Announcements

Help Wizard

Step 1

NEXT STEP

Topics with Label: Subscription information

Labels

Forum Posts

Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • AlejaR
  • Moderator
  • 13162 Views
  • 6 replies
  • 0 likes
  • 13162 Views
  • 6 replies
  • 0 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1301 Views
  • 19 replies
  • 1 likes
  • 1301 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47222 Views
  • 20 replies
  • 3 likes
  • 47222 Views
  • 20 replies
  • 3 likes

The payment of my subscription didn’t happen.

PremiumMexicoiPhone 7 PlusiOS 12.1.4 I got an email from Spotify telling me that the payment of my subscription did not happen. But the charges keep coming to my card and the card still works perfect. What I can do?

  • Visitor
  • Premium Mexico iPhone 7 Plus iOS 12.1.4   I got an email from Spotify telling me that the payment of my subscription did not happen. But the charges keep coming to my card and the card stil...
  • Brunelicia
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • Payment
    Payment failure
    Payment Problems
    Subscription
    Subscription information
  • 331 Views
  • 1 replies
  • 0 likes

Subscription information is too basic

PlanPremium My Question or Issue Firstly, this is my 3rd time to renew my subscription, just like the previous 2 years, I received no notification that my account was about to expire (i pay yearly) and only found out after several attempts to login o...

  • Casual Listener
  • Plan Premium     My Question or Issue  Firstly, this is my 3rd time to renew my subscription, just like the previous 2 years, I received no notification that my account was about ...
  • emily-grace
  • Composer
  • 310 Views
  • 3 replies
  • 0 likes
  • Subscription information
  • 310 Views
  • 3 replies
  • 0 likes