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Topics with Label: Payments

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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6014 Views
  • 23 replies
  • 2 likes
  • 6014 Views
  • 23 replies
  • 2 likes

Superuser Contribution Change to yearly subscription

My Question or IssueI currently have a monthly subscription (Premium with Hulu) but am only seeing a pay by month option. Is there a way to prepay for the whole year? Plan: Spotify Premium with HuluFree/Premium: PremiumCountry: USA Device: iPhoneOper...

  • Newbie
  • My Question or Issue I currently have a monthly subscription (Premium with Hulu) but am only seeing a pay by month option. Is there a way to prepay for the whole year?   Plan: Spotify Pr...
  • Jeremy
  • Spotify Legend
  • 838 Views
  • 1 replies
  • 0 likes
  • Payments
  • 838 Views
  • 1 replies
  • 0 likes

Solved!! Etwas später Abo bezahlt und trotzdem kein Premium mehr

Hi,und zwar folgendes Problem: Wir (meine Familie) haben ungefähr seit einem Monat Spotify Premium gehabt, als Spotify dann aber das 2. mal abbezahlt werden musste, war zurzeit kein Geld auf dem Konto meiner Mutter. Also wurde automatisch das Abo zur...

  • Casual Listener
  • Hi, und zwar folgendes Problem: Wir (meine Familie) haben ungefähr seit einem Monat Spotify Premium gehabt, als Spotify dann aber das 2. mal abbezahlt werden musste, war zurzeit kein Geld auf dem Ko...
  • ListenToGlobal
  • Composer
  • 4314 Views
  • 5 replies
  • 1 likes
  • Payments
  • 4314 Views
  • 5 replies
  • 1 likes

buy gift card in Ecuador

Country Ecuador Device(iPhone 7)Operating System(iOS 10) My Question or IssueI´m doing a giveaway in Ecuador, I want to give to the winners 10 premium accounts for 3 months.In Ecuador it currently won't be possible to purchase gift cards so I don´t k...

  • Visitor
  • Country  Ecuador   Device (iPhone 7) Operating System (iOS 10)   My Question or Issue I´m doing a giveaway in Ecuador, I want to give to the winners 10 premium accounts for 3 ...
  • Mantisentil
  • Community Legend
  • 2030 Views
  • 1 replies
  • 0 likes
  • Ecuador
    Gift Card
    Payments
  • 2030 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment for Gift card not getting through in Singapore

Hi,When i try to purchase a gift card in Singapore and use a local payment method, it does not complete the transaction and says payment failed. Has anyone from Singapore faced such a scenario and had it solved? ThanksRajaram

  • Visitor
  • Hi, When i try to purchase a gift card in Singapore and use a local payment method, it does not complete the transaction and says payment failed. Has anyone from Singapore faced such a scenario and ...
  • Peter
  • Spotify Legend
  • 479 Views
  • 1 replies
  • 0 likes
  • Gift Card
    Payments
    singapore
  • 479 Views
  • 1 replies
  • 0 likes

Unexpected Charge

I noticed an unexpected charge in my bank account for $10.**bleep** which I’ve never been charged from you guys before. I have a free subscription. Can you please explain why this charge occurred, and refund it back?Account name Batman1993 PlanFreeCo...

  • Newbie
  • I noticed an unexpected charge in my bank account for $10.**bleep** which I’ve never been charged from you guys before. I have a free subscription. Can you please explain why this charge occurred, an...
  • OneByBoo
  • Roadie
  • 714 Views
  • 1 replies
  • 0 likes
  • Payments
  • 714 Views
  • 1 replies
  • 0 likes

Superuser Contribution Taken two payments

PlanFree/PremiumCountryUk My Question or Issue Spotify could not take the £4.99 payment out of my bank on the 2/12, it asked me to confirm my bank details, I did so. Once confirmed, it’s taken two £4.99 payments out, one of them is still pending. Wil...

  • Newbie
  • ...onfirmed, it’s taken two £4.99 payments out, one of them is still pending. Will this come bank into my account? If not, what do I do now?
  • Daisy
  • Spotify Legend
  • 405 Views
  • 1 replies
  • 0 likes
  • Payments
    Subscription
  • 405 Views
  • 1 replies
  • 0 likes

Solved!! Annual Premium Already Paid For, Wanting To Go To Family Plan

I paid for my annual Premium account a couple months ago. I'm now thinking about getting the family plan.A couple questions associated with this.1) Can I pay the difference in one lump sum (like the Annual Premium account)?2) If that's not an option ...

  • Casual Listener
  • I paid for my annual Premium account a couple months ago.  I'm now thinking about getting the family plan. A couple questions associated with this. 1) Can I pay the difference in one lump su...
  • Noah
  • Spotify Star
  • 1452 Views
  • 5 replies
  • 0 likes
  • Family Plan
    Payments
    premium plan
  • 1452 Views
  • 5 replies
  • 0 likes

Not able to pay premium after 3 months

Hello, I canceled my premium account 3 moths ago because I had to cancel that card. Now I've been trying to pay premium for 3 months with the new card in it always reject the payment, already followed up all the solutions provided in the help center....

  • Casual Listener
  • Hello,   I canceled my premium account 3 moths ago because I had to cancel that card. Now I've been trying to pay premium for 3 months with the new card in it always reject the payment,  ...
  • Tom
  • Community Legend
  • 485 Views
  • 1 replies
  • 0 likes
  • bugs
    Payments
    Premium
  • 485 Views
  • 1 replies
  • 0 likes

Solved!! I bought premium, got charged twice and HAVE NO PREMIUM

Hi, real mad right now.I tried upgrading to Premium so I could play some songs for my graduation tonight, and your service has not only charged me TWICE but has also failed to give me what I bought! Am I supposed to wait a little while before it acti...

  • Casual Listener
  • Hi, real mad right now. I tried upgrading to Premium so I could play some songs for my graduation tonight, and your service has not only charged me TWICE but has also failed to give me what I boug...
  • KatesHere
  • Community Legend
  • 662 Views
  • 3 replies
  • 0 likes
  • Payment Problems
    Payments
    Premium
  • 662 Views
  • 3 replies
  • 0 likes

Superuser Contribution Double charge

I am being charged for a familiar plan (150 MXN) which is the plan I use, and a regular premium plan (99MXN). I have noticed this now but there were many extra charges of 99MXN. I checked for another possible accounts as you explain here: https://sup...

  • Newbie
  • I am being charged for a familiar plan (150 MXN) which is the plan I use, and a regular premium plan (99MXN). I have noticed this now but there were many extra charges of 99MXN. I checked for another...
  • SergioDavid
  • Roadie
  • 273 Views
  • 1 replies
  • 0 likes
  • Payments
  • 273 Views
  • 1 replies
  • 0 likes

Updating Payment Issue

Hi, I am unable to update my payment method since my card is about to expire because it wants me to confirm I'm a student, which I haven't been since last december and haven't been paying the student discount since February. How can I update my payme...

  • Newbie
  • Hi,   I am unable to update my payment method since my card is about to expire because it wants me to confirm I'm a student, which I haven't been since last december and haven't been paying th...
  • osornios
  • Spotify Star
  • 940 Views
  • 1 replies
  • 0 likes
  • card
    Payments
    Update
  • 940 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi suscripción se canceló antes de los tres meses que pagué

Hola, el día 15 de mayo contrate Premium por 3 meses, pagué $9.00 pesos mexicanos, y el dia de hoy 31 de mayo al ingresar a mi cuenta me indica que mi cuenta es Free, ya no me da acceso a las funciones premium, el cobro se hizo de manera correcta a m...

  • Newbie
  • Hola, el día 15 de mayo contrate Premium por 3 meses, pagué $9.00 pesos mexicanos, y el dia de hoy 31 de mayo al ingresar a mi cuenta me indica que mi cuenta es Free, ya no me da acceso a las funcion...
  • Aimee_T
  • Roadie
  • 1166 Views
  • 1 replies
  • 1 likes
  • pagos
    Payments
    suscripcion
  • 1166 Views
  • 1 replies
  • 1 likes

Charged thrice! Please help.

I logged in to my spotify account to Update my payment. I made the transaction (first 2) on my cellphone and the internet keeps going down so i have to refresh the page over again. I got pissed off so i went to my laptop and re_enter my payment again...

  • Newbie
  • I logged in to my spotify account to Update my payment. I made the transaction (first 2) on my cellphone and the internet keeps going down so i have to refresh the page over again. I got pissed off s...
  • Maxim
  • Spotify Star
  • 342 Views
  • 1 replies
  • 0 likes
  • Charged thrice
    Payments
    upgrade
  • 342 Views
  • 1 replies
  • 0 likes