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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59611 Views
  • 25 replies
  • 5 likes
  • 59611 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35498 Views
  • 19 replies
  • 2 likes
  • 35498 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26676 Views
  • 16 replies
  • 2 likes
  • 26676 Views
  • 16 replies
  • 2 likes

Change from Duo to Family

PlanDuo PremiumCountryGermanyMy Question or IssueI currently have Premium Duo and want to join a Premium Family. It's the same address and my parents created the Family account while I had created the Duo account before. Now, when I try to join the F...

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  • Newbie
  • Plan Duo Premium Country Germany My Question or Issue I currently have Premium Duo and want to join a Premium Family. It's the same address and my parents created the Family account while I h...
  • Jose_M
  • Spotify Star
  • 47 Views
  • 1 replies
  • 0 likes
  • Duo
    family
    Premium
    Subscription
  • 47 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium duo in Quebec

PlanFree/PremiumCountryCanada (Québec) My Question or IssueI am trying to upgrade to a Premium Duo subscription, but I can't seem to find a way to do it. I live in Québec, so I believe the issue is that we cannot get an offer with a free month in it,...

  • Casual Listener
  •   Plan Free/Premium Country Canada (Québec)     My Question or Issue I am trying to upgrade to a Premium Duo subscription, but I can't seem to find a way to do it. I live in Q...
  • somarcou
  • Casual Listener
  • 9247 Views
  • 17 replies
  • 1 likes
  • Duo
    Premium
    Quebec
  • 9247 Views
  • 17 replies
  • 1 likes

Superuser Contribution Duo Share Link Does not work - Says it is expired

The link to share a Premium Duo account is not working. It is saying that it is expired a new link will be generated. No new link has been generated. We are at the same address on different devices. No VPN is being used. The link is showing as expire...

  • Casual Listener
  • The link to share a Premium Duo account is not working. It is saying that it is expired a new link will be generated. No new link has been generated. We are at the same address on different devices....
  • MihailY
  • Moderator
  • 1137 Views
  • 5 replies
  • 0 likes
  • Account
    Duo
    Premium
  • 1137 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Partner can't accept Duo subscription invitation

PlanPremium DuoCountryUnited States of AmericaDeviceSamsung Galaxy S9Operating SystemAndroid Oreo Summary of IssueI recently purchased a Spotify Duo Plan as my partner and I moved in together and it only made sense to consolidate or plan. We both cha...

  • Newbie
  • Plan Premium Duo Country United States of America Device Samsung Galaxy S9 Operating System Android Oreo   Summary of Issue I recently purchased a Spotify Duo Plan as my partner a...
  • Joan
  • Moderator
  • 123 Views
  • 3 replies
  • 0 likes
  • Duo
    Premium
  • 123 Views
  • 3 replies
  • 0 likes

Solved!! Do I have to pay for the Premium again after changing the region in the settings?

My Question or IssueI live in Turkey, today I paid for a premium subscription for 1 year. Next month I have to fly to the USA and stay there for 9 months, and then I plan to change the region in the settings to USA and add an American payment method,...

  • Casual Listener
  • My Question or Issue I live in Turkey, today I paid for a premium subscription for 1 year. Next month I have to fly to the USA and stay there for 9 months, and then I plan to change the region in t...
  • Maxim
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • country
    Premium
    region
  • 79 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Premium not working offline

II subscribed for the student premium today, and it said unlimited offline music. And now I am going to take a flight and my premium , which I paid for, is not working. What kind of a service is this if the promised is not provided, plus when you hav...

  • Newbie
  • II subscribed for the student premium today, and it said unlimited offline music. And now I am going to take a flight and my premium , which I paid for, is not working. What kind of a service is t...
  • Tricia88
  • Visitor
  • 3126 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 3126 Views
  • 3 replies
  • 0 likes

quit family plan

PlanFamily Premium plan Country oman Device(iPhone XS)Operating System(iOS 11) My Question or IssueI can't go to the free plan it gives me error message every time

  • Visitor
  • Plan Family Premium plan  Country oman   Device (iPhone XS) Operating System (iOS 11)   My Question or Issue I can't go to the free plan it gives me error message e...
  • Jose_M
  • Spotify Star
  • 61 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 61 Views
  • 1 replies
  • 0 likes

Serving ads to Premium customers

In an effort to avoid all the push notification advertising I receive despite having a paid account, I've disabled all push notification. Now I'm seeing ads asking me to turn the notifications back on! I don't see how this is "ad free music listening...

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  • Casual Listener
  • ...nsufficient? I'd rather pay more than have you continually sneak ads into my Premium account.        
  • HellishAbyss
  • Roadie
  • 113 Views
  • 1 replies
  • 0 likes
  • advertising
    Premium
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium Podcast ads inserted by Spotify

I have Spotify Premium and I've been getting ads within podcasts and the podcast creators said some of them are being inserted by Spotify (and quite poorly in fact). Here was my journey to the truth. I first became suspicious when I noticed ads cutti...

  • Newbie
  • I have Spotify Premium and I've been getting ads within podcasts and the podcast creators said some of them are being inserted by Spotify (and quite poorly in fact).  Here was my journey to t...
  • marcounitech
  • Visitor
  • 2453 Views
  • 5 replies
  • 8 likes
  • ads
    Podcasts
    Premium
  • 2453 Views
  • 5 replies
  • 8 likes

Superuser Contribution Does Premium membership stack?

My Question or IssueI bought a Premium Family membership whilst having ongoing Premium Duo membership. Will the Premium family membership renew right after the Premium Duo membership or for how long would I have to wait for the membership status to u...

  • Newbie
  • My Question or Issue I bought a Premium Family membership whilst having ongoing Premium Duo membership. Will the Premium family membership renew right after the Premium Duo membership or for how l...
  • AlejaR
  • Moderator
  • 89 Views
  • 1 replies
  • 0 likes
  • Premium
    Premium Duo
    Premium family
    Subscriptions
  • 89 Views
  • 1 replies
  • 0 likes

Premium user being served ads - how to stop permanently?

I am on a premium plan and Spotify clearly sells me on NOT being served ads as part of my premium plan. I am constantly getting advertisements from Spotify in the form of "announcements" for album releases, Spotify original content, etc. I have not o...

  • Newbie
  • I am on a premium plan and Spotify clearly sells me on NOT being served ads as part of my premium plan.   I am constantly getting advertisements from Spotify in the form of "announcements" f...
  • Bittencourt
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • advertising
    announcements
    misleading advertising
    Premium
  • 85 Views
  • 1 replies
  • 0 likes

Solved!! Debit Card Payment Failed

PlanFree/PremiumCountrySingaporeDevicePixel 3 XLOperating SystemAndroid 10 My Question or IssueI have been trying to subscribe to Spotify premium, and everytime I enter my debit card for payment details, I always get an error "Payment failed". Howeve...

  • Casual Listener
  • Plan Free/Premium Country Singapore Device Pixel 3 XL Operating System Android 10   My Question or Issue I have been trying to subscribe to Spotify premium, and everytime I enter my d...
  • MusicisLife5
  • Visitor
  • 19822 Views
  • 7 replies
  • 1 likes
  • card
    debit
    Debit Card
    failed
    Payment
    Payment Problems
    Premium
  • 19822 Views
  • 7 replies
  • 1 likes

Superuser Contribution Upgrading to Spotify Duo but just paid for my current premium subscription...

My Question or Issue I just paid for my premium account on March 1, 9.99$ -- if I upgrade to the new premium duo account @ $12.99 - will I be charged an additional $12.99 OR will i just pay the difference of $3.00 OR will I just be charged $12.99 on ...

  • Visitor
  •   My Question or Issue   I just paid for my premium account on March 1, 9.99$ -- if I upgrade to the new premium duo account @ $12.99 - will I be charged an additional $12.99 OR will i j...
  • Eni
  • Moderator
  • 7404 Views
  • 8 replies
  • 0 likes
  • Premium
  • 7404 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Cant pay with Credit Card in South Africa?

PlanPremiumCountrySouth AfricaDeviceiPhone 7Operating SystemiOS 13.6 My Question or IssueGood day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and put up my credit Card as requested. In the mean time, before the first decud...

  • Casual Listener
  • Plan Premium Country South Africa Device iPhone 7 Operating System iOS 13.6   My Question or Issue Good day, I joined Spotify on the 3 months Free Premuim Deal, where i registered a...
  • OliverRC
  • Regular
  • 5886 Views
  • 34 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 5886 Views
  • 34 replies
  • 1 likes

Superuser Contribution Why do I hear adverts with a premium membership?

Hi there,I've been paying a subscription for years and now I suddenly started hearing adverts on Spotify. Why? PlanPremiumCountryItaly

  • Casual Listener
  • Hi there, I've been paying a subscription for years and now I suddenly started hearing adverts on Spotify. Why?   Plan Premium Country Italy
  • Dian
  • Moderator
  • 477 Views
  • 1 replies
  • 0 likes
  • advert
    Advertisements
    Premium
  • 477 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sudden cancellation of my Duo Subscription

Me and my girlfriend are using Spotify Premium with the Duo plan. She just texted me a couple hours back, that she can no longer log into Spotify and got a message stating that I changed my subscription or removed her from our account. I did neither ...

  • Regular
  • Me and my girlfriend are using Spotify Premium with the Duo plan. She just texted me a couple hours back, that she can no longer log into Spotify and got a message stating that I changed my s...
  • Vedista
  • Newbie
  • 804 Views
  • 2 replies
  • 0 likes
  • cancellation
    Duo
    Premium
    Subscription
  • 804 Views
  • 2 replies
  • 0 likes

Superuser Contribution Charge failure

It's been 4 days from the day my payment should have gone through but it's always failing. I have contacted my bank and everything looks fine on our side. I am using a VISA card for payment. I tried updating payment options with different devices and...

  • Visitor
  • ...ried updating payment options with different devices and browsers but still, I can't update as my card is being refused. this is the 4th day and I have worries I will lose my playlists and stuff. Plan Premium...
  • user-removed
  • Not applicable
  • 243 Views
  • 6 replies
  • 0 likes
  • charge
    Payment
    Premium
    Subscription
  • 243 Views
  • 6 replies
  • 0 likes

Superuser Contribution Premium Duo not longer a thing?

Spotify showed me a notification that Duo will not be available for me after 23d of May and I need to use Blend instead. I can't find anywhere the answer to: is it only about the mixed playlist, or is it about actual premium plan? We don't care with ...

  • Newbie
  • ...s it about actual premium plan? We don't care with my buddy about mixing list, but if we really need to investigate a new payment options or different premium plans - that's a different matter. So i...
  • Yordan
  • Moderator
  • 226 Views
  • 1 replies
  • 0 likes
  • Duo
    Premium
  • 226 Views
  • 1 replies
  • 0 likes

Subscription to premium plan on website not working

Plan: Free planFree/Premium: FreeCountry: Canada, Quebec Device(Macbook Pro 2020)Operating System(macOS Montery 12.2.1) My Question or Issue: When going on Spotify Website and trying to choose a plan it says "Sorry, you are not eligible for that plan...

  • Newbie
  • Plan: Free plan Free/Premium: Free Country: Canada, Quebec   Device (Macbook Pro 2020) Operating System (macOS Montery 12.2.1)   My Question or Issue:   When going on S...
  • premium_support
  • Newbie
  • 337 Views
  • 2 replies
  • 1 likes
  • Premium
    Subscription payment options
  • 337 Views
  • 2 replies
  • 1 likes

Migrate plan

PlanPremium FamilyCountryUSDeviceSamsung Galaxy s10Operating SystemAndroid My Question or IssueI want to migrate out of a Premium Family plan into my own Premium plan. Can i do this without losing any of my content or feat

  • Newbie
  • Plan Premium Family Country US Device Samsung Galaxy s10 Operating System Android    My Question or Issue I want to migrate out of a Premium Family plan into my own Premium plan....
  • TreyAnastasio
  • Spotify Star
  • 459 Views
  • 1 replies
  • 0 likes
  • Premium
  • 459 Views
  • 1 replies
  • 0 likes