Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: promotion

Labels

Forum Posts

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

125194 Views

69 replies

9 likes

Premium for Family
  • 125194 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

-HOZZER-

Casual Listener

49657 Views

83 replies

2 likes

  • 49657 Views
  • 83 replies
  • 2 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31ctdijib5ruljhueabc

Visitor

221031 Views

139 replies

12 likes

  • 221031 Views
  • 139 replies
  • 12 likes

Solved!!Superuser Contribution Is the three months of free premium on Samsung promotion still active?

PlanFree/PremiumCountryUSADeviceSamsung Galaxy A02sOperating SystemAndroid My Question or IssueI was going to sign up with the free three months Samsung promo on my new phone but I can't find the option any more, I have not yet had Spotify premium an...

Casual Listener

...hone but I can't find the option any more, I have not yet had Spotify premium and this Samsung site https://www.samsung.com/us/mobile/galaxy/offers/spotify/ says the promotion lasts till May 3, 2022

CMitchell317

Newbie

2931 Views

4 replies

0 likes

promotion
  • 2931 Views
  • 4 replies
  • 0 likes

Spotify wouldn't fulfill my Google Home Mini promotion!

PlanFamily PremiumCountryUSDevice(iPhone 10, iPhone 8, Samsung Galaxy 9, Macbook Pro)Operating System(iOS 10, Android Oreo, etc.) My Question or IssueWe confirmed the Google Home Mini promo while it was still active on Nov. 13th, 2019. Per our confir...

Casual Listener

...elp chat with them today hoping to clear it up and receive the Google Home Mini. And all they said was they couldn't help me, that the promotion had expired. Even though I signed up before the promotion...

Doug1950

Visitor

769 Views

1 replies

1 likes

google
Google Home Mini
promotion
Spotify
  • 769 Views
  • 1 replies
  • 1 likes

Spotify Premium promotion with Google Home Mini

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy Note 9 / Custom DesktopOperating SystemAndroid Oreo / Windows 10My Question or IssueAlmost four weeks ago, I applied for the promotion and I was even eligible because I've never done one of these pr...

Regular

...he promotion and I was even eligible because I've never done one of these promotions before. I was able to get the email that says "Your Google Home Mini is available" so I went through the whole p...

Jᴀᴄᴋ

Roadie

1168 Views

1 replies

0 likes

Google Home Mini
Premium
promotion
  • 1168 Views
  • 1 replies
  • 0 likes

Can’t link Google and Spotify Accounts

PlanFamilyCountryUSADevice(iPhone 7+)Operating System(iOS 10) My Question or IssueI received an email on 10/23 (after "ordering" the free Google Mini), stating that my Mini is now available and I need to link Spotify and Google accounts. When I follo...

Casual Listener

Plan Family Country USA Device (iPhone 7+) Operating System (iOS 10)   My Question or Issue I received an email on 10/23 (after "ordering" the free Google Mini), stating that my Mini i...

amhaygard

Casual Listener

765 Views

1 replies

1 likes

Google Home Mini
link accounts
Mini
promotion
  • 765 Views
  • 1 replies
  • 1 likes

Google Home Mini Deal Validation Error

I ordered a Home Mini with the new promotion from Spotify, the transaction went through and my one-time promo code was used but then I got an email stating "We had to cancel your order because we were unable to validate some of your information." I c...

Newbie

I ordered a Home Mini with the new promotion from Spotify, the transaction went through and my one-time promo code was used but then I got an email stating "We had to cancel your order because we w...

Frances77

Newbie

4348 Views

19 replies

7 likes

google
Home
Mini
promotion
validation
  • 4348 Views
  • 19 replies
  • 7 likes

[Canada]Google Home Mini Order Cancelled and Spotify Told Me They Can't Do Anything

After using the promotion link for the Google Home Mini and the order went through, Google Store cancelled my order. I think there was something wrong with the billing address.GS cancelled order email I called Google Store, they said I need to contac...

Casual Listener

After using the promotion link for the Google Home Mini and the order went through, Google Store cancelled my order. I think there was something wrong with the billing address. GS cancelled o...

askariya

Music Fan

2350 Views

4 replies

0 likes

promotion
  • 2350 Views
  • 4 replies
  • 0 likes

Superuser Contribution $0.99 for 3 months should be available to ALL

I haven’t used the 7 day trial only free. I am aware of the $0.99 promo at the end of the year. I have been sent emails about it. So I decided today to purchase this promo and it says I’m not eligible as I have already used a trial and it tells me I ...

Newbie

I haven’t used the 7 day trial only free. I am aware of the $0.99 promo at the end of the year. I have been sent emails about it. So I decided today to purchase this promo and it says I’m not eligibl...

Peter

Spotify Legend

478 Views

1 replies

0 likes

$0.99
Not eligible
promo
promotion
  • 478 Views
  • 1 replies
  • 0 likes

Question about promotions and giftcards

Hi I want to get the new promotion where I can get a full year of Spotify for the price of ten months, however i've been gifted two Spotify gift cards totaling to 9 months worth of premium. I've read the terms and conditions and I cannot use them to ...

Newbie

Hi   I want to get the new promotion where I can get a full year of Spotify for the price of ten months, however i've been gifted two Spotify gift cards totaling to 9 months worth of premium....

Maxim

Spotify Star

698 Views

1 replies

0 likes

balance
card
gift
Gift Card
gift card balance
Pay
promotion
  • 698 Views
  • 1 replies
  • 0 likes