1 replies
• 0 likes
• card
  Payments
  Update

Superuser Contribution Mi suscripción se canceló antes de los tres meses que pagué

Hola, el día 15 de mayo contrate Premium por 3 meses, pagué $9.00 pesos mexicanos, y el dia de hoy 31 de mayo al ingresar a mi cuenta me indica que mi cuenta es Free, ya no me da acceso a las funciones premium, el cobro se hizo de manera correcta a m...

• lalogarcia95
• Newbie
• Hola, el día 15 de mayo contrate Premium por 3 meses, pagué $9.00 pesos mexicanos, y el dia de hoy 31 de mayo al ingresar a mi cuenta me indica que mi cuenta es Free, ya no me da acceso a las funcion...
• 2017-05-31 4:34:56 PM
• 2017-06-01 11:00:00 PM
• Aimee_T
• Roadie
• 1216 Views
• 1 replies
• 1 likes
• pagos
  Payments
  suscripcion

Charged thrice! Please help.

I logged in to my spotify account to Update my payment. I made the transaction (first 2) on my cellphone and the internet keeps going down so i have to refresh the page over again. I got pissed off so i went to my laptop and re_enter my payment again...

• mokloyzee
• Newbie
• I logged in to my spotify account to Update my payment. I made the transaction (first 2) on my cellphone and the internet keeps going down so i have to refresh the page over again. I got pissed off s...
• 2017-05-07 3:14:28 AM
• 2017-05-07 9:16:24 AM
• Maxim
• Spotify Star
• 425 Views
• 1 replies
• 0 likes
• Charged thrice
  Payments
  upgrade