Topics with Label: Payments

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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 46117 Views
  • 16 replies
  • 4 likes
  • 46117 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28957 Views
  • 19 replies
  • 2 likes
  • 28957 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20313 Views
  • 6 replies
  • 1 likes
  • 20313 Views
  • 6 replies
  • 1 likes

Superuser Contribution Change to yearly subscription

My Question or IssueI currently have a monthly subscription (Premium with Hulu) but am only seeing a pay by month option. Is there a way to prepay for the whole year? Plan: Spotify Premium with HuluFree/Premium: PremiumCountry: USA Device: iPhoneOper...

  • Newbie
  • My Question or Issue I currently have a monthly subscription (Premium with Hulu) but am only seeing a pay by month option. Is there a way to prepay for the whole year?   Plan:  Spotify P...
  • Jeremy
  • Moderator
  • 521 Views
  • 1 replies
  • 0 likes
  • Payments
  • 521 Views
  • 1 replies
  • 0 likes

Solved!! Etwas später Abo bezahlt und trotzdem kein Premium mehr

Hi,und zwar folgendes Problem: Wir (meine Familie) haben ungefähr seit einem Monat Spotify Premium gehabt, als Spotify dann aber das 2. mal abbezahlt werden musste, war zurzeit kein Geld auf dem Konto meiner Mutter. Also wurde automatisch das Abo zur...

  • Casual Listener
  • Hi, und zwar folgendes Problem: Wir (meine Familie) haben ungefähr seit einem Monat Spotify Premium gehabt, als Spotify dann aber das 2. mal abbezahlt werden musste, war zurzeit kein Geld auf dem Ko...
  • ListenToGlobal
  • Composer
  • 2833 Views
  • 5 replies
  • 1 likes
  • Payments
  • 2833 Views
  • 5 replies
  • 1 likes

Duplicate payments

 

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  • Newbie
  •  
  • OneByBoo
  • Community Legend
  • 385 Views
  • 1 replies
  • 0 likes
  • Payments
  • 385 Views
  • 1 replies
  • 0 likes

buy gift card in Ecuador

Country Ecuador Device(iPhone 7)Operating System(iOS 10) My Question or IssueI´m doing a giveaway in Ecuador, I want to give to the winners 10 premium accounts for 3 months.In Ecuador it currently won't be possible to purchase gift cards so I don´t k...

  • Visitor
  • Country  Ecuador   Device (iPhone 7) Operating System (iOS 10)   My Question or Issue I´m doing a giveaway in Ecuador, I want to give to the winners 10 premium accounts for 3 ...
  • Mantisentil
  • Community Legend
  • 864 Views
  • 1 replies
  • 0 likes
  • Ecuador
    Gift Card
    Payments
  • 864 Views
  • 1 replies
  • 0 likes

Unexpected Charge

I noticed an unexpected charge in my bank account for $10.**bleep** which I’ve never been charged from you guys before. I have a free subscription. Can you please explain why this charge occurred, and refund it back?Account name Batman1993 PlanFreeCo...

  • Newbie
  • I noticed an unexpected charge in my bank account for $10.**bleep** which I’ve never been charged from you guys before. I have a free subscription. Can you please explain why this charge occurred, an...
  • OneByBoo
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • Payments
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment for Gift card not getting through in Singapore

Hi,When i try to purchase a gift card in Singapore and use a local payment method, it does not complete the transaction and says payment failed. Has anyone from Singapore faced such a scenario and had it solved? ThanksRajaram

  • Not applicable
  • Hi, When i try to purchase a gift card in Singapore and use a local payment method, it does not complete the transaction and says payment failed. Has anyone from Singapore faced such a scenario and ...
  • Peter
  • Spotify Legend
  • 326 Views
  • 1 replies
  • 0 likes
  • Gift Card
    Payments
    singapore
  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution Taken two payments

PlanFree/PremiumCountryUk My Question or Issue Spotify could not take the £4.99 payment out of my bank on the 2/12, it asked me to confirm my bank details, I did so. Once confirmed, it’s taken two £4.99 payments out, one of them is still pending. Wil...

  • Newbie
  • ...onfirmed, it’s taken two £4.99 payments out, one of them is still pending. Will this come bank into my account? If not, what do I do now?
  • Daisy
  • Spotify Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • Payments
    Subscription
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution SPOTIFY CARGO EN DOLARES -ARG

PlanPremiumCountry ARGENTINADevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hola, Spotify siempre me cobró en pesos, pero actualmente cambié de tarjeta (Cencosud) y en el resumen me figura un importe por USD 3.24, ...

  • Newbie
  • Plan Premium Country  ARGENTINA Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Hola, Spotify siempre me cobró en pesos, p...
  • Guido
  • Spotify Legend
  • 3407 Views
  • 1 replies
  • 0 likes
  • Argentina
    Payments
    Premium
  • 3407 Views
  • 1 replies
  • 0 likes

Solved!! Annual Premium Already Paid For, Wanting To Go To Family Plan

I paid for my annual Premium account a couple months ago. I'm now thinking about getting the family plan.A couple questions associated with this.1) Can I pay the difference in one lump sum (like the Annual Premium account)?2) If that's not an option ...

  • Casual Listener
  • I paid for my annual Premium account a couple months ago.  I'm now thinking about getting the family plan. A couple questions associated with this. 1) Can I pay the difference in one lump su...
  • Noah
  • Spotify Star
  • 1060 Views
  • 5 replies
  • 0 likes
  • Family Plan
    Payments
    premium plan
  • 1060 Views
  • 5 replies
  • 0 likes

Not able to pay premium after 3 months

Hello, I canceled my premium account 3 moths ago because I had to cancel that card. Now I've been trying to pay premium for 3 months with the new card in it always reject the payment, already followed up all the solutions provided in the help center....

  • Casual Listener
  • Hello,   I canceled my premium account 3 moths ago because I had to cancel that card. Now I've been trying to pay premium for 3 months with the new card in it always reject the payment,  ...
  • Tom
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • bugs
    Payments
    Premium
  • 286 Views
  • 1 replies
  • 0 likes

Solved!! I bought premium, got charged twice and HAVE NO PREMIUM

Hi, real mad right now.I tried upgrading to Premium so I could play some songs for my graduation tonight, and your service has not only charged me TWICE but has also failed to give me what I bought! Am I supposed to wait a little while before it acti...

  • Casual Listener
  • Hi, real mad right now. I tried upgrading to Premium so I could play some songs for my graduation tonight, and your service has not only charged me TWICE but has also failed to give me what I boug...
  • KatesHere
  • Community Legend
  • 454 Views
  • 3 replies
  • 0 likes
  • Payment Problems
    Payments
    Premium
  • 454 Views
  • 3 replies
  • 0 likes

Superuser Contribution Double charge

I am being charged for a familiar plan (150 MXN) which is the plan I use, and a regular premium plan (99MXN). I have noticed this now but there were many extra charges of 99MXN. I checked for another possible accounts as you explain here: https://sup...

  • Newbie
  • I am being charged for a familiar plan (150 MXN) which is the plan I use, and a regular premium plan (99MXN). I have noticed this now but there were many extra charges of 99MXN. I checked for another...
  • SergioDavid
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • Payments
  • 176 Views
  • 1 replies
  • 0 likes

Updating Payment Issue

Hi, I am unable to update my payment method since my card is about to expire because it wants me to confirm I'm a student, which I haven't been since last december and haven't been paying the student discount since February. How can I update my payme...

  • Newbie
  • Hi,   I am unable to update my payment method since my card is about to expire because it wants me to confirm I'm a student, which I haven't been since last december and haven't been paying th...
  • osornios
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • card
    Payments
    Update
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi suscripción se canceló antes de los tres meses que pagué

Hola, el día 15 de mayo contrate Premium por 3 meses, pagué $9.00 pesos mexicanos, y el dia de hoy 31 de mayo al ingresar a mi cuenta me indica que mi cuenta es Free, ya no me da acceso a las funciones premium, el cobro se hizo de manera correcta a m...

  • Newbie
  • Hola, el día 15 de mayo contrate Premium por 3 meses, pagué $9.00 pesos mexicanos, y el dia de hoy 31 de mayo al ingresar a mi cuenta me indica que mi cuenta es Free, ya no me da acceso a las funcion...
  • Aimee_T
  • Roadie
  • 1053 Views
  • 1 replies
  • 1 likes
  • pagos
    Payments
    Payments problems
    suscripcion
  • 1053 Views
  • 1 replies
  • 1 likes

Charged thrice! Please help.

I logged in to my spotify account to Update my payment. I made the transaction (first 2) on my cellphone and the internet keeps going down so i have to refresh the page over again. I got pissed off so i went to my laptop and re_enter my payment again...

  • Newbie
  • I logged in to my spotify account to Update my payment. I made the transaction (first 2) on my cellphone and the internet keeps going down so i have to refresh the page over again. I got pissed off s...
  • Maxim
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • Charged thrice
    Payments
    upgrade
  • 236 Views
  • 1 replies
  • 0 likes