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Topics with Label: payment issue

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Solved!! Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

Casual Listener

ssurrounds

Visitor

72715 Views

31 replies

2 likes

Account
  • 72715 Views
  • 31 replies
  • 2 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

157327 Views

69 replies

10 likes

Premium for Family
  • 157327 Views
  • 69 replies
  • 10 likes

Solved!!Superuser Contribution Contínuas falhas no método de pagamento

PlanFree/PremiumCountryBrazilDevice(Samsung Galaxy S7/Dell Inspiron 11)Operating System(Android Oreo/Windows 10) My Question or IssueBom, estou há quatro dias tentando voltar a ser assinante Premium após ter tido minha assinatura cancelada em razão d...

Casual Listener

Plan Free/Premium Country Brazil Device (Samsung Galaxy S7/Dell Inspiron 11) Operating System (Android Oreo/Windows 10)   My Question or Issue Bom, estou há quatro dias tentando v...

natsousasilva

Visitor

36388 Views

51 replies

12 likes

payment issue
  • 36388 Views
  • 51 replies
  • 12 likes

Spotify keeps saying update payment

Every time i go to the app it tells me my payment method has failed. Buy ny bank statement shows it wemt through a while ago. Is this a bug on the app or do i need to redo my payment method? PlanDuoCountryUnited States DeviceGalaxy s10Operating Syste...

Newbie

Every time i go to the app it tells me my payment method has failed. Buy ny bank statement shows it wemt through a while ago. Is this a bug on the app or do i need to redo my payment method?  ...

Jose_M

Spotify Star

355 Views

1 replies

0 likes

payment issue
  • 355 Views
  • 1 replies
  • 0 likes

Canceled but still charged

I canceled my 3 month trial but I am still being charged. In December I got the offer, 3 months for 6.99, for 2 accounts. For the first account I paid the price and got a premium plan. For the second account they didn’t charge me, I think because it ...

Visitor

I canceled my 3 month trial but I am still being charged. In December I got the offer, 3 months for 6.99, for 2 accounts. For the first account I paid the price and got a premium plan. For the second...

Billy-J

Spotify Star

579 Views

1 replies

0 likes

payment issue
Subscription
  • 579 Views
  • 1 replies
  • 0 likes

[BY] Не проходит оплата плана картой

Пытаюсь купить подписку для семьи. Оплата картой не проходит. Карта Альфа Банка (MasterCard). В банке сказали, что данная операция может произвестись со стороны банка. Деньги на карте есть. Страна аккаунта Беларусь. Ошибка при оплате:PlanSpotify Prem...

Casual Listener

Пытаюсь купить подписку для семьи. Оплата картой не проходит. Карта Альфа Банка (MasterCard). В банке сказали, что данная операция может произвестись со стороны банка. Деньги на карте есть. Страна ак...

LikeLifeItself

Casual Listener

3334 Views

1 replies

2 likes

Family Premium Plan
payment issue
Premium
  • 3334 Views
  • 1 replies
  • 2 likes