Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
PlanTrying to get student subscriptionCountry DeviceDell Pro DeskOperating SystemWindows 10 My Question or IssueI am trying to start a student subscription but when I was unable to upload proof of student status before my session timed out. When I ac...
Visitor
...here I left off). The SheerID registration page made me go through the process of filling in name, email, country, university and phone number again - which I did do. However, when I clicked 'next', it s...
Luan
Spotify Star
1068 Views
1 replies
0 likes
PlanFree/Premium student idCountryTurkeyDeviceIphone xs maxOperating Systemlatest version of ios My Question or IssueI can not recieve the discount of student premium.Even though it is my first account, sheer id says that my sheer id is used.I am goi...
Visitor
Plan Free/Premium student id Country Turkey Device Iphone xs max Operating System latest version of ios My Question or Issue I can not recieve the discount of student ...
Billy-J
Spotify Star
746 Views
1 replies
0 likes
Dear Spotify StaffA few days ago I tried to upgrade from free to Student premium by sending a document for verification to SheerId. Unfortunately I still haven't had an answer from SheerId, and when I want to re-apply I can't. I'm a student of a univ...
Casual Listener
Dear Spotify Staff A few days ago I tried to upgrade from free to Student premium by sending a document for verification to SheerId. Unfortunately I still haven't had an answer from SheerId, and w...
Billy-J
Spotify Star
7598 Views
3 replies
0 likes
Recently, spotify informed me that my student discount would no longer be compatible with my current college (hillsdale college). This is absolutely ridiculous! The requirement is that it be a title IV college?! that merely means that the college aac...
Casual Listener
...eeds to be fixed immediately. I realize spotify does not do the college verification process, they contract through sheerID. However, it is their responsibilty to fix this problem. Tell sheerID to g...
Katerina
Spotify Legend
1117 Views
3 replies
1 likes
Premesso che: ho già contattato l'assistenza clienti e mi hanno detto di porre il quesito alla community. Dunque, ho avviato la procedura per il pagamento dello sconto studenti. Tuttavia, una volta inseriti i dati della carta di credito, sono stata r...
Visitor
...na volta inseriti i dati della carta di credito, sono stata reindirizzata su una pagina in cui erano presenti due link: un "continua" in basso al centro che mi avrebbe portato alla pagina di SheerID...
imattolo
Community Legend
4821 Views
13 replies
0 likes