Topics with Label: Debit Card

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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45979 Views
  • 16 replies
  • 4 likes
  • 45979 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28914 Views
  • 19 replies
  • 2 likes
  • 28914 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20268 Views
  • 6 replies
  • 1 likes
  • 20268 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Cannot pay for Spotify via Debit Card in Pakistan

Plan:PremiumCountry:PakistanDevice:iPhone X, DesktopOperating System:IOS 14, 15.1.1, Windows 10, Windows 11 My Question or Issue:For the last two days I’ve been trying to pay for students premium package for which I’m verified as a registered student...

  • Casual Listener
  • Plan: Premium Country: Pakistan Device: iPhone X, Desktop Operating System: IOS 14, 15.1.1, Windows 10, Windows 11   My Question or Issue: For the last two days I’ve been trying to pay...
  • Kiril
  • Moderator
  • 464 Views
  • 3 replies
  • 0 likes
  • Debit Card
    Payment
    Payment Problems
    Premium Student
    Spotify
  • 464 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution New debit card

PlanPremiumCountryIsrael My Question or IssueHy,I've changed my Payment to a new debit card 3 months ago but i still see that the old card is being charged for it.Also, i can see in that Payment window in Spotify Web that the debit card number is the...

  • Casual Listener
  • Plan Premium Country Israel   My Question or Issue Hy, I've changed my Payment to a new debit card  3 months ago but i still see that the old card is being charged for it. Also, i c...
  • Ivan
  • Spotify Legend
  • 706 Views
  • 3 replies
  • 0 likes
  • Debit Card
    Payment
    Payment Problems
  • 706 Views
  • 3 replies
  • 0 likes

Is there any service charge from the bank?

Hi! I've been a premium user since February 27, 2018; unknowingly my bank has service charged more than what I should pay on my premium plan. (Premium Plan : ₱ 129.00 ; Service Charge from my bank : ₱ 300.00) I attached screenshots from my Metrobank ...

  • Visitor
  • Hi! I've been a premium user since February 27, 2018; unknowingly my bank has service charged more than what I should pay on my premium plan. (Premium Plan : ₱ 129.00 ; Service Charge from my bank : ...
  • OneByBoo
  • Community Legend
  • 678 Views
  • 2 replies
  • 0 likes
  • Charge of more money
    Debit Card
    Payment
    Premium Account App
    service charge
    Subscriptions
  • 678 Views
  • 2 replies
  • 0 likes

Solved!! Debit Card Payment Failed

PlanFree/PremiumCountrySingaporeDevicePixel 3 XLOperating SystemAndroid 10 My Question or IssueI have been trying to subscribe to Spotify premium, and everytime I enter my debit card for payment details, I always get an error "Payment failed". Howeve...

  • Casual Listener
  • Plan Free/Premium Country Singapore Device Pixel 3 XL Operating System Android 10   My Question or Issue I have been trying to subscribe to Spotify premium, and everytime I enter my de...
  • Werewolves
  • Visitor
  • 13721 Views
  • 6 replies
  • 1 likes
  • card
    debit
    Debit Card
    failed
    Payment
    Payment Problems
    Premium
  • 13721 Views
  • 6 replies
  • 1 likes

Can't change payment method

PlanFamily PremiumCountryPortugalMy Question or IssueI want to change my payment method. I followed the FAQ's guide, but I can't find the option to update my payment method under Subscription. (see imgs attached)

Captura de ecrã 2019-09-02, às 13.18.35.png Captura de ecrã 2019-09-02, às 13.18.18.png
  • Visitor
  • Plan Family Premium Country Portugal My Question or Issue I want to change my payment method. I followed the FAQ's guide, but I can't find the option to update my payment method under Subscripti...
  • Luan
  • Spotify Star
  • 402 Views
  • 1 replies
  • 0 likes
  • change payment
    Debit Card
    payment method
  • 402 Views
  • 1 replies
  • 0 likes

Solved!! Debit card cancelled, waiting for new one to pay bill

PlanPremiumCountryUSAMy Question or IssueMy debit card has been cancelled due to fraudulent activity, I’m supposed to receive a new one within a week but I don’t want my account to be down graded from premium because of this issue with my card. Do I ...

  • Visitor
  • Plan Premium Country USA My Question or Issue My debit card has been cancelled due to fraudulent activity, I’m supposed to receive a new one within a week but I don’t want my account to be down ...
  • Billy-J
  • Spotify Star
  • 1208 Views
  • 1 replies
  • 0 likes
  • cancelled
    Debit Card
    fraudulent activity
    Payment
  • 1208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payer avec paypal lié a une carte de débit/compte courant

Bonjour, Je souhaite m'abonner à spotify premium mais le problême est que je n'ai pas de cartes de crédit. Je désire donc payer avec mon compte paypal sur le quel est lié ma carte de débit mais quand je clique sur m'abonner, moyen de payer, paypal à ...

  • Newbie
  • Bonjour,  Je souhaite m'abonner à spotify premium  mais le problême est que je n'ai pas de cartes de crédit. Je désire donc payer avec mon compte paypal sur le quel est lié ma carte de déb...
  • Peter
  • Spotify Legend
  • 3039 Views
  • 1 replies
  • 0 likes
  • carte débit
    Debit Card
    Moyen de paiement
    paypal
  • 3039 Views
  • 1 replies
  • 0 likes

Solved!! How to cancel my debit card to stop spotify for charging me in my student price

PlanPremiumCountryMexicoMy Question or IssueHi!I was paying the student discount in spotify but now i joined a family premium plan. How do i cancel my subscription in the student plan so i dont pay the following months?

  • Newbie
  • Plan Premium Country Mexico My Question or Issue Hi! I was paying the student discount in spotify but now i joined a family premium plan.  How do i cancel my subscription in the student p...
  • Noah
  • Spotify Star
  • 1692 Views
  • 1 replies
  • 0 likes
  • Debit Card
    Family Premium Plan
    student discount
  • 1692 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to pay with debit card - wrong country error

PlanPremiumCountry Sweden My Question or Issue I'm trying to continue my subscription but when I put my card details in I get an error saying the card does not match my country The cards billing address is in Sweden as is my account The card is issue...

  • Newbie
  • Plan Premium Country  Sweden  My Question or Issue  I'm trying to continue my subscription but when I put my card details in I get an error saying the card does not match my count...
  • Guido
  • Spotify Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • billing
    Debit Card
    failed
    Subscribtion
  • 323 Views
  • 1 replies
  • 0 likes

Solved!! Change payment date

PlanPremiumCountrysweden My Question or Issue Hi! Is there anyone out there that can explain how you go about changing the date of which Spotify charges you? (For premium). In writhing moment they charge me at the 18th every month, and by that time e...

  • Newbie
  •   Plan Premium Country sweden    My Question or Issue   Hi! Is there anyone out there that can explain how you go about changing the date of which Spotify charges you? (Fo...
  • diadara
  • Music Fan
  • 1477 Views
  • 2 replies
  • 0 likes
  • Change
    charge
    date
    debit
    Debit Card
    money
    Payment
  • 1477 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment Error Student subscription - debit mastercard

Dear spotify/reader, I keep having troubles ordering a spotify student premium subscription. Over the past few days i keep getting the message that my bank or card are not responding/functioning/?. The debit master card works everywhere else where i ...

  • Newbie
  • Dear spotify/reader,   I keep having troubles ordering a spotify student premium subscription. Over the past few days i keep getting the message that my bank or card are not responding/functio...
  • Aimee_T
  • Roadie
  • 314 Views
  • 1 replies
  • 0 likes
  • Debit Card
    Netherlands
    payment options
    Payment Problems
    Student
    student discount
  • 314 Views
  • 1 replies
  • 0 likes