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Topics with Label: Premium

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7679 Views
  • 23 replies
  • 2 likes
  • 7679 Views
  • 23 replies
  • 2 likes

Cant downgrade my Premium Duo to Premium

Title said it allwhy cant i downgrade my premium DUO to a Normal Premium. Why the option is not there, i see all other option (student, etc..)

  • Visitor
  • Title said it all why cant i downgrade my premium DUO to a Normal Premium.  Why the option is not there, i see all other option (student, etc..)     
  • Billy-J
  • Spotify Star
  • 1534 Views
  • 4 replies
  • 2 likes
  • Account
    Premium
  • 1534 Views
  • 4 replies
  • 2 likes

Solved!!Superuser Contribution Impossible to change country AND payment method at the same time

PlanPremiumCountryFrance to Belgium My Question or IssueI moved to Belgium a year ago, from France, while having a Spotify Premium subscription active. My Spotify Premium payments have remained on my French VISA card, smoothly. My French VISA card is...

  • Regular
  • Plan Premium Country France to Belgium   My Question or Issue I moved to Belgium a year ago, from France, while having a Spotify Premium subscription active. My Spotify Premium payments h...
  • cowboylikecc
  • Visitor
  • 10548 Views
  • 15 replies
  • 1 likes
  • country
    Payment
    Premium
  • 10548 Views
  • 15 replies
  • 1 likes

Solved!!Superuser Contribution Not letting me join my partner's duo plan!

PlanDuoCountryCanada My Question or IssueMy partner, who lives with me, just set up a Premium Duo account and sent me an invite. When I tried to join, it asked me to enter our address, which I did, and it says the countries don't match! I entered the...

  • Casual Listener
  • Plan Duo Country Canada   My Question or Issue My partner, who lives with me, just set up a Premium Duo account and sent me an invite. When I tried to join, it asked me to enter our a...
  • Yordan
  • Moderator
  • 3152 Views
  • 5 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 3152 Views
  • 5 replies
  • 1 likes

Solved!! Debit Card Payment Failed

PlanFree/PremiumCountrySingaporeDevicePixel 3 XLOperating SystemAndroid 10 My Question or IssueI have been trying to subscribe to Spotify premium, and everytime I enter my debit card for payment details, I always get an error "Payment failed". Howeve...

  • Casual Listener
  • Plan Free/Premium Country Singapore Device Pixel 3 XL Operating System Android 10   My Question or Issue I have been trying to subscribe to Spotify premium, and everytime I enter my d...
  • Luan
  • Spotify Star
  • 29296 Views
  • 10 replies
  • 1 likes
  • card
    debit
    Debit Card
    Payment
    Payment Problems
    Premium
  • 29296 Views
  • 10 replies
  • 1 likes

Solved!!Superuser Contribution Cant pay with Credit Card in South Africa?

PlanPremiumCountrySouth AfricaDeviceiPhone 7Operating SystemiOS 13.6 My Question or IssueGood day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and put up my credit Card as requested. In the mean time, before the first decud...

  • Casual Listener
  • Plan Premium Country South Africa Device iPhone 7 Operating System iOS 13.6   My Question or Issue Good day, I joined Spotify on the 3 months Free Premuim Deal, where i registered a...
  • OliverRC
  • Regular
  • 8959 Views
  • 36 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 8959 Views
  • 36 replies
  • 1 likes

Superuser Contribution Why do I hear adverts with a premium membership?

Hi there,I've been paying a subscription for years and now I suddenly started hearing adverts on Spotify. Why? PlanPremiumCountryItaly

  • Casual Listener
  • Hi there, I've been paying a subscription for years and now I suddenly started hearing adverts on Spotify. Why?   Plan Premium Country Italy
  • hickory4
  • Casual Listener
  • 1544 Views
  • 4 replies
  • 1 likes
  • advert
    Premium
  • 1544 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify Premium Podcast ads inserted by Spotify

I have Spotify Premium and I've been getting ads within podcasts and the podcast creators said some of them are being inserted by Spotify (and quite poorly in fact). Here was my journey to the truth. I first became suspicious when I noticed ads cutti...

  • Newbie
  • I have Spotify Premium and I've been getting ads within podcasts and the podcast creators said some of them are being inserted by Spotify (and quite poorly in fact).  Here was my journey to t...
  • DrunkenPixi
  • Visitor
  • 3017 Views
  • 6 replies
  • 11 likes
  • Podcasts
    Premium
  • 3017 Views
  • 6 replies
  • 11 likes

Superuser Contribution Combining two Premium accounts into one Duo account

Hey!My wife and I both have separate Premium accounts and I was looking to move to a Duo account since it just overall makes more sense for the two of us. If I were to switch to a Duo subscription, then send her the invite to Duo, would this force he...

  • Newbie
  • Hey! My wife and I both have separate Premium accounts and I was looking to move to a Duo account since it just overall makes more sense for the two of us. If I were to switch to a Duo s...
  • Dian
  • Spotify Legend
  • 37056 Views
  • 12 replies
  • 1 likes
  • Duo
    Premium
    Subscription
  • 37056 Views
  • 12 replies
  • 1 likes

Superuser Contribution Not eligible for OnePlus 6 month free trial

PlanFreeCountryIndiaDeviceOnePlus 10 Pro INDIAOperating SystemAndroid 13 My Question or IssueSo, I got a fresh OnePlus 10 Pro, and I was offered the 6-month Spotify trial. I was excited to finally be able to use premium. I was even sure that I passed...

  • Newbie
  • ...was excited to finally be able to use premium. I was even sure that I passed all conditions for this trial. But when I clicked on it, it said I was not eligible for premium. I was sure that I was n...
  • Susan_GP
  • Moderator
  • 1930 Views
  • 7 replies
  • 0 likes
  • Premium
  • 1930 Views
  • 7 replies
  • 0 likes

Solved!! Will be there any other subscription plans in Armenia?

PlanPremiumCountryArmenia DevicePC, Mi 9TOperating SystemAndroid 11, Windows 10 I noticed there are other subscription plans in other countries. Will there be Spotify Duo and Family plans for my country?

  • Visitor
  • Plan Premium Country Armenia   Device PC, Mi 9T Operating System Android 11, Windows 10   I noticed there are other subscription plans in other countries. Will there b...
  • Billy-J
  • Spotify Star
  • 2949 Views
  • 3 replies
  • 3 likes
  • Duo
    Premium
  • 2949 Views
  • 3 replies
  • 3 likes

How can i quit a duo plan

PlanDUOCountrySPAINDeviceIphone 14 Operating System My Question or IssueI have a account with one person who i don't have anymore relation and i can't get out and pay my own premium subscription

  • Visitor
  • ...et out and pay my own premium subscription
  • Maxim
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Support for payments using Bank Standing Orders

Country UK My Question or IssueI am working with a client who is registered as severely sight-impaired and his finances are controlled by the UK Court of Protection. The client has an existing Amazon Dot, and would now like to take out a subscription...

  • Visitor
  • ...hat Spotify can be accessed on his Amazon Dot if my client has a Spotify Premium subscription.   The Court of Protection are concerned over the risk my client could make inadvertent additional p...
  • Eni
  • Moderator
  • 1099 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1099 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium solo

PlanPremiumCountryHunDeviceHuawei p30 liteOperating Systemandroid My Question or IssueI started the free trial of solo premium a month ago, and now that It's time to pay, It cancelled my sub. and banned the option for me to even look at the solo plan...

  • Casual Listener
  •   Plan Premium Country Hun Device Huawei p30 lite Operating System android    My Question or Issue I started the free trial of solo premium a month ago, and now that It's t...
  • Lyubka
  • Moderator
  • 168 Views
  • 1 replies
  • 0 likes
  • Premium
  • 168 Views
  • 1 replies
  • 0 likes

Can I only accept buying 3 months of premium for $10 once?

Hello,I am about to accept a recent email offer I have received to rejoin premium and receive 3 months for $10. I understand the link will work once, but will I ever be able to receive this offer or a similar one again? Will Spotify ever offer 3 mont...

  • Casual Listener
  • Hello, I am about to accept a recent email offer I have received to rejoin premium and receive 3 months for $10. I understand the link will work once, but will I ever be able to receive this o...
  • Maxim
  • Spotify Star
  • 1408 Views
  • 1 replies
  • 0 likes
  • "Premium"
    3 month premium for $9.99
    Premium
  • 1408 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My phone number keep having error when im availing a spotify premium

PlanFree/PremiumCountryPhilippinesDeviceAndroid, Samsung Tablet S6 Lite Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhat should I do when my phone number always error when I'm availing Spotify premium? I was trying sin...

  • Casual Listener
  • Plan Free/Premium Country Philippines Device Android, Samsung Tablet S6 Lite  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue What should I d...
  • OscarDC
  • Moderator
  • 447 Views
  • 3 replies
  • 0 likes
  • Premium
    Premium error
    Subscription error
  • 447 Views
  • 3 replies
  • 0 likes

Solved!! "Spotify premium required" when logging into Spotify on Android with premium account

Plan: Premium Family PlanDevice: Sony Ericsson Xperia RayOperating System: Android 2.3.4Spotify version: 0.6.6.270 I'm unable to log in to my premium Spotify account on my old Android device. When I provide the correct login credentials it gives me a...

  • Regular
  • Plan: Premium Family Plan Device: Sony Ericsson Xperia Ray Operating System: Android 2.3.4 Spotify version: 0.6.6.270   I'm unable to log in to my premium Spotify account on my o...
  • Maxim
  • Spotify Star
  • 2561 Views
  • 3 replies
  • 1 likes
  • Android
    Premium
  • 2561 Views
  • 3 replies
  • 1 likes

Superuser Contribution Upgrading to Spotify Duo but just paid for my current premium subscription...

My Question or Issue I just paid for my premium account on March 1, 9.99$ -- if I upgrade to the new premium duo account @ $12.99 - will I be charged an additional $12.99 OR will i just pay the difference of $3.00 OR will I just be charged $12.99 on ...

  • Visitor
  •   My Question or Issue   I just paid for my premium account on March 1, 9.99$ -- if I upgrade to the new premium duo account @ $12.99 - will I be charged an additional $12.99 OR will i j...
  • Alex
  • Spotify Legend
  • 13546 Views
  • 10 replies
  • 0 likes
  • Premium
  • 13546 Views
  • 10 replies
  • 0 likes

Premium Options

PlanPremium and Family PremiumCountryUSA Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy doesn't Spotify not make all Premium plans have the option to do add-ons and purchase those add-ons. Example: HULU add-on HULU (a...

  • Casual Listener
  • Plan Premium and Family Premium Country USA   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why doesn't Spotify not make all Premium plans h...
  • QKiser
  • Newbie
  • 604 Views
  • 2 replies
  • 1 likes
  • Hulu
    Premium
  • 604 Views
  • 2 replies
  • 1 likes

Change from Duo to Family

PlanDuo PremiumCountryGermanyMy Question or IssueI currently have Premium Duo and want to join a Premium Family. It's the same address and my parents created the Family account while I had created the Duo account before. Now, when I try to join the F...

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  • Newbie
  • Plan Duo Premium Country Germany My Question or Issue I currently have Premium Duo and want to join a Premium Family. It's the same address and my parents created the Family account while I h...
  • Jose_M
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • Duo
    Premium
    Subscription
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium duo in Quebec

PlanFree/PremiumCountryCanada (Québec) My Question or IssueI am trying to upgrade to a Premium Duo subscription, but I can't seem to find a way to do it. I live in Québec, so I believe the issue is that we cannot get an offer with a free month in it,...

  • Casual Listener
  •   Plan Free/Premium Country Canada (Québec)     My Question or Issue I am trying to upgrade to a Premium Duo subscription, but I can't seem to find a way to do it. I live in Q...
  • somarcou
  • Visitor
  • 11187 Views
  • 17 replies
  • 1 likes
  • Duo
    Premium
    Quebec
  • 11187 Views
  • 17 replies
  • 1 likes