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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59401 Views
  • 25 replies
  • 5 likes
  • 59401 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35409 Views
  • 19 replies
  • 2 likes
  • 35409 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26572 Views
  • 16 replies
  • 2 likes
  • 26572 Views
  • 16 replies
  • 2 likes

Spotify keeps saying update payment

Every time i go to the app it tells me my payment method has failed. Buy ny bank statement shows it wemt through a while ago. Is this a bug on the app or do i need to redo my payment method? PlanDuoCountryUnited States DeviceGalaxy s10Operating Syste...

  • Newbie
  • Every time i go to the app it tells me my payment method has failed. Buy ny bank statement shows it wemt through a while ago. Is this a bug on the app or do i need to redo my payment method?  ...
  • Jose_M
  • Spotify Star
  • 43 Views
  • 1 replies
  • 0 likes
  • payment issue
  • 43 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Contínuas falhas no método de pagamento

PlanFree/PremiumCountryBrazilDevice(Samsung Galaxy S7/Dell Inspiron 11)Operating System(Android Oreo/Windows 10) My Question or IssueBom, estou há quatro dias tentando voltar a ser assinante Premium após ter tido minha assinatura cancelada em razão d...

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  • Casual Listener
  • Plan Free/Premium Country Brazil Device (Samsung Galaxy S7/Dell Inspiron 11) Operating System (Android Oreo/Windows 10)   My Question or Issue Bom, estou há quatro dias tentando v...
  • Carleonepsouza
  • Casual Listener
  • 21550 Views
  • 48 replies
  • 11 likes
  • payment issue
  • 21550 Views
  • 48 replies
  • 11 likes

Canceled but still charged

I canceled my 3 month trial but I am still being charged. In December I got the offer, 3 months for 6.99, for 2 accounts. For the first account I paid the price and got a premium plan. For the second account they didn’t charge me, I think because it ...

  • Visitor
  • I canceled my 3 month trial but I am still being charged. In December I got the offer, 3 months for 6.99, for 2 accounts. For the first account I paid the price and got a premium plan. For the second...
  • Billy-J
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • Cancel subscription
    payment issue
    Subscription
  • 265 Views
  • 1 replies
  • 0 likes

[BY] Не проходит оплата плана картой

Пытаюсь купить подписку для семьи. Оплата картой не проходит. Карта Альфа Банка (MasterCard). В банке сказали, что данная операция может произвестись со стороны банка. Деньги на карте есть. Страна аккаунта Беларусь. Ошибка при оплате:PlanSpotify Prem...

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  • Casual Listener
  • Пытаюсь купить подписку для семьи. Оплата картой не проходит. Карта Альфа Банка (MasterCard). В банке сказали, что данная операция может произвестись со стороны банка. Деньги на карте есть. Страна ак...
  • LikeLifeItself
  • Casual Listener
  • 1586 Views
  • 1 replies
  • 2 likes
  • Family Premium Plan
    payment issue
    Premium
  • 1586 Views
  • 1 replies
  • 2 likes