Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Unlimited

Labels

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45702 Views
  • 16 replies
  • 4 likes
  • 45702 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28674 Views
  • 19 replies
  • 2 likes
  • 28674 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20193 Views
  • 6 replies
  • 1 likes
  • 20193 Views
  • 6 replies
  • 1 likes

How to take a credit card off my ex's account

PlanPremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo last year, my ex got onto my account because he had used his email and password to help me...

  • Visitor
  •   Plan Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue So l...
  • Billy-J
  • Spotify Star
  • 486 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
    Unlimited
  • 486 Views
  • 1 replies
  • 0 likes

One account in different countries

PlanPremium My Question or IssueHi all! I have a question. I've read few threads about using Spotify abroad, I do understand that I don't have to change the country as I am the Premium user so it all will work. BUT. The problem I'm having is the fact...

  • Casual Listener
  • Plan Premium   My Question or Issue Hi all! I have a question. I've read few threads about using Spotify abroad, I do understand that I don't have to change the country as I am the Premium u...
  • Agzie
  • Casual Listener
  • 673 Views
  • 2 replies
  • 0 likes
  • Premium
    streaming
    Unlimited
  • 673 Views
  • 2 replies
  • 0 likes

Superuser Contribution Publicidad en Subscripción Unlimited

Hola, Soy susbscriptor de Spotify casi desde sus inicios en España. Tengo cuenta Unlimited todavía porque solo la escucho en el ordenador y no en dispositivos móviles. El problema es que cada vez hay más autopromociones interrumpiendo constantemente ...

  • Casual Listener
  • Hola,    Soy susbscriptor de Spotify casi desde sus inicios en España. Tengo cuenta Unlimited todavía porque solo la escucho en el ordenador y no en dispositivos móviles. El problema&n...
  • caban0es
  • Casual Listener
  • 335 Views
  • 2 replies
  • 0 likes
  • ads
    publicidad
    spots
    Unlimited
  • 335 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unlimited changed to free

PlanUnlimitedCountry FinlandDeviceWindows desktop app and browserOperating SystemWindows 10 My Question or Issue My account has been "unlimited" since 04/2016. Now it's changed to "free" on its own, and the payment has stopped. I can't find my credit...

  • Casual Listener
  • Plan Unlimited Country  Finland Device Windows desktop app and browser Operating System Windows 10   My Question or Issue  My account has been "unlimited" since 04/2016. N...
  • Guido
  • Spotify Legend
  • 385 Views
  • 4 replies
  • 0 likes
  • Account
    Unlimited
  • 385 Views
  • 4 replies
  • 0 likes

Solved!! No puedo pagar Spotify premium

Buenas, me sale el siguiente mensaje cuando quiero contratar Spotify premium Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de pago.que pas...

  • Newbie
  • Buenas, me sale el siguiente mensaje cuando quiero contratar Spotify premium   Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ning...
  • PabloMusicMan
  • Roadie
  • 134741 Views
  • 186 replies
  • 46 likes
  • Account
    Free
    Login
    Other
    Premium
    Subscription
    Unlimited
  • 134741 Views
  • 186 replies
  • 46 likes