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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

146752 Views

69 replies

10 likes

Premium for Family
  • 146752 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

92229 Views

89 replies

4 likes

  • 92229 Views
  • 89 replies
  • 4 likes

Superuser Contribution Combining two Premium accounts into one Duo account

Hey!My wife and I both have separate Premium accounts and I was looking to move to a Duo account since it just overall makes more sense for the two of us. If I were to switch to a Duo subscription, then send her the invite to Duo, would this force he...

Newbie

Hey! My wife and I both have separate Premium accounts and I was looking to move to a Duo account since it just overall makes more sense for the two of us. If I were to switch to a Duo s...

Christina_369

Visitor

56843 Views

13 replies

2 likes

Duo
Premium
Subscription
  • 56843 Views
  • 13 replies
  • 2 likes

Superuser Contribution Changing a couple account to a single account, but I am not the account manager

Plan/PremiumDevice(iPhone 15 My Question or IssueHi, I'm currently on a couple account, my partner and I broke up and I'm still paying for it every month I want to change my account to a single account. I'll say that he's the one who's set up as the ...

Newbie

Plan /Premium Device (iPhone 15   My Question or Issue Hi, I'm currently on a couple account, my partner and I broke up and I'm still paying for it every month 😒 I want to change my a...

Yordan

Moderator

87 Views

1 replies

0 likes

Account
Premium
  • 87 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Payment failed

You’ll lose access to your plan soon if we can’t process this month’s payment. Please update your payment details and check your card balance, and we’ll retry in a few days. Plan Premium Student Country Pakistan Device (iPhone 6s, PC) Operating Syste...

Casual Listener

...bsp; Plan Premium Student Country Pakistan Device (iPhone 6s, PC) Operating System (iOS 15.8.3, Windows 10/11)   My Question or Issue The payment failed initially because there w...

ttgas24

Newbie

12870 Views

19 replies

1 likes

Account
Other
Premium
Subscription
  • 12870 Views
  • 19 replies
  • 1 likes

Superuser Contribution Need help with a friend who wants to get 4 months of Premium for $0

READ REPLY Basically around 1AM on November 23, 2025, my room-mate attempt to see if he could try out the 4 months Premium for $0It says $0.00 for 4 months of Premium Individual but the button says "Try 4 months for $0 (And instead it redirects him t...

Casual Listener

READ REPLY   Basically around 1AM on November 23, 2025, my room-mate attempt to see if he could try out the 4 months Premium for $0 It says $0.00 for 4 months of Premium Individual but t...

Sam64

Visitor

3462 Views

5 replies

0 likes

Premium
  • 3462 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Switch from Basic Family to Basic Duo

PlanBasic/PremiumCountryUSDeviceAnyOperating SystemAny My Question or IssueI wanted to change from my Basic Family to Basic Duo. However there is no option to do that. Do I need to fully cancel my subscription and resubscribe to Premium Duo before I ...

Casual Listener

  Plan Basic/Premium Country US Device Any Operating System Any   My Question or Issue I wanted to change from my Basic Family to Basic Duo.  However there is no option to d...

Maria

Moderator

2862 Views

9 replies

1 likes

Account
Premium
Subscription
  • 2862 Views
  • 9 replies
  • 1 likes

Superuser Contribution Plano família não foi cobrado e foi cacelado

Tínhamos um plano família, no último dia 09 eu tive um problema com o cartão e só percebi no dia 11, ontem. Alterei imediatamente a forma de pagamento, que é aceita pelo Spotify, e ontem mesmo, recebi um e-mail informando que meu plano foi cancelado....

Visitor

Tínhamos um plano família, no último dia 09 eu tive um problema com o cartão e só percebi no dia 11, ontem. Alterei imediatamente a forma de pagamento, que é aceita pelo Spotify, e ontem mesmo, receb...

Vasil

Moderator

222 Views

1 replies

0 likes

Premium
  • 222 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Your plan information widget is unavailable, and we are working on it. Please go to subscriptions to

Plan Premium Country USA Device iPhones, windows desktop, every device I have tried Operating System (iOS 18.7.1, Windows 11 home. My Question or Issue Recently left my spouses duo plan so I could start my own and become the plan manager so I can get...

Casual Listener

Plan Premium Country USA   Device iPhones, windows desktop, every device I have tried Operating System (iOS 18.7.1, Windows 11 home.   My Question or Issue Recently l...

egpineda_26

Visitor

1129 Views

5 replies

0 likes

Account
Premium
  • 1129 Views
  • 5 replies
  • 0 likes

Superuser Contribution If I switch to Premium Duo with I lose my Hulu?

Plan Premium Country USA Device Android Operating System Oreo My Question or Issue I was wondering what would happen to my Hulu if I happened to change my plan from the standard to Premium Duo.

Newbie

  Plan Premium Country USA Device Android Operating System Oreo   My Question or Issue I was wondering what would happen to my Hulu if I happened to change my plan f...

sophcoli

Visitor

10809 Views

11 replies

0 likes

Account
Premium
Subscription
  • 10809 Views
  • 11 replies
  • 0 likes

3 Months Free Gift Link Can No Longer Find

 PlanFamily PremiumCountryUSADeviceIphone 16 Pro Max Plus Operating SystemiOS 18.5My Question or IssueThis morning before I made my payment. I had a 3 Months Free Gift Link for a User who hadn’t used Premium Before. I didn’t click or save the link be...

Casual Listener

  Plan Family Premium Country USA Device Iphone 16 Pro Max Plus  Operating System iOS 18.5 My Question or Issue This morning before I made my payment. I had a 3 Months Free Gift L...

Billy-J

Spotify Star

451 Views

1 replies

0 likes

Free
Premium
Subscription
  • 451 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change from Duo to Family

PlanDuo PremiumCountryGermanyMy Question or IssueI currently have Premium Duo and want to join a Premium Family. It's the same address and my parents created the Family account while I had created the Duo account before. Now, when I try to join the F...

Newbie

Plan Duo Premium Country Germany My Question or Issue I currently have Premium Duo and want to join a Premium Family. It's the same address and my parents created the Family account while I h...

MihailY

Moderator

620 Views

3 replies

0 likes

Duo
Premium
Subscription
  • 620 Views
  • 3 replies
  • 0 likes

Solved!! Premium Duo Not Working

PlanPremium DuoCountryCanadaDeviceMacbookOperating SystemiOS My Question or IssueI upgraded to the Premium Duo plan this morning and can't add my significant other. There is no link in my account and when I use the invite link (per the Spotify help p...

Regular

Plan Premium Duo Country Canada Device Macbook Operating System iOS   My Question or Issue I upgraded to the Premium Duo plan this morning and can't add my significant other. There i...

Brallen57

Visitor

5013 Views

9 replies

1 likes

Account
Premium
  • 5013 Views
  • 9 replies
  • 1 likes

Superuser Contribution Free Spotify Premium Trial not available?

Plan: FreeCountry: USA Deviceiphone 8Operating SystemOS-X My Question or Issue:I want to do a Spotify Premium trial before I sign up for premium. I don't have the option for it while logged in.I logged out of my account, and I see the option to sign ...

Visitor

Plan: Free Country: USA   Device iphone 8 Operating System OS-X    My Question or Issue: I want to do a Spotify Premium trial before I sign up for premium.  I d...

Gfgfdghg

Newbie

2250 Views

5 replies

0 likes

free trial
Premium
  • 2250 Views
  • 5 replies
  • 0 likes

Superuser Contribution Duo account and invitee not getting premium benefits

PlanPremium DuoCountrySouth AfricaDeviceiPhone 15 proOperating SystemiOS 18 My Question or IssueIt’s been months now since i invited someone under my duo premium account, but they can’t access premium benefits after accepting. I was advised to remove...

Casual Listener

Plan Premium Duo Country South Africa Device iPhone 15 pro Operating System iOS 18   My Question or Issue It’s been months now since i invited someone under my duo premium account, b...

Eni

Moderator

1681 Views

7 replies

0 likes

Account
Premium
  • 1681 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Impossible to change country AND payment method at the same time

PlanPremiumCountryFrance to Belgium My Question or IssueI moved to Belgium a year ago, from France, while having a Spotify Premium subscription active. My Spotify Premium payments have remained on my French VISA card, smoothly. My French VISA card is...

Regular

Plan Premium Country France to Belgium   My Question or Issue I moved to Belgium a year ago, from France, while having a Spotify Premium subscription active. My Spotify Premium payments h...

Ally32

Visitor

26983 Views

17 replies

1 likes

country
Payment
Premium
  • 26983 Views
  • 17 replies
  • 1 likes

Superuser Contribution Premium working on phone but not on desktop - says I'm only Free

On my phone I have the premium plan, but I downloaded and logged into the desktop app, but it is telling my plan is the Free one, not premium. I'm not paying another £13.99 a month for this

Visitor

On my phone I have the premium plan, but I downloaded and logged into the desktop app, but it is telling my plan is the Free one, not premium.   I'm not paying another £13.99 a month for this

Gary77

Newbie

11008 Views

24 replies

0 likes

Premium
  • 11008 Views
  • 24 replies
  • 0 likes

Unable to apply student discount when trying to switch country.

Plan Premium Country Would like to change to UK from Singapore. Device Desktop Operating System Windows My Question or Issue Hi, I would like to switch my account to a UK-based one as I am based there for university. My account was originally registe...

Casual Listener

Plan Premium Country Would like to change to UK from Singapore. Device Desktop Operating System Windows   My Question or Issue Hi, I would like to switch my account to a UK-b...

sudeeeeeeeeee

Visitor

1317 Views

2 replies

0 likes

country
location
Payment
Premium
  • 1317 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution How do I buy a premium giftcard for someone in another country?

So valentine's day is coming up and I would like to buy a spotify premium giftcard for someone in another country, but from what I've seen, the gift cards you can buy at stores are only redeemable in the country you bought it in, and I can't find a w...

Casual Listener

So valentine's day is coming up and I would like to buy a spotify premium giftcard for someone in another country, but from what I've seen, the gift cards you can buy at stores are only redeemable i...

Novy

Moderator

3362 Views

3 replies

0 likes

Different country
Gift Card
Premium
  • 3362 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Free trials

I would like to know if you have already completed a 3 month free trial for normal Spotify premium, will you also be able to get a 3 month free trial for spotify family if you decide to join. Also if the answer is no, will you not get another free tr...

Casual Listener

  I would like to know if you have already completed a 3 month free trial for normal Spotify premium, will you also be able to get a 3 month free trial for spotify family if you decide to join....

Dessi

Moderator

2727 Views

6 replies

0 likes

Premium
  • 2727 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Partner can't accept Duo subscription invitation

PlanPremium DuoCountryUnited States of AmericaDeviceSamsung Galaxy S9Operating SystemAndroid Oreo Summary of IssueI recently purchased a Spotify Duo Plan as my partner and I moved in together and it only made sense to consolidate or plan. We both cha...

Newbie

Plan Premium Duo Country United States of America Device Samsung Galaxy S9 Operating System Android Oreo   Summary of Issue I recently purchased a Spotify Duo Plan as my partner a...

196521

Newbie

1689 Views

4 replies

0 likes

Duo
Premium
  • 1689 Views
  • 4 replies
  • 0 likes

How do I purchase a Spotify gift card for my friend in Canada?

I live in the US and I have a friend in Canada whom I would like to give a Spotify gift card so he can get Premium. I found a link to purchase Spotify ecards, but it says Page Not Found. Is it still possible to give a Spotify ecards to Canadian resid...

Visitor

I live in the US and I have a friend in Canada whom I would like to give a Spotify gift card so he can get Premium. I found a link to purchase Spotify ecards, but it says Page Not Found. Is it s...

Billy-J

Spotify Star

12737 Views

5 replies

0 likes

canada
ecard
Gift Card
Premium
Spotify
  • 12737 Views
  • 5 replies
  • 0 likes